Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Canyonz Adventure Company.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Canyonz Adventure Company
Valid Reviews
97 Valid Reviews
The Canyonz Adventure Company experience has a total of 99 reviews. There are 97 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 86 |
|
89% |
| 9/10 | 9 |
|
9% |
| 8/10 | 2 |
|
2% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
98.66% Average
The raw data average (mean) for all the Canyonz Adventure Company valid reviews is 98.66% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
50% |
| 9/10 | 5 |
|
42% |
| 8/10 | 1 |
|
8% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
94.17% Average
The raw data average (mean) for all the Canyonz Adventure Company face-to-face reviews is 94.17% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
99.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Coline | 10/10 | 766 days | 100% |
| Manuel Navarro | 10/10 | 766 days | 100% |
| Marcus Weldon | 10/10 | 858 days | 87% |
| Jonas Ho | 10/10 | 1069 days | 56% |
| Jay F | 10/10 | 1070 days | 56% |
| Rachael | 10/10 | 1101 days | 52% |
| Anthony Messina | 10/10 | 1131 days | 49% |
| Rhiana Wheadon | 10/10 | 1131 days | 49% |
| Tahlia Brody | 10/10 | 1131 days | 49% |
| KJB | 10/10 | 1192 days | 42% |
| Ron | 10/10 | 1284 days | 32% |
| David | 10/10 | 1345 days | 27% |
| Clar | 10/10 | 1376 days | 25% |
| Joel | 10/10 | 1435 days | 20% |
| Louise | 10/10 | 1466 days | 18% |
| Anne MacAulay | 10/10 | 1466 days | 18% |
| Rah | 9/10 | 1466 days | 18% |
| Darren & Sarah Linton | 10/10 | 1710 days | 8% |
| Brydon | 10/10 | 1710 days | 8% |
| Trudi Miles | 10/10 | 1710 days | 8% |
| Mike Fistonich | 10/10 | 1741 days | 8% |
| brucehoppy@gmail.com | 10/10 | 1741 days | 8% |
| Char | 10/10 | 1741 days | 8% |
| Sally | 10/10 | 1769 days | 8% |
| Kurt | 10/10 | 1800 days | 7% |
| Megan Couzyn | 10/10 | 1861 days | 7% |
| Jayne du Plessis | 10/10 | 1861 days | 7% |
| Lars Wyatt | 10/10 | 1984 days | 7% |
| Felix Hoornaert | 10/10 | 2014 days | 7% |
| Ange | 10/10 | 2106 days | 6% |
| Robert Roy Poapst | 10/10 | 2106 days | 6% |
| Katerina | 10/10 | 2135 days | 6% |
| Wendy | 10/10 | 2166 days | 6% |
| trysomethingnew2020 | 10/10 | 2166 days | 6% |
| Keely Hanē Larkin Meredith | 10/10 | 2197 days | 6% |
| Nicki | 10/10 | 2197 days | 6% |
| Birgit | 10/10 | 2227 days | 6% |
| Mary Bishop | 10/10 | 2227 days | 6% |
| Andrew Ng | 10/10 | 2258 days | 6% |
| Bullet | 10/10 | 2441 days | 5% |
| Rax Anderson | 10/10 | 2500 days | 5% |
| Mackenzie | 10/10 | 2500 days | 5% |
| Kate V | 10/10 | 2500 days | 5% |
| Femke Verbree | 10/10 | 2500 days | 5% |
| Jessy Green | 10/10 | 2500 days | 5% |
| Luke | 10/10 | 2500 days | 5% |
| Tsui-Wen Chen | 10/10 | 2531 days | 5% |
| Ivana | 10/10 | 2837 days | 4% |
| Laura | 10/10 | 2837 days | 4% |
| kmh0369 | 10/10 | 2895 days | 4% |
| Yasmine van Wijngaarden | 10/10 | 2895 days | 4% |
| Stanley Leonard | 10/10 | 2956 days | 4% |
| Paul Hoefer | 10/10 | 3109 days | 4% |
| Erik Schamberger | 10/10 | 3170 days | 3% |
| Christian Tattum | 10/10 | 3170 days | 3% |
| Jan Kerkhof | 10/10 | 3201 days | 3% |
| Julie Roark | 10/10 | 3260 days | 3% |
| Jo Corbett | 10/10 | 3260 days | 3% |
| laure reva | 10/10 | 3260 days | 3% |
| Chris Guy | 10/10 | 3260 days | 3% |
| Daan Terra | 10/10 | 3291 days | 3% |
| Jared Tyler | 10/10 | 3444 days | 3% |
| Robin Stamm | 10/10 | 3561 days | 1% |
| Pauline Misset | 10/10 | 3567 days | 2% |
| Adrienne Hoet | 9/10 | 3570 days | 1% |
| David Stoddard | 10/10 | 3595 days | 2% |
| Jules and Rudy Boonen | 10/10 | 3596 days | 2% |
| Thom McNatt | 10/10 | 3626 days | 2% |
| Debbi O'Sullivan | 10/10 | 3901 days | 1% |
| Mikel Acedo | 10/10 | 3991 days | 1% |
| A J | 10/10 | 4267 days | 0% |
| Bridget Riley | 10/10 | 4298 days | 0% |
| Stef Versluis | 10/10 | 4388 days | 1% |
| Renee Johnson | 10/10 | 4388 days | 1% |
| Gemma Root | 10/10 | 4632 days | 1% |
| toby barach | 10/10 | 4632 days | 1% |
| Neil_T | 10/10 | 4663 days | 1% |
| Sugar | 10/10 | 4691 days | 1% |
| Stefan Martin | 10/10 | 4691 days | 1% |
| Chris D'Amico | 10/10 | 4691 days | 1% |
| rachelg | 9/10 | 4753 days | 1% |
| DylanM | 10/10 | 4753 days | 1% |
| Malena | 9/10 | 5028 days | 1% |
| Clare Cade | 10/10 | 5039 days | 1% |
| GenH | 9/10 | 5363 days | 1% |
| PerspirationJournal | 8/10 | 5545 days | 1% |
| AliB | 10/10 | 5901 days | 1% |
| Carolina Dalmazzo | 10/10 | 5940 days | 1% |
| henka | 10/10 | 6124 days | 1% |
| Philipp | 9/10 | 6157 days | 1% |
| Jasmine | 10/10 | 6159 days | 1% |
| Sarah | 10/10 | 6159 days | 1% |
| Barbara | 9/10 | 6165 days | 1% |
| Jess | 9/10 | 6218 days | 1% |
| Tim | 10/10 | 6223 days | 1% |
| Stef | 9/10 | 6803 days | 1% |
| Fred Highsmith | 8/10 | 6823 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Canyonz Adventure Company experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Canyonz Adventure Company experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Canyonz Adventure Company experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
0.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
96%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.