Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Road Runner Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
127 Valid Reviews
The Road Runner Rentals experience has a total of 141 reviews. There are 127 valid reviews that are included when calculating the ranking score and 14 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 127 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 51 |
|
40% |
9/10 | 24 |
|
19% |
8/10 | 17 |
|
13% |
7/10 | 10 |
|
8% |
6/10 | 3 |
|
2% |
5/10 | 2 |
|
2% |
4/10 | 0 |
|
0% |
3/10 | 1 |
|
1% |
2/10 | 8 |
|
6% |
1/10 | 11 |
|
9% |
77.95% Average
The raw data average (mean) for all the Road Runner Rentals valid reviews is 77.95% and is based on 127 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 127 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 0 |
|
0% |
9/10 | 4 |
|
33% |
8/10 | 0 |
|
0% |
7/10 | 4 |
|
33% |
6/10 | 2 |
|
17% |
5/10 | 1 |
|
8% |
4/10 | 0 |
|
0% |
3/10 | 1 |
|
8% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
70.00% Average
The raw data average (mean) for all the Road Runner Rentals face-to-face reviews is 70.00% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
82.97%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Brian and Anne | 10/10 | 1816 days | 100% |
Serwan | 1/10 | 1816 days | 40% |
Eire1988 | 1/10 | 1876 days | 40% |
clemens | 10/10 | 1876 days | 98% |
Dominique | 10/10 | 1876 days | 98% |
Christine Bourdette | 10/10 | 1907 days | 97% |
Kyle Palframan | 10/10 | 1907 days | 97% |
Olaf | 9/10 | 1907 days | 96% |
Chris Herring | 10/10 | 1937 days | 96% |
Monika | 10/10 | 1937 days | 96% |
Koulikovski Jordan | 8/10 | 1937 days | 94% |
Alana | 10/10 | 2151 days | 87% |
Laura Jane | 10/10 | 2272 days | 82% |
Clothilde Charron | 10/10 | 2302 days | 81% |
Laura Dyne | 8/10 | 2547 days | 70% |
Lucas keenan | 1/10 | 2547 days | 29% |
Emmanuel HAulon | 7/10 | 2575 days | 66% |
Victor Miccolis | 7/10 | 2575 days | 66% |
yoannperrault@hotmail.com | 1/10 | 2575 days | 28% |
Barbara Nakai | 9/10 | 2604 days | 69% |
Ida Fran | 2/10 | 2606 days | 31% |
Paul Reeves | 10/10 | 2606 days | 69% |
Jacques Kemp | 7/10 | 2606 days | 64% |
Laura Smith | 9/10 | 2606 days | 69% |
Peter Bollen | 2/10 | 2637 days | 31% |
nico dewaele | 7/10 | 2667 days | 62% |
Damien Parker | 2/10 | 2881 days | 26% |
Patricia Wright | 10/10 | 2881 days | 59% |
Alberto Meseguer | 1/10 | 2881 days | 24% |
Wayne Walker | 8/10 | 2912 days | 56% |
Lucie Bultez | 2/10 | 2912 days | 26% |
Patti Rossie | 2/10 | 2912 days | 26% |
Stephanie Mills | 1/10 | 2912 days | 23% |
Gilbert Keiser | 7/10 | 2917 days | 30% |
Matti Picus | 7/10 | 2926 days | 30% |
Han Li | 9/10 | 2928 days | 34% |
Karen Regehr-Smith | 8/10 | 2940 days | 55% |
Bo Zhou | 8/10 | 2940 days | 55% |
Conrad Rossouw | 10/10 | 2940 days | 56% |
Karen Mcnosh | 10/10 | 2971 days | 55% |
ellen scully | 8/10 | 2971 days | 54% |
Ellie Morrison | 2/10 | 2971 days | 25% |
MARTA FLORES | 8/10 | 2971 days | 54% |
Michael Kaus | 5/10 | 2971 days | 42% |
Einar Wergeland-Jenssen | 2/10 | 3002 days | 24% |
celine gries | 10/10 | 3002 days | 54% |
Kayla | 6/10 | 3006 days | 25% |
Anouk Goemans | 9/10 | 3006 days | 32% |
Paul Gallagher | 10/10 | 3032 days | 53% |
Bram Hoonhout | 10/10 | 3032 days | 53% |
Gerard Lane | 1/10 | 3063 days | 21% |
Phil Duggan | 1/10 | 3093 days | 20% |
Susan Boyton | 10/10 | 3277 days | 43% |
Normand Latour | 9/10 | 3277 days | 43% |
Christine Singman Serio | 8/10 | 3306 days | 41% |
