Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 591 days | 100% |
| Mike Fricker | 10/10 | 2630 days | 4% |
| Gregg Wagstaff | 10/10 | 3196 days | 3% |
| Kate and Dom | 10/10 | 3218 days | 3% |
| Sebastian and Johanna | 9/10 | 3221 days | 3% |
| Isabel Zedelius | 9/10 | 3248 days | 3% |
| Danielle | 8/10 | 3257 days | 3% |
| Bernd Giermann | 8/10 | 3259 days | 3% |
| Magdalena | 10/10 | 3284 days | 3% |
| Laia Pujol | 10/10 | 3289 days | 3% |
| Kayla | 7/10 | 3303 days | 2% |
| Lene Nilsson | 10/10 | 3305 days | 3% |
| Evelyn Rloeh | 9/10 | 3311 days | 2% |
| Luke | 8/10 | 3311 days | 2% |
| Gio Zy | 9/10 | 3314 days | 2% |
| Brigitte Schneider | 10/10 | 3329 days | 2% |
| Gordon Todan | 10/10 | 3336 days | 2% |
| Gerrit Misterek | 9/10 | 3336 days | 2% |
| Vanuxem | 8/10 | 3544 days | 2% |
| Katharina Miehling | 9/10 | 3547 days | 2% |
| Ana Coulee | 7/10 | 3548 days | 2% |
| Cecile Santiaux | 7/10 | 3548 days | 2% |
| Tom Teuber | 7/10 | 3557 days | 2% |
| Anika Danits | 9/10 | 3557 days | 2% |
| Valerie Bernardini | 7/10 | 3563 days | 2% |
| Heidi et Mat | 8/10 | 3563 days | 2% |
| Aparna Gula | 10/10 | 3563 days | 2% |
| Aaron McCartie | 10/10 | 3563 days | 2% |
| Masamichi Takezawa | 10/10 | 3565 days | 2% |
| Yuko Mizuno | 10/10 | 3565 days | 2% |
| Benedikt Hang | 5/10 | 3567 days | 1% |
| Brad Dobsky | 7/10 | 3568 days | 2% |
| Thea Nicholas | 7/10 | 3573 days | 2% |
| Calum Penn | 10/10 | 3574 days | 2% |
| Jessica Mackie | 7/10 | 3576 days | 2% |
| John and Jan | 9/10 | 3576 days | 2% |
| Lizzie Sitton | 8/10 | 3602 days | 2% |
| David Sitton | 9/10 | 3602 days | 2% |
| Grace and Maria | 6/10 | 3605 days | 2% |
| Maria Brauherr | 8/10 | 3606 days | 2% |
| Anaelle Morand | 7/10 | 3611 days | 2% |
| Jitka and Matej | 9/10 | 3647 days | 2% |
| Guilaine Durieux | 10/10 | 3649 days | 2% |
| Brita Topp | 10/10 | 4274 days | 0% |
| Stefan Glock | 9/10 | 4288 days | 0% |
| Adam | 9/10 | 4297 days | 0% |
| Elena Wilkins | 10/10 | 4302 days | 0% |
| Johannes Grellmann | 10/10 | 4302 days | 0% |
| Sophia | 10/10 | 4318 days | 0% |
| Jakob | 9/10 | 4318 days | 0% |
| Bernhard Fulterer | 8/10 | 4321 days | 0% |
| Eugen Lehner | 8/10 | 4324 days | 0% |
| Max Stein | 8/10 | 4324 days | 0% |
| Nigel | 10/10 | 4340 days | 0% |
| Soizic | 10/10 | 4656 days | 1% |
| Glenn Surzur | 9/10 | 4666 days | 1% |
| Kathy Arthurs | 8/10 | 4670 days | 1% |
| Paul Liecke | 6/10 | 4672 days | 1% |
| Florent Corino | 8/10 | 4674 days | 1% |
| Amiot Cyriane | 10/10 | 4674 days | 1% |
| Mary Neustroski | 10/10 | 4684 days | 1% |
| Michael Kretzschmar | 9/10 | 4746 days | 1% |
| Dirk | 8/10 | 4758 days | 1% |
| maelstrom | 9/10 | 5004 days | 1% |
| Markus Frei | 10/10 | 5021 days | 1% |
| Lorna Williams | 8/10 | 5030 days | 1% |
| Brian Livesey | 9/10 | 5040 days | 1% |
| Ian Bailey | 8/10 | 5044 days | 1% |
| Jeroen Bartos | 9/10 | 5048 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5050 days | 1% |
| Kim Thorsted | 8/10 | 5058 days | 1% |
| Andreas Kristiansen | 8/10 | 5058 days | 1% |
| Louis Smit | 8/10 | 5059 days | 1% |
| Rachel_Flowers | 6/10 | 5126 days | 1% |
| Paul | 7/10 | 5133 days | 1% |
| Alibeare | 10/10 | 5187 days | 1% |
| Powerfamily | 7/10 | 5279 days | 1% |
| Eric Grant | 9/10 | 5375 days | 1% |
| Koen Vanlede | 10/10 | 5387 days | 1% |
| Kate Morgan | 7/10 | 5389 days | 1% |
| Victoria Boolsen | 10/10 | 5393 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5397 days | 1% |
| Mike and Diane Baker | 9/10 | 5402 days | 1% |
| John | 7/10 | 5413 days | 1% |
| Andy | 8/10 | 5416 days | 1% |
| Ross Hughes | 7/10 | 5420 days | 1% |
| Petersen | 10/10 | 5422 days | 1% |
| Tanner | 10/10 | 5424 days | 1% |
| Adam Gerrard | 8/10 | 5696 days | 1% |
| wilsoneng | 10/10 | 5735 days | 1% |
| Jan Lynch | 10/10 | 5753 days | 1% |
| Michael | 10/10 | 5776 days | 1% |
| Ferth | 9/10 | 5780 days | 1% |
| Christen Hans | 10/10 | 5780 days | 1% |
| Paul Ritchie | 9/10 | 5789 days | 1% |
| frederike | 8/10 | 5841 days | 1% |
| nadinef | 9/10 | 5848 days | 1% |
| PeterK1 | 9/10 | 6084 days | 1% |
| Sofie | 7/10 | 6095 days | 1% |
| Hans | 9/10 | 6117 days | 1% |
| BrunoG | 10/10 | 6118 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.