Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Matatā Campsite.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Matatā Campsite

Valid Reviews

49 Valid Reviews

The Matatā Campsite experience has a total of 50 reviews. There are 49 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 49 valid reviews:

Rating Count Percentage
10/10 17
35%
9/10 11
22%
8/10 15
31%
7/10 2
4%
6/10 0
0%
5/10 2
4%
4/10 1
2%
3/10 0
0%
2/10 0
0%
1/10 1
2%

85.31% Average

The raw data average (mean) for all the Matatā Campsite valid reviews is 85.31% and is based on 49 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

10 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 49 valid reviews, the experience has 10 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 10 face-to-face reviews:

Rating Count Percentage
10/10 0
0%
9/10 5
50%
8/10 3
30%
7/10 1
10%
6/10 0
0%
5/10 0
0%
4/10 1
10%
3/10 0
0%
2/10 0
0%
1/10 0
0%

80.00% Average

The raw data average (mean) for all the Matatā Campsite face-to-face reviews is 80.00% and is based on 10 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

91.53%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Matt W 10/10 37 days 100%
Morgane 8/10 160 days 97%
Lisa McKenzie 10/10 221 days 97%
Din 10/10 251 days 96%
Max 10/10 282 days 96%
Chris 8/10 282 days 94%
Rian Caccianiga 9/10 403 days 90%
Mississippi Keith 10/10 495 days 86%
D Thomson 10/10 556 days 82%
Molly M 10/10 587 days 80%
Todd Caldwell 8/10 707 days 70%
JT 8/10 768 days 65%
Leet 8/10 891 days 54%
Paige 10/10 1041 days 40%
Anna 1/10 1041 days 16%
Sahmay 10/10 1256 days 23%
Grubs 10/10 1406 days 15%
Jennie 10/10 1772 days 5%
Jay 5/10 2048 days 3%
Courtney 9/10 2109 days 4%
PGCB 8/10 2443 days 4%
Sarah 10/10 2443 days 4%
Michelle Smit 8/10 3082 days 2%
Janet Scott 10/10 3204 days 2%
Taylor Smith 10/10 3204 days 2%
Caroline L 9/10 3295 days 2%
Christina L 10/10 3486 days 2%
Laurie 8/10 3598 days 1%
Thomas Blom 8/10 3629 days 1%
Heather Kingston 7/10 3690 days 1%
Lukas Lehmeyer 7/10 3941 days 1%
Marvin Koever 9/10 3949 days 1%
Lukas 8/10 3961 days 1%
Mathias Butterlin 4/10 3981 days 0%
Hannah 9/10 4025 days 1%
Mark 10/10 4055 days 1%
Nigel Shaw 8/10 4086 days 0%
David Restell 10/10 4208 days 0%
Max Power 9/10 4239 days 0%
ramy 9/10 4239 days 0%
LiseMarie Leger 9/10 4290 days 0%
auré bis 5/10 4300 days 0%
Loesje 8/10 4328 days 0%
Julie Lamart 8/10 4399 days 1%
Harald Prinz 9/10 4401 days 1%
Johann Maier 9/10 4678 days 1%
Franziska & Katrin 9/10 4686 days 1%
Cymen Crick 8/10 4817 days 1%
Florian 8/10 5052 days 1%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Matatā Campsite does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

0.81% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

92%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.