Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 230 days | 100% |
| Mike Fricker | 10/10 | 2269 days | 4% |
| Gregg Wagstaff | 10/10 | 2835 days | 3% |
| Kate and Dom | 10/10 | 2857 days | 3% |
| Sebastian and Johanna | 9/10 | 2860 days | 3% |
| Isabel Zedelius | 9/10 | 2887 days | 3% |
| Danielle | 8/10 | 2896 days | 3% |
| Bernd Giermann | 8/10 | 2898 days | 3% |
| Magdalena | 10/10 | 2923 days | 3% |
| Laia Pujol | 10/10 | 2928 days | 3% |
| Kayla | 7/10 | 2942 days | 3% |
| Lene Nilsson | 10/10 | 2944 days | 3% |
| Evelyn Rloeh | 9/10 | 2950 days | 3% |
| Luke | 8/10 | 2950 days | 3% |
| Gio Zy | 9/10 | 2953 days | 3% |
| Brigitte Schneider | 10/10 | 2968 days | 3% |
| Gordon Todan | 10/10 | 2975 days | 3% |
| Gerrit Misterek | 9/10 | 2975 days | 3% |
| Vanuxem | 8/10 | 3183 days | 2% |
| Katharina Miehling | 9/10 | 3186 days | 2% |
| Ana Coulee | 7/10 | 3187 days | 2% |
| Cecile Santiaux | 7/10 | 3187 days | 2% |
| Tom Teuber | 7/10 | 3196 days | 2% |
| Anika Danits | 9/10 | 3196 days | 2% |
| Valerie Bernardini | 7/10 | 3202 days | 2% |
| Heidi et Mat | 8/10 | 3202 days | 2% |
| Aparna Gula | 10/10 | 3202 days | 2% |
| Aaron McCartie | 10/10 | 3202 days | 2% |
| Masamichi Takezawa | 10/10 | 3204 days | 2% |
| Yuko Mizuno | 10/10 | 3204 days | 2% |
| Benedikt Hang | 5/10 | 3206 days | 2% |
| Brad Dobsky | 7/10 | 3207 days | 2% |
| Thea Nicholas | 7/10 | 3212 days | 2% |
| Calum Penn | 10/10 | 3213 days | 2% |
| Jessica Mackie | 7/10 | 3215 days | 2% |
| John and Jan | 9/10 | 3215 days | 2% |
| Lizzie Sitton | 8/10 | 3241 days | 2% |
| David Sitton | 9/10 | 3241 days | 2% |
| Grace and Maria | 6/10 | 3244 days | 2% |
| Maria Brauherr | 8/10 | 3245 days | 2% |
| Anaelle Morand | 7/10 | 3250 days | 2% |
| Jitka and Matej | 9/10 | 3286 days | 2% |
| Guilaine Durieux | 10/10 | 3288 days | 2% |
| Brita Topp | 10/10 | 3913 days | 1% |
| Stefan Glock | 9/10 | 3927 days | 1% |
| Adam | 9/10 | 3936 days | 1% |
| Elena Wilkins | 10/10 | 3941 days | 1% |
| Johannes Grellmann | 10/10 | 3941 days | 1% |
| Sophia | 10/10 | 3957 days | 1% |
| Jakob | 9/10 | 3957 days | 1% |
| Bernhard Fulterer | 8/10 | 3960 days | 1% |
| Eugen Lehner | 8/10 | 3963 days | 1% |
| Max Stein | 8/10 | 3963 days | 1% |
| Nigel | 10/10 | 3979 days | 1% |
| Soizic | 10/10 | 4295 days | 0% |
| Glenn Surzur | 9/10 | 4305 days | 0% |
| Kathy Arthurs | 8/10 | 4309 days | 0% |
| Paul Liecke | 6/10 | 4311 days | 0% |
| Florent Corino | 8/10 | 4313 days | 0% |
| Amiot Cyriane | 10/10 | 4313 days | 0% |
| Mary Neustroski | 10/10 | 4323 days | 0% |
| Michael Kretzschmar | 9/10 | 4385 days | 1% |
| Dirk | 8/10 | 4397 days | 1% |
| maelstrom | 9/10 | 4643 days | 1% |
| Markus Frei | 10/10 | 4660 days | 1% |
| Lorna Williams | 8/10 | 4669 days | 1% |
| Brian Livesey | 9/10 | 4679 days | 1% |
| Ian Bailey | 8/10 | 4683 days | 1% |
| Jeroen Bartos | 9/10 | 4687 days | 1% |
| Michael & Rosemary Smith | 9/10 | 4689 days | 1% |
| Kim Thorsted | 8/10 | 4697 days | 1% |
| Andreas Kristiansen | 8/10 | 4697 days | 1% |
| Louis Smit | 8/10 | 4698 days | 1% |
| Rachel_Flowers | 6/10 | 4765 days | 1% |
| Paul | 7/10 | 4772 days | 1% |
| Alibeare | 10/10 | 4826 days | 1% |
| Powerfamily | 7/10 | 4918 days | 1% |
| Eric Grant | 9/10 | 5014 days | 1% |
| Koen Vanlede | 10/10 | 5026 days | 1% |
| Kate Morgan | 7/10 | 5028 days | 1% |
| Victoria Boolsen | 10/10 | 5032 days | 1% |
| Edgar & Marilyn Berry | 9/10 | 5036 days | 1% |
| Mike and Diane Baker | 9/10 | 5041 days | 1% |
| John | 7/10 | 5052 days | 1% |
| Andy | 8/10 | 5055 days | 1% |
| Ross Hughes | 7/10 | 5059 days | 1% |
| Petersen | 10/10 | 5061 days | 1% |
| Tanner | 10/10 | 5063 days | 1% |
| Adam Gerrard | 8/10 | 5335 days | 1% |
| wilsoneng | 10/10 | 5374 days | 1% |
| Jan Lynch | 10/10 | 5392 days | 1% |
| Michael | 10/10 | 5415 days | 1% |
| Ferth | 9/10 | 5419 days | 1% |
| Christen Hans | 10/10 | 5419 days | 1% |
| Paul Ritchie | 9/10 | 5428 days | 1% |
| frederike | 8/10 | 5480 days | 1% |
| nadinef | 9/10 | 5487 days | 1% |
| PeterK1 | 9/10 | 5723 days | 1% |
| Sofie | 7/10 | 5734 days | 1% |
| Hans | 9/10 | 5756 days | 1% |
| BrunoG | 10/10 | 5757 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.