G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Haumoana Domain.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Haumoana Domain
Valid Reviews
32 Valid Reviews
The Haumoana Domain experience has a total of 34 reviews. There are 32 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 32 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
41% |
| 9/10 | 11 |
|
34% |
| 8/10 | 4 |
|
13% |
| 7/10 | 0 |
|
0% |
| 6/10 | 2 |
|
6% |
| 5/10 | 2 |
|
6% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.44% Average
The raw data average (mean) for all the Haumoana Domain valid reviews is 88.44% and is based on 32 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
91.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jo and Neipa | 10/10 | 61 days | 100% |
| Rosie | 9/10 | 245 days | 96% |
| Paul | 10/10 | 305 days | 95% |
| Janet and Kevin | 10/10 | 305 days | 95% |
| Sue | 10/10 | 701 days | 72% |
| Kelly | 5/10 | 731 days | 53% |
| BerryD | 10/10 | 792 days | 64% |
| J and C | 5/10 | 854 days | 45% |
| Jo and Neipa | 10/10 | 945 days | 49% |
| Mike&Fe | 10/10 | 945 days | 49% |
| Lisa | 9/10 | 1004 days | 43% |
| Laura E | 9/10 | 1096 days | 35% |
| Hannah | 9/10 | 1188 days | 28% |
| Keybags | 10/10 | 1219 days | 26% |
| Alice | 10/10 | 1461 days | 13% |
| Janine | 10/10 | 1492 days | 11% |
| Murray | 9/10 | 1522 days | 10% |
| Tedy | 10/10 | 1584 days | 8% |
| Jennifer | 10/10 | 1735 days | 5% |
| Bill Johnson | 10/10 | 2041 days | 5% |
| Clarke family | 6/10 | 2437 days | 3% |
| Rob Edlin | 8/10 | 2756 days | 3% |
| Debbie | 6/10 | 3195 days | 2% |
| Christina L | 9/10 | 3449 days | 2% |
| GN100 | 8/10 | 3591 days | 1% |
| Jurgen Moors | 8/10 | 3627 days | 1% |
| Margreth Lydie | 9/10 | 3929 days | 0% |
| Mike and Caroline | 9/10 | 4232 days | 0% |
| David Restell | 9/10 | 4263 days | 0% |
| rich kiimmii | 8/10 | 4322 days | 0% |
| Ramon Keller | 9/10 | 4343 days | 0% |
| Anezka Hlavacova | 9/10 | 4977 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Haumoana Domain does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.