G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
266 Valid Reviews
The Rainforest Retreat experience has a total of 271 reviews. There are 266 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 266 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 78 |
|
29% |
| 9/10 | 67 |
|
25% |
| 8/10 | 57 |
|
21% |
| 7/10 | 31 |
|
12% |
| 6/10 | 11 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
82.93% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 82.93% and is based on 266 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 266 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.78%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rich | 7/10 | 138 days | 94% |
| Ch | 10/10 | 169 days | 100% |
| Danish Camper | 6/10 | 261 days | 84% |
| Elvis | 3/10 | 292 days | 53% |
| Joel Palage | 10/10 | 351 days | 95% |
| Sophie | 5/10 | 382 days | 71% |
| Mladen Savov | 9/10 | 382 days | 92% |
| Jen | 10/10 | 412 days | 92% |
| Walvins | 10/10 | 472 days | 89% |
| Dean | 10/10 | 503 days | 87% |
| Mike Fricker | 9/10 | 626 days | 78% |
| Unhappy camper | 8/10 | 626 days | 77% |
| Joe | 10/10 | 748 days | 69% |
| Jimothyhike | 10/10 | 838 days | 61% |
| Chloe | 10/10 | 838 days | 61% |
| 小B | 8/10 | 992 days | 44% |
| Matt Olejniczak | 7/10 | 1023 days | 39% |
| Lieke | 8/10 | 1051 days | 39% |
| Juju | 10/10 | 1082 days | 37% |
| Hannah and Matthew | 9/10 | 1234 days | 25% |
| Lucy on the move | 10/10 | 1295 days | 21% |
| Darrell | 8/10 | 1388 days | 16% |
| Shushan | 8/10 | 1691 days | 6% |
| Karthik | 10/10 | 1722 days | 6% |
| Emma | 10/10 | 1753 days | 5% |
| Ellie Richards | 10/10 | 1753 days | 5% |
| Seh | 9/10 | 1812 days | 5% |
| Rach | 8/10 | 1873 days | 5% |
| Teesh K | 10/10 | 1873 days | 5% |
| Hayden | 9/10 | 1904 days | 5% |
| Gemma | 9/10 | 1904 days | 5% |
| Joe Johnson | 9/10 | 1904 days | 5% |
| Ying | 9/10 | 1904 days | 5% |
| Cam | 10/10 | 1933 days | 5% |
| Emma Manson | 9/10 | 1964 days | 5% |
| Sandy | 10/10 | 1995 days | 5% |
| David | 10/10 | 2025 days | 5% |
| Philip | 8/10 | 2056 days | 5% |
| Kerry | 10/10 | 2118 days | 4% |
| Maria | 6/10 | 2118 days | 4% |
| Just a guy | 10/10 | 2118 days | 4% |
| Anna-Lena | 8/10 | 2178 days | 4% |
| Peter | 10/10 | 2178 days | 4% |
| Inge and Tonnie | 7/10 | 2209 days | 4% |
| A&E | 10/10 | 2239 days | 4% |
| Jeff | 8/10 | 2239 days | 4% |
| Olivia | 7/10 | 2239 days | 4% |
| Adam | 9/10 | 2270 days | 4% |
| Erin | 10/10 | 2361 days | 4% |
| Le Na | 10/10 | 2391 days | 4% |
| El and Josh | 9/10 | 2391 days | 4% |
| Mariette | 1/10 | 2422 days | 2% |
| Kate | 10/10 | 2422 days | 4% |
| Kelly Linn | 8/10 | 2453 days | 4% |
| Maggie | 9/10 | 2453 days | 4% |
| Luke Thomson | 5/10 | 2484 days | 3% |
| Tash & Laura | 8/10 | 2512 days | 4% |
| Jacqui | 9/10 | 2543 days | 4% |
| Sascha Koch | 3/10 | 2543 days | 2% |
| Liz | 8/10 | 2543 days | 4% |
| Heather Abbott | 7/10 | 2543 days | 3% |
