Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Leith Valley Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Leith Valley Holiday Park
Valid Reviews
99 Valid Reviews
The Leith Valley Holiday Park experience has a total of 102 reviews. There are 99 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 99 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 23 |
|
23% |
| 9/10 | 21 |
|
21% |
| 8/10 | 28 |
|
28% |
| 7/10 | 15 |
|
15% |
| 6/10 | 5 |
|
5% |
| 5/10 | 2 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
80.91% Average
The raw data average (mean) for all the Leith Valley Holiday Park valid reviews is 80.91% and is based on 99 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 99 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 5 |
|
26% |
| 8/10 | 2 |
|
11% |
| 7/10 | 7 |
|
37% |
| 6/10 | 1 |
|
5% |
| 5/10 | 1 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
75.79% Average
The raw data average (mean) for all the Leith Valley Holiday Park face-to-face reviews is 75.79% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mike Fricker | 8/10 | 171 days | 99% |
| Hill | 10/10 | 202 days | 100% |
| June Cormack | 8/10 | 323 days | 94% |
| Joe | 8/10 | 507 days | 86% |
| Vicki | 9/10 | 507 days | 87% |
| Niels Wamsler-Jensen | 3/10 | 658 days | 42% |
| Amy | 10/10 | 902 days | 55% |
| Dr.A | 10/10 | 1298 days | 21% |
| Margaret | 10/10 | 1388 days | 16% |
| Graham | 9/10 | 1388 days | 16% |
| camplover95 | 2/10 | 1754 days | 2% |
| Monica A | 8/10 | 1754 days | 5% |
| Inge | 8/10 | 1998 days | 5% |
| Renee | 7/10 | 1998 days | 4% |
| Vicki Hoskinson | 10/10 | 2029 days | 5% |
| Avivjones | 10/10 | 2088 days | 5% |
| Richard | 7/10 | 2088 days | 4% |
| André | 7/10 | 2088 days | 4% |
| Demi Thompson | 10/10 | 2149 days | 4% |
| Cindy | 9/10 | 2149 days | 4% |
| Rob Mellor | 7/10 | 2180 days | 4% |
| Trevor Wiseman | 9/10 | 2180 days | 4% |
| Teb | 6/10 | 2272 days | 4% |
| Stacey&Lindsay | 10/10 | 2302 days | 4% |
| S Weslake | 7/10 | 2363 days | 4% |
| Candy | 9/10 | 2363 days | 4% |
| Michael McMahon | 8/10 | 2363 days | 4% |
| Tati Moron | 7/10 | 2367 days | 3% |
| Maureen Barlow | 8/10 | 2394 days | 4% |
| Clobby | 9/10 | 2422 days | 4% |
| Hanneke van Dijk | 7/10 | 2427 days | 2% |
| Gillian Press | 8/10 | 2443 days | 4% |
| Karen Forsyth | 9/10 | 2449 days | 4% |
| Chris Ostrowski | 10/10 | 2474 days | 4% |
| Debbie Lesurf | 10/10 | 2476 days | 4% |
| Nora Tobies | 8/10 | 2489 days | 4% |
| Sophie Nightingale | 9/10 | 2512 days | 4% |
| Howard Morris | 6/10 | 2546 days | 3% |
| Michael Taing | 1/10 | 2547 days | 1% |
| Nathan Lal | 9/10 | 2626 days | 3% |
| Linn Niziak | 10/10 | 2659 days | 3% |
| Artemis | 8/10 | 2724 days | 3% |
| Walter Neff | 8/10 | 2787 days | 3% |
| Mike Guest | 8/10 | 2897 days | 3% |
| Lee Ling Koh | 8/10 | 2954 days | 3% |
| Luke Young | 9/10 | 2962 days | 2% |
| Beth Goodrich | 10/10 | 2983 days | 3% |
| Wayne Jeskie | 10/10 | 3077 days | 3% |
| Andrik | 5/10 | 3086 days | 2% |
| Des Corner | 8/10 | 3184 days | 2% |
| Averil Ford | 10/10 | 3184 days | 2% |
| Helen Souloglou | 9/10 | 3184 days | 2% |
| Hannah-Luisa Behrendt | 6/10 | 3190 days | 2% |
| David From Switzerland | 8/10 | 3197 days | 2% |
| Helen B | 8/10 | 3208 days | 2% |
| Faye Livock | 9/10 | 3245 days | 2% |
| Jade Duncan | 8/10 | 3263 days | 2% |
| Karmen Bond | 10/10 | 3271 days | 2% |
| veda wills | 8/10 | 3276 days | 2% |
| Carsten Philipp | 8/10 | 3288 days | 2% |
| Ceri Davies | 10/10 | 3318 days | 2% |
| AusCampa | 9/10 | 3429 days | 2% |
| Stephanie Poppe | 6/10 | 3464 days | 2% |
| Mike Gornall | 7/10 | 3490 days | 2% |
| Adam Wight | 6/10 | 3492 days | 1% |
| Kris Marinomunn | 9/10 | 3495 days | 2% |
| Mike Merrick | 8/10 | 3497 days | 2% |
| Gethin Pearson | 9/10 | 3511 days | 2% |
| Nell Hearle | 8/10 | 3519 days | 2% |
| Ron Clarke | 8/10 | 3580 days | 2% |
| Michele | 10/10 | 3824 days | 1% |
| Andrew Cattanach | 7/10 | 3914 days | 1% |
| Sandy Goh | 8/10 | 4006 days | 1% |
| Bertiethebus | 7/10 | 4220 days | 0% |
| Andrew K | 8/10 | 4279 days | 0% |
| Kathy_a | 4/10 | 4340 days | 0% |
| jenny | 9/10 | 4371 days | 0% |
| nireyor | 8/10 | 4463 days | 1% |
| Lindsay Berquist | 9/10 | 4524 days | 1% |
| Gillian Rowe | 10/10 | 4595 days | 1% |
| Seiler | 7/10 | 4595 days | 1% |
| Carel | 7/10 | 4611 days | 1% |
| Mirando4ka | 8/10 | 4614 days | 1% |
| Lorraine Leonard | 7/10 | 4928 days | 1% |
| Tom Shemp | 3/10 | 4933 days | 0% |
| E Brockbank | 9/10 | 4942 days | 1% |
| Raith | 7/10 | 4950 days | 1% |
| Teum and Orselien | 7/10 | 4967 days | 1% |
| EthanSmith | 10/10 | 5194 days | 1% |
| Smithy | 10/10 | 5194 days | 1% |
| deepujames | 10/10 | 5255 days | 1% |
| jenniferuk | 5/10 | 5255 days | 0% |
| nztraveller11 | 10/10 | 5316 days | 1% |
| Angela | 10/10 | 5317 days | 1% |
| Nicky and Andy Prescott | 9/10 | 5318 days | 1% |
| Geoff Renshaw | 8/10 | 5417 days | 1% |
| bhb | 9/10 | 5467 days | 1% |
| gerrys | 8/10 | 5561 days | 1% |
| BrunoS | 9/10 | 5685 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Leith Valley Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.42% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 75 days. However the Leith Valley Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Leith Valley Holiday Park experience has been adjusted for 160 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 157 | -2.38% |
| 158 | -2.39% |
| 159 | -2.41% |
| 160 | -2.42% |
| 161 | -2.44% |
| 162 | -2.45% |
| 163 | -2.47% |
| … | … |
Balancing Adjustment
2.58% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.