Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Camperco.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Camperco
Valid Reviews
316 Valid Reviews
The Camperco experience has a total of 322 reviews. There are 316 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 316 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 208 |
|
66% |
| 9/10 | 81 |
|
26% |
| 8/10 | 20 |
|
6% |
| 7/10 | 5 |
|
2% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.41% Average
The raw data average (mean) for all the Camperco valid reviews is 95.41% and is based on 316 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 316 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
11% |
| 9/10 | 2 |
|
22% |
| 8/10 | 5 |
|
56% |
| 7/10 | 1 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.33% Average
The raw data average (mean) for all the Camperco face-to-face reviews is 83.33% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.14%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Andrew Crutchfield | 10/10 | 16 days | 100% |
| Ryan & Shiv | 10/10 | 47 days | 100% |
| Damian Bason | 10/10 | 47 days | 100% |
| Sina & Julius | 10/10 | 77 days | 100% |
| Sue | 8/10 | 230 days | 95% |
| Ana Jauregui | 10/10 | 230 days | 97% |
| Michael Bachner | 10/10 | 261 days | 96% |
| Holly Ramseier | 10/10 | 290 days | 95% |
| Stanislav a Lada | 10/10 | 321 days | 94% |
| Philipp | 10/10 | 321 days | 94% |
| Thomas | 10/10 | 352 days | 93% |
| Arne | 10/10 | 352 days | 93% |
| ingrid oosterhuis | 9/10 | 382 days | 91% |
| Joshua Robinson | 10/10 | 382 days | 92% |
| Anita Laurent | 10/10 | 382 days | 92% |
| Ben G | 10/10 | 382 days | 92% |
| Karl | 10/10 | 382 days | 92% |
| Carol | 10/10 | 443 days | 89% |
| Rahel Herzog | 7/10 | 505 days | 80% |
| Sam | 10/10 | 596 days | 80% |
| Mike Hemmert | 10/10 | 596 days | 80% |
| Adam Bar | 10/10 | 596 days | 80% |
| Alistair Oldham | 10/10 | 627 days | 78% |
| Matt Mead | 9/10 | 655 days | 75% |
| Mickael Courio | 10/10 | 686 days | 73% |
| Karl P | 10/10 | 686 days | 73% |
| Adam Bennett | 10/10 | 717 days | 71% |
| Tammy | 10/10 | 717 days | 71% |
| Irene Chambers | 10/10 | 747 days | 68% |
| Bethany | 10/10 | 778 days | 65% |
| Eshan Mathur | 10/10 | 808 days | 63% |
| Javier | 10/10 | 808 days | 63% |
| Jonas Verreyken | 10/10 | 808 days | 63% |
| Jono | 10/10 | 839 days | 60% |
| Marc Pepin | 10/10 | 839 days | 60% |
| Susan Bruce | 9/10 | 900 days | 53% |
| Malvina Lola | 10/10 | 900 days | 54% |
| Tina | 10/10 | 961 days | 48% |
| Aaron and Sarah Schroder | 10/10 | 992 days | 45% |
| Marni | 10/10 | 992 days | 45% |
| Maria Te Huia - Tuwharetoa and my Chaufuer Bibi Tapara - Maniapoto 😊 😊 | 7/10 | 992 days | 41% |
| Mary | 8/10 | 992 days | 44% |
| Joanna Dibley | 10/10 | 1020 days | 42% |
| Rachel | 10/10 | 1051 days | 39% |
| Jeff | 10/10 | 1051 days | 39% |
| Laura Gonzalez | 10/10 | 1051 days | 39% |
