Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
182 Valid Reviews
The Whakapapa Holiday Park experience has a total of 186 reviews. There are 182 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 182 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
25% |
| 9/10 | 59 |
|
32% |
| 8/10 | 39 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 3 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.56% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.56% and is based on 182 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 182 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.38%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nadia | 9/10 | 21 days | 100% |
| Fabienne | 5/10 | 266 days | 74% |
| Jorian | 10/10 | 295 days | 96% |
| Mike Howe | 8/10 | 295 days | 94% |
| Sydney Piskor | 10/10 | 387 days | 92% |
| Anne | 6/10 | 418 days | 78% |
| Henry | 9/10 | 479 days | 87% |
| Ka Gill | 9/10 | 571 days | 81% |
| Anne | 9/10 | 601 days | 79% |
| Helen E | 8/10 | 632 days | 76% |
| V L Nelson | 9/10 | 660 days | 75% |
| Inge | 8/10 | 691 days | 72% |
| Cindi Wight | 10/10 | 752 days | 68% |
| Annie | 1/10 | 1148 days | 13% |
| Melissa | 10/10 | 1331 days | 19% |
| Jaeneen | 10/10 | 1390 days | 16% |
| Dan | 7/10 | 1482 days | 11% |
| Paul | 8/10 | 1482 days | 12% |
| Carl Bright | 10/10 | 1605 days | 8% |
| Ashleigh Lim | 10/10 | 1605 days | 8% |
| Linda | 9/10 | 1605 days | 8% |
| Reba | 9/10 | 1727 days | 6% |
| Stefan Hohmann | 10/10 | 1727 days | 6% |
| Peter | 10/10 | 1818 days | 5% |
| Su | 9/10 | 1818 days | 5% |
| Luis Vigil Vidal | 10/10 | 1848 days | 5% |
| Lua | 10/10 | 1848 days | 5% |
| Michal Mazaki | 3/10 | 1879 days | 3% |
| Michal Mazaki | 3/10 | 1879 days | 3% |
| Bites | 9/10 | 1879 days | 5% |
| Chris Plummer | 10/10 | 1879 days | 5% |
| Martinez Whanau | 9/10 | 1971 days | 5% |
| Andy | 3/10 | 1971 days | 3% |
| Paige | 9/10 | 2062 days | 5% |
| Michael | 10/10 | 2062 days | 5% |
| David Hart | 9/10 | 2093 days | 4% |
| Beth | 9/10 | 2093 days | 4% |
| Tash & Laura | 8/10 | 2121 days | 4% |
| Francois & Caroline | 9/10 | 2152 days | 4% |
| Elke fuenfstueck | 6/10 | 2183 days | 4% |
| Rachael Dyson | 9/10 | 2212 days | 4% |
| Grizzly Girl | 9/10 | 2244 days | 4% |
| Ingrid Peters | 10/10 | 2244 days | 4% |
| Kenza | 8/10 | 2244 days | 4% |
| Jennie and kids | 9/10 | 2397 days | 4% |
| Martha Godon | 8/10 | 2397 days | 4% |
| Bradletn | 8/10 | 2427 days | 4% |
| Helene | 9/10 | 2458 days | 4% |
| The Weathersons | 10/10 | 2471 days | 3% |
| Helen Bond | 10/10 | 2486 days | 4% |
| Luis Vigil Vidal | 10/10 | 2500 days | 3% |
| Millka Pietikainen | 10/10 | 2528 days | 4% |
| Ronald Daigneault | 8/10 | 2541 days | 3% |
| Debbie Lesurf | 10/10 | 2555 days | 4% |
