Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(46,196,145)" /><path d="m 150 605 Q 206 94 -305 150 Q 206 206 150 -305 Q 94 206 605 150 Q 94 94 150 605 z" fill="rgb(70,136,0)" /><path d="m 150 515 Q 296 4 -215 150 Q 296 296 150 -215 Q 4 296 515 150 Q 4 4 150 515 z" fill="rgb(185,119,255)" /><path d="m 150 176 Q 165 135 124 150 Q 165 165 150 124 Q 135 165 176 150 Q 135 135 150 176 z" fill="rgb(209,59,110)" /></svg>)
Geraldine TOP 10 Holiday Park
Valid Reviews
81 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 81 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 81 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 24 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 81 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 238 days | 100% |
| Erin | 9/10 | 269 days | 98% |
| Chris | 10/10 | 543 days | 86% |
| Donna Harbidge | 10/10 | 573 days | 84% |
| Walt Drechsler | 10/10 | 696 days | 75% |
| Dean Malkewich | 10/10 | 785 days | 67% |
| Caity | 10/10 | 816 days | 64% |
| Sam | 10/10 | 1091 days | 37% |
| Jenna | 9/10 | 1212 days | 27% |
| Rosie | 8/10 | 1303 days | 21% |
| Dr.A | 10/10 | 1487 days | 12% |
| Felix | 9/10 | 1546 days | 10% |
| Jim Henderson | 10/10 | 1638 days | 7% |
| Caro | 10/10 | 1881 days | 5% |
| Richard K | 10/10 | 1943 days | 5% |
| justin smith | 10/10 | 2065 days | 5% |
| Clare & Gerry | 10/10 | 2218 days | 4% |
| Pedro | 8/10 | 2246 days | 4% |
| RKNZ | 10/10 | 2369 days | 4% |
| Cynthia | 9/10 | 2369 days | 4% |
| helen reeve | 9/10 | 2369 days | 4% |
| Roger | 10/10 | 2430 days | 4% |
| Esther | 7/10 | 2491 days | 4% |
| brian biggs | 10/10 | 2611 days | 4% |
| Vanessa Stubbs | 7/10 | 2760 days | 3% |
| Isabel See | 7/10 | 2794 days | 3% |
| Brooke Cooper | 10/10 | 2794 days | 3% |
| Anja Röhrich | 10/10 | 2908 days | 3% |
| Janet Pentelow | 10/10 | 2909 days | 3% |
| Adam Yates | 9/10 | 2910 days | 3% |
| Peter Schurke | 10/10 | 2941 days | 3% |
| Fabio Flepp | 10/10 | 2954 days | 3% |
| Alan Brown | 8/10 | 3006 days | 3% |
| Andy Partridge | 10/10 | 3040 days | 3% |
| Shelly Stanchuk | 10/10 | 3067 days | 3% |
| Kathy Hart | 8/10 | 3251 days | 2% |
| Joanna du Toit | 9/10 | 3251 days | 2% |
| Pamela Hoffman | 8/10 | 3274 days | 2% |
| Grant | 9/10 | 3302 days | 2% |
| Diana Worwood | 10/10 | 3309 days | 2% |
| Paul Smith | 10/10 | 3321 days | 2% |
| John Jones | 9/10 | 3364 days | 2% |
| David From Switzerland | 8/10 | 3383 days | 2% |
| Hya@nztrip | 7/10 | 3403 days | 2% |
| Teresa Noble | 9/10 | 3433 days | 2% |
| Anita and Wilbur | 9/10 | 3507 days | 2% |
| AusCampa | 10/10 | 3617 days | 2% |
| Andrew Cruickshank | 9/10 | 3678 days | 1% |
| John Drake | 9/10 | 3694 days | 1% |
| Nell Hearle | 10/10 | 3708 days | 1% |
| misstassie | 9/10 | 3737 days | 1% |
| Brita Topp | 7/10 | 4044 days | 1% |
| Monique Monique | 7/10 | 4072 days | 1% |
| David Spindler | 8/10 | 4072 days | 1% |
| Helene & Peter | 8/10 | 4164 days | 0% |
| Helen King | 5/10 | 4225 days | 0% |
| Ron Stenhouse | 9/10 | 4378 days | 0% |
| Elizabeth Stenhouse | 9/10 | 4378 days | 0% |
| Wertra | 9/10 | 4482 days | 1% |
| Gail Bennie | 8/10 | 4499 days | 1% |
| ablac016 | 10/10 | 4713 days | 1% |
| pacemannz | 9/10 | 4713 days | 1% |
| Paul Smith | 8/10 | 4795 days | 1% |
| D R Valentine | 10/10 | 4797 days | 1% |
| rgoodwi3 | 10/10 | 5048 days | 1% |
| cassie | 9/10 | 5109 days | 1% |
| Sandra Milch | 10/10 | 5124 days | 1% |
| Maike | 9/10 | 5128 days | 1% |
| Kauzta | 8/10 | 5128 days | 1% |
| Tony & Marina Greenaway | 8/10 | 5133 days | 1% |
| Harry Hammond | 8/10 | 5133 days | 1% |
| Hoog Antink | 9/10 | 5134 days | 1% |
| Bryan Higgins | 8/10 | 5138 days | 1% |
| Paul Smith | 8/10 | 5146 days | 1% |
| Rian Bach | 8/10 | 5146 days | 1% |
| Friedli Manuela | 9/10 | 5163 days | 1% |
| Mikeminch | 9/10 | 5260 days | 1% |
| Ralston | 9/10 | 5291 days | 1% |
| Ronny | 8/10 | 5519 days | 1% |
| Jennifer Templeton | 8/10 | 5550 days | 1% |
| SimonR | 8/10 | 5873 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.82% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.76% |
| 198 | -3.78% |
| 199 | -3.80% |
| 200 | -3.82% |
| 201 | -3.84% |
| 202 | -3.86% |
| 203 | -3.88% |
| … | … |
Balancing Adjustment
0.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
93%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.