G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Road Runner Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Road Runner Rentals
Valid Reviews
127 Valid Reviews
The Road Runner Rentals experience has a total of 141 reviews. There are 127 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 127 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 51 |
|
40% |
| 9/10 | 24 |
|
19% |
| 8/10 | 17 |
|
13% |
| 7/10 | 10 |
|
8% |
| 6/10 | 3 |
|
2% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 8 |
|
6% |
| 1/10 | 11 |
|
9% |
77.95% Average
The raw data average (mean) for all the Road Runner Rentals valid reviews is 77.95% and is based on 127 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 127 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 4 |
|
33% |
| 8/10 | 0 |
|
0% |
| 7/10 | 4 |
|
33% |
| 6/10 | 2 |
|
17% |
| 5/10 | 1 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
8% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
70.00% Average
The raw data average (mean) for all the Road Runner Rentals face-to-face reviews is 70.00% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.07%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brian and Anne | 10/10 | 1704 days | 100% |
| Serwan | 1/10 | 1704 days | 39% |
| Eire1988 | 1/10 | 1764 days | 34% |
| clemens | 10/10 | 1764 days | 89% |
| Dominique | 10/10 | 1764 days | 89% |
| Christine Bourdette | 10/10 | 1795 days | 86% |
| Kyle Palframan | 10/10 | 1795 days | 86% |
| Olaf | 9/10 | 1795 days | 85% |
| Chris Herring | 10/10 | 1825 days | 85% |
| Monika | 10/10 | 1825 days | 85% |
| Koulikovski Jordan | 8/10 | 1825 days | 83% |
| Alana | 10/10 | 2039 days | 78% |
| Laura Jane | 10/10 | 2160 days | 74% |
| Clothilde Charron | 10/10 | 2190 days | 73% |
| Laura Dyne | 8/10 | 2435 days | 63% |
| Lucas keenan | 1/10 | 2435 days | 24% |
| Emmanuel HAulon | 7/10 | 2463 days | 59% |
| Victor Miccolis | 7/10 | 2463 days | 59% |
| yoannperrault@hotmail.com | 1/10 | 2463 days | 24% |
| Barbara Nakai | 9/10 | 2492 days | 61% |
| Ida Fran | 2/10 | 2494 days | 26% |
| Paul Reeves | 10/10 | 2494 days | 62% |
| Jacques Kemp | 7/10 | 2494 days | 58% |
| Laura Smith | 9/10 | 2494 days | 61% |
| Peter Bollen | 2/10 | 2525 days | 26% |
| nico dewaele | 7/10 | 2555 days | 56% |
| Damien Parker | 2/10 | 2769 days | 22% |
| Patricia Wright | 10/10 | 2769 days | 53% |
| Alberto Meseguer | 1/10 | 2769 days | 19% |
| Wayne Walker | 8/10 | 2800 days | 50% |
| Lucie Bultez | 2/10 | 2800 days | 22% |
| Patti Rossie | 2/10 | 2800 days | 22% |
| Stephanie Mills | 1/10 | 2800 days | 19% |
| Gilbert Keiser | 7/10 | 2805 days | 26% |
| Matti Picus | 7/10 | 2814 days | 26% |
| Han Li | 9/10 | 2816 days | 29% |
| Karen Regehr-Smith | 8/10 | 2828 days | 49% |
| Bo Zhou | 8/10 | 2828 days | 49% |
| Conrad Rossouw | 10/10 | 2828 days | 50% |
| Karen Mcnosh | 10/10 | 2859 days | 49% |
| ellen scully | 8/10 | 2859 days | 48% |
| Ellie Morrison | 2/10 | 2859 days | 21% |
| MARTA FLORES | 8/10 | 2859 days | 48% |
| Michael Kaus | 5/10 | 2859 days | 37% |
| Einar Wergeland-Jenssen | 2/10 | 2890 days | 20% |
| celine gries | 10/10 | 2890 days | 48% |
| Kayla | 6/10 | 2894 days | 21% |
| Anouk Goemans | 9/10 | 2894 days | 27% |
| Paul Gallagher | 10/10 | 2920 days | 47% |
| Bram Hoonhout | 10/10 | 2920 days | 47% |
| Gerard Lane | 1/10 | 2951 days | 17% |
| Phil Duggan | 1/10 | 2981 days | 16% |
| Susan Boyton | 10/10 | 3165 days | 39% |
| Normand Latour | 9/10 | 3165 days | 38% |
| Christine Singman Serio | 8/10 | 3194 days | 37% |
