Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Curio Bay Penguin Watch.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Curio Bay Penguin Watch
Valid Reviews
65 Valid Reviews
The Curio Bay Penguin Watch experience has a total of 66 reviews. There are 65 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 65 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
46% |
| 9/10 | 23 |
|
35% |
| 8/10 | 8 |
|
12% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.54% Average
The raw data average (mean) for all the Curio Bay Penguin Watch valid reviews is 91.54% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
60 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 65 valid reviews, the experience has 60 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 60 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
45% |
| 9/10 | 23 |
|
38% |
| 8/10 | 7 |
|
12% |
| 7/10 | 2 |
|
3% |
| 6/10 | 1 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.17% Average
The raw data average (mean) for all the Curio Bay Penguin Watch face-to-face reviews is 92.17% and is based on 60 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Joost van Noorloos | 10/10 | 732 days | 100% |
| Justin White | 4/10 | 1493 days | 11% |
| Melinda Pyke | 10/10 | 2254 days | 6% |
| Patrick | 10/10 | 2894 days | 4% |
| Sandra | 10/10 | 3178 days | 3% |
| Lindsay Dell | 10/10 | 3191 days | 3% |
| Martina | 9/10 | 3205 days | 3% |
| Konstantin Bücheler | 10/10 | 3245 days | 3% |
| Regula Hammer | 9/10 | 3521 days | 2% |
| Sue Strebe | 9/10 | 3552 days | 2% |
| Samuel Tohko | 10/10 | 3607 days | 2% |
| Jakub Stastny | 10/10 | 3869 days | 1% |
| Hadar | 9/10 | 3903 days | 1% |
| Ennico | 10/10 | 3911 days | 1% |
| Max Stein | 8/10 | 3918 days | 1% |
| Anouck Roudet | 10/10 | 3920 days | 1% |
| Anne and Steve Bartlett | 8/10 | 3950 days | 1% |
| Sarah Strong | 10/10 | 3951 days | 1% |
| Daniel McAlpine | 10/10 | 3963 days | 1% |
| Kellie | 8/10 | 3963 days | 1% |
| Omri Ifrsh | 10/10 | 4239 days | 0% |
| Trine Ellegaard | 10/10 | 4247 days | 0% |
| Stientje van den Heuvel | 9/10 | 4250 days | 0% |
| Tom Somers | 8/10 | 4250 days | 0% |
| Engelstatter | 9/10 | 4267 days | 0% |
| Renate | 10/10 | 4267 days | 0% |
| Enna Keet | 9/10 | 4276 days | 0% |
| Hanneke P | 8/10 | 4323 days | 0% |
| Frans Derks | 10/10 | 4347 days | 0% |
| Lucie | 10/10 | 4359 days | 0% |
| Manuela and Thomas | 8/10 | 4360 days | 0% |
| Andreas Schacke | 9/10 | 4614 days | 1% |
| Alan Brady | 9/10 | 4626 days | 1% |
| Fritschi | 9/10 | 4631 days | 1% |
| Dieter Mangold | 9/10 | 4641 days | 1% |
| Karin | 9/10 | 4641 days | 1% |
| Rebecca Doehl | 9/10 | 4642 days | 1% |
| Gabriele Wendt | 10/10 | 4643 days | 1% |
| John A Jerome | 10/10 | 4644 days | 1% |
| Christine | 10/10 | 4976 days | 1% |
| Leroy Dimitri | 10/10 | 4977 days | 1% |
| Ian & Gill Johnson | 9/10 | 4979 days | 1% |
| Stefanie | 7/10 | 4980 days | 1% |
| Mel | 10/10 | 4981 days | 1% |
| Jacob | 9/10 | 4982 days | 1% |
| Oppenoorth | 9/10 | 4983 days | 1% |
| Malcolm McLean | 9/10 | 4985 days | 1% |
| Gary Koehler | 10/10 | 4986 days | 1% |
| Natthien Le Gall | 9/10 | 4996 days | 1% |
| Nicolas | 9/10 | 4996 days | 1% |
| Bucher Weruer | 10/10 | 4999 days | 1% |
| Paul Smith | 8/10 | 5001 days | 1% |
| Hartmut Vogt | 10/10 | 5011 days | 1% |
| Teum and Orselien | 9/10 | 5011 days | 1% |
| Andy Martin | 10/10 | 5012 days | 1% |
| Einar | 9/10 | 5348 days | 1% |
| John Mathers | 6/10 | 5369 days | 1% |
| Marsden | 10/10 | 5369 days | 1% |
| Lehmann | 10/10 | 5370 days | 1% |
| J Kempeneers | 8/10 | 5374 days | 1% |
| Elizabeth E | 7/10 | 5404 days | 1% |
| Yvonne German | 10/10 | 5405 days | 1% |
| kay and colin | 9/10 | 5419 days | 1% |
| koellner | 9/10 | 5448 days | 1% |
| Andrea and Craig Swinson | 10/10 | 5474 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Curio Bay Penguin Watch does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.