G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
189 Valid Reviews
The Whakapapa Holiday Park experience has a total of 193 reviews. There are 189 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 189 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.50% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.50% and is based on 189 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 189 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlie | 10/10 | 257 days | 100% |
| Morgane | 8/10 | 347 days | 95% |
| Jojo&Skoko | 10/10 | 347 days | 97% |
| Cam an | 3/10 | 378 days | 52% |
| Kc | 9/10 | 378 days | 94% |
| Bobo | 9/10 | 378 days | 94% |
| Emily | 9/10 | 378 days | 94% |
| Nadia | 9/10 | 408 days | 93% |
| Fabienne | 5/10 | 653 days | 60% |
| Jorian | 10/10 | 682 days | 76% |
| Mike Howe | 8/10 | 682 days | 75% |
| Sydney Piskor | 10/10 | 774 days | 68% |
| Anne | 6/10 | 805 days | 56% |
| Henry | 9/10 | 866 days | 59% |
| Ka Gill | 9/10 | 958 days | 49% |
| Anne | 9/10 | 988 days | 46% |
| Helen E | 8/10 | 1019 days | 43% |
| V L Nelson | 9/10 | 1047 days | 41% |
| Inge | 8/10 | 1078 days | 37% |
| Cindi Wight | 10/10 | 1139 days | 33% |
| Annie | 1/10 | 1535 days | 4% |
| Melissa | 10/10 | 1718 days | 6% |
| Jaeneen | 10/10 | 1777 days | 5% |
| Dan | 7/10 | 1869 days | 5% |
| Paul | 8/10 | 1869 days | 5% |
| Carl Bright | 10/10 | 1992 days | 5% |
| Ashleigh Lim | 10/10 | 1992 days | 5% |
| Linda | 9/10 | 1992 days | 5% |
| Reba | 9/10 | 2114 days | 5% |
| Stefan Hohmann | 10/10 | 2114 days | 5% |
| Peter | 10/10 | 2205 days | 4% |
| Su | 9/10 | 2205 days | 4% |
| Luis Vigil Vidal | 10/10 | 2235 days | 4% |
| Lua | 10/10 | 2235 days | 4% |
| Michal Mazaki | 3/10 | 2266 days | 2% |
| Michal Mazaki | 3/10 | 2266 days | 2% |
| Bites | 9/10 | 2266 days | 4% |
| Chris Plummer | 10/10 | 2266 days | 4% |
| Martinez Whanau | 9/10 | 2358 days | 4% |
| Andy | 3/10 | 2358 days | 2% |
| Paige | 9/10 | 2449 days | 4% |
| Michael | 10/10 | 2449 days | 4% |
| David Hart | 9/10 | 2480 days | 4% |
| Beth | 9/10 | 2480 days | 4% |
| Tash & Laura | 8/10 | 2508 days | 4% |
| Francois & Caroline | 9/10 | 2539 days | 4% |
| Elke fuenfstueck | 6/10 | 2570 days | 3% |
| Rachael Dyson | 9/10 | 2599 days | 4% |
| Grizzly Girl | 9/10 | 2631 days | 3% |
| Ingrid Peters | 10/10 | 2631 days | 4% |
| Kenza | 8/10 | 2631 days | 3% |
| Jennie and kids | 9/10 | 2784 days | 3% |
| Martha Godon | 8/10 | 2784 days | 3% |
| Bradletn | 8/10 | 2814 days | 3% |
| Helene | 9/10 | 2845 days | 3% |
| The Weathersons | 10/10 | 2858 days | 3% |
| Helen Bond | 10/10 | 2873 days | 3% |
| Luis Vigil Vidal | 10/10 | 2887 days | 3% |
| Millka Pietikainen | 10/10 | 2915 days | 3% |
