Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Glendhu Bay Hampshire Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
84 Valid Reviews
The Glendhu Bay Hampshire Holiday Park experience has a total of 87 reviews. There are 84 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 84 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 24 |
|
29% |
9/10 | 21 |
|
25% |
8/10 | 14 |
|
17% |
7/10 | 10 |
|
12% |
6/10 | 7 |
|
8% |
5/10 | 1 |
|
1% |
4/10 | 2 |
|
2% |
3/10 | 1 |
|
1% |
2/10 | 2 |
|
2% |
1/10 | 2 |
|
2% |
80.36% Average
The raw data average (mean) for all the Glendhu Bay Hampshire Holiday Park valid reviews is 80.36% and is based on 84 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
24 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 84 valid reviews, the experience has 24 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 24 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 7 |
|
29% |
9/10 | 7 |
|
29% |
8/10 | 4 |
|
17% |
7/10 | 1 |
|
4% |
6/10 | 1 |
|
4% |
5/10 | 1 |
|
4% |
4/10 | 2 |
|
8% |
3/10 | 1 |
|
4% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
80.83% Average
The raw data average (mean) for all the Glendhu Bay Hampshire Holiday Park face-to-face reviews is 80.83% and is based on 24 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
76.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Pedro | 8/10 | 15 days | 100% |
Fabian | 2/10 | 46 days | 46% |
Anaïs | 6/10 | 138 days | 87% |
Sandra Staples | 9/10 | 381 days | 93% |
Molly Turpin | 10/10 | 534 days | 85% |
Etoile Rose | 8/10 | 657 days | 75% |
Kilee Leblanc | 9/10 | 687 days | 74% |
Laz. | 7/10 | 687 days | 69% |
Andy | 1/10 | 718 days | 29% |
Charlotte Houël | 6/10 | 777 days | 58% |
h_yd_n | 8/10 | 1111 days | 34% |
Julia | 6/10 | 1111 days | 30% |
Alex Geraghty | 10/10 | 1417 days | 15% |
Rory | 10/10 | 1476 days | 12% |
The Gillies | 7/10 | 1476 days | 11% |
Hamish | 10/10 | 1599 days | 8% |
Nadia McKay | 10/10 | 1599 days | 8% |
Ying | 9/10 | 1629 days | 7% |
Lauren | 9/10 | 1813 days | 5% |
katrin wattenhofer | 10/10 | 1813 days | 5% |
Kerry | 10/10 | 1813 days | 5% |
Howie | 8/10 | 1842 days | 5% |
Clauds | 9/10 | 1842 days | 5% |
GM | 9/10 | 1904 days | 5% |
Alan McGrath | 10/10 | 1934 days | 5% |
Arndt | 10/10 | 2026 days | 5% |
Rocket | 7/10 | 2148 days | 4% |
Rosemary M | 10/10 | 2207 days | 4% |
Davey | 10/10 | 2207 days | 4% |
Tash & Laura | 8/10 | 2207 days | 4% |
Johannes Stahl | 10/10 | 2269 days | 4% |
Jose | 9/10 | 2269 days | 4% |
Sarah | 8/10 | 2299 days | 4% |
ian kennedy | 8/10 | 2299 days | 4% |
Angela | 7/10 | 2330 days | 4% |
Antony Lewis | 9/10 | 2513 days | 4% |
Boguslaw MAKIELLO | 7/10 | 2527 days | 3% |
MJW | 7/10 | 2544 days | 3% |
The Farrs | 9/10 | 2544 days | 3% |
Joanna Dring | 9/10 | 2599 days | 3% |
Rebekka Doliva | 9/10 | 2641 days | 3% |
Natalie Tomlinson-Kurz | 10/10 | 2694 days | 3% |
Daniela Pelgrim | 7/10 | 2870 days | 3% |
Paul Smith | 7/10 | 2908 days | 3% |
Roeland Driessen | 8/10 | 2967 days | 3% |
Chloe Po | 8/10 | 3015 days | 2% |
Nancy LeRoy | 10/10 | 3028 days | 3% |
Alf Caruana | 10/10 | 3029 days | 3% |
Kees Denbesten | 9/10 | 3033 days | 2% |
Linda Carter | 2/10 | 3076 days | 1% |
Sachiko | 10/10 | 3103 days | 2% |
Peter Barker | 9/10 | 3252 days | 2% |
Katrina Thomas | 8/10 | 3334 days | 2% |
Harriet Bramley | 6/10 | 3459 days | 1% |
svenja spiegel | 6/10 | 3606 days | 1% |
Joanne Robertson | 10/10 | 3737 days | 1% |
Helen McKevitt | 10/10 | 4011 days | 0% |
chris dagg | 1/10 | 4156 days | 0% |
Jonathan Vondette | 10/10 | 4451 days | 1% |
Knorr Bracher | 10/10 | 4464 days | 1% |
James Huntzinger | 8/10 | 4726 days | 1% |
Wil de Kubber | 6/10 | 4740 days | 0% |
Michael & Janet | 4/10 | 4745 days | 0% |
Richard Maddock | 9/10 | 4752 days | 1% |
Dave McLeish | 10/10 | 4762 days | 1% |
Hayden Parker | 10/10 | 4795 days | 1% |
qofd | 7/10 | 5040 days | 1% |
susanjourdan | 6/10 | 5070 days | 1% |
kelso | 7/10 | 5070 days | 1% |
Chris Forrest | 4/10 | 5080 days | 0% |
Nicolas | 5/10 | 5102 days | 0% |
Sandra | 8/10 | 5106 days | 1% |
Katie Nicol | 8/10 | 5114 days | 1% |
Ewald Waldner | 9/10 | 5125 days | 1% |
Bob Lenihan | 9/10 | 5452 days | 1% |
Graeme + Jane Ryan | 10/10 | 5456 days | 1% |
Chris el capitan | 3/10 | 5471 days | 0% |
Maria Newton | 8/10 | 5476 days | 1% |
Kyle Riseley | 9/10 | 5567 days | 1% |
Rebecca Jenner | 9/10 | 5567 days | 1% |
Uerilie Stolareh | 10/10 | 5569 days | 1% |
Dave Ashun | 9/10 | 5807 days | 1% |
Renee | 9/10 | 5849 days | 1% |
aussiesi | 9/10 | 6256 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Glendhu Bay Hampshire Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Glendhu Bay Hampshire Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Glendhu Bay Hampshire Holiday Park experience has been adjusted for 6 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
3 | -0.06% |
4 | -0.08% |
5 | -0.10% |
6 | -0.12% |
7 | -0.15% |
8 | -0.17% |
9 | -0.19% |
… | … |
4.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.