Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Te Waikoropupu Springs

Valid Reviews

101 Valid Reviews

The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 101 valid reviews:

Rating Count Percentage
10/10 34
34%
9/10 27
27%
8/10 21
21%
7/10 15
15%
6/10 3
3%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

87.03% Average

The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

93 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 93 face-to-face reviews:

Rating Count Percentage
10/10 30
32%
9/10 26
28%
8/10 21
23%
7/10 13
14%
6/10 2
2%
5/10 1
1%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

87.10% Average

The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

92.28%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Mike Fricker 10/10 281 days 100%
Mike Fricker 10/10 2320 days 4%
Gregg Wagstaff 10/10 2886 days 3%
Kate and Dom 10/10 2908 days 3%
Sebastian and Johanna 9/10 2911 days 3%
Isabel Zedelius 9/10 2938 days 3%
Danielle 8/10 2947 days 3%
Bernd Giermann 8/10 2949 days 3%
Magdalena 10/10 2974 days 3%
Laia Pujol 10/10 2979 days 3%
Kayla 7/10 2993 days 3%
Lene Nilsson 10/10 2995 days 3%
Evelyn Rloeh 9/10 3001 days 3%
Luke 8/10 3001 days 3%
Gio Zy 9/10 3004 days 3%
Brigitte Schneider 10/10 3019 days 3%
Gordon Todan 10/10 3026 days 3%
Gerrit Misterek 9/10 3026 days 3%
Vanuxem 8/10 3234 days 2%
Katharina Miehling 9/10 3237 days 2%
Ana Coulee 7/10 3238 days 2%
Cecile Santiaux 7/10 3238 days 2%
Tom Teuber 7/10 3247 days 2%
Anika Danits 9/10 3247 days 2%
Valerie Bernardini 7/10 3253 days 2%
Heidi et Mat 8/10 3253 days 2%
Aparna Gula 10/10 3253 days 2%
Aaron McCartie 10/10 3253 days 2%
Masamichi Takezawa 10/10 3255 days 2%
Yuko Mizuno 10/10 3255 days 2%
Benedikt Hang 5/10 3257 days 2%
Brad Dobsky 7/10 3258 days 2%
Thea Nicholas 7/10 3263 days 2%
Calum Penn 10/10 3264 days 2%
Jessica Mackie 7/10 3266 days 2%
John and Jan 9/10 3266 days 2%
Lizzie Sitton 8/10 3292 days 2%
David Sitton 9/10 3292 days 2%
Grace and Maria 6/10 3295 days 2%
Maria Brauherr 8/10 3296 days 2%
Anaelle Morand 7/10 3301 days 2%
Jitka and Matej 9/10 3337 days 2%
Guilaine Durieux 10/10 3339 days 2%
Brita Topp 10/10 3964 days 1%
Stefan Glock 9/10 3978 days 1%
Adam 9/10 3987 days 1%
Elena Wilkins 10/10 3992 days 1%
Johannes Grellmann 10/10 3992 days 1%
Sophia 10/10 4008 days 1%
Jakob 9/10 4008 days 1%
Bernhard Fulterer 8/10 4011 days 1%
Eugen Lehner 8/10 4014 days 1%
Max Stein 8/10 4014 days 1%
Nigel 10/10 4030 days 1%
Soizic 10/10 4346 days 0%
Glenn Surzur 9/10 4356 days 0%
Kathy Arthurs 8/10 4360 days 0%
Paul Liecke 6/10 4362 days 0%
Florent Corino 8/10 4364 days 0%
Amiot Cyriane 10/10 4364 days 0%
Mary Neustroski 10/10 4374 days 0%
Michael Kretzschmar 9/10 4436 days 1%
Dirk 8/10 4448 days 1%
maelstrom 9/10 4694 days 1%
Markus Frei 10/10 4711 days 1%
Lorna Williams 8/10 4720 days 1%
Brian Livesey 9/10 4730 days 1%
Ian Bailey 8/10 4734 days 1%
Jeroen Bartos 9/10 4738 days 1%
Michael & Rosemary Smith 9/10 4740 days 1%
Kim Thorsted 8/10 4748 days 1%
Andreas Kristiansen 8/10 4748 days 1%
Louis Smit 8/10 4749 days 1%
Rachel_Flowers 6/10 4816 days 1%
Paul 7/10 4823 days 1%
Alibeare 10/10 4877 days 1%
Powerfamily 7/10 4969 days 1%
Eric Grant 9/10 5065 days 1%
Koen Vanlede 10/10 5077 days 1%
Kate Morgan 7/10 5079 days 1%
Victoria Boolsen 10/10 5083 days 1%
Edgar & Marilyn Berry 9/10 5087 days 1%
Mike and Diane Baker 9/10 5092 days 1%
John 7/10 5103 days 1%
Andy 8/10 5106 days 1%
Ross Hughes 7/10 5110 days 1%
Petersen 10/10 5112 days 1%
Tanner 10/10 5114 days 1%
Adam Gerrard 8/10 5386 days 1%
wilsoneng 10/10 5425 days 1%
Jan Lynch 10/10 5443 days 1%
Michael 10/10 5466 days 1%
Ferth 9/10 5470 days 1%
Christen Hans 10/10 5470 days 1%
Paul Ritchie 9/10 5479 days 1%
frederike 8/10 5531 days 1%
nadinef 9/10 5538 days 1%
PeterK1 9/10 5774 days 1%
Sofie 7/10 5785 days 1%
Hans 9/10 5807 days 1%
BrunoG 10/10 5808 days 1%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

0.72% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

93%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.