| Paula G | 9/10 | 2574 days | 4% |
| Rick | 8/10 | 2574 days | 4% |
| ian kennedy | 8/10 | 2604 days | 3% |
| Jordan & Jazlyn | 9/10 | 2604 days | 3% |
| Julia Thompson | 10/10 | 2604 days | 4% |
| Mike Fricker | 9/10 | 2635 days | 3% |
| Claudia | 10/10 | 2664 days | 3% |
| Rachel | 8/10 | 2664 days | 3% |
| Scooper | 7/10 | 2664 days | 3% |
| Cédric | 10/10 | 2695 days | 3% |
| Cho | 10/10 | 2695 days | 3% |
| Louis | 7/10 | 2726 days | 3% |
| Eb Brough | 9/10 | 2726 days | 3% |
| Esther | 9/10 | 2756 days | 3% |
| Ella | 9/10 | 2787 days | 3% |
| Bex & Jake | 10/10 | 2787 days | 3% |
| Florian | 10/10 | 2818 days | 3% |
| Christina | 9/10 | 2818 days | 3% |
| Benn | 7/10 | 2849 days | 3% |
| Nat | 7/10 | 2849 days | 3% |
| Laura | 4/10 | 2876 days | 2% |
| Robert Wilkinson | 9/10 | 2876 days | 3% |
| Michael Gooch | 8/10 | 2876 days | 3% |
| Michael Jayaranjan | 10/10 | 2880 days | 3% |
| Rasmus Lundgaard Nielsen | 9/10 | 2905 days | 3% |
| Eversons | 5/10 | 2908 days | 2% |
| Guinnifer Fuld | 8/10 | 2929 days | 3% |
| Sarah Atkinson | 9/10 | 2938 days | 3% |
| Luke Pearce | 9/10 | 2963 days | 3% |
| Kevin Thom | 10/10 | 2966 days | 3% |
| Samantha Brewin | 6/10 | 2980 days | 2% |
| Jasmine Andrew | 8/10 | 2984 days | 3% |
| Phil and Mel Rowson | 9/10 | 2988 days | 3% |
| S H | 10/10 | 2999 days | 3% |
| Vanessa Stubbs | 7/10 | 3025 days | 2% |
| Geoff Steele | 9/10 | 3029 days | 3% |
| Bernhard Roth | 10/10 | 3036 days | 3% |
| Javier Mimbrera | 8/10 | 3060 days | 3% |
| Sascha Wolff | 3/10 | 3146 days | 1% |
| Nick Lawson | 7/10 | 3172 days | 2% |
| Ian Ling | 10/10 | 3182 days | 2% |
| Belinda Clarke | 9/10 | 3187 days | 2% |
| Laura Kudo | 7/10 | 3194 days | 2% |
| Lars Peter Morling | 5/10 | 3204 days | 2% |
| Kerry Lee | 9/10 | 3213 days | 2% |
| Ceezer Bakker | 3/10 | 3222 days | 1% |
| Erich Brueggermann | 9/10 | 3237 days | 2% |
| Flrent | 9/10 | 3266 days | 2% |
| Victoria Strong | 6/10 | 3271 days | 2% |
| René Birchler | 9/10 | 3303 days | 2% |
| Shelley Warkentin | 6/10 | 3303 days | 2% |
| Joanne Woo | 9/10 | 3333 days | 2% |
| S Webb | 5/10 | 3333 days | 2% |
| Rubenas abidin | 10/10 | 3354 days | 2% |
| Chris | 7/10 | 3364 days | 2% |
| Rachel Chandler | 8/10 | 3392 days | 2% |
| Chloe Cox | 9/10 | 3453 days | 2% |
| Rosemary Roche | 10/10 | 3456 days | 2% |
| Shay | 10/10 | 3456 days | 2% |
| David Elliott | 8/10 | 3547 days | 2% |
| Caleigh | 10/10 | 3561 days | 1% |
| Alex Macdonald | 5/10 | 3607 days | 1% |
| Ian Robb | 7/10 | 3608 days | 1% |
| Clint waters | 9/10 | 3638 days | 1% |
| Paul Read | 6/10 | 3638 days | 1% |
| Jacqui Deans | 9/10 | 3638 days | 1% |
| Matt Lohmeyer | 8/10 | 3638 days | 1% |
| Jennifer Northey | 10/10 | 3638 days | 1% |
| James Whitehead | 7/10 | 3641 days | 1% |
| David From Switzerland | 8/10 | 3660 days | 1% |
| Richard Kirby | 9/10 | 3669 days | 1% |
| Jamie | 10/10 | 3699 days | 1% |
