Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Travel NZ Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Travel NZ Motorhomes
Valid Reviews
135 Valid Reviews
The Travel NZ Motorhomes experience has a total of 135 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 82 |
|
61% |
| 9/10 | 33 |
|
24% |
| 8/10 | 14 |
|
10% |
| 7/10 | 2 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
1% |
92.67% Average
The raw data average (mean) for all the Travel NZ Motorhomes valid reviews is 92.67% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 135 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 0 |
|
0% |
| 8/10 | 3 |
|
75% |
| 7/10 | 1 |
|
25% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
77.50% Average
The raw data average (mean) for all the Travel NZ Motorhomes face-to-face reviews is 77.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Glen | 9/10 | 1390 days | 100% |
| Cathrin and Markus Buckley | 9/10 | 1390 days | 100% |
| Diane E Maurice | 10/10 | 1421 days | 92% |
| Olga | 10/10 | 1452 days | 83% |
| Jason Salle | 9/10 | 1513 days | 67% |
| Amanda Robb | 9/10 | 1543 days | 60% |
| Greg Poole | 8/10 | 1543 days | 60% |
| Kathie Russell | 10/10 | 1573 days | 55% |
| Matt | 10/10 | 1574 days | 55% |
| Stephen Tanner | 10/10 | 1605 days | 50% |
| Penny | 10/10 | 1635 days | 45% |
| Bill Hayes | 10/10 | 1726 days | 36% |
| Paul Finnegan | 10/10 | 1727 days | 35% |
| Matthias Sozzi | 10/10 | 1755 days | 34% |
| Rob from Suffolk, UK | 9/10 | 1756 days | 33% |
| Neil Holland | 10/10 | 1756 days | 34% |
| Mike | 8/10 | 1756 days | 33% |
| Nathalie & Andy | 10/10 | 1787 days | 32% |
| Mike Russell | 10/10 | 1787 days | 32% |
| Vikki O'Sullivan | 10/10 | 1787 days | 32% |
| James Ryan | 8/10 | 1787 days | 32% |
| Adrian Baer | 10/10 | 1817 days | 32% |
| Max Stevens | 10/10 | 1818 days | 32% |
| Angela Hains | 10/10 | 1847 days | 32% |
| Helen S | 10/10 | 1848 days | 32% |
| Tanya Bottomley | 10/10 | 1848 days | 32% |
| wendy legge | 10/10 | 1908 days | 31% |
| Michelle | 10/10 | 2062 days | 29% |
| lucy Ashenden | 10/10 | 2062 days | 29% |
| Fabian | 10/10 | 2093 days | 29% |
| Nicole | 10/10 | 2121 days | 28% |
| Del C | 10/10 | 2121 days | 28% |
| Daniel | 10/10 | 2121 days | 28% |
| Hedde Ringel | 9/10 | 2121 days | 28% |
| David | 9/10 | 2152 days | 28% |
| Daphne Johnston | 10/10 | 2182 days | 27% |
| Salla Vainio | 10/10 | 2183 days | 27% |
| Nikki de Coninck | 10/10 | 2183 days | 27% |
| Pete Welply | 10/10 | 2213 days | 27% |
| Linda | 10/10 | 2244 days | 27% |
| Joe Harney | 10/10 | 2274 days | 26% |
| Roger Bayliss | 10/10 | 2397 days | 25% |
| Amanda Cleghorn | 9/10 | 2427 days | 24% |
| John and Jan Loxley | 9/10 | 2427 days | 24% |
| Maree | 10/10 | 2427 days | 24% |
| Keith and Jan | 10/10 | 2458 days | 24% |
| Bonnie Murphy | 9/10 | 2485 days | 23% |
| H Phillips | 10/10 | 2486 days | 24% |
| Glyn Jones | 10/10 | 2486 days | 24% |
| john dunn | 1/10 | 2547 days | 9% |
| Lords | 10/10 | 2547 days | 23% |
| Aruna Narandran | 9/10 | 2548 days | 23% |
| Mat Frei | 10/10 | 2548 days | 23% |
| Jeff Carmody | 10/10 | 2577 days | 23% |
| Louis DeMais | 10/10 | 2608 days | 22% |
| Emma | 10/10 | 2670 days | 21% |
| NonoBaba | 9/10 | 2822 days | 19% |
| Leslie Lindeman | 4/10 | 3156 days | 10% |
