Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Camperco.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Camperco
Valid Reviews
312 Valid Reviews
The Camperco experience has a total of 318 reviews. There are 312 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 312 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 204 |
|
65% |
| 9/10 | 81 |
|
26% |
| 8/10 | 20 |
|
6% |
| 7/10 | 5 |
|
2% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
95.35% Average
The raw data average (mean) for all the Camperco valid reviews is 95.35% and is based on 312 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 312 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
11% |
| 9/10 | 2 |
|
22% |
| 8/10 | 5 |
|
56% |
| 7/10 | 1 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.33% Average
The raw data average (mean) for all the Camperco face-to-face reviews is 83.33% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sue | 8/10 | 169 days | 98% |
| Ana Jauregui | 10/10 | 169 days | 100% |
| Michael Bachner | 10/10 | 200 days | 99% |
| Holly Ramseier | 10/10 | 229 days | 99% |
| Stanislav a Lada | 10/10 | 260 days | 98% |
| Philipp | 10/10 | 260 days | 98% |
| Thomas | 10/10 | 291 days | 97% |
| Arne | 10/10 | 291 days | 97% |
| ingrid oosterhuis | 9/10 | 321 days | 95% |
| Joshua Robinson | 10/10 | 321 days | 96% |
| Anita Laurent | 10/10 | 321 days | 96% |
| Ben G | 10/10 | 321 days | 96% |
| Karl | 10/10 | 321 days | 96% |
| Carol | 10/10 | 382 days | 93% |
| Rahel Herzog | 7/10 | 444 days | 84% |
| Sam | 10/10 | 535 days | 85% |
| Mike Hemmert | 10/10 | 535 days | 85% |
| Adam Bar | 10/10 | 535 days | 85% |
| Alistair Oldham | 10/10 | 566 days | 83% |
| Matt Mead | 9/10 | 594 days | 80% |
| Mickael Courio | 10/10 | 625 days | 79% |
| Karl P | 10/10 | 625 days | 79% |
| Adam Bennett | 10/10 | 656 days | 77% |
| Tammy | 10/10 | 656 days | 77% |
| Irene Chambers | 10/10 | 686 days | 74% |
| Bethany | 10/10 | 717 days | 72% |
| Eshan Mathur | 10/10 | 747 days | 69% |
| Javier | 10/10 | 747 days | 69% |
| Jonas Verreyken | 10/10 | 747 days | 69% |
| Jono | 10/10 | 778 days | 67% |
| Marc Pepin | 10/10 | 778 days | 67% |
| Susan Bruce | 9/10 | 838 days | 60% |
| Malvina Lola | 10/10 | 839 days | 61% |
| Tina | 10/10 | 900 days | 55% |
| Aaron and Sarah Schroder | 10/10 | 931 days | 51% |
| Marni | 10/10 | 931 days | 51% |
| Maria Te Huia - Tuwharetoa and my Chaufuer Bibi Tapara - Maniapoto 😊 😊 | 7/10 | 931 days | 48% |
| Mary | 8/10 | 931 days | 50% |
| Joanna Dibley | 10/10 | 959 days | 49% |
| Rachel | 10/10 | 990 days | 46% |
| Jeff | 10/10 | 990 days | 46% |
| Laura Gonzalez | 10/10 | 990 days | 46% |
| Jasmin Moffatt | 10/10 | 990 days | 46% |
| Mike and Sandy King | 10/10 | 1021 days | 43% |
| Steph | 10/10 | 1051 days | 40% |
| Bryanna | 10/10 | 1051 days | 40% |
| Sanel Van der Merwe | 9/10 | 1112 days | 34% |
