G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Arrowtown Hampshire Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Arrowtown Hampshire Holiday Park
Valid Reviews
81 Valid Reviews
The Arrowtown Hampshire Holiday Park experience has a total of 82 reviews. There are 81 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 81 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
14% |
| 9/10 | 19 |
|
23% |
| 8/10 | 20 |
|
25% |
| 7/10 | 8 |
|
10% |
| 6/10 | 5 |
|
6% |
| 5/10 | 7 |
|
9% |
| 4/10 | 2 |
|
2% |
| 3/10 | 2 |
|
2% |
| 2/10 | 5 |
|
6% |
| 1/10 | 2 |
|
2% |
72.59% Average
The raw data average (mean) for all the Arrowtown Hampshire Holiday Park valid reviews is 72.59% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
18 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 81 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 18 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 5 |
|
28% |
| 9/10 | 3 |
|
17% |
| 8/10 | 6 |
|
33% |
| 7/10 | 2 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
6% |
| 4/10 | 1 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.22% Average
The raw data average (mean) for all the Arrowtown Hampshire Holiday Park face-to-face reviews is 82.22% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
75.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Hannah | 7/10 | 21 days | 100% |
| Larissa | 9/10 | 417 days | 96% |
| Laura | 8/10 | 690 days | 77% |
| Lucy | 1/10 | 874 days | 25% |
| Anne S | 8/10 | 1027 days | 44% |
| Suzanne | 9/10 | 1331 days | 20% |
| HSnow | 8/10 | 1573 days | 9% |
| Kelly | 9/10 | 1665 days | 7% |
| Melanie | 5/10 | 1817 days | 4% |
| Neroli | 9/10 | 1848 days | 5% |
| William | 9/10 | 1878 days | 5% |
| Sarah | 9/10 | 1909 days | 5% |
| Catharina | 1/10 | 2151 days | 2% |
| Fabian | 5/10 | 2182 days | 4% |
| Steve | 2/10 | 2182 days | 2% |
| Francois & Caroline | 7/10 | 2182 days | 4% |
| Arne | 5/10 | 2182 days | 4% |
| chris marshall | 5/10 | 2182 days | 4% |
| Kelsie | 5/10 | 2243 days | 3% |
| Nifty | 8/10 | 2243 days | 4% |
| Yar Ni Ng | 6/10 | 2304 days | 4% |
| Antony Lewis | 9/10 | 2457 days | 4% |
| Bailey Dunne | 6/10 | 2488 days | 3% |
| Simon Zimmermann | 2/10 | 2504 days | 2% |
| Eversons | 6/10 | 2516 days | 3% |
| Fedor Bezrukov | 2/10 | 2540 days | 2% |
| Wen Xin Tan | 9/10 | 2689 days | 4% |
| Gerry Boobis | 8/10 | 2792 days | 3% |
| Louise Russell | 9/10 | 2821 days | 3% |
| Vicky Moore | 2/10 | 2833 days | 1% |
| Roberto | 6/10 | 2838 days | 3% |
| Sophie Ross | 8/10 | 2861 days | 3% |
| Andy Payne | 8/10 | 2956 days | 3% |
| Joost de Hond | 2/10 | 2960 days | 1% |
| Tom Relou | 3/10 | 2996 days | 2% |
| Maggy Kinniburgh | 3/10 | 3022 days | 2% |
| Michelle Klein | 10/10 | 3034 days | 3% |
| Wayne Jeskie | 10/10 | 3174 days | 3% |
| David Elliott | 8/10 | 3187 days | 2% |
| Goldfinger | 8/10 | 3218 days | 2% |
| R Werder | 8/10 | 3262 days | 2% |
| Sarah Gurney | 8/10 | 3315 days | 2% |
| Penny King | 9/10 | 3344 days | 2% |
| Lesa Price | 9/10 | 3368 days | 2% |
| Steve Warren | 10/10 | 3368 days | 2% |
| Viki Ziemba | 9/10 | 3400 days | 2% |
| AusCampa | 9/10 | 3523 days | 2% |
| Kathy Hart | 10/10 | 3523 days | 2% |
| Chris Read | 8/10 | 3528 days | 2% |
| Rossco | 10/10 | 3553 days | 2% |
| Nyla and Alan Ramsay | 9/10 | 3583 days | 2% |
| Jan Collins | 10/10 | 3602 days | 2% |
| Ron Clarke | 7/10 | 3674 days | 1% |
| Hol. M. | 7/10 | 3674 days | 1% |
| bzh974 | 6/10 | 3674 days | 1% |
| Andy Jobst | 10/10 | 3674 days | 1% |
| Joanne Robertson | 8/10 | 3681 days | 1% |
| travelscot | 9/10 | 3888 days | 1% |
| Anthony Brown | 5/10 | 4001 days | 0% |
| Claudia | 10/10 | 4011 days | 1% |
| Jonathan Meun | 7/10 | 4344 days | 0% |
| William Notcutt | 5/10 | 4373 days | 0% |
| Lindsay Berquist | 7/10 | 4618 days | 1% |
| Signe Kaspersen | 9/10 | 4673 days | 1% |
| Steve Goodyear | 10/10 | 4700 days | 1% |
| Andreas Kristiansen | 8/10 | 4702 days | 1% |
| John Heal | 8/10 | 4784 days | 1% |
| prasub | 4/10 | 4800 days | 1% |
| qofd | 7/10 | 4984 days | 1% |
| Jon_and_Family | 9/10 | 5014 days | 1% |
| Judith & John Bishop | 8/10 | 5014 days | 1% |
| Tina Madsen | 4/10 | 5031 days | 0% |
| Lenny Appel | 8/10 | 5046 days | 1% |
| Tyson Burnett | 8/10 | 5046 days | 1% |
| Hadleigh | 7/10 | 5050 days | 1% |
| nelliekaye | 8/10 | 5226 days | 1% |
| Kevin & Chris | 8/10 | 5343 days | 1% |
| Chris Bil | 9/10 | 5405 days | 1% |
| Claudia | 10/10 | 5417 days | 1% |
| Bert Tonwen | 10/10 | 5419 days | 1% |
| Ian E | 9/10 | 5434 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Arrowtown Hampshire Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.40% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Arrowtown Hampshire Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Arrowtown Hampshire Holiday Park experience has been adjusted for 20 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 17 | -0.34% |
| 18 | -0.36% |
| 19 | -0.38% |
| 20 | -0.40% |
| 21 | -0.42% |
| 22 | -0.44% |
| 23 | -0.46% |
| … | … |
Balancing Adjustment
4.74% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.