Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Gentle Annie.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Gentle Annie
Valid Reviews
105 Valid Reviews
The Gentle Annie experience has a total of 110 reviews. There are 105 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 105 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 87 |
|
83% |
| 9/10 | 11 |
|
10% |
| 8/10 | 4 |
|
4% |
| 7/10 | 2 |
|
2% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.95% Average
The raw data average (mean) for all the Gentle Annie valid reviews is 96.95% and is based on 105 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
4 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 105 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 4 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
75% |
| 9/10 | 0 |
|
0% |
| 8/10 | 0 |
|
0% |
| 7/10 | 1 |
|
25% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.50% Average
The raw data average (mean) for all the Gentle Annie face-to-face reviews is 92.50% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.68%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Connie | 10/10 | 60 days | 100% |
| Bekbeka | 10/10 | 91 days | 100% |
| EUNJI | 10/10 | 183 days | 98% |
| Sandy | 10/10 | 244 days | 97% |
| Anonymous | 9/10 | 425 days | 89% |
| Shaun | 10/10 | 425 days | 90% |
| Gas | 10/10 | 456 days | 88% |
| Ruby. | 10/10 | 487 days | 87% |
| Lesley Langelaan | 10/10 | 487 days | 87% |
| Dee | 10/10 | 517 days | 85% |
| Vagabond | 10/10 | 609 days | 79% |
| Adam w | 10/10 | 640 days | 77% |
| Suzanne & Andy Bishop | 10/10 | 762 days | 67% |
| Jennifer Sergeant | 7/10 | 791 days | 60% |
| mari22 | 10/10 | 822 days | 61% |
| Ella | 10/10 | 822 days | 61% |
| chasingthesun141 | 10/10 | 883 days | 56% |
| Christine | 10/10 | 914 days | 52% |
| Christoph Soukup | 10/10 | 944 days | 49% |
| Jojude | 10/10 | 944 days | 49% |
| Vanessa | 10/10 | 975 days | 46% |
| Soph | 10/10 | 975 days | 46% |
| Nz.exploring | 10/10 | 1036 days | 40% |
| Paul & Nic | 10/10 | 1036 days | 40% |
| Steve Bl | 8/10 | 1036 days | 40% |
| Luane | 10/10 | 1036 days | 40% |
| Max | 9/10 | 1067 days | 37% |
| Barry and Pauline Kingston | 10/10 | 1067 days | 38% |
| Karen Tegroen | 10/10 | 1128 days | 33% |
| Sharon | 9/10 | 1156 days | 30% |
| Jodi Scrivens | 9/10 | 1156 days | 30% |
| Kyle | 10/10 | 1187 days | 28% |
| Haylee Rodmell | 10/10 | 1187 days | 28% |
| Kerryhpearson@gmail.com | 10/10 | 1187 days | 28% |
| Lisa | 10/10 | 1187 days | 28% |
| Jan | 10/10 | 1187 days | 28% |
| Helena Falk | 8/10 | 1187 days | 28% |
| Carolyn | 10/10 | 1187 days | 28% |
| Sarah S | 10/10 | 1187 days | 28% |
| Antoinette Christchurch NZ | 10/10 | 1187 days | 28% |
| Steffan | 10/10 | 1187 days | 28% |
| Carine | 10/10 | 1187 days | 28% |
| Jo | 9/10 | 1187 days | 28% |
| Mai van Mulligen - NZ | 10/10 | 1187 days | 28% |
| Selina Walker | 10/10 | 1187 days | 28% |
| Katie | 10/10 | 1187 days | 28% |
| Nyree | 10/10 | 1187 days | 28% |
| CJ | 10/10 | 1218 days | 26% |
| Ray Bovey | 8/10 | 1218 days | 25% |
| Julia | 9/10 | 1248 days | 24% |
| Kirsten | 10/10 | 1279 days | 22% |
| Karen | 10/10 | 1279 days | 22% |
| Christine Molenaar | 10/10 | 1371 days | 17% |
| AMR | 10/10 | 1552 days | 9% |
| Dianne | 10/10 | 1736 days | 5% |
| Kane Marshall | 10/10 | 1886 days | 5% |
| LeeAnn | 10/10 | 1886 days | 5% |
| Richie Miller | 10/10 | 1948 days | 4% |
| Boardwalk Blss | 10/10 | 2039 days | 4% |
| Mark | 10/10 | 2283 days | 4% |
| Kathy | 10/10 | 2375 days | 4% |
| Sharron | 10/10 | 2375 days | 4% |
| Nick | 10/10 | 2375 days | 4% |
| Craig/ Sarah | 10/10 | 2375 days | 4% |
| River | 10/10 | 2467 days | 3% |
| Natazha Bernie | 10/10 | 2467 days | 3% |
| Beth | 10/10 | 2617 days | 3% |
| Wayne n Leanne Johnson | 10/10 | 2679 days | 3% |
| Caroline | 10/10 | 2679 days | 3% |
| Jen | 10/10 | 2679 days | 3% |
| Grizzly Girl | 10/10 | 2740 days | 3% |
| Kim | 10/10 | 2801 days | 3% |
| Helen Moxon | 10/10 | 2862 days | 3% |
| Jakub Horner | 10/10 | 2948 days | 3% |
| Michael Stützle | 10/10 | 2954 days | 3% |
| Nigel & Annie Dale | 10/10 | 2982 days | 2% |
| Leo Forster | 10/10 | 2982 days | 2% |
| Violet | 10/10 | 3013 days | 2% |
| Beth Bovey | 10/10 | 3015 days | 2% |
| Lilith Prins | 10/10 | 3041 days | 2% |
| Joanna du Toit | 9/10 | 3044 days | 2% |
| Fifi and Jay | 10/10 | 3232 days | 2% |
| Taya Wiebe | 10/10 | 3279 days | 2% |
| Freddy Gates | 10/10 | 3295 days | 2% |
| Rob & Colleen Elwood | 9/10 | 3409 days | 2% |
| Margo Wiltens | 8/10 | 3476 days | 1% |
| Jennifer Ellis | 10/10 | 3602 days | 1% |
| Angela Mallard | 10/10 | 3698 days | 1% |
| Lisa Conradie | 9/10 | 3713 days | 1% |
| Liam Clarke | 10/10 | 3728 days | 1% |
| Roger Montenegro | 10/10 | 3772 days | 1% |
| Tessa Smith | 10/10 | 3793 days | 1% |
| Mareike Bach | 10/10 | 3793 days | 1% |
| Forrest Bilek | 10/10 | 3822 days | 1% |
| Megan | 3/10 | 3866 days | 0% |
| Squiesel | 10/10 | 4053 days | 0% |
| Kris Marinomunn | 9/10 | 4061 days | 0% |
| kim | 10/10 | 4231 days | 0% |
| Malcolm & Susan | 10/10 | 4415 days | 1% |
| Bill | 10/10 | 4441 days | 0% |
| Saskia | 10/10 | 4441 days | 0% |
| annie johnson | 10/10 | 4780 days | 1% |
| Karine Scheers | 7/10 | 4781 days | 0% |
| Graeme | 9/10 | 5174 days | 1% |
| Huber | 10/10 | 5898 days | 0% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Gentle Annie does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.