G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
189 Valid Reviews
The Whakapapa Holiday Park experience has a total of 193 reviews. There are 189 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 189 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.50% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.50% and is based on 189 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 189 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlie | 10/10 | 249 days | 100% |
| Morgane | 8/10 | 339 days | 95% |
| Jojo&Skoko | 10/10 | 339 days | 97% |
| Cam an | 3/10 | 370 days | 52% |
| Kc | 9/10 | 370 days | 95% |
| Bobo | 9/10 | 370 days | 95% |
| Emily | 9/10 | 370 days | 95% |
| Nadia | 9/10 | 400 days | 93% |
| Fabienne | 5/10 | 645 days | 60% |
| Jorian | 10/10 | 674 days | 77% |
| Mike Howe | 8/10 | 674 days | 75% |
| Sydney Piskor | 10/10 | 766 days | 69% |
| Anne | 6/10 | 797 days | 57% |
| Henry | 9/10 | 858 days | 60% |
| Ka Gill | 9/10 | 950 days | 50% |
| Anne | 9/10 | 980 days | 47% |
| Helen E | 8/10 | 1011 days | 43% |
| V L Nelson | 9/10 | 1039 days | 41% |
| Inge | 8/10 | 1070 days | 38% |
| Cindi Wight | 10/10 | 1131 days | 34% |
| Annie | 1/10 | 1527 days | 4% |
| Melissa | 10/10 | 1710 days | 6% |
| Jaeneen | 10/10 | 1769 days | 5% |
| Dan | 7/10 | 1861 days | 5% |
| Paul | 8/10 | 1861 days | 5% |
| Carl Bright | 10/10 | 1984 days | 5% |
| Ashleigh Lim | 10/10 | 1984 days | 5% |
| Linda | 9/10 | 1984 days | 5% |
| Reba | 9/10 | 2106 days | 5% |
| Stefan Hohmann | 10/10 | 2106 days | 5% |
| Peter | 10/10 | 2197 days | 4% |
| Su | 9/10 | 2197 days | 4% |
| Luis Vigil Vidal | 10/10 | 2227 days | 4% |
| Lua | 10/10 | 2227 days | 4% |
| Michal Mazaki | 3/10 | 2258 days | 2% |
| Michal Mazaki | 3/10 | 2258 days | 2% |
| Bites | 9/10 | 2258 days | 4% |
| Chris Plummer | 10/10 | 2258 days | 4% |
| Martinez Whanau | 9/10 | 2350 days | 4% |
| Andy | 3/10 | 2350 days | 2% |
| Paige | 9/10 | 2441 days | 4% |
| Michael | 10/10 | 2441 days | 4% |
| David Hart | 9/10 | 2472 days | 4% |
| Beth | 9/10 | 2472 days | 4% |
| Tash & Laura | 8/10 | 2500 days | 4% |
| Francois & Caroline | 9/10 | 2531 days | 4% |
| Elke fuenfstueck | 6/10 | 2562 days | 3% |
| Rachael Dyson | 9/10 | 2591 days | 4% |
| Grizzly Girl | 9/10 | 2623 days | 3% |
| Ingrid Peters | 10/10 | 2623 days | 4% |
| Kenza | 8/10 | 2623 days | 3% |
| Jennie and kids | 9/10 | 2776 days | 3% |
| Martha Godon | 8/10 | 2776 days | 3% |
| Bradletn | 8/10 | 2806 days | 3% |
| Helene | 9/10 | 2837 days | 3% |
| The Weathersons | 10/10 | 2850 days | 3% |
| Helen Bond | 10/10 | 2865 days | 3% |
| Luis Vigil Vidal | 10/10 | 2879 days | 3% |
| Millka Pietikainen | 10/10 | 2907 days | 3% |