| Jasmin Moffatt | 10/10 | 1051 days | 39% |
| Mike and Sandy King | 10/10 | 1082 days | 36% |
| Steph | 10/10 | 1112 days | 34% |
| Bryanna | 10/10 | 1112 days | 34% |
| Sanel Van der Merwe | 9/10 | 1173 days | 29% |
| Giovanni Corbellini | 10/10 | 1173 days | 29% |
| Rowan Stewart | 10/10 | 1235 days | 25% |
| TJ Dearlove | 9/10 | 1235 days | 25% |
| Alison and Richard | 9/10 | 1265 days | 23% |
| Ali Evans | 10/10 | 1296 days | 21% |
| Wendy Lawrie | 8/10 | 1326 days | 19% |
| Laura Furse | 10/10 | 1326 days | 19% |
| Frederik Wolf | 10/10 | 1357 days | 17% |
| Lowri | 10/10 | 1357 days | 17% |
| Sandy | 10/10 | 1357 days | 17% |
| Annie DeRuyter | 10/10 | 1385 days | 16% |
| Michael McCalib | 10/10 | 1416 days | 15% |
| C & A Betts | 10/10 | 1416 days | 15% |
| Anne Bennett | 10/10 | 1447 days | 13% |
| Sharlene | 10/10 | 1508 days | 11% |
| Tricia | 10/10 | 1538 days | 10% |
| Kevin Cortella | 9/10 | 1538 days | 10% |
| Jane M. | 10/10 | 1538 days | 10% |
| neethu saranghi | 10/10 | 1569 days | 9% |
| Sarah | 9/10 | 1600 days | 8% |
| Anette Oestergaard | 8/10 | 1722 days | 5% |
| Jim Stevens | 10/10 | 1722 days | 6% |
| Kari Cox | 10/10 | 1722 days | 6% |
| Julie Fleming | 8/10 | 1722 days | 5% |
| Christophe Fasbender | 10/10 | 1722 days | 6% |
| Toby Langley | 10/10 | 1722 days | 6% |
| Lotte Oudendijk | 10/10 | 1722 days | 6% |
| Luisa | 10/10 | 1722 days | 6% |
| Remco Dinjens | 10/10 | 1722 days | 6% |
| Viktoria Bestle | 10/10 | 1722 days | 6% |
| Stefan B. | 10/10 | 1722 days | 6% |
| paul white | 9/10 | 1751 days | 5% |
| George Connolly | 10/10 | 1751 days | 5% |
| Eloïse Cook | 10/10 | 1751 days | 5% |
| MARTIN SCOTT | 9/10 | 1751 days | 5% |
| Pam Hommy | 9/10 | 1751 days | 5% |
| Lindsey Cross | 10/10 | 1751 days | 5% |
| Lauren Sylvester | 10/10 | 1751 days | 5% |
| Holland G | 10/10 | 1751 days | 5% |
| Robert Davies | 10/10 | 1751 days | 5% |
| Alice | 10/10 | 1751 days | 5% |
| Pamela Ralph | 10/10 | 1751 days | 5% |
| Gautier PARISON | 10/10 | 1782 days | 5% |
| Marc Wiedmann | 10/10 | 1782 days | 5% |
| JANET BLIGH | 10/10 | 1782 days | 5% |
| lombard benoit | 9/10 | 1782 days | 5% |
| Wren Mahannah | 10/10 | 1782 days | 5% |
| Rowan Vanduren | 10/10 | 1782 days | 5% |
| Elisabeth Durand | 10/10 | 1782 days | 5% |
| Shar Bay | 10/10 | 1813 days | 5% |
| Mike Scanlon | 9/10 | 1843 days | 5% |
| Markus Hauf | 10/10 | 1843 days | 5% |
| Peter Jones | 9/10 | 1843 days | 5% |
| Bart Cuypers | 10/10 | 1843 days | 5% |
| Armand Francois | 10/10 | 1843 days | 5% |
| ELENA SARBONI | 10/10 | 1843 days | 5% |
| Kassandra Stahl | 9/10 | 1874 days | 5% |
| Timon & Gerdi | 10/10 | 1874 days | 5% |
| david spijker | 10/10 | 1904 days | 5% |
| Lisa Toth | 10/10 | 2057 days | 5% |
| Maryanne | 10/10 | 2057 days | 5% |
| Alexander Naumann | 8/10 | 2088 days | 4% |
| bompan sylvie | 10/10 | 2088 days | 4% |
