G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
110 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 114 reviews. There are 110 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 20 |
|
18% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.18% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.18% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annie Mandelstam | 8/10 | 57 days | 100% |
| Pedro | 7/10 | 85 days | 95% |
| Anne | 7/10 | 116 days | 94% |
| Hannah | 7/10 | 147 days | 94% |
| Emily | 9/10 | 147 days | 100% |
| Diane n Dave | 9/10 | 147 days | 100% |
| Dean | 10/10 | 269 days | 98% |
| Mike Fricker | 9/10 | 391 days | 92% |
| Noah Samel | 10/10 | 391 days | 93% |
| Bob F | 9/10 | 451 days | 89% |
| Bob F | 9/10 | 451 days | 89% |
| Jorian | 10/10 | 451 days | 90% |
| Linda | 8/10 | 482 days | 87% |
| Sina Goetzfried | 10/10 | 513 days | 87% |
| Elena | 10/10 | 513 days | 87% |
| vabene1111 | 10/10 | 543 days | 85% |
| Silene.arvinberod@gmail.com | 10/10 | 543 days | 85% |
| Sophie Modra | 10/10 | 604 days | 81% |
| Victoria Palero | 10/10 | 604 days | 81% |
| Susan | 9/10 | 666 days | 75% |
| Emmy | 10/10 | 788 days | 66% |
| Mark Marston | 10/10 | 788 days | 66% |
| 小B | 9/10 | 788 days | 65% |
| Steve | 9/10 | 788 days | 65% |
| Sarah Woolley | 7/10 | 816 days | 59% |
| RR | 9/10 | 878 days | 56% |
| Rob J | 10/10 | 878 days | 57% |
| Laura and Baptiste | 10/10 | 939 days | 51% |
| Cheyne | 9/10 | 1031 days | 41% |
| Anne S | 9/10 | 1153 days | 31% |
| MuzzJudy | 1/10 | 1153 days | 12% |
| Julia | 10/10 | 1181 days | 29% |
| Gary and Heather | 9/10 | 1181 days | 29% |
| Scott Lindique | 9/10 | 1212 days | 26% |
| Suzanne | 7/10 | 1457 days | 12% |
| Marcus | 10/10 | 1457 days | 13% |
| Liz | 9/10 | 1699 days | 6% |
| Dulan | 7/10 | 1730 days | 5% |
| Mike Jenkins | 10/10 | 1761 days | 5% |
| Sue Atkinson | 7/10 | 1883 days | 4% |
| Mary Meccage | 10/10 | 2004 days | 4% |
| Robyn F | 10/10 | 2035 days | 4% |
| Joanna | 9/10 | 2218 days | 4% |
| Vicki Hoskinson | 8/10 | 2248 days | 4% |
| Alison Cowie | 10/10 | 2248 days | 4% |
| Jose | 8/10 | 2339 days | 4% |
| Mike78 | 9/10 | 2400 days | 3% |
| Philipp Stech | 3/10 | 2602 days | 1% |
| Pauline Challen | 10/10 | 2614 days | 3% |
| Francois Roux | 9/10 | 2620 days | 3% |
| Jack James | 7/10 | 2700 days | 3% |
| Michael Waxman | 10/10 | 2732 days | 3% |
| Alan Coster | 9/10 | 2837 days | 3% |
| Laureen Trainer | 7/10 | 2902 days | 2% |
| Lotta Vuorjoki | 9/10 | 2911 days | 2% |
| Lorenzo Chiaia | 8/10 | 2915 days | 2% |
| Emelie Zonabend König | 9/10 | 2927 days | 2% |
| Mick Williams | 8/10 | 3034 days | 2% |
| Braum Westhof | 9/10 | 3055 days | 2% |
| María del Carmen Escandell | 7/10 | 3276 days | 2% |
| Liz Barnett | 9/10 | 3312 days | 2% |
| Leslie Lindeman | 9/10 | 3319 days | 2% |
| Susan Boyton | 8/10 | 3321 days | 2% |
| Theo van Greuningen | 3/10 | 3331 days | 1% |
| Jo Batt | 9/10 | 3439 days | 1% |
| Sarah Gurney | 9/10 | 3443 days | 1% |
| Fabien Metro | 6/10 | 3561 days | 1% |
| Jason Robus | 10/10 | 3624 days | 1% |
| Linda Eather | 9/10 | 3670 days | 1% |
| ct2034 | 10/10 | 3678 days | 1% |
| Andrew Cruickshank | 8/10 | 3709 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3724 days | 1% |
| Logan Leduc | 9/10 | 3806 days | 0% |
| Joanne Robertson | 9/10 | 3807 days | 0% |
| Sidney Stokkers | 10/10 | 3829 days | 1% |
| Anna Grafenstein | 9/10 | 4040 days | 0% |
| Helen McKevitt | 8/10 | 4081 days | 0% |
| F Ballard | 10/10 | 4101 days | 0% |
| catherine welsh | 9/10 | 4134 days | 0% |
| Pete Wilson | 9/10 | 4426 days | 0% |
| Verena | 7/10 | 4431 days | 0% |
| Anja S | 8/10 | 4431 days | 0% |
| Jitka Zenahlikova | 8/10 | 4432 days | 0% |
| J Andrews | 4/10 | 4440 days | 0% |
| Phil & Laura | 7/10 | 4468 days | 0% |
| Jenben | 8/10 | 4560 days | 1% |
| Lyn Deavin | 8/10 | 4817 days | 0% |
| polzeath | 9/10 | 4865 days | 1% |
| Andreas Heyer | 10/10 | 5122 days | 0% |
| Stephen Hunt | 9/10 | 5136 days | 0% |
| Margit and Corein Groenevelt | 8/10 | 5157 days | 0% |
| Ian and Ailsa | 8/10 | 5158 days | 0% |
| Pfleidere | 7/10 | 5158 days | 0% |
| Maike | 9/10 | 5159 days | 0% |
| Kauzta | 8/10 | 5159 days | 0% |
| bryfrance | 10/10 | 5161 days | 0% |
| Ross | 3/10 | 5164 days | 0% |
| Stephen Jones | 10/10 | 5171 days | 0% |
| Echst Daniela | 8/10 | 5194 days | 0% |
| Daniel Dubach | 10/10 | 5199 days | 0% |
| edwardasmith | 8/10 | 5475 days | 0% |
| Lukas Blaauw | 8/10 | 5523 days | 0% |
| Bowness | 9/10 | 5523 days | 0% |
| J Kempeneers | 7/10 | 5550 days | 0% |
| Carl Diehl | 9/10 | 5562 days | 0% |
| Nigel Armstrong | 9/10 | 5575 days | 0% |
| Ruth Kinder | 9/10 | 5656 days | 1% |
| brianp | 10/10 | 5742 days | 0% |
| MrHebbard | 7/10 | 5903 days | 0% |
| MetteK | 8/10 | 5904 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.61% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 74 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 38 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 35 | -0.56% |
| 36 | -0.58% |
| 37 | -0.59% |
| 38 | -0.61% |
| 39 | -0.62% |
| 40 | -0.64% |
| 41 | -0.66% |
| … | … |
Balancing Adjustment
1.08% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.