Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
260 Valid Reviews
The Rainforest Retreat experience has a total of 263 reviews. There are 260 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 260 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 76 |
|
29% |
| 9/10 | 66 |
|
25% |
| 8/10 | 57 |
|
22% |
| 7/10 | 30 |
|
12% |
| 6/10 | 10 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 5 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
83.12% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 83.12% and is based on 260 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 260 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
88.58%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sophie | 5/10 | 37 days | 76% |
| Jen | 10/10 | 67 days | 100% |
| Walvins | 10/10 | 128 days | 99% |
| Dean | 10/10 | 159 days | 99% |
| Mike Fricker | 9/10 | 281 days | 95% |
| Unhappy camper | 8/10 | 281 days | 94% |
| Joe | 10/10 | 403 days | 91% |
| Jimothyhike | 10/10 | 494 days | 86% |
| Chloe | 10/10 | 494 days | 86% |
| 小B | 8/10 | 647 days | 75% |
| Matt Olejniczak | 7/10 | 678 days | 69% |
| Lieke | 8/10 | 706 days | 70% |
| Juju | 10/10 | 737 days | 69% |
| Hannah and Matthew | 9/10 | 890 days | 54% |
| Lucy on the move | 10/10 | 951 days | 49% |
| Darrell | 8/10 | 1043 days | 39% |
| Shushan | 8/10 | 1347 days | 18% |
| Karthik | 10/10 | 1377 days | 16% |
| Emma Brownless | 10/10 | 1408 days | 15% |
| Ellie Richards | 10/10 | 1408 days | 15% |
| Seh | 9/10 | 1467 days | 12% |
| Rach | 8/10 | 1528 days | 10% |
| Teesh K | 10/10 | 1528 days | 10% |
| Hayden | 9/10 | 1559 days | 9% |
| Gemma | 9/10 | 1559 days | 9% |
| Joe Johnson | 9/10 | 1559 days | 9% |
| Ying | 9/10 | 1559 days | 9% |
| Cam | 10/10 | 1589 days | 8% |
| Emma Manson | 9/10 | 1620 days | 7% |
| Sandy | 10/10 | 1651 days | 7% |
| David | 10/10 | 1681 days | 6% |
| Philip | 8/10 | 1712 days | 6% |
| Kerry | 10/10 | 1773 days | 5% |
| Maria | 6/10 | 1773 days | 4% |
| Just a guy | 10/10 | 1773 days | 5% |
| Anna-Lena | 8/10 | 1833 days | 5% |
| Peter | 10/10 | 1833 days | 5% |
| Inge and Tonnie | 7/10 | 1864 days | 5% |
| A&E | 10/10 | 1894 days | 5% |
| Jeff | 8/10 | 1894 days | 5% |
| Olivia | 7/10 | 1894 days | 4% |
| Adam | 9/10 | 1925 days | 5% |
| Erin | 10/10 | 2017 days | 5% |
| Le Na | 10/10 | 2047 days | 5% |
| El and Josh | 9/10 | 2047 days | 4% |
| Mariette | 1/10 | 2078 days | 2% |
| Kate | 10/10 | 2078 days | 4% |
| Kelly Linn | 8/10 | 2108 days | 4% |
| Maggie | 9/10 | 2108 days | 4% |
| Luke Thomson | 5/10 | 2139 days | 3% |
| Tash & Laura | 8/10 | 2167 days | 4% |
| Jacqui | 9/10 | 2198 days | 4% |
| Sascha Koch | 3/10 | 2198 days | 2% |
| Liz | 8/10 | 2198 days | 4% |
| Heather Abbott | 7/10 | 2198 days | 4% |
| Paula G | 9/10 | 2229 days | 4% |
| Rick | 8/10 | 2229 days | 4% |
