I want to give them 10 / 10 because the skiing and natural mountain are GREAT.

But they take the piss with the captive market. Exorbitant - on the - mountain prices. Not enough staff means not getting all the lifts running,no queue control at times, a general lack of customer service 101, fudged snow reports to get us all up the mountain thinking it's open, then promptly putting it on hold, or to send us to one side of the mountain only. Maybe I'm a conspiracy theorist but I hear the Whakapapa side - where they have lots of vocal influential club lodges - does not have the same problems. Skiing = 10/10 Service = 2

Reviewed almost 15 years ago and experienced in November 2009

Good but gets a bit to busy.

It can take a long time to get up to the carpark if you don't leave really early and the cafes can get packed

Reviewed over 10 years ago and experienced in August 2013