Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hampshire Holiday Park Queenstown.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hampshire Holiday Park Queenstown
Valid Reviews
232 Valid Reviews
The Hampshire Holiday Park Queenstown experience has a total of 237 reviews. There are 232 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 232 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
12% |
| 9/10 | 31 |
|
13% |
| 8/10 | 35 |
|
15% |
| 7/10 | 36 |
|
16% |
| 6/10 | 29 |
|
13% |
| 5/10 | 18 |
|
8% |
| 4/10 | 16 |
|
7% |
| 3/10 | 13 |
|
6% |
| 2/10 | 13 |
|
6% |
| 1/10 | 14 |
|
6% |
64.14% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown valid reviews is 64.14% and is based on 232 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 232 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
11% |
| 9/10 | 17 |
|
18% |
| 8/10 | 8 |
|
8% |
| 7/10 | 12 |
|
13% |
| 6/10 | 16 |
|
17% |
| 5/10 | 9 |
|
9% |
| 4/10 | 10 |
|
10% |
| 3/10 | 6 |
|
6% |
| 2/10 | 4 |
|
4% |
| 1/10 | 3 |
|
3% |
64.69% Average
The raw data average (mean) for all the Hampshire Holiday Park Queenstown face-to-face reviews is 64.69% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
69.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dom | 7/10 | 35 days | 96% |
| Ruth | 10/10 | 219 days | 100% |
| A and A | 2/10 | 370 days | 43% |
| Anaïs | 8/10 | 431 days | 90% |
| Maddison | 10/10 | 584 days | 83% |
| Ida Kjærsgaard | 3/10 | 766 days | 37% |
| Maren | 7/10 | 766 days | 64% |
| Marie Perret | 7/10 | 797 days | 61% |
| Johanna Kuehl | 3/10 | 827 days | 34% |
| Varneia | 1/10 | 950 days | 20% |
| Taylor Russell | 7/10 | 950 days | 47% |
| ElizabethE | 9/10 | 1070 days | 38% |
| Tatiana | 1/10 | 1101 days | 15% |
| Amel | 8/10 | 1101 days | 35% |
| Nicole | 6/10 | 1131 days | 29% |
| Lucy | 9/10 | 1223 days | 26% |
| Kim Sweeney | 1/10 | 1223 days | 11% |
| Anara | 1/10 | 1223 days | 11% |
| Lis | 1/10 | 1435 days | 6% |
| Nicole | 6/10 | 1527 days | 9% |
| Barb Winter | 8/10 | 1619 days | 7% |
| Ra | 9/10 | 1800 days | 5% |
| Cam | 6/10 | 1922 days | 4% |
| Ric van Weede | 7/10 | 1922 days | 5% |
| Ying | 7/10 | 1922 days | 5% |
| Fiona | 7/10 | 1984 days | 4% |
| Michalo | 10/10 | 2014 days | 5% |
| James | 2/10 | 2106 days | 2% |
| Kerry | 5/10 | 2106 days | 3% |
| E.R | 2/10 | 2106 days | 2% |
| Sue Hempstead | 3/10 | 2135 days | 2% |
| Daniel | 7/10 | 2135 days | 4% |
| Clauds | 3/10 | 2135 days | 2% |
| Ash | 2/10 | 2166 days | 2% |
| Tanja & Sven | 9/10 | 2166 days | 4% |
| Sandy | 2/10 | 2166 days | 2% |
| Ernst | 6/10 | 2197 days | 4% |
| Fran | 9/10 | 2197 days | 4% |
| Libby | 7/10 | 2258 days | 4% |
| Andrew Hammond | 9/10 | 2288 days | 4% |
| Matilda | 9/10 | 2350 days | 4% |
