Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Curio Bay Dolphin Watch.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Curio Bay Dolphin Watch
Valid Reviews
53 Valid Reviews
The Curio Bay Dolphin Watch experience has a total of 53 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 53 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
58% |
| 9/10 | 17 |
|
32% |
| 8/10 | 3 |
|
6% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
2% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
93.58% Average
The raw data average (mean) for all the Curio Bay Dolphin Watch valid reviews is 93.58% and is based on 53 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
47 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 53 valid reviews, the experience has 47 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 47 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
60% |
| 9/10 | 15 |
|
32% |
| 8/10 | 3 |
|
6% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
94.47% Average
The raw data average (mean) for all the Curio Bay Dolphin Watch face-to-face reviews is 94.47% and is based on 47 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Justin White | 4/10 | 1542 days | 100% |
| Rebecka | 9/10 | 1785 days | 80% |
| S Weslake | 10/10 | 2456 days | 60% |
| Rikke Hessellund, Denmark | 9/10 | 2487 days | 58% |
| Marcal Serrallonga | 10/10 | 2941 days | 44% |
| Matthias Hottex | 10/10 | 3196 days | 36% |
| Jan Sojka | 8/10 | 3196 days | 35% |
| Leon Schotter | 9/10 | 3218 days | 35% |
| Rahel Baufeld | 10/10 | 3225 days | 35% |
| Lena Wesselink | 10/10 | 3237 days | 35% |
| Till | 9/10 | 3270 days | 33% |
| Roman and Liz | 5/10 | 3295 days | 25% |
| Ronja and Lena | 10/10 | 3300 days | 33% |
| Tobias Becker | 10/10 | 3625 days | 23% |
| Katarina | 10/10 | 3919 days | 13% |
| Charlotte | 10/10 | 3919 days | 13% |
| Vuillermet | 10/10 | 3919 days | 13% |
| Maria-Julia Frilaj | 10/10 | 3925 days | 13% |
| Ann Wilson | 10/10 | 3934 days | 13% |
| Kathrin Deichmann | 9/10 | 3953 days | 12% |
| Natalie Boehm | 10/10 | 3976 days | 11% |
| Evyatar Karni | 10/10 | 4010 days | 10% |
| Gal Bero | 10/10 | 4010 days | 10% |
| Elly Zimmer | 10/10 | 4014 days | 10% |
| Omri Ifrsh | 10/10 | 4288 days | 1% |
| Michal Sturma | 10/10 | 4299 days | 1% |
| Katey Justice | 10/10 | 4308 days | 1% |
| Tanja Schlagermann | 10/10 | 4315 days | 1% |
| Alexander Mukasa | 10/10 | 4315 days | 1% |
| Arno Leleu | 10/10 | 4322 days | 0% |
| Fabian and Teresa | 9/10 | 4334 days | 0% |
| D Pieter | 9/10 | 4401 days | 15% |
| Hans Duerst | 9/10 | 4684 days | 15% |
| Marcel & Kim Meichtry | 9/10 | 4684 days | 15% |
| Dieter Mangold | 9/10 | 4690 days | 15% |
| Francis Corrigan | 9/10 | 4708 days | 15% |
| Monika & Roger | 9/10 | 4720 days | 15% |
| Jory Singer | 10/10 | 4784 days | 15% |
| Christine | 10/10 | 5025 days | 15% |
| Oppenoorth | 9/10 | 5032 days | 15% |
| Mark Walker | 10/10 | 5032 days | 15% |
| Malcolm McLean | 9/10 | 5034 days | 15% |
| Stefan Mudl | 10/10 | 5034 days | 15% |
| Tony & Marina Greenaway | 8/10 | 5037 days | 14% |
| Jol Balder | 9/10 | 5060 days | 15% |
| Judith K. | 10/10 | 5062 days | 15% |
| Victoria Slater | 10/10 | 5383 days | 15% |
| Birgit Farwig | 10/10 | 5390 days | 15% |
| Lukas Blaauw | 8/10 | 5396 days | 14% |
| Inbar Yizhar Barnea | 10/10 | 5397 days | 15% |
| Thirza & Roeland | 9/10 | 5416 days | 15% |
| MiepS | 9/10 | 5731 days | 15% |
| johnst | 10/10 | 5743 days | 15% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Curio Bay Dolphin Watch does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.15% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.