Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Lake Outlet Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Lake Outlet Holiday Park
Valid Reviews
161 Valid Reviews
The Lake Outlet Holiday Park experience has a total of 163 reviews. There are 161 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 161 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 42 |
|
26% |
| 9/10 | 47 |
|
29% |
| 8/10 | 41 |
|
25% |
| 7/10 | 18 |
|
11% |
| 6/10 | 7 |
|
4% |
| 5/10 | 2 |
|
1% |
| 4/10 | 2 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
84.60% Average
The raw data average (mean) for all the Lake Outlet Holiday Park valid reviews is 84.60% and is based on 161 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
55 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 161 valid reviews, the experience has 55 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 55 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
22% |
| 9/10 | 17 |
|
31% |
| 8/10 | 19 |
|
35% |
| 7/10 | 6 |
|
11% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
85.27% Average
The raw data average (mean) for all the Lake Outlet Holiday Park face-to-face reviews is 85.27% and is based on 55 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.93%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy camper | 5/10 | 232 days | 79% |
| Steve | 7/10 | 292 days | 94% |
| Cathrine | 4/10 | 323 days | 65% |
| Katy | 10/10 | 323 days | 100% |
| Courtney Gearhart | 10/10 | 657 days | 80% |
| Lauren | 10/10 | 657 days | 80% |
| Anita James | 10/10 | 1206 days | 29% |
| Antoine | 9/10 | 1418 days | 15% |
| Nadia McKay | 10/10 | 1510 days | 11% |
| Nickimay | 9/10 | 1510 days | 11% |
| Vis | 10/10 | 1571 days | 9% |
| Lukas | 9/10 | 1753 days | 6% |
| Chris | 9/10 | 1784 days | 5% |
| Marjolein | 10/10 | 1815 days | 5% |
| Brooke | 6/10 | 1815 days | 5% |
| Tilly Watermeyer | 6/10 | 1815 days | 5% |
| K&KRahimi | 10/10 | 1845 days | 5% |
| Kiwi | 7/10 | 2149 days | 4% |
| taela_phillips@hotmail.com | 6/10 | 2149 days | 4% |
| Liz | 9/10 | 2149 days | 5% |
| Samantha H. | 9/10 | 2180 days | 4% |
| Jolanda | 10/10 | 2241 days | 4% |
| Kenza | 8/10 | 2241 days | 4% |
| Annika Schmitt | 5/10 | 2455 days | 3% |
| S Weslake | 8/10 | 2455 days | 4% |
| Clara Rawlings | 10/10 | 2471 days | 4% |
| Manon Moreno | 2/10 | 2505 days | 1% |
| Tay Dao Han | 8/10 | 2528 days | 4% |
| Paul and Paula | 9/10 | 2550 days | 4% |
| Grainne Phelan | 6/10 | 2800 days | 3% |
| Nikolaj Lambertsen | 10/10 | 2817 days | 3% |
| Kerry Lee | 9/10 | 2819 days | 3% |
| Nikki K | 10/10 | 2820 days | 3% |
| Jason Perks | 9/10 | 2826 days | 3% |
| Joe Hopkins | 6/10 | 2877 days | 3% |
| Roeland Driessen | 8/10 | 2879 days | 3% |
| Rebecca Lindsey | 7/10 | 2879 days | 3% |
| Martine Baars | 8/10 | 2883 days | 3% |
| Daniel Bross | 9/10 | 2921 days | 3% |
| Liam Stace | 7/10 | 2940 days | 3% |
| Joanne Woo | 7/10 | 2940 days | 3% |
| Michelle Klein | 9/10 | 2971 days | 3% |
| Sachiko | 7/10 | 3014 days | 3% |
| Stuart Jeffrey | 8/10 | 3032 days | 3% |
| Abigail Ang | 9/10 | 3093 days | 3% |
| Andrik | 7/10 | 3151 days | 2% |
| Kristine Hornblow | 9/10 | 3154 days | 2% |
| David Elliott | 7/10 | 3154 days | 2% |
| Christian Gosslar | 8/10 | 3154 days | 2% |
| Sharon | 7/10 | 3166 days | 2% |
| jay | 9/10 | 3185 days | 2% |
| Estelle Daniel | 8/10 | 3187 days | 2% |
| Gilles Andrieu | 7/10 | 3195 days | 2% |
| Blake Boles | 10/10 | 3214 days | 2% |
| Jacqui Hutchins | 10/10 | 3224 days | 2% |
| Glinys Weller | 7/10 | 3231 days | 2% |
| Jennifer Northey | 8/10 | 3245 days | 2% |
| Charlotte Demasieres | 8/10 | 3245 days | 2% |
| Rujing Lu | 8/10 | 3245 days | 2% |
| Christy Stead | 9/10 | 3247 days | 2% |
| Richard Kirby | 9/10 | 3276 days | 2% |
| Chiara Leto | 9/10 | 3276 days | 2% |
| Michael | 9/10 | 3310 days | 2% |
| Karmen Bond | 10/10 | 3334 days | 2% |
| Raj chittoo | 9/10 | 3337 days | 2% |
| Aaron Soh | 8/10 | 3349 days | 2% |
| Pamela Ide | 10/10 | 3367 days | 2% |
| Ceri Davies | 10/10 | 3382 days | 2% |
