Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pinnacles Track.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Pinnacles Track
Valid Reviews
33 Valid Reviews
The Pinnacles Track experience has a total of 33 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 33 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
27% |
| 9/10 | 9 |
|
27% |
| 8/10 | 10 |
|
30% |
| 7/10 | 3 |
|
9% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
83.94% Average
The raw data average (mean) for all the Pinnacles Track valid reviews is 83.94% and is based on 33 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 33 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
32% |
| 9/10 | 3 |
|
12% |
| 8/10 | 9 |
|
36% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
4% |
| 2/10 | 1 |
|
4% |
| 1/10 | 0 |
|
0% |
82.00% Average
The raw data average (mean) for all the Pinnacles Track face-to-face reviews is 82.00% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 9/10 | 2223 days | 100% |
| Mike Fricker | 9/10 | 2223 days | 100% |
| Teb | 9/10 | 2315 days | 96% |
| Mark Davies | 8/10 | 2490 days | 87% |
| Anis Quentin | 8/10 | 2560 days | 83% |
| Kimmo Kiiski | 9/10 | 2748 days | 75% |
| Dan Schmidt | 8/10 | 2844 days | 70% |
| Theo Macer | 7/10 | 2854 days | 66% |
| Lucie Revay | 9/10 | 2867 days | 70% |
| Clarissa Glaser | 10/10 | 2882 days | 70% |
| Erik Meier-Diukel | 10/10 | 2882 days | 70% |
| Jade Williams | 10/10 | 2918 days | 68% |
| Ben | 8/10 | 2932 days | 66% |
| Miroslav Bazala | 9/10 | 3126 days | 57% |
| Emmanuel Roux | 8/10 | 3148 days | 56% |
| Adele Jacques | 7/10 | 3151 days | 53% |
| Milan Maiwald | 8/10 | 3153 days | 56% |
| Daniel Weber | 8/10 | 3153 days | 56% |
| Isabella Sinnesbickle | 10/10 | 3172 days | 56% |
| Jonas Weidner | 9/10 | 3184 days | 55% |
| Simone De Angiou | 8/10 | 3186 days | 54% |
| Steph | 7/10 | 3195 days | 51% |
| Andreas Schiefer | 3/10 | 3198 days | 29% |
| Dave O'Brien | 10/10 | 3204 days | 54% |
| Lauren Thompson | 8/10 | 3211 days | 53% |
| Iwona | 8/10 | 3247 days | 51% |
| Sarah Boettcher | 10/10 | 3302 days | 50% |
| Florian Littmann | 10/10 | 3928 days | 20% |
| Mike and Caroline | 10/10 | 4232 days | 5% |
| Ralph and Leonie | 9/10 | 4345 days | 0% |
| Johann Maier | 10/10 | 4641 days | 23% |
| Roman & Esther | 2/10 | 4991 days | 9% |
| De Blaeij | 9/10 | 5020 days | 22% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Pinnacles Track does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
1.71% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.