Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Canyonz Adventure Company.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Canyonz Adventure Company
Valid Reviews
97 Valid Reviews
The Canyonz Adventure Company experience has a total of 99 reviews. There are 97 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
89% |
| 9/10 | 9 |
|
9% |
| 8/10 | 2 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
98.66% Average
The raw data average (mean) for all the Canyonz Adventure Company valid reviews is 98.66% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
50% |
| 9/10 | 5 |
|
42% |
| 8/10 | 1 |
|
8% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
94.17% Average
The raw data average (mean) for all the Canyonz Adventure Company face-to-face reviews is 94.17% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Coline | 10/10 | 857 days | 100% |
| Manuel Navarro | 10/10 | 857 days | 100% |
| Marcus Weldon | 10/10 | 949 days | 84% |
| Jonas Ho | 10/10 | 1160 days | 52% |
| Jay F | 10/10 | 1161 days | 52% |
| Rachael | 10/10 | 1192 days | 48% |
| Anthony Messina | 10/10 | 1222 days | 44% |
| Rhiana Wheadon | 10/10 | 1222 days | 44% |
| Tahlia Brody | 10/10 | 1222 days | 44% |
| KJB | 10/10 | 1283 days | 37% |
| Ron | 10/10 | 1375 days | 28% |
| David | 10/10 | 1436 days | 23% |
| Clar | 10/10 | 1467 days | 21% |
| Joel | 10/10 | 1526 days | 17% |
| Louise | 10/10 | 1557 days | 16% |
| Anne MacAulay | 10/10 | 1557 days | 16% |
| Rah | 9/10 | 1557 days | 15% |
| Darren & Sarah Linton | 10/10 | 1801 days | 9% |
| Brydon | 10/10 | 1801 days | 9% |
| Trudi Miles | 10/10 | 1801 days | 9% |
| Mike Fistonich | 10/10 | 1832 days | 9% |
| brucehoppy@gmail.com | 10/10 | 1832 days | 9% |
| Char | 10/10 | 1832 days | 9% |
| Sally | 10/10 | 1860 days | 8% |
| Kurt | 10/10 | 1891 days | 8% |
| Megan Couzyn | 10/10 | 1952 days | 8% |
| Jayne du Plessis | 10/10 | 1952 days | 8% |
| Lars Wyatt | 10/10 | 2075 days | 8% |
| Felix Hoornaert | 10/10 | 2105 days | 8% |
| Ange | 10/10 | 2197 days | 7% |
| Robert Roy Poapst | 10/10 | 2197 days | 7% |
| Katerina | 10/10 | 2226 days | 7% |
| Wendy | 10/10 | 2257 days | 7% |
| trysomethingnew2020 | 10/10 | 2257 days | 7% |
| Keely Hanē Larkin Meredith | 10/10 | 2288 days | 7% |
| Nicki | 10/10 | 2288 days | 7% |
| Birgit | 10/10 | 2318 days | 7% |
| Mary Bishop | 10/10 | 2318 days | 7% |
| Andrew Ng | 10/10 | 2349 days | 7% |
| Bullet | 10/10 | 2532 days | 6% |
| Rax Anderson | 10/10 | 2591 days | 6% |
| Mackenzie | 10/10 | 2591 days | 6% |
| Kate V | 10/10 | 2591 days | 6% |
| Femke Verbree | 10/10 | 2591 days | 6% |
| Jessy Green | 10/10 | 2591 days | 6% |
| Luke | 10/10 | 2591 days | 6% |
| Tsui-Wen Chen | 10/10 | 2622 days | 6% |
| Ivana | 10/10 | 2928 days | 5% |
| Laura | 10/10 | 2928 days | 5% |
| kmh0369 | 10/10 | 2986 days | 5% |
| Yasmine van Wijngaarden | 10/10 | 2986 days | 5% |
| Stanley Leonard | 10/10 | 3047 days | 4% |
| Paul Hoefer | 10/10 | 3200 days | 4% |
| Erik Schamberger | 10/10 | 3261 days | 4% |
| Christian Tattum | 10/10 | 3261 days | 4% |
| Jan Kerkhof | 10/10 | 3292 days | 4% |
| Julie Roark | 10/10 | 3351 days | 3% |
| Jo Corbett | 10/10 | 3351 days | 3% |
| laure reva | 10/10 | 3351 days | 3% |
| Chris Guy | 10/10 | 3351 days | 3% |
| Daan Terra | 10/10 | 3382 days | 3% |
| Jared Tyler | 10/10 | 3535 days | 3% |
| Robin Stamm | 10/10 | 3652 days | 2% |
| Pauline Misset | 10/10 | 3658 days | 2% |
| Adrienne Hoet | 9/10 | 3661 days | 2% |
| David Stoddard | 10/10 | 3686 days | 2% |
| Jules and Rudy Boonen | 10/10 | 3687 days | 2% |
| Thom McNatt | 10/10 | 3717 days | 2% |
| Debbi O'Sullivan | 10/10 | 3992 days | 1% |
| Mikel Acedo | 10/10 | 4082 days | 1% |
| A J | 10/10 | 4358 days | 0% |
| Bridget Riley | 10/10 | 4389 days | 2% |
| Stef Versluis | 10/10 | 4479 days | 2% |
| Renee Johnson | 10/10 | 4479 days | 2% |
| Gemma Root | 10/10 | 4723 days | 2% |
| toby barach | 10/10 | 4723 days | 2% |
| Neil_T | 10/10 | 4754 days | 2% |
| Sugar | 10/10 | 4782 days | 2% |
| Stefan Martin | 10/10 | 4782 days | 2% |
| Chris D'Amico | 10/10 | 4782 days | 2% |
| rachelg | 9/10 | 4844 days | 2% |
| DylanM | 10/10 | 4844 days | 2% |
| Malena | 9/10 | 5119 days | 2% |
| Clare Cade | 10/10 | 5130 days | 1% |
| GenH | 9/10 | 5454 days | 2% |
| PerspirationJournal | 8/10 | 5636 days | 2% |
| AliB | 10/10 | 5992 days | 1% |
| Carolina Dalmazzo | 10/10 | 6031 days | 2% |
| henka | 10/10 | 6215 days | 2% |
| Philipp | 9/10 | 6248 days | 1% |
| Jasmine | 10/10 | 6250 days | 1% |
| Sarah | 10/10 | 6250 days | 1% |
| Barbara | 9/10 | 6256 days | 1% |
| Jess | 9/10 | 6309 days | 1% |
| Tim | 10/10 | 6314 days | 1% |
| Stef | 9/10 | 6894 days | 1% |
| Fred Highsmith | 8/10 | 6914 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Canyonz Adventure Company experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the Canyonz Adventure Company experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Canyonz Adventure Company experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
0.37% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.