| Ronald Daigneault | 8/10 | 2928 days | 3% |
| Debbie Lesurf | 10/10 | 2942 days | 3% |
| Joe Trigg | 7/10 | 2967 days | 3% |
| Javier Mimbrera | 9/10 | 3025 days | 3% |
| Alexander | 10/10 | 3144 days | 2% |
| Mark Ravenscroft | 10/10 | 3150 days | 2% |
| Roger | 9/10 | 3165 days | 2% |
| Mailhos Cécile | 9/10 | 3213 days | 2% |
| Mark Haydon | 10/10 | 3237 days | 2% |
| Liz K | 10/10 | 3249 days | 2% |
| Erich Brueggermann | 7/10 | 3267 days | 2% |
| Monique Pos | 10/10 | 3290 days | 2% |
| abd malik ahmad | 8/10 | 3299 days | 2% |
| Gary Cohen | 9/10 | 3329 days | 2% |
| S Webb | 9/10 | 3329 days | 2% |
| Greg Mackay | 8/10 | 3390 days | 2% |
| Mikael Torres | 9/10 | 3423 days | 2% |
| Bianca Macri | 10/10 | 3505 days | 2% |
| David Elliott | 10/10 | 3543 days | 2% |
| Susan Woods | 10/10 | 3574 days | 2% |
| Torben Koop | 10/10 | 3578 days | 2% |
| Heather Scoltock | 10/10 | 3600 days | 2% |
| Ian Robb | 10/10 | 3603 days | 2% |
| Michele Johns | 10/10 | 3603 days | 2% |
| Steve Newton | 10/10 | 3604 days | 2% |
| Tine Fook | 9/10 | 3621 days | 1% |
| Paul Read | 9/10 | 3634 days | 1% |
| Sarah Hammond | 8/10 | 3634 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3635 days | 1% |
| Roel Boorsma | 9/10 | 3653 days | 1% |
| David Walter | 5/10 | 3655 days | 1% |
| Jo Batt | 9/10 | 3670 days | 1% |
| Jamie | 9/10 | 3695 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3726 days | 1% |
| Suzanne Vermeulen | 7/10 | 3727 days | 1% |
| Denelle Coutts | 9/10 | 3738 days | 1% |
| María del Carmen Escandell | 8/10 | 3765 days | 1% |
| Andreas Knipper | 9/10 | 3781 days | 1% |
| Niall Crosby | 10/10 | 3818 days | 1% |
| Julie Walles | 9/10 | 3818 days | 1% |
| Constantin D | 7/10 | 3973 days | 1% |
| holidaymad from Solihull | 8/10 | 3999 days | 1% |
| John K | 9/10 | 4060 days | 1% |
| Mark Fisher | 8/10 | 4060 days | 1% |
| GN100 | 8/10 | 4091 days | 1% |
| Daniel Capener | 7/10 | 4184 days | 0% |
| tim winders | 9/10 | 4214 days | 0% |
| Leonie Moeller | 9/10 | 4284 days | 0% |
| Gillian Scott | 9/10 | 4304 days | 0% |
| Janina Zwerver | 9/10 | 4308 days | 0% |
| Rita Hochstiasser | 9/10 | 4331 days | 0% |
| Matthias Freiling | 7/10 | 4332 days | 0% |
| Johannes | 8/10 | 4333 days | 0% |
| Bert Snel | 9/10 | 4364 days | 0% |
| kiwifamily2 | 8/10 | 4365 days | 0% |
| David Restell | 9/10 | 4549 days | 1% |
| David Lee | 8/10 | 4683 days | 1% |
| Christopher Saunders | 7/10 | 4713 days | 1% |
| Henrik Steinruecken | 7/10 | 4743 days | 1% |
| Ramon Keller | 10/10 | 4751 days | 1% |
| Anne Kerpershoek | 8/10 | 4753 days | 1% |
| Camille Gerjat | 7/10 | 4766 days | 1% |
| Faassen | 5/10 | 4769 days | 1% |
| Fam von Hattem | 7/10 | 4773 days | 1% |
