Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
189 Valid Reviews
The Whakapapa Holiday Park experience has a total of 193 reviews. There are 189 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 189 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.50% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.50% and is based on 189 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 189 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlie | 10/10 | 259 days | 100% |
| Morgane | 8/10 | 349 days | 95% |
| Jojo&Skoko | 10/10 | 349 days | 97% |
| Cam an | 3/10 | 380 days | 52% |
| Kc | 9/10 | 380 days | 94% |
| Bobo | 9/10 | 380 days | 94% |
| Emily | 9/10 | 380 days | 94% |
| Nadia | 9/10 | 410 days | 93% |
| Fabienne | 5/10 | 655 days | 60% |
| Jorian | 10/10 | 684 days | 76% |
| Mike Howe | 8/10 | 684 days | 75% |
| Sydney Piskor | 10/10 | 776 days | 68% |
| Anne | 6/10 | 807 days | 56% |
| Henry | 9/10 | 868 days | 59% |
| Ka Gill | 9/10 | 960 days | 49% |
| Anne | 9/10 | 990 days | 46% |
| Helen E | 8/10 | 1021 days | 43% |
| V L Nelson | 9/10 | 1049 days | 40% |
| Inge | 8/10 | 1080 days | 37% |
| Cindi Wight | 10/10 | 1141 days | 33% |
| Annie | 1/10 | 1537 days | 4% |
| Melissa | 10/10 | 1720 days | 6% |
| Jaeneen | 10/10 | 1779 days | 5% |
| Dan | 7/10 | 1871 days | 5% |
| Paul | 8/10 | 1871 days | 5% |
| Carl Bright | 10/10 | 1994 days | 5% |
| Ashleigh Lim | 10/10 | 1994 days | 5% |
| Linda | 9/10 | 1994 days | 5% |
| Reba | 9/10 | 2116 days | 5% |
| Stefan Hohmann | 10/10 | 2116 days | 5% |
| Peter | 10/10 | 2207 days | 4% |
| Su | 9/10 | 2207 days | 4% |
| Luis Vigil Vidal | 10/10 | 2237 days | 4% |
| Lua | 10/10 | 2237 days | 4% |
| Michal Mazaki | 3/10 | 2268 days | 2% |
| Michal Mazaki | 3/10 | 2268 days | 2% |
| Bites | 9/10 | 2268 days | 4% |
| Chris Plummer | 10/10 | 2268 days | 4% |
| Martinez Whanau | 9/10 | 2360 days | 4% |
| Andy | 3/10 | 2360 days | 2% |
| Paige | 9/10 | 2451 days | 4% |
| Michael | 10/10 | 2451 days | 4% |
| David Hart | 9/10 | 2482 days | 4% |
| Beth | 9/10 | 2482 days | 4% |
| Tash & Laura | 8/10 | 2510 days | 4% |
| Francois & Caroline | 9/10 | 2541 days | 4% |
| Elke fuenfstueck | 6/10 | 2572 days | 3% |
| Rachael Dyson | 9/10 | 2601 days | 4% |
| Grizzly Girl | 9/10 | 2633 days | 3% |
| Ingrid Peters | 10/10 | 2633 days | 4% |
| Kenza | 8/10 | 2633 days | 3% |
| Jennie and kids | 9/10 | 2786 days | 3% |
| Martha Godon | 8/10 | 2786 days | 3% |
| Bradletn | 8/10 | 2816 days | 3% |
| Helene | 9/10 | 2847 days | 3% |
| The Weathersons | 10/10 | 2860 days | 3% |
| Helen Bond | 10/10 | 2875 days | 3% |
| Luis Vigil Vidal | 10/10 | 2889 days | 3% |
| Millka Pietikainen | 10/10 | 2917 days | 3% |
