Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Gentle Annie.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(46,196,145)" /><path d="m 150 605 Q 206 94 -305 150 Q 206 206 150 -305 Q 94 206 605 150 Q 94 94 150 605 z" fill="rgb(70,136,0)" /><path d="m 150 515 Q 296 4 -215 150 Q 296 296 150 -215 Q 4 296 515 150 Q 4 4 150 515 z" fill="rgb(185,119,255)" /><path d="m 150 176 Q 165 135 124 150 Q 165 165 150 124 Q 135 165 176 150 Q 135 135 150 176 z" fill="rgb(209,59,110)" /></svg>)
Gentle Annie
Valid Reviews
101 Valid Reviews
The Gentle Annie experience has a total of 104 reviews. There are 101 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 101 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 83 |
|
82% |
| 9/10 | 11 |
|
11% |
| 8/10 | 4 |
|
4% |
| 7/10 | 2 |
|
2% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.83% Average
The raw data average (mean) for all the Gentle Annie valid reviews is 96.83% and is based on 101 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 101 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
75% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 1 |
|
25% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.50% Average
The raw data average (mean) for all the Gentle Annie face-to-face reviews is 92.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Anonymous (165544) | 9/10 | 55 days | 99% |
| Shaun | 10/10 | 55 days | 100% |
| Gas | 10/10 | 86 days | 100% |
| Ruby. | 10/10 | 117 days | 99% |
| Lesley Langelaan | 10/10 | 117 days | 99% |
| Dee | 10/10 | 147 days | 99% |
| Vagabond | 10/10 | 239 days | 97% |
| Adam w | 10/10 | 270 days | 96% |
| Suzanne & Andy Bishop | 10/10 | 392 days | 91% |
| Jennifer Sergeant | 7/10 | 421 days | 84% |
| mari22 | 10/10 | 452 days | 88% |
| Ella | 10/10 | 452 days | 88% |
| chasingthesun141 | 10/10 | 513 days | 85% |
| Christine | 10/10 | 544 days | 83% |
| Christoph Soukup | 10/10 | 574 days | 81% |
| Jojude | 10/10 | 574 days | 81% |
| Vanessa | 10/10 | 605 days | 79% |
| Soph | 10/10 | 605 days | 79% |
| Nz.exploring | 10/10 | 666 days | 75% |
| Paul & Nic | 10/10 | 666 days | 75% |
| Steve Bl | 8/10 | 666 days | 73% |
| Luane | 10/10 | 666 days | 75% |
| Max | 9/10 | 697 days | 72% |
| Barry and Pauline Kingston | 10/10 | 697 days | 72% |
| Karen Tegroen | 10/10 | 758 days | 67% |
| Sharon | 9/10 | 786 days | 64% |
| Jodi Scrivens | 9/10 | 786 days | 64% |
| Kyle | 10/10 | 817 days | 62% |
| Haylee Rodmell | 10/10 | 817 days | 62% |
| Kerryhpearson@gmail.com | 10/10 | 817 days | 62% |
| Lisa | 10/10 | 817 days | 62% |
| Jan | 10/10 | 817 days | 62% |
| Helena Falk | 8/10 | 817 days | 61% |
| Carolyn | 10/10 | 817 days | 62% |
| Sarah S | 10/10 | 817 days | 62% |
| Antoinette Christchurch NZ | 10/10 | 817 days | 62% |
| Steffan | 10/10 | 817 days | 62% |
| Carine | 10/10 | 817 days | 62% |
| Jo | 9/10 | 817 days | 61% |
| Mai van Mulligen - NZ | 10/10 | 817 days | 62% |
| Selina Walker | 10/10 | 817 days | 62% |
