Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
189 Valid Reviews
The Whakapapa Holiday Park experience has a total of 193 reviews. There are 189 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 189 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 48 |
|
25% |
| 9/10 | 62 |
|
33% |
| 8/10 | 40 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.50% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.50% and is based on 189 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 189 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Charlie | 10/10 | 261 days | 100% |
| Morgane | 8/10 | 351 days | 95% |
| Jojo&Skoko | 10/10 | 351 days | 97% |
| Cam an | 3/10 | 382 days | 52% |
| Kc | 9/10 | 382 days | 94% |
| Bobo | 9/10 | 382 days | 94% |
| Emily | 9/10 | 382 days | 94% |
| Nadia | 9/10 | 412 days | 93% |
| Fabienne | 5/10 | 657 days | 60% |
| Jorian | 10/10 | 686 days | 76% |
| Mike Howe | 8/10 | 686 days | 75% |
| Sydney Piskor | 10/10 | 778 days | 68% |
| Anne | 6/10 | 809 days | 56% |
| Henry | 9/10 | 870 days | 59% |
| Ka Gill | 9/10 | 962 days | 49% |
| Anne | 9/10 | 992 days | 46% |
| Helen E | 8/10 | 1023 days | 43% |
| V L Nelson | 9/10 | 1051 days | 40% |
| Inge | 8/10 | 1082 days | 37% |
| Cindi Wight | 10/10 | 1143 days | 33% |
| Annie | 1/10 | 1539 days | 4% |
| Melissa | 10/10 | 1722 days | 6% |
| Jaeneen | 10/10 | 1781 days | 5% |
| Dan | 7/10 | 1873 days | 5% |
| Paul | 8/10 | 1873 days | 5% |
| Carl Bright | 10/10 | 1996 days | 5% |
| Ashleigh Lim | 10/10 | 1996 days | 5% |
| Linda | 9/10 | 1996 days | 5% |
| Reba | 9/10 | 2118 days | 5% |
| Stefan Hohmann | 10/10 | 2118 days | 5% |
| Peter | 10/10 | 2209 days | 4% |
| Su | 9/10 | 2209 days | 4% |
| Luis Vigil Vidal | 10/10 | 2239 days | 4% |
| Lua | 10/10 | 2239 days | 4% |
| Michal Mazaki | 3/10 | 2270 days | 2% |
| Michal Mazaki | 3/10 | 2270 days | 2% |
| Bites | 9/10 | 2270 days | 4% |
| Chris Plummer | 10/10 | 2270 days | 4% |
| Martinez Whanau | 9/10 | 2362 days | 4% |
| Andy | 3/10 | 2362 days | 2% |
| Paige | 9/10 | 2453 days | 4% |
| Michael | 10/10 | 2453 days | 4% |
| David Hart | 9/10 | 2484 days | 4% |
| Beth | 9/10 | 2484 days | 4% |
| Tash & Laura | 8/10 | 2512 days | 4% |
| Francois & Caroline | 9/10 | 2543 days | 4% |
| Elke fuenfstueck | 6/10 | 2574 days | 3% |
| Rachael Dyson | 9/10 | 2603 days | 4% |
| Grizzly Girl | 9/10 | 2635 days | 3% |
| Ingrid Peters | 10/10 | 2635 days | 4% |
| Kenza | 8/10 | 2635 days | 3% |
| Jennie and kids | 9/10 | 2788 days | 3% |
| Martha Godon | 8/10 | 2788 days | 3% |
| Bradletn | 8/10 | 2818 days | 3% |
| Helene | 9/10 | 2849 days | 3% |
| The Weathersons | 10/10 | 2862 days | 3% |
| Helen Bond | 10/10 | 2877 days | 3% |
