G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
257 Valid Reviews
The Rainforest Retreat experience has a total of 260 reviews. There are 257 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 257 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
29% |
| 9/10 | 66 |
|
26% |
| 8/10 | 57 |
|
22% |
| 7/10 | 30 |
|
12% |
| 6/10 | 10 |
|
4% |
| 5/10 | 10 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 5 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
83.11% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 83.11% and is based on 257 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 257 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Dean | 10/10 | 49 days | 100% |
| Mike Fricker | 9/10 | 171 days | 97% |
| Unhappy camper | 8/10 | 171 days | 97% |
| Joe | 10/10 | 293 days | 95% |
| Jimothyhike | 10/10 | 384 days | 92% |
| Chloe | 10/10 | 384 days | 92% |
| 小B | 8/10 | 537 days | 82% |
| Matt Olejniczak | 7/10 | 568 days | 76% |
| Lieke | 8/10 | 596 days | 78% |
| Juju | 10/10 | 627 days | 78% |
| Hannah and Matthew | 9/10 | 780 days | 65% |
| Lucy on the move | 10/10 | 841 days | 60% |
| Darrell | 8/10 | 933 days | 49% |
| Shushan | 8/10 | 1237 days | 24% |
| Karthik | 10/10 | 1267 days | 23% |
| Emma Brownless | 10/10 | 1298 days | 21% |
| Ellie Richards | 10/10 | 1298 days | 21% |
| Seh | 9/10 | 1357 days | 17% |
| Rach | 8/10 | 1418 days | 14% |
| Teesh K | 10/10 | 1418 days | 14% |
| Hayden | 9/10 | 1449 days | 13% |
| Gemma | 9/10 | 1449 days | 13% |
| Joe Johnson | 9/10 | 1449 days | 13% |
| Ying | 9/10 | 1449 days | 13% |
| Cam | 10/10 | 1479 days | 12% |
| Emma Manson | 9/10 | 1510 days | 10% |
| Sandy | 10/10 | 1541 days | 10% |
| David | 10/10 | 1571 days | 9% |
| Philip | 8/10 | 1602 days | 8% |
| Kerry | 10/10 | 1663 days | 6% |
| Maria | 6/10 | 1663 days | 6% |
| Just a guy | 10/10 | 1663 days | 6% |
| Anna-Lena | 8/10 | 1723 days | 5% |
| Peter | 10/10 | 1723 days | 6% |
| Inge and Tonnie | 7/10 | 1754 days | 5% |
| A&E | 10/10 | 1784 days | 5% |
| Jeff | 8/10 | 1784 days | 5% |
| Olivia | 7/10 | 1784 days | 5% |
| Adam | 9/10 | 1815 days | 5% |
| Erin | 10/10 | 1907 days | 5% |
| Le Na | 10/10 | 1937 days | 5% |
| El and Josh | 9/10 | 1937 days | 5% |
| Mariette | 1/10 | 1968 days | 2% |
| Kate | 10/10 | 1968 days | 5% |
| Kelly Linn | 8/10 | 1998 days | 4% |
| Maggie | 9/10 | 1998 days | 5% |
| Luke Thomson | 5/10 | 2029 days | 3% |
| Tash & Laura | 8/10 | 2057 days | 4% |
| Jacqui | 9/10 | 2088 days | 4% |
| Sascha Koch | 3/10 | 2088 days | 2% |
| Liz | 8/10 | 2088 days | 4% |
| Heather Abbott | 7/10 | 2088 days | 4% |
| Paula G | 9/10 | 2119 days | 4% |
| Rick | 8/10 | 2119 days | 4% |
| ian kennedy | 8/10 | 2149 days | 4% |
| Jordan & Jazlyn | 9/10 | 2149 days | 4% |
| Julia Thompson | 10/10 | 2149 days | 4% |
| Mike Fricker | 9/10 | 2180 days | 4% |