| ian kennedy | 8/10 | 2259 days | 4% |
| Jordan & Jazlyn | 9/10 | 2259 days | 4% |
| Julia Thompson | 10/10 | 2259 days | 4% |
| Mike Fricker | 9/10 | 2290 days | 4% |
| Claudia | 10/10 | 2320 days | 4% |
| Rachel | 8/10 | 2320 days | 4% |
| Scooper | 7/10 | 2320 days | 4% |
| Cédric | 10/10 | 2351 days | 4% |
| Cho | 10/10 | 2351 days | 4% |
| Louis | 7/10 | 2382 days | 4% |
| Eb Brough | 9/10 | 2382 days | 4% |
| Esther | 9/10 | 2412 days | 4% |
| Ella | 9/10 | 2443 days | 4% |
| Bex & Jake | 10/10 | 2443 days | 4% |
| Florian | 10/10 | 2473 days | 4% |
| Christina | 9/10 | 2473 days | 4% |
| Benn | 7/10 | 2504 days | 3% |
| Nat | 7/10 | 2504 days | 3% |
| Laura | 4/10 | 2532 days | 2% |
| Robert Wilkinson | 9/10 | 2532 days | 4% |
| Michael Gooch | 8/10 | 2532 days | 4% |
| Michael Jayaranjan | 10/10 | 2535 days | 4% |
| Rasmus Lundgaard Nielsen | 9/10 | 2560 days | 3% |
| Eversons | 5/10 | 2563 days | 3% |
| Guinnifer Fuld | 8/10 | 2584 days | 3% |
| Sarah Atkinson | 9/10 | 2594 days | 3% |
| Luke Pearce | 9/10 | 2618 days | 3% |
| Kevin Thom | 10/10 | 2621 days | 3% |
| Samantha Brewin | 6/10 | 2635 days | 3% |
| Jasmine Andrew | 8/10 | 2639 days | 3% |
| Phil and Mel Rowson | 9/10 | 2643 days | 3% |
| S H | 10/10 | 2655 days | 3% |
| Vanessa Stubbs | 7/10 | 2681 days | 3% |
| Geoff Steele | 9/10 | 2685 days | 3% |
| Bernhard Roth | 10/10 | 2692 days | 3% |
| Javier Mimbrera | 8/10 | 2716 days | 3% |
| Sascha Wolff | 3/10 | 2802 days | 2% |
| Nick Lawson | 7/10 | 2828 days | 3% |
| Ian Ling | 10/10 | 2838 days | 3% |
| Belinda Clarke | 9/10 | 2842 days | 3% |
| Laura Kudo | 7/10 | 2849 days | 3% |
| Lars Peter Morling | 5/10 | 2859 days | 2% |
| Kerry Lee | 9/10 | 2868 days | 3% |
| Ceezer Bakker | 3/10 | 2877 days | 2% |
| Erich Brueggermann | 9/10 | 2892 days | 3% |
| Flrent | 9/10 | 2921 days | 3% |
| Victoria Strong | 6/10 | 2926 days | 2% |
| René Birchler | 9/10 | 2959 days | 3% |
| Shelley Warkentin | 6/10 | 2959 days | 2% |
| Joanne Woo | 9/10 | 2989 days | 3% |
| S Webb | 5/10 | 2989 days | 2% |
| Rubenas abidin | 10/10 | 3009 days | 3% |
| Chris | 7/10 | 3020 days | 2% |
| Rachel Chandler | 8/10 | 3048 days | 3% |
| Chloe Cox | 9/10 | 3109 days | 2% |
| Rosemary Roche | 10/10 | 3112 days | 2% |
| Shay | 10/10 | 3112 days | 2% |
| David Elliott | 8/10 | 3203 days | 2% |
| Caleigh | 10/10 | 3216 days | 2% |
| Alex Macdonald | 5/10 | 3263 days | 2% |
| Ian Robb | 7/10 | 3263 days | 2% |
| Clint waters | 9/10 | 3294 days | 2% |
| Paul Read | 6/10 | 3294 days | 2% |
| Jacqui Deans | 9/10 | 3294 days | 2% |
| Matt Lohmeyer | 8/10 | 3294 days | 2% |
| Jennifer Northey | 10/10 | 3294 days | 2% |
| James Whitehead | 7/10 | 3296 days | 2% |
| David From Switzerland | 8/10 | 3315 days | 2% |
| Richard Kirby | 9/10 | 3325 days | 2% |
| Jamie | 10/10 | 3355 days | 2% |
