G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Gentle Annie.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Gentle Annie
Valid Reviews
94 Valid Reviews
The Gentle Annie experience has a total of 97 reviews. There are 94 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 94 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 77 |
|
82% |
| 9/10 | 10 |
|
11% |
| 8/10 | 4 |
|
4% |
| 7/10 | 2 |
|
2% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.70% Average
The raw data average (mean) for all the Gentle Annie valid reviews is 96.70% and is based on 94 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 94 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
75% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 1 |
|
25% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.50% Average
The raw data average (mean) for all the Gentle Annie face-to-face reviews is 92.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Adam w | 10/10 | 75 days | 100% |
| Suzanne & Andy Bishop | 10/10 | 197 days | 98% |
| Jennifer Sergeant | 7/10 | 226 days | 91% |
| mari22 | 10/10 | 257 days | 97% |
| Ella | 10/10 | 257 days | 97% |
| chasingthesun141 | 10/10 | 318 days | 95% |
| Christine | 10/10 | 349 days | 93% |
| Christoph Soukup | 10/10 | 379 days | 92% |
| Jojude | 10/10 | 379 days | 92% |
| Vanessa | 10/10 | 410 days | 91% |
| Soph | 10/10 | 410 days | 91% |
| Nz.exploring | 10/10 | 471 days | 88% |
| Paul & Nic | 10/10 | 471 days | 88% |
| Steve Bl | 8/10 | 471 days | 86% |
| Luane | 10/10 | 471 days | 88% |
| Max | 9/10 | 502 days | 85% |
| Barry and Pauline Kingston | 10/10 | 502 days | 86% |
| Karen Tegroen | 10/10 | 563 days | 82% |
| Sharon | 9/10 | 591 days | 79% |
| Jodi Scrivens | 9/10 | 591 days | 79% |
| Kyle | 10/10 | 622 days | 78% |
| Haylee Rodmell | 10/10 | 622 days | 78% |
| Kerryhpearson@gmail.com | 10/10 | 622 days | 78% |
| Lisa | 10/10 | 622 days | 78% |
| Jan | 10/10 | 622 days | 78% |
| Helena Falk | 8/10 | 622 days | 77% |
| Carolyn | 10/10 | 622 days | 78% |
| Sarah S | 10/10 | 622 days | 78% |
| Antoinette Christchurch NZ | 10/10 | 622 days | 78% |
| Steffan | 10/10 | 622 days | 78% |
| Carine | 10/10 | 622 days | 78% |
| Jo | 9/10 | 622 days | 77% |
| Mai van Mulligen - NZ | 10/10 | 622 days | 78% |
| Selina Walker | 10/10 | 622 days | 78% |
| Katie | 10/10 | 622 days | 78% |
| Nyree | 10/10 | 622 days | 78% |
| CJ | 10/10 | 653 days | 76% |
| Ray Bovey | 8/10 | 653 days | 74% |
| Julia | 9/10 | 683 days | 73% |
| Kirsten | 10/10 | 714 days | 71% |
| Karen | 10/10 | 714 days | 71% |
| Christine Molenaar | 10/10 | 806 days | 63% |
| AMR | 10/10 | 987 days | 45% |
| Dianne | 10/10 | 1171 days | 29% |
| Kane Marshall | 10/10 | 1321 days | 19% |
| LeeAnn | 10/10 | 1321 days | 19% |
| Richie Miller | 10/10 | 1383 days | 16% |
| Boardwalk Blss | 10/10 | 1474 days | 12% |
| Mark | 10/10 | 1718 days | 5% |
| Kathy | 10/10 | 1810 days | 5% |
| Sharron | 10/10 | 1810 days | 5% |
| Nick | 10/10 | 1810 days | 5% |
| Craig/ Sarah | 10/10 | 1810 days | 5% |
| River | 10/10 | 1902 days | 5% |
| Natazha Bernie | 10/10 | 1902 days | 5% |
| Beth | 10/10 | 2052 days | 4% |
| Wayne n Leanne Johnson | 10/10 | 2114 days | 4% |
| Caroline | 10/10 | 2114 days | 4% |
| Jen | 10/10 | 2114 days | 4% |
| Grizzly Girl | 10/10 | 2175 days | 4% |
| Kim | 10/10 | 2236 days | 4% |
| Helen Moxon | 10/10 | 2297 days | 4% |
| Jakub Horner | 10/10 | 2383 days | 4% |
| Michael Stützle | 10/10 | 2389 days | 4% |
| Nigel & Annie Dale | 10/10 | 2416 days | 4% |
| Leo Forster | 10/10 | 2417 days | 4% |
| Violet | 10/10 | 2447 days | 4% |
| Beth Bovey | 10/10 | 2450 days | 3% |
| Lilith Prins | 10/10 | 2476 days | 3% |
| Joanna du Toit | 9/10 | 2478 days | 3% |
| Fifi and Jay | 10/10 | 2667 days | 3% |
| Taya Wiebe | 10/10 | 2714 days | 3% |
| Freddy Gates | 10/10 | 2730 days | 3% |
| Rob & Colleen Elwood | 9/10 | 2843 days | 3% |
| Margo Wiltens | 8/10 | 2911 days | 3% |
| Jennifer Ellis | 10/10 | 3037 days | 2% |
| Angela Mallard | 10/10 | 3133 days | 2% |
| Lisa Conradie | 9/10 | 3148 days | 2% |
| Liam Clarke | 10/10 | 3163 days | 2% |
| Roger Montenegro | 10/10 | 3207 days | 2% |
| Tessa Smith | 10/10 | 3228 days | 2% |
| Mareike Bach | 10/10 | 3228 days | 2% |
| Forrest Bilek | 10/10 | 3257 days | 2% |
| Megan | 3/10 | 3300 days | 1% |
| Squiesel | 10/10 | 3488 days | 1% |
| Kris Marinomunn | 9/10 | 3496 days | 1% |
| kim | 10/10 | 3665 days | 1% |
| Malcolm & Susan | 10/10 | 3849 days | 1% |
| Bill | 10/10 | 3876 days | 0% |
| Saskia | 10/10 | 3876 days | 0% |
| annie johnson | 10/10 | 4215 days | 0% |
| Karine Scheers | 7/10 | 4216 days | 0% |
| Graeme | 9/10 | 4609 days | 1% |
| Huber | 10/10 | 5333 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Gentle Annie experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.82% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 79 days. However the Gentle Annie experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Gentle Annie experience has been adjusted for 56 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 53 | -0.77% |
| 54 | -0.79% |
| 55 | -0.80% |
| 56 | -0.82% |
| 57 | -0.83% |
| 58 | -0.85% |
| 59 | -0.86% |
| … | … |
Balancing Adjustment
0.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.