Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The OPERA.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The OPERA
Valid Reviews
61 Valid Reviews
The The OPERA experience has a total of 61 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 61 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
39% |
| 9/10 | 15 |
|
25% |
| 8/10 | 14 |
|
23% |
| 7/10 | 3 |
|
5% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
86.72% Average
The raw data average (mean) for all the The OPERA valid reviews is 86.72% and is based on 61 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
52 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 61 valid reviews, the experience has 52 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 52 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 18 |
|
35% |
| 9/10 | 13 |
|
25% |
| 8/10 | 14 |
|
27% |
| 7/10 | 3 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.58% Average
The raw data average (mean) for all the The OPERA face-to-face reviews is 85.58% and is based on 52 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Antony Wilson | 10/10 | 2363 days | 100% |
| Dorothy and Graham Glen | 10/10 | 2512 days | 92% |
| Lars Grosse | 10/10 | 2733 days | 81% |
| Harald Ludtke | 4/10 | 2752 days | 51% |
| Rob and Nicole | 8/10 | 2782 days | 77% |
| Elke Paul | 10/10 | 2806 days | 77% |
| Chloe | 5/10 | 3182 days | 44% |
| Corinna Fallenbuchel | 8/10 | 3566 days | 38% |
| Richard | 10/10 | 3734 days | 30% |
| Julie Robinson | 10/10 | 3871 days | 23% |
| Ene Pold | 9/10 | 3878 days | 22% |
| Andrea Hiemer | 10/10 | 3891 days | 22% |
| Claudia | 10/10 | 3918 days | 20% |
| Jill Fischer | 9/10 | 4221 days | 5% |
| Jim and JoAnn Harllee | 8/10 | 4317 days | 0% |
| Brasier | 9/10 | 4592 days | 23% |
| Melanie Mathiak | 10/10 | 4598 days | 23% |
| Domroes | 10/10 | 4607 days | 23% |
| Carel | 8/10 | 4612 days | 22% |
| Herbert | 10/10 | 4628 days | 23% |
| JBunn | 10/10 | 4646 days | 23% |
| Dorthe | 2/10 | 4678 days | 9% |
| Helle Thomsen | 10/10 | 4693 days | 23% |
| Henrick Lund | 8/10 | 4939 days | 22% |
| Marcel Camsch | 9/10 | 4944 days | 23% |
| LandJ | 6/10 | 4952 days | 19% |
| Bert Opdam | 9/10 | 4962 days | 23% |
| Marieke and Bert-Jan | 9/10 | 4968 days | 23% |
| Jackie Morris | 9/10 | 4971 days | 23% |
| Montys | 10/10 | 5103 days | 23% |
| Marcia & Bruce | 8/10 | 5307 days | 22% |
| Ingrid Zell | 8/10 | 5308 days | 22% |
| Marcus Kippner | 9/10 | 5308 days | 23% |
| John Helle | 7/10 | 5338 days | 21% |
| Harmann Volker | 8/10 | 5339 days | 22% |
| Chidlebyte | 10/10 | 5345 days | 23% |
| Jessica | 7/10 | 5350 days | 21% |
| E.M. Prideaux | 10/10 | 5359 days | 23% |
| Jennifer Templeton | 9/10 | 5362 days | 23% |
| sels | 10/10 | 5407 days | 23% |
| Decuq | 8/10 | 5418 days | 22% |
| Suzanne | 9/10 | 5468 days | 23% |
| Thomas1646 | 10/10 | 5658 days | 23% |
| Frank | 10/10 | 5668 days | 23% |
| Max | 10/10 | 5670 days | 23% |
| Jana | 10/10 | 5670 days | 23% |
| Anton | 4/10 | 5674 days | 14% |
| Tolsten | 8/10 | 5693 days | 22% |
| Claudia | 9/10 | 5735 days | 23% |
| Ria | 9/10 | 6038 days | 23% |
| Christian | 8/10 | 6038 days | 22% |
| Maria Fahlander | 10/10 | 6041 days | 23% |
| Sanne | 8/10 | 6044 days | 22% |
| Volders | 9/10 | 6044 days | 23% |
| Tessa McCormick | 9/10 | 6048 days | 23% |
| Gabriel Faber | 9/10 | 6126 days | 23% |
| Schranger | 8/10 | 6388 days | 22% |
| Fenke | 7/10 | 6393 days | 21% |
| Michaela | 10/10 | 6405 days | 23% |
| Berke | 10/10 | 6416 days | 23% |
| Rolf Kruger | 8/10 | 6429 days | 22% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The OPERA experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 74 days. However the The OPERA experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The OPERA experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.01% |
| 198 | -3.02% |
| 199 | -3.04% |
| 200 | -3.05% |
| 201 | -3.07% |
| 202 | -3.08% |
| 203 | -3.10% |
| … | … |
Balancing Adjustment
1.81% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.