Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
188 Valid Reviews
The Whakapapa Holiday Park experience has a total of 192 reviews. There are 188 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 188 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 47 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.41% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.41% and is based on 188 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 188 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Morgane | 8/10 | 69 days | 98% |
| Jojo&Skoko | 10/10 | 69 days | 100% |
| Cam an | 3/10 | 100 days | 54% |
| Kc | 9/10 | 100 days | 99% |
| Bobo | 9/10 | 100 days | 99% |
| Emily | 9/10 | 100 days | 99% |
| Nadia | 9/10 | 130 days | 98% |
| Fabienne | 5/10 | 375 days | 70% |
| Jorian | 10/10 | 404 days | 91% |
| Mike Howe | 8/10 | 404 days | 89% |
| Sydney Piskor | 10/10 | 496 days | 86% |
| Anne | 6/10 | 527 days | 73% |
| Henry | 9/10 | 588 days | 80% |
| Ka Gill | 9/10 | 680 days | 73% |
| Anne | 9/10 | 710 days | 71% |
| Helen E | 8/10 | 741 days | 67% |
| V L Nelson | 9/10 | 769 days | 66% |
| Inge | 8/10 | 800 days | 62% |
| Cindi Wight | 10/10 | 861 days | 58% |
| Annie | 1/10 | 1257 days | 9% |
| Melissa | 10/10 | 1440 days | 13% |
| Jaeneen | 10/10 | 1499 days | 11% |
| Dan | 7/10 | 1591 days | 7% |
| Paul | 8/10 | 1591 days | 8% |
| Carl Bright | 10/10 | 1714 days | 6% |
| Ashleigh Lim | 10/10 | 1714 days | 6% |
| Linda | 9/10 | 1714 days | 5% |
| Reba | 9/10 | 1836 days | 5% |
| Stefan Hohmann | 10/10 | 1836 days | 5% |
| Peter | 10/10 | 1927 days | 5% |
| Su | 9/10 | 1927 days | 5% |
| Luis Vigil Vidal | 10/10 | 1957 days | 5% |
| Lua | 10/10 | 1957 days | 5% |
| Michal Mazaki | 3/10 | 1988 days | 2% |
| Michal Mazaki | 3/10 | 1988 days | 2% |
| Bites | 9/10 | 1988 days | 4% |
| Chris Plummer | 10/10 | 1988 days | 4% |
| Martinez Whanau | 9/10 | 2080 days | 4% |
| Andy | 3/10 | 2080 days | 2% |
| Paige | 9/10 | 2171 days | 4% |
| Michael | 10/10 | 2171 days | 4% |
| David Hart | 9/10 | 2202 days | 4% |
| Beth | 9/10 | 2202 days | 4% |
| Tash & Laura | 8/10 | 2230 days | 4% |
| Francois & Caroline | 9/10 | 2261 days | 4% |
| Elke fuenfstueck | 6/10 | 2292 days | 3% |
| Rachael Dyson | 9/10 | 2321 days | 4% |
| Grizzly Girl | 9/10 | 2353 days | 4% |
| Ingrid Peters | 10/10 | 2353 days | 4% |
| Kenza | 8/10 | 2353 days | 4% |
| Jennie and kids | 9/10 | 2506 days | 3% |
| Martha Godon | 8/10 | 2506 days | 3% |
| Bradletn | 8/10 | 2536 days | 3% |
| Helene | 9/10 | 2567 days | 3% |
| The Weathersons | 10/10 | 2580 days | 3% |
| Helen Bond | 10/10 | 2595 days | 3% |
| Luis Vigil Vidal | 10/10 | 2609 days | 3% |
| Millka Pietikainen | 10/10 | 2637 days | 3% |
| Ronald Daigneault | 8/10 | 2650 days | 3% |
| Debbie Lesurf | 10/10 | 2664 days | 3% |
