G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Canyonz Adventure Company.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
97 Valid Reviews
The Canyonz Adventure Company experience has a total of 99 reviews. There are 97 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 86 |
|
89% |
9/10 | 9 |
|
9% |
8/10 | 2 |
|
2% |
7/10 | 0 |
|
0% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
98.66% Average
The raw data average (mean) for all the Canyonz Adventure Company valid reviews is 98.66% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 6 |
|
50% |
9/10 | 5 |
|
42% |
8/10 | 1 |
|
8% |
7/10 | 0 |
|
0% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
94.17% Average
The raw data average (mean) for all the Canyonz Adventure Company face-to-face reviews is 94.17% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
99.68%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Coline | 10/10 | 477 days | 100% |
Manuel Navarro | 10/10 | 477 days | 100% |
Marcus Weldon | 10/10 | 569 days | 94% |
Jonas Ho | 10/10 | 781 days | 75% |
Jay F | 10/10 | 781 days | 75% |
Rachael | 10/10 | 812 days | 72% |
Anthony Messina | 10/10 | 842 days | 68% |
Rhiana Wheadon | 10/10 | 842 days | 68% |
Tahlia Brody | 10/10 | 842 days | 68% |
KJB | 10/10 | 903 days | 61% |
Ron | 10/10 | 995 days | 51% |
David | 10/10 | 1056 days | 45% |
Clar | 10/10 | 1087 days | 41% |
Joel | 10/10 | 1146 days | 36% |
Louise | 10/10 | 1177 days | 33% |
Anne MacAulay | 10/10 | 1177 days | 33% |
Rah | 9/10 | 1177 days | 33% |
Darren & Sarah Linton | 10/10 | 1421 days | 16% |
Brydon | 10/10 | 1421 days | 16% |
Trudi Miles | 10/10 | 1421 days | 16% |
Mike Fistonich | 10/10 | 1452 days | 15% |
brucehoppy@gmail.com | 10/10 | 1452 days | 15% |
Char | 10/10 | 1452 days | 15% |
Sally | 10/10 | 1480 days | 14% |
Kurt | 10/10 | 1511 days | 12% |
Megan Couzyn | 10/10 | 1572 days | 10% |
Jayne du Plessis | 10/10 | 1572 days | 10% |
Lars Wyatt | 10/10 | 1695 days | 7% |
Felix Hoornaert | 10/10 | 1725 days | 6% |
Ange | 10/10 | 1817 days | 6% |
Robert Roy Poapst | 10/10 | 1817 days | 6% |
Katerina | 10/10 | 1846 days | 6% |
Wendy | 10/10 | 1877 days | 6% |
trysomethingnew2020 | 10/10 | 1877 days | 6% |
Keely Hanē Larkin Meredith | 10/10 | 1908 days | 6% |
Nicki | 10/10 | 1908 days | 6% |
Birgit | 10/10 | 1938 days | 5% |
Mary Bishop | 10/10 | 1938 days | 5% |
Andrew Ng | 10/10 | 1969 days | 5% |
Bullet | 10/10 | 2152 days | 5% |
Rax Anderson | 10/10 | 2211 days | 5% |
Mackenzie | 10/10 | 2211 days | 5% |
Kate V | 10/10 | 2211 days | 5% |
Femke Verbree | 10/10 | 2211 days | 5% |
Jessy Green | 10/10 | 2211 days | 5% |
Luke | 10/10 | 2211 days | 5% |
Tsui-Wen Chen | 10/10 | 2242 days | 5% |
Ivana | 10/10 | 2548 days | 4% |
Laura | 10/10 | 2548 days | 4% |
kmh0369 | 10/10 | 2607 days | 4% |
Yasmine van Wijngaarden | 10/10 | 2607 days | 4% |
Stanley Leonard | 10/10 | 2668 days | 4% |
Paul Hoefer | 10/10 | 2821 days | 3% |
Erik Schamberger | 10/10 | 2882 days | 3% |
Christian Tattum | 10/10 | 2882 days | 3% |
Jan Kerkhof | 10/10 | 2913 days | 3% |
Julie Roark | 10/10 | 2972 days | 3% |
Jo Corbett | 10/10 | 2972 days | 3% |
laure reva | 10/10 | 2972 days | 3% |
Chris Guy | 10/10 | 2972 days | 3% |
Daan Terra | 10/10 | 3003 days | 3% |
Jared Tyler | 10/10 | 3156 days | 3% |
Robin Stamm | 10/10 | 3272 days | 2% |
Pauline Misset | 10/10 | 3278 days | 2% |
Adrienne Hoet | 9/10 | 3281 days | 2% |
David Stoddard | 10/10 | 3307 days | 2% |
Jules and Rudy Boonen | 10/10 | 3307 days | 2% |
Thom McNatt | 10/10 | 3338 days | 2% |
Debbi O'Sullivan | 10/10 | 3613 days | 2% |
Mikel Acedo | 10/10 | 3703 days | 2% |
A J | 10/10 | 3978 days | 1% |
Bridget Riley | 10/10 | 4009 days | 1% |
Stef Versluis | 10/10 | 4099 days | 1% |
Renee Johnson | 10/10 | 4099 days | 1% |
Gemma Root | 10/10 | 4343 days | 0% |
toby barach | 10/10 | 4343 days | 0% |
Neil_T | 10/10 | 4374 days | 0% |
Sugar | 10/10 | 4402 days | 1% |
Stefan Martin | 10/10 | 4402 days | 1% |
Chris D'Amico | 10/10 | 4402 days | 1% |
rachelg | 9/10 | 4464 days | 1% |
DylanM | 10/10 | 4464 days | 1% |
Malena | 9/10 | 4739 days | 1% |
Clare Cade | 10/10 | 4750 days | 1% |
GenH | 9/10 | 5074 days | 1% |
PerspirationJournal | 8/10 | 5256 days | 1% |
AliB | 10/10 | 5612 days | 1% |
Carolina Dalmazzo | 10/10 | 5651 days | 1% |
henka | 10/10 | 5835 days | 1% |
Philipp | 9/10 | 5869 days | 1% |
Jasmine | 10/10 | 5870 days | 1% |
Sarah | 10/10 | 5870 days | 1% |
Barbara | 9/10 | 5876 days | 1% |
Jess | 9/10 | 5930 days | 1% |
Tim | 10/10 | 5934 days | 1% |
Stef | 9/10 | 6514 days | 1% |
Fred Highsmith | 8/10 | 6534 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Canyonz Adventure Company experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Canyonz Adventure Company experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Canyonz Adventure Company experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.08% |
198 | -4.10% |
199 | -4.12% |
200 | -4.14% |
201 | -4.16% |
202 | -4.19% |
203 | -4.21% |
… | … |
0.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.