Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Dive Tutukaka.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Dive Tutukaka
Valid Reviews
87 Valid Reviews
The Dive Tutukaka experience has a total of 88 reviews. There are 87 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 87 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 39 |
|
45% |
| 9/10 | 28 |
|
32% |
| 8/10 | 15 |
|
17% |
| 7/10 | 2 |
|
2% |
| 6/10 | 1 |
|
1% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.80% Average
The raw data average (mean) for all the Dive Tutukaka valid reviews is 90.80% and is based on 87 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 87 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
39% |
| 9/10 | 26 |
|
36% |
| 8/10 | 14 |
|
19% |
| 7/10 | 1 |
|
1% |
| 6/10 | 1 |
|
1% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.86% Average
The raw data average (mean) for all the Dive Tutukaka face-to-face reviews is 89.86% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Barbara McNab | 10/10 | 2435 days | 100% |
| Cherie and Dan | 10/10 | 2775 days | 82% |
| Netta Tyler | 10/10 | 2828 days | 79% |
| Theerada Wongkaew | 10/10 | 2869 days | 76% |
| Gazmira Molina | 8/10 | 2912 days | 72% |
| Jessica Nasstrom | 8/10 | 2919 days | 72% |
| Adeline | 8/10 | 2924 days | 72% |
| Rebecca Pierce | 10/10 | 2951 days | 72% |
| Jane Simmons | 10/10 | 3073 days | 65% |
| Julia Clark | 9/10 | 3140 days | 61% |
| Kristina Breitwieser | 10/10 | 3145 days | 61% |
| Olivier Anciaux | 7/10 | 3158 days | 56% |
| Justine Hoffmann | 9/10 | 3190 days | 58% |
| Ruven Rintelmann | 9/10 | 3195 days | 58% |
| Niels Hoogendooen | 8/10 | 3208 days | 57% |
| Marie Brauherr | 10/10 | 3216 days | 58% |
| Luisa and Hannes | 8/10 | 3220 days | 56% |
| Christian Boudreau | 9/10 | 3238 days | 56% |
| Manuela Opprecht | 7/10 | 3570 days | 35% |
| Damaris Mayer | 3/10 | 3570 days | 18% |
| Sophie Huybrechts | 10/10 | 3612 days | 36% |
| Ally Cook | 9/10 | 3616 days | 35% |
| Jessie Sabine | 9/10 | 3915 days | 19% |
| Katrina Gamby | 10/10 | 4273 days | 0% |
| Sonia Sennane | 10/10 | 4627 days | 22% |
| Melanie Friessen | 9/10 | 4628 days | 22% |
| Barry Baily | 10/10 | 4639 days | 22% |
| Elisabeth | 9/10 | 4648 days | 22% |
| Lotte Foged | 8/10 | 4653 days | 21% |
| Anika | 8/10 | 4654 days | 21% |
| Paul | 8/10 | 4724 days | 21% |
| Elke & Charlotte | 9/10 | 4737 days | 22% |
| Kris Gijbels | 9/10 | 4970 days | 22% |
| Patrick Gloede | 10/10 | 4975 days | 22% |
| Norm and Sky | 9/10 | 4980 days | 22% |
| Roald and Ellen | 9/10 | 4981 days | 22% |
| B Kleven | 10/10 | 4986 days | 22% |
| Ann-Katrine & Sille | 10/10 | 4990 days | 22% |
| Erland Ostberg | 8/10 | 4994 days | 21% |
| Helene Descamps | 9/10 | 5008 days | 22% |
| Heather Deobald | 9/10 | 5010 days | 22% |
| Christina Fischer | 6/10 | 5015 days | 18% |
| Shoe | 10/10 | 5082 days | 22% |
| RobThexton | 10/10 | 5235 days | 22% |
| Martin | 9/10 | 5296 days | 22% |
| cpochin | 10/10 | 5326 days | 22% |
| John Casey | 10/10 | 5338 days | 22% |
| Peter Schmidt | 10/10 | 5357 days | 22% |
| Elisabeth Egerup | 10/10 | 5364 days | 22% |
| Vera Van Schie | 10/10 | 5365 days | 22% |
| Chris Glasg | 10/10 | 5365 days | 22% |
| Klass | 9/10 | 5371 days | 22% |
| Belinda Godhard | 9/10 | 5382 days | 22% |
| Theta | 9/10 | 5385 days | 22% |
| jamesg | 9/10 | 5445 days | 22% |
| Mille Winther | 10/10 | 5458 days | 22% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5470 days | 22% |
| Eilahtan4 | 10/10 | 5508 days | 22% |
| NZDiver | 10/10 | 5569 days | 22% |
| Nikki Turner | 10/10 | 5612 days | 22% |
| Christine Dadd | 8/10 | 5679 days | 21% |
| KatieR | 10/10 | 5689 days | 22% |
| Michael Maddams | 9/10 | 5689 days | 22% |
| Russ C | 8/10 | 5691 days | 21% |
| danam | 10/10 | 5693 days | 22% |
| Katy1 | 9/10 | 5693 days | 22% |
| StefanieGermany | 9/10 | 5709 days | 22% |
| lannie | 9/10 | 5725 days | 22% |
| AbigailB | 10/10 | 5736 days | 22% |
| ReneeA | 10/10 | 5739 days | 22% |
| Ute | 9/10 | 5743 days | 22% |
| Annika | 10/10 | 5756 days | 22% |
| Salick | 9/10 | 5756 days | 22% |
| Thomas | 8/10 | 5762 days | 21% |
| Prentner | 10/10 | 5772 days | 22% |
| Evi | 9/10 | 5797 days | 22% |
| Limor | 8/10 | 5797 days | 21% |
| Christian | 10/10 | 5907 days | 22% |
| Lee Chapman | 10/10 | 6007 days | 22% |
| Jo and Tony | 10/10 | 6083 days | 22% |
| Lara Gema Conde | 5/10 | 6183 days | 15% |
| Trish | 10/10 | 6420 days | 22% |
| Fran | 8/10 | 6421 days | 21% |
| SueLinsk | 10/10 | 6421 days | 22% |
| Rosemary | 9/10 | 6421 days | 22% |
| Martin Christina | 9/10 | 6427 days | 22% |
| Meike | 8/10 | 6454 days | 21% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Dive Tutukaka experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.84% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Dive Tutukaka experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Dive Tutukaka experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.78% |
| 198 | -3.80% |
| 199 | -3.82% |
| 200 | -3.84% |
| 201 | -3.86% |
| 202 | -3.88% |
| 203 | -3.90% |
| … | … |
Balancing Adjustment
1.41% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.