G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
188 Valid Reviews
The Whakapapa Holiday Park experience has a total of 192 reviews. There are 188 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 188 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 47 |
|
25% |
9/10 | 62 |
|
33% |
8/10 | 40 |
|
21% |
7/10 | 26 |
|
14% |
6/10 | 4 |
|
2% |
5/10 | 4 |
|
2% |
4/10 | 0 |
|
0% |
3/10 | 4 |
|
2% |
2/10 | 0 |
|
0% |
1/10 | 1 |
|
1% |
84.41% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.41% and is based on 188 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 188 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 8 |
|
11% |
9/10 | 18 |
|
25% |
8/10 | 23 |
|
32% |
7/10 | 20 |
|
28% |
6/10 | 2 |
|
3% |
5/10 | 1 |
|
1% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
84.97%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Morgane | 8/10 | 50 days | 98% |
Jojo&Skoko | 10/10 | 50 days | 100% |
Cam an | 3/10 | 81 days | 54% |
Kc | 9/10 | 81 days | 99% |
Bobo | 9/10 | 81 days | 99% |
Emily | 9/10 | 81 days | 99% |
Nadia | 9/10 | 111 days | 98% |
Fabienne | 5/10 | 356 days | 71% |
Jorian | 10/10 | 385 days | 92% |
Mike Howe | 8/10 | 385 days | 90% |
Sydney Piskor | 10/10 | 477 days | 87% |
Anne | 6/10 | 508 days | 73% |
Henry | 9/10 | 569 days | 81% |
Ka Gill | 9/10 | 661 days | 74% |
Anne | 9/10 | 691 days | 72% |
Helen E | 8/10 | 722 days | 69% |
V L Nelson | 9/10 | 750 days | 67% |
Inge | 8/10 | 781 days | 64% |
Cindi Wight | 10/10 | 842 days | 60% |
Annie | 1/10 | 1238 days | 10% |
Melissa | 10/10 | 1421 days | 14% |
Jaeneen | 10/10 | 1480 days | 12% |
Dan | 7/10 | 1572 days | 8% |
Paul | 8/10 | 1572 days | 8% |
Carl Bright | 10/10 | 1695 days | 6% |
Ashleigh Lim | 10/10 | 1695 days | 6% |
Linda | 9/10 | 1695 days | 6% |
Reba | 9/10 | 1817 days | 5% |
Stefan Hohmann | 10/10 | 1817 days | 5% |
Peter | 10/10 | 1908 days | 5% |
Su | 9/10 | 1908 days | 5% |
Luis Vigil Vidal | 10/10 | 1938 days | 5% |
Lua | 10/10 | 1938 days | 5% |
Michal Mazaki | 3/10 | 1969 days | 2% |
Michal Mazaki | 3/10 | 1969 days | 2% |
Bites | 9/10 | 1969 days | 4% |
Chris Plummer | 10/10 | 1969 days | 4% |
Martinez Whanau | 9/10 | 2061 days | 4% |
Andy | 3/10 | 2061 days | 2% |
Paige | 9/10 | 2152 days | 4% |
Michael | 10/10 | 2152 days | 4% |
David Hart | 9/10 | 2183 days | 4% |
Beth | 9/10 | 2183 days | 4% |
Tash & Laura | 8/10 | 2211 days | 4% |
Francois & Caroline | 9/10 | 2242 days | 4% |
Elke fuenfstueck | 6/10 | 2273 days | 3% |
Rachael Dyson | 9/10 | 2303 days | 4% |
Grizzly Girl | 9/10 | 2334 days | 4% |
Ingrid Peters | 10/10 | 2334 days | 4% |
Kenza | 8/10 | 2334 days | 4% |
Jennie and kids | 9/10 | 2487 days | 3% |
Martha Godon | 8/10 | 2487 days | 3% |
Bradletn | 8/10 | 2517 days | 3% |
Helene | 9/10 | 2548 days | 3% |
