Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Geraldine TOP 10 Holiday Park
Valid Reviews
81 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 81 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 81 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 24 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 81 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 138 days | 100% |
| Erin | 9/10 | 169 days | 98% |
| Chris | 10/10 | 443 days | 90% |
| Donna Harbidge | 10/10 | 473 days | 88% |
| Walt Drechsler | 10/10 | 596 days | 81% |
| Dean Malkewich | 10/10 | 685 days | 74% |
| Caity | 10/10 | 716 days | 71% |
| Sam | 10/10 | 991 days | 45% |
| Jenna | 9/10 | 1112 days | 34% |
| Rosie | 8/10 | 1203 days | 27% |
| Dr.A | 10/10 | 1387 days | 16% |
| Felix | 9/10 | 1446 days | 13% |
| Jim Henderson | 10/10 | 1538 days | 10% |
| Caro | 10/10 | 1781 days | 5% |
| Richard K | 10/10 | 1843 days | 5% |
| justin smith | 10/10 | 1965 days | 5% |
| Clare & Gerry | 10/10 | 2118 days | 4% |
| Pedro | 8/10 | 2146 days | 4% |
| RKNZ | 10/10 | 2269 days | 4% |
| Cynthia | 9/10 | 2269 days | 4% |
| helen reeve | 9/10 | 2269 days | 4% |
| Roger | 10/10 | 2330 days | 4% |
| Esther | 7/10 | 2391 days | 3% |
| brian biggs | 10/10 | 2511 days | 4% |
| Vanessa Stubbs | 7/10 | 2660 days | 3% |
| Isabel See | 7/10 | 2694 days | 3% |
| Brooke Cooper | 10/10 | 2694 days | 3% |
| Anja Röhrich | 10/10 | 2808 days | 3% |
| Janet Pentelow | 10/10 | 2809 days | 3% |
| Adam Yates | 9/10 | 2810 days | 3% |
| Peter Schurke | 10/10 | 2841 days | 3% |
| Fabio Flepp | 10/10 | 2854 days | 3% |
| Alan Brown | 8/10 | 2907 days | 3% |
| Andy Partridge | 10/10 | 2940 days | 3% |
| Shelly Stanchuk | 10/10 | 2968 days | 3% |
| Kathy Hart | 8/10 | 3152 days | 2% |
| Joanna du Toit | 9/10 | 3152 days | 2% |
| Pamela Hoffman | 8/10 | 3174 days | 2% |
| Grant | 9/10 | 3202 days | 2% |
| Diana Worwood | 10/10 | 3209 days | 2% |
| Paul Smith | 10/10 | 3221 days | 2% |
| John Jones | 9/10 | 3264 days | 2% |
| David From Switzerland | 8/10 | 3283 days | 2% |
| Hya@nztrip | 7/10 | 3304 days | 2% |
| Teresa Noble | 9/10 | 3334 days | 2% |
| Anita and Wilbur | 9/10 | 3407 days | 2% |
| AusCampa | 10/10 | 3518 days | 2% |
| Andrew Cruickshank | 9/10 | 3579 days | 1% |
| John Drake | 9/10 | 3594 days | 1% |
| Nell Hearle | 10/10 | 3608 days | 1% |
| misstassie | 9/10 | 3638 days | 1% |
| Brita Topp | 7/10 | 3944 days | 1% |
| Monique Monique | 7/10 | 3972 days | 1% |
| David Spindler | 8/10 | 3972 days | 1% |
| Helene & Peter | 8/10 | 4064 days | 0% |
| Helen King | 5/10 | 4125 days | 0% |
| Ron Stenhouse | 9/10 | 4278 days | 0% |
| Elizabeth Stenhouse | 9/10 | 4278 days | 0% |
| Wertra | 9/10 | 4382 days | 1% |
| Gail Bennie | 8/10 | 4399 days | 1% |
| ablac016 | 10/10 | 4613 days | 1% |
| pacemannz | 9/10 | 4613 days | 1% |
| Paul Smith | 8/10 | 4695 days | 1% |
| D R Valentine | 10/10 | 4697 days | 1% |
| rgoodwi3 | 10/10 | 4948 days | 1% |
| cassie | 9/10 | 5009 days | 1% |
| Sandra Milch | 10/10 | 5024 days | 1% |
| Maike | 9/10 | 5028 days | 1% |
| Kauzta | 8/10 | 5028 days | 1% |
| Tony & Marina Greenaway | 8/10 | 5033 days | 1% |
| Harry Hammond | 8/10 | 5033 days | 1% |
| Hoog Antink | 9/10 | 5034 days | 1% |
| Bryan Higgins | 8/10 | 5038 days | 1% |
| Paul Smith | 8/10 | 5046 days | 1% |
| Rian Bach | 8/10 | 5046 days | 1% |
| Friedli Manuela | 9/10 | 5063 days | 1% |
| Mikeminch | 9/10 | 5160 days | 1% |
| Ralston | 9/10 | 5191 days | 1% |
| Ronny | 8/10 | 5419 days | 1% |
| Jennifer Templeton | 8/10 | 5450 days | 1% |
| SimonR | 8/10 | 5773 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.69% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 133 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 130 | -2.63% |
| 131 | -2.65% |
| 132 | -2.67% |
| 133 | -2.69% |
| 134 | -2.71% |
| 135 | -2.73% |
| 136 | -2.75% |
| … | … |
Balancing Adjustment
0.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.