Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Geraldine TOP 10 Holiday Park
Valid Reviews
81 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 81 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 81 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 24 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 81 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.31%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 94 days | 100% |
| Erin | 9/10 | 125 days | 99% |
| Chris | 10/10 | 399 days | 91% |
| Donna Harbidge | 10/10 | 429 days | 90% |
| Walt Drechsler | 10/10 | 552 days | 83% |
| Dean Malkewich | 10/10 | 641 days | 77% |
| Caity | 10/10 | 672 days | 75% |
| Sam | 10/10 | 947 days | 49% |
| Jenna | 9/10 | 1068 days | 37% |
| Rosie | 8/10 | 1159 days | 30% |
| Dr.A | 10/10 | 1343 days | 18% |
| Felix | 9/10 | 1402 days | 15% |
| Jim Henderson | 10/10 | 1494 days | 11% |
| Caro | 10/10 | 1737 days | 5% |
| Richard K | 10/10 | 1799 days | 5% |
| justin smith | 10/10 | 1921 days | 5% |
| Clare & Gerry | 10/10 | 2074 days | 4% |
| Pedro | 8/10 | 2102 days | 4% |
| RKNZ | 10/10 | 2225 days | 4% |
| Cynthia | 9/10 | 2225 days | 4% |
| helen reeve | 9/10 | 2225 days | 4% |
| Roger | 10/10 | 2286 days | 4% |
| Esther | 7/10 | 2347 days | 4% |
| brian biggs | 10/10 | 2467 days | 4% |
| Vanessa Stubbs | 7/10 | 2616 days | 3% |
| Isabel See | 7/10 | 2650 days | 3% |
| Brooke Cooper | 10/10 | 2650 days | 3% |
| Anja Röhrich | 10/10 | 2764 days | 3% |
| Janet Pentelow | 10/10 | 2765 days | 3% |
| Adam Yates | 9/10 | 2766 days | 3% |
| Peter Schurke | 10/10 | 2797 days | 3% |
| Fabio Flepp | 10/10 | 2810 days | 3% |
| Alan Brown | 8/10 | 2862 days | 3% |
| Andy Partridge | 10/10 | 2896 days | 3% |
| Shelly Stanchuk | 10/10 | 2923 days | 3% |
| Kathy Hart | 8/10 | 3107 days | 2% |
| Joanna du Toit | 9/10 | 3107 days | 2% |
| Pamela Hoffman | 8/10 | 3130 days | 2% |
| Grant | 9/10 | 3158 days | 2% |
| Diana Worwood | 10/10 | 3165 days | 2% |
| Paul Smith | 10/10 | 3177 days | 2% |
| John Jones | 9/10 | 3220 days | 2% |
| David From Switzerland | 8/10 | 3239 days | 2% |
| Hya@nztrip | 7/10 | 3259 days | 2% |
| Teresa Noble | 9/10 | 3289 days | 2% |
| Anita and Wilbur | 9/10 | 3363 days | 2% |
| AusCampa | 10/10 | 3473 days | 2% |
| Andrew Cruickshank | 9/10 | 3534 days | 2% |
| John Drake | 9/10 | 3550 days | 2% |
| Nell Hearle | 10/10 | 3564 days | 2% |
| misstassie | 9/10 | 3593 days | 1% |
| Brita Topp | 7/10 | 3900 days | 1% |
| Monique Monique | 7/10 | 3928 days | 1% |
| David Spindler | 8/10 | 3928 days | 1% |
| Helene & Peter | 8/10 | 4020 days | 1% |
| Helen King | 5/10 | 4081 days | 0% |
| Ron Stenhouse | 9/10 | 4234 days | 0% |
| Elizabeth Stenhouse | 9/10 | 4234 days | 0% |
| Wertra | 9/10 | 4338 days | 0% |
| Gail Bennie | 8/10 | 4355 days | 0% |
| ablac016 | 10/10 | 4569 days | 1% |
| pacemannz | 9/10 | 4569 days | 1% |
| Paul Smith | 8/10 | 4651 days | 1% |
| D R Valentine | 10/10 | 4653 days | 1% |
| rgoodwi3 | 10/10 | 4904 days | 1% |
| cassie | 9/10 | 4965 days | 1% |
| Sandra Milch | 10/10 | 4980 days | 1% |
| Maike | 9/10 | 4984 days | 1% |
| Kauzta | 8/10 | 4984 days | 1% |
| Tony & Marina Greenaway | 8/10 | 4989 days | 1% |
| Harry Hammond | 8/10 | 4989 days | 1% |
| Hoog Antink | 9/10 | 4990 days | 1% |
| Bryan Higgins | 8/10 | 4994 days | 1% |
| Paul Smith | 8/10 | 5002 days | 1% |
| Rian Bach | 8/10 | 5002 days | 1% |
| Friedli Manuela | 9/10 | 5019 days | 1% |
| Mikeminch | 9/10 | 5116 days | 1% |
| Ralston | 9/10 | 5147 days | 1% |
| Ronny | 8/10 | 5375 days | 1% |
| Jennifer Templeton | 8/10 | 5406 days | 1% |
| SimonR | 8/10 | 5729 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.73% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 89 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 86 | -1.67% |
| 87 | -1.69% |
| 88 | -1.71% |
| 89 | -1.73% |
| 90 | -1.75% |
| 91 | -1.77% |
| 92 | -1.79% |
| … | … |
Balancing Adjustment
0.47% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.