Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Canyonz Adventure Company.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Canyonz Adventure Company

Valid Reviews

97 Valid Reviews

The Canyonz Adventure Company experience has a total of 99 reviews. There are 97 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 97 valid reviews:

Rating Count Percentage
10/10 86
89%
9/10 9
9%
8/10 2
2%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

98.66% Average

The raw data average (mean) for all the Canyonz Adventure Company valid reviews is 98.66% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

12 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 97 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 12 face-to-face reviews:

Rating Count Percentage
10/10 6
50%
9/10 5
42%
8/10 1
8%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

94.17% Average

The raw data average (mean) for all the Canyonz Adventure Company face-to-face reviews is 94.17% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

99.67%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Coline 10/10 367 days 100%
Manuel Navarro 10/10 367 days 100%
Marcus Weldon 10/10 459 days 95%
Jonas Ho 10/10 671 days 80%
Jay F 10/10 671 days 80%
Rachael 10/10 702 days 78%
Anthony Messina 10/10 732 days 75%
Rhiana Wheadon 10/10 732 days 75%
Tahlia Brody 10/10 732 days 75%
KJB 10/10 793 days 69%
Ron 10/10 885 days 60%
David 10/10 946 days 53%
Clar 10/10 977 days 50%
Joel 10/10 1036 days 44%
Louise 10/10 1067 days 41%
Anne MacAulay 10/10 1067 days 41%
Rah 9/10 1067 days 40%
Darren & Sarah Linton 10/10 1311 days 22%
Brydon 10/10 1311 days 22%
Trudi Miles 10/10 1311 days 22%
Mike Fistonich 10/10 1342 days 20%
brucehoppy@gmail.com 10/10 1342 days 20%
Char 10/10 1342 days 20%
Sally 10/10 1370 days 18%
Kurt 10/10 1401 days 16%
Megan Couzyn 10/10 1462 days 14%
Jayne du Plessis 10/10 1462 days 14%
Lars Wyatt 10/10 1585 days 9%
Felix Hoornaert 10/10 1615 days 8%
Ange 10/10 1707 days 6%
Robert Roy Poapst 10/10 1707 days 6%
Katerina 10/10 1736 days 6%
Wendy 10/10 1767 days 6%
trysomethingnew2020 10/10 1767 days 6%
Keely Hanē Larkin Meredith 10/10 1798 days 5%
Nicki 10/10 1798 days 5%
Birgit 10/10 1828 days 5%
Mary Bishop 10/10 1828 days 5%
Andrew Ng 10/10 1859 days 5%
Bullet 10/10 2042 days 5%
Rax Anderson 10/10 2101 days 5%
Mackenzie 10/10 2101 days 5%
Kate V 10/10 2101 days 5%
Femke Verbree 10/10 2101 days 5%
Jessy Green 10/10 2101 days 5%
Luke 10/10 2101 days 5%
Tsui-Wen Chen 10/10 2132 days 5%
Ivana 10/10 2438 days 4%
Laura 10/10 2438 days 4%
kmh0369 10/10 2497 days 4%
Yasmine van Wijngaarden 10/10 2497 days 4%
Stanley Leonard 10/10 2558 days 4%
Paul Hoefer 10/10 2711 days 3%
Erik Schamberger 10/10 2772 days 3%
Christian Tattum 10/10 2772 days 3%
Jan Kerkhof 10/10 2803 days 3%
Julie Roark 10/10 2862 days 3%
Jo Corbett 10/10 2862 days 3%
laure reva 10/10 2862 days 3%
Chris Guy 10/10 2862 days 3%
Daan Terra 10/10 2893 days 3%
Jared Tyler 10/10 3046 days 3%
Robin Stamm 10/10 3162 days 2%
Pauline Misset 10/10 3168 days 3%
Adrienne Hoet 9/10 3171 days 2%
David Stoddard 10/10 3197 days 2%
Jules and Rudy Boonen 10/10 3197 days 2%
Thom McNatt 10/10 3228 days 2%
Debbi O'Sullivan 10/10 3503 days 2%
Mikel Acedo 10/10 3593 days 2%
A J 10/10 3868 days 1%
Bridget Riley 10/10 3899 days 1%
Stef Versluis 10/10 3989 days 1%
Renee Johnson 10/10 3989 days 1%
Gemma Root 10/10 4233 days 0%
toby barach 10/10 4233 days 0%
Neil_T 10/10 4264 days 0%
Sugar 10/10 4292 days 0%
Stefan Martin 10/10 4292 days 0%
Chris D'Amico 10/10 4292 days 0%
rachelg 9/10 4354 days 0%
DylanM 10/10 4354 days 0%
Malena 9/10 4629 days 1%
Clare Cade 10/10 4640 days 1%
GenH 9/10 4964 days 1%
PerspirationJournal 8/10 5146 days 1%
AliB 10/10 5502 days 1%
Carolina Dalmazzo 10/10 5541 days 1%
henka 10/10 5725 days 1%
Philipp 9/10 5759 days 1%
Jasmine 10/10 5761 days 1%
Sarah 10/10 5761 days 1%
Barbara 9/10 5767 days 1%
Jess 9/10 5820 days 1%
Tim 10/10 5825 days 1%
Stef 9/10 6404 days 1%
Fred Highsmith 8/10 6424 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Canyonz Adventure Company experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.88% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Canyonz Adventure Company experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Canyonz Adventure Company experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.82%
198 -3.84%
199 -3.86%
200 -3.88%
201 -3.90%
202 -3.92%
203 -3.94%

Balancing Adjustment

0.36% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

96%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.