Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Fullers Bay Of Islands.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
114 Valid Reviews
The Fullers Bay Of Islands experience has a total of 115 reviews. There are 114 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 114 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 21 |
|
18% |
9/10 | 28 |
|
25% |
8/10 | 39 |
|
34% |
7/10 | 16 |
|
14% |
6/10 | 5 |
|
4% |
5/10 | 2 |
|
2% |
4/10 | 2 |
|
2% |
3/10 | 0 |
|
0% |
2/10 | 1 |
|
1% |
1/10 | 0 |
|
0% |
82.11% Average
The raw data average (mean) for all the Fullers Bay Of Islands valid reviews is 82.11% and is based on 114 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
109 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 114 valid reviews, the experience has 109 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 109 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 20 |
|
18% |
9/10 | 27 |
|
25% |
8/10 | 38 |
|
35% |
7/10 | 15 |
|
14% |
6/10 | 4 |
|
4% |
5/10 | 2 |
|
2% |
4/10 | 2 |
|
2% |
3/10 | 0 |
|
0% |
2/10 | 1 |
|
1% |
1/10 | 0 |
|
0% |
82.20% Average
The raw data average (mean) for all the Fullers Bay Of Islands face-to-face reviews is 82.20% and is based on 109 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
83.62%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Alexandra Luerner | 10/10 | 3006 days | 100% |
Magali Schwantke | 10/10 | 3264 days | 77% |
Hana Rachfalik | 9/10 | 3272 days | 76% |
Liam Bates | 10/10 | 3283 days | 76% |
Rahel Baufeld | 8/10 | 3289 days | 73% |
Lea Behnem | 8/10 | 3293 days | 73% |
Marlene Goecke | 9/10 | 3300 days | 73% |
Felix Sternke | 7/10 | 3311 days | 67% |
Timon Streicher | 10/10 | 3326 days | 72% |
Suzanne Vermeulen | 7/10 | 3433 days | 57% |
Kristina Farkas | 10/10 | 3662 days | 43% |
Martha Taatz | 10/10 | 3681 days | 41% |
Sibylle and Nadine | 8/10 | 3728 days | 36% |
Hadler | 9/10 | 4013 days | 11% |
Christine Helleiner | 10/10 | 4013 days | 12% |
Ian Garner | 10/10 | 4025 days | 11% |
Dieter Hirsch | 8/10 | 4077 days | 6% |
Ken S | 10/10 | 4102 days | 4% |
Katrina Gamby | 9/10 | 4389 days | 24% |
Peter Moederer | 8/10 | 4394 days | 23% |
Dick Kooij | 8/10 | 4449 days | 23% |
Tony Hines | 8/10 | 4453 days | 23% |
Hans | 8/10 | 4457 days | 23% |
Urs Zuercher | 9/10 | 4472 days | 24% |
Judy | 9/10 | 4476 days | 24% |
Stevie | 8/10 | 4479 days | 23% |
Thys | 8/10 | 4479 days | 23% |
Adrian Weidell | 7/10 | 4672 days | 21% |
Peter Kent | 10/10 | 4729 days | 24% |
Helmut Schmid | 9/10 | 4736 days | 24% |
V deLeeuw | 9/10 | 4738 days | 24% |
Roy Barton | 9/10 | 4739 days | 24% |
M H Hansen | 8/10 | 4754 days | 23% |
Sabine | 9/10 | 4754 days | 24% |
A Sorg | 10/10 | 4763 days | 24% |
Leander Siegert | 8/10 | 4769 days | 23% |
John & Myra Sloan | 9/10 | 4842 days | 24% |
Andy Lever | 9/10 | 4848 days | 24% |
Marianne Wheatley | 8/10 | 5096 days | 23% |
Aimee Pollett | 9/10 | 5098 days | 24% |
Tina Baun | 8/10 | 5100 days | 23% |
Julia Hofstetter | 6/10 | 5101 days | 18% |
Scheauwen | 4/10 | 5106 days | 9% |
Shirley | 8/10 | 5106 days | 23% |