| Joe Trigg | 7/10 | 2580 days | 3% |
| Javier Mimbrera | 9/10 | 2638 days | 3% |
| Alexander | 10/10 | 2757 days | 3% |
| Mark Ravenscroft | 10/10 | 2763 days | 3% |
| Roger | 9/10 | 2778 days | 3% |
| Mailhos Cécile | 9/10 | 2826 days | 3% |
| Mark Haydon | 10/10 | 2850 days | 3% |
| Liz K | 10/10 | 2862 days | 3% |
| Erich Brueggermann | 7/10 | 2880 days | 3% |
| Monique Pos | 10/10 | 2903 days | 3% |
| abd malik ahmad | 8/10 | 2912 days | 3% |
| Gary Cohen | 9/10 | 2942 days | 3% |
| S Webb | 9/10 | 2942 days | 3% |
| Greg Mackay | 8/10 | 3003 days | 3% |
| Mikael Torres | 9/10 | 3036 days | 3% |
| Bianca Macri | 10/10 | 3118 days | 2% |
| David Elliott | 10/10 | 3156 days | 2% |
| Susan Woods | 10/10 | 3187 days | 2% |
| Torben Koop | 10/10 | 3191 days | 2% |
| Heather Scoltock | 10/10 | 3213 days | 2% |
| Ian Robb | 10/10 | 3216 days | 2% |
| Michele Johns | 10/10 | 3216 days | 2% |
| Steve Newton | 10/10 | 3217 days | 2% |
| Tine Fook | 9/10 | 3234 days | 2% |
| Paul Read | 9/10 | 3247 days | 2% |
| Sarah Hammond | 8/10 | 3247 days | 2% |
| Pablo Suarez Fernandez | 9/10 | 3248 days | 2% |
| Roel Boorsma | 9/10 | 3266 days | 2% |
| David Walter | 5/10 | 3268 days | 2% |
| Jo Batt | 9/10 | 3283 days | 2% |
| Jamie | 9/10 | 3308 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3339 days | 2% |
| Suzanne Vermeulen | 7/10 | 3340 days | 2% |
| Denelle Coutts | 9/10 | 3351 days | 2% |
| María del Carmen Escandell | 8/10 | 3378 days | 2% |
| Andreas Knipper | 9/10 | 3394 days | 2% |
| Niall Crosby | 10/10 | 3431 days | 2% |
| Julie Walles | 9/10 | 3431 days | 2% |
| Constantin D | 7/10 | 3586 days | 1% |
| holidaymad from Solihull | 8/10 | 3612 days | 1% |
| John K | 9/10 | 3673 days | 1% |
| Mark Fisher | 8/10 | 3673 days | 1% |
| GN100 | 8/10 | 3704 days | 1% |
| Daniel Capener | 7/10 | 3797 days | 1% |
| tim winders | 9/10 | 3827 days | 1% |
| Leonie Moeller | 9/10 | 3897 days | 1% |
| Gillian Scott | 9/10 | 3917 days | 1% |
| Janina Zwerver | 9/10 | 3921 days | 1% |
| Rita Hochstiasser | 9/10 | 3944 days | 1% |
| Matthias Freiling | 7/10 | 3945 days | 1% |
| Johannes | 8/10 | 3946 days | 1% |
| Bert Snel | 9/10 | 3977 days | 1% |
| kiwifamily2 | 8/10 | 3978 days | 1% |
| David Restell | 9/10 | 4162 days | 0% |
| David Lee | 8/10 | 4296 days | 0% |
| Christopher Saunders | 7/10 | 4326 days | 0% |
| Henrik Steinruecken | 7/10 | 4356 days | 0% |
| Ramon Keller | 10/10 | 4364 days | 0% |
| Anne Kerpershoek | 8/10 | 4366 days | 0% |
| Camille Gerjat | 7/10 | 4379 days | 0% |
| Faassen | 5/10 | 4382 days | 1% |
| Fam von Hattem | 7/10 | 4386 days | 1% |
| sueadegizmo | 10/10 | 4557 days | 1% |
| Mark Westebring | 9/10 | 4636 days | 1% |
| Be Groen | 8/10 | 4641 days | 1% |
| Daniel & Manuela | 8/10 | 4655 days | 1% |