| Yvonne Wu | 8/10 | 3490 days | 2% |
| Chris Read | 8/10 | 3495 days | 2% |
| Tomáš Bžatek | 6/10 | 3521 days | 1% |
| Christop Grepper | 8/10 | 3538 days | 1% |
| Regula Hammer | 8/10 | 3538 days | 1% |
| Julia | 8/10 | 3551 days | 2% |
| Christine Andersen | 10/10 | 3551 days | 2% |
| Averil Brown | 9/10 | 3576 days | 2% |
| Helen P | 10/10 | 3591 days | 2% |
| Rebecca Weight | 9/10 | 3602 days | 2% |
| Steve | 9/10 | 3609 days | 2% |
| Ang and Scott Jermyn | 7/10 | 3610 days | 1% |
| Tanneke Lyppens | 10/10 | 3616 days | 2% |
| Sidney Stokkers | 8/10 | 3671 days | 1% |
| Cynthia Campbell | 10/10 | 3824 days | 1% |
| Lindsay Berquist | 8/10 | 3855 days | 1% |
| Gillian Scott | 9/10 | 3914 days | 1% |
| Jason MacLeod | 9/10 | 3916 days | 1% |
| Brita Topp | 9/10 | 3916 days | 1% |
| Eva-Maria Krueger | 8/10 | 3916 days | 1% |
| Henrik Suefke | 10/10 | 3938 days | 1% |
| Julia Kallenbach | 10/10 | 3961 days | 1% |
| Flo Sexton | 10/10 | 3974 days | 1% |
| Gill Odell | 9/10 | 3975 days | 1% |
| Sharon Liberman | 10/10 | 3975 days | 1% |
| K. H. | 10/10 | 4006 days | 1% |
| Jonathan | 8/10 | 4067 days | 1% |
| Stefan B | 10/10 | 4189 days | 0% |
| MadeinNewZealand | 10/10 | 4220 days | 0% |
| M Morgan | 6/10 | 4250 days | 0% |
| Lea Scheuvens | 9/10 | 4271 days | 0% |
| Toomas Viilus | 7/10 | 4277 days | 0% |
| Maarja | 8/10 | 4277 days | 0% |
| Chantal Mortel | 8/10 | 4286 days | 0% |
| Petterogmona | 9/10 | 4340 days | 0% |
| rich kiimmii | 9/10 | 4340 days | 0% |
| Barbara Lee | 4/10 | 4340 days | 0% |
| vtjm | 9/10 | 4340 days | 0% |
| Tane Brown | 9/10 | 4340 days | 0% |
| Ted Pointing | 8/10 | 4340 days | 0% |
| Marjo Cousijn | 9/10 | 4388 days | 1% |
| timbo81 | 10/10 | 4432 days | 1% |
| suzan107 | 10/10 | 4615 days | 1% |
| Dovis Heinemann | 10/10 | 4630 days | 1% |
| sidcupjon | 8/10 | 4646 days | 1% |
| Mike & Julia Stone | 9/10 | 4651 days | 1% |
| John Hughes | 7/10 | 4667 days | 1% |
| Des & Ann Bidwell | 7/10 | 4670 days | 1% |
| Carel | 7/10 | 4672 days | 1% |
| Josh | 9/10 | 4749 days | 1% |
| bushman | 3/10 | 4767 days | 1% |
| Ken Talan | 10/10 | 4977 days | 1% |
| cassie | 10/10 | 4981 days | 1% |
| Sebastian Wiesinger | 10/10 | 4992 days | 1% |
| Helen Evans | 9/10 | 4995 days | 1% |
| Oppenoorth | 9/10 | 5000 days | 1% |
| Michael Long | 9/10 | 5005 days | 1% |
| henriket | 10/10 | 5006 days | 1% |
| Laurent Michon | 9/10 | 5010 days | 1% |
| Simon Vickers | 9/10 | 5011 days | 1% |
| Ini & Cees | 8/10 | 5014 days | 1% |
| Cesar | 8/10 | 5017 days | 1% |
| Jennie McIver | 10/10 | 5027 days | 1% |
| Rolf Homeyer | 8/10 | 5031 days | 1% |
| Echst Daniela | 10/10 | 5035 days | 1% |
| MrsB | 10/10 | 5040 days | 1% |
| chrissie2011 | 10/10 | 5071 days | 1% |
| Chris | 8/10 | 5290 days | 1% |
| Sabine | 8/10 | 5290 days | 1% |
| rinusm | 8/10 | 5313 days | 1% |
| saraswitzer | 9/10 | 5346 days | 1% |
| Peter G | 8/10 | 5371 days | 1% |
| Chris Helms | 8/10 | 5371 days | 1% |
| Tony Geens | 8/10 | 5378 days | 1% |
| Kaddi & Grego | 8/10 | 5378 days | 1% |
| Nicky and Andy Prescott | 8/10 | 5379 days | 1% |
| Matthiis & Femke | 7/10 | 5384 days | 1% |
| Thirza & Roeland | 9/10 | 5384 days | 1% |
| M Sicard | 9/10 | 5387 days | 1% |
| Mathias | 10/10 | 5392 days | 1% |
| Jamie | 8/10 | 5397 days | 1% |
| Bouwma | 8/10 | 5398 days | 1% |
| Paul | 9/10 | 5401 days | 1% |
| Pauline Morritt | 8/10 | 5403 days | 1% |
| Stephanie K | 9/10 | 5418 days | 1% |
| Conor Coyle | 7/10 | 5422 days | 1% |
| chumfft | 8/10 | 5436 days | 1% |
| martinab | 10/10 | 5451 days | 1% |
| Alan Riley | 9/10 | 5479 days | 1% |
| Ann Riley | 10/10 | 5479 days | 1% |
| NicolaW | 9/10 | 5703 days | 1% |
| Philipp | 9/10 | 5711 days | 1% |
| Heide | 8/10 | 5714 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Lake Outlet Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Lake Outlet Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Lake Outlet Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
3.63% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.