herbert van wijngaarden | 9/10 | 3306 days | 41% |
Bettina Castell | 2/10 | 3306 days | 19% |
Patrick Tram Garrett | 10/10 | 3337 days | 41% |
Judith K. | 9/10 | 3337 days | 40% |
J | 10/10 | 3337 days | 41% |
Chet Wah | 10/10 | 3337 days | 41% |
Mauro Scali | 7/10 | 3337 days | 38% |
matt west | 7/10 | 3337 days | 38% |
oly steel | 6/10 | 3337 days | 35% |
Chantal Beeli | 8/10 | 3368 days | 39% |
Maya Adriani | 10/10 | 3368 days | 39% |
Terry Lui | 8/10 | 3368 days | 39% |
Scott Edward | 1/10 | 3398 days | 15% |
Robin Duris | 10/10 | 3398 days | 38% |
Haitao Huang | 10/10 | 3398 days | 38% |
Colin Jones | 9/10 | 3398 days | 38% |
Miquel Fabro | 9/10 | 3398 days | 38% |
Ashlie Willett | 10/10 | 3429 days | 37% |
Felix Riether | 9/10 | 3429 days | 37% |
matt smith | 10/10 | 3551 days | 32% |
Felix Graf | 10/10 | 3582 days | 31% |
Linden E | 10/10 | 3612 days | 30% |
Niki Pearce | 8/10 | 3612 days | 29% |
Don Wiljamaa | 9/10 | 3643 days | 28% |
Terhi Rajala | 1/10 | 3643 days | 11% |
stephen boston | 10/10 | 3643 days | 29% |
Freek Dix | 10/10 | 3643 days | 29% |
Lydia Lennox | 10/10 | 3643 days | 29% |
Christopher Hobbs | 9/10 | 3643 days | 28% |
oded braverman | 8/10 | 3643 days | 28% |
Joost Donkers | 8/10 | 3643 days | 28% |
leslie page | 10/10 | 3671 days | 28% |
Emily Minty | 10/10 | 3671 days | 28% |
Denis Fitzsimons | 8/10 | 3671 days | 27% |
Liz and Alan Weathers | 7/10 | 3680 days | 14% |
Ian Smith | 1/10 | 3702 days | 11% |
Michal Valovic | 9/10 | 3702 days | 26% |
Anna Kammann | 10/10 | 3702 days | 26% |
Katharina Rebstock | 8/10 | 3702 days | 26% |
Jean Shears | 8/10 | 3702 days | 26% |
Charles Xu | 9/10 | 3702 days | 26% |
Mohamed Shahabdeen | 10/10 | 3702 days | 26% |
will jennings | 10/10 | 3702 days | 26% |
yann zebiche | 10/10 | 3702 days | 26% |
Albert Mari | 9/10 | 3702 days | 26% |
Ally Cook | 7/10 | 3728 days | 13% |
Tammie Fraser | 10/10 | 3763 days | 24% |
Karen Jiang | 9/10 | 3763 days | 24% |
Abby Wallwork | 10/10 | 3794 days | 23% |
Hannah Purser | 10/10 | 3855 days | 20% |
Nicole | 10/10 | 3855 days | 20% |
Catherine Bew | 10/10 | 3947 days | 17% |
Kelly Murray | 10/10 | 3977 days | 16% |
christoph martensson | 9/10 | 4098 days | 11% |
keith murray | 10/10 | 4128 days | 10% |
Renee | 8/10 | 4189 days | 7% |
Bradly Beukes | 10/10 | 4251 days | 5% |
tracy | 9/10 | 4312 days | 2% |
Schumi Döpfer | 10/10 | 4342 days | 1% |
Janina Hoffmann | 5/10 | 4368 days | 0% |
Ally | 9/10 | 4373 days | 0% |
53V0 | 10/10 | 4677 days | 20% |
stellmaris | 10/10 | 4677 days | 20% |
petevir | 10/10 | 4707 days | 20% |
Simon Rawlinson | 9/10 | 4719 days | 12% |
Rocco Christian | 3/10 | 4761 days | 3% |
Jessica Lane | 9/10 | 4764 days | 12% |
RomaChoolun | 9/10 | 4859 days | 20% |
Kolja Chromow | 10/10 | 5104 days | 20% |
lee05 | 9/10 | 5104 days | 20% |
Leon Burgess | 10/10 | 5163 days | 20% |
Jon | 6/10 | 5909 days | 9% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Road Runner Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Road Runner Rentals experience has 0 recent rankings. Adjustments are according to the following table:
Recent Reviews | Adjustment |
---|---|
0 | -3.00% |
1 | -2.63% |
2 | -1.50% |
3 | -0.38% |
4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Road Runner Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.08% |
198 | -4.10% |
199 | -4.13% |
200 | -4.15% |
201 | -4.17% |
202 | -4.19% |
203 | -4.21% |
… | … |
4.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.