| Claudia | 10/10 | 2210 days | 4% |
| Rachel | 8/10 | 2210 days | 4% |
| Scooper | 7/10 | 2210 days | 4% |
| Cédric | 10/10 | 2241 days | 4% |
| Cho | 10/10 | 2241 days | 4% |
| Louis | 7/10 | 2272 days | 4% |
| Eb Brough | 9/10 | 2272 days | 4% |
| Esther | 9/10 | 2302 days | 4% |
| Ella | 9/10 | 2333 days | 4% |
| Bex & Jake | 10/10 | 2333 days | 4% |
| Florian | 10/10 | 2363 days | 4% |
| Christina | 9/10 | 2363 days | 4% |
| Benn | 7/10 | 2394 days | 4% |
| Nat | 7/10 | 2394 days | 4% |
| Laura | 4/10 | 2422 days | 2% |
| Robert Wilkinson | 9/10 | 2422 days | 4% |
| Michael Gooch | 8/10 | 2422 days | 4% |
| Michael Jayaranjan | 10/10 | 2425 days | 4% |
| Rasmus Lundgaard Nielsen | 9/10 | 2450 days | 4% |
| Eversons | 5/10 | 2453 days | 3% |
| Guinnifer Fuld | 8/10 | 2474 days | 4% |
| Sarah Atkinson | 9/10 | 2484 days | 4% |
| Luke Pearce | 9/10 | 2508 days | 4% |
| Kevin Thom | 10/10 | 2511 days | 4% |
| Samantha Brewin | 6/10 | 2525 days | 3% |
| Jasmine Andrew | 8/10 | 2529 days | 3% |
| Phil and Mel Rowson | 9/10 | 2533 days | 3% |
| S H | 10/10 | 2545 days | 3% |
| Vanessa Stubbs | 7/10 | 2571 days | 3% |
| Geoff Steele | 9/10 | 2575 days | 3% |
| Bernhard Roth | 10/10 | 2582 days | 3% |
| Javier Mimbrera | 8/10 | 2606 days | 3% |
| Sascha Wolff | 3/10 | 2692 days | 2% |
| Nick Lawson | 7/10 | 2718 days | 3% |
| Ian Ling | 10/10 | 2728 days | 3% |
| Belinda Clarke | 9/10 | 2732 days | 3% |
| Laura Kudo | 7/10 | 2739 days | 3% |
| Lars Peter Morling | 5/10 | 2749 days | 2% |
| Kerry Lee | 9/10 | 2758 days | 3% |
| Ceezer Bakker | 3/10 | 2767 days | 2% |
| Erich Brueggermann | 9/10 | 2782 days | 3% |
| Flrent | 9/10 | 2811 days | 3% |
| Victoria Strong | 6/10 | 2816 days | 3% |
| René Birchler | 9/10 | 2849 days | 3% |
| Shelley Warkentin | 6/10 | 2849 days | 2% |
| Joanne Woo | 9/10 | 2879 days | 3% |
| S Webb | 5/10 | 2879 days | 2% |
| Rubenas abidin | 10/10 | 2899 days | 3% |
| Chris | 7/10 | 2910 days | 3% |
| Rachel Chandler | 8/10 | 2938 days | 3% |
| Chloe Cox | 9/10 | 2999 days | 3% |
| Rosemary Roche | 10/10 | 3002 days | 3% |
| Shay | 10/10 | 3002 days | 3% |
| David Elliott | 8/10 | 3093 days | 2% |
| Caleigh | 10/10 | 3106 days | 2% |
| Alex Macdonald | 5/10 | 3153 days | 2% |
| Ian Robb | 7/10 | 3153 days | 2% |
| Clint waters | 9/10 | 3184 days | 2% |
| Paul Read | 6/10 | 3184 days | 2% |
| Jacqui Deans | 9/10 | 3184 days | 2% |
| Matt Lohmeyer | 8/10 | 3184 days | 2% |
| Jennifer Northey | 10/10 | 3184 days | 2% |
| James Whitehead | 7/10 | 3186 days | 2% |
| David From Switzerland | 8/10 | 3205 days | 2% |
| Richard Kirby | 9/10 | 3215 days | 2% |
| Jamie | 10/10 | 3245 days | 2% |
| Juan Gomez | 10/10 | 3258 days | 2% |
| Zhang Li | 10/10 | 3348 days | 2% |
| Rawiri johnston | 8/10 | 3398 days | 2% |
| Saskia Luecke | 8/10 | 3421 days | 2% |