The Weathersons | 10/10 | 2561 days | 3% |
Helen Bond | 10/10 | 2576 days | 3% |
Luis Vigil Vidal | 10/10 | 2590 days | 3% |
Millka Pietikainen | 10/10 | 2618 days | 3% |
Ronald Daigneault | 8/10 | 2631 days | 3% |
Debbie Lesurf | 10/10 | 2645 days | 3% |
Joe Trigg | 7/10 | 2670 days | 3% |
Javier Mimbrera | 9/10 | 2729 days | 3% |
Alexander | 10/10 | 2847 days | 3% |
Mark Ravenscroft | 10/10 | 2853 days | 3% |
Roger | 9/10 | 2868 days | 3% |
Mailhos Cécile | 9/10 | 2916 days | 3% |
Mark Haydon | 10/10 | 2941 days | 3% |
Liz K | 10/10 | 2952 days | 3% |
Erich Brueggermann | 7/10 | 2970 days | 2% |
Monique Pos | 10/10 | 2993 days | 2% |
abd malik ahmad | 8/10 | 3003 days | 2% |
Gary Cohen | 9/10 | 3033 days | 2% |
S Webb | 9/10 | 3033 days | 2% |
Greg Mackay | 8/10 | 3094 days | 2% |
Mikael Torres | 9/10 | 3126 days | 2% |
Bianca Macri | 10/10 | 3208 days | 2% |
David Elliott | 10/10 | 3247 days | 2% |
Susan Woods | 10/10 | 3278 days | 2% |
Torben Koop | 10/10 | 3281 days | 2% |
Heather Scoltock | 10/10 | 3303 days | 2% |
Ian Robb | 10/10 | 3307 days | 2% |
Michele Johns | 10/10 | 3307 days | 2% |
Steve Newton | 10/10 | 3307 days | 2% |
Tine Fook | 9/10 | 3324 days | 2% |
Paul Read | 9/10 | 3338 days | 2% |
Sarah Hammond | 8/10 | 3338 days | 2% |
Pablo Suarez Fernandez | 9/10 | 3338 days | 2% |
Roel Boorsma | 9/10 | 3356 days | 2% |
David Walter | 5/10 | 3358 days | 1% |
Jo Batt | 9/10 | 3373 days | 2% |
Jamie | 9/10 | 3399 days | 2% |
Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3430 days | 1% |
Suzanne Vermeulen | 7/10 | 3430 days | 1% |
Denelle Coutts | 9/10 | 3441 days | 2% |
María del Carmen Escandell | 8/10 | 3468 days | 2% |
Andreas Knipper | 9/10 | 3484 days | 1% |
Niall Crosby | 10/10 | 3522 days | 1% |
Julie Walles | 9/10 | 3522 days | 1% |
Constantin D | 7/10 | 3676 days | 1% |
holidaymad from Solihull | 8/10 | 3703 days | 1% |
John K | 9/10 | 3764 days | 1% |
Mark Fisher | 8/10 | 3764 days | 1% |
GN100 | 8/10 | 3795 days | 1% |
Daniel Capener | 7/10 | 3887 days | 1% |
tim winders | 9/10 | 3917 days | 1% |
Leonie Moeller | 9/10 | 3987 days | 0% |
Gillian Scott | 9/10 | 4007 days | 0% |
Janina Zwerver | 9/10 | 4011 days | 0% |
Rita Hochstiasser | 9/10 | 4034 days | 0% |
Matthias Freiling | 7/10 | 4035 days | 0% |
Johannes | 8/10 | 4036 days | 0% |
Bert Snel | 9/10 | 4068 days | 0% |
kiwifamily2 | 8/10 | 4068 days | 0% |
David Restell | 9/10 | 4252 days | 0% |
David Lee | 8/10 | 4386 days | 1% |
Christopher Saunders | 7/10 | 4416 days | 1% |
Henrik Steinruecken | 7/10 | 4446 days | 1% |
Ramon Keller | 10/10 | 4454 days | 1% |
Anne Kerpershoek | 8/10 | 4456 days | 1% |
Camille Gerjat | 7/10 | 4469 days | 1% |
Faassen | 5/10 | 4472 days | 0% |
Fam von Hattem | 7/10 | 4476 days | 1% |