| herbert van wijngaarden | 9/10 | 3194 days | 37% |
| Bettina Castell | 2/10 | 3194 days | 15% |
| Patrick Tram Garrett | 10/10 | 3225 days | 37% |
| Judith K. | 9/10 | 3225 days | 36% |
| J | 10/10 | 3225 days | 37% |
| Chet Wah | 10/10 | 3225 days | 37% |
| Mauro Scali | 7/10 | 3225 days | 34% |
| matt west | 7/10 | 3225 days | 34% |
| oly steel | 6/10 | 3225 days | 31% |
| Chantal Beeli | 8/10 | 3256 days | 35% |
| Maya Adriani | 10/10 | 3256 days | 36% |
| Terry Lui | 8/10 | 3256 days | 35% |
| Scott Edward | 1/10 | 3286 days | 12% |
| Robin Duris | 10/10 | 3286 days | 35% |
| Haitao Huang | 10/10 | 3286 days | 35% |
| Colin Jones | 9/10 | 3286 days | 34% |
| Miquel Fabro | 9/10 | 3286 days | 34% |
| Ashlie Willett | 10/10 | 3317 days | 34% |
| Felix Riether | 9/10 | 3317 days | 33% |
| matt smith | 10/10 | 3439 days | 29% |
| Felix Graf | 10/10 | 3470 days | 28% |
| Linden E | 10/10 | 3500 days | 27% |
| Niki Pearce | 8/10 | 3500 days | 27% |
| Don Wiljamaa | 9/10 | 3531 days | 26% |
| Terhi Rajala | 1/10 | 3531 days | 9% |
| stephen boston | 10/10 | 3531 days | 26% |
| Freek Dix | 10/10 | 3531 days | 26% |
| Lydia Lennox | 10/10 | 3531 days | 26% |
| Christopher Hobbs | 9/10 | 3531 days | 26% |
| oded braverman | 8/10 | 3531 days | 26% |
| Joost Donkers | 8/10 | 3531 days | 26% |
| leslie page | 10/10 | 3559 days | 25% |
| Emily Minty | 10/10 | 3559 days | 25% |
| Denis Fitzsimons | 8/10 | 3559 days | 25% |
| Liz and Alan Weathers | 7/10 | 3568 days | 12% |
| Ian Smith | 1/10 | 3590 days | 8% |
| Michal Valovic | 9/10 | 3590 days | 24% |
| Anna Kammann | 10/10 | 3590 days | 24% |
| Katharina Rebstock | 8/10 | 3590 days | 24% |
| Jean Shears | 8/10 | 3590 days | 24% |
| Charles Xu | 9/10 | 3590 days | 24% |
| Mohamed Shahabdeen | 10/10 | 3590 days | 24% |
| will jennings | 10/10 | 3590 days | 24% |
| yann zebiche | 10/10 | 3590 days | 24% |
| Albert Mari | 9/10 | 3590 days | 24% |
| Ally Cook | 7/10 | 3616 days | 11% |
| Tammie Fraser | 10/10 | 3651 days | 22% |
| Karen Jiang | 9/10 | 3651 days | 22% |
| Abby Wallwork | 10/10 | 3682 days | 21% |
| Hannah Purser | 10/10 | 3743 days | 19% |
| Nicole | 10/10 | 3743 days | 19% |
| Catherine Bew | 10/10 | 3835 days | 16% |
| Kelly Murray | 10/10 | 3865 days | 15% |
| christoph martensson | 9/10 | 3986 days | 10% |
| keith murray | 10/10 | 4016 days | 9% |
| Renee | 8/10 | 4077 days | 7% |
| Bradly Beukes | 10/10 | 4139 days | 5% |
| tracy | 9/10 | 4200 days | 3% |
| Schumi Döpfer | 10/10 | 4230 days | 2% |
| Janina Hoffmann | 5/10 | 4256 days | -2% |
| Ally | 9/10 | 4261 days | 1% |
| 53V0 | 10/10 | 4565 days | 14% |
| stellmaris | 10/10 | 4565 days | 14% |
| petevir | 10/10 | 4595 days | 14% |
| Simon Rawlinson | 9/10 | 4607 days | 7% |
| Rocco Christian | 3/10 | 4649 days | -1% |
| Jessica Lane | 9/10 | 4652 days | 7% |
| RomaChoolun | 9/10 | 4747 days | 14% |
| Kolja Chromow | 10/10 | 4992 days | 14% |
| lee05 | 9/10 | 4992 days | 14% |
| Leon Burgess | 10/10 | 5051 days | 14% |
| Jon | 6/10 | 5797 days | 5% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Road Runner Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.84% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 51 days. The Road Runner Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Road Runner Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.78% |
| 198 | -3.80% |
| 199 | -3.82% |
| 200 | -3.84% |
| 201 | -3.86% |
| 202 | -3.88% |
| 203 | -3.90% |
| … | … |
Balancing Adjustment
4.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.