| Luis Vigil Vidal | 10/10 | 2891 days | 3% |
| Millka Pietikainen | 10/10 | 2919 days | 3% |
| Ronald Daigneault | 8/10 | 2932 days | 3% |
| Debbie Lesurf | 10/10 | 2946 days | 3% |
| Joe Trigg | 7/10 | 2971 days | 3% |
| Javier Mimbrera | 9/10 | 3029 days | 3% |
| Alexander | 10/10 | 3148 days | 2% |
| Mark Ravenscroft | 10/10 | 3154 days | 2% |
| Roger | 9/10 | 3169 days | 2% |
| Mailhos Cécile | 9/10 | 3217 days | 2% |
| Mark Haydon | 10/10 | 3241 days | 2% |
| Liz K | 10/10 | 3253 days | 2% |
| Erich Brueggermann | 7/10 | 3271 days | 2% |
| Monique Pos | 10/10 | 3294 days | 2% |
| abd malik ahmad | 8/10 | 3303 days | 2% |
| Gary Cohen | 9/10 | 3333 days | 2% |
| S Webb | 9/10 | 3333 days | 2% |
| Greg Mackay | 8/10 | 3394 days | 2% |
| Mikael Torres | 9/10 | 3427 days | 2% |
| Bianca Macri | 10/10 | 3509 days | 2% |
| David Elliott | 10/10 | 3547 days | 2% |
| Susan Woods | 10/10 | 3578 days | 2% |
| Torben Koop | 10/10 | 3582 days | 2% |
| Heather Scoltock | 10/10 | 3604 days | 2% |
| Ian Robb | 10/10 | 3607 days | 2% |
| Michele Johns | 10/10 | 3607 days | 2% |
| Steve Newton | 10/10 | 3608 days | 2% |
| Tine Fook | 9/10 | 3625 days | 2% |
| Paul Read | 9/10 | 3638 days | 1% |
| Sarah Hammond | 8/10 | 3638 days | 1% |
| Pablo Suarez Fernandez | 9/10 | 3639 days | 1% |
| Roel Boorsma | 9/10 | 3657 days | 1% |
| David Walter | 5/10 | 3659 days | 1% |
| Jo Batt | 9/10 | 3674 days | 1% |
| Jamie | 9/10 | 3699 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3730 days | 1% |
| Suzanne Vermeulen | 7/10 | 3731 days | 1% |
| Denelle Coutts | 9/10 | 3742 days | 1% |
| María del Carmen Escandell | 8/10 | 3769 days | 1% |
| Andreas Knipper | 9/10 | 3785 days | 1% |
| Niall Crosby | 10/10 | 3822 days | 1% |
| Julie Walles | 9/10 | 3822 days | 1% |
| Constantin D | 7/10 | 3977 days | 1% |
| holidaymad from Solihull | 8/10 | 4003 days | 1% |
| John K | 9/10 | 4064 days | 1% |
| Mark Fisher | 8/10 | 4064 days | 1% |
| GN100 | 8/10 | 4095 days | 1% |
| Daniel Capener | 7/10 | 4188 days | 0% |
| tim winders | 9/10 | 4218 days | 0% |
| Leonie Moeller | 9/10 | 4288 days | 0% |
| Gillian Scott | 9/10 | 4308 days | 0% |
| Janina Zwerver | 9/10 | 4312 days | 0% |
| Rita Hochstiasser | 9/10 | 4335 days | 0% |
| Matthias Freiling | 7/10 | 4336 days | 0% |
| Johannes | 8/10 | 4337 days | 0% |
| Bert Snel | 9/10 | 4368 days | 0% |
| kiwifamily2 | 8/10 | 4369 days | 0% |
| David Restell | 9/10 | 4553 days | 1% |
| David Lee | 8/10 | 4687 days | 1% |
| Christopher Saunders | 7/10 | 4717 days | 1% |
| Henrik Steinruecken | 7/10 | 4747 days | 1% |
| Ramon Keller | 10/10 | 4755 days | 1% |
| Anne Kerpershoek | 8/10 | 4757 days | 1% |
| Camille Gerjat | 7/10 | 4770 days | 1% |
| Faassen | 5/10 | 4773 days | 1% |
