G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Glendhu Bay Hampshire Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Glendhu Bay Hampshire Holiday Park
Valid Reviews
82 Valid Reviews
The Glendhu Bay Hampshire Holiday Park experience has a total of 85 reviews. There are 82 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
29% |
| 9/10 | 21 |
|
26% |
| 8/10 | 13 |
|
16% |
| 7/10 | 10 |
|
12% |
| 6/10 | 7 |
|
9% |
| 5/10 | 1 |
|
1% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
81.10% Average
The raw data average (mean) for all the Glendhu Bay Hampshire Holiday Park valid reviews is 81.10% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
24 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 82 valid reviews, the experience has 24 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 24 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
29% |
| 9/10 | 7 |
|
29% |
| 8/10 | 4 |
|
17% |
| 7/10 | 1 |
|
4% |
| 6/10 | 1 |
|
4% |
| 5/10 | 1 |
|
4% |
| 4/10 | 2 |
|
8% |
| 3/10 | 1 |
|
4% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.83% Average
The raw data average (mean) for all the Glendhu Bay Hampshire Holiday Park face-to-face reviews is 80.83% and is based on 24 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
78.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Anaïs | 6/10 | 26 days | 91% |
| Sandra Staples | 9/10 | 269 days | 100% |
| Molly Turpin | 10/10 | 422 days | 95% |
| Etoile Rose | 8/10 | 545 days | 86% |
| Kilee Leblanc | 9/10 | 575 days | 85% |
| Laz. | 7/10 | 575 days | 80% |
| Andy | 1/10 | 606 days | 34% |
| Charlotte Houël | 6/10 | 665 days | 68% |
| h_yd_n | 8/10 | 999 days | 45% |
| Julia | 6/10 | 999 days | 40% |
| Alex Geraghty | 10/10 | 1305 days | 21% |
| Rory | 10/10 | 1364 days | 18% |
| The Gillies | 7/10 | 1364 days | 17% |
| Hamish | 10/10 | 1487 days | 12% |
| Nadia McKay | 10/10 | 1487 days | 12% |
| Ying | 9/10 | 1517 days | 11% |
| Lauren | 9/10 | 1701 days | 6% |
| katrin wattenhofer | 10/10 | 1701 days | 6% |
| Kerry | 10/10 | 1701 days | 6% |
| Howie | 8/10 | 1730 days | 6% |
| Clauds | 9/10 | 1730 days | 6% |
| GM | 9/10 | 1792 days | 5% |
| Alan McGrath | 10/10 | 1822 days | 5% |
| Arndt | 10/10 | 1914 days | 5% |
| Rocket | 7/10 | 2036 days | 4% |
| Rosemary M | 10/10 | 2095 days | 5% |
| Davey | 10/10 | 2095 days | 5% |
| Tash & Laura | 8/10 | 2095 days | 5% |
| Johannes Stahl | 10/10 | 2157 days | 5% |
| Jose | 9/10 | 2157 days | 4% |
| Sarah | 8/10 | 2187 days | 4% |
| ian kennedy | 8/10 | 2187 days | 4% |
| Angela | 7/10 | 2218 days | 4% |
| Antony Lewis | 9/10 | 2401 days | 4% |
| Boguslaw MAKIELLO | 7/10 | 2415 days | 3% |
| MJW | 7/10 | 2432 days | 4% |
| The Farrs | 9/10 | 2432 days | 4% |
| Joanna Dring | 9/10 | 2487 days | 4% |
| Rebekka Doliva | 9/10 | 2529 days | 4% |
| Natalie Tomlinson-Kurz | 10/10 | 2583 days | 4% |
| Daniela Pelgrim | 7/10 | 2758 days | 3% |
| Paul Smith | 7/10 | 2796 days | 3% |
| Roeland Driessen | 8/10 | 2856 days | 3% |
| Chloe Po | 8/10 | 2903 days | 3% |
| Nancy LeRoy | 10/10 | 2917 days | 3% |
| Alf Caruana | 10/10 | 2917 days | 3% |
| Kees Denbesten | 9/10 | 2921 days | 3% |
| Linda Carter | 2/10 | 2964 days | 1% |
| Sachiko | 10/10 | 2991 days | 3% |
| Peter Barker | 9/10 | 3140 days | 2% |
| Katrina Thomas | 8/10 | 3222 days | 2% |
| Harriet Bramley | 6/10 | 3347 days | 2% |
| svenja spiegel | 6/10 | 3494 days | 2% |
| Joanne Robertson | 10/10 | 3625 days | 1% |
| Helen McKevitt | 10/10 | 3899 days | 1% |
| chris dagg | 1/10 | 4044 days | 0% |
| Jonathan Vondette | 10/10 | 4339 days | 0% |
| Knorr Bracher | 10/10 | 4352 days | 0% |
| James Huntzinger | 8/10 | 4614 days | 1% |
| Wil de Kubber | 6/10 | 4628 days | 1% |
| Michael & Janet | 4/10 | 4633 days | 0% |
| Richard Maddock | 9/10 | 4640 days | 1% |
| Dave McLeish | 10/10 | 4650 days | 1% |
| Hayden Parker | 10/10 | 4683 days | 1% |
| qofd | 7/10 | 4928 days | 1% |
| susanjourdan | 6/10 | 4958 days | 1% |
| kelso | 7/10 | 4958 days | 1% |
| Chris Forrest | 4/10 | 4968 days | 0% |
| Nicolas | 5/10 | 4990 days | 1% |
| Sandra | 8/10 | 4994 days | 1% |
| Katie Nicol | 8/10 | 5002 days | 1% |
| Ewald Waldner | 9/10 | 5013 days | 1% |
| Bob Lenihan | 9/10 | 5340 days | 1% |
| Graeme + Jane Ryan | 10/10 | 5344 days | 1% |
| Chris el capitan | 3/10 | 5359 days | 0% |
| Maria Newton | 8/10 | 5364 days | 1% |
| Kyle Riseley | 9/10 | 5455 days | 1% |
| Rebecca Jenner | 9/10 | 5455 days | 1% |
| Uerilie Stolareh | 10/10 | 5457 days | 1% |
| Dave Ashun | 9/10 | 5695 days | 1% |
| Renee | 9/10 | 5737 days | 1% |
| aussiesi | 9/10 | 6144 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Glendhu Bay Hampshire Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Glendhu Bay Hampshire Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Glendhu Bay Hampshire Holiday Park experience has been adjusted for 4 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.09% |
| 6 | -0.11% |
| 7 | -0.13% |
| … | … |
Balancing Adjustment
3.34% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.