| Giovanni Corbellini | 10/10 | 1112 days | 35% |
| Rowan Stewart | 10/10 | 1174 days | 30% |
| TJ Dearlove | 9/10 | 1174 days | 29% |
| Alison and Richard | 9/10 | 1204 days | 27% |
| Ali Evans | 10/10 | 1235 days | 25% |
| Wendy Lawrie | 8/10 | 1264 days | 23% |
| Laura Furse | 10/10 | 1265 days | 23% |
| Frederik Wolf | 10/10 | 1296 days | 21% |
| Lowri | 10/10 | 1296 days | 21% |
| Sandy | 10/10 | 1296 days | 21% |
| Annie DeRuyter | 10/10 | 1323 days | 20% |
| Michael McCalib | 10/10 | 1354 days | 18% |
| C & A Betts | 10/10 | 1355 days | 18% |
| Anne Bennett | 10/10 | 1386 days | 16% |
| Sharlene | 10/10 | 1447 days | 13% |
| Tricia | 10/10 | 1477 days | 12% |
| Kevin Cortella | 9/10 | 1477 days | 12% |
| Jane M. | 10/10 | 1477 days | 12% |
| neethu saranghi | 10/10 | 1507 days | 11% |
| Sarah | 9/10 | 1539 days | 10% |
| Anette Oestergaard | 8/10 | 1660 days | 7% |
| Jim Stevens | 10/10 | 1660 days | 7% |
| Kari Cox | 10/10 | 1660 days | 7% |
| Julie Fleming | 8/10 | 1660 days | 7% |
| Christophe Fasbender | 10/10 | 1660 days | 7% |
| Toby Langley | 10/10 | 1661 days | 7% |
| Lotte Oudendijk | 10/10 | 1661 days | 7% |
| Luisa | 10/10 | 1661 days | 7% |
| Remco Dinjens | 10/10 | 1661 days | 7% |
| Viktoria Bestle | 10/10 | 1661 days | 7% |
| Stefan B. | 10/10 | 1661 days | 7% |
| paul white | 9/10 | 1689 days | 6% |
| George Connolly | 10/10 | 1689 days | 6% |
| Eloïse Cook | 10/10 | 1689 days | 6% |
| MARTIN SCOTT | 9/10 | 1689 days | 6% |
| Pam Hommy | 9/10 | 1689 days | 6% |
| Lindsey Cross | 10/10 | 1690 days | 6% |
| Lauren Sylvester | 10/10 | 1690 days | 6% |
| Holland G | 10/10 | 1690 days | 6% |
| Robert Davies | 10/10 | 1690 days | 6% |
| Alice | 10/10 | 1690 days | 6% |
| Pamela Ralph | 10/10 | 1690 days | 6% |
| Gautier PARISON | 10/10 | 1721 days | 6% |
| Marc Wiedmann | 10/10 | 1721 days | 6% |
| JANET BLIGH | 10/10 | 1721 days | 6% |
| lombard benoit | 9/10 | 1721 days | 6% |
| Wren Mahannah | 10/10 | 1721 days | 6% |
| Rowan Vanduren | 10/10 | 1721 days | 6% |
| Elisabeth Durand | 10/10 | 1721 days | 6% |
| Shar Bay | 10/10 | 1752 days | 5% |
| Mike Scanlon | 9/10 | 1781 days | 5% |
| Markus Hauf | 10/10 | 1781 days | 5% |
| Peter Jones | 9/10 | 1782 days | 5% |
| Bart Cuypers | 10/10 | 1782 days | 5% |
| Armand Francois | 10/10 | 1782 days | 5% |
| ELENA SARBONI | 10/10 | 1782 days | 5% |
| Kassandra Stahl | 9/10 | 1812 days | 5% |
| Timon & Gerdi | 10/10 | 1813 days | 5% |
| david spijker | 10/10 | 1843 days | 5% |
| Lisa Toth | 10/10 | 1995 days | 5% |
| Maryanne | 10/10 | 1996 days | 5% |
| Alexander Naumann | 8/10 | 2026 days | 5% |
| bompan sylvie | 10/10 | 2026 days | 5% |
| Matan Sagee | 10/10 | 2027 days | 5% |
| Roch Beaudoin | 9/10 | 2027 days | 5% |
| Charline Bugala | 10/10 | 2027 days | 5% |
| Sophie Velthuis | 10/10 | 2027 days | 5% |
| Lynne | 9/10 | 2027 days | 5% |