| Kieron | 10/10 | 2380 days | 4% |
| Lesley | 10/10 | 2411 days | 4% |
| Suthep | 5/10 | 2441 days | 3% |
| Kelly Linn | 6/10 | 2441 days | 3% |
| Marker63 | 3/10 | 2441 days | 2% |
| Nicolas | 2/10 | 2472 days | 2% |
| Dutchie | 4/10 | 2500 days | 2% |
| Tash & Laura | 7/10 | 2500 days | 4% |
| Nicki Chow | 6/10 | 2500 days | 3% |
| Maxime | 7/10 | 2531 days | 3% |
| Samantha H. | 8/10 | 2562 days | 4% |
| Juraj | 6/10 | 2562 days | 3% |
| Demi Thompson | 10/10 | 2592 days | 4% |
| Cindy | 7/10 | 2592 days | 3% |
| Kelsie | 7/10 | 2592 days | 3% |
| Nifty | 7/10 | 2592 days | 3% |
| Adva Cohen | 2/10 | 2623 days | 2% |
| Jolanda | 9/10 | 2623 days | 3% |
| Mike Fricker | 8/10 | 2623 days | 3% |
| The Flip Flop Family | 7/10 | 2653 days | 3% |
| Ruth Taaffee | 9/10 | 2686 days | 3% |
| Louis | 10/10 | 2715 days | 3% |
| Sue | 8/10 | 2715 days | 3% |
| Raylene Harvey | 6/10 | 2776 days | 3% |
| Bex & Jake | 8/10 | 2776 days | 3% |
| WeiQiang Ng | 10/10 | 2776 days | 3% |
| Charlesbrooksphotographer | 8/10 | 2776 days | 3% |
| Raymor | 10/10 | 2806 days | 3% |
| Nat | 6/10 | 2837 days | 3% |
| Will | 5/10 | 2837 days | 2% |
| Michael Bichlmeier | 4/10 | 2838 days | 2% |
| Edward Cromwell | 6/10 | 2859 days | 3% |
| Rasmus Lundgaard Nielsen | 7/10 | 2893 days | 3% |
| Vander Plancke Julien | 7/10 | 2949 days | 3% |
| Edward | 1/10 | 2966 days | 1% |
| Samantha Brewin | 8/10 | 2968 days | 3% |
| Trista Gaffney | 6/10 | 2980 days | 2% |
| Gary Prescot | 1/10 | 2990 days | 1% |
| Jozef Pinkerton | 6/10 | 3008 days | 2% |
| Sue Rogers | 10/10 | 3017 days | 3% |
| Katherine Sanchez | 8/10 | 3107 days | 2% |
| Chris Nugent | 2/10 | 3132 days | 1% |
| Pixie Taylor | 9/10 | 3137 days | 2% |
| Roger | 5/10 | 3157 days | 2% |
| Nick Lawson | 9/10 | 3161 days | 2% |
| Madelyn Fagerman | 10/10 | 3165 days | 2% |
| Kassandra Yarmoluk | 8/10 | 3175 days | 2% |
| Jason Perks | 7/10 | 3208 days | 2% |
| Arslan Ahmad | 8/10 | 3212 days | 2% |
| Rosanna Leeming | 8/10 | 3217 days | 2% |
| Lindy Woodage | 2/10 | 3240 days | 1% |
| Victoria Strong | 9/10 | 3259 days | 2% |
| Liang Yu | 1/10 | 3301 days | 1% |
| Mike Guest | 7/10 | 3341 days | 2% |
| Melanie Giroux | 9/10 | 3366 days | 2% |
| Aidan Byrne | 9/10 | 3370 days | 2% |
| Kim Donze | 8/10 | 3395 days | 2% |
| Luke Young | 10/10 | 3404 days | 2% |
| Will Hughes | 8/10 | 3409 days | 2% |
| Cullen Wiginton | 10/10 | 3487 days | 2% |
| Teresa Ash | 1/10 | 3561 days | 1% |
| Mallory Lopez | 7/10 | 3570 days | 1% |
| Flo Egger | 10/10 | 3578 days | 2% |
| Chris Kay | 4/10 | 3584 days | 1% |
| Perrine Pilate | 5/10 | 3585 days | 1% |
| B McNally | 8/10 | 3629 days | 1% |
| David O'Loughlin | 8/10 | 3696 days | 1% |
| Kirsty Longland | 8/10 | 3746 days | 1% |
| Darwin Dean | 8/10 | 3874 days | 1% |
