Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Possum Lodge Motel and Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Possum Lodge Motel and Holiday Park
Valid Reviews
110 Valid Reviews
The Possum Lodge Motel and Holiday Park experience has a total of 114 reviews. There are 110 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 110 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 38 |
|
35% |
| 8/10 | 20 |
|
18% |
| 7/10 | 15 |
|
14% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.18% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park valid reviews is 85.18% and is based on 110 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
32 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 110 valid reviews, the experience has 32 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 32 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
19% |
| 9/10 | 10 |
|
31% |
| 8/10 | 11 |
|
34% |
| 7/10 | 4 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.06% Average
The raw data average (mean) for all the Possum Lodge Motel and Holiday Park face-to-face reviews is 84.06% and is based on 32 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Annie Mandelstam | 8/10 | 280 days | 100% |
| Pedro | 7/10 | 308 days | 94% |
| Anne | 7/10 | 339 days | 93% |
| Hannah | 7/10 | 370 days | 92% |
| Emily | 9/10 | 370 days | 97% |
| Diane n Dave | 9/10 | 370 days | 97% |
| Dean | 10/10 | 492 days | 92% |
| Mike Fricker | 9/10 | 614 days | 83% |
| Noah Samel | 10/10 | 614 days | 84% |
| Bob F | 9/10 | 674 days | 78% |
| Bob F | 9/10 | 674 days | 78% |
| Jorian | 10/10 | 674 days | 79% |
| Linda | 8/10 | 705 days | 75% |
| Sina Goetzfried | 10/10 | 736 days | 74% |
| Elena | 10/10 | 736 days | 74% |
| vabene1111 | 10/10 | 766 days | 71% |
| Silene.arvinberod@gmail.com | 10/10 | 766 days | 71% |
| Sophie Modra | 10/10 | 827 days | 65% |
| Victoria Palero | 10/10 | 827 days | 65% |
| Susan | 9/10 | 889 days | 58% |
| Emmy | 10/10 | 1011 days | 46% |
| Mark Marston | 10/10 | 1011 days | 46% |
| 小B | 9/10 | 1011 days | 45% |
| Steve | 9/10 | 1011 days | 45% |
| Sarah Woolley | 7/10 | 1039 days | 40% |
| RR | 9/10 | 1101 days | 37% |
| Rob J | 10/10 | 1101 days | 37% |
| Laura and Baptiste | 10/10 | 1162 days | 32% |
| Cheyne | 9/10 | 1254 days | 25% |
| Anne S | 9/10 | 1376 days | 17% |
| MuzzJudy | 1/10 | 1376 days | 7% |
| Julia | 10/10 | 1404 days | 16% |
| Gary and Heather | 9/10 | 1404 days | 16% |
| Scott Lindique | 9/10 | 1435 days | 14% |
| Suzanne | 7/10 | 1680 days | 6% |
| Marcus | 10/10 | 1680 days | 7% |
| Liz | 9/10 | 1922 days | 5% |
| Dulan | 7/10 | 1953 days | 5% |
| Mike Jenkins | 10/10 | 1984 days | 5% |
| Sue Atkinson | 7/10 | 2106 days | 4% |
| Mary Meccage | 10/10 | 2227 days | 4% |
| Robyn F | 10/10 | 2258 days | 4% |
| Joanna | 9/10 | 2441 days | 4% |
| Vicki Hoskinson | 8/10 | 2471 days | 4% |
| Alison Cowie | 10/10 | 2471 days | 4% |