| Joe Trigg | 7/10 | 2689 days | 3% |
| Javier Mimbrera | 9/10 | 2747 days | 3% |
| Alexander | 10/10 | 2866 days | 3% |
| Mark Ravenscroft | 10/10 | 2872 days | 3% |
| Roger | 9/10 | 2887 days | 3% |
| Mailhos Cécile | 9/10 | 2935 days | 3% |
| Mark Haydon | 10/10 | 2959 days | 3% |
| Liz K | 10/10 | 2971 days | 3% |
| Erich Brueggermann | 7/10 | 2989 days | 2% |
| Monique Pos | 10/10 | 3012 days | 2% |
| abd malik ahmad | 8/10 | 3021 days | 2% |
| Gary Cohen | 9/10 | 3051 days | 2% |
| S Webb | 9/10 | 3051 days | 2% |
| Greg Mackay | 8/10 | 3112 days | 2% |
| Mikael Torres | 9/10 | 3145 days | 2% |
| Bianca Macri | 10/10 | 3227 days | 2% |
| David Elliott | 10/10 | 3265 days | 2% |
| Susan Woods | 10/10 | 3296 days | 2% |
| Torben Koop | 10/10 | 3300 days | 2% |
| Heather Scoltock | 10/10 | 3322 days | 2% |
| Ian Robb | 10/10 | 3325 days | 2% |
| Michele Johns | 10/10 | 3325 days | 2% |
| Steve Newton | 10/10 | 3326 days | 2% |
| Tine Fook | 9/10 | 3343 days | 2% |
| Paul Read | 9/10 | 3356 days | 2% |
| Sarah Hammond | 8/10 | 3356 days | 2% |
| Pablo Suarez Fernandez | 9/10 | 3357 days | 2% |
| Roel Boorsma | 9/10 | 3375 days | 2% |
| David Walter | 5/10 | 3377 days | 1% |
| Jo Batt | 9/10 | 3392 days | 2% |
| Jamie | 9/10 | 3417 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3448 days | 1% |
| Suzanne Vermeulen | 7/10 | 3449 days | 1% |
| Denelle Coutts | 9/10 | 3460 days | 2% |
| María del Carmen Escandell | 8/10 | 3487 days | 2% |
| Andreas Knipper | 9/10 | 3503 days | 1% |
| Niall Crosby | 10/10 | 3540 days | 1% |
| Julie Walles | 9/10 | 3540 days | 1% |
| Constantin D | 7/10 | 3695 days | 1% |
| holidaymad from Solihull | 8/10 | 3721 days | 1% |
| John K | 9/10 | 3782 days | 1% |
| Mark Fisher | 8/10 | 3782 days | 1% |
| GN100 | 8/10 | 3813 days | 1% |
| Daniel Capener | 7/10 | 3906 days | 1% |
| tim winders | 9/10 | 3936 days | 1% |
| Leonie Moeller | 9/10 | 4006 days | 0% |
| Gillian Scott | 9/10 | 4026 days | 0% |
| Janina Zwerver | 9/10 | 4030 days | 0% |
| Rita Hochstiasser | 9/10 | 4053 days | 0% |
| Matthias Freiling | 7/10 | 4054 days | 0% |
| Johannes | 8/10 | 4055 days | 0% |
| Bert Snel | 9/10 | 4086 days | 0% |
| kiwifamily2 | 8/10 | 4087 days | 0% |
| David Restell | 9/10 | 4271 days | 0% |
| David Lee | 8/10 | 4405 days | 1% |
| Christopher Saunders | 7/10 | 4435 days | 1% |
| Henrik Steinruecken | 7/10 | 4465 days | 1% |
| Ramon Keller | 10/10 | 4473 days | 1% |
| Anne Kerpershoek | 8/10 | 4475 days | 1% |
| Camille Gerjat | 7/10 | 4488 days | 1% |
| Faassen | 5/10 | 4491 days | 0% |
| Fam von Hattem | 7/10 | 4495 days | 1% |
| sueadegizmo | 10/10 | 4666 days | 1% |
| Mark Westebring | 9/10 | 4745 days | 1% |
| Be Groen | 8/10 | 4750 days | 1% |
| Daniel & Manuela | 8/10 | 4764 days | 1% |
| Graham Platt | 8/10 | 4767 days | 1% |
