Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Te Waikoropupu Springs.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Te Waikoropupu Springs
Valid Reviews
101 Valid Reviews
The Te Waikoropupu Springs experience has a total of 102 reviews. There are 101 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 27 |
|
27% |
| 8/10 | 21 |
|
21% |
| 7/10 | 15 |
|
15% |
| 6/10 | 3 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.03% Average
The raw data average (mean) for all the Te Waikoropupu Springs valid reviews is 87.03% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 26 |
|
28% |
| 8/10 | 21 |
|
23% |
| 7/10 | 13 |
|
14% |
| 6/10 | 2 |
|
2% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.10% Average
The raw data average (mean) for all the Te Waikoropupu Springs face-to-face reviews is 87.10% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.22%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 10/10 | 355 days | 100% |
| Mike Fricker | 10/10 | 2394 days | 4% |
| Gregg Wagstaff | 10/10 | 2960 days | 2% |
| Kate and Dom | 10/10 | 2982 days | 2% |
| Sebastian and Johanna | 9/10 | 2985 days | 2% |
| Isabel Zedelius | 9/10 | 3012 days | 2% |
| Danielle | 8/10 | 3021 days | 2% |
| Bernd Giermann | 8/10 | 3023 days | 2% |
| Magdalena | 10/10 | 3048 days | 2% |
| Laia Pujol | 10/10 | 3053 days | 2% |
| Kayla | 7/10 | 3067 days | 2% |
| Lene Nilsson | 10/10 | 3069 days | 2% |
| Evelyn Rloeh | 9/10 | 3075 days | 2% |
| Luke | 8/10 | 3075 days | 2% |
| Gio Zy | 9/10 | 3078 days | 2% |
| Brigitte Schneider | 10/10 | 3093 days | 2% |
| Gordon Todan | 10/10 | 3100 days | 2% |
| Gerrit Misterek | 9/10 | 3100 days | 2% |
| Vanuxem | 8/10 | 3308 days | 2% |
| Katharina Miehling | 9/10 | 3311 days | 2% |
| Ana Coulee | 7/10 | 3312 days | 2% |
| Cecile Santiaux | 7/10 | 3312 days | 2% |
| Tom Teuber | 7/10 | 3321 days | 2% |
| Anika Danits | 9/10 | 3321 days | 2% |
| Valerie Bernardini | 7/10 | 3327 days | 1% |
| Heidi et Mat | 8/10 | 3327 days | 2% |
| Aparna Gula | 10/10 | 3327 days | 2% |
| Aaron McCartie | 10/10 | 3327 days | 2% |
| Masamichi Takezawa | 10/10 | 3329 days | 2% |
| Yuko Mizuno | 10/10 | 3329 days | 2% |
| Benedikt Hang | 5/10 | 3331 days | 1% |
| Brad Dobsky | 7/10 | 3332 days | 1% |
| Thea Nicholas | 7/10 | 3337 days | 1% |
| Calum Penn | 10/10 | 3338 days | 2% |
| Jessica Mackie | 7/10 | 3340 days | 1% |
| John and Jan | 9/10 | 3340 days | 2% |
| Lizzie Sitton | 8/10 | 3366 days | 2% |
| David Sitton | 9/10 | 3366 days | 2% |
| Grace and Maria | 6/10 | 3369 days | 1% |
| Maria Brauherr | 8/10 | 3370 days | 2% |
| Anaelle Morand | 7/10 | 3375 days | 1% |
| Jitka and Matej | 9/10 | 3411 days | 1% |
| Guilaine Durieux | 10/10 | 3413 days | 1% |
| Brita Topp | 10/10 | 4038 days | 0% |
| Stefan Glock | 9/10 | 4052 days | 0% |
| Adam | 9/10 | 4061 days | 0% |
| Elena Wilkins | 10/10 | 4066 days | 0% |
| Johannes Grellmann | 10/10 | 4066 days | 0% |
| Sophia | 10/10 | 4082 days | 0% |
| Jakob | 9/10 | 4082 days | 0% |
| Bernhard Fulterer | 8/10 | 4085 days | 0% |
| Eugen Lehner | 8/10 | 4088 days | 0% |
| Max Stein | 8/10 | 4088 days | 0% |
| Nigel | 10/10 | 4104 days | 0% |
| Soizic | 10/10 | 4420 days | 0% |
| Glenn Surzur | 9/10 | 4430 days | 0% |
| Kathy Arthurs | 8/10 | 4434 days | 0% |
| Paul Liecke | 6/10 | 4436 days | 0% |
| Florent Corino | 8/10 | 4438 days | 0% |
| Amiot Cyriane | 10/10 | 4438 days | 0% |
| Mary Neustroski | 10/10 | 4448 days | 0% |
| Michael Kretzschmar | 9/10 | 4510 days | 0% |
| Dirk | 8/10 | 4522 days | 0% |
| maelstrom | 9/10 | 4768 days | 0% |
| Markus Frei | 10/10 | 4785 days | 0% |
| Lorna Williams | 8/10 | 4794 days | 0% |
| Brian Livesey | 9/10 | 4804 days | 0% |
| Ian Bailey | 8/10 | 4808 days | 0% |
| Jeroen Bartos | 9/10 | 4812 days | 0% |
| Michael & Rosemary Smith | 9/10 | 4814 days | 0% |
| Kim Thorsted | 8/10 | 4822 days | 0% |
| Andreas Kristiansen | 8/10 | 4822 days | 0% |
| Louis Smit | 8/10 | 4823 days | 0% |
| Rachel_Flowers | 6/10 | 4890 days | 0% |
| Paul | 7/10 | 4897 days | 0% |
| Alibeare | 10/10 | 4951 days | 0% |
| Powerfamily | 7/10 | 5043 days | 0% |
| Eric Grant | 9/10 | 5139 days | 0% |
| Koen Vanlede | 10/10 | 5151 days | 0% |
| Kate Morgan | 7/10 | 5153 days | 0% |
| Victoria Boolsen | 10/10 | 5157 days | 0% |
| Edgar & Marilyn Berry | 9/10 | 5161 days | 0% |
| Mike and Diane Baker | 9/10 | 5166 days | 0% |
| John | 7/10 | 5177 days | 0% |
| Andy | 8/10 | 5180 days | 0% |
| Ross Hughes | 7/10 | 5184 days | 0% |
| Petersen | 10/10 | 5186 days | 0% |
| Tanner | 10/10 | 5188 days | 0% |
| Adam Gerrard | 8/10 | 5460 days | 0% |
| wilsoneng | 10/10 | 5499 days | 0% |
| Jan Lynch | 10/10 | 5517 days | 0% |
| Michael | 10/10 | 5540 days | 0% |
| Ferth | 9/10 | 5544 days | 0% |
| Christen Hans | 10/10 | 5544 days | 0% |
| Paul Ritchie | 9/10 | 5553 days | 0% |
| frederike | 8/10 | 5605 days | 0% |
| nadinef | 9/10 | 5612 days | 0% |
| PeterK1 | 9/10 | 5848 days | 0% |
| Sofie | 7/10 | 5859 days | 0% |
| Hans | 9/10 | 5881 days | 0% |
| BrunoG | 10/10 | 5882 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Te Waikoropupu Springs does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.