G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Outlet Holiday Park
Valid Reviews
161 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 163 reviews. There are 161 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 161 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
26% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.60% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.60% and is based on 161 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 161 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.71%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy camper | 5/10 | 267 days | 79% |
| Steve | 7/10 | 327 days | 94% |
| Cathrine | 4/10 | 358 days | 65% |
| Katy | 10/10 | 358 days | 100% |
| Courtney Gearhart | 10/10 | 692 days | 78% |
| Lauren | 10/10 | 692 days | 78% |
| Anita James | 10/10 | 1241 days | 26% |
| Antoine | 9/10 | 1453 days | 14% |
| Nadia McKay | 10/10 | 1545 days | 10% |
| Nickimay | 9/10 | 1545 days | 10% |
| Vis | 10/10 | 1606 days | 8% |
| Lukas | 9/10 | 1788 days | 5% |
| Chris | 9/10 | 1819 days | 5% |
| Marjolein | 10/10 | 1850 days | 5% |
| Brooke | 6/10 | 1850 days | 5% |
| Tilly Watermeyer | 6/10 | 1850 days | 5% |
| K&KRahimi | 10/10 | 1880 days | 5% |
| Kiwi | 7/10 | 2184 days | 4% |
| taela_phillips@hotmail.com | 6/10 | 2184 days | 4% |
| Liz | 9/10 | 2184 days | 5% |
| Samantha H. | 9/10 | 2215 days | 5% |
| Jolanda | 10/10 | 2276 days | 4% |
| Kenza | 8/10 | 2276 days | 4% |
| Annika Schmitt | 5/10 | 2490 days | 3% |
| S Weslake | 8/10 | 2490 days | 4% |
| Clara Rawlings | 10/10 | 2506 days | 4% |
| Manon Moreno | 2/10 | 2540 days | 1% |
| Tay Dao Han | 8/10 | 2563 days | 4% |
| Paul and Paula | 9/10 | 2585 days | 4% |
| Grainne Phelan | 6/10 | 2835 days | 3% |
| Nikolaj Lambertsen | 10/10 | 2852 days | 3% |
| Kerry Lee | 9/10 | 2854 days | 3% |
| Nikki K | 10/10 | 2855 days | 3% |
| Jason Perks | 9/10 | 2861 days | 3% |
| Joe Hopkins | 6/10 | 2912 days | 3% |
| Roeland Driessen | 8/10 | 2914 days | 3% |
| Rebecca Lindsey | 7/10 | 2914 days | 3% |
| Martine Baars | 8/10 | 2918 days | 3% |
| Daniel Bross | 9/10 | 2956 days | 3% |
| Liam Stace | 7/10 | 2975 days | 3% |
| Joanne Woo | 7/10 | 2975 days | 3% |
| Michelle Klein | 9/10 | 3006 days | 3% |
| Sachiko | 7/10 | 3049 days | 3% |
| Stuart Jeffrey | 8/10 | 3067 days | 3% |
| Abigail Ang | 9/10 | 3128 days | 3% |
| Andrik | 7/10 | 3186 days | 2% |
| Kristine Hornblow | 9/10 | 3189 days | 2% |
| David Elliott | 7/10 | 3189 days | 2% |
| Christian Gosslar | 8/10 | 3189 days | 2% |
| Sharon | 7/10 | 3201 days | 2% |
| jay | 9/10 | 3220 days | 2% |
| Estelle Daniel | 8/10 | 3222 days | 2% |
| Gilles Andrieu | 7/10 | 3230 days | 2% |
| Blake Boles | 10/10 | 3249 days | 2% |
| Jacqui Hutchins | 10/10 | 3259 days | 2% |
| Glinys Weller | 7/10 | 3266 days | 2% |
| Jennifer Northey | 8/10 | 3280 days | 2% |
| Charlotte Demasieres | 8/10 | 3280 days | 2% |
| Rujing Lu | 8/10 | 3280 days | 2% |
| Christy Stead | 9/10 | 3282 days | 2% |
| Richard Kirby | 9/10 | 3311 days | 2% |
| Chiara Leto | 9/10 | 3311 days | 2% |
| Michael | 9/10 | 3345 days | 2% |
| Karmen Bond | 10/10 | 3369 days | 2% |
| Raj chittoo | 9/10 | 3372 days | 2% |
| Aaron Soh | 8/10 | 3384 days | 2% |
| Pamela Ide | 10/10 | 3402 days | 2% |
| Ceri Davies | 10/10 | 3417 days | 2% |
| Yvonne Wu | 8/10 | 3525 days | 2% |
| Chris Read | 8/10 | 3530 days | 2% |
| Tomáš Bžatek | 6/10 | 3556 days | 1% |
| Christop Grepper | 8/10 | 3573 days | 1% |
| Regula Hammer | 8/10 | 3573 days | 1% |
| Julia | 8/10 | 3586 days | 2% |
| Christine Andersen | 10/10 | 3586 days | 2% |
| Averil Brown | 9/10 | 3611 days | 2% |
| Helen P | 10/10 | 3626 days | 2% |