| Jose | 8/10 | 2562 days | 4% |
| Mike78 | 9/10 | 2623 days | 4% |
| Philipp Stech | 3/10 | 2825 days | 2% |
| Pauline Challen | 10/10 | 2837 days | 3% |
| Francois Roux | 9/10 | 2843 days | 3% |
| Jack James | 7/10 | 2923 days | 3% |
| Michael Waxman | 10/10 | 2955 days | 3% |
| Alan Coster | 9/10 | 3060 days | 3% |
| Laureen Trainer | 7/10 | 3125 days | 2% |
| Lotta Vuorjoki | 9/10 | 3134 days | 3% |
| Lorenzo Chiaia | 8/10 | 3138 days | 2% |
| Emelie Zonabend König | 9/10 | 3150 days | 2% |
| Mick Williams | 8/10 | 3257 days | 2% |
| Braum Westhof | 9/10 | 3278 days | 2% |
| María del Carmen Escandell | 7/10 | 3499 days | 2% |
| Liz Barnett | 9/10 | 3535 days | 2% |
| Leslie Lindeman | 9/10 | 3542 days | 2% |
| Susan Boyton | 8/10 | 3544 days | 2% |
| Theo van Greuningen | 3/10 | 3554 days | 1% |
| Jo Batt | 9/10 | 3662 days | 1% |
| Sarah Gurney | 9/10 | 3666 days | 1% |
| Fabien Metro | 6/10 | 3784 days | 1% |
| Jason Robus | 10/10 | 3847 days | 1% |
| Linda Eather | 9/10 | 3893 days | 1% |
| ct2034 | 10/10 | 3901 days | 1% |
| Andrew Cruickshank | 8/10 | 3932 days | 1% |
| Sebastiaan Kemperman | 10/10 | 3947 days | 1% |
| Logan Leduc | 9/10 | 4029 days | 1% |
| Joanne Robertson | 9/10 | 4030 days | 1% |
| Sidney Stokkers | 10/10 | 4052 days | 1% |
| Anna Grafenstein | 9/10 | 4263 days | 0% |
| Helen McKevitt | 8/10 | 4304 days | 0% |
| F Ballard | 10/10 | 4324 days | 0% |
| catherine welsh | 9/10 | 4357 days | 0% |
| Pete Wilson | 9/10 | 4649 days | 1% |
| Verena | 7/10 | 4654 days | 1% |
| Anja S | 8/10 | 4654 days | 1% |
| Jitka Zenahlikova | 8/10 | 4655 days | 1% |
| J Andrews | 4/10 | 4663 days | 1% |
| Phil & Laura | 7/10 | 4691 days | 1% |
| Jenben | 8/10 | 4783 days | 1% |
| Lyn Deavin | 8/10 | 5040 days | 1% |
| polzeath | 9/10 | 5088 days | 1% |
| Andreas Heyer | 10/10 | 5345 days | 1% |
| Stephen Hunt | 9/10 | 5359 days | 1% |
| Margit and Corein Groenevelt | 8/10 | 5380 days | 1% |
| Ian and Ailsa | 8/10 | 5381 days | 1% |
| Pfleidere | 7/10 | 5381 days | 1% |
| Maike | 9/10 | 5382 days | 1% |
| Kauzta | 8/10 | 5382 days | 1% |
| bryfrance | 10/10 | 5384 days | 1% |
| Ross | 3/10 | 5387 days | 0% |
| Stephen Jones | 10/10 | 5394 days | 1% |
| Echst Daniela | 8/10 | 5417 days | 1% |
| Daniel Dubach | 10/10 | 5422 days | 1% |
| edwardasmith | 8/10 | 5698 days | 1% |
| Lukas Blaauw | 8/10 | 5746 days | 1% |
| Bowness | 9/10 | 5746 days | 1% |
| J Kempeneers | 7/10 | 5773 days | 1% |
| Carl Diehl | 9/10 | 5785 days | 1% |
| Nigel Armstrong | 9/10 | 5798 days | 1% |
| Ruth Kinder | 9/10 | 5879 days | 1% |
| brianp | 10/10 | 5965 days | 1% |
| MrHebbard | 7/10 | 6126 days | 1% |
| MetteK | 8/10 | 6127 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Possum Lodge Motel and Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Possum Lodge Motel and Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Possum Lodge Motel and Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.