| Juan Gomez | 10/10 | 3368 days | 2% |
| Zhang Li | 10/10 | 3458 days | 2% |
| Rawiri johnston | 8/10 | 3508 days | 2% |
| Saskia Luecke | 8/10 | 3531 days | 2% |
| Matt Betts | 10/10 | 3544 days | 2% |
| Erica b | 7/10 | 3569 days | 1% |
| melissa heng | 10/10 | 3569 days | 2% |
| Berni Hart | 8/10 | 3571 days | 2% |
| Robert Kappel | 10/10 | 3577 days | 2% |
| Jean-Claude Escutary | 7/10 | 3600 days | 1% |
| Stephanie Paton | 8/10 | 3648 days | 1% |
| Jan Rüegg | 9/10 | 3659 days | 1% |
| Thomas Blom | 10/10 | 3659 days | 1% |
| Bjorn Privat | 9/10 | 3670 days | 1% |
| Viki Ziemba | 9/10 | 3683 days | 1% |
| Bartlomiej Berger | 4/10 | 3695 days | 1% |
| Andreas Oetjen | 9/10 | 3696 days | 1% |
| Jay | 6/10 | 3704 days | 1% |
| tschavalon | 10/10 | 3751 days | 1% |
| Nikolas Gut | 9/10 | 3932 days | 1% |
| Charlotte Casey | 8/10 | 3961 days | 1% |
| Brita Topp | 7/10 | 3965 days | 1% |
| Mirjam Betschart | 9/10 | 3979 days | 1% |
| Luca Maria Willensrock | 9/10 | 3987 days | 1% |
| Sybille Willenbrock | 8/10 | 3987 days | 1% |
| Ene Pold | 10/10 | 3987 days | 1% |
| Bjoern | 10/10 | 3992 days | 1% |
| Viola | 10/10 | 3992 days | 1% |
| Henry Thiel | 5/10 | 4005 days | 0% |
| Andreas Zapke | 8/10 | 4021 days | 1% |
| Simone Pickert | 8/10 | 4022 days | 1% |
| Nora Zeitz | 10/10 | 4023 days | 1% |
| Evyatar Karni | 10/10 | 4027 days | 1% |
| GARRYBLOWER | 8/10 | 4055 days | 1% |
| Nigel & Annie Dale | 9/10 | 4085 days | 1% |
| Henrik Joshua | 8/10 | 4085 days | 1% |
| Brian | 9/10 | 4085 days | 1% |
| Sandy Goh | 7/10 | 4116 days | 0% |
| Team Kim&James | 8/10 | 4177 days | 0% |
| Grantygrant | 7/10 | 4299 days | 0% |
| Sylvia Klatt | 5/10 | 4299 days | 0% |
| Steve Maona | 9/10 | 4323 days | 0% |
| Billy Koichopolos | 10/10 | 4323 days | 0% |
| Gina Lisi | 10/10 | 4323 days | 0% |
| Jennifer Bramstad | 8/10 | 4329 days | 0% |
| Josefine Hedlund | 10/10 | 4329 days | 0% |
| Evelina Johansson | 9/10 | 4329 days | 0% |
| Sofia Anderson | 10/10 | 4329 days | 0% |
| annie johnson | 10/10 | 4330 days | 0% |
| Julian Roots | 8/10 | 4330 days | 0% |
| Philip Gibbons | 8/10 | 4358 days | 0% |
| Moni Sangoi | 8/10 | 4389 days | 1% |
| Alison Langley | 9/10 | 4402 days | 1% |
| M Natterser | 8/10 | 4408 days | 1% |
| Fred and Carin | 7/10 | 4409 days | 1% |
| Lydia Holleman | 8/10 | 4411 days | 1% |
| D Pieter | 8/10 | 4418 days | 1% |
| Kali Lohman | 8/10 | 4436 days | 1% |
| Jos Schieveen | 7/10 | 4674 days | 1% |
| Jurgen Joyce | 8/10 | 4687 days | 1% |
| Heath | 1/10 | 4691 days | 0% |
| Lucy Duffy | 10/10 | 4698 days | 1% |
| Robert & Bridget Holden | 7/10 | 4704 days | 1% |
| Rick Moth | 8/10 | 4704 days | 1% |
| Patrick Grant | 8/10 | 4705 days | 1% |
| Beat Kindler | 9/10 | 4707 days | 1% |
| Seth & Carla | 8/10 | 4709 days | 1% |
| Simon Fry | 7/10 | 4709 days | 1% |
| Peter Aertssen | 6/10 | 4710 days | 1% |