| Rebecca Weight | 9/10 | 3637 days | 2% |
| Steve | 9/10 | 3644 days | 2% |
| Ang and Scott Jermyn | 7/10 | 3645 days | 1% |
| Tanneke Lyppens | 10/10 | 3651 days | 2% |
| Sidney Stokkers | 8/10 | 3706 days | 1% |
| Cynthia Campbell | 10/10 | 3859 days | 1% |
| Lindsay Berquist | 8/10 | 3890 days | 1% |
| Gillian Scott | 9/10 | 3949 days | 1% |
| Jason MacLeod | 9/10 | 3951 days | 1% |
| Brita Topp | 9/10 | 3951 days | 1% |
| Eva-Maria Krueger | 8/10 | 3951 days | 1% |
| Henrik Suefke | 10/10 | 3973 days | 1% |
| Julia Kallenbach | 10/10 | 3996 days | 1% |
| Flo Sexton | 10/10 | 4009 days | 1% |
| Gill Odell | 9/10 | 4010 days | 1% |
| Sharon Liberman | 10/10 | 4010 days | 1% |
| K. H. | 10/10 | 4041 days | 1% |
| Jonathan | 8/10 | 4102 days | 1% |
| Stefan B | 10/10 | 4224 days | 0% |
| MadeinNewZealand | 10/10 | 4255 days | 0% |
| M Morgan | 6/10 | 4285 days | 0% |
| Lea Scheuvens | 9/10 | 4306 days | 0% |
| Toomas Viilus | 7/10 | 4312 days | 0% |
| Maarja | 8/10 | 4312 days | 0% |
| Chantal Mortel | 8/10 | 4321 days | 0% |
| Petterogmona | 9/10 | 4375 days | 0% |
| rich kiimmii | 9/10 | 4375 days | 0% |
| Barbara Lee | 4/10 | 4375 days | 0% |
| vtjm | 9/10 | 4375 days | 0% |
| Tane Brown | 9/10 | 4375 days | 0% |
| Ted Pointing | 8/10 | 4375 days | 0% |
| Marjo Cousijn | 9/10 | 4423 days | 1% |
| timbo81 | 10/10 | 4467 days | 1% |
| suzan107 | 10/10 | 4650 days | 1% |
| Dovis Heinemann | 10/10 | 4665 days | 1% |
| sidcupjon | 8/10 | 4681 days | 1% |
| Mike & Julia Stone | 9/10 | 4686 days | 1% |
| John Hughes | 7/10 | 4702 days | 1% |
| Des & Ann Bidwell | 7/10 | 4705 days | 1% |
| Carel | 7/10 | 4707 days | 1% |
| Josh | 9/10 | 4784 days | 1% |
| bushman | 3/10 | 4802 days | 1% |
| Ken Talan | 10/10 | 5012 days | 1% |
| cassie | 10/10 | 5016 days | 1% |
| Sebastian Wiesinger | 10/10 | 5027 days | 1% |
| Helen Evans | 9/10 | 5030 days | 1% |
| Oppenoorth | 9/10 | 5035 days | 1% |
| Michael Long | 9/10 | 5040 days | 1% |
| henriket | 10/10 | 5041 days | 1% |
| Laurent Michon | 9/10 | 5045 days | 1% |
| Simon Vickers | 9/10 | 5046 days | 1% |
| Ini & Cees | 8/10 | 5049 days | 1% |
| Cesar | 8/10 | 5052 days | 1% |
| Jennie McIver | 10/10 | 5062 days | 1% |
| Rolf Homeyer | 8/10 | 5066 days | 1% |
| Echst Daniela | 10/10 | 5070 days | 1% |
| MrsB | 10/10 | 5075 days | 1% |
| chrissie2011 | 10/10 | 5106 days | 1% |
| Chris | 8/10 | 5325 days | 1% |
| Sabine | 8/10 | 5325 days | 1% |
| rinusm | 8/10 | 5348 days | 1% |
| saraswitzer | 9/10 | 5381 days | 1% |
| Peter G | 8/10 | 5406 days | 1% |
| Chris Helms | 8/10 | 5406 days | 1% |
| Tony Geens | 8/10 | 5413 days | 1% |
| Kaddi & Grego | 8/10 | 5413 days | 1% |
| Nicky and Andy Prescott | 8/10 | 5414 days | 1% |
| Matthiis & Femke | 7/10 | 5419 days | 1% |
| Thirza & Roeland | 9/10 | 5419 days | 1% |
| M Sicard | 9/10 | 5422 days | 1% |
| Mathias | 10/10 | 5427 days | 1% |
| Jamie | 8/10 | 5432 days | 1% |
| Bouwma | 8/10 | 5433 days | 1% |
| Paul | 9/10 | 5436 days | 1% |
| Pauline Morritt | 8/10 | 5438 days | 1% |
| Stephanie K | 9/10 | 5453 days | 1% |
| Conor Coyle | 7/10 | 5457 days | 1% |
| chumfft | 8/10 | 5471 days | 1% |
| martinab | 10/10 | 5486 days | 1% |
| Alan Riley | 9/10 | 5514 days | 1% |
| Ann Riley | 10/10 | 5514 days | 1% |
| NicolaW | 9/10 | 5738 days | 1% |
| Philipp | 9/10 | 5746 days | 1% |
| Heide | 8/10 | 5749 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.02% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.96% |
| 198 | -3.98% |
| 199 | -4.00% |
| 200 | -4.02% |
| 201 | -4.04% |
| 202 | -4.06% |
| 203 | -4.08% |
| … | … |
Balancing Adjustment
3.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.