Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Hawea Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Hawea Holiday Park
Valid Reviews
100 Valid Reviews
The Lake Hawea Holiday Park experience has a total of 105 reviews. There are 100 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 100 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
34% |
| 9/10 | 22 |
|
22% |
| 8/10 | 20 |
|
20% |
| 7/10 | 10 |
|
10% |
| 6/10 | 2 |
|
2% |
| 5/10 | 5 |
|
5% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
3% |
82.10% Average
The raw data average (mean) for all the Lake Hawea Holiday Park valid reviews is 82.10% and is based on 100 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
25 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 100 valid reviews, the experience has 25 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 25 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
28% |
| 9/10 | 8 |
|
32% |
| 8/10 | 5 |
|
20% |
| 7/10 | 3 |
|
12% |
| 6/10 | 0 |
|
0% |
| 5/10 | 2 |
|
8% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.20% Average
The raw data average (mean) for all the Lake Hawea Holiday Park face-to-face reviews is 85.20% and is based on 25 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
72.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marley | 4/10 | 139 days | 75% |
| Anouk | 1/10 | 291 days | 45% |
| Marie Perret | 7/10 | 352 days | 100% |
| Katie Edser | 10/10 | 566 days | 94% |
| Mathieu Lempereur | 10/10 | 594 days | 92% |
| RR | 4/10 | 656 days | 57% |
| Jolu | 1/10 | 656 days | 35% |
| Jenna | 10/10 | 1021 days | 48% |
| Stef | 9/10 | 1296 days | 24% |
| Chelsea F | 10/10 | 1324 days | 22% |
| ZMad | 9/10 | 1386 days | 18% |
| Dan | 8/10 | 1416 days | 16% |
| Anna Swain | 7/10 | 1569 days | 9% |
| Jenny and Barry | 9/10 | 1843 days | 6% |
| Vicki Hoskinson | 10/10 | 2026 days | 5% |
| Pedro | 10/10 | 2055 days | 5% |
| Richard | 7/10 | 2086 days | 5% |
| Matho31 | 1/10 | 2117 days | 2% |
| Ellie | 10/10 | 2300 days | 5% |
| Jack James | 8/10 | 2478 days | 4% |
| Tammy Schein | 8/10 | 2511 days | 4% |
| Wen Xin Tan | 9/10 | 2593 days | 4% |
| Belinda Clarke | 7/10 | 2730 days | 3% |
| Hollie Procter | 10/10 | 2784 days | 4% |
| Alan Brown | 9/10 | 2784 days | 4% |
| Matthias Wohlgemuth | 5/10 | 2799 days | 3% |
| Michael Jeffress | 2/10 | 2809 days | 2% |
| S Webb | 9/10 | 2876 days | 3% |
| Julia Hamblyn | 10/10 | 2907 days | 3% |
| Margo Wiltens | 10/10 | 2914 days | 3% |
| Rebecca Bowles | 10/10 | 3042 days | 3% |
| W Donovan | 9/10 | 3067 days | 3% |
| Ray Tombs | 10/10 | 3081 days | 3% |
| Chadd Holland | 10/10 | 3093 days | 3% |
| Averil Ford | 5/10 | 3121 days | 2% |
| Paul Smith | 7/10 | 3130 days | 3% |
| Felicity Fay | 10/10 | 3150 days | 2% |
| Yung Ok Yoo | 8/10 | 3183 days | 3% |
| Max Brunner | 9/10 | 3205 days | 3% |
| Sarah Gurney | 8/10 | 3217 days | 3% |
| Georgia Posar | 10/10 | 3420 days | 2% |
| Soizic Vandermeersch | 8/10 | 3449 days | 2% |
| Rossco | 7/10 | 3456 days | 2% |
| Kurz Werner | 8/10 | 3456 days | 2% |
| Andrew Cruickshank | 10/10 | 3487 days | 2% |
| Jan Collins | 6/10 | 3518 days | 2% |
| Roeland Driessen | 9/10 | 3546 days | 2% |
| Simon Wild | 8/10 | 3557 days | 2% |
| Philippe Tremblay | 10/10 | 3571 days | 2% |
| Jay | 10/10 | 3584 days | 2% |
| Michael Bird | 8/10 | 3700 days | 1% |
| Glyn and Karen Farlow | 9/10 | 3869 days | 1% |
| Tony Butcher | 10/10 | 3881 days | 1% |
| Monique Monique | 9/10 | 3881 days | 1% |
| Helene & Peter | 8/10 | 3973 days | 1% |
| Grantygrant | 9/10 | 4187 days | 0% |
| shaynne thompson | 10/10 | 4187 days | 0% |
| Elizabeth Stenhouse | 10/10 | 4187 days | 0% |
| Helen | 9/10 | 4218 days | 0% |
| Abby | 10/10 | 4218 days | 0% |
| Melvin Groenhof | 9/10 | 4223 days | 0% |
| Phil & Laura | 9/10 | 4246 days | 0% |
| andrei797 | 5/10 | 4246 days | 0% |
| Cmi | 8/10 | 4277 days | 0% |
| doepie277 | 6/10 | 4277 days | 0% |
| Hanneke P | 7/10 | 4277 days | 0% |
| Jon Barratt | 9/10 | 4314 days | 0% |
| Christian | 10/10 | 4320 days | 0% |
| Meryem Buchwitz | 9/10 | 4321 days | 0% |
| davidtanks | 10/10 | 4369 days | 0% |
| LuisaAndDiana | 10/10 | 4369 days | 0% |
| hooijack | 10/10 | 4491 days | 1% |
| Kimothy | 8/10 | 4552 days | 1% |
| Carole Carter | 5/10 | 4575 days | 1% |
| Stephanie Spurr | 8/10 | 4579 days | 1% |
| Robert | 8/10 | 4589 days | 1% |
| Fries | 10/10 | 4592 days | 1% |
| Robert MacLeod-Smith | 7/10 | 4608 days | 1% |
| DrCamper | 10/10 | 4674 days | 1% |
| Melanie Wood | 9/10 | 4690 days | 1% |
| Wendy Ashmore | 10/10 | 4690 days | 1% |
| damaca | 8/10 | 4765 days | 1% |
| Jansen | 8/10 | 4936 days | 1% |
| K Dahmer | 10/10 | 4942 days | 1% |
| Eddie Stevens | 8/10 | 4943 days | 1% |
| John Gray | 7/10 | 4950 days | 1% |
| Alexander & Stephanie | 9/10 | 4954 days | 1% |
| Phil Hunter | 9/10 | 4968 days | 1% |
| Leontine van Laar | 8/10 | 4972 days | 1% |
| Jensen | 10/10 | 4974 days | 1% |
| chawker | 8/10 | 5069 days | 1% |
| rayfuge | 10/10 | 5069 days | 1% |
| lookout | 9/10 | 5069 days | 1% |
| Bandulu | 10/10 | 5069 days | 1% |
| Mikeminch | 8/10 | 5069 days | 1% |
| birdsong | 3/10 | 5253 days | 1% |
| San Ahuia | 9/10 | 5333 days | 1% |
| nigelst | 5/10 | 5348 days | 1% |
| John | 7/10 | 5697 days | 1% |
| carrie | 10/10 | 5707 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Hawea Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.95% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 76 days. However the Lake Hawea Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Hawea Holiday Park experience has been adjusted for 131 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 128 | -1.91% |
| 129 | -1.92% |
| 130 | -1.94% |
| 131 | -1.95% |
| 132 | -1.97% |
| 133 | -1.98% |
| 134 | -2.00% |
| … | … |
Balancing Adjustment
6.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.