| sueadegizmo | 10/10 | 4944 days | 1% |
| Mark Westebring | 9/10 | 5023 days | 1% |
| Be Groen | 8/10 | 5028 days | 1% |
| Daniel & Manuela | 8/10 | 5042 days | 1% |
| Graham Platt | 8/10 | 5045 days | 1% |
| Lars | 9/10 | 5045 days | 1% |
| Michael Stoll | 8/10 | 5046 days | 1% |
| Moritz | 9/10 | 5049 days | 1% |
| Dominique | 8/10 | 5049 days | 1% |
| Charlotte | 7/10 | 5051 days | 1% |
| Hardy | 9/10 | 5051 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5051 days | 1% |
| Corv V D Hof | 7/10 | 5062 days | 1% |
| Guillaume Milcent | 7/10 | 5062 days | 1% |
| Lotte Foged | 8/10 | 5063 days | 1% |
| snoopidoops | 9/10 | 5096 days | 1% |
| Waldemar Schuler | 9/10 | 5143 days | 1% |
| Lardy | 8/10 | 5144 days | 1% |
| R & M Willows | 9/10 | 5144 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5188 days | 1% |
| james11 | 9/10 | 5188 days | 1% |
| kelvin88 | 10/10 | 5188 days | 1% |
| Jon11 | 10/10 | 5188 days | 1% |
| john_seasoned_traveler | 10/10 | 5188 days | 1% |
| de Smedt | 9/10 | 5374 days | 1% |
| Philip Gierke | 7/10 | 5376 days | 1% |
| Knapen | 9/10 | 5382 days | 1% |
| Kuhu | 7/10 | 5386 days | 1% |
| Christian Pflegi | 6/10 | 5390 days | 1% |
| Marianne Wheatley | 10/10 | 5390 days | 1% |
| Wheeler | 7/10 | 5391 days | 1% |
| Nick Tinnemeier | 8/10 | 5392 days | 1% |
| Fam de Kruyf | 8/10 | 5399 days | 1% |
| Fee_MacIntosh | 10/10 | 5402 days | 1% |
| Vincent | 7/10 | 5406 days | 1% |
| Sanne | 8/10 | 5406 days | 1% |
| Erica Moorhouse | 8/10 | 5407 days | 1% |
| mr Schumader | 10/10 | 5416 days | 1% |
| Helene Descamps | 7/10 | 5418 days | 1% |
| Patrick Decoster | 8/10 | 5423 days | 1% |
| Jane Hancock | 9/10 | 5425 days | 1% |
| Nadia Husain | 6/10 | 5430 days | 1% |
| hendrik king | 9/10 | 5461 days | 1% |
| Christof | 10/10 | 5736 days | 1% |
| astridaus | 9/10 | 5736 days | 1% |
| Flora | 9/10 | 5769 days | 1% |
| John Harrison | 10/10 | 5774 days | 1% |
| anon | 7/10 | 5774 days | 1% |
| Pierre Pilon | 9/10 | 5775 days | 1% |
| Peter Koeck | 10/10 | 5776 days | 1% |
| Sebastien Briant | 8/10 | 5794 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5800 days | 1% |
| Beute Jacob | 7/10 | 5808 days | 1% |
| Family van Hessem | 7/10 | 5815 days | 1% |
| Thomas Signes | 7/10 | 5822 days | 1% |
| kevinp | 7/10 | 5838 days | 1% |
| ilkal | 8/10 | 5843 days | 1% |
| elskeb | 8/10 | 5845 days | 1% |
| Hanne Wichmann | 10/10 | 5861 days | 1% |
| Steffi Marco | 7/10 | 5861 days | 1% |
| Volker Jåkel | 7/10 | 5864 days | 1% |
| MartinG | 8/10 | 6134 days | 1% |
| GillianK | 9/10 | 6136 days | 1% |
| Nick | 8/10 | 6144 days | 1% |
| Nick | 9/10 | 6145 days | 1% |
| Chris | 9/10 | 6150 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.