| Juan Gomez | 10/10 | 3713 days | 1% |
| Zhang Li | 10/10 | 3802 days | 1% |
| Rawiri johnston | 8/10 | 3852 days | 1% |
| Saskia Luecke | 8/10 | 3875 days | 1% |
| Matt Betts | 10/10 | 3888 days | 1% |
| Erica b | 7/10 | 3913 days | 1% |
| melissa heng | 10/10 | 3913 days | 1% |
| Berni Hart | 8/10 | 3916 days | 1% |
| Robert Kappel | 10/10 | 3922 days | 1% |
| Jean-Claude Escutary | 7/10 | 3945 days | 1% |
| Stephanie Paton | 8/10 | 3993 days | 1% |
| Jan Rüegg | 9/10 | 4003 days | 1% |
| Thomas Blom | 10/10 | 4003 days | 1% |
| Bjorn Privat | 9/10 | 4015 days | 1% |
| Viki Ziemba | 9/10 | 4028 days | 1% |
| Bartlomiej Berger | 4/10 | 4040 days | 0% |
| Andreas Oetjen | 9/10 | 4041 days | 1% |
| Jay | 6/10 | 4049 days | 0% |
| tschavalon | 10/10 | 4095 days | 1% |
| Nikolas Gut | 9/10 | 4277 days | 0% |
| Charlotte Casey | 8/10 | 4306 days | 0% |
| Brita Topp | 7/10 | 4310 days | 0% |
| Mirjam Betschart | 9/10 | 4324 days | 0% |
| Luca Maria Willensrock | 9/10 | 4332 days | 0% |
| Sybille Willenbrock | 8/10 | 4332 days | 0% |
| Ene Pold | 10/10 | 4332 days | 0% |
| Bjoern | 10/10 | 4337 days | 0% |
| Viola | 10/10 | 4337 days | 0% |
| Henry Thiel | 5/10 | 4350 days | 0% |
| Andreas Zapke | 8/10 | 4366 days | 0% |
| Simone Pickert | 8/10 | 4367 days | 0% |
| Nora Zeitz | 10/10 | 4368 days | 0% |
| Evyatar Karni | 10/10 | 4372 days | 0% |
| GARRYBLOWER | 8/10 | 4400 days | 1% |
| Nigel & Annie Dale | 9/10 | 4430 days | 1% |
| Henrik Joshua | 8/10 | 4430 days | 1% |
| Brian | 9/10 | 4430 days | 1% |
| Sandy Goh | 7/10 | 4461 days | 1% |
| Team Kim&James | 8/10 | 4521 days | 1% |
| Grantygrant | 7/10 | 4644 days | 1% |
| Sylvia Klatt | 5/10 | 4644 days | 1% |
| Steve Maona | 9/10 | 4668 days | 1% |
| Billy Koichopolos | 10/10 | 4668 days | 1% |
| Gina Lisi | 10/10 | 4668 days | 1% |
| Jennifer Bramstad | 8/10 | 4674 days | 1% |
| Josefine Hedlund | 10/10 | 4674 days | 1% |
| Evelina Johansson | 9/10 | 4674 days | 1% |
| Sofia Anderson | 10/10 | 4674 days | 1% |
| annie johnson | 10/10 | 4675 days | 1% |
| Julian Roots | 8/10 | 4675 days | 1% |
| Philip Gibbons | 8/10 | 4703 days | 1% |
| Moni Sangoi | 8/10 | 4734 days | 1% |
| Alison Langley | 9/10 | 4747 days | 1% |
| M Natterser | 8/10 | 4753 days | 1% |
| Fred and Carin | 7/10 | 4754 days | 1% |
| Lydia Holleman | 8/10 | 4756 days | 1% |
| D Pieter | 8/10 | 4763 days | 1% |
| Kali Lohman | 8/10 | 4781 days | 1% |
| Jos Schieveen | 7/10 | 5019 days | 1% |
| Jurgen Joyce | 8/10 | 5032 days | 1% |
| Heath | 1/10 | 5036 days | 0% |
| Lucy Duffy | 10/10 | 5043 days | 1% |
| Robert & Bridget Holden | 7/10 | 5049 days | 1% |
| Rick Moth | 8/10 | 5049 days | 1% |
| Patrick Grant | 8/10 | 5050 days | 1% |
| Beat Kindler | 9/10 | 5052 days | 1% |
| Seth & Carla | 8/10 | 5054 days | 1% |
| Simon Fry | 7/10 | 5054 days | 1% |
| Peter Aertssen | 6/10 | 5055 days | 1% |