| Erica b | 8/10 | 3901 days | 1% |
| Allyson Taylor | 3/10 | 3926 days | 0% |
| Dunja Knaup | 1/10 | 3993 days | 0% |
| Jack Clise | 5/10 | 4029 days | 1% |
| Kane F | 6/10 | 4113 days | 0% |
| Richard | 4/10 | 4176 days | 0% |
| Andrew Kermode | 7/10 | 4176 days | 0% |
| Michelle K | 4/10 | 4237 days | 0% |
| Mike Fricker | 8/10 | 4267 days | 0% |
| Charlotte Casey | 9/10 | 4294 days | 0% |
| Sandra Frischmann | 9/10 | 4295 days | 0% |
| Tobias Gehring | 7/10 | 4317 days | 0% |
| Felix Brettner | 8/10 | 4317 days | 0% |
| Eugen Lehner | 8/10 | 4317 days | 0% |
| Max Stein | 7/10 | 4317 days | 0% |
| Anne and Steve Bartlett | 5/10 | 4349 days | 0% |
| Andreas Zapke | 7/10 | 4354 days | 0% |
| Simone Pickert | 7/10 | 4355 days | 0% |
| Nora Zeitz | 9/10 | 4356 days | 0% |
| Andrew Cattanach | 8/10 | 4357 days | 0% |
| Petra Niemann | 1/10 | 4357 days | 0% |
| Henrik Joshua | 7/10 | 4418 days | 1% |
| PipandJon | 8/10 | 4418 days | 1% |
| Kerri | 8/10 | 4479 days | 1% |
| kimbeveridge | 8/10 | 4632 days | 1% |
| Grantygrant | 7/10 | 4632 days | 1% |
| Pete Wilson | 3/10 | 4649 days | 1% |
| Wayne Kerr | 5/10 | 4650 days | 1% |
| Jennifer Bramstad | 10/10 | 4662 days | 1% |
| Josefine Hedlund | 10/10 | 4662 days | 1% |
| Evelina Johansson | 8/10 | 4662 days | 1% |
| Sofia Anderson | 10/10 | 4662 days | 1% |
| Moni Sangoi | 8/10 | 4691 days | 1% |
| Philip Gibbons | 5/10 | 4691 days | 1% |
| Jonathan Vondette | 4/10 | 4744 days | 1% |
| Franz Schueler | 10/10 | 4745 days | 1% |
| Esther Goh | 8/10 | 4967 days | 1% |
| Monika Kneidl | 5/10 | 5003 days | 1% |
| Jessica Tilly | 6/10 | 5003 days | 1% |
| Simon Rawlinson | 4/10 | 5009 days | 1% |
| Hans Bet | 5/10 | 5009 days | 1% |
| Jill Boruff | 7/10 | 5022 days | 1% |
| Indra t Jolle | 4/10 | 5032 days | 1% |
| Laura Diepeveen | 6/10 | 5033 days | 1% |
| Stefes Wencke | 10/10 | 5041 days | 1% |
| Sue Robertson | 4/10 | 5041 days | 1% |
| Simon Fry | 6/10 | 5042 days | 1% |
| Martin & Christian | 9/10 | 5043 days | 1% |
| Horst Langstein | 9/10 | 5050 days | 1% |
| hendrik king | 10/10 | 5088 days | 1% |
| Ray Coombe | 10/10 | 5131 days | 1% |
| Matthias | 8/10 | 5134 days | 1% |
| Laura McCusker | 9/10 | 5135 days | 1% |
| Melissa | 6/10 | 5302 days | 1% |
| Kimberly St Louis | 10/10 | 5333 days | 1% |
| Marcus | 6/10 | 5353 days | 1% |
| Prideaux | 6/10 | 5373 days | 1% |
| Chris Forrest | 7/10 | 5373 days | 1% |
| Hanggi | 9/10 | 5374 days | 1% |
| Julie | 9/10 | 5376 days | 1% |
| Peter Cade | 9/10 | 5377 days | 1% |
| Sophia Kelly | 8/10 | 5378 days | 1% |
| Claire Colquhoun | 7/10 | 5381 days | 1% |
| Irene and Werner Keil | 8/10 | 5383 days | 1% |
| alcatrazz | 1/10 | 5383 days | 0% |
| Tara Koenig | 8/10 | 5385 days | 1% |