| Ronald Daigneault | 8/10 | 2930 days | 3% |
| Debbie Lesurf | 10/10 | 2944 days | 3% |
| Joe Trigg | 7/10 | 2969 days | 3% |
| Javier Mimbrera | 9/10 | 3027 days | 3% |
| Alexander | 10/10 | 3146 days | 2% |
| Mark Ravenscroft | 10/10 | 3152 days | 2% |
| Roger | 9/10 | 3167 days | 2% |
| Mailhos Cécile | 9/10 | 3215 days | 2% |
| Mark Haydon | 10/10 | 3239 days | 2% |
| Liz K | 10/10 | 3251 days | 2% |
| Erich Brueggermann | 7/10 | 3269 days | 2% |
| Monique Pos | 10/10 | 3292 days | 2% |
| abd malik ahmad | 8/10 | 3301 days | 2% |
| Gary Cohen | 9/10 | 3331 days | 2% |
| S Webb | 9/10 | 3331 days | 2% |
| Greg Mackay | 8/10 | 3392 days | 2% |
| Mikael Torres | 9/10 | 3425 days | 2% |
| Bianca Macri | 10/10 | 3507 days | 2% |
| David Elliott | 10/10 | 3545 days | 2% |
| Susan Woods | 10/10 | 3576 days | 2% |
| Torben Koop | 10/10 | 3580 days | 2% |
| Heather Scoltock | 10/10 | 3602 days | 2% |
| Ian Robb | 10/10 | 3605 days | 2% |
| Michele Johns | 10/10 | 3605 days | 2% |
| Steve Newton | 10/10 | 3606 days | 2% |
| Tine Fook | 9/10 | 3623 days | 1% |
| Paul Read | 9/10 | 3636 days | 1% |
| Sarah Hammond | 8/10 | 3636 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3637 days | 1% |
| Roel Boorsma | 9/10 | 3655 days | 1% |
| David Walter | 5/10 | 3657 days | 1% |
| Jo Batt | 9/10 | 3672 days | 1% |
| Jamie | 9/10 | 3697 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3728 days | 1% |
| Suzanne Vermeulen | 7/10 | 3729 days | 1% |
| Denelle Coutts | 9/10 | 3740 days | 1% |
| María del Carmen Escandell | 8/10 | 3767 days | 1% |
| Andreas Knipper | 9/10 | 3783 days | 1% |
| Niall Crosby | 10/10 | 3820 days | 1% |
| Julie Walles | 9/10 | 3820 days | 1% |
| Constantin D | 7/10 | 3975 days | 1% |
| holidaymad from Solihull | 8/10 | 4001 days | 1% |
| John K | 9/10 | 4062 days | 1% |
| Mark Fisher | 8/10 | 4062 days | 1% |
| GN100 | 8/10 | 4093 days | 1% |
| Daniel Capener | 7/10 | 4186 days | 0% |
| tim winders | 9/10 | 4216 days | 0% |
| Leonie Moeller | 9/10 | 4286 days | 0% |
| Gillian Scott | 9/10 | 4306 days | 0% |
| Janina Zwerver | 9/10 | 4310 days | 0% |
| Rita Hochstiasser | 9/10 | 4333 days | 0% |
| Matthias Freiling | 7/10 | 4334 days | 0% |
| Johannes | 8/10 | 4335 days | 0% |
| Bert Snel | 9/10 | 4366 days | 0% |
| kiwifamily2 | 8/10 | 4367 days | 0% |
| David Restell | 9/10 | 4551 days | 1% |
| David Lee | 8/10 | 4685 days | 1% |
| Christopher Saunders | 7/10 | 4715 days | 1% |
| Henrik Steinruecken | 7/10 | 4745 days | 1% |
| Ramon Keller | 10/10 | 4753 days | 1% |
| Anne Kerpershoek | 8/10 | 4755 days | 1% |
| Camille Gerjat | 7/10 | 4768 days | 1% |
| Faassen | 5/10 | 4771 days | 1% |
| Fam von Hattem | 7/10 | 4775 days | 1% |
