Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Road Runner Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Road Runner Rentals
Valid Reviews
127 Valid Reviews
The Road Runner Rentals experience has a total of 141 reviews. There are 127 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 127 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 51 |
|
40% |
| 9/10 | 24 |
|
19% |
| 8/10 | 17 |
|
13% |
| 7/10 | 10 |
|
8% |
| 6/10 | 3 |
|
2% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 8 |
|
6% |
| 1/10 | 11 |
|
9% |
77.95% Average
The raw data average (mean) for all the Road Runner Rentals valid reviews is 77.95% and is based on 127 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 127 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 4 |
|
33% |
| 8/10 | 0 |
|
0% |
| 7/10 | 4 |
|
33% |
| 6/10 | 2 |
|
17% |
| 5/10 | 1 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
8% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
70.00% Average
The raw data average (mean) for all the Road Runner Rentals face-to-face reviews is 70.00% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brian and Anne | 10/10 | 1754 days | 100% |
| Serwan | 1/10 | 1754 days | 39% |
| Eire1988 | 1/10 | 1814 days | 37% |
| clemens | 10/10 | 1814 days | 95% |
| Dominique | 10/10 | 1814 days | 95% |
| Christine Bourdette | 10/10 | 1844 days | 94% |
| Kyle Palframan | 10/10 | 1845 days | 94% |
| Olaf | 9/10 | 1845 days | 93% |
| Chris Herring | 10/10 | 1875 days | 93% |
| Monika | 10/10 | 1875 days | 93% |
| Koulikovski Jordan | 8/10 | 1875 days | 91% |
| Alana | 10/10 | 2089 days | 84% |
| Laura Jane | 10/10 | 2209 days | 80% |
| Clothilde Charron | 10/10 | 2240 days | 79% |
| Laura Dyne | 8/10 | 2484 days | 68% |
| Lucas keenan | 1/10 | 2485 days | 27% |
| Emmanuel HAulon | 7/10 | 2512 days | 64% |
| Victor Miccolis | 7/10 | 2512 days | 64% |
| yoannperrault@hotmail.com | 1/10 | 2513 days | 27% |
| Barbara Nakai | 9/10 | 2542 days | 67% |
| Ida Fran | 2/10 | 2543 days | 29% |
| Paul Reeves | 10/10 | 2543 days | 67% |
| Jacques Kemp | 7/10 | 2543 days | 62% |
| Laura Smith | 9/10 | 2544 days | 67% |
| Peter Bollen | 2/10 | 2575 days | 29% |
| nico dewaele | 7/10 | 2604 days | 60% |
| Damien Parker | 2/10 | 2818 days | 25% |
| Patricia Wright | 10/10 | 2818 days | 57% |
| Alberto Meseguer | 1/10 | 2818 days | 22% |
| Wayne Walker | 8/10 | 2849 days | 55% |
| Lucie Bultez | 2/10 | 2849 days | 24% |
| Patti Rossie | 2/10 | 2849 days | 24% |
| Stephanie Mills | 1/10 | 2849 days | 21% |
| Gilbert Keiser | 7/10 | 2855 days | 29% |
| Matti Picus | 7/10 | 2864 days | 29% |
| Han Li | 9/10 | 2866 days | 32% |
| Karen Regehr-Smith | 8/10 | 2877 days | 54% |
| Bo Zhou | 8/10 | 2877 days | 54% |
| Conrad Rossouw | 10/10 | 2877 days | 55% |
| Karen Mcnosh | 10/10 | 2908 days | 54% |
| ellen scully | 8/10 | 2908 days | 52% |
| Ellie Morrison | 2/10 | 2908 days | 23% |
| MARTA FLORES | 8/10 | 2908 days | 52% |
| Michael Kaus | 5/10 | 2909 days | 40% |
| Einar Wergeland-Jenssen | 2/10 | 2939 days | 23% |
| celine gries | 10/10 | 2939 days | 52% |
| Kayla | 6/10 | 2944 days | 23% |
| Anouk Goemans | 9/10 | 2944 days | 30% |
| Paul Gallagher | 10/10 | 2969 days | 51% |
| Bram Hoonhout | 10/10 | 2969 days | 51% |
| Gerard Lane | 1/10 | 3000 days | 19% |
| Phil Duggan | 1/10 | 3030 days | 19% |
| Susan Boyton | 10/10 | 3214 days | 42% |
| Normand Latour | 9/10 | 3214 days | 42% |
