Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Matatā Campsite.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Matatā Campsite
Valid Reviews
48 Valid Reviews
The Matatā Campsite experience has a total of 49 reviews. There are 48 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 48 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
33% |
| 9/10 | 11 |
|
23% |
| 8/10 | 15 |
|
31% |
| 7/10 | 2 |
|
4% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
4% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
85.00% Average
The raw data average (mean) for all the Matatā Campsite valid reviews is 85.00% and is based on 48 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
10 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 48 valid reviews, the experience has 10 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 10 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 5 |
|
50% |
| 8/10 | 3 |
|
30% |
| 7/10 | 1 |
|
10% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
10% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.00% Average
The raw data average (mean) for all the Matatā Campsite face-to-face reviews is 80.00% and is based on 10 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Morgane | 8/10 | 141 days | 99% |
| Lisa McKenzie | 10/10 | 202 days | 100% |
| Din | 10/10 | 232 days | 99% |
| Max | 10/10 | 263 days | 98% |
| Chris | 8/10 | 263 days | 96% |
| Rian Caccianiga | 9/10 | 384 days | 93% |
| Mississippi Keith | 10/10 | 476 days | 89% |
| D Thomson | 10/10 | 537 days | 86% |
| Molly M | 10/10 | 568 days | 84% |
| Todd Caldwell | 8/10 | 688 days | 73% |
| JT | 8/10 | 749 days | 68% |
| Leet | 8/10 | 872 days | 57% |
| Paige | 10/10 | 1022 days | 43% |
| Anna | 1/10 | 1022 days | 17% |
| Sahmay | 10/10 | 1237 days | 25% |
| Grubs | 10/10 | 1387 days | 16% |
| Jennie | 10/10 | 1753 days | 5% |
| Jay | 5/10 | 2029 days | 3% |
| Courtney | 9/10 | 2090 days | 4% |
| PGCB | 8/10 | 2424 days | 4% |
| Sarah | 10/10 | 2424 days | 4% |
| Michelle Smit | 8/10 | 3063 days | 2% |
| Janet Scott | 10/10 | 3185 days | 2% |
| Taylor Smith | 10/10 | 3185 days | 2% |
| Caroline L | 9/10 | 3276 days | 2% |
| Christina L | 10/10 | 3467 days | 2% |
| Laurie | 8/10 | 3579 days | 1% |
| Thomas Blom | 8/10 | 3610 days | 1% |
| Heather Kingston | 7/10 | 3671 days | 1% |
| Lukas Lehmeyer | 7/10 | 3922 days | 1% |
| Marvin Koever | 9/10 | 3930 days | 1% |
| Lukas | 8/10 | 3942 days | 1% |
| Mathias Butterlin | 4/10 | 3962 days | 0% |
| Hannah | 9/10 | 4006 days | 1% |
| Mark | 10/10 | 4036 days | 1% |
| Nigel Shaw | 8/10 | 4067 days | 0% |
| David Restell | 10/10 | 4189 days | 0% |
| Max Power | 9/10 | 4220 days | 0% |
| ramy | 9/10 | 4220 days | 0% |
| LiseMarie Leger | 9/10 | 4271 days | 0% |
| auré bis | 5/10 | 4281 days | 0% |
| Loesje | 8/10 | 4309 days | 0% |
| Julie Lamart | 8/10 | 4380 days | 1% |
| Harald Prinz | 9/10 | 4382 days | 1% |
| Johann Maier | 9/10 | 4659 days | 1% |
| Franziska & Katrin | 9/10 | 4667 days | 1% |
| Cymen Crick | 8/10 | 4798 days | 1% |
| Florian | 8/10 | 5033 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Matatā Campsite does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.