Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Lake Outlet Holiday Park
Valid Reviews
164 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 166 reviews. There are 164 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 164 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 44 |
|
27% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.45% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.45% and is based on 164 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 164 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.19%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kadir | 10/10 | 51 days | 100% |
| Lucy | 10/10 | 51 days | 100% |
| Rey Salatandol | 3/10 | 113 days | 54% |
| Unhappy camper | 5/10 | 357 days | 71% |
| Steve | 7/10 | 417 days | 84% |
| Cathrine | 4/10 | 448 days | 58% |
| Katy | 10/10 | 448 days | 89% |
| Courtney Gearhart | 10/10 | 782 days | 65% |
| Lauren | 10/10 | 782 days | 65% |
| Anita James | 10/10 | 1331 days | 19% |
| Antoine | 9/10 | 1543 days | 9% |
| Nadia McKay | 10/10 | 1635 days | 7% |
| Nickimay | 9/10 | 1635 days | 7% |
| Vis | 10/10 | 1696 days | 6% |
| Lukas | 9/10 | 1878 days | 5% |
| Chris | 9/10 | 1909 days | 5% |
| Marjolein | 10/10 | 1940 days | 5% |
| Brooke | 6/10 | 1940 days | 4% |
| Tilly Watermeyer | 6/10 | 1940 days | 4% |
| K&KRahimi | 10/10 | 1970 days | 5% |
| Kiwi | 7/10 | 2274 days | 4% |
| taela_phillips@hotmail.com | 6/10 | 2274 days | 4% |
| Liz | 9/10 | 2274 days | 4% |
| Samantha H. | 9/10 | 2305 days | 4% |
| Jolanda | 10/10 | 2366 days | 4% |
| Kenza | 8/10 | 2366 days | 4% |
| Annika Schmitt | 5/10 | 2580 days | 3% |
| S Weslake | 8/10 | 2580 days | 3% |
| Clara Rawlings | 10/10 | 2596 days | 3% |
| Manon Moreno | 2/10 | 2630 days | 1% |
| Tay Dao Han | 8/10 | 2653 days | 3% |
| Paul and Paula | 9/10 | 2675 days | 3% |
| Grainne Phelan | 6/10 | 2925 days | 2% |
| Nikolaj Lambertsen | 10/10 | 2942 days | 3% |
| Kerry Lee | 9/10 | 2944 days | 3% |
| Nikki K | 10/10 | 2945 days | 3% |
| Jason Perks | 9/10 | 2951 days | 3% |
| Joe Hopkins | 6/10 | 3002 days | 2% |
| Roeland Driessen | 8/10 | 3004 days | 3% |
| Rebecca Lindsey | 7/10 | 3004 days | 3% |
| Martine Baars | 8/10 | 3008 days | 3% |
| Daniel Bross | 9/10 | 3046 days | 3% |
| Liam Stace | 7/10 | 3065 days | 2% |
| Joanne Woo | 7/10 | 3065 days | 2% |
| Michelle Klein | 9/10 | 3096 days | 2% |
| Sachiko | 7/10 | 3139 days | 2% |
| Stuart Jeffrey | 8/10 | 3157 days | 2% |
| Abigail Ang | 9/10 | 3218 days | 2% |
| Andrik | 7/10 | 3276 days | 2% |
| Kristine Hornblow | 9/10 | 3279 days | 2% |
| David Elliott | 7/10 | 3279 days | 2% |
| Christian Gosslar | 8/10 | 3279 days | 2% |
| Sharon | 7/10 | 3291 days | 2% |
| jay | 9/10 | 3310 days | 2% |
| Estelle Daniel | 8/10 | 3312 days | 2% |
| Gilles Andrieu | 7/10 | 3320 days | 2% |
| Blake Boles | 10/10 | 3339 days | 2% |
| Jacqui Hutchins | 10/10 | 3349 days | 2% |
| Glinys Weller | 7/10 | 3356 days | 2% |
| Jennifer Northey | 8/10 | 3370 days | 2% |
| Charlotte Demasieres | 8/10 | 3370 days | 2% |
| Rujing Lu | 8/10 | 3370 days | 2% |
| Christy Stead | 9/10 | 3372 days | 2% |
| Richard Kirby | 9/10 | 3401 days | 2% |
| Chiara Leto | 9/10 | 3401 days | 2% |
| Michael | 9/10 | 3435 days | 2% |
| Karmen Bond | 10/10 | 3459 days | 2% |
| Raj chittoo | 9/10 | 3462 days | 2% |
| Aaron Soh | 8/10 | 3474 days | 2% |
| Pamela Ide | 10/10 | 3492 days | 2% |
| Ceri Davies | 10/10 | 3507 days | 2% |
| Yvonne Wu | 8/10 | 3615 days | 1% |
| Chris Read | 8/10 | 3620 days | 1% |
| Tomáš Bžatek | 6/10 | 3646 days | 1% |
| Christop Grepper | 8/10 | 3663 days | 1% |
| Regula Hammer | 8/10 | 3663 days | 1% |
| Julia | 8/10 | 3676 days | 1% |
| Christine Andersen | 10/10 | 3676 days | 1% |
| Averil Brown | 9/10 | 3701 days | 1% |
