Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Geraldine TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Geraldine TOP 10 Holiday Park
Valid Reviews
81 Valid Reviews
The Geraldine TOP 10 Holiday Park experience has a total of 81 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 81 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
38% |
| 9/10 | 24 |
|
30% |
| 8/10 | 19 |
|
23% |
| 7/10 | 6 |
|
7% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.51% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park valid reviews is 89.51% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
19 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 81 valid reviews, the experience has 19 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 19 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
11% |
| 9/10 | 6 |
|
32% |
| 8/10 | 11 |
|
58% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.26% Average
The raw data average (mean) for all the Geraldine TOP 10 Holiday Park face-to-face reviews is 85.26% and is based on 19 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.40%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brett | 10/10 | 266 days | 100% |
| Erin | 9/10 | 297 days | 98% |
| Chris | 10/10 | 571 days | 85% |
| Donna Harbidge | 10/10 | 601 days | 83% |
| Walt Drechsler | 10/10 | 724 days | 73% |
| Dean Malkewich | 10/10 | 813 days | 65% |
| Caity | 10/10 | 844 days | 62% |
| Sam | 10/10 | 1119 days | 35% |
| Jenna | 9/10 | 1240 days | 25% |
| Rosie | 8/10 | 1331 days | 19% |
| Dr.A | 10/10 | 1515 days | 11% |
| Felix | 9/10 | 1574 days | 9% |
| Jim Henderson | 10/10 | 1666 days | 7% |
| Caro | 10/10 | 1909 days | 5% |
| Richard K | 10/10 | 1971 days | 5% |
| justin smith | 10/10 | 2093 days | 4% |
| Clare & Gerry | 10/10 | 2246 days | 4% |
| Pedro | 8/10 | 2274 days | 4% |
| RKNZ | 10/10 | 2397 days | 4% |
| Cynthia | 9/10 | 2397 days | 4% |
| helen reeve | 9/10 | 2397 days | 4% |
| Roger | 10/10 | 2458 days | 4% |
| Esther | 7/10 | 2519 days | 3% |
| brian biggs | 10/10 | 2639 days | 3% |
| Vanessa Stubbs | 7/10 | 2788 days | 3% |
| Isabel See | 7/10 | 2822 days | 3% |
| Brooke Cooper | 10/10 | 2822 days | 3% |
| Anja Röhrich | 10/10 | 2936 days | 3% |
| Janet Pentelow | 10/10 | 2937 days | 3% |
| Adam Yates | 9/10 | 2938 days | 3% |
| Peter Schurke | 10/10 | 2969 days | 3% |
| Fabio Flepp | 10/10 | 2982 days | 3% |
| Alan Brown | 8/10 | 3035 days | 2% |
| Andy Partridge | 10/10 | 3068 days | 2% |
| Shelly Stanchuk | 10/10 | 3096 days | 2% |
| Kathy Hart | 8/10 | 3280 days | 2% |
| Joanna du Toit | 9/10 | 3280 days | 2% |
| Pamela Hoffman | 8/10 | 3302 days | 2% |
| Grant | 9/10 | 3330 days | 2% |
| Diana Worwood | 10/10 | 3337 days | 2% |
| Paul Smith | 10/10 | 3349 days | 2% |
| John Jones | 9/10 | 3392 days | 2% |
| David From Switzerland | 8/10 | 3411 days | 2% |
| Hya@nztrip | 7/10 | 3432 days | 2% |
| Teresa Noble | 9/10 | 3462 days | 2% |
| Anita and Wilbur | 9/10 | 3535 days | 2% |
| AusCampa | 10/10 | 3646 days | 1% |
| Andrew Cruickshank | 9/10 | 3707 days | 1% |
| John Drake | 9/10 | 3722 days | 1% |
| Nell Hearle | 10/10 | 3736 days | 1% |
| misstassie | 9/10 | 3766 days | 1% |
| Brita Topp | 7/10 | 4072 days | 0% |
| Monique Monique | 7/10 | 4100 days | 0% |
| David Spindler | 8/10 | 4100 days | 0% |
| Helene & Peter | 8/10 | 4192 days | 0% |
| Helen King | 5/10 | 4253 days | 0% |
| Ron Stenhouse | 9/10 | 4406 days | 1% |
| Elizabeth Stenhouse | 9/10 | 4406 days | 1% |
| Wertra | 9/10 | 4510 days | 1% |
| Gail Bennie | 8/10 | 4527 days | 1% |
| ablac016 | 10/10 | 4741 days | 1% |
| pacemannz | 9/10 | 4741 days | 1% |
| Paul Smith | 8/10 | 4823 days | 1% |
| D R Valentine | 10/10 | 4825 days | 1% |
| rgoodwi3 | 10/10 | 5076 days | 1% |
| cassie | 9/10 | 5137 days | 1% |
| Sandra Milch | 10/10 | 5152 days | 1% |
| Maike | 9/10 | 5156 days | 1% |
| Kauzta | 8/10 | 5156 days | 1% |
| Tony & Marina Greenaway | 8/10 | 5161 days | 1% |
| Harry Hammond | 8/10 | 5161 days | 1% |
| Hoog Antink | 9/10 | 5162 days | 1% |
| Bryan Higgins | 8/10 | 5166 days | 1% |
| Paul Smith | 8/10 | 5174 days | 1% |
| Rian Bach | 8/10 | 5174 days | 1% |
| Friedli Manuela | 9/10 | 5191 days | 1% |
| Mikeminch | 9/10 | 5288 days | 1% |
| Ralston | 9/10 | 5319 days | 1% |
| Ronny | 8/10 | 5547 days | 1% |
| Jennifer Templeton | 8/10 | 5578 days | 1% |
| SimonR | 8/10 | 5901 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Geraldine TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.27% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 72 days. However the Geraldine TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Geraldine TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.22% |
| 198 | -3.24% |
| 199 | -3.25% |
| 200 | -3.27% |
| 201 | -3.29% |
| 202 | -3.30% |
| 203 | -3.32% |
| … | … |
Balancing Adjustment
0.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.