| Fabrizio Consolini | 9/10 | 5385 days | 1% |
| Jessica Vogels | 9/10 | 5392 days | 1% |
| Geert Van Tittelboom | 5/10 | 5398 days | 1% |
| Alice | 2/10 | 5398 days | 0% |
| Derek McLoughlin | 5/10 | 5401 days | 1% |
| Bob Warne | 3/10 | 5405 days | 1% |
| Gerd Pagel | 10/10 | 5407 days | 1% |
| Laura Hayes | 10/10 | 5409 days | 1% |
| Doris Schollenberger | 10/10 | 5412 days | 1% |
| Daniel Bogdanowitsch | 9/10 | 5413 days | 1% |
| Sandra Schneifer | 5/10 | 5413 days | 1% |
| Kristie | 7/10 | 5445 days | 1% |
| Zac Morris | 4/10 | 5575 days | 1% |
| nelliekaye | 5/10 | 5575 days | 1% |
| deepujames | 5/10 | 5698 days | 1% |
| BelindaT | 3/10 | 5706 days | 1% |
| Inbar Yizhar Barnea | 9/10 | 5747 days | 1% |
| Peter G | 7/10 | 5753 days | 1% |
| Jana Steve | 5/10 | 5753 days | 1% |
| Chris Bil | 6/10 | 5754 days | 1% |
| Tony Geens | 4/10 | 5760 days | 1% |
| Matthiis & Femke | 7/10 | 5766 days | 1% |
| Nicola | 3/10 | 5768 days | 1% |
| Rolf X | 4/10 | 5769 days | 1% |
| Jackie | 6/10 | 5778 days | 1% |
| kararina Kosten | 1/10 | 5781 days | 0% |
| Harmann Volker | 4/10 | 5781 days | 1% |
| Annie | 6/10 | 5781 days | 1% |
| Ian E | 7/10 | 5783 days | 1% |
| Nadine Schaee | 4/10 | 5784 days | 1% |
| Frances Hay | 9/10 | 5786 days | 1% |
| Jessica | 6/10 | 5792 days | 1% |
| marcoswi | 2/10 | 5793 days | 0% |
| Ross & Catherine Litherland | 3/10 | 5800 days | 1% |
| Kane Chain | 2/10 | 5804 days | 0% |
| Heinrich Hax | 8/10 | 5807 days | 1% |
| Sally Hall | 6/10 | 5807 days | 1% |
| joannaw | 7/10 | 5834 days | 1% |
| Myriauy Rito | 6/10 | 5857 days | 1% |
| Wolfgang Dittrich | 10/10 | 5859 days | 1% |
| Eimear Doyle | 6/10 | 5861 days | 1% |
| Andrea and Craig Swinson | 2/10 | 5873 days | 0% |
| andyge | 6/10 | 5879 days | 1% |
| Ruth Kinder | 3/10 | 5879 days | 1% |
| eowyn2k | 7/10 | 5879 days | 1% |
| monniere | 6/10 | 6003 days | 1% |
| jessica | 5/10 | 6014 days | 1% |
| JonK | 4/10 | 6081 days | 1% |
| MarcoJ | 4/10 | 6113 days | 1% |
| RobC1 | 9/10 | 6128 days | 1% |
| JoT | 10/10 | 6128 days | 1% |
| RichardB1 | 9/10 | 6129 days | 1% |
| AstridVG | 6/10 | 6134 days | 1% |
| Max | 1/10 | 6135 days | 0% |
| Doll | 9/10 | 6140 days | 1% |
| GaryW | 3/10 | 6494 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hampshire Holiday Park Queenstown experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.26% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hampshire Holiday Park Queenstown experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hampshire Holiday Park Queenstown experience has been adjusted for 13 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.29% |
| 15 | -0.31% |
| 16 | -0.33% |
| … | … |
Balancing Adjustment
7.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.