| Aoife Lillis | 8/10 | 5057 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 5061 days | 1% |
| Barrie Corless | 9/10 | 5068 days | 1% |
| Dean | 9/10 | 5115 days | 1% |
| Laura McCusker | 9/10 | 5147 days | 1% |
| Melissa | 7/10 | 5344 days | 1% |
| Fontvieille | 10/10 | 5357 days | 1% |
| Thomas Klebensberger | 10/10 | 5370 days | 1% |
| Becky Edney | 9/10 | 5380 days | 1% |
| Gordon Agent | 7/10 | 5383 days | 1% |
| Sophie Burge | 8/10 | 5383 days | 1% |
| Mark Vass | 3/10 | 5391 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5392 days | 1% |
| Claire Colquhoun | 8/10 | 5393 days | 1% |
| Erin | 10/10 | 5397 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5397 days | 1% |
| Katherine Forward | 9/10 | 5400 days | 1% |
| Chris Ashton | 8/10 | 5400 days | 1% |
| Kai Eppink | 1/10 | 5404 days | 0% |
| Martin | 9/10 | 5404 days | 1% |
| Mike and Diane Baker | 10/10 | 5407 days | 1% |
| Nicolas | 5/10 | 5407 days | 1% |
| Matthys Kikke | 9/10 | 5410 days | 1% |
| Mike and Sue Clark | 10/10 | 5412 days | 1% |
| Flueckiger | 9/10 | 5415 days | 1% |
| Mark Aarts | 8/10 | 5425 days | 1% |
| Jane Hancock | 10/10 | 5429 days | 1% |
| Jochen | 7/10 | 5432 days | 1% |
| Doris Neuber | 9/10 | 5433 days | 1% |
| HarryS | 5/10 | 5526 days | 1% |
| Mary Van | 9/10 | 5586 days | 1% |
| nelliekaye | 6/10 | 5586 days | 1% |
| antrobdozer | 10/10 | 5617 days | 1% |
| susandicus | 10/10 | 5709 days | 1% |
| Peter and Hilda | 10/10 | 5740 days | 1% |
| Matthias & Ceristiane | 10/10 | 5758 days | 1% |
| Chris Bil | 8/10 | 5766 days | 1% |
| johnandgin | 8/10 | 5771 days | 1% |
| Angela | 10/10 | 5772 days | 1% |
| Sievers | 8/10 | 5774 days | 1% |
| Doris Resch | 10/10 | 5777 days | 1% |
| Rolf X | 9/10 | 5781 days | 1% |
| Mathias | 10/10 | 5786 days | 1% |
| Jamie | 8/10 | 5791 days | 1% |
| David Hobson | 7/10 | 5791 days | 1% |
| Loleit | 10/10 | 5792 days | 1% |
| Joel K | 9/10 | 5797 days | 1% |
| Petra Berrens | 9/10 | 5797 days | 1% |
| Luternauer | 10/10 | 5798 days | 1% |
| Jessica | 9/10 | 5804 days | 1% |
| marcoswi | 8/10 | 5805 days | 1% |
| Jonathan Angela | 7/10 | 5813 days | 1% |
| sophiep | 10/10 | 5845 days | 1% |
| chrish1 | 9/10 | 5861 days | 1% |
| katepat | 10/10 | 5861 days | 1% |
| Marshall | 3/10 | 5863 days | 0% |
| Casarotti Luana | 9/10 | 5873 days | 1% |
| eowyn2k | 7/10 | 5891 days | 1% |
| andriesk | 6/10 | 5986 days | 1% |
| SteveB | 10/10 | 6105 days | 1% |
| CarleyJ | 9/10 | 6139 days | 1% |
| Steven | 7/10 | 6139 days | 1% |
| VincentD | 5/10 | 6139 days | 1% |
| Debbie | 9/10 | 6147 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.35% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 116 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 113 | -2.29% |
| 114 | -2.31% |
| 115 | -2.33% |
| 116 | -2.35% |
| 117 | -2.37% |
| 118 | -2.39% |
| 119 | -2.41% |
| … | … |
Balancing Adjustment
2.15% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.