Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakapapa Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakapapa Holiday Park
Valid Reviews
183 Valid Reviews
The Whakapapa Holiday Park experience has a total of 187 reviews. There are 183 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 183 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
25% |
| 9/10 | 59 |
|
32% |
| 8/10 | 39 |
|
21% |
| 7/10 | 26 |
|
14% |
| 6/10 | 4 |
|
2% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
84.26% Average
The raw data average (mean) for all the Whakapapa Holiday Park valid reviews is 84.26% and is based on 183 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
72 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 183 valid reviews, the experience has 72 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 72 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
11% |
| 9/10 | 18 |
|
25% |
| 8/10 | 23 |
|
32% |
| 7/10 | 20 |
|
28% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.97% Average
The raw data average (mean) for all the Whakapapa Holiday Park face-to-face reviews is 80.97% and is based on 72 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cam an | 3/10 | 7 days | 55% |
| Nadia | 9/10 | 37 days | 100% |
| Fabienne | 5/10 | 282 days | 74% |
| Jorian | 10/10 | 311 days | 96% |
| Mike Howe | 8/10 | 311 days | 94% |
| Sydney Piskor | 10/10 | 403 days | 92% |
| Anne | 6/10 | 434 days | 78% |
| Henry | 9/10 | 495 days | 86% |
| Ka Gill | 9/10 | 587 days | 80% |
| Anne | 9/10 | 617 days | 78% |
| Helen E | 8/10 | 648 days | 75% |
| V L Nelson | 9/10 | 676 days | 74% |
| Inge | 8/10 | 707 days | 71% |
| Cindi Wight | 10/10 | 768 days | 67% |
| Annie | 1/10 | 1164 days | 12% |
| Melissa | 10/10 | 1347 days | 18% |
| Jaeneen | 10/10 | 1406 days | 15% |
| Dan | 7/10 | 1498 days | 10% |
| Paul | 8/10 | 1498 days | 11% |
| Carl Bright | 10/10 | 1621 days | 7% |
| Ashleigh Lim | 10/10 | 1621 days | 7% |
| Linda | 9/10 | 1621 days | 7% |
| Reba | 9/10 | 1743 days | 5% |
| Stefan Hohmann | 10/10 | 1743 days | 5% |
| Peter | 10/10 | 1834 days | 5% |
| Su | 9/10 | 1834 days | 5% |
| Luis Vigil Vidal | 10/10 | 1864 days | 5% |
| Lua | 10/10 | 1864 days | 5% |
| Michal Mazaki | 3/10 | 1895 days | 3% |
| Michal Mazaki | 3/10 | 1895 days | 3% |
| Bites | 9/10 | 1895 days | 5% |
| Chris Plummer | 10/10 | 1895 days | 5% |
| Martinez Whanau | 9/10 | 1987 days | 5% |
| Andy | 3/10 | 1987 days | 3% |
| Paige | 9/10 | 2078 days | 4% |
| Michael | 10/10 | 2078 days | 5% |
| David Hart | 9/10 | 2109 days | 4% |
| Beth | 9/10 | 2109 days | 4% |
| Tash & Laura | 8/10 | 2137 days | 4% |
| Francois & Caroline | 9/10 | 2168 days | 4% |
| Elke fuenfstueck | 6/10 | 2199 days | 4% |
| Rachael Dyson | 9/10 | 2229 days | 4% |
| Grizzly Girl | 9/10 | 2260 days | 4% |
| Ingrid Peters | 10/10 | 2260 days | 4% |
| Kenza | 8/10 | 2260 days | 4% |
| Jennie and kids | 9/10 | 2413 days | 4% |
| Martha Godon | 8/10 | 2413 days | 4% |
| Bradletn | 8/10 | 2443 days | 4% |