| Matan Sagee | 10/10 | 2088 days | 4% |
| Roch Beaudoin | 9/10 | 2088 days | 4% |
| Charline Bugala | 10/10 | 2088 days | 4% |
| Sophie Velthuis | 10/10 | 2088 days | 4% |
| Lynne | 9/10 | 2088 days | 4% |
| David K | 9/10 | 2088 days | 4% |
| Thi Thien Trang Truong | 9/10 | 2116 days | 4% |
| G&J Thorp | 9/10 | 2116 days | 4% |
| Cindy Hughes | 10/10 | 2116 days | 4% |
| Alan Macklin | 9/10 | 2116 days | 4% |
| Anita Cranwell | 9/10 | 2116 days | 4% |
| Fadi Khalilieh | 10/10 | 2147 days | 4% |
| Men | 10/10 | 2147 days | 4% |
| Chelsea | 9/10 | 2147 days | 4% |
| Michel de Jonge | 9/10 | 2147 days | 4% |
| Julien | 10/10 | 2147 days | 4% |
| Marjolein van den Hombergh | 10/10 | 2147 days | 4% |
| Malcolm Weaver | 10/10 | 2178 days | 4% |
| Dawn Parker | 8/10 | 2178 days | 4% |
| H Verkerk | 10/10 | 2178 days | 4% |
| Matthew | 10/10 | 2178 days | 4% |
| Bram Schouten | 10/10 | 2178 days | 4% |
| anna simpson | 10/10 | 2178 days | 4% |
| Matt Ballard | 10/10 | 2178 days | 4% |
| Hilco de Boer | 10/10 | 2178 days | 4% |
| Fadri | 10/10 | 2178 days | 4% |
| Gary Sawtell | 10/10 | 2178 days | 4% |
| Ruth Seggerson | 9/10 | 2208 days | 4% |
| Ingrid Peters | 10/10 | 2208 days | 4% |
| Charlotte Adams | 10/10 | 2208 days | 4% |
| John MacLeod | 9/10 | 2208 days | 4% |
| Sarah | 9/10 | 2208 days | 4% |
| Marie-Laurence & Gabriel | 10/10 | 2208 days | 4% |
| Philippe Chiasson | 9/10 | 2208 days | 4% |
| Jonah jones | 10/10 | 2208 days | 4% |
| Toni | 10/10 | 2239 days | 4% |
| Sara G | 10/10 | 2239 days | 4% |
| Joern Kamradt | 10/10 | 2422 days | 4% |
| Thomas Görtz | 9/10 | 2422 days | 4% |
| Livia | 10/10 | 2422 days | 4% |
| Richard Cawley | 10/10 | 2422 days | 4% |
| Petr Horak | 10/10 | 2422 days | 4% |
| HARRIETT STRANGER | 10/10 | 2453 days | 4% |
| Caity | 10/10 | 2453 days | 4% |
| Bec | 10/10 | 2453 days | 4% |
| Cyril Gervais | 10/10 | 2453 days | 4% |
| Jenni Pollington | 10/10 | 2481 days | 4% |
| Marliese Cail | 5/10 | 2481 days | 3% |
| Marc Wagemans | 9/10 | 2481 days | 4% |
| BoatnSusy | 10/10 | 2481 days | 4% |
| Mark Newbery | 9/10 | 2512 days | 4% |
| Rocio Delapenna | 10/10 | 2512 days | 4% |
| Greg Molyneux | 9/10 | 2512 days | 4% |
| Matt Goodwin | 9/10 | 2512 days | 4% |
| Vivienne Jenkins | 10/10 | 2512 days | 4% |
| Rebecca Fraser | 8/10 | 2512 days | 4% |
| krystian gruft | 9/10 | 2512 days | 4% |
| Felix Mercier | 10/10 | 2512 days | 4% |
| Megan Roper | 10/10 | 2512 days | 4% |
| Bethan Blackburn & Sam Tucker Harvey | 10/10 | 2512 days | 4% |
| F C | 9/10 | 2543 days | 4% |
| Manuel Fessler | 8/10 | 2543 days | 4% |
| Didi Sung | 10/10 | 2573 days | 4% |
| Matthew Maddern | 10/10 | 2573 days | 4% |
| Andrew Duignan | 10/10 | 2573 days | 4% |
| Chris Stone | 9/10 | 2573 days | 3% |
| Lai Yick | 10/10 | 2573 days | 4% |
| Sarah Plotts | 7/10 | 2604 days | 3% |
| Thuc Do | 10/10 | 2604 days | 3% |
| Gail W | 10/10 | 2604 days | 3% |