| Ronald Daigneault | 8/10 | 2920 days | 3% |
| Debbie Lesurf | 10/10 | 2934 days | 3% |
| Joe Trigg | 7/10 | 2959 days | 3% |
| Javier Mimbrera | 9/10 | 3017 days | 3% |
| Alexander | 10/10 | 3136 days | 2% |
| Mark Ravenscroft | 10/10 | 3142 days | 2% |
| Roger | 9/10 | 3157 days | 2% |
| Mailhos Cécile | 9/10 | 3205 days | 2% |
| Mark Haydon | 10/10 | 3229 days | 2% |
| Liz K | 10/10 | 3241 days | 2% |
| Erich Brueggermann | 7/10 | 3259 days | 2% |
| Monique Pos | 10/10 | 3282 days | 2% |
| abd malik ahmad | 8/10 | 3291 days | 2% |
| Gary Cohen | 9/10 | 3321 days | 2% |
| S Webb | 9/10 | 3321 days | 2% |
| Greg Mackay | 8/10 | 3382 days | 2% |
| Mikael Torres | 9/10 | 3415 days | 2% |
| Bianca Macri | 10/10 | 3497 days | 2% |
| David Elliott | 10/10 | 3535 days | 2% |
| Susan Woods | 10/10 | 3566 days | 2% |
| Torben Koop | 10/10 | 3570 days | 2% |
| Heather Scoltock | 10/10 | 3592 days | 2% |
| Ian Robb | 10/10 | 3595 days | 2% |
| Michele Johns | 10/10 | 3595 days | 2% |
| Steve Newton | 10/10 | 3596 days | 2% |
| Tine Fook | 9/10 | 3613 days | 1% |
| Paul Read | 9/10 | 3626 days | 1% |
| Sarah Hammond | 8/10 | 3626 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3627 days | 1% |
| Roel Boorsma | 9/10 | 3645 days | 1% |
| David Walter | 5/10 | 3647 days | 1% |
| Jo Batt | 9/10 | 3662 days | 1% |
| Jamie | 9/10 | 3687 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3718 days | 1% |
| Suzanne Vermeulen | 7/10 | 3719 days | 1% |
| Denelle Coutts | 9/10 | 3730 days | 1% |
| María del Carmen Escandell | 8/10 | 3757 days | 1% |
| Andreas Knipper | 9/10 | 3773 days | 1% |
| Niall Crosby | 10/10 | 3810 days | 1% |
| Julie Walles | 9/10 | 3810 days | 1% |
| Constantin D | 7/10 | 3965 days | 1% |
| holidaymad from Solihull | 8/10 | 3991 days | 1% |
| John K | 9/10 | 4052 days | 1% |
| Mark Fisher | 8/10 | 4052 days | 1% |
| GN100 | 8/10 | 4083 days | 1% |
| Daniel Capener | 7/10 | 4176 days | 0% |
| tim winders | 9/10 | 4206 days | 0% |
| Leonie Moeller | 9/10 | 4276 days | 0% |
| Gillian Scott | 9/10 | 4296 days | 0% |
| Janina Zwerver | 9/10 | 4300 days | 0% |
| Rita Hochstiasser | 9/10 | 4323 days | 0% |
| Matthias Freiling | 7/10 | 4324 days | 0% |
| Johannes | 8/10 | 4325 days | 0% |
| Bert Snel | 9/10 | 4356 days | 0% |
| kiwifamily2 | 8/10 | 4357 days | 0% |
| David Restell | 9/10 | 4541 days | 1% |
| David Lee | 8/10 | 4675 days | 1% |
| Christopher Saunders | 7/10 | 4705 days | 1% |
| Henrik Steinruecken | 7/10 | 4735 days | 1% |
| Ramon Keller | 10/10 | 4743 days | 1% |
| Anne Kerpershoek | 8/10 | 4745 days | 1% |
| Camille Gerjat | 7/10 | 4758 days | 1% |
| Faassen | 5/10 | 4761 days | 1% |
| Fam von Hattem | 7/10 | 4765 days | 1% |