| Lars | 9/10 | 4767 days | 1% |
| Michael Stoll | 8/10 | 4768 days | 1% |
| Moritz | 9/10 | 4771 days | 1% |
| Dominique | 8/10 | 4771 days | 1% |
| Charlotte | 7/10 | 4773 days | 1% |
| Hardy | 9/10 | 4773 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4773 days | 1% |
| Corv V D Hof | 7/10 | 4784 days | 1% |
| Guillaume Milcent | 7/10 | 4784 days | 1% |
| Lotte Foged | 8/10 | 4785 days | 1% |
| snoopidoops | 9/10 | 4818 days | 1% |
| Waldemar Schuler | 9/10 | 4865 days | 1% |
| Lardy | 8/10 | 4866 days | 1% |
| R & M Willows | 9/10 | 4866 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 4910 days | 1% |
| james11 | 9/10 | 4910 days | 1% |
| kelvin88 | 10/10 | 4910 days | 1% |
| Jon11 | 10/10 | 4910 days | 1% |
| john_seasoned_traveler | 10/10 | 4910 days | 1% |
| de Smedt | 9/10 | 5096 days | 1% |
| Philip Gierke | 7/10 | 5098 days | 1% |
| Knapen | 9/10 | 5104 days | 1% |
| Kuhu | 7/10 | 5108 days | 1% |
| Christian Pflegi | 6/10 | 5112 days | 1% |
| Marianne Wheatley | 10/10 | 5112 days | 1% |
| Wheeler | 7/10 | 5113 days | 1% |
| Nick Tinnemeier | 8/10 | 5114 days | 1% |
| Fam de Kruyf | 8/10 | 5121 days | 1% |
| Fee_MacIntosh | 10/10 | 5124 days | 1% |
| Vincent | 7/10 | 5128 days | 1% |
| Sanne | 8/10 | 5128 days | 1% |
| Erica Moorhouse | 8/10 | 5129 days | 1% |
| mr Schumader | 10/10 | 5138 days | 1% |
| Helene Descamps | 7/10 | 5140 days | 1% |
| Patrick Decoster | 8/10 | 5145 days | 1% |
| Jane Hancock | 9/10 | 5147 days | 1% |
| Nadia Husain | 6/10 | 5152 days | 1% |
| hendrik king | 9/10 | 5183 days | 1% |
| Christof | 10/10 | 5458 days | 1% |
| astridaus | 9/10 | 5458 days | 1% |
| Flora | 9/10 | 5491 days | 1% |
| John Harrison | 10/10 | 5496 days | 1% |
| anon | 7/10 | 5496 days | 1% |
| Pierre Pilon | 9/10 | 5497 days | 1% |
| Peter Koeck | 10/10 | 5498 days | 1% |
| Sebastien Briant | 8/10 | 5516 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5522 days | 1% |
| Beute Jacob | 7/10 | 5530 days | 1% |
| Family van Hessem | 7/10 | 5537 days | 1% |
| Thomas Signes | 7/10 | 5544 days | 1% |
| kevinp | 7/10 | 5560 days | 1% |
| ilkal | 8/10 | 5565 days | 1% |
| elskeb | 8/10 | 5567 days | 1% |
| Hanne Wichmann | 10/10 | 5583 days | 1% |
| Steffi Marco | 7/10 | 5583 days | 1% |
| Volker Jåkel | 7/10 | 5586 days | 1% |
| MartinG | 8/10 | 5856 days | 1% |
| GillianK | 9/10 | 5858 days | 1% |
| Nick | 8/10 | 5866 days | 1% |
| Nick | 9/10 | 5867 days | 1% |
| Chris | 9/10 | 5872 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.48% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 24 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 21 | -0.42% |
| 22 | -0.44% |
| 23 | -0.46% |
| 24 | -0.48% |
| 25 | -0.50% |
| 26 | -0.52% |
| 27 | -0.54% |
| … | … |
Balancing Adjustment
1.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.