| Becky | 10/10 | 2604 days | 3% |
| Megan Bradley | 10/10 | 2696 days | 3% |
| Nicholas Bover | 9/10 | 2787 days | 3% |
| Mark Ashmore | 8/10 | 2800 days | 2% |
| Helen O'Kane | 9/10 | 2818 days | 3% |
| Carolyn Bell | 9/10 | 2818 days | 3% |
| Dave McMullen | 10/10 | 2818 days | 3% |
| dirkydirk | 10/10 | 2818 days | 3% |
| Lauren Hayes | 9/10 | 2818 days | 3% |
| David West | 10/10 | 2818 days | 3% |
| William CS | 10/10 | 2818 days | 3% |
| Lynda Hawryluk | 10/10 | 2818 days | 3% |
| Jonathan Jeacocke | 9/10 | 2846 days | 3% |
| Simon Gibson | 9/10 | 2846 days | 3% |
| Fong Chan Zeuthen | 8/10 | 2846 days | 3% |
| tmo | 10/10 | 2846 days | 3% |
| Car R | 9/10 | 2846 days | 3% |
| Thue Thomasen | 8/10 | 2850 days | 2% |
| Ilona Roeters | 9/10 | 2877 days | 3% |
| KarineL | 10/10 | 2877 days | 3% |
| Lynne | 10/10 | 2877 days | 3% |
| TinaTequila | 10/10 | 2877 days | 3% |
| Eveet De Beleir | 8/10 | 2889 days | 2% |
| Nick | 9/10 | 2908 days | 3% |
| Bob Low | 10/10 | 2908 days | 3% |
| Josh Jaensch | 10/10 | 2908 days | 3% |
| Nolan Townsend | 9/10 | 2931 days | 2% |
| Ivan W. | 9/10 | 2938 days | 3% |
| Brendon Muller | 9/10 | 2938 days | 3% |
| peter rhodes | 9/10 | 2938 days | 3% |
| R K | 9/10 | 2938 days | 3% |
| Boaz Hemmo | 10/10 | 2969 days | 3% |
| Susan and Benjamin Foster | 10/10 | 2999 days | 3% |
| Kel Thomas | 10/10 | 2999 days | 3% |
| Darryl Wright | 9/10 | 3152 days | 2% |
| Diane Lee | 8/10 | 3152 days | 2% |
| Chrissy Gregory | 10/10 | 3152 days | 2% |
| Kathleen Jentsch | 10/10 | 3183 days | 2% |
| Stefanie Kraemer | 10/10 | 3183 days | 2% |
| Christofer Cronholm | 9/10 | 3183 days | 2% |
| Andrew | 10/10 | 3183 days | 2% |
| Stefan | 9/10 | 3183 days | 2% |
| Katrina | 10/10 | 3190 days | 1% |
| karlea mackie | 10/10 | 3212 days | 2% |
| Amy Hopes | 10/10 | 3212 days | 2% |
| Charlotte Leong | 9/10 | 3212 days | 2% |
| Ulli | 9/10 | 3217 days | 1% |
| Ava Segal | 7/10 | 3243 days | 2% |
| Alex Macdonald | 9/10 | 3243 days | 2% |
| Bruce Peat | 9/10 | 3243 days | 2% |
| Charlotte Demasieres | 8/10 | 3243 days | 2% |
| Oliver Mower | 10/10 | 3243 days | 2% |
| Stephan Gerhard | 10/10 | 3243 days | 2% |
| Scott Bremer | 9/10 | 3274 days | 2% |
| Neil Podkowsky | 8/10 | 3274 days | 2% |
| Mel Handford | 10/10 | 3304 days | 2% |
| Sarah | 10/10 | 3304 days | 2% |
| Matthias Jasch | 8/10 | 3304 days | 2% |
| jenny chatterson | 9/10 | 3304 days | 2% |
| Nicola | 10/10 | 3335 days | 2% |
| Melissa Coyle | 9/10 | 3335 days | 2% |
| H Nichols | 9/10 | 3365 days | 2% |
| Giulia Sassu | 10/10 | 3365 days | 2% |
| Sam Greenhill | 10/10 | 3549 days | 2% |
| June Harris | 10/10 | 3577 days | 2% |
| jennifer taylor | 10/10 | 3577 days | 2% |
| Greg Little | 7/10 | 3597 days | 1% |
| espitalier anne | 9/10 | 3608 days | 1% |
| Steve K | 10/10 | 3608 days | 1% |
| James Brewer | 9/10 | 3608 days | 1% |