| Fam von Hattem | 7/10 | 4777 days | 1% |
| sueadegizmo | 10/10 | 4948 days | 1% |
| Mark Westebring | 9/10 | 5027 days | 1% |
| Be Groen | 8/10 | 5032 days | 1% |
| Daniel & Manuela | 8/10 | 5046 days | 1% |
| Graham Platt | 8/10 | 5049 days | 1% |
| Lars | 9/10 | 5049 days | 1% |
| Michael Stoll | 8/10 | 5050 days | 1% |
| Moritz | 9/10 | 5053 days | 1% |
| Dominique | 8/10 | 5053 days | 1% |
| Charlotte | 7/10 | 5055 days | 1% |
| Hardy | 9/10 | 5055 days | 1% |
| Marjolein Hartsuiker | 8/10 | 5055 days | 1% |
| Corv V D Hof | 7/10 | 5066 days | 1% |
| Guillaume Milcent | 7/10 | 5066 days | 1% |
| Lotte Foged | 8/10 | 5067 days | 1% |
| snoopidoops | 9/10 | 5100 days | 1% |
| Waldemar Schuler | 9/10 | 5147 days | 1% |
| Lardy | 8/10 | 5148 days | 1% |
| R & M Willows | 9/10 | 5148 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 5192 days | 1% |
| james11 | 9/10 | 5192 days | 1% |
| kelvin88 | 10/10 | 5192 days | 1% |
| Jon11 | 10/10 | 5192 days | 1% |
| john_seasoned_traveler | 10/10 | 5192 days | 1% |
| de Smedt | 9/10 | 5378 days | 1% |
| Philip Gierke | 7/10 | 5380 days | 1% |
| Knapen | 9/10 | 5386 days | 1% |
| Kuhu | 7/10 | 5390 days | 1% |
| Christian Pflegi | 6/10 | 5394 days | 1% |
| Marianne Wheatley | 10/10 | 5394 days | 1% |
| Wheeler | 7/10 | 5395 days | 1% |
| Nick Tinnemeier | 8/10 | 5396 days | 1% |
| Fam de Kruyf | 8/10 | 5403 days | 1% |
| Fee_MacIntosh | 10/10 | 5406 days | 1% |
| Vincent | 7/10 | 5410 days | 1% |
| Sanne | 8/10 | 5410 days | 1% |
| Erica Moorhouse | 8/10 | 5411 days | 1% |
| mr Schumader | 10/10 | 5420 days | 1% |
| Helene Descamps | 7/10 | 5422 days | 1% |
| Patrick Decoster | 8/10 | 5427 days | 1% |
| Jane Hancock | 9/10 | 5429 days | 1% |
| Nadia Husain | 6/10 | 5434 days | 1% |
| hendrik king | 9/10 | 5465 days | 1% |
| Christof | 10/10 | 5740 days | 1% |
| astridaus | 9/10 | 5740 days | 1% |
| Flora | 9/10 | 5773 days | 1% |
| John Harrison | 10/10 | 5778 days | 1% |
| anon | 7/10 | 5778 days | 1% |
| Pierre Pilon | 9/10 | 5779 days | 1% |
| Peter Koeck | 10/10 | 5780 days | 1% |
| Sebastien Briant | 8/10 | 5798 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5804 days | 1% |
| Beute Jacob | 7/10 | 5812 days | 1% |
| Family van Hessem | 7/10 | 5819 days | 1% |
| Thomas Signes | 7/10 | 5826 days | 1% |
| kevinp | 7/10 | 5842 days | 1% |
| ilkal | 8/10 | 5847 days | 1% |
| elskeb | 8/10 | 5849 days | 1% |
| Hanne Wichmann | 10/10 | 5865 days | 1% |
| Steffi Marco | 7/10 | 5865 days | 1% |
| Volker Jåkel | 7/10 | 5868 days | 1% |
| MartinG | 8/10 | 6138 days | 1% |
| GillianK | 9/10 | 6140 days | 1% |
| Nick | 8/10 | 6148 days | 1% |
| Nick | 9/10 | 6149 days | 1% |
| Chris | 9/10 | 6154 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.