G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Gentle Annie.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Gentle Annie
Valid Reviews
104 Valid Reviews
The Gentle Annie experience has a total of 109 reviews. There are 104 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 104 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
83% |
| 9/10 | 11 |
|
11% |
| 8/10 | 4 |
|
4% |
| 7/10 | 2 |
|
2% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.92% Average
The raw data average (mean) for all the Gentle Annie valid reviews is 96.92% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 104 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
75% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 1 |
|
25% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.50% Average
The raw data average (mean) for all the Gentle Annie face-to-face reviews is 92.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Bekbeka | 10/10 | 40 days | 100% |
| EUNJI | 10/10 | 132 days | 99% |
| Sandy | 10/10 | 193 days | 98% |
| Anonymous | 9/10 | 374 days | 91% |
| Shaun | 10/10 | 374 days | 92% |
| Gas | 10/10 | 405 days | 91% |
| Ruby. | 10/10 | 436 days | 89% |
| Lesley Langelaan | 10/10 | 436 days | 89% |
| Dee | 10/10 | 466 days | 88% |
| Vagabond | 10/10 | 558 days | 82% |
| Adam w | 10/10 | 589 days | 80% |
| Suzanne & Andy Bishop | 10/10 | 711 days | 71% |
| Jennifer Sergeant | 7/10 | 740 days | 64% |
| mari22 | 10/10 | 771 days | 66% |
| Ella | 10/10 | 771 days | 66% |
| chasingthesun141 | 10/10 | 832 days | 61% |
| Christine | 10/10 | 863 days | 58% |
| Christoph Soukup | 10/10 | 893 days | 55% |
| Jojude | 10/10 | 893 days | 55% |
| Vanessa | 10/10 | 924 days | 51% |
| Soph | 10/10 | 924 days | 51% |
| Nz.exploring | 10/10 | 985 days | 45% |
| Paul & Nic | 10/10 | 985 days | 45% |
| Steve Bl | 8/10 | 985 days | 44% |
| Luane | 10/10 | 985 days | 45% |
| Max | 9/10 | 1016 days | 42% |
| Barry and Pauline Kingston | 10/10 | 1016 days | 42% |
| Karen Tegroen | 10/10 | 1077 days | 37% |
| Sharon | 9/10 | 1105 days | 34% |
| Jodi Scrivens | 9/10 | 1105 days | 34% |
| Kyle | 10/10 | 1136 days | 32% |
| Haylee Rodmell | 10/10 | 1136 days | 32% |
| Kerryhpearson@gmail.com | 10/10 | 1136 days | 32% |
| Lisa | 10/10 | 1136 days | 32% |
| Jan | 10/10 | 1136 days | 32% |
| Helena Falk | 8/10 | 1136 days | 31% |
| Carolyn | 10/10 | 1136 days | 32% |
| Sarah S | 10/10 | 1136 days | 32% |
| Antoinette Christchurch NZ | 10/10 | 1136 days | 32% |
| Steffan | 10/10 | 1136 days | 32% |
| Carine | 10/10 | 1136 days | 32% |
| Jo | 9/10 | 1136 days | 32% |
| Mai van Mulligen - NZ | 10/10 | 1136 days | 32% |
| Selina Walker | 10/10 | 1136 days | 32% |
| Katie | 10/10 | 1136 days | 32% |
| Nyree | 10/10 | 1136 days | 32% |
| CJ | 10/10 | 1167 days | 30% |
| Ray Bovey | 8/10 | 1167 days | 29% |
| Julia | 9/10 | 1197 days | 27% |
| Kirsten | 10/10 | 1228 days | 25% |
| Karen | 10/10 | 1228 days | 25% |
| Christine Molenaar | 10/10 | 1320 days | 20% |
| AMR | 10/10 | 1501 days | 11% |
| Dianne | 10/10 | 1685 days | 6% |
| Kane Marshall | 10/10 | 1835 days | 5% |
| LeeAnn | 10/10 | 1835 days | 5% |
| Richie Miller | 10/10 | 1897 days | 5% |
| Boardwalk Blss | 10/10 | 1988 days | 5% |
| Mark | 10/10 | 2232 days | 4% |
| Kathy | 10/10 | 2324 days | 4% |
| Sharron | 10/10 | 2324 days | 4% |
| Nick | 10/10 | 2324 days | 4% |
| Craig/ Sarah | 10/10 | 2324 days | 4% |
| River | 10/10 | 2416 days | 4% |
| Natazha Bernie | 10/10 | 2416 days | 4% |
| Beth | 10/10 | 2566 days | 4% |
| Wayne n Leanne Johnson | 10/10 | 2628 days | 3% |
| Caroline | 10/10 | 2628 days | 3% |
| Jen | 10/10 | 2628 days | 3% |
| Grizzly Girl | 10/10 | 2689 days | 3% |
| Kim | 10/10 | 2750 days | 3% |
| Helen Moxon | 10/10 | 2811 days | 3% |
| Jakub Horner | 10/10 | 2897 days | 3% |
| Michael Stützle | 10/10 | 2903 days | 3% |
| Nigel & Annie Dale | 10/10 | 2930 days | 3% |
| Leo Forster | 10/10 | 2931 days | 3% |
| Violet | 10/10 | 2961 days | 3% |
| Beth Bovey | 10/10 | 2964 days | 3% |
| Lilith Prins | 10/10 | 2990 days | 3% |
| Joanna du Toit | 9/10 | 2992 days | 3% |
| Fifi and Jay | 10/10 | 3181 days | 2% |
| Taya Wiebe | 10/10 | 3228 days | 2% |
| Freddy Gates | 10/10 | 3244 days | 2% |
| Rob & Colleen Elwood | 9/10 | 3357 days | 2% |
| Margo Wiltens | 8/10 | 3425 days | 2% |
| Jennifer Ellis | 10/10 | 3551 days | 2% |
| Angela Mallard | 10/10 | 3647 days | 1% |
| Lisa Conradie | 9/10 | 3662 days | 1% |
| Liam Clarke | 10/10 | 3677 days | 1% |
| Roger Montenegro | 10/10 | 3721 days | 1% |
| Tessa Smith | 10/10 | 3742 days | 1% |
| Mareike Bach | 10/10 | 3742 days | 1% |
| Forrest Bilek | 10/10 | 3771 days | 1% |
| Megan | 3/10 | 3814 days | 1% |
| Squiesel | 10/10 | 4002 days | 1% |
| Kris Marinomunn | 9/10 | 4010 days | 1% |
| kim | 10/10 | 4179 days | 0% |
| Malcolm & Susan | 10/10 | 4363 days | 0% |
| Bill | 10/10 | 4390 days | 1% |
| Saskia | 10/10 | 4390 days | 1% |
| annie johnson | 10/10 | 4729 days | 1% |
| Karine Scheers | 7/10 | 4730 days | 1% |
| Graeme | 9/10 | 5123 days | 1% |
| Huber | 10/10 | 5847 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Gentle Annie experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.79% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Gentle Annie experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Gentle Annie experience has been adjusted for 38 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 35 | -0.73% |
| 36 | -0.75% |
| 37 | -0.77% |
| 38 | -0.79% |
| 39 | -0.81% |
| 40 | -0.83% |
| 41 | -0.85% |
| … | … |
Balancing Adjustment
0.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.