| Helene | 9/10 | 2474 days | 4% |
| The Weathersons | 10/10 | 2487 days | 3% |
| Helen Bond | 10/10 | 2502 days | 4% |
| Luis Vigil Vidal | 10/10 | 2516 days | 3% |
| Millka Pietikainen | 10/10 | 2544 days | 4% |
| Ronald Daigneault | 8/10 | 2557 days | 3% |
| Debbie Lesurf | 10/10 | 2571 days | 4% |
| Joe Trigg | 7/10 | 2596 days | 3% |
| Javier Mimbrera | 9/10 | 2655 days | 3% |
| Alexander | 10/10 | 2773 days | 3% |
| Mark Ravenscroft | 10/10 | 2779 days | 3% |
| Roger | 9/10 | 2794 days | 3% |
| Mailhos Cécile | 9/10 | 2842 days | 3% |
| Mark Haydon | 10/10 | 2867 days | 3% |
| Liz K | 10/10 | 2878 days | 3% |
| Erich Brueggermann | 7/10 | 2896 days | 3% |
| Monique Pos | 10/10 | 2919 days | 3% |
| abd malik ahmad | 8/10 | 2929 days | 3% |
| Gary Cohen | 9/10 | 2959 days | 3% |
| S Webb | 9/10 | 2959 days | 3% |
| Greg Mackay | 8/10 | 3020 days | 3% |
| Mikael Torres | 9/10 | 3052 days | 3% |
| Bianca Macri | 10/10 | 3134 days | 2% |
| David Elliott | 10/10 | 3173 days | 2% |
| Susan Woods | 10/10 | 3204 days | 2% |
| Torben Koop | 10/10 | 3207 days | 2% |
| Heather Scoltock | 10/10 | 3229 days | 2% |
| Ian Robb | 10/10 | 3233 days | 2% |
| Michele Johns | 10/10 | 3233 days | 2% |
| Steve Newton | 10/10 | 3233 days | 2% |
| Tine Fook | 9/10 | 3250 days | 2% |
| Paul Read | 9/10 | 3264 days | 2% |
| Sarah Hammond | 8/10 | 3264 days | 2% |
| Pablo Suarez Fernandez | 9/10 | 3264 days | 2% |
| Roel Boorsma | 9/10 | 3282 days | 2% |
| David Walter | 5/10 | 3284 days | 2% |
| Jo Batt | 9/10 | 3299 days | 2% |
| Jamie | 9/10 | 3325 days | 2% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 5/10 | 3356 days | 2% |
| Suzanne Vermeulen | 7/10 | 3356 days | 2% |
| Denelle Coutts | 9/10 | 3367 days | 2% |
| María del Carmen Escandell | 8/10 | 3394 days | 2% |
| Andreas Knipper | 9/10 | 3410 days | 2% |
| Niall Crosby | 10/10 | 3448 days | 2% |
| Julie Walles | 9/10 | 3448 days | 2% |
| Constantin D | 7/10 | 3602 days | 1% |
| holidaymad from Solihull | 8/10 | 3629 days | 1% |
| John K | 9/10 | 3690 days | 1% |
| Mark Fisher | 8/10 | 3690 days | 1% |
| GN100 | 8/10 | 3721 days | 1% |
| Daniel Capener | 7/10 | 3813 days | 1% |
| tim winders | 9/10 | 3843 days | 1% |
| Leonie Moeller | 9/10 | 3913 days | 1% |
| Gillian Scott | 9/10 | 3933 days | 1% |
| Janina Zwerver | 9/10 | 3937 days | 1% |
| Rita Hochstiasser | 9/10 | 3960 days | 1% |
| Matthias Freiling | 7/10 | 3961 days | 1% |
| Johannes | 8/10 | 3962 days | 1% |
| Bert Snel | 9/10 | 3994 days | 1% |
| kiwifamily2 | 8/10 | 3994 days | 1% |
| David Restell | 9/10 | 4178 days | 0% |
| David Lee | 8/10 | 4312 days | 0% |
| Christopher Saunders | 7/10 | 4342 days | 0% |
| Henrik Steinruecken | 7/10 | 4372 days | 0% |
| Ramon Keller | 10/10 | 4380 days | 1% |
| Anne Kerpershoek | 8/10 | 4382 days | 1% |
| Camille Gerjat | 7/10 | 4395 days | 1% |
| Faassen | 5/10 | 4398 days | 1% |
| Fam von Hattem | 7/10 | 4402 days | 1% |
| sueadegizmo | 10/10 | 4573 days | 1% |
| Mark Westebring | 9/10 | 4652 days | 1% |