| Matt Betts | 10/10 | 3434 days | 2% |
| Erica b | 7/10 | 3459 days | 2% |
| melissa heng | 10/10 | 3459 days | 2% |
| Berni Hart | 8/10 | 3461 days | 2% |
| Robert Kappel | 10/10 | 3467 days | 2% |
| Jean-Claude Escutary | 7/10 | 3490 days | 2% |
| Stephanie Paton | 8/10 | 3538 days | 2% |
| Jan Rüegg | 9/10 | 3549 days | 2% |
| Thomas Blom | 10/10 | 3549 days | 2% |
| Bjorn Privat | 9/10 | 3560 days | 1% |
| Viki Ziemba | 9/10 | 3573 days | 1% |
| Bartlomiej Berger | 4/10 | 3585 days | 1% |
| Andreas Oetjen | 9/10 | 3586 days | 1% |
| Jay | 6/10 | 3594 days | 1% |
| tschavalon | 10/10 | 3641 days | 1% |
| Nikolas Gut | 9/10 | 3822 days | 1% |
| Charlotte Casey | 8/10 | 3851 days | 1% |
| Brita Topp | 7/10 | 3855 days | 1% |
| Mirjam Betschart | 9/10 | 3869 days | 1% |
| Luca Maria Willensrock | 9/10 | 3877 days | 1% |
| Sybille Willenbrock | 8/10 | 3877 days | 1% |
| Ene Pold | 10/10 | 3877 days | 1% |
| Bjoern | 10/10 | 3882 days | 1% |
| Viola | 10/10 | 3882 days | 1% |
| Henry Thiel | 5/10 | 3895 days | 1% |
| Andreas Zapke | 8/10 | 3911 days | 1% |
| Simone Pickert | 8/10 | 3912 days | 1% |
| Nora Zeitz | 10/10 | 3913 days | 1% |
| Evyatar Karni | 10/10 | 3917 days | 1% |
| GARRYBLOWER | 8/10 | 3945 days | 1% |
| Nigel & Annie Dale | 9/10 | 3975 days | 1% |
| Henrik Joshua | 8/10 | 3975 days | 1% |
| Brian | 9/10 | 3975 days | 1% |
| Sandy Goh | 7/10 | 4006 days | 1% |
| Team Kim&James | 8/10 | 4067 days | 0% |
| Grantygrant | 7/10 | 4189 days | 0% |
| Sylvia Klatt | 5/10 | 4189 days | 0% |
| Steve Maona | 9/10 | 4213 days | 0% |
| Billy Koichopolos | 10/10 | 4213 days | 0% |
| Gina Lisi | 10/10 | 4213 days | 0% |
| Jennifer Bramstad | 8/10 | 4219 days | 0% |
| Josefine Hedlund | 10/10 | 4219 days | 0% |
| Evelina Johansson | 9/10 | 4219 days | 0% |
| Sofia Anderson | 10/10 | 4219 days | 0% |
| annie johnson | 10/10 | 4220 days | 0% |
| Julian Roots | 8/10 | 4220 days | 0% |
| Philip Gibbons | 8/10 | 4248 days | 0% |
| Moni Sangoi | 8/10 | 4279 days | 0% |
| Alison Langley | 9/10 | 4292 days | 0% |
| M Natterser | 8/10 | 4298 days | 0% |
| Fred and Carin | 7/10 | 4299 days | 0% |
| Lydia Holleman | 8/10 | 4301 days | 0% |
| D Pieter | 8/10 | 4308 days | 0% |
| Kali Lohman | 8/10 | 4326 days | 0% |
| Jos Schieveen | 7/10 | 4564 days | 1% |
| Jurgen Joyce | 8/10 | 4577 days | 1% |
| Heath | 1/10 | 4581 days | 0% |
| Lucy Duffy | 10/10 | 4588 days | 1% |
| Robert & Bridget Holden | 7/10 | 4594 days | 1% |
| Rick Moth | 8/10 | 4594 days | 1% |
| Patrick Grant | 8/10 | 4595 days | 1% |
| Beat Kindler | 9/10 | 4597 days | 1% |
| Seth & Carla | 8/10 | 4599 days | 1% |
| Simon Fry | 7/10 | 4599 days | 1% |
| Peter Aertssen | 6/10 | 4600 days | 1% |
| Aoife Lillis | 8/10 | 4602 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 4606 days | 1% |
| Barrie Corless | 9/10 | 4613 days | 1% |