| Christine Singman Serio | 8/10 | 3243 days | 40% |
| herbert van wijngaarden | 9/10 | 3243 days | 40% |
| Bettina Castell | 2/10 | 3244 days | 17% |
| Patrick Tram Garrett | 10/10 | 3274 days | 40% |
| Judith K. | 9/10 | 3274 days | 39% |
| J | 10/10 | 3274 days | 40% |
| Chet Wah | 10/10 | 3275 days | 40% |
| Mauro Scali | 7/10 | 3275 days | 37% |
| matt west | 7/10 | 3275 days | 37% |
| oly steel | 6/10 | 3275 days | 34% |
| Chantal Beeli | 8/10 | 3305 days | 38% |
| Maya Adriani | 10/10 | 3305 days | 39% |
| Terry Lui | 8/10 | 3306 days | 38% |
| Scott Edward | 1/10 | 3335 days | 14% |
| Robin Duris | 10/10 | 3335 days | 37% |
| Haitao Huang | 10/10 | 3335 days | 37% |
| Colin Jones | 9/10 | 3335 days | 37% |
| Miquel Fabro | 9/10 | 3336 days | 37% |
| Ashlie Willett | 10/10 | 3367 days | 36% |
| Felix Riether | 9/10 | 3367 days | 36% |
| matt smith | 10/10 | 3488 days | 32% |
| Felix Graf | 10/10 | 3519 days | 30% |
| Linden E | 10/10 | 3549 days | 29% |
| Niki Pearce | 8/10 | 3549 days | 29% |
| Don Wiljamaa | 9/10 | 3580 days | 28% |
| Terhi Rajala | 1/10 | 3580 days | 10% |
| stephen boston | 10/10 | 3580 days | 28% |
| Freek Dix | 10/10 | 3580 days | 28% |
| Lydia Lennox | 10/10 | 3580 days | 28% |
| Christopher Hobbs | 9/10 | 3580 days | 28% |
| oded braverman | 8/10 | 3580 days | 28% |
| Joost Donkers | 8/10 | 3581 days | 27% |
| leslie page | 10/10 | 3608 days | 27% |
| Emily Minty | 10/10 | 3608 days | 27% |
| Denis Fitzsimons | 8/10 | 3608 days | 26% |
| Liz and Alan Weathers | 7/10 | 3618 days | 13% |
| Ian Smith | 1/10 | 3639 days | 9% |
| Michal Valovic | 9/10 | 3639 days | 26% |
| Anna Kammann | 10/10 | 3639 days | 26% |
| Katharina Rebstock | 8/10 | 3639 days | 25% |
| Jean Shears | 8/10 | 3639 days | 25% |
| Charles Xu | 9/10 | 3639 days | 26% |
| Mohamed Shahabdeen | 10/10 | 3639 days | 26% |
| will jennings | 10/10 | 3639 days | 26% |
| yann zebiche | 10/10 | 3639 days | 26% |
| Albert Mari | 9/10 | 3639 days | 26% |
| Ally Cook | 7/10 | 3666 days | 12% |
| Tammie Fraser | 10/10 | 3700 days | 24% |
| Karen Jiang | 9/10 | 3700 days | 23% |
| Abby Wallwork | 10/10 | 3731 days | 22% |
| Hannah Purser | 10/10 | 3792 days | 20% |
| Nicole | 10/10 | 3793 days | 20% |
| Catherine Bew | 10/10 | 3885 days | 17% |
| Kelly Murray | 10/10 | 3915 days | 15% |
| christoph martensson | 9/10 | 4036 days | 11% |
| keith murray | 10/10 | 4066 days | 10% |
| Renee | 8/10 | 4127 days | 7% |
| Bradly Beukes | 10/10 | 4189 days | 5% |
| tracy | 9/10 | 4250 days | 3% |
| Schumi Döpfer | 10/10 | 4280 days | 2% |
| Janina Hoffmann | 5/10 | 4306 days | -1% |
| Ally | 9/10 | 4311 days | 0% |
| 53V0 | 10/10 | 4615 days | 17% |
| stellmaris | 10/10 | 4615 days | 17% |
| petevir | 10/10 | 4645 days | 17% |
| Simon Rawlinson | 9/10 | 4657 days | 9% |
| Rocco Christian | 3/10 | 4699 days | 1% |
| Jessica Lane | 9/10 | 4702 days | 9% |
| RomaChoolun | 9/10 | 4797 days | 17% |
| Kolja Chromow | 10/10 | 5042 days | 17% |
| lee05 | 9/10 | 5042 days | 17% |
| Leon Burgess | 10/10 | 5101 days | 17% |
| Jon | 6/10 | 5847 days | 7% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Road Runner Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.04% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Road Runner Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Road Runner Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
4.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.