Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
262 Valid Reviews
The Rainforest Retreat experience has a total of 266 reviews. There are 262 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 262 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 77 |
|
29% |
| 9/10 | 67 |
|
26% |
| 8/10 | 57 |
|
22% |
| 7/10 | 30 |
|
11% |
| 6/10 | 10 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 5 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
83.21% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 83.21% and is based on 262 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 262 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Joel Palage | 10/10 | 65 days | 100% |
| Sophie | 5/10 | 96 days | 76% |
| Mladen Savov | 9/10 | 96 days | 99% |
| Jen | 10/10 | 126 days | 99% |
| Walvins | 10/10 | 187 days | 98% |
| Dean | 10/10 | 218 days | 98% |
| Mike Fricker | 9/10 | 340 days | 93% |
| Unhappy camper | 8/10 | 340 days | 92% |
| Joe | 10/10 | 462 days | 88% |
| Jimothyhike | 10/10 | 553 days | 83% |
| Chloe | 10/10 | 553 days | 83% |
| 小B | 8/10 | 706 days | 70% |
| Matt Olejniczak | 7/10 | 737 days | 64% |
| Lieke | 8/10 | 765 days | 65% |
| Juju | 10/10 | 796 days | 64% |
| Hannah and Matthew | 9/10 | 949 days | 48% |
| Lucy on the move | 10/10 | 1010 days | 43% |
| Darrell | 8/10 | 1102 days | 34% |
| Shushan | 8/10 | 1406 days | 15% |
| Karthik | 10/10 | 1436 days | 14% |
| Emma Brownless | 10/10 | 1467 days | 12% |
| Ellie Richards | 10/10 | 1467 days | 12% |
| Seh | 9/10 | 1526 days | 10% |
| Rach | 8/10 | 1587 days | 8% |
| Teesh K | 10/10 | 1587 days | 8% |
| Hayden | 9/10 | 1618 days | 7% |
| Gemma | 9/10 | 1618 days | 7% |
| Joe Johnson | 9/10 | 1618 days | 7% |
| Ying | 9/10 | 1618 days | 7% |
| Cam | 10/10 | 1648 days | 7% |
| Emma Manson | 9/10 | 1679 days | 6% |
| Sandy | 10/10 | 1710 days | 6% |
| David | 10/10 | 1740 days | 5% |
| Philip | 8/10 | 1771 days | 5% |
| Kerry | 10/10 | 1832 days | 5% |
| Maria | 6/10 | 1832 days | 4% |
| Just a guy | 10/10 | 1832 days | 5% |
| Anna-Lena | 8/10 | 1892 days | 5% |
| Peter | 10/10 | 1892 days | 5% |
| Inge and Tonnie | 7/10 | 1923 days | 4% |
| A&E | 10/10 | 1953 days | 5% |
| Jeff | 8/10 | 1953 days | 5% |
| Olivia | 7/10 | 1953 days | 4% |
| Adam | 9/10 | 1984 days | 5% |
| Erin | 10/10 | 2076 days | 4% |
| Le Na | 10/10 | 2106 days | 4% |
| El and Josh | 9/10 | 2106 days | 4% |
| Mariette | 1/10 | 2137 days | 2% |
| Kate | 10/10 | 2137 days | 4% |
| Kelly Linn | 8/10 | 2167 days | 4% |
| Maggie | 9/10 | 2167 days | 4% |
| Luke Thomson | 5/10 | 2198 days | 3% |
| Tash & Laura | 8/10 | 2226 days | 4% |
| Jacqui | 9/10 | 2257 days | 4% |
| Sascha Koch | 3/10 | 2257 days | 2% |
| Liz | 8/10 | 2257 days | 4% |
| Heather Abbott | 7/10 | 2257 days | 4% |
| Paula G | 9/10 | 2288 days | 4% |
| Rick | 8/10 | 2288 days | 4% |
