Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Taranaki Falls.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Taranaki Falls

Valid Reviews

65 Valid Reviews

The Taranaki Falls experience has a total of 65 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 65 valid reviews:

Rating Count Percentage
10/10 16
25%
9/10 22
34%
8/10 18
28%
7/10 8
12%
6/10 1
2%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

86.77% Average

The raw data average (mean) for all the Taranaki Falls valid reviews is 86.77% and is based on 65 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

61 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 65 valid reviews, the experience has 61 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 61 face-to-face reviews:

Rating Count Percentage
10/10 14
23%
9/10 21
34%
8/10 17
28%
7/10 8
13%
6/10 1
2%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

86.39% Average

The raw data average (mean) for all the Taranaki Falls face-to-face reviews is 86.39% and is based on 61 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

87.30%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Dee Greig-Dunn 9/10 2163 days 100%
Linnea Sahlberg 10/10 2572 days 82%
Kati Behrendt 10/10 2831 days 70%
Julia Achatz 7/10 2833 days 65%
Markus Wagner 9/10 2833 days 70%
Katharina Gans 9/10 2841 days 69%
Benedikt Lorenz 10/10 2843 days 70%
Jonas Neumann 9/10 2846 days 69%
Theresa Flach 10/10 2846 days 70%
Daniela Hintermayr 7/10 2847 days 65%
Thomas Klinting 6/10 2847 days 60%
Wouter Bleckmann 8/10 2881 days 67%
Tom Rogers 7/10 2895 days 63%
Ulf 10/10 2907 days 67%
Jack Robinson 10/10 2918 days 66%
Robert Elzinga 8/10 3148 days 55%
David Schelensky 10/10 3197 days 54%
Ruven Rintelmann 9/10 3198 days 53%
Daniel Roedel 8/10 3206 days 52%
Catherine Schlachter 9/10 3874 days 22%
Christina Perez 8/10 3874 days 22%
Casandra Prunica 9/10 3901 days 21%
Janina Zwerver 8/10 3901 days 21%
Anton Thisted 7/10 4231 days 6%
Chantal Mortel 8/10 4269 days 4%
Soren and Inelase Lindhardbell 10/10 4336 days 2%
Soren and Inelase Lindhardbell 10/10 4336 days 2%
Brigitte 9/10 4342 days 1%
Ron 8/10 4358 days 0%
Laurits and Bettina 9/10 4361 days 0%
Kerstin 9/10 4369 days 0%
Helmut Schmid 9/10 4623 days 23%
Melinda Moir 9/10 4635 days 23%
Lars 8/10 4638 days 22%
Lotte Foged 9/10 4656 days 23%
Dean 8/10 4704 days 22%
Lisa Beutler 10/10 4709 days 23%
Barry Dunster 10/10 4720 days 23%
Rudy Witt 8/10 4736 days 22%
Tina 9/10 4750 days 23%
Ralph & Marloes Meyers 9/10 4963 days 23%
Wheeler 10/10 4984 days 23%
Michael Orme 7/10 4985 days 21%
Tim 9/10 4985 days 23%
Tina Baun 8/10 4987 days 22%
Erica Moorhouse 8/10 5000 days 22%
Dennis & Claudia 8/10 5015 days 22%
Florian 7/10 5016 days 21%
D Oostrum 9/10 5018 days 23%
Mike Peirce 9/10 5354 days 23%
Cecile 10/10 5363 days 23%
Jannievan Osnabrugge 7/10 5370 days 21%
Lousie Hug 7/10 5374 days 21%
Schubert, Wolfgang & Claudia 8/10 5393 days 22%
ilkal 8/10 5436 days 22%
katesc 9/10 5439 days 23%
usigmund 8/10 5439 days 22%
vernenal 10/10 5454 days 23%
Bue Verrept 8/10 5457 days 22%
Monika Wenzel 10/10 5458 days 23%
Louis Duhaime 9/10 5461 days 23%
Jeanette Larsen 9/10 5462 days 23%
johannac 8/10 5569 days 22%
BVanW 9/10 5686 days 23%
Ralph Boese 10/10 5714 days 23%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Taranaki Falls does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

1.41% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

89%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.