Henrik Mundbuerg | 10/10 | 5112 days | 24% |
Mike and Sue Clark | 2/10 | 5114 days | 0% |
Dave and Emma | 7/10 | 5124 days | 21% |
Rosey834 | 8/10 | 5198 days | 23% |
David | 7/10 | 5406 days | 21% |
kempt | 6/10 | 5412 days | 18% |
Russ Turner | 9/10 | 5459 days | 24% |
Remro | 8/10 | 5461 days | 23% |
Rob & Anne | 9/10 | 5466 days | 24% |
Pam Know | 8/10 | 5468 days | 23% |
Gunda G | 10/10 | 5481 days | 24% |
Denecke Thorsten | 8/10 | 5482 days | 23% |
Jakob Pedersen | 9/10 | 5483 days | 24% |
Lynn Tichauer | 7/10 | 5484 days | 21% |
Malcolm Glad | 7/10 | 5486 days | 21% |
Mathias Skov | 7/10 | 5487 days | 21% |
Mick Thexton | 9/10 | 5496 days | 24% |
Torsten Gehrke | 5/10 | 5518 days | 14% |
Werner Swiss | 10/10 | 5523 days | 24% |
gemmav | 8/10 | 5547 days | 23% |
nadinef | 9/10 | 5555 days | 24% |
Anne Ford | 8/10 | 5565 days | 23% |
Lothar Riedmann | 7/10 | 5565 days | 21% |
Sibylle Locher | 8/10 | 5571 days | 23% |
Mike | 8/10 | 5575 days | 23% |
godineau | 8/10 | 5689 days | 23% |
katesh | 10/10 | 5762 days | 24% |
CeesVanW | 9/10 | 5807 days | 24% |
arthurwa | 10/10 | 5807 days | 24% |
Jake1 | 7/10 | 5809 days | 21% |
Peter Jackie | 9/10 | 5810 days | 24% |
Gerd Hebbel | 8/10 | 5823 days | 23% |
HeideS | 9/10 | 5826 days | 24% |
Kate | 8/10 | 5831 days | 23% |
Keith | 8/10 | 5831 days | 23% |
ChristopherD | 9/10 | 5841 days | 24% |
Green | 8/10 | 5848 days | 23% |
Philip | 7/10 | 5856 days | 21% |
Katy | 4/10 | 5858 days | 9% |
Andrew | 8/10 | 5858 days | 23% |
Nikolaj | 7/10 | 5858 days | 21% |
KuntzGermany | 10/10 | 5862 days | 24% |
Klalis | 8/10 | 5864 days | 23% |
MartinD | 7/10 | 5865 days | 21% |
Van Dam | 10/10 | 5870 days | 24% |
Hans | 7/10 | 5880 days | 21% |
Johann | 10/10 | 5884 days | 24% |
Lynne | 9/10 | 5921 days | 24% |
Heidi | 8/10 | 5922 days | 23% |
Liz | 8/10 | 5947 days | 23% |
Louise | 8/10 | 5971 days | 23% |
Rosseel | 8/10 | 5973 days | 23% |
teamaustria | 6/10 | 5997 days | 18% |
Dave | 5/10 | 5998 days | 14% |
Rebecca Smith | 9/10 | 6023 days | 24% |
Daniela | 8/10 | 6186 days | 23% |
Hoetnagels | 6/10 | 6190 days | 18% |
Leo | 9/10 | 6199 days | 24% |
Amanda | 6/10 | 6205 days | 18% |
Sally and David Wallis | 10/10 | 6207 days | 24% |
Roger & Margaret | 8/10 | 6221 days | 23% |
Meiki | 9/10 | 6254 days | 24% |
Dave | 8/10 | 6537 days | 23% |
Beth | 10/10 | 6544 days | 24% |
Frederik | 9/10 | 6561 days | 24% |
Lucy | 7/10 | 6570 days | 21% |
Jasper | 8/10 | 6572 days | 23% |
Fiona | 8/10 | 6583 days | 23% |
Gordon | 9/10 | 6584 days | 24% |
Harrison | 7/10 | 6585 days | 21% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Fullers Bay Of Islands experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.13% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 54 days. However the Fullers Bay Of Islands experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Fullers Bay Of Islands experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.07% |
198 | -4.09% |
199 | -4.11% |
200 | -4.13% |
201 | -4.16% |
202 | -4.18% |
203 | -4.20% |
… | … |
3.15% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.