| Dean | 9/10 | 4660 days | 1% |
| Laura McCusker | 9/10 | 4692 days | 1% |
| Melissa | 7/10 | 4890 days | 1% |
| Fontvieille | 10/10 | 4903 days | 1% |
| Thomas Klebensberger | 10/10 | 4916 days | 1% |
| Becky Edney | 9/10 | 4925 days | 1% |
| Gordon Agent | 7/10 | 4928 days | 1% |
| Sophie Burge | 8/10 | 4928 days | 1% |
| Mark Vass | 3/10 | 4936 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 4937 days | 1% |
| Claire Colquhoun | 8/10 | 4938 days | 1% |
| Erin | 10/10 | 4942 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 4942 days | 1% |
| Katherine Forward | 9/10 | 4945 days | 1% |
| Chris Ashton | 8/10 | 4945 days | 1% |
| Kai Eppink | 1/10 | 4949 days | 0% |
| Martin | 9/10 | 4949 days | 1% |
| Mike and Diane Baker | 10/10 | 4952 days | 1% |
| Nicolas | 5/10 | 4952 days | 1% |
| Matthys Kikke | 9/10 | 4955 days | 1% |
| Mike and Sue Clark | 10/10 | 4957 days | 1% |
| Flueckiger | 9/10 | 4960 days | 1% |
| Mark Aarts | 8/10 | 4970 days | 1% |
| Jane Hancock | 10/10 | 4974 days | 1% |
| Jochen | 7/10 | 4977 days | 1% |
| Doris Neuber | 9/10 | 4978 days | 1% |
| HarryS | 5/10 | 5071 days | 1% |
| Mary Van | 9/10 | 5132 days | 1% |
| nelliekaye | 6/10 | 5132 days | 1% |
| antrobdozer | 10/10 | 5163 days | 1% |
| susandicus | 10/10 | 5255 days | 1% |
| Peter and Hilda | 10/10 | 5285 days | 1% |
| Matthias & Ceristiane | 10/10 | 5303 days | 1% |
| Chris Bil | 8/10 | 5311 days | 1% |
| johnandgin | 8/10 | 5316 days | 1% |
| Angela | 10/10 | 5317 days | 1% |
| Sievers | 8/10 | 5319 days | 1% |
| Doris Resch | 10/10 | 5322 days | 1% |
| Rolf X | 9/10 | 5326 days | 1% |
| Mathias | 10/10 | 5331 days | 1% |
| Jamie | 8/10 | 5336 days | 1% |
| David Hobson | 7/10 | 5336 days | 1% |
| Loleit | 10/10 | 5337 days | 1% |
| Joel K | 9/10 | 5342 days | 1% |
| Petra Berrens | 9/10 | 5342 days | 1% |
| Luternauer | 10/10 | 5343 days | 1% |
| Jessica | 9/10 | 5349 days | 1% |
| marcoswi | 8/10 | 5350 days | 1% |
| Jonathan Angela | 7/10 | 5358 days | 1% |
| sophiep | 10/10 | 5390 days | 1% |
| chrish1 | 9/10 | 5406 days | 1% |
| katepat | 10/10 | 5406 days | 1% |
| Marshall | 3/10 | 5408 days | 0% |
| Casarotti Luana | 9/10 | 5418 days | 1% |
| eowyn2k | 7/10 | 5436 days | 1% |
| andriesk | 6/10 | 5532 days | 1% |
| SteveB | 10/10 | 5650 days | 1% |
| CarleyJ | 9/10 | 5684 days | 1% |
| Steven | 7/10 | 5684 days | 1% |
| VincentD | 5/10 | 5684 days | 1% |
| Debbie | 9/10 | 5692 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.42% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 75 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 28 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 25 | -0.38% |
| 26 | -0.39% |
| 27 | -0.41% |
| 28 | -0.42% |
| 29 | -0.44% |
| 30 | -0.45% |
| 31 | -0.47% |
| … | … |
Balancing Adjustment
1.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.