| Eva Rodriguez | 2/10 | 3187 days | 7% |
| Abby Hall | 10/10 | 3247 days | 14% |
| Jiri Lucius | 10/10 | 3278 days | 14% |
| Adrian Sant | 10/10 | 3553 days | 10% |
| Brendon | 9/10 | 3704 days | 8% |
| Joe Harney | 10/10 | 3734 days | 8% |
| Phil D | 10/10 | 3888 days | 6% |
| Camilla Suche | 10/10 | 3888 days | 6% |
| Marielle Stuij | 10/10 | 3888 days | 6% |
| Denise Ewbank | 8/10 | 3934 days | 3% |
| Tobias Rischer | 9/10 | 3947 days | 5% |
| Nicole O | 9/10 | 3978 days | 5% |
| Karen Bailey | 10/10 | 3978 days | 5% |
| Rhonda Marsden | 9/10 | 3978 days | 5% |
| Garry Blower | 10/10 | 4009 days | 5% |
| Joakim Ryman | 10/10 | 4009 days | 5% |
| MrsF | 10/10 | 4070 days | 4% |
| Bart70 | 9/10 | 4070 days | 4% |
| Gordylow | 10/10 | 4162 days | 3% |
| SouthernKiwi | 9/10 | 4223 days | 2% |
| richard edgerton | 7/10 | 4253 days | 1% |
| Tom | 9/10 | 4253 days | 2% |
| Anne_Range | 10/10 | 4284 days | 1% |
| Nico Saunders | 9/10 | 4284 days | 1% |
| armelle gaurier | 9/10 | 4312 days | 1% |
| Alan Jenkins | 9/10 | 4312 days | 1% |
| Bruce Marshall | 10/10 | 4343 days | 0% |
| waitara | 8/10 | 4343 days | 0% |
| Marcel and Gerrie Jonkman | 9/10 | 4343 days | 0% |
| John McMahon | 10/10 | 4343 days | 0% |
| Ron | 8/10 | 4378 days | 0% |
| mike12345 | 9/10 | 4404 days | 6% |
| Stitchymanda | 10/10 | 4404 days | 6% |
| corley | 10/10 | 4435 days | 6% |
| ortrae | 8/10 | 4618 days | 6% |
| Jen Sweeting | 8/10 | 4636 days | 4% |
| Rod100 | 10/10 | 4649 days | 6% |
| Meredith | 9/10 | 4709 days | 6% |
| Alistair | 10/10 | 4709 days | 6% |
| glenj | 9/10 | 4770 days | 6% |
| Trish Farrimond | 9/10 | 4770 days | 6% |
| Annie_C_Scott | 8/10 | 4770 days | 6% |
| GARRYBLOWER | 10/10 | 4770 days | 6% |
| Carolyn1 | 9/10 | 4801 days | 6% |
| tankman | 10/10 | 4801 days | 6% |
| Sacoetzee | 9/10 | 4801 days | 6% |
| Aaron | 10/10 | 4831 days | 6% |
| Cid | 10/10 | 4862 days | 6% |
| Steve | 9/10 | 4862 days | 6% |
| Free_Spirit | 10/10 | 4862 days | 6% |
| Telfer | 9/10 | 4893 days | 6% |
| Aileen_Lowe1 | 10/10 | 4893 days | 6% |
| Bruceadamscars | 10/10 | 4893 days | 6% |
| JackieT | 10/10 | 4893 days | 6% |
| quickshift1 | 10/10 | 4923 days | 6% |
| Adam | 10/10 | 4923 days | 6% |
| Happy_Camper | 10/10 | 4923 days | 6% |
| mikef1 | 8/10 | 4954 days | 6% |
| vand | 10/10 | 4954 days | 6% |
| Veronique1 | 10/10 | 4954 days | 6% |
| richk | 10/10 | 4984 days | 6% |
| shredder | 10/10 | 4984 days | 6% |
| moir | 9/10 | 5015 days | 6% |
| agmgwilson | 10/10 | 5015 days | 6% |
| jeffmorris | 10/10 | 5015 days | 6% |
| dmorris | 8/10 | 5043 days | 6% |
| campbell_trueman | 10/10 | 5074 days | 6% |
| Clive | 10/10 | 5074 days | 6% |
| TonyandAmisha | 10/10 | 5105 days | 6% |
| marty354 | 10/10 | 5135 days | 6% |
| DAVIDPRITCHARD | 8/10 | 5166 days | 6% |
| mgpss | 9/10 | 5227 days | 6% |
| Reilly | 8/10 | 5258 days | 6% |
| AndrewNess | 8/10 | 5288 days | 6% |
| pbayard | 10/10 | 5349 days | 6% |
| Mike Peirce | 7/10 | 5374 days | 3% |
| MikeGreen | 1/10 | 5380 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Travel NZ Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 43 days. The Travel NZ Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Travel NZ Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.