| David K | 9/10 | 2027 days | 5% |
| Thi Thien Trang Truong | 9/10 | 2055 days | 5% |
| G&J Thorp | 9/10 | 2055 days | 5% |
| Cindy Hughes | 10/10 | 2055 days | 5% |
| Alan Macklin | 9/10 | 2055 days | 5% |
| Anita Cranwell | 9/10 | 2055 days | 5% |
| Fadi Khalilieh | 10/10 | 2086 days | 5% |
| Men | 10/10 | 2086 days | 5% |
| Chelsea | 9/10 | 2086 days | 4% |
| Michel de Jonge | 9/10 | 2086 days | 4% |
| Julien | 10/10 | 2086 days | 5% |
| Marjolein van den Hombergh | 10/10 | 2086 days | 5% |
| Malcolm Weaver | 10/10 | 2116 days | 4% |
| Dawn Parker | 8/10 | 2116 days | 4% |
| H Verkerk | 10/10 | 2116 days | 4% |
| Matthew | 10/10 | 2117 days | 4% |
| Bram Schouten | 10/10 | 2117 days | 4% |
| anna simpson | 10/10 | 2117 days | 4% |
| Matt Ballard | 10/10 | 2117 days | 4% |
| Hilco de Boer | 10/10 | 2117 days | 4% |
| Fadri | 10/10 | 2117 days | 4% |
| Gary Sawtell | 10/10 | 2117 days | 4% |
| Ruth Seggerson | 9/10 | 2146 days | 4% |
| Ingrid Peters | 10/10 | 2146 days | 4% |
| Charlotte Adams | 10/10 | 2146 days | 4% |
| John MacLeod | 9/10 | 2147 days | 4% |
| Sarah | 9/10 | 2147 days | 4% |
| Marie-Laurence & Gabriel | 10/10 | 2147 days | 4% |
| Philippe Chiasson | 9/10 | 2147 days | 4% |
| Jonah jones | 10/10 | 2147 days | 4% |
| Toni | 10/10 | 2178 days | 4% |
| Sara G | 10/10 | 2178 days | 4% |
| Joern Kamradt | 10/10 | 2361 days | 4% |
| Thomas Görtz | 9/10 | 2361 days | 4% |
| Livia | 10/10 | 2361 days | 4% |
| Richard Cawley | 10/10 | 2361 days | 4% |
| Petr Horak | 10/10 | 2361 days | 4% |
| HARRIETT STRANGER | 10/10 | 2391 days | 4% |
| Caity | 10/10 | 2392 days | 4% |
| Bec | 10/10 | 2392 days | 4% |
| Cyril Gervais | 10/10 | 2392 days | 4% |
| Jenni Pollington | 10/10 | 2419 days | 4% |
| Marliese Cail | 5/10 | 2419 days | 3% |
| Marc Wagemans | 9/10 | 2420 days | 4% |
| BoatnSusy | 10/10 | 2420 days | 4% |
| Mark Newbery | 9/10 | 2450 days | 4% |
| Rocio Delapenna | 10/10 | 2450 days | 4% |
| Greg Molyneux | 9/10 | 2450 days | 4% |
| Matt Goodwin | 9/10 | 2450 days | 4% |
| Vivienne Jenkins | 10/10 | 2450 days | 4% |
| Rebecca Fraser | 8/10 | 2450 days | 4% |
| krystian gruft | 9/10 | 2450 days | 4% |
| Felix Mercier | 10/10 | 2450 days | 4% |
| Megan Roper | 10/10 | 2450 days | 4% |
| Bethan Blackburn & Sam Tucker Harvey | 10/10 | 2451 days | 4% |
| F C | 9/10 | 2481 days | 4% |
| Manuel Fessler | 8/10 | 2482 days | 4% |
| Didi Sung | 10/10 | 2511 days | 4% |
| Matthew Maddern | 10/10 | 2511 days | 4% |
| Andrew Duignan | 10/10 | 2511 days | 4% |
| Chris Stone | 9/10 | 2511 days | 4% |
| Lai Yick | 10/10 | 2512 days | 4% |
| Sarah Plotts | 7/10 | 2542 days | 3% |
| Thuc Do | 10/10 | 2542 days | 4% |
| Gail W | 10/10 | 2543 days | 4% |
| Becky | 10/10 | 2543 days | 4% |
| Megan Bradley | 10/10 | 2634 days | 3% |
| Nicholas Bover | 9/10 | 2725 days | 3% |
| Mark Ashmore | 8/10 | 2739 days | 2% |