| sueadegizmo | 10/10 | 4936 days | 1% |
| Mark Westebring | 9/10 | 5015 days | 1% |
| Be Groen | 8/10 | 5020 days | 1% |
| Daniel & Manuela | 8/10 | 5034 days | 1% |
| Graham Platt | 8/10 | 5037 days | 1% |
| Lars | 9/10 | 5037 days | 1% |
| Michael Stoll | 8/10 | 5038 days | 1% |
| Moritz | 9/10 | 5041 days | 1% |
| Dominique | 8/10 | 5041 days | 1% |
| Charlotte | 7/10 | 5043 days | 1% |
| Hardy | 9/10 | 5043 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5043 days | 1% |
| Corv V D Hof | 7/10 | 5054 days | 1% |
| Guillaume Milcent | 7/10 | 5054 days | 1% |
| Lotte Foged | 8/10 | 5055 days | 1% |
| snoopidoops | 9/10 | 5088 days | 1% |
| Waldemar Schuler | 9/10 | 5135 days | 1% |
| Lardy | 8/10 | 5136 days | 1% |
| R & M Willows | 9/10 | 5136 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5180 days | 1% |
| james11 | 9/10 | 5180 days | 1% |
| kelvin88 | 10/10 | 5180 days | 1% |
| Jon11 | 10/10 | 5180 days | 1% |
| john_seasoned_traveler | 10/10 | 5180 days | 1% |
| de Smedt | 9/10 | 5366 days | 1% |
| Philip Gierke | 7/10 | 5368 days | 1% |
| Knapen | 9/10 | 5374 days | 1% |
| Kuhu | 7/10 | 5378 days | 1% |
| Christian Pflegi | 6/10 | 5382 days | 1% |
| Marianne Wheatley | 10/10 | 5382 days | 1% |
| Wheeler | 7/10 | 5383 days | 1% |
| Nick Tinnemeier | 8/10 | 5384 days | 1% |
| Fam de Kruyf | 8/10 | 5391 days | 1% |
| Fee_MacIntosh | 10/10 | 5394 days | 1% |
| Vincent | 7/10 | 5398 days | 1% |
| Sanne | 8/10 | 5398 days | 1% |
| Erica Moorhouse | 8/10 | 5399 days | 1% |
| mr Schumader | 10/10 | 5408 days | 1% |
| Helene Descamps | 7/10 | 5410 days | 1% |
| Patrick Decoster | 8/10 | 5415 days | 1% |
| Jane Hancock | 9/10 | 5417 days | 1% |
| Nadia Husain | 6/10 | 5422 days | 1% |
| hendrik king | 9/10 | 5453 days | 1% |
| Christof | 10/10 | 5728 days | 1% |
| astridaus | 9/10 | 5728 days | 1% |
| Flora | 9/10 | 5761 days | 1% |
| John Harrison | 10/10 | 5766 days | 1% |
| anon | 7/10 | 5766 days | 1% |
| Pierre Pilon | 9/10 | 5767 days | 1% |
| Peter Koeck | 10/10 | 5768 days | 1% |
| Sebastien Briant | 8/10 | 5786 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5792 days | 1% |
| Beute Jacob | 7/10 | 5800 days | 1% |
| Family van Hessem | 7/10 | 5807 days | 1% |
| Thomas Signes | 7/10 | 5814 days | 1% |
| kevinp | 7/10 | 5830 days | 1% |
| ilkal | 8/10 | 5835 days | 1% |
| elskeb | 8/10 | 5837 days | 1% |
| Hanne Wichmann | 10/10 | 5853 days | 1% |
| Steffi Marco | 7/10 | 5853 days | 1% |
| Volker Jåkel | 7/10 | 5856 days | 1% |
| MartinG | 8/10 | 6126 days | 1% |
| GillianK | 9/10 | 6128 days | 1% |
| Nick | 8/10 | 6136 days | 1% |
| Nick | 9/10 | 6137 days | 1% |
| Chris | 9/10 | 6142 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.