Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whites Bay Campsite.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whites Bay Campsite
Valid Reviews
69 Valid Reviews
The Whites Bay Campsite experience has a total of 72 reviews. There are 69 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 69 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
41% |
| 9/10 | 21 |
|
30% |
| 8/10 | 13 |
|
19% |
| 7/10 | 5 |
|
7% |
| 6/10 | 2 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.86% Average
The raw data average (mean) for all the Whites Bay Campsite valid reviews is 89.86% and is based on 69 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 69 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
39% |
| 9/10 | 8 |
|
26% |
| 8/10 | 8 |
|
26% |
| 7/10 | 2 |
|
6% |
| 6/10 | 1 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.03% Average
The raw data average (mean) for all the Whites Bay Campsite face-to-face reviews is 89.03% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.07%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sue | 10/10 | 197 days | 100% |
| Heloise | 9/10 | 226 days | 98% |
| Katy | 9/10 | 257 days | 97% |
| Ross Moles | 10/10 | 532 days | 86% |
| Scott D | 9/10 | 683 days | 74% |
| Lance Broyden | 9/10 | 744 days | 69% |
| Marrieke | 10/10 | 956 days | 49% |
| Maddi | 10/10 | 987 days | 46% |
| AMR | 10/10 | 1018 days | 43% |
| Miriam | 10/10 | 1383 days | 16% |
| Michaela | 8/10 | 1779 days | 5% |
| Andrius | 9/10 | 1993 days | 5% |
| Clare & Gerry | 8/10 | 2024 days | 5% |
| Kim | 8/10 | 2236 days | 4% |
| Rachel Mudge | 8/10 | 2409 days | 4% |
| Bec | 10/10 | 2442 days | 4% |
| Rob & Colleen Elwood | 9/10 | 2601 days | 3% |
| Linda Livett | 9/10 | 2754 days | 3% |
| Thue Thomasen | 10/10 | 2786 days | 3% |
| Greg Thompson | 9/10 | 2874 days | 3% |
| Jeremy | 9/10 | 2886 days | 3% |
| Kate Thornber | 10/10 | 2901 days | 3% |
| Laurie | 7/10 | 2904 days | 3% |
| Joanne Butfield | 8/10 | 3017 days | 3% |
| Arthur | 9/10 | 3065 days | 3% |
| Michael Miles | 10/10 | 3102 days | 2% |
| Esther M | 8/10 | 3128 days | 2% |
| Dave Horry | 9/10 | 3148 days | 2% |
| Toby Regan | 9/10 | 3172 days | 2% |
| Alva Feldmeier | 7/10 | 3407 days | 2% |
| Steffen Paul | 7/10 | 3434 days | 2% |
| Josh Shwau | 10/10 | 3435 days | 2% |
| Harriet MacMillan | 6/10 | 3501 days | 1% |
| Roeland Driessen | 9/10 | 3544 days | 2% |
| Liliana Zahut | 10/10 | 3575 days | 2% |
| Stefanie | 9/10 | 3818 days | 1% |
| Jan-Peter Stripp | 10/10 | 3818 days | 1% |
| Carla Oyarzun | 10/10 | 3832 days | 1% |
| Paolo Cases | 10/10 | 3832 days | 1% |
| Vera Kreipe | 9/10 | 3855 days | 1% |
| Max Stein | 10/10 | 3869 days | 1% |
| Alineet Gautier | 10/10 | 3909 days | 1% |
| Carina Huhmann | 8/10 | 3914 days | 1% |
| Romina Bolz | 7/10 | 3914 days | 1% |
| Hannah | 10/10 | 3940 days | 1% |
| GN100 | 10/10 | 4062 days | 1% |
| Gale Willcocks | 9/10 | 4208 days | 0% |
| Ken Richardson | 10/10 | 4208 days | 0% |
| Christian | 10/10 | 4208 days | 0% |
| Janina Hoffmann | 10/10 | 4210 days | 0% |
| Florent Corino | 10/10 | 4219 days | 0% |
| Lea Bulle | 9/10 | 4219 days | 0% |
| Carpentier | 8/10 | 4220 days | 0% |
| TJ and Julie Edwards | 10/10 | 4228 days | 0% |
| Kevin Rainey | 8/10 | 4231 days | 0% |
| Jackie and Brian | 8/10 | 4297 days | 0% |
| Jenben | 10/10 | 4335 days | 0% |
| Carly Braddock | 9/10 | 4569 days | 1% |
| Numa Brouimet | 10/10 | 4576 days | 1% |
| Virgil Anabel | 9/10 | 4576 days | 1% |
| suemax | 10/10 | 4580 days | 1% |
| Graeme | 10/10 | 4609 days | 1% |
| Mark Irwin | 9/10 | 4957 days | 1% |
| Richard Brijs | 7/10 | 4957 days | 1% |
| Amanda Wallace | 9/10 | 4964 days | 1% |
| Christian Kamm | 6/10 | 5642 days | 1% |
| S | 8/10 | 5699 days | 1% |
| Frances | 8/10 | 5699 days | 1% |
| Katrina | 8/10 | 5730 days | 1% |
Adjustments
No Adjustment
Several adjustments to the weighted average may be added to improve relevancy and credibility. Whites Bay Campsite does not meet the criteria for any of these adjustments to apply.
Balancing Adjustment
0.53% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.