Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Harwoods Hole.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Harwoods Hole

Valid Reviews

46 Valid Reviews

The Harwoods Hole experience has a total of 46 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 46 valid reviews:

Rating Count Percentage
10/10 15
33%
9/10 15
33%
8/10 9
20%
7/10 4
9%
6/10 1
2%
5/10 2
4%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

87.17% Average

The raw data average (mean) for all the Harwoods Hole valid reviews is 87.17% and is based on 46 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

39 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 46 valid reviews, the experience has 39 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 39 face-to-face reviews:

Rating Count Percentage
10/10 14
36%
9/10 13
33%
8/10 6
15%
7/10 4
10%
6/10 1
3%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.21% Average

The raw data average (mean) for all the Harwoods Hole face-to-face reviews is 88.21% and is based on 39 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.41%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Susanne 5/10 1773 days 100%
Sandra Marangi 9/10 2797 days 76%
Matthias Wohlegamuth 7/10 2797 days 71%
Anna Wooster 10/10 2799 days 76%
Theo Macer 10/10 2800 days 76%
Natasha 7/10 2821 days 69%
Evelyn Rloeh 8/10 2850 days 72%
Rulp Niet 9/10 2850 days 73%
Luke 8/10 2850 days 72%
Eline-Jessica van der Hoeven 8/10 2867 days 71%
Jenna Kuittinen 7/10 3093 days 55%
Jari Kahelin 7/10 3093 days 55%
Ellie Perkin 8/10 3098 days 59%
George Bellwood 9/10 3104 days 59%
Sarah Dorsett 10/10 3104 days 60%
Lauren Dinnage 9/10 3113 days 59%
Josh Symons 6/10 3120 days 49%
Ellen Holmgren 10/10 3121 days 59%
Natasha Harbinson 8/10 3131 days 57%
Anaelle Morand 9/10 3150 days 56%
Iris Kerbler 9/10 3157 days 56%
Thorbeu Scholz 9/10 3158 days 56%
Jitka and Matej 9/10 3186 days 55%
Max Brunner 9/10 3196 days 54%
Ron Web 10/10 3234 days 53%
Jan Suoboda 10/10 3699 days 27%
Anja Weppler 10/10 3811 days 21%
Friederike Kranzin 10/10 3851 days 19%
Sophia 10/10 3857 days 18%
Jakob 9/10 3857 days 18%
Dana 10/10 3862 days 18%
Elena Goschia 9/10 3870 days 17%
Jesse Flynn 10/10 3879 days 17%
kamil Benes 10/10 3900 days 16%
Anne Schneider 10/10 3908 days 15%
Miranda 9/10 4186 days 0%
Janicha Blumenthal 10/10 4588 days 18%
Weez18 8/10 4909 days 17%
Lillian van Wegen 8/10 4928 days 17%
Victor Lewis 8/10 4937 days 17%
Senel 10/10 5312 days 18%
Uwe Rieper 9/10 5332 days 17%
Tait Suridge 9/10 5406 days 17%
Vivienne O'Reilly 5/10 5418 days 11%
Clem 9/10 5522 days 17%
Mike Howe 8/10 6095 days 17%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Harwoods Hole does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

1.74% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

87%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.