Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
110 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 114 reviews. There are 110 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 20 |
|
18% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.18% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.18% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.61%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annie Mandelstam | 8/10 | 288 days | 100% |
| Pedro | 7/10 | 316 days | 94% |
| Anne | 7/10 | 347 days | 93% |
| Hannah | 7/10 | 378 days | 92% |
| Emily | 9/10 | 378 days | 97% |
| Diane n Dave | 9/10 | 378 days | 97% |
| Dean | 10/10 | 499 days | 92% |
| Mike Fricker | 9/10 | 622 days | 83% |
| Noah Samel | 10/10 | 622 days | 83% |
| Bob F | 9/10 | 682 days | 78% |
| Bob F | 9/10 | 682 days | 78% |
| Jorian | 10/10 | 682 days | 79% |
| Linda | 8/10 | 713 days | 75% |
| Sina Goetzfried | 10/10 | 744 days | 73% |
| Elena | 10/10 | 744 days | 73% |
| vabene1111 | 10/10 | 774 days | 70% |
| Silene.arvinberod@gmail.com | 10/10 | 774 days | 70% |
| Sophie Modra | 10/10 | 834 days | 65% |
| Victoria Palero | 10/10 | 834 days | 65% |
| Susan | 9/10 | 896 days | 57% |
| Emmy | 10/10 | 1019 days | 45% |
| Mark Marston | 10/10 | 1019 days | 45% |
| 小B | 9/10 | 1019 days | 45% |
| Steve | 9/10 | 1019 days | 45% |
| Sarah Woolley | 7/10 | 1047 days | 39% |
| RR | 9/10 | 1109 days | 36% |
| Rob J | 10/10 | 1109 days | 37% |
| Laura and Baptiste | 10/10 | 1170 days | 32% |
| Cheyne | 9/10 | 1261 days | 25% |
| Anne S | 9/10 | 1384 days | 17% |
| MuzzJudy | 1/10 | 1384 days | 7% |
| Julia | 10/10 | 1412 days | 16% |
| Gary and Heather | 9/10 | 1412 days | 16% |
| Scott Lindique | 9/10 | 1443 days | 14% |
| Suzanne | 7/10 | 1687 days | 6% |
| Marcus | 10/10 | 1687 days | 6% |
| Liz | 9/10 | 1929 days | 5% |
| Dulan | 7/10 | 1960 days | 5% |
| Mike Jenkins | 10/10 | 1991 days | 5% |
| Sue Atkinson | 7/10 | 2114 days | 4% |
| Mary Meccage | 10/10 | 2235 days | 4% |
| Robyn F | 10/10 | 2266 days | 4% |
| Joanna | 9/10 | 2449 days | 4% |
| Vicki Hoskinson | 8/10 | 2479 days | 4% |
| Alison Cowie | 10/10 | 2479 days | 4% |
| Jose | 8/10 | 2570 days | 4% |
| Mike78 | 9/10 | 2631 days | 4% |
| Philipp Stech | 3/10 | 2833 days | 2% |
| Pauline Challen | 10/10 | 2845 days | 3% |
| Francois Roux | 9/10 | 2851 days | 3% |
| Jack James | 7/10 | 2931 days | 3% |
| Michael Waxman | 10/10 | 2963 days | 3% |
| Alan Coster | 9/10 | 3067 days | 3% |
| Laureen Trainer | 7/10 | 3132 days | 2% |
| Lotta Vuorjoki | 9/10 | 3141 days | 3% |
| Lorenzo Chiaia | 8/10 | 3145 days | 3% |
| Emelie Zonabend König | 9/10 | 3157 days | 3% |
| Mick Williams | 8/10 | 3265 days | 2% |
| Braum Westhof | 9/10 | 3286 days | 2% |
| María del Carmen Escandell | 7/10 | 3506 days | 2% |
| Liz Barnett | 9/10 | 3543 days | 2% |
| Leslie Lindeman | 9/10 | 3550 days | 2% |
| Susan Boyton | 8/10 | 3552 days | 2% |
| Theo van Greuningen | 3/10 | 3562 days | 1% |
| Jo Batt | 9/10 | 3670 days | 1% |
| Sarah Gurney | 9/10 | 3674 days | 1% |
| Fabien Metro | 6/10 | 3791 days | 1% |
| Jason Robus | 10/10 | 3854 days | 1% |
| Linda Eather | 9/10 | 3900 days | 1% |
| ct2034 | 10/10 | 3909 days | 1% |
| Andrew Cruickshank | 8/10 | 3940 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3955 days | 1% |
| Logan Leduc | 9/10 | 4037 days | 1% |
| Joanne Robertson | 9/10 | 4038 days | 1% |
| Sidney Stokkers | 10/10 | 4060 days | 1% |
| Anna Grafenstein | 9/10 | 4271 days | 0% |
| Helen McKevitt | 8/10 | 4312 days | 0% |
| F Ballard | 10/10 | 4332 days | 0% |
| catherine welsh | 9/10 | 4365 days | 0% |
| Pete Wilson | 9/10 | 4657 days | 1% |
| Verena | 7/10 | 4662 days | 1% |
| Anja S | 8/10 | 4662 days | 1% |
| Jitka Zenahlikova | 8/10 | 4663 days | 1% |
| J Andrews | 4/10 | 4671 days | 1% |
| Phil & Laura | 7/10 | 4699 days | 1% |
| Jenben | 8/10 | 4791 days | 1% |
| Lyn Deavin | 8/10 | 5048 days | 1% |
| polzeath | 9/10 | 5096 days | 1% |
| Andreas Heyer | 10/10 | 5352 days | 1% |
| Stephen Hunt | 9/10 | 5366 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5388 days | 1% |
| Ian and Ailsa | 8/10 | 5389 days | 1% |
| Pfleidere | 7/10 | 5389 days | 1% |
| Maike | 9/10 | 5390 days | 1% |
| Kauzta | 8/10 | 5390 days | 1% |
| bryfrance | 10/10 | 5392 days | 1% |
| Ross | 3/10 | 5395 days | 0% |
| Stephen Jones | 10/10 | 5402 days | 1% |
| Echst Daniela | 8/10 | 5425 days | 1% |
| Daniel Dubach | 10/10 | 5430 days | 1% |
| edwardasmith | 8/10 | 5705 days | 1% |
| Lukas Blaauw | 8/10 | 5754 days | 1% |
| Bowness | 9/10 | 5754 days | 1% |
| J Kempeneers | 7/10 | 5781 days | 1% |
| Carl Diehl | 9/10 | 5793 days | 1% |
| Nigel Armstrong | 9/10 | 5806 days | 1% |
| Ruth Kinder | 9/10 | 5887 days | 1% |
| brianp | 10/10 | 5972 days | 1% |
| MrHebbard | 7/10 | 6134 days | 1% |
| MetteK | 8/10 | 6135 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.