| Graham Platt | 8/10 | 4658 days | 1% |
| Lars | 9/10 | 4658 days | 1% |
| Michael Stoll | 8/10 | 4659 days | 1% |
| Moritz | 9/10 | 4662 days | 1% |
| Dominique | 8/10 | 4662 days | 1% |
| Charlotte | 7/10 | 4664 days | 1% |
| Hardy | 9/10 | 4664 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4664 days | 1% |
| Corv V D Hof | 7/10 | 4675 days | 1% |
| Guillaume Milcent | 7/10 | 4675 days | 1% |
| Lotte Foged | 8/10 | 4676 days | 1% |
| snoopidoops | 9/10 | 4709 days | 1% |
| Waldemar Schuler | 9/10 | 4756 days | 1% |
| Lardy | 8/10 | 4757 days | 1% |
| R & M Willows | 9/10 | 4757 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 4801 days | 1% |
| james11 | 9/10 | 4801 days | 1% |
| kelvin88 | 10/10 | 4801 days | 1% |
| Jon11 | 10/10 | 4801 days | 1% |
| john_seasoned_traveler | 10/10 | 4801 days | 1% |
| de Smedt | 9/10 | 4987 days | 1% |
| Philip Gierke | 7/10 | 4989 days | 1% |
| Knapen | 9/10 | 4995 days | 1% |
| Kuhu | 7/10 | 4999 days | 1% |
| Christian Pflegi | 6/10 | 5003 days | 1% |
| Marianne Wheatley | 10/10 | 5003 days | 1% |
| Wheeler | 7/10 | 5004 days | 1% |
| Nick Tinnemeier | 8/10 | 5005 days | 1% |
| Fam de Kruyf | 8/10 | 5012 days | 1% |
| Fee_MacIntosh | 10/10 | 5015 days | 1% |
| Vincent | 7/10 | 5019 days | 1% |
| Sanne | 8/10 | 5019 days | 1% |
| Erica Moorhouse | 8/10 | 5020 days | 1% |
| mr Schumader | 10/10 | 5029 days | 1% |
| Helene Descamps | 7/10 | 5031 days | 1% |
| Patrick Decoster | 8/10 | 5036 days | 1% |
| Jane Hancock | 9/10 | 5038 days | 1% |
| Nadia Husain | 6/10 | 5043 days | 1% |
| hendrik king | 9/10 | 5074 days | 1% |
| Christof | 10/10 | 5349 days | 1% |
| astridaus | 9/10 | 5349 days | 1% |
| Flora | 9/10 | 5382 days | 1% |
| John Harrison | 10/10 | 5387 days | 1% |
| anon | 7/10 | 5387 days | 1% |
| Pierre Pilon | 9/10 | 5388 days | 1% |
| Peter Koeck | 10/10 | 5389 days | 1% |
| Sebastien Briant | 8/10 | 5407 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5413 days | 1% |
| Beute Jacob | 7/10 | 5421 days | 1% |
| Family van Hessem | 7/10 | 5428 days | 1% |
| Thomas Signes | 7/10 | 5435 days | 1% |
| kevinp | 7/10 | 5451 days | 1% |
| ilkal | 8/10 | 5456 days | 1% |
| elskeb | 8/10 | 5458 days | 1% |
| Hanne Wichmann | 10/10 | 5474 days | 1% |
| Steffi Marco | 7/10 | 5474 days | 1% |
| Volker Jåkel | 7/10 | 5477 days | 1% |
| MartinG | 8/10 | 5747 days | 1% |
| GillianK | 9/10 | 5749 days | 1% |
| Nick | 8/10 | 5757 days | 1% |
| Nick | 9/10 | 5758 days | 1% |
| Chris | 9/10 | 5763 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.32% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 16 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| 17 | -0.34% |
| 18 | -0.36% |
| 19 | -0.39% |
| … | … |
Balancing Adjustment
1.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.