Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whites Bay Campsite.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whites Bay Campsite
Valid Reviews
70 Valid Reviews
The Whites Bay Campsite experience has a total of 73 reviews. There are 70 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 70 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
40% |
| 9/10 | 21 |
|
30% |
| 8/10 | 14 |
|
20% |
| 7/10 | 5 |
|
7% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.71% Average
The raw data average (mean) for all the Whites Bay Campsite valid reviews is 89.71% and is based on 70 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 70 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
39% |
| 9/10 | 8 |
|
26% |
| 8/10 | 8 |
|
26% |
| 7/10 | 2 |
|
6% |
| 6/10 | 1 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.03% Average
The raw data average (mean) for all the Whites Bay Campsite face-to-face reviews is 89.03% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Savannah | 8/10 | 21 days | 100% |
| Sue | 10/10 | 296 days | 97% |
| Heloise | 9/10 | 325 days | 95% |
| Katy | 9/10 | 356 days | 94% |
| Ross Moles | 10/10 | 631 days | 79% |
| Scott D | 9/10 | 782 days | 66% |
| Lance Broyden | 9/10 | 843 days | 60% |
| Marrieke | 10/10 | 1055 days | 40% |
| Maddi | 10/10 | 1086 days | 37% |
| AMR | 10/10 | 1117 days | 34% |
| Miriam | 10/10 | 1482 days | 12% |
| Michaela | 8/10 | 1878 days | 5% |
| Andrius | 9/10 | 2092 days | 4% |
| Clare & Gerry | 8/10 | 2123 days | 4% |
| Kim | 8/10 | 2335 days | 4% |
| Rachel Mudge | 8/10 | 2508 days | 4% |
| Bec | 10/10 | 2541 days | 4% |
| Rob & Colleen Elwood | 9/10 | 2699 days | 3% |
| Linda Livett | 9/10 | 2852 days | 3% |
| Thue Thomasen | 10/10 | 2885 days | 3% |
| Greg Thompson | 9/10 | 2973 days | 3% |
| Jeremy | 9/10 | 2985 days | 3% |
| Kate Thornber | 10/10 | 3000 days | 3% |
| Laurie | 7/10 | 3003 days | 2% |
| Joanne Butfield | 8/10 | 3116 days | 2% |
| Arthur | 9/10 | 3164 days | 2% |
| Michael Miles | 10/10 | 3201 days | 2% |
| Esther M | 8/10 | 3227 days | 2% |
| Dave Horry | 9/10 | 3246 days | 2% |
| Toby Regan | 9/10 | 3271 days | 2% |
| Alva Feldmeier | 7/10 | 3506 days | 2% |
| Steffen Paul | 7/10 | 3533 days | 1% |
| Josh Shwau | 10/10 | 3534 days | 2% |
| Harriet MacMillan | 6/10 | 3600 days | 1% |
| Roeland Driessen | 9/10 | 3642 days | 1% |
| Liliana Zahut | 10/10 | 3673 days | 1% |
| Stefanie | 9/10 | 3917 days | 1% |
| Jan-Peter Stripp | 10/10 | 3917 days | 1% |
| Carla Oyarzun | 10/10 | 3931 days | 1% |
| Paolo Cases | 10/10 | 3931 days | 1% |
| Vera Kreipe | 9/10 | 3954 days | 1% |
| Max Stein | 10/10 | 3968 days | 1% |
| Alineet Gautier | 10/10 | 4008 days | 1% |
| Carina Huhmann | 8/10 | 4013 days | 1% |
| Romina Bolz | 7/10 | 4013 days | 1% |
| Hannah | 10/10 | 4039 days | 1% |
| GN100 | 10/10 | 4161 days | 0% |
| Gale Willcocks | 9/10 | 4307 days | 0% |
| Ken Richardson | 10/10 | 4307 days | 0% |
| Christian | 10/10 | 4307 days | 0% |
| Janina Hoffmann | 10/10 | 4309 days | 0% |
| Florent Corino | 10/10 | 4318 days | 0% |
| Lea Bulle | 9/10 | 4318 days | 0% |
| Carpentier | 8/10 | 4319 days | 0% |
| TJ and Julie Edwards | 10/10 | 4327 days | 0% |
| Kevin Rainey | 8/10 | 4330 days | 0% |
| Jackie and Brian | 8/10 | 4396 days | 1% |
| Jenben | 10/10 | 4434 days | 1% |
| Carly Braddock | 9/10 | 4668 days | 1% |
| Numa Brouimet | 10/10 | 4675 days | 1% |
| Virgil Anabel | 9/10 | 4675 days | 1% |
| suemax | 10/10 | 4679 days | 1% |
| Graeme | 10/10 | 4708 days | 1% |
| Mark Irwin | 9/10 | 5056 days | 1% |
| Richard Brijs | 7/10 | 5056 days | 1% |
| Amanda Wallace | 9/10 | 5063 days | 1% |
| Christian Kamm | 6/10 | 5741 days | 1% |
| S | 8/10 | 5798 days | 1% |
| Frances | 8/10 | 5798 days | 1% |
| Katrina | 8/10 | 5829 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Whites Bay Campsite does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.73% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.