Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Outlet Holiday Park
Valid Reviews
161 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 163 reviews. There are 161 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 161 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
26% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.60% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.60% and is based on 161 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 161 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy camper | 5/10 | 166 days | 78% |
| Steve | 7/10 | 226 days | 94% |
| Cathrine | 4/10 | 257 days | 65% |
| Katy | 10/10 | 257 days | 100% |
| Courtney Gearhart | 10/10 | 591 days | 83% |
| Lauren | 10/10 | 591 days | 83% |
| Anita James | 10/10 | 1140 days | 33% |
| Antoine | 9/10 | 1352 days | 18% |
| Nadia McKay | 10/10 | 1444 days | 14% |
| Nickimay | 9/10 | 1444 days | 14% |
| Vis | 10/10 | 1505 days | 11% |
| Lukas | 9/10 | 1687 days | 6% |
| Chris | 9/10 | 1718 days | 6% |
| Marjolein | 10/10 | 1749 days | 6% |
| Brooke | 6/10 | 1749 days | 5% |
| Tilly Watermeyer | 6/10 | 1749 days | 5% |
| K&KRahimi | 10/10 | 1779 days | 5% |
| Kiwi | 7/10 | 2083 days | 4% |
| taela_phillips@hotmail.com | 6/10 | 2083 days | 4% |
| Liz | 9/10 | 2083 days | 5% |
| Samantha H. | 9/10 | 2114 days | 5% |
| Jolanda | 10/10 | 2175 days | 4% |
| Kenza | 8/10 | 2175 days | 4% |
| Annika Schmitt | 5/10 | 2389 days | 3% |
| S Weslake | 8/10 | 2389 days | 4% |
| Clara Rawlings | 10/10 | 2405 days | 4% |
| Manon Moreno | 2/10 | 2439 days | 1% |
| Tay Dao Han | 8/10 | 2462 days | 4% |
| Paul and Paula | 9/10 | 2484 days | 4% |
| Grainne Phelan | 6/10 | 2734 days | 3% |
| Nikolaj Lambertsen | 10/10 | 2751 days | 3% |
| Kerry Lee | 9/10 | 2753 days | 3% |
| Nikki K | 10/10 | 2753 days | 3% |
| Jason Perks | 9/10 | 2760 days | 3% |
| Joe Hopkins | 6/10 | 2811 days | 3% |
| Roeland Driessen | 8/10 | 2812 days | 3% |
| Rebecca Lindsey | 7/10 | 2812 days | 3% |
| Martine Baars | 8/10 | 2817 days | 3% |
| Daniel Bross | 9/10 | 2855 days | 3% |
| Liam Stace | 7/10 | 2873 days | 3% |
| Joanne Woo | 7/10 | 2873 days | 3% |
| Michelle Klein | 9/10 | 2904 days | 3% |
| Sachiko | 7/10 | 2948 days | 3% |
| Stuart Jeffrey | 8/10 | 2965 days | 3% |
| Abigail Ang | 9/10 | 3026 days | 3% |
| Andrik | 7/10 | 3085 days | 2% |
| Kristine Hornblow | 9/10 | 3087 days | 3% |
| David Elliott | 7/10 | 3087 days | 2% |
| Christian Gosslar | 8/10 | 3087 days | 3% |
| Sharon | 7/10 | 3100 days | 2% |
| jay | 9/10 | 3118 days | 3% |
| Estelle Daniel | 8/10 | 3121 days | 2% |
| Gilles Andrieu | 7/10 | 3129 days | 2% |
| Blake Boles | 10/10 | 3147 days | 2% |
| Jacqui Hutchins | 10/10 | 3158 days | 2% |
| Glinys Weller | 7/10 | 3165 days | 2% |
| Jennifer Northey | 8/10 | 3178 days | 2% |
| Charlotte Demasieres | 8/10 | 3179 days | 2% |
| Rujing Lu | 8/10 | 3179 days | 2% |
| Christy Stead | 9/10 | 3181 days | 2% |
| Richard Kirby | 9/10 | 3209 days | 2% |
| Chiara Leto | 9/10 | 3209 days | 2% |
| Michael | 9/10 | 3244 days | 2% |
| Karmen Bond | 10/10 | 3268 days | 2% |
| Raj chittoo | 9/10 | 3270 days | 2% |
| Aaron Soh | 8/10 | 3283 days | 2% |
| Pamela Ide | 10/10 | 3301 days | 2% |
| Ceri Davies | 10/10 | 3316 days | 2% |
| Yvonne Wu | 8/10 | 3423 days | 2% |
| Chris Read | 8/10 | 3429 days | 2% |
| Tomáš Bžatek | 6/10 | 3455 days | 2% |
| Christop Grepper | 8/10 | 3472 days | 2% |
| Regula Hammer | 8/10 | 3472 days | 2% |
| Julia | 8/10 | 3484 days | 2% |
| Christine Andersen | 10/10 | 3484 days | 2% |
| Averil Brown | 9/10 | 3510 days | 2% |
| Helen P | 10/10 | 3525 days | 2% |
| Rebecca Weight | 9/10 | 3536 days | 2% |
