Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for The OPERA.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

The OPERA

Valid Reviews

61 Valid Reviews

The The OPERA experience has a total of 61 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 61 valid reviews:

Rating Count Percentage
10/10 24
39%
9/10 15
25%
8/10 14
23%
7/10 3
5%
6/10 1
2%
5/10 1
2%
4/10 2
3%
3/10 0
0%
2/10 1
2%
1/10 0
0%

86.72% Average

The raw data average (mean) for all the The OPERA valid reviews is 86.72% and is based on 61 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

52 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 61 valid reviews, the experience has 52 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 52 face-to-face reviews:

Rating Count Percentage
10/10 18
35%
9/10 13
25%
8/10 14
27%
7/10 3
6%
6/10 0
0%
5/10 1
2%
4/10 2
4%
3/10 0
0%
2/10 1
2%
1/10 0
0%

85.58% Average

The raw data average (mean) for all the The OPERA face-to-face reviews is 85.58% and is based on 52 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

88.08%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Antony Wilson 10/10 2426 days 100%
Dorothy and Graham Glen 10/10 2574 days 92%
Lars Grosse 10/10 2795 days 81%
Harald Ludtke 4/10 2814 days 52%
Rob and Nicole 8/10 2844 days 77%
Elke Paul 10/10 2868 days 77%
Chloe 5/10 3244 days 44%
Corinna Fallenbuchel 8/10 3628 days 38%
Richard 10/10 3796 days 30%
Julie Robinson 10/10 3933 days 23%
Ene Pold 9/10 3940 days 22%
Andrea Hiemer 10/10 3953 days 22%
Claudia 10/10 3980 days 20%
Jill Fischer 9/10 4283 days 5%
Jim and JoAnn Harllee 8/10 4379 days 0%
Brasier 9/10 4654 days 26%
Melanie Mathiak 10/10 4660 days 26%
Domroes 10/10 4669 days 26%
Carel 8/10 4674 days 26%
Herbert 10/10 4690 days 26%
JBunn 10/10 4708 days 26%
Dorthe 2/10 4740 days 12%
Helle Thomsen 10/10 4755 days 26%
Henrick Lund 8/10 5001 days 26%
Marcel Camsch 9/10 5006 days 26%
LandJ 6/10 5014 days 22%
Bert Opdam 9/10 5024 days 26%
Marieke and Bert-Jan 9/10 5030 days 26%
Jackie Morris 9/10 5033 days 26%
Montys 10/10 5165 days 26%
Marcia & Bruce 8/10 5369 days 26%
Ingrid Zell 8/10 5370 days 26%
Marcus Kippner 9/10 5370 days 26%
John Helle 7/10 5400 days 24%
Harmann Volker 8/10 5401 days 26%
Chidlebyte 10/10 5407 days 26%
Jessica 7/10 5412 days 24%
E.M. Prideaux 10/10 5421 days 26%
Jennifer Templeton 9/10 5424 days 26%
sels 10/10 5469 days 26%
Decuq 8/10 5480 days 26%
Suzanne 9/10 5530 days 26%
Thomas1646 10/10 5720 days 26%
Frank 10/10 5731 days 26%
Max 10/10 5733 days 26%
Jana 10/10 5733 days 26%
Anton 4/10 5737 days 17%
Tolsten 8/10 5755 days 26%
Claudia 9/10 5798 days 26%
Ria 9/10 6100 days 26%
Christian 8/10 6100 days 26%
Maria Fahlander 10/10 6103 days 26%
Sanne 8/10 6106 days 26%
Volders 9/10 6106 days 26%
Tessa McCormick 9/10 6110 days 26%
Gabriel Faber 9/10 6188 days 26%
Schranger 8/10 6450 days 26%
Fenke 7/10 6455 days 24%
Michaela 10/10 6467 days 26%
Berke 10/10 6478 days 26%
Rolf Kruger 8/10 6491 days 26%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The OPERA experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.05% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the The OPERA experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The The OPERA experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.99%
198 -4.01%
199 -4.03%
200 -4.05%
201 -4.07%
202 -4.09%
203 -4.11%

Balancing Adjustment

2.02% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.