| Katie | 10/10 | 817 days | 62% |
| Nyree | 10/10 | 817 days | 62% |
| CJ | 10/10 | 848 days | 59% |
| Ray Bovey | 8/10 | 848 days | 58% |
| Julia | 9/10 | 878 days | 55% |
| Kirsten | 10/10 | 909 days | 53% |
| Karen | 10/10 | 909 days | 53% |
| Christine Molenaar | 10/10 | 1001 days | 43% |
| AMR | 10/10 | 1182 days | 28% |
| Dianne | 10/10 | 1366 days | 17% |
| Kane Marshall | 10/10 | 1516 days | 10% |
| LeeAnn | 10/10 | 1516 days | 10% |
| Richie Miller | 10/10 | 1578 days | 8% |
| Boardwalk Blss | 10/10 | 1669 days | 6% |
| Mark | 10/10 | 1913 days | 4% |
| Kathy | 10/10 | 2005 days | 4% |
| Sharron | 10/10 | 2005 days | 4% |
| Nick | 10/10 | 2005 days | 4% |
| Craig/ Sarah | 10/10 | 2005 days | 4% |
| River | 10/10 | 2097 days | 4% |
| Natazha Bernie | 10/10 | 2097 days | 4% |
| Beth | 10/10 | 2247 days | 4% |
| Wayne n Leanne Johnson | 10/10 | 2309 days | 3% |
| Caroline | 10/10 | 2309 days | 3% |
| Jen | 10/10 | 2309 days | 3% |
| Grizzly Girl | 10/10 | 2370 days | 3% |
| Kim | 10/10 | 2431 days | 3% |
| Helen Moxon | 10/10 | 2492 days | 3% |
| Jakub Horner | 10/10 | 2578 days | 3% |
| Michael Stützle | 10/10 | 2584 days | 3% |
| Nigel & Annie Dale | 10/10 | 2611 days | 3% |
| Leo Forster | 10/10 | 2612 days | 3% |
| Violet | 10/10 | 2642 days | 3% |
| Beth Bovey | 10/10 | 2645 days | 3% |
| Lilith Prins | 10/10 | 2671 days | 3% |
| Joanna du Toit | 9/10 | 2673 days | 3% |
| Fifi and Jay | 10/10 | 2862 days | 2% |
| Taya Wiebe | 10/10 | 2909 days | 2% |
| Freddy Gates | 10/10 | 2925 days | 2% |
| Rob & Colleen Elwood | 9/10 | 3038 days | 2% |
| Margo Wiltens | 8/10 | 3106 days | 2% |
| Jennifer Ellis | 10/10 | 3232 days | 2% |
| Angela Mallard | 10/10 | 3328 days | 1% |
| Lisa Conradie | 9/10 | 3343 days | 1% |
| Liam Clarke | 10/10 | 3358 days | 1% |
| Roger Montenegro | 10/10 | 3402 days | 1% |
| Tessa Smith | 10/10 | 3423 days | 1% |
| Mareike Bach | 10/10 | 3423 days | 1% |
| Forrest Bilek | 10/10 | 3452 days | 1% |
| Megan | 3/10 | 3495 days | 0% |
| Squiesel | 10/10 | 3683 days | 1% |
| Kris Marinomunn | 9/10 | 3691 days | 1% |
| kim | 10/10 | 3860 days | 0% |
| Malcolm & Susan | 10/10 | 4044 days | 0% |
| Bill | 10/10 | 4071 days | 0% |
| Saskia | 10/10 | 4071 days | 0% |
| annie johnson | 10/10 | 4410 days | 0% |
| Karine Scheers | 7/10 | 4411 days | 0% |
| Graeme | 9/10 | 4804 days | 0% |
| Huber | 10/10 | 5528 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Gentle Annie experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.51% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Gentle Annie experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Gentle Annie experience has been adjusted for 27 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 24 | -0.46% |
| 25 | -0.48% |
| 26 | -0.49% |
| 27 | -0.51% |
| 28 | -0.53% |
| 29 | -0.55% |
| 30 | -0.57% |
| … | … |
Balancing Adjustment
0.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
97%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.