sueadegizmo | 10/10 | 4647 days | 1% |
Mark Westebring | 9/10 | 4726 days | 1% |
Be Groen | 8/10 | 4731 days | 1% |
Daniel & Manuela | 8/10 | 4745 days | 1% |
Graham Platt | 8/10 | 4748 days | 1% |
Lars | 9/10 | 4748 days | 1% |
Michael Stoll | 8/10 | 4749 days | 1% |
Moritz | 9/10 | 4752 days | 1% |
Dominique | 8/10 | 4752 days | 1% |
Charlotte | 7/10 | 4754 days | 1% |
Hardy | 9/10 | 4754 days | 1% |
Marjolein Hartsuiker | 8/10 | 4754 days | 1% |
Corv V D Hof | 7/10 | 4765 days | 1% |
Guillaume Milcent | 7/10 | 4765 days | 1% |
Lotte Foged | 8/10 | 4766 days | 1% |
snoopidoops | 9/10 | 4799 days | 1% |
Waldemar Schuler | 9/10 | 4846 days | 1% |
Lardy | 8/10 | 4847 days | 1% |
R & M Willows | 9/10 | 4847 days | 1% |
Amelia Tan-MaKhmalchi | 10/10 | 4891 days | 1% |
james11 | 9/10 | 4891 days | 1% |
kelvin88 | 10/10 | 4891 days | 1% |
Jon11 | 10/10 | 4891 days | 1% |
john_seasoned_traveler | 10/10 | 4891 days | 1% |
de Smedt | 9/10 | 5077 days | 1% |
Philip Gierke | 7/10 | 5079 days | 1% |
Knapen | 9/10 | 5085 days | 1% |
Kuhu | 7/10 | 5089 days | 1% |
Christian Pflegi | 6/10 | 5093 days | 1% |
Marianne Wheatley | 10/10 | 5093 days | 1% |
Wheeler | 7/10 | 5094 days | 1% |
Nick Tinnemeier | 8/10 | 5095 days | 1% |
Fam de Kruyf | 8/10 | 5102 days | 1% |
Fee_MacIntosh | 10/10 | 5105 days | 1% |
Vincent | 7/10 | 5109 days | 1% |
Sanne | 8/10 | 5109 days | 1% |
Erica Moorhouse | 8/10 | 5110 days | 1% |
mr Schumader | 10/10 | 5119 days | 1% |
Helene Descamps | 7/10 | 5121 days | 1% |
Patrick Decoster | 8/10 | 5126 days | 1% |
Jane Hancock | 9/10 | 5128 days | 1% |
Nadia Husain | 6/10 | 5133 days | 1% |
hendrik king | 9/10 | 5164 days | 1% |
Christof | 10/10 | 5439 days | 1% |
astridaus | 9/10 | 5439 days | 1% |
Flora | 9/10 | 5472 days | 1% |
John Harrison | 10/10 | 5477 days | 1% |
anon | 7/10 | 5477 days | 1% |
Pierre Pilon | 9/10 | 5478 days | 1% |
Peter Koeck | 10/10 | 5479 days | 1% |
Sebastien Briant | 8/10 | 5497 days | 1% |
Schubert, Wolfgang & Claudia | 8/10 | 5503 days | 1% |
Beute Jacob | 7/10 | 5511 days | 1% |
Family van Hessem | 7/10 | 5518 days | 1% |
Thomas Signes | 7/10 | 5525 days | 1% |
kevinp | 7/10 | 5541 days | 1% |
ilkal | 8/10 | 5546 days | 1% |
elskeb | 8/10 | 5548 days | 1% |
Hanne Wichmann | 10/10 | 5564 days | 1% |
Steffi Marco | 7/10 | 5564 days | 1% |
Volker Jåkel | 7/10 | 5567 days | 1% |
MartinG | 8/10 | 5837 days | 1% |
GillianK | 9/10 | 5839 days | 1% |
Nick | 8/10 | 5847 days | 1% |
Nick | 9/10 | 5848 days | 1% |
Chris | 9/10 | 5853 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 6 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
3 | -0.06% |
4 | -0.08% |
5 | -0.10% |
6 | -0.12% |
7 | -0.15% |
8 | -0.17% |
9 | -0.19% |
… | … |
1.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.