Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Heaphy Track.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Heaphy Track
Valid Reviews
48 Valid Reviews
The Heaphy Track experience has a total of 48 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 48 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
46% |
| 9/10 | 12 |
|
25% |
| 8/10 | 10 |
|
21% |
| 7/10 | 3 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
89.58% Average
The raw data average (mean) for all the Heaphy Track valid reviews is 89.58% and is based on 48 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
43 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 48 valid reviews, the experience has 43 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 43 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
42% |
| 9/10 | 12 |
|
28% |
| 8/10 | 9 |
|
21% |
| 7/10 | 3 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.84% Average
The raw data average (mean) for all the Heaphy Track face-to-face reviews is 88.84% and is based on 43 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.44%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Fi | 10/10 | 2789 days | 100% |
| Jonas Neumann | 10/10 | 2803 days | 99% |
| Theresa Flach | 9/10 | 2803 days | 98% |
| Jonathan Maus | 10/10 | 3110 days | 79% |
| Selina | 7/10 | 3117 days | 73% |
| Robin Stamm | 8/10 | 3119 days | 77% |
| Quentin Neulens | 10/10 | 3135 days | 77% |
| Jonathan Maus | 8/10 | 3135 days | 75% |
| Stephanie Pope | 9/10 | 3141 days | 76% |
| Mia Gaynor | 10/10 | 3147 days | 76% |
| Timon Flick | 8/10 | 3153 days | 74% |
| Cosmo Hartuna | 9/10 | 3162 days | 75% |
| Nils Kissel | 10/10 | 3164 days | 75% |
| Fiona and Matthew | 8/10 | 3172 days | 73% |
| Florian Klein | 1/10 | 3808 days | 10% |
| Tina Hilbich | 9/10 | 3838 days | 30% |
| Sanne Meijer | 9/10 | 3839 days | 30% |
| Matt Sidaway | 10/10 | 3902 days | 26% |
| Clara Hayes | 8/10 | 3910 days | 25% |
| Trish Pope | 10/10 | 3919 days | 25% |
| AnnaM | 10/10 | 4190 days | 7% |
| Supiot Zudovic | 10/10 | 4203 days | 7% |
| Wayne Kerr | 10/10 | 4208 days | 6% |
| Ken Milligan | 8/10 | 4208 days | 6% |
| Alessandra | 10/10 | 4210 days | 6% |
| Paul Liecke | 9/10 | 4223 days | 5% |
| Stella Thoben | 9/10 | 4223 days | 5% |
| Karina Gratz | 9/10 | 4225 days | 5% |
| Tobi | 10/10 | 4226 days | 5% |
| Dupont | 9/10 | 4227 days | 5% |
| Bill and Noreen | 10/10 | 4247 days | 4% |
| Hanle | 7/10 | 4296 days | 0% |
| Jessica Marling | 9/10 | 4576 days | 28% |
| Chris | 9/10 | 4609 days | 28% |
| Leander Siegert | 7/10 | 4613 days | 26% |
| Alfred & Henrike | 10/10 | 4640 days | 29% |
| Lydia McLean | 10/10 | 4693 days | 29% |
| Ross Mepham | 10/10 | 4891 days | 29% |
| Lorraine Leonard | 10/10 | 4929 days | 29% |
| Jane Cullum | 8/10 | 4933 days | 28% |
| Patrick Gloede | 8/10 | 4935 days | 28% |
| Daniel Dubach | 10/10 | 4980 days | 29% |
| Amy | 9/10 | 5256 days | 28% |
| Kerry Wood | 8/10 | 5319 days | 28% |
| BenH | 10/10 | 5345 days | 29% |
| rosil | 10/10 | 5651 days | 29% |
| Martina Bumiller | 10/10 | 5656 days | 29% |
| Viktoria Stoffel | 8/10 | 5658 days | 28% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Heaphy Track does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.94% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.