| Helen P | 10/10 | 3716 days | 1% |
| Rebecca Weight | 9/10 | 3727 days | 1% |
| Steve | 9/10 | 3734 days | 1% |
| Ang and Scott Jermyn | 7/10 | 3735 days | 1% |
| Tanneke Lyppens | 10/10 | 3741 days | 1% |
| Sidney Stokkers | 8/10 | 3796 days | 1% |
| Cynthia Campbell | 10/10 | 3949 days | 1% |
| Lindsay Berquist | 8/10 | 3980 days | 1% |
| Gillian Scott | 9/10 | 4039 days | 1% |
| Jason MacLeod | 9/10 | 4041 days | 1% |
| Brita Topp | 9/10 | 4041 days | 1% |
| Eva-Maria Krueger | 8/10 | 4041 days | 1% |
| Henrik Suefke | 10/10 | 4063 days | 1% |
| Julia Kallenbach | 10/10 | 4086 days | 1% |
| Flo Sexton | 10/10 | 4099 days | 0% |
| Gill Odell | 9/10 | 4100 days | 1% |
| Sharon Liberman | 10/10 | 4100 days | 1% |
| K. H. | 10/10 | 4131 days | 0% |
| Jonathan | 8/10 | 4192 days | 0% |
| Stefan B | 10/10 | 4314 days | 0% |
| MadeinNewZealand | 10/10 | 4345 days | 0% |
| M Morgan | 6/10 | 4375 days | 0% |
| Lea Scheuvens | 9/10 | 4396 days | 1% |
| Toomas Viilus | 7/10 | 4402 days | 1% |
| Maarja | 8/10 | 4402 days | 1% |
| Chantal Mortel | 8/10 | 4411 days | 1% |
| Petterogmona | 9/10 | 4465 days | 1% |
| rich kiimmii | 9/10 | 4465 days | 1% |
| Barbara Lee | 4/10 | 4465 days | 1% |
| vtjm | 9/10 | 4465 days | 1% |
| Tane Brown | 9/10 | 4465 days | 1% |
| Ted Pointing | 8/10 | 4465 days | 1% |
| Marjo Cousijn | 9/10 | 4513 days | 1% |
| timbo81 | 10/10 | 4557 days | 1% |
| suzan107 | 10/10 | 4740 days | 1% |
| Dovis Heinemann | 10/10 | 4755 days | 1% |
| sidcupjon | 8/10 | 4771 days | 1% |
| Mike & Julia Stone | 9/10 | 4776 days | 1% |
| John Hughes | 7/10 | 4792 days | 1% |
| Des & Ann Bidwell | 7/10 | 4795 days | 1% |
| Carel | 7/10 | 4797 days | 1% |
| Josh | 9/10 | 4874 days | 1% |
| bushman | 3/10 | 4892 days | 1% |
| Ken Talan | 10/10 | 5102 days | 1% |
| cassie | 10/10 | 5106 days | 1% |
| Sebastian Wiesinger | 10/10 | 5117 days | 1% |
| Helen Evans | 9/10 | 5120 days | 1% |
| Oppenoorth | 9/10 | 5125 days | 1% |
| Michael Long | 9/10 | 5130 days | 1% |
| henriket | 10/10 | 5131 days | 1% |
| Laurent Michon | 9/10 | 5135 days | 1% |
| Simon Vickers | 9/10 | 5136 days | 1% |
| Ini & Cees | 8/10 | 5139 days | 1% |
| Cesar | 8/10 | 5142 days | 1% |
| Jennie McIver | 10/10 | 5152 days | 1% |
| Rolf Homeyer | 8/10 | 5156 days | 1% |
| Echst Daniela | 10/10 | 5160 days | 1% |
| MrsB | 10/10 | 5165 days | 1% |
| chrissie2011 | 10/10 | 5196 days | 1% |
| Chris | 8/10 | 5415 days | 1% |
| Sabine | 8/10 | 5415 days | 1% |
| rinusm | 8/10 | 5438 days | 1% |
| saraswitzer | 9/10 | 5471 days | 1% |
| Peter G | 8/10 | 5496 days | 1% |
| Chris Helms | 8/10 | 5496 days | 1% |
| Tony Geens | 8/10 | 5503 days | 1% |
| Kaddi & Grego | 8/10 | 5503 days | 1% |
| Nicky and Andy Prescott | 8/10 | 5504 days | 1% |
| Matthiis & Femke | 7/10 | 5509 days | 1% |
| Thirza & Roeland | 9/10 | 5509 days | 1% |
| M Sicard | 9/10 | 5512 days | 1% |
| Mathias | 10/10 | 5517 days | 1% |
| Jamie | 8/10 | 5522 days | 1% |
| Bouwma | 8/10 | 5523 days | 1% |
| Paul | 9/10 | 5526 days | 1% |
| Pauline Morritt | 8/10 | 5528 days | 1% |
| Stephanie K | 9/10 | 5543 days | 1% |
| Conor Coyle | 7/10 | 5547 days | 1% |
| chumfft | 8/10 | 5561 days | 1% |
| martinab | 10/10 | 5576 days | 1% |
| Alan Riley | 9/10 | 5604 days | 1% |
| Ann Riley | 10/10 | 5604 days | 1% |
| NicolaW | 9/10 | 5828 days | 1% |
| Philipp | 9/10 | 5836 days | 1% |
| Heide | 8/10 | 5839 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.70% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 36 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 33 | -0.64% |
| 34 | -0.66% |
| 35 | -0.68% |
| 36 | -0.70% |
| 37 | -0.72% |
| 38 | -0.74% |
| 39 | -0.75% |
| … | … |
Balancing Adjustment
2.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.