| ian kennedy | 8/10 | 2318 days | 4% |
| Jordan & Jazlyn | 9/10 | 2318 days | 4% |
| Julia Thompson | 10/10 | 2318 days | 4% |
| Mike Fricker | 9/10 | 2349 days | 4% |
| Claudia | 10/10 | 2379 days | 4% |
| Rachel | 8/10 | 2379 days | 4% |
| Scooper | 7/10 | 2379 days | 4% |
| Cédric | 10/10 | 2410 days | 4% |
| Cho | 10/10 | 2410 days | 4% |
| Louis | 7/10 | 2441 days | 4% |
| Eb Brough | 9/10 | 2441 days | 4% |
| Esther | 9/10 | 2471 days | 4% |
| Ella | 9/10 | 2502 days | 4% |
| Bex & Jake | 10/10 | 2502 days | 4% |
| Florian | 10/10 | 2532 days | 4% |
| Christina | 9/10 | 2532 days | 4% |
| Benn | 7/10 | 2563 days | 3% |
| Nat | 7/10 | 2563 days | 3% |
| Laura | 4/10 | 2591 days | 2% |
| Robert Wilkinson | 9/10 | 2591 days | 3% |
| Michael Gooch | 8/10 | 2591 days | 3% |
| Michael Jayaranjan | 10/10 | 2594 days | 3% |
| Rasmus Lundgaard Nielsen | 9/10 | 2619 days | 3% |
| Eversons | 5/10 | 2622 days | 3% |
| Guinnifer Fuld | 8/10 | 2643 days | 3% |
| Sarah Atkinson | 9/10 | 2653 days | 3% |
| Luke Pearce | 9/10 | 2677 days | 3% |
| Kevin Thom | 10/10 | 2680 days | 3% |
| Samantha Brewin | 6/10 | 2694 days | 3% |
| Jasmine Andrew | 8/10 | 2698 days | 3% |
| Phil and Mel Rowson | 9/10 | 2702 days | 3% |
| S H | 10/10 | 2714 days | 3% |
| Vanessa Stubbs | 7/10 | 2740 days | 3% |
| Geoff Steele | 9/10 | 2744 days | 3% |
| Bernhard Roth | 10/10 | 2751 days | 3% |
| Javier Mimbrera | 8/10 | 2775 days | 3% |
| Sascha Wolff | 3/10 | 2861 days | 2% |
| Nick Lawson | 7/10 | 2887 days | 3% |
| Ian Ling | 10/10 | 2897 days | 3% |
| Belinda Clarke | 9/10 | 2901 days | 3% |
| Laura Kudo | 7/10 | 2908 days | 3% |
| Lars Peter Morling | 5/10 | 2918 days | 2% |
| Kerry Lee | 9/10 | 2927 days | 3% |
| Ceezer Bakker | 3/10 | 2936 days | 2% |
| Erich Brueggermann | 9/10 | 2951 days | 3% |
| Flrent | 9/10 | 2980 days | 2% |
| Victoria Strong | 6/10 | 2985 days | 2% |
| René Birchler | 9/10 | 3018 days | 3% |
| Shelley Warkentin | 6/10 | 3018 days | 2% |
| Joanne Woo | 9/10 | 3048 days | 3% |
| S Webb | 5/10 | 3048 days | 2% |
| Rubenas abidin | 10/10 | 3068 days | 3% |
| Chris | 7/10 | 3079 days | 2% |
| Rachel Chandler | 8/10 | 3107 days | 2% |
| Chloe Cox | 9/10 | 3168 days | 2% |
| Rosemary Roche | 10/10 | 3171 days | 2% |
| Shay | 10/10 | 3171 days | 2% |
| David Elliott | 8/10 | 3262 days | 2% |
| Caleigh | 10/10 | 3275 days | 2% |
| Alex Macdonald | 5/10 | 3322 days | 2% |
| Ian Robb | 7/10 | 3322 days | 2% |
| Clint waters | 9/10 | 3353 days | 2% |
| Paul Read | 6/10 | 3353 days | 2% |
| Jacqui Deans | 9/10 | 3353 days | 2% |
| Matt Lohmeyer | 8/10 | 3353 days | 2% |
| Jennifer Northey | 10/10 | 3353 days | 2% |
| James Whitehead | 7/10 | 3355 days | 2% |
| David From Switzerland | 8/10 | 3374 days | 2% |
| Richard Kirby | 9/10 | 3384 days | 2% |
| Jamie | 10/10 | 3414 days | 2% |
| Juan Gomez | 10/10 | 3427 days | 2% |
| Zhang Li | 10/10 | 3517 days | 2% |