| Flora Pense | 10/10 | 3608 days | 1% |
| Jonathan G | 10/10 | 3669 days | 1% |
| Ruth Mundy | 10/10 | 3730 days | 1% |
| Macha Laurent Macha Laurent | 9/10 | 3730 days | 1% |
| Mal B | 10/10 | 3761 days | 1% |
| Jonn Roscoe | 10/10 | 3853 days | 1% |
| Rosanna Moor | 10/10 | 3853 days | 1% |
| Michele | 10/10 | 3883 days | 1% |
| Jyothi Madanlal | 9/10 | 3883 days | 1% |
| sabrina benakouche | 10/10 | 3914 days | 1% |
| Nadiah Abdul Razak | 10/10 | 3914 days | 1% |
| Kamil Gottwald | 10/10 | 3942 days | 1% |
| Carol Wale | 10/10 | 3942 days | 1% |
| Juli Wolter | 10/10 | 3973 days | 1% |
| Laura Mrozinski | 9/10 | 3973 days | 1% |
| Jon Edvard | 10/10 | 4004 days | 1% |
| Kim | 10/10 | 4004 days | 1% |
| Sean Santee | 9/10 | 4034 days | 1% |
| Rob | 9/10 | 4034 days | 1% |
| Martin Shead | 9/10 | 4034 days | 1% |
| Ben K. C. Laksana | 8/10 | 4065 days | 1% |
| Ken Barrett | 10/10 | 4065 days | 1% |
| John Ryan | 10/10 | 4065 days | 1% |
| Matt Wilson | 10/10 | 4065 days | 1% |
| Pascaline Ruhl | 10/10 | 4095 days | 1% |
| AnneDef | 10/10 | 4095 days | 1% |
| Peter Scanes | 9/10 | 4095 days | 1% |
| nicola1 | 10/10 | 4095 days | 1% |
| Renate | 10/10 | 4218 days | 0% |
| CJ1411 | 9/10 | 4307 days | 0% |
| Nicola Cooper | 9/10 | 4307 days | 0% |
| Auckland Piwis | 9/10 | 4307 days | 0% |
| Emma S | 10/10 | 4338 days | 0% |
| Jared | 10/10 | 4369 days | 0% |
| laynee jones | 10/10 | 4369 days | 0% |
| larilau | 9/10 | 4399 days | 1% |
| medellia371 | 9/10 | 4430 days | 1% |
| lisatim | 9/10 | 4583 days | 1% |
| Nick Rath | 10/10 | 4613 days | 1% |
| Mr NisbetJones | 8/10 | 4649 days | 1% |
| mcphersj | 9/10 | 4704 days | 1% |
| teammahoney | 10/10 | 4704 days | 1% |
| MVT | 10/10 | 4735 days | 1% |
| TaylorEigsti | 10/10 | 4765 days | 1% |
| mark2073ranker | 10/10 | 4765 days | 1% |
| Jocelyn | 10/10 | 4765 days | 1% |
| TwoBackpacksOneWorld | 9/10 | 4796 days | 1% |
| shaneo12 | 10/10 | 4857 days | 1% |
| cannailloune | 9/10 | 4857 days | 1% |
| melandcharles | 10/10 | 4979 days | 1% |
| xanthiaj | 9/10 | 5010 days | 1% |
| Mark Irwin | 8/10 | 5021 days | 1% |
| jhazel | 10/10 | 5100 days | 1% |
| masagoes | 9/10 | 5130 days | 1% |
| quirkey8 | 10/10 | 5161 days | 1% |
| SarahMc | 10/10 | 5161 days | 1% |
| jessh | 10/10 | 5161 days | 1% |
| MichaelMatthias | 10/10 | 5191 days | 1% |
| Daz | 10/10 | 5191 days | 1% |
| mattw887 | 6/10 | 5253 days | 1% |
| Angus10 | 10/10 | 5253 days | 1% |
| griffithgreg | 10/10 | 5283 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Camperco experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.18% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Camperco experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Camperco experience has been adjusted for 9 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| … | … |
Balancing Adjustment
0.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.