| Steve | 9/10 | 3543 days | 2% |
| Ang and Scott Jermyn | 7/10 | 3544 days | 2% |
| Tanneke Lyppens | 10/10 | 3550 days | 2% |
| Sidney Stokkers | 8/10 | 3604 days | 2% |
| Cynthia Campbell | 10/10 | 3758 days | 1% |
| Lindsay Berquist | 8/10 | 3789 days | 1% |
| Gillian Scott | 9/10 | 3848 days | 1% |
| Jason MacLeod | 9/10 | 3850 days | 1% |
| Brita Topp | 9/10 | 3850 days | 1% |
| Eva-Maria Krueger | 8/10 | 3850 days | 1% |
| Henrik Suefke | 10/10 | 3872 days | 1% |
| Julia Kallenbach | 10/10 | 3895 days | 1% |
| Flo Sexton | 10/10 | 3908 days | 1% |
| Gill Odell | 9/10 | 3909 days | 1% |
| Sharon Liberman | 10/10 | 3909 days | 1% |
| K. H. | 10/10 | 3940 days | 1% |
| Jonathan | 8/10 | 4001 days | 1% |
| Stefan B | 10/10 | 4123 days | 0% |
| MadeinNewZealand | 10/10 | 4154 days | 0% |
| M Morgan | 6/10 | 4184 days | 0% |
| Lea Scheuvens | 9/10 | 4205 days | 0% |
| Toomas Viilus | 7/10 | 4211 days | 0% |
| Maarja | 8/10 | 4211 days | 0% |
| Chantal Mortel | 8/10 | 4220 days | 0% |
| Petterogmona | 9/10 | 4274 days | 0% |
| rich kiimmii | 9/10 | 4274 days | 0% |
| Barbara Lee | 4/10 | 4274 days | 0% |
| vtjm | 9/10 | 4274 days | 0% |
| Tane Brown | 9/10 | 4274 days | 0% |
| Ted Pointing | 8/10 | 4274 days | 0% |
| Marjo Cousijn | 9/10 | 4322 days | 0% |
| timbo81 | 10/10 | 4366 days | 0% |
| suzan107 | 10/10 | 4549 days | 1% |
| Dovis Heinemann | 10/10 | 4564 days | 1% |
| sidcupjon | 8/10 | 4580 days | 1% |
| Mike & Julia Stone | 9/10 | 4585 days | 1% |
| John Hughes | 7/10 | 4601 days | 1% |
| Des & Ann Bidwell | 7/10 | 4604 days | 1% |
| Carel | 7/10 | 4606 days | 1% |
| Josh | 9/10 | 4683 days | 1% |
| bushman | 3/10 | 4701 days | 1% |
| Ken Talan | 10/10 | 4911 days | 1% |
| cassie | 10/10 | 4915 days | 1% |
| Sebastian Wiesinger | 10/10 | 4926 days | 1% |
| Helen Evans | 9/10 | 4929 days | 1% |
| Oppenoorth | 9/10 | 4934 days | 1% |
| Michael Long | 9/10 | 4939 days | 1% |
| henriket | 10/10 | 4940 days | 1% |
| Laurent Michon | 9/10 | 4944 days | 1% |
| Simon Vickers | 9/10 | 4945 days | 1% |
| Ini & Cees | 8/10 | 4948 days | 1% |
| Cesar | 8/10 | 4951 days | 1% |
| Jennie McIver | 10/10 | 4961 days | 1% |
| Rolf Homeyer | 8/10 | 4965 days | 1% |
| Echst Daniela | 10/10 | 4969 days | 1% |
| MrsB | 10/10 | 4974 days | 1% |
| chrissie2011 | 10/10 | 5005 days | 1% |
| Chris | 8/10 | 5224 days | 1% |
| Sabine | 8/10 | 5224 days | 1% |
| rinusm | 8/10 | 5247 days | 1% |
| saraswitzer | 9/10 | 5280 days | 1% |
| Peter G | 8/10 | 5305 days | 1% |
| Chris Helms | 8/10 | 5305 days | 1% |
| Tony Geens | 8/10 | 5312 days | 1% |
| Kaddi & Grego | 8/10 | 5312 days | 1% |
| Nicky and Andy Prescott | 8/10 | 5313 days | 1% |
| Matthiis & Femke | 7/10 | 5318 days | 1% |
| Thirza & Roeland | 9/10 | 5318 days | 1% |
| M Sicard | 9/10 | 5321 days | 1% |
| Mathias | 10/10 | 5326 days | 1% |
| Jamie | 8/10 | 5331 days | 1% |
| Bouwma | 8/10 | 5332 days | 1% |
| Paul | 9/10 | 5335 days | 1% |
| Pauline Morritt | 8/10 | 5337 days | 1% |
| Stephanie K | 9/10 | 5352 days | 1% |
| Conor Coyle | 7/10 | 5356 days | 1% |
| chumfft | 8/10 | 5370 days | 1% |
| martinab | 10/10 | 5385 days | 1% |
| Alan Riley | 9/10 | 5413 days | 1% |
| Ann Riley | 10/10 | 5413 days | 1% |
| NicolaW | 9/10 | 5637 days | 1% |
| Philipp | 9/10 | 5645 days | 1% |
| Heide | 8/10 | 5648 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 79 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 140 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 137 | -2.00% |
| 138 | -2.01% |
| 139 | -2.03% |
| 140 | -2.04% |
| 141 | -2.06% |
| 142 | -2.07% |
| 143 | -2.09% |
| … | … |
Balancing Adjustment
2.92% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.