| Rawiri johnston | 8/10 | 3567 days | 2% |
| Saskia Luecke | 8/10 | 3590 days | 1% |
| Matt Betts | 10/10 | 3603 days | 1% |
| Erica b | 7/10 | 3628 days | 1% |
| melissa heng | 10/10 | 3628 days | 1% |
| Berni Hart | 8/10 | 3630 days | 1% |
| Robert Kappel | 10/10 | 3636 days | 1% |
| Jean-Claude Escutary | 7/10 | 3659 days | 1% |
| Stephanie Paton | 8/10 | 3707 days | 1% |
| Jan Rüegg | 9/10 | 3718 days | 1% |
| Thomas Blom | 10/10 | 3718 days | 1% |
| Bjorn Privat | 9/10 | 3729 days | 1% |
| Viki Ziemba | 9/10 | 3742 days | 1% |
| Bartlomiej Berger | 4/10 | 3754 days | 1% |
| Andreas Oetjen | 9/10 | 3755 days | 1% |
| Jay | 6/10 | 3763 days | 1% |
| tschavalon | 10/10 | 3810 days | 1% |
| Nikolas Gut | 9/10 | 3991 days | 1% |
| Charlotte Casey | 8/10 | 4020 days | 1% |
| Brita Topp | 7/10 | 4024 days | 1% |
| Mirjam Betschart | 9/10 | 4038 days | 1% |
| Luca Maria Willensrock | 9/10 | 4046 days | 1% |
| Sybille Willenbrock | 8/10 | 4046 days | 1% |
| Ene Pold | 10/10 | 4046 days | 1% |
| Bjoern | 10/10 | 4051 days | 1% |
| Viola | 10/10 | 4051 days | 1% |
| Henry Thiel | 5/10 | 4064 days | 0% |
| Andreas Zapke | 8/10 | 4080 days | 0% |
| Simone Pickert | 8/10 | 4081 days | 0% |
| Nora Zeitz | 10/10 | 4082 days | 0% |
| Evyatar Karni | 10/10 | 4086 days | 0% |
| GARRYBLOWER | 8/10 | 4114 days | 0% |
| Nigel & Annie Dale | 9/10 | 4144 days | 0% |
| Henrik Joshua | 8/10 | 4144 days | 0% |
| Brian | 9/10 | 4144 days | 0% |
| Sandy Goh | 7/10 | 4175 days | 0% |
| Team Kim&James | 8/10 | 4236 days | 0% |
| Grantygrant | 7/10 | 4358 days | 0% |
| Sylvia Klatt | 5/10 | 4358 days | 0% |
| Steve Maona | 9/10 | 4382 days | 1% |
| Billy Koichopolos | 10/10 | 4382 days | 1% |
| Gina Lisi | 10/10 | 4382 days | 1% |
| Jennifer Bramstad | 8/10 | 4388 days | 1% |
| Josefine Hedlund | 10/10 | 4388 days | 1% |
| Evelina Johansson | 9/10 | 4388 days | 1% |
| Sofia Anderson | 10/10 | 4388 days | 1% |
| annie johnson | 10/10 | 4389 days | 1% |
| Julian Roots | 8/10 | 4389 days | 1% |
| Philip Gibbons | 8/10 | 4417 days | 1% |
| Moni Sangoi | 8/10 | 4448 days | 1% |
| Alison Langley | 9/10 | 4461 days | 1% |
| M Natterser | 8/10 | 4467 days | 1% |
| Fred and Carin | 7/10 | 4468 days | 1% |
| Lydia Holleman | 8/10 | 4470 days | 1% |
| D Pieter | 8/10 | 4477 days | 1% |
| Kali Lohman | 8/10 | 4495 days | 1% |
| Jos Schieveen | 7/10 | 4733 days | 1% |
| Jurgen Joyce | 8/10 | 4746 days | 1% |
| Heath | 1/10 | 4750 days | 0% |
| Lucy Duffy | 10/10 | 4757 days | 1% |
| Robert & Bridget Holden | 7/10 | 4763 days | 1% |
| Rick Moth | 8/10 | 4763 days | 1% |
| Patrick Grant | 8/10 | 4764 days | 1% |
| Beat Kindler | 9/10 | 4766 days | 1% |
| Seth & Carla | 8/10 | 4768 days | 1% |
| Simon Fry | 7/10 | 4768 days | 1% |
| Peter Aertssen | 6/10 | 4769 days | 1% |
| Aoife Lillis | 8/10 | 4771 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 4775 days | 1% |
