Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Road Runner Rentals.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

CC
Cymen Crick's avatar

Cymen Crick

Rankers Owner

Road Runner Rentals

Valid Reviews

127 Valid Reviews

The Road Runner Rentals experience has a total of 142 reviews. There are 127 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 127 valid reviews:

Rating Count Percentage
10/10 51
40%
9/10 24
19%
8/10 17
13%
7/10 10
8%
6/10 3
2%
5/10 2
2%
4/10 0
0%
3/10 1
1%
2/10 8
6%
1/10 11
9%

77.95% Average

The raw data average (mean) for all the Road Runner Rentals valid reviews is 77.95% and is based on 127 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

12 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 127 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 12 face-to-face reviews:

Rating Count Percentage
10/10 0
0%
9/10 4
33%
8/10 0
0%
7/10 4
33%
6/10 2
17%
5/10 1
8%
4/10 0
0%
3/10 1
8%
2/10 0
0%
1/10 0
0%

70.00% Average

The raw data average (mean) for all the Road Runner Rentals face-to-face reviews is 70.00% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.98%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Brian and Anne 10/10 1855 days 100%
Serwan 1/10 1855 days 40%
Eire1988 1/10 1915 days 39%
clemens 10/10 1915 days 98%
Dominique 10/10 1915 days 98%
Christine Bourdette 10/10 1946 days 96%
Kyle Palframan 10/10 1946 days 96%
Olaf 9/10 1946 days 95%
Chris Herring 10/10 1976 days 95%
Monika 10/10 1976 days 95%
Koulikovski Jordan 8/10 1976 days 93%
Alana 10/10 2190 days 87%
Laura Jane 10/10 2311 days 82%
Clothilde Charron 10/10 2341 days 81%
Laura Dyne 8/10 2586 days 69%
Lucas keenan 1/10 2586 days 28%
Emmanuel HAulon 7/10 2614 days 65%
Victor Miccolis 7/10 2614 days 65%
yoannperrault@hotmail.com 1/10 2614 days 28%
Barbara Nakai 9/10 2643 days 68%
Ida Fran 2/10 2645 days 31%
Paul Reeves 10/10 2645 days 68%
Jacques Kemp 7/10 2645 days 64%
Laura Smith 9/10 2645 days 68%
Peter Bollen 2/10 2676 days 30%
nico dewaele 7/10 2706 days 61%
Damien Parker 2/10 2920 days 25%
Patricia Wright 10/10 2920 days 57%
Alberto Meseguer 1/10 2920 days 23%
Wayne Walker 8/10 2951 days 55%
Lucie Bultez 2/10 2951 days 25%
Patti Rossie 2/10 2951 days 25%
Stephanie Mills 1/10 2951 days 22%
Gilbert Keiser 7/10 2956 days 29%
Matti Picus 7/10 2965 days 29%
Han Li 9/10 2967 days 32%
Karen Regehr-Smith 8/10 2979 days 54%
Bo Zhou 8/10 2979 days 54%
Conrad Rossouw 10/10 2979 days 55%
Karen Mcnosh 10/10 3010 days 54%
ellen scully 8/10 3010 days 53%
Ellie Morrison 2/10 3010 days 24%
MARTA FLORES 8/10 3010 days 53%
Michael Kaus 5/10 3010 days 41%
Einar Wergeland-Jenssen 2/10 3041 days 23%
celine gries 10/10 3041 days 52%
Kayla 6/10 3045 days 24%
Anouk Goemans 9/10 3045 days 31%
Paul Gallagher 10/10 3071 days 51%
Bram Hoonhout 10/10 3071 days 51%
Gerard Lane 1/10 3102 days 20%
Phil Duggan 1/10 3132 days 19%
Susan Boyton 10/10 3316 days 41%
Normand Latour 9/10 3316 days 41%
Christine Singman Serio 8/10 3345 days 39%
herbert van wijngaarden 9/10 3345 days 40%
Bettina Castell 2/10 3345 days 18%
Patrick Tram Garrett 10/10 3376 days 39%
Judith K. 9/10 3376 days 39%
J 10/10 3376 days 39%
Chet Wah 10/10 3376 days 39%
Mauro Scali 7/10 3376 days 36%
matt west 7/10 3376 days 36%
oly steel 6/10 3376 days 33%
Chantal Beeli 8/10 3407 days 37%
Maya Adriani 10/10 3407 days 38%
Terry Lui 8/10 3407 days 37%
Scott Edward 1/10 3437 days 14%
Robin Duris 10/10 3437 days 37%
Haitao Huang 10/10 3437 days 37%
Colin Jones 9/10 3437 days 36%
Miquel Fabro 9/10 3437 days 36%
Ashlie Willett 10/10 3468 days 35%
Felix Riether 9/10 3468 days 35%
matt smith 10/10 3590 days 30%
Felix Graf 10/10 3621 days 29%
Linden E 10/10 3651 days 28%
Niki Pearce 8/10 3651 days 27%
Don Wiljamaa 9/10 3682 days 27%
Terhi Rajala 1/10 3682 days 10%
stephen boston 10/10 3682 days 27%
Freek Dix 10/10 3682 days 27%
Lydia Lennox 10/10 3682 days 27%
Christopher Hobbs 9/10 3682 days 27%
oded braverman 8/10 3682 days 26%
Joost Donkers 8/10 3682 days 26%
leslie page 10/10 3710 days 26%
Emily Minty 10/10 3710 days 26%
Denis Fitzsimons 8/10 3710 days 25%
Liz and Alan Weathers 7/10 3719 days 13%
Ian Smith 1/10 3741 days 9%
Michal Valovic 9/10 3741 days 24%
Anna Kammann 10/10 3741 days 24%
Katharina Rebstock 8/10 3741 days 24%
Jean Shears 8/10 3741 days 24%
Charles Xu 9/10 3741 days 24%
Mohamed Shahabdeen 10/10 3741 days 24%
will jennings 10/10 3741 days 24%
yann zebiche 10/10 3741 days 24%
Albert Mari 9/10 3741 days 24%
Ally Cook 7/10 3767 days 12%
Tammie Fraser 10/10 3802 days 22%
Karen Jiang 9/10 3802 days 22%
Abby Wallwork 10/10 3833 days 21%
Hannah Purser 10/10 3894 days 18%
Nicole 10/10 3894 days 18%
Catherine Bew 10/10 3986 days 15%
Kelly Murray 10/10 4016 days 13%
christoph martensson 9/10 4137 days 8%
keith murray 10/10 4167 days 7%
Renee 8/10 4228 days 5%
Bradly Beukes 10/10 4290 days 2%
tracy 9/10 4351 days 0%
Schumi Döpfer 10/10 4381 days 19%
Janina Hoffmann 5/10 4407 days 6%
Ally 9/10 4412 days 19%
53V0 10/10 4716 days 19%
stellmaris 10/10 4716 days 19%
petevir 10/10 4746 days 19%
Simon Rawlinson 9/10 4758 days 11%
Rocco Christian 3/10 4800 days 2%
Jessica Lane 9/10 4803 days 11%
RomaChoolun 9/10 4898 days 19%
Kolja Chromow 10/10 5143 days 19%
lee05 9/10 5143 days 19%
Leon Burgess 10/10 5202 days 19%
Jon 6/10 5948 days 8%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Road Runner Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-6.77% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Road Runner Rentals experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Road Runner Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.72%
198 -3.73%
199 -3.75%
200 -3.77%
201 -3.79%
202 -3.81%
203 -3.83%

Balancing Adjustment

4.20% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

74%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.