Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Tunnel Beach Track.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Tunnel Beach Track

Valid Reviews

30 Valid Reviews

The Tunnel Beach Track experience has a total of 30 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 30 valid reviews:

Rating Count Percentage
10/10 9
30%
9/10 12
40%
8/10 7
23%
7/10 2
7%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

89.33% Average

The raw data average (mean) for all the Tunnel Beach Track valid reviews is 89.33% and is based on 30 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

26 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 30 valid reviews, the experience has 26 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 26 face-to-face reviews:

Rating Count Percentage
10/10 6
23%
9/10 11
42%
8/10 7
27%
7/10 2
8%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.08% Average

The raw data average (mean) for all the Tunnel Beach Track face-to-face reviews is 88.08% and is based on 26 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

89.26%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Melinda Pyke 10/10 2269 days 100%
Nicola Smith 9/10 2876 days 70%
Jerome Cluzel 8/10 2890 days 69%
Dylan Smyth 8/10 2945 days 67%
Alix 9/10 3153 days 57%
Claire 9/10 3153 days 57%
Alison Seidl 8/10 3163 days 56%
Frankie Princide 8/10 3163 days 56%
Lisa Fenzl 10/10 3171 days 57%
Christian 9/10 3172 days 57%
Valerie Bernardini 8/10 3172 days 56%
Stephen Ophelder 9/10 3183 days 56%
Robin WUERFEL 10/10 3253 days 53%
Matthias Hofer 10/10 3260 days 53%
Mathieu Brun 9/10 3278 days 52%
Robin Sommer 10/10 3575 days 38%
Eric Lambley 7/10 3625 days 33%
Maya Bakker-deDreu 9/10 3963 days 19%
Marc Greeve 10/10 3981 days 19%
Yvonne Horpershoeh 8/10 3981 days 18%
Rey Germain 9/10 4255 days 6%
Jan 10/10 4279 days 4%
Guillot 9/10 4286 days 4%
Martyn Kool 9/10 4355 days 1%
Marieke 8/10 4355 days 1%
Knorr Bracher 10/10 4373 days 0%
Christoph 7/10 4744 days 22%
Louise van der Hyden 10/10 5008 days 24%
Lukis Haertel 9/10 5035 days 24%
Yvonne German 9/10 5420 days 24%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Tunnel Beach Track does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

1.10% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

90%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.