| Helen O'Kane | 9/10 | 2756 days | 3% |
| Carolyn Bell | 9/10 | 2756 days | 3% |
| Dave McMullen | 10/10 | 2756 days | 3% |
| dirkydirk | 10/10 | 2756 days | 3% |
| Lauren Hayes | 9/10 | 2756 days | 3% |
| David West | 10/10 | 2756 days | 3% |
| William CS | 10/10 | 2756 days | 3% |
| Lynda Hawryluk | 10/10 | 2757 days | 3% |
| Jonathan Jeacocke | 9/10 | 2784 days | 3% |
| Simon Gibson | 9/10 | 2784 days | 3% |
| Fong Chan Zeuthen | 8/10 | 2784 days | 3% |
| tmo | 10/10 | 2784 days | 3% |
| Car R | 9/10 | 2784 days | 3% |
| Thue Thomasen | 8/10 | 2789 days | 2% |
| Ilona Roeters | 9/10 | 2815 days | 3% |
| KarineL | 10/10 | 2815 days | 3% |
| Lynne | 10/10 | 2815 days | 3% |
| TinaTequila | 10/10 | 2815 days | 3% |
| Eveet De Beleir | 8/10 | 2828 days | 2% |
| Nick | 9/10 | 2846 days | 3% |
| Bob Low | 10/10 | 2846 days | 3% |
| Josh Jaensch | 10/10 | 2846 days | 3% |
| Nolan Townsend | 9/10 | 2870 days | 2% |
| Ivan W. | 9/10 | 2876 days | 3% |
| Brendon Muller | 9/10 | 2876 days | 3% |
| peter rhodes | 9/10 | 2876 days | 3% |
| R K | 9/10 | 2876 days | 3% |
| Boaz Hemmo | 10/10 | 2907 days | 3% |
| Susan and Benjamin Foster | 10/10 | 2937 days | 3% |
| Kel Thomas | 10/10 | 2937 days | 3% |
| Darryl Wright | 9/10 | 3090 days | 3% |
| Diane Lee | 8/10 | 3090 days | 2% |
| Chrissy Gregory | 10/10 | 3090 days | 3% |
| Kathleen Jentsch | 10/10 | 3121 days | 2% |
| Stefanie Kraemer | 10/10 | 3121 days | 2% |
| Christofer Cronholm | 9/10 | 3121 days | 2% |
| Andrew | 10/10 | 3121 days | 2% |
| Stefan | 9/10 | 3121 days | 2% |
| Katrina | 10/10 | 3129 days | 1% |
| karlea mackie | 10/10 | 3150 days | 2% |
| Amy Hopes | 10/10 | 3150 days | 2% |
| Charlotte Leong | 9/10 | 3150 days | 2% |
| Ulli | 9/10 | 3156 days | 1% |
| Ava Segal | 7/10 | 3181 days | 2% |
| Alex Macdonald | 9/10 | 3181 days | 2% |
| Bruce Peat | 9/10 | 3181 days | 2% |
| Charlotte Demasieres | 8/10 | 3182 days | 2% |
| Oliver Mower | 10/10 | 3182 days | 2% |
| Stephan Gerhard | 10/10 | 3182 days | 2% |
| Scott Bremer | 9/10 | 3212 days | 2% |
| Neil Podkowsky | 8/10 | 3212 days | 2% |
| Mel Handford | 10/10 | 3242 days | 2% |
| Sarah | 10/10 | 3242 days | 2% |
| Matthias Jasch | 8/10 | 3243 days | 2% |
| jenny chatterson | 9/10 | 3243 days | 2% |
| Nicola | 10/10 | 3273 days | 2% |
| Melissa Coyle | 9/10 | 3274 days | 2% |
| H Nichols | 9/10 | 3303 days | 2% |
| Giulia Sassu | 10/10 | 3304 days | 2% |
| Sam Greenhill | 10/10 | 3487 days | 2% |
| June Harris | 10/10 | 3515 days | 2% |
| jennifer taylor | 10/10 | 3515 days | 2% |
| Greg Little | 7/10 | 3536 days | 1% |
| espitalier anne | 9/10 | 3546 days | 2% |
| Steve K | 10/10 | 3546 days | 2% |
| James Brewer | 9/10 | 3546 days | 2% |
| Flora Pense | 10/10 | 3546 days | 2% |
| Jonathan G | 10/10 | 3607 days | 2% |
| Ruth Mundy | 10/10 | 3668 days | 1% |
| Macha Laurent Macha Laurent | 9/10 | 3668 days | 1% |
