Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
104 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 108 reviews. There are 104 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 104 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
30% |
| 9/10 | 36 |
|
35% |
| 8/10 | 19 |
|
18% |
| 7/10 | 12 |
|
12% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.58% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.58% and is based on 104 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 104 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.03%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dean | 10/10 | 92 days | 100% |
| Mike Fricker | 9/10 | 214 days | 97% |
| Noah Samel | 10/10 | 214 days | 98% |
| Bob F | 9/10 | 274 days | 95% |
| Bob F | 9/10 | 274 days | 95% |
| Jorian | 10/10 | 274 days | 96% |
| Linda | 8/10 | 305 days | 93% |
| Sina Goetzfried | 10/10 | 336 days | 94% |
| Elena | 10/10 | 336 days | 94% |
| vabene1111 | 10/10 | 366 days | 93% |
| Silene.arvinberod@gmail.com | 10/10 | 366 days | 93% |
| Sophie Modra | 10/10 | 427 days | 90% |
| Victoria Palero | 10/10 | 427 days | 90% |
| Susan | 9/10 | 489 days | 86% |
| Emmy | 10/10 | 611 days | 79% |
| Mark Marston | 10/10 | 611 days | 79% |
| 小B | 9/10 | 611 days | 78% |
| Steve | 9/10 | 611 days | 78% |
| Sarah Woolley | 7/10 | 639 days | 72% |
| RR | 9/10 | 701 days | 72% |
| Rob J | 10/10 | 701 days | 72% |
| Laura and Baptiste | 10/10 | 762 days | 67% |
| Cheyne | 9/10 | 854 days | 58% |
| Anne S | 9/10 | 976 days | 46% |
| MuzzJudy | 1/10 | 976 days | 19% |
| Julia | 10/10 | 1004 days | 44% |
| Gary and Heather | 9/10 | 1004 days | 43% |
| Scott Lindique | 9/10 | 1035 days | 40% |
| Suzanne | 7/10 | 1280 days | 20% |
| Marcus | 10/10 | 1280 days | 22% |
| Liz | 9/10 | 1522 days | 10% |
| Dulan | 7/10 | 1553 days | 8% |
| Mike Jenkins | 10/10 | 1584 days | 8% |
| Sue Atkinson | 7/10 | 1706 days | 5% |
| Mary Meccage | 10/10 | 1827 days | 5% |
| Robyn F | 10/10 | 1858 days | 5% |
| Joanna | 9/10 | 2041 days | 4% |
| Vicki Hoskinson | 8/10 | 2071 days | 4% |
| Alison Cowie | 10/10 | 2071 days | 4% |
| Jose | 8/10 | 2162 days | 4% |
| Mike78 | 9/10 | 2223 days | 4% |
| Philipp Stech | 3/10 | 2425 days | 2% |
| Pauline Challen | 10/10 | 2437 days | 4% |
| Francois Roux | 9/10 | 2443 days | 4% |
| Jack James | 7/10 | 2523 days | 3% |
| Michael Waxman | 10/10 | 2555 days | 3% |
| Alan Coster | 9/10 | 2660 days | 3% |
| Laureen Trainer | 7/10 | 2725 days | 3% |
| Lotta Vuorjoki | 9/10 | 2734 days | 3% |
| Lorenzo Chiaia | 8/10 | 2738 days | 3% |
| Emelie Zonabend König | 9/10 | 2750 days | 3% |
| Mick Williams | 8/10 | 2857 days | 3% |
| Braum Westhof | 9/10 | 2878 days | 2% |
| María del Carmen Escandell | 7/10 | 3099 days | 2% |
| Liz Barnett | 9/10 | 3135 days | 2% |
| Leslie Lindeman | 9/10 | 3142 days | 2% |
| Susan Boyton | 8/10 | 3144 days | 2% |
| Theo van Greuningen | 3/10 | 3154 days | 1% |
| Jo Batt | 9/10 | 3262 days | 2% |
| Sarah Gurney | 9/10 | 3266 days | 2% |
| Fabien Metro | 6/10 | 3384 days | 2% |
| Jason Robus | 10/10 | 3447 days | 2% |
| Linda Eather | 9/10 | 3493 days | 2% |
| ct2034 | 10/10 | 3501 days | 2% |
| Andrew Cruickshank | 8/10 | 3532 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3547 days | 1% |
| Logan Leduc | 9/10 | 3629 days | 1% |
| Joanne Robertson | 9/10 | 3630 days | 1% |
| Sidney Stokkers | 10/10 | 3652 days | 1% |
| Anna Grafenstein | 9/10 | 3863 days | 1% |
| Helen McKevitt | 8/10 | 3904 days | 1% |
| F Ballard | 10/10 | 3924 days | 1% |
| catherine welsh | 9/10 | 3957 days | 1% |
| Pete Wilson | 9/10 | 4249 days | 0% |
| Verena | 7/10 | 4254 days | 0% |
| Anja S | 8/10 | 4254 days | 0% |
| Jitka Zenahlikova | 8/10 | 4255 days | 0% |
| J Andrews | 4/10 | 4263 days | 0% |
| Phil & Laura | 7/10 | 4291 days | 0% |
| Jenben | 8/10 | 4383 days | 1% |
| Lyn Deavin | 8/10 | 4640 days | 1% |
| polzeath | 9/10 | 4688 days | 1% |
| Andreas Heyer | 10/10 | 4945 days | 1% |
| Stephen Hunt | 9/10 | 4959 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 4980 days | 1% |
| Ian and Ailsa | 8/10 | 4981 days | 1% |
| Pfleidere | 7/10 | 4981 days | 1% |
| Maike | 9/10 | 4982 days | 1% |
| Kauzta | 8/10 | 4982 days | 1% |
| bryfrance | 10/10 | 4984 days | 1% |
| Ross | 3/10 | 4987 days | 0% |
| Stephen Jones | 10/10 | 4994 days | 1% |
| Echst Daniela | 8/10 | 5017 days | 1% |
| Daniel Dubach | 10/10 | 5022 days | 1% |
| edwardasmith | 8/10 | 5298 days | 1% |
| Lukas Blaauw | 8/10 | 5346 days | 1% |
| Bowness | 9/10 | 5346 days | 1% |
| J Kempeneers | 7/10 | 5373 days | 1% |
| Carl Diehl | 9/10 | 5385 days | 1% |
| Nigel Armstrong | 9/10 | 5398 days | 1% |
| Ruth Kinder | 9/10 | 5479 days | 1% |
| brianp | 10/10 | 5565 days | 1% |
| MrHebbard | 7/10 | 5726 days | 1% |
| MetteK | 8/10 | 5727 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.35% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 50 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 70 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 67 | -1.30% |
| 68 | -1.31% |
| 69 | -1.33% |
| 70 | -1.35% |
| 71 | -1.37% |
| 72 | -1.39% |
| 73 | -1.41% |
| … | … |
Balancing Adjustment
0.79% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.