| Aoife Lillis | 8/10 | 4712 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 4716 days | 1% |
| Barrie Corless | 9/10 | 4723 days | 1% |
| Dean | 9/10 | 4770 days | 1% |
| Laura McCusker | 9/10 | 4802 days | 1% |
| Melissa | 7/10 | 5000 days | 1% |
| Fontvieille | 10/10 | 5013 days | 1% |
| Thomas Klebensberger | 10/10 | 5026 days | 1% |
| Becky Edney | 9/10 | 5035 days | 1% |
| Gordon Agent | 7/10 | 5038 days | 1% |
| Sophie Burge | 8/10 | 5038 days | 1% |
| Mark Vass | 3/10 | 5046 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5047 days | 1% |
| Claire Colquhoun | 8/10 | 5048 days | 1% |
| Erin | 10/10 | 5052 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5052 days | 1% |
| Katherine Forward | 9/10 | 5055 days | 1% |
| Chris Ashton | 8/10 | 5055 days | 1% |
| Kai Eppink | 1/10 | 5059 days | 0% |
| Martin | 9/10 | 5059 days | 1% |
| Mike and Diane Baker | 10/10 | 5062 days | 1% |
| Nicolas | 5/10 | 5062 days | 1% |
| Matthys Kikke | 9/10 | 5065 days | 1% |
| Mike and Sue Clark | 10/10 | 5067 days | 1% |
| Flueckiger | 9/10 | 5070 days | 1% |
| Mark Aarts | 8/10 | 5080 days | 1% |
| Jane Hancock | 10/10 | 5084 days | 1% |
| Jochen | 7/10 | 5087 days | 1% |
| Doris Neuber | 9/10 | 5088 days | 1% |
| HarryS | 5/10 | 5181 days | 1% |
| Mary Van | 9/10 | 5242 days | 1% |
| nelliekaye | 6/10 | 5242 days | 1% |
| antrobdozer | 10/10 | 5273 days | 1% |
| susandicus | 10/10 | 5365 days | 1% |
| Peter and Hilda | 10/10 | 5395 days | 1% |
| Matthias & Ceristiane | 10/10 | 5413 days | 1% |
| Chris Bil | 8/10 | 5421 days | 1% |
| johnandgin | 8/10 | 5426 days | 1% |
| Angela | 10/10 | 5427 days | 1% |
| Sievers | 8/10 | 5429 days | 1% |
| Doris Resch | 10/10 | 5432 days | 1% |
| Rolf X | 9/10 | 5436 days | 1% |
| Mathias | 10/10 | 5441 days | 1% |
| Jamie | 8/10 | 5446 days | 1% |
| David Hobson | 7/10 | 5446 days | 1% |
| Loleit | 10/10 | 5447 days | 1% |
| Joel K | 9/10 | 5452 days | 1% |
| Petra Berrens | 9/10 | 5452 days | 1% |
| Luternauer | 10/10 | 5453 days | 1% |
| Jessica | 9/10 | 5459 days | 1% |
| marcoswi | 8/10 | 5460 days | 1% |
| Jonathan Angela | 7/10 | 5468 days | 1% |
| sophiep | 10/10 | 5500 days | 1% |
| chrish1 | 9/10 | 5516 days | 1% |
| katepat | 10/10 | 5516 days | 1% |
| Marshall | 3/10 | 5518 days | 0% |
| Casarotti Luana | 9/10 | 5528 days | 1% |
| eowyn2k | 7/10 | 5546 days | 1% |
| andriesk | 6/10 | 5642 days | 1% |
| SteveB | 10/10 | 5760 days | 1% |
| CarleyJ | 9/10 | 5794 days | 1% |
| Steven | 7/10 | 5794 days | 1% |
| VincentD | 5/10 | 5794 days | 1% |
| Debbie | 9/10 | 5802 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.18% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 9 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| … | … |
Balancing Adjustment
1.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.