Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Geraldine TOP 10 Holiday Park
Valid Reviews
81 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 81 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 81 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 24 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 81 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 109 days | 100% |
| Erin | 9/10 | 140 days | 99% |
| Chris | 10/10 | 414 days | 91% |
| Donna Harbidge | 10/10 | 444 days | 89% |
| Walt Drechsler | 10/10 | 567 days | 82% |
| Dean Malkewich | 10/10 | 656 days | 76% |
| Caity | 10/10 | 687 days | 74% |
| Sam | 10/10 | 962 days | 48% |
| Jenna | 9/10 | 1083 days | 36% |
| Rosie | 8/10 | 1174 days | 29% |
| Dr.A | 10/10 | 1358 days | 18% |
| Felix | 9/10 | 1417 days | 14% |
| Jim Henderson | 10/10 | 1509 days | 11% |
| Caro | 10/10 | 1752 days | 5% |
| Richard K | 10/10 | 1814 days | 5% |
| justin smith | 10/10 | 1936 days | 5% |
| Clare & Gerry | 10/10 | 2089 days | 4% |
| Pedro | 8/10 | 2117 days | 4% |
| RKNZ | 10/10 | 2240 days | 4% |
| Cynthia | 9/10 | 2240 days | 4% |
| helen reeve | 9/10 | 2240 days | 4% |
| Roger | 10/10 | 2301 days | 4% |
| Esther | 7/10 | 2362 days | 4% |
| brian biggs | 10/10 | 2482 days | 4% |
| Vanessa Stubbs | 7/10 | 2631 days | 3% |
| Isabel See | 7/10 | 2665 days | 3% |
| Brooke Cooper | 10/10 | 2665 days | 3% |
| Anja Röhrich | 10/10 | 2779 days | 3% |
| Janet Pentelow | 10/10 | 2780 days | 3% |
| Adam Yates | 9/10 | 2781 days | 3% |
| Peter Schurke | 10/10 | 2812 days | 3% |
| Fabio Flepp | 10/10 | 2825 days | 3% |
| Alan Brown | 8/10 | 2878 days | 3% |
| Andy Partridge | 10/10 | 2911 days | 3% |
| Shelly Stanchuk | 10/10 | 2939 days | 3% |
| Kathy Hart | 8/10 | 3123 days | 2% |
| Joanna du Toit | 9/10 | 3123 days | 2% |
| Pamela Hoffman | 8/10 | 3145 days | 2% |
| Grant | 9/10 | 3173 days | 2% |
| Diana Worwood | 10/10 | 3180 days | 2% |
| Paul Smith | 10/10 | 3192 days | 2% |
| John Jones | 9/10 | 3235 days | 2% |
| David From Switzerland | 8/10 | 3254 days | 2% |
| Hya@nztrip | 7/10 | 3275 days | 2% |
| Teresa Noble | 9/10 | 3305 days | 2% |
| Anita and Wilbur | 9/10 | 3378 days | 2% |
| AusCampa | 10/10 | 3489 days | 2% |
| Andrew Cruickshank | 9/10 | 3550 days | 2% |
| John Drake | 9/10 | 3565 days | 2% |
| Nell Hearle | 10/10 | 3579 days | 2% |
| misstassie | 9/10 | 3609 days | 1% |
| Brita Topp | 7/10 | 3915 days | 1% |
| Monique Monique | 7/10 | 3943 days | 1% |
| David Spindler | 8/10 | 3943 days | 1% |
| Helene & Peter | 8/10 | 4035 days | 1% |
| Helen King | 5/10 | 4096 days | 0% |
| Ron Stenhouse | 9/10 | 4249 days | 0% |
| Elizabeth Stenhouse | 9/10 | 4249 days | 0% |
| Wertra | 9/10 | 4353 days | 0% |
| Gail Bennie | 8/10 | 4370 days | 0% |
| ablac016 | 10/10 | 4584 days | 1% |
| pacemannz | 9/10 | 4584 days | 1% |
| Paul Smith | 8/10 | 4666 days | 1% |
| D R Valentine | 10/10 | 4668 days | 1% |
| rgoodwi3 | 10/10 | 4919 days | 1% |
| cassie | 9/10 | 4980 days | 1% |
| Sandra Milch | 10/10 | 4995 days | 1% |
| Maike | 9/10 | 4999 days | 1% |
| Kauzta | 8/10 | 4999 days | 1% |
| Tony & Marina Greenaway | 8/10 | 5004 days | 1% |
| Harry Hammond | 8/10 | 5004 days | 1% |
| Hoog Antink | 9/10 | 5005 days | 1% |
| Bryan Higgins | 8/10 | 5009 days | 1% |
| Paul Smith | 8/10 | 5017 days | 1% |
| Rian Bach | 8/10 | 5017 days | 1% |
| Friedli Manuela | 9/10 | 5034 days | 1% |
| Mikeminch | 9/10 | 5131 days | 1% |
| Ralston | 9/10 | 5162 days | 1% |
| Ronny | 8/10 | 5390 days | 1% |
| Jennifer Templeton | 8/10 | 5421 days | 1% |
| SimonR | 8/10 | 5744 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 105 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 102 | -2.06% |
| 103 | -2.08% |
| 104 | -2.10% |
| 105 | -2.12% |
| 106 | -2.14% |
| 107 | -2.16% |
| 108 | -2.18% |
| … | … |
Balancing Adjustment
0.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.