| Be Groen | 8/10 | 4657 days | 1% |
| Daniel & Manuela | 8/10 | 4671 days | 1% |
| Graham Platt | 8/10 | 4674 days | 1% |
| Lars | 9/10 | 4674 days | 1% |
| Michael Stoll | 8/10 | 4675 days | 1% |
| Moritz | 9/10 | 4678 days | 1% |
| Dominique | 8/10 | 4678 days | 1% |
| Charlotte | 7/10 | 4680 days | 1% |
| Hardy | 9/10 | 4680 days | 1% |
| Marjolein Hartsuiker | 8/10 | 4680 days | 1% |
| Corv V D Hof | 7/10 | 4691 days | 1% |
| Guillaume Milcent | 7/10 | 4691 days | 1% |
| Lotte Foged | 8/10 | 4692 days | 1% |
| snoopidoops | 9/10 | 4725 days | 1% |
| Waldemar Schuler | 9/10 | 4772 days | 1% |
| Lardy | 8/10 | 4773 days | 1% |
| R & M Willows | 9/10 | 4773 days | 1% |
| Amelia Tan-MaKhmalchi | 10/10 | 4817 days | 1% |
| james11 | 9/10 | 4817 days | 1% |
| kelvin88 | 10/10 | 4817 days | 1% |
| Jon11 | 10/10 | 4817 days | 1% |
| john_seasoned_traveler | 10/10 | 4817 days | 1% |
| de Smedt | 9/10 | 5003 days | 1% |
| Philip Gierke | 7/10 | 5005 days | 1% |
| Knapen | 9/10 | 5011 days | 1% |
| Kuhu | 7/10 | 5015 days | 1% |
| Christian Pflegi | 6/10 | 5019 days | 1% |
| Marianne Wheatley | 10/10 | 5019 days | 1% |
| Wheeler | 7/10 | 5020 days | 1% |
| Nick Tinnemeier | 8/10 | 5021 days | 1% |
| Fam de Kruyf | 8/10 | 5028 days | 1% |
| Fee_MacIntosh | 10/10 | 5031 days | 1% |
| Vincent | 7/10 | 5035 days | 1% |
| Sanne | 8/10 | 5035 days | 1% |
| Erica Moorhouse | 8/10 | 5036 days | 1% |
| mr Schumader | 10/10 | 5045 days | 1% |
| Helene Descamps | 7/10 | 5047 days | 1% |
| Patrick Decoster | 8/10 | 5052 days | 1% |
| Jane Hancock | 9/10 | 5054 days | 1% |
| Nadia Husain | 6/10 | 5059 days | 1% |
| hendrik king | 9/10 | 5090 days | 1% |
| Christof | 10/10 | 5365 days | 1% |
| astridaus | 9/10 | 5365 days | 1% |
| Flora | 9/10 | 5398 days | 1% |
| John Harrison | 10/10 | 5403 days | 1% |
| anon | 7/10 | 5403 days | 1% |
| Pierre Pilon | 9/10 | 5404 days | 1% |
| Peter Koeck | 10/10 | 5405 days | 1% |
| Sebastien Briant | 8/10 | 5423 days | 1% |
| Schubert, Wolfgang & Claudia | 8/10 | 5429 days | 1% |
| Beute Jacob | 7/10 | 5437 days | 1% |
| Family van Hessem | 7/10 | 5444 days | 1% |
| Thomas Signes | 7/10 | 5451 days | 1% |
| kevinp | 7/10 | 5467 days | 1% |
| ilkal | 8/10 | 5472 days | 1% |
| elskeb | 8/10 | 5474 days | 1% |
| Hanne Wichmann | 10/10 | 5490 days | 1% |
| Steffi Marco | 7/10 | 5490 days | 1% |
| Volker Jåkel | 7/10 | 5493 days | 1% |
| MartinG | 8/10 | 5763 days | 1% |
| GillianK | 9/10 | 5765 days | 1% |
| Nick | 8/10 | 5773 days | 1% |
| Nick | 9/10 | 5774 days | 1% |
| Chris | 9/10 | 5779 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakapapa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.10% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Whakapapa Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakapapa Holiday Park experience has been adjusted for 5 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| … | … |
Balancing Adjustment
2.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.