| Barrie Corless | 9/10 | 4782 days | 1% |
| Dean | 9/10 | 4829 days | 1% |
| Laura McCusker | 9/10 | 4861 days | 1% |
| Melissa | 7/10 | 5059 days | 1% |
| Fontvieille | 10/10 | 5072 days | 1% |
| Thomas Klebensberger | 10/10 | 5085 days | 1% |
| Becky Edney | 9/10 | 5094 days | 1% |
| Gordon Agent | 7/10 | 5097 days | 1% |
| Sophie Burge | 8/10 | 5097 days | 1% |
| Mark Vass | 3/10 | 5105 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5106 days | 1% |
| Claire Colquhoun | 8/10 | 5107 days | 1% |
| Erin | 10/10 | 5111 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5111 days | 1% |
| Katherine Forward | 9/10 | 5114 days | 1% |
| Chris Ashton | 8/10 | 5114 days | 1% |
| Kai Eppink | 1/10 | 5118 days | 0% |
| Martin | 9/10 | 5118 days | 1% |
| Mike and Diane Baker | 10/10 | 5121 days | 1% |
| Nicolas | 5/10 | 5121 days | 1% |
| Matthys Kikke | 9/10 | 5124 days | 1% |
| Mike and Sue Clark | 10/10 | 5126 days | 1% |
| Flueckiger | 9/10 | 5129 days | 1% |
| Mark Aarts | 8/10 | 5139 days | 1% |
| Jane Hancock | 10/10 | 5143 days | 1% |
| Jochen | 7/10 | 5146 days | 1% |
| Doris Neuber | 9/10 | 5147 days | 1% |
| HarryS | 5/10 | 5240 days | 1% |
| Mary Van | 9/10 | 5301 days | 1% |
| nelliekaye | 6/10 | 5301 days | 1% |
| antrobdozer | 10/10 | 5332 days | 1% |
| susandicus | 10/10 | 5424 days | 1% |
| Peter and Hilda | 10/10 | 5454 days | 1% |
| Matthias & Ceristiane | 10/10 | 5472 days | 1% |
| Chris Bil | 8/10 | 5480 days | 1% |
| johnandgin | 8/10 | 5485 days | 1% |
| Angela | 10/10 | 5486 days | 1% |
| Sievers | 8/10 | 5488 days | 1% |
| Doris Resch | 10/10 | 5491 days | 1% |
| Rolf X | 9/10 | 5495 days | 1% |
| Mathias | 10/10 | 5500 days | 1% |
| Jamie | 8/10 | 5505 days | 1% |
| David Hobson | 7/10 | 5505 days | 1% |
| Loleit | 10/10 | 5506 days | 1% |
| Joel K | 9/10 | 5511 days | 1% |
| Petra Berrens | 9/10 | 5511 days | 1% |
| Luternauer | 10/10 | 5512 days | 1% |
| Jessica | 9/10 | 5518 days | 1% |
| marcoswi | 8/10 | 5519 days | 1% |
| Jonathan Angela | 7/10 | 5527 days | 1% |
| sophiep | 10/10 | 5559 days | 1% |
| chrish1 | 9/10 | 5575 days | 1% |
| katepat | 10/10 | 5575 days | 1% |
| Marshall | 3/10 | 5577 days | 0% |
| Casarotti Luana | 9/10 | 5587 days | 1% |
| eowyn2k | 7/10 | 5605 days | 1% |
| andriesk | 6/10 | 5701 days | 1% |
| SteveB | 10/10 | 5819 days | 1% |
| CarleyJ | 9/10 | 5853 days | 1% |
| Steven | 7/10 | 5853 days | 1% |
| VincentD | 5/10 | 5853 days | 1% |
| Debbie | 9/10 | 5861 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.63% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 31 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 28 | -0.57% |
| 29 | -0.59% |
| 30 | -0.61% |
| 31 | -0.63% |
| 32 | -0.65% |
| 33 | -0.67% |
| 34 | -0.69% |
| … | … |
Balancing Adjustment
1.20% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.