| sueadegizmo | 10/10 | 4946 days | 1% |
| Mark Westebring | 9/10 | 5025 days | 1% |
| Be Groen | 8/10 | 5030 days | 1% |
| Daniel & Manuela | 8/10 | 5044 days | 1% |
| Graham Platt | 8/10 | 5047 days | 1% |
| Lars | 9/10 | 5047 days | 1% |
| Michael Stoll | 8/10 | 5048 days | 1% |
| Moritz | 9/10 | 5051 days | 1% |
| Dominique | 8/10 | 5051 days | 1% |
| Charlotte | 7/10 | 5053 days | 1% |
| Hardy | 9/10 | 5053 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5053 days | 1% |
| Corv V D Hof | 7/10 | 5064 days | 1% |
| Guillaume Milcent | 7/10 | 5064 days | 1% |
| Lotte Foged | 8/10 | 5065 days | 1% |
| snoopidoops | 9/10 | 5098 days | 1% |
| Waldemar Schuler | 9/10 | 5145 days | 1% |
| Lardy | 8/10 | 5146 days | 1% |
| R & M Willows | 9/10 | 5146 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5190 days | 1% |
| james11 | 9/10 | 5190 days | 1% |
| kelvin88 | 10/10 | 5190 days | 1% |
| Jon11 | 10/10 | 5190 days | 1% |
| john_seasoned_traveler | 10/10 | 5190 days | 1% |
| de Smedt | 9/10 | 5376 days | 1% |
| Philip Gierke | 7/10 | 5378 days | 1% |
| Knapen | 9/10 | 5384 days | 1% |
| Kuhu | 7/10 | 5388 days | 1% |
| Christian Pflegi | 6/10 | 5392 days | 1% |
| Marianne Wheatley | 10/10 | 5392 days | 1% |
| Wheeler | 7/10 | 5393 days | 1% |
| Nick Tinnemeier | 8/10 | 5394 days | 1% |
| Fam de Kruyf | 8/10 | 5401 days | 1% |
| Fee_MacIntosh | 10/10 | 5404 days | 1% |
| Vincent | 7/10 | 5408 days | 1% |
| Sanne | 8/10 | 5408 days | 1% |
| Erica Moorhouse | 8/10 | 5409 days | 1% |
| mr Schumader | 10/10 | 5418 days | 1% |
| Helene Descamps | 7/10 | 5420 days | 1% |
| Patrick Decoster | 8/10 | 5425 days | 1% |
| Jane Hancock | 9/10 | 5427 days | 1% |
| Nadia Husain | 6/10 | 5432 days | 1% |
| hendrik king | 9/10 | 5463 days | 1% |
| Christof | 10/10 | 5738 days | 1% |
| astridaus | 9/10 | 5738 days | 1% |
| Flora | 9/10 | 5771 days | 1% |
| John Harrison | 10/10 | 5776 days | 1% |
| anon | 7/10 | 5776 days | 1% |
| Pierre Pilon | 9/10 | 5777 days | 1% |
| Peter Koeck | 10/10 | 5778 days | 1% |
| Sebastien Briant | 8/10 | 5796 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5802 days | 1% |
| Beute Jacob | 7/10 | 5810 days | 1% |
| Family van Hessem | 7/10 | 5817 days | 1% |
| Thomas Signes | 7/10 | 5824 days | 1% |
| kevinp | 7/10 | 5840 days | 1% |
| ilkal | 8/10 | 5845 days | 1% |
| elskeb | 8/10 | 5847 days | 1% |
| Hanne Wichmann | 10/10 | 5863 days | 1% |
| Steffi Marco | 7/10 | 5863 days | 1% |
| Volker Jåkel | 7/10 | 5866 days | 1% |
| MartinG | 8/10 | 6136 days | 1% |
| GillianK | 9/10 | 6138 days | 1% |
| Nick | 8/10 | 6146 days | 1% |
| Nick | 9/10 | 6147 days | 1% |
| Chris | 9/10 | 6152 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.