Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Road Runner Rentals.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Road Runner Rentals

Valid Reviews

127 Valid Reviews

The Road Runner Rentals experience has a total of 141 reviews. There are 127 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 127 valid reviews:

Rating Count Percentage
10/10 51
40%
9/10 24
19%
8/10 17
13%
7/10 10
8%
6/10 3
2%
5/10 2
2%
4/10 0
0%
3/10 1
1%
2/10 8
6%
1/10 11
9%

77.95% Average

The raw data average (mean) for all the Road Runner Rentals valid reviews is 77.95% and is based on 127 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

12 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 127 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 12 face-to-face reviews:

Rating Count Percentage
10/10 0
0%
9/10 4
33%
8/10 0
0%
7/10 4
33%
6/10 2
17%
5/10 1
8%
4/10 0
0%
3/10 1
8%
2/10 0
0%
1/10 0
0%

70.00% Average

The raw data average (mean) for all the Road Runner Rentals face-to-face reviews is 70.00% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

83.05%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Brian and Anne 10/10 1727 days 100%
Serwan 1/10 1727 days 39%
Eire1988 1/10 1787 days 35%
clemens 10/10 1787 days 91%
Dominique 10/10 1787 days 91%
Christine Bourdette 10/10 1817 days 90%
Kyle Palframan 10/10 1818 days 90%
Olaf 9/10 1818 days 89%
Chris Herring 10/10 1848 days 89%
Monika 10/10 1848 days 89%
Koulikovski Jordan 8/10 1848 days 87%
Alana 10/10 2062 days 81%
Laura Jane 10/10 2182 days 77%
Clothilde Charron 10/10 2213 days 76%
Laura Dyne 8/10 2457 days 66%
Lucas keenan 1/10 2458 days 25%
Emmanuel HAulon 7/10 2485 days 61%
Victor Miccolis 7/10 2485 days 61%
yoannperrault@hotmail.com 1/10 2486 days 25%
Barbara Nakai 9/10 2515 days 64%
Ida Fran 2/10 2516 days 28%
Paul Reeves 10/10 2516 days 65%
Jacques Kemp 7/10 2516 days 60%
Laura Smith 9/10 2517 days 64%
Peter Bollen 2/10 2548 days 27%
nico dewaele 7/10 2577 days 58%
Damien Parker 2/10 2791 days 23%
Patricia Wright 10/10 2791 days 55%
Alberto Meseguer 1/10 2791 days 21%
Wayne Walker 8/10 2822 days 53%
Lucie Bultez 2/10 2822 days 23%
Patti Rossie 2/10 2822 days 23%
Stephanie Mills 1/10 2822 days 20%
Gilbert Keiser 7/10 2828 days 27%
Matti Picus 7/10 2837 days 27%
Han Li 9/10 2839 days 30%
Karen Regehr-Smith 8/10 2850 days 52%
Bo Zhou 8/10 2850 days 52%
Conrad Rossouw 10/10 2850 days 53%
Karen Mcnosh 10/10 2881 days 52%
ellen scully 8/10 2881 days 50%
Ellie Morrison 2/10 2881 days 22%
MARTA FLORES 8/10 2881 days 50%
Michael Kaus 5/10 2882 days 39%
Einar Wergeland-Jenssen 2/10 2912 days 21%
celine gries 10/10 2912 days 50%
Kayla 6/10 2917 days 22%
Anouk Goemans 9/10 2917 days 29%
Paul Gallagher 10/10 2942 days 49%
Bram Hoonhout 10/10 2942 days 49%
Gerard Lane 1/10 2973 days 18%
Phil Duggan 1/10 3003 days 17%
Susan Boyton 10/10 3187 days 40%
Normand Latour 9/10 3187 days 40%
Christine Singman Serio 8/10 3216 days 39%
herbert van wijngaarden 9/10 3216 days 39%
Bettina Castell 2/10 3217 days 16%
Patrick Tram Garrett 10/10 3247 days 38%
Judith K. 9/10 3247 days 38%
J 10/10 3247 days 38%
Chet Wah 10/10 3248 days 38%
Mauro Scali 7/10 3248 days 35%
matt west 7/10 3248 days 35%
oly steel 6/10 3248 days 33%
Chantal Beeli 8/10 3278 days 36%
Maya Adriani 10/10 3278 days 37%
Terry Lui 8/10 3279 days 36%
Scott Edward 1/10 3308 days 13%
Robin Duris 10/10 3308 days 36%
Haitao Huang 10/10 3308 days 36%
Colin Jones 9/10 3308 days 36%
Miquel Fabro 9/10 3309 days 36%
Ashlie Willett 10/10 3340 days 35%
Felix Riether 9/10 3340 days 35%
matt smith 10/10 3461 days 31%
Felix Graf 10/10 3492 days 29%
Linden E 10/10 3522 days 28%
Niki Pearce 8/10 3522 days 28%
Don Wiljamaa 9/10 3553 days 27%
Terhi Rajala 1/10 3553 days 9%
stephen boston 10/10 3553 days 27%
Freek Dix 10/10 3553 days 27%
Lydia Lennox 10/10 3553 days 27%
Christopher Hobbs 9/10 3553 days 27%
oded braverman 8/10 3553 days 27%
Joost Donkers 8/10 3554 days 27%
leslie page 10/10 3581 days 26%
Emily Minty 10/10 3581 days 26%
Denis Fitzsimons 8/10 3581 days 26%
Liz and Alan Weathers 7/10 3591 days 13%
Ian Smith 1/10 3612 days 9%
Michal Valovic 9/10 3612 days 25%
Anna Kammann 10/10 3612 days 25%
Katharina Rebstock 8/10 3612 days 25%
Jean Shears 8/10 3612 days 25%
Charles Xu 9/10 3612 days 25%
Mohamed Shahabdeen 10/10 3612 days 25%
will jennings 10/10 3612 days 25%
yann zebiche 10/10 3612 days 25%
Albert Mari 9/10 3612 days 25%
Ally Cook 7/10 3639 days 12%
Tammie Fraser 10/10 3673 days 23%
Karen Jiang 9/10 3673 days 23%
Abby Wallwork 10/10 3704 days 22%
Hannah Purser 10/10 3765 days 20%
Nicole 10/10 3766 days 19%
Catherine Bew 10/10 3858 days 16%
Kelly Murray 10/10 3888 days 15%
christoph martensson 9/10 4009 days 11%
keith murray 10/10 4039 days 10%
Renee 8/10 4100 days 7%
Bradly Beukes 10/10 4162 days 5%
tracy 9/10 4223 days 3%
Schumi Döpfer 10/10 4253 days 2%
Janina Hoffmann 5/10 4279 days -1%
Ally 9/10 4284 days 1%
53V0 10/10 4588 days 16%
stellmaris 10/10 4588 days 16%
petevir 10/10 4618 days 16%
Simon Rawlinson 9/10 4630 days 8%
Rocco Christian 3/10 4672 days 0%
Jessica Lane 9/10 4675 days 8%
RomaChoolun 9/10 4770 days 16%
Kolja Chromow 10/10 5015 days 16%
lee05 9/10 5015 days 16%
Leon Burgess 10/10 5074 days 16%
Jon 6/10 5820 days 6%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Road Runner Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-7.05% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Road Runner Rentals experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Road Runner Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.99%
198 -4.01%
199 -4.03%
200 -4.05%
201 -4.07%
202 -4.09%
203 -4.11%

Balancing Adjustment

4.27% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

74%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.