Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
110 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 114 reviews. There are 110 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 20 |
|
18% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.18% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.18% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annie Mandelstam | 8/10 | 291 days | 100% |
| Pedro | 7/10 | 319 days | 94% |
| Anne | 7/10 | 350 days | 93% |
| Hannah | 7/10 | 381 days | 92% |
| Emily | 9/10 | 381 days | 97% |
| Diane n Dave | 9/10 | 381 days | 97% |
| Dean | 10/10 | 503 days | 92% |
| Mike Fricker | 9/10 | 625 days | 82% |
| Noah Samel | 10/10 | 625 days | 83% |
| Bob F | 9/10 | 685 days | 78% |
| Bob F | 9/10 | 685 days | 78% |
| Jorian | 10/10 | 685 days | 78% |
| Linda | 8/10 | 716 days | 74% |
| Sina Goetzfried | 10/10 | 747 days | 73% |
| Elena | 10/10 | 747 days | 73% |
| vabene1111 | 10/10 | 777 days | 70% |
| Silene.arvinberod@gmail.com | 10/10 | 777 days | 70% |
| Sophie Modra | 10/10 | 838 days | 64% |
| Victoria Palero | 10/10 | 838 days | 64% |
| Susan | 9/10 | 900 days | 57% |
| Emmy | 10/10 | 1022 days | 45% |
| Mark Marston | 10/10 | 1022 days | 45% |
| 小B | 9/10 | 1022 days | 44% |
| Steve | 9/10 | 1022 days | 44% |
| Sarah Woolley | 7/10 | 1050 days | 39% |
| RR | 9/10 | 1112 days | 36% |
| Rob J | 10/10 | 1112 days | 36% |
| Laura and Baptiste | 10/10 | 1173 days | 31% |
| Cheyne | 9/10 | 1265 days | 24% |
| Anne S | 9/10 | 1387 days | 17% |
| MuzzJudy | 1/10 | 1387 days | 7% |
| Julia | 10/10 | 1415 days | 16% |
| Gary and Heather | 9/10 | 1415 days | 15% |
| Scott Lindique | 9/10 | 1446 days | 14% |
| Suzanne | 7/10 | 1691 days | 6% |
| Marcus | 10/10 | 1691 days | 6% |
| Liz | 9/10 | 1933 days | 5% |
| Dulan | 7/10 | 1964 days | 5% |
| Mike Jenkins | 10/10 | 1995 days | 5% |
| Sue Atkinson | 7/10 | 2117 days | 4% |
| Mary Meccage | 10/10 | 2238 days | 4% |
| Robyn F | 10/10 | 2269 days | 4% |
| Joanna | 9/10 | 2452 days | 4% |
| Vicki Hoskinson | 8/10 | 2482 days | 4% |
| Alison Cowie | 10/10 | 2482 days | 4% |
| Jose | 8/10 | 2573 days | 4% |
| Mike78 | 9/10 | 2634 days | 4% |
| Philipp Stech | 3/10 | 2836 days | 2% |
| Pauline Challen | 10/10 | 2848 days | 3% |
| Francois Roux | 9/10 | 2854 days | 3% |
| Jack James | 7/10 | 2934 days | 3% |
| Michael Waxman | 10/10 | 2966 days | 3% |
| Alan Coster | 9/10 | 3071 days | 3% |
| Laureen Trainer | 7/10 | 3136 days | 2% |
| Lotta Vuorjoki | 9/10 | 3145 days | 3% |
| Lorenzo Chiaia | 8/10 | 3149 days | 3% |
| Emelie Zonabend König | 9/10 | 3161 days | 3% |
| Mick Williams | 8/10 | 3268 days | 2% |
| Braum Westhof | 9/10 | 3289 days | 2% |
| María del Carmen Escandell | 7/10 | 3510 days | 2% |
| Liz Barnett | 9/10 | 3546 days | 2% |
| Leslie Lindeman | 9/10 | 3553 days | 2% |
| Susan Boyton | 8/10 | 3555 days | 2% |
| Theo van Greuningen | 3/10 | 3565 days | 1% |
| Jo Batt | 9/10 | 3673 days | 1% |
| Sarah Gurney | 9/10 | 3677 days | 1% |
| Fabien Metro | 6/10 | 3795 days | 1% |
| Jason Robus | 10/10 | 3858 days | 1% |
| Linda Eather | 9/10 | 3904 days | 1% |
| ct2034 | 10/10 | 3912 days | 1% |
| Andrew Cruickshank | 8/10 | 3943 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3958 days | 1% |
| Logan Leduc | 9/10 | 4040 days | 1% |
| Joanne Robertson | 9/10 | 4041 days | 1% |
| Sidney Stokkers | 10/10 | 4063 days | 1% |
| Anna Grafenstein | 9/10 | 4274 days | 0% |
| Helen McKevitt | 8/10 | 4315 days | 0% |
| F Ballard | 10/10 | 4335 days | 0% |
| catherine welsh | 9/10 | 4368 days | 0% |
| Pete Wilson | 9/10 | 4660 days | 1% |
| Verena | 7/10 | 4665 days | 1% |
| Anja S | 8/10 | 4665 days | 1% |
| Jitka Zenahlikova | 8/10 | 4666 days | 1% |
| J Andrews | 4/10 | 4674 days | 1% |
| Phil & Laura | 7/10 | 4702 days | 1% |
| Jenben | 8/10 | 4794 days | 1% |
| Lyn Deavin | 8/10 | 5051 days | 1% |
| polzeath | 9/10 | 5099 days | 1% |
| Andreas Heyer | 10/10 | 5356 days | 1% |
| Stephen Hunt | 9/10 | 5370 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5391 days | 1% |
| Ian and Ailsa | 8/10 | 5392 days | 1% |
| Pfleidere | 7/10 | 5392 days | 1% |
| Maike | 9/10 | 5393 days | 1% |
| Kauzta | 8/10 | 5393 days | 1% |
| bryfrance | 10/10 | 5395 days | 1% |
| Ross | 3/10 | 5398 days | 0% |
| Stephen Jones | 10/10 | 5405 days | 1% |
| Echst Daniela | 8/10 | 5428 days | 1% |
| Daniel Dubach | 10/10 | 5433 days | 1% |
| edwardasmith | 8/10 | 5709 days | 1% |
| Lukas Blaauw | 8/10 | 5757 days | 1% |
| Bowness | 9/10 | 5757 days | 1% |
| J Kempeneers | 7/10 | 5784 days | 1% |
| Carl Diehl | 9/10 | 5796 days | 1% |
| Nigel Armstrong | 9/10 | 5809 days | 1% |
| Ruth Kinder | 9/10 | 5890 days | 1% |
| brianp | 10/10 | 5976 days | 1% |
| MrHebbard | 7/10 | 6137 days | 1% |
| MetteK | 8/10 | 6138 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.