| Mal B | 10/10 | 3700 days | 1% |
| Jonn Roscoe | 10/10 | 3791 days | 1% |
| Rosanna Moor | 10/10 | 3792 days | 1% |
| Michele | 10/10 | 3822 days | 1% |
| Jyothi Madanlal | 9/10 | 3822 days | 1% |
| sabrina benakouche | 10/10 | 3853 days | 1% |
| Nadiah Abdul Razak | 10/10 | 3853 days | 1% |
| Kamil Gottwald | 10/10 | 3881 days | 1% |
| Carol Wale | 10/10 | 3881 days | 1% |
| Juli Wolter | 10/10 | 3912 days | 1% |
| Laura Mrozinski | 9/10 | 3912 days | 1% |
| Jon Edvard | 10/10 | 3943 days | 1% |
| Kim | 10/10 | 3943 days | 1% |
| Sean Santee | 9/10 | 3973 days | 1% |
| Rob | 9/10 | 3973 days | 1% |
| Martin Shead | 9/10 | 3973 days | 1% |
| Ben K. C. Laksana | 8/10 | 4004 days | 1% |
| Ken Barrett | 10/10 | 4004 days | 1% |
| John Ryan | 10/10 | 4004 days | 1% |
| Matt Wilson | 10/10 | 4004 days | 1% |
| Pascaline Ruhl | 10/10 | 4034 days | 1% |
| AnneDef | 10/10 | 4034 days | 1% |
| Peter Scanes | 9/10 | 4034 days | 1% |
| nicola1 | 10/10 | 4034 days | 1% |
| Renate | 10/10 | 4157 days | 0% |
| CJ1411 | 9/10 | 4246 days | 0% |
| Nicola Cooper | 9/10 | 4246 days | 0% |
| Auckland Piwis | 9/10 | 4246 days | 0% |
| Emma S | 10/10 | 4277 days | 0% |
| Jared | 10/10 | 4308 days | 0% |
| laynee jones | 10/10 | 4308 days | 0% |
| larilau | 9/10 | 4338 days | 0% |
| medellia371 | 9/10 | 4369 days | 0% |
| lisatim | 9/10 | 4522 days | 1% |
| Nick Rath | 10/10 | 4552 days | 1% |
| Mr NisbetJones | 8/10 | 4588 days | 1% |
| mcphersj | 9/10 | 4643 days | 1% |
| teammahoney | 10/10 | 4643 days | 1% |
| MVT | 10/10 | 4674 days | 1% |
| TaylorEigsti | 10/10 | 4704 days | 1% |
| mark2073ranker | 10/10 | 4704 days | 1% |
| Jocelyn | 10/10 | 4704 days | 1% |
| TwoBackpacksOneWorld | 9/10 | 4735 days | 1% |
| shaneo12 | 10/10 | 4796 days | 1% |
| cannailloune | 9/10 | 4796 days | 1% |
| melandcharles | 10/10 | 4918 days | 1% |
| xanthiaj | 9/10 | 4949 days | 1% |
| Mark Irwin | 8/10 | 4960 days | 1% |
| jhazel | 10/10 | 5039 days | 1% |
| masagoes | 9/10 | 5069 days | 1% |
| quirkey8 | 10/10 | 5100 days | 1% |
| SarahMc | 10/10 | 5100 days | 1% |
| jessh | 10/10 | 5100 days | 1% |
| MichaelMatthias | 10/10 | 5130 days | 1% |
| Daz | 10/10 | 5130 days | 1% |
| mattw887 | 6/10 | 5192 days | 1% |
| Angus10 | 10/10 | 5192 days | 1% |
| griffithgreg | 10/10 | 5222 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Camperco experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.16% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 76 days. The Camperco experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Camperco experience has been adjusted for 145 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 142 | -2.12% |
| 143 | -2.13% |
| 144 | -2.15% |
| 145 | -2.16% |
| 146 | -2.18% |
| 147 | -2.19% |
| 148 | -2.21% |
| … | … |
Balancing Adjustment
0.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.