Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(46,196,145)" /><path d="m 150 605 Q 206 94 -305 150 Q 206 206 150 -305 Q 94 206 605 150 Q 94 94 150 605 z" fill="rgb(70,136,0)" /><path d="m 150 515 Q 296 4 -215 150 Q 296 296 150 -215 Q 4 296 515 150 Q 4 4 150 515 z" fill="rgb(185,119,255)" /><path d="m 150 176 Q 165 135 124 150 Q 165 165 150 124 Q 135 165 176 150 Q 135 135 150 176 z" fill="rgb(209,59,110)" /></svg>)
Rainforest Retreat
Valid Reviews
263 Valid Reviews
The Rainforest Retreat experience has a total of 267 reviews. There are 263 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 263 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 77 |
|
29% |
| 9/10 | 67 |
|
25% |
| 8/10 | 57 |
|
22% |
| 7/10 | 30 |
|
11% |
| 6/10 | 10 |
|
4% |
| 5/10 | 11 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 6 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
83.00% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 83.00% and is based on 263 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 263 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Elvis | 3/10 | 36 days | 55% |
| Joel Palage | 10/10 | 95 days | 100% |
| Sophie | 5/10 | 126 days | 76% |
| Mladen Savov | 9/10 | 126 days | 99% |
| Jen | 10/10 | 156 days | 99% |
| Walvins | 10/10 | 217 days | 98% |
| Dean | 10/10 | 248 days | 97% |
| Mike Fricker | 9/10 | 370 days | 92% |
| Unhappy camper | 8/10 | 370 days | 91% |
| Joe | 10/10 | 492 days | 87% |
| Jimothyhike | 10/10 | 583 days | 81% |
| Chloe | 10/10 | 583 days | 81% |
| 小B | 8/10 | 736 days | 68% |
| Matt Olejniczak | 7/10 | 767 days | 62% |
| Lieke | 8/10 | 795 days | 63% |
| Juju | 10/10 | 826 days | 61% |
| Hannah and Matthew | 9/10 | 979 days | 45% |
| Lucy on the move | 10/10 | 1040 days | 40% |
| Darrell | 8/10 | 1132 days | 32% |
| Shushan | 8/10 | 1436 days | 13% |
| Karthik | 10/10 | 1466 days | 12% |
| Emma Brownless | 10/10 | 1497 days | 11% |
| Ellie Richards | 10/10 | 1497 days | 11% |
| Seh | 9/10 | 1556 days | 9% |
| Rach | 8/10 | 1617 days | 7% |
| Teesh K | 10/10 | 1617 days | 7% |
| Hayden | 9/10 | 1648 days | 7% |
| Gemma | 9/10 | 1648 days | 7% |
| Joe Johnson | 9/10 | 1648 days | 7% |
| Ying | 9/10 | 1648 days | 7% |
| Cam | 10/10 | 1678 days | 6% |
| Emma Manson | 9/10 | 1709 days | 6% |
| Sandy | 10/10 | 1740 days | 5% |
| David | 10/10 | 1770 days | 5% |
| Philip | 8/10 | 1801 days | 5% |
| Kerry | 10/10 | 1862 days | 5% |
| Maria | 6/10 | 1862 days | 4% |
| Just a guy | 10/10 | 1862 days | 5% |
| Anna-Lena | 8/10 | 1922 days | 5% |
| Peter | 10/10 | 1922 days | 5% |
| Inge and Tonnie | 7/10 | 1953 days | 4% |
| A&E | 10/10 | 1983 days | 5% |
| Jeff | 8/10 | 1983 days | 4% |
| Olivia | 7/10 | 1983 days | 4% |
| Adam | 9/10 | 2014 days | 4% |
| Erin | 10/10 | 2106 days | 4% |
| Le Na | 10/10 | 2136 days | 4% |
| El and Josh | 9/10 | 2136 days | 4% |
| Mariette | 1/10 | 2167 days | 2% |
| Kate | 10/10 | 2167 days | 4% |
| Kelly Linn | 8/10 | 2197 days | 4% |
| Maggie | 9/10 | 2197 days | 4% |
| Luke Thomson | 5/10 | 2228 days | 3% |
| Tash & Laura | 8/10 | 2256 days | 4% |
| Jacqui | 9/10 | 2287 days | 4% |
| Sascha Koch | 3/10 | 2287 days | 2% |
| Liz | 8/10 | 2287 days | 4% |
| Heather Abbott | 7/10 | 2287 days | 4% |
| Paula G | 9/10 | 2318 days | 4% |
| Rick | 8/10 | 2318 days | 4% |
| ian kennedy | 8/10 | 2348 days | 4% |
| Jordan & Jazlyn | 9/10 | 2348 days | 4% |
| Julia Thompson | 10/10 | 2348 days | 4% |
| Mike Fricker | 9/10 | 2379 days | 4% |
| Claudia | 10/10 | 2409 days | 4% |
| Rachel | 8/10 | 2409 days | 4% |
| Scooper | 7/10 | 2409 days | 3% |
| Cédric | 10/10 | 2440 days | 4% |
| Cho | 10/10 | 2440 days | 4% |
| Louis | 7/10 | 2471 days | 3% |
| Eb Brough | 9/10 | 2471 days | 4% |
| Esther | 9/10 | 2501 days | 3% |
| Ella | 9/10 | 2532 days | 3% |
| Bex & Jake | 10/10 | 2532 days | 3% |
| Florian | 10/10 | 2562 days | 3% |
| Christina | 9/10 | 2562 days | 3% |
| Benn | 7/10 | 2593 days | 3% |
| Nat | 7/10 | 2593 days | 3% |
| Laura | 4/10 | 2620 days | 2% |
| Robert Wilkinson | 9/10 | 2620 days | 3% |
| Michael Gooch | 8/10 | 2620 days | 3% |
| Michael Jayaranjan | 10/10 | 2624 days | 3% |
| Rasmus Lundgaard Nielsen | 9/10 | 2649 days | 3% |
| Eversons | 5/10 | 2652 days | 2% |
| Guinnifer Fuld | 8/10 | 2673 days | 3% |
| Sarah Atkinson | 9/10 | 2682 days | 3% |
| Luke Pearce | 9/10 | 2707 days | 3% |
| Kevin Thom | 10/10 | 2710 days | 3% |
| Samantha Brewin | 6/10 | 2724 days | 3% |
| Jasmine Andrew | 8/10 | 2728 days | 3% |
| Phil and Mel Rowson | 9/10 | 2732 days | 3% |
| S H | 10/10 | 2743 days | 3% |
| Vanessa Stubbs | 7/10 | 2770 days | 3% |
| Geoff Steele | 9/10 | 2773 days | 3% |
| Bernhard Roth | 10/10 | 2781 days | 3% |
| Javier Mimbrera | 8/10 | 2804 days | 3% |
| Sascha Wolff | 3/10 | 2891 days | 1% |
| Nick Lawson | 7/10 | 2917 days | 2% |
| Ian Ling | 10/10 | 2926 days | 3% |
| Belinda Clarke | 9/10 | 2931 days | 3% |
| Laura Kudo | 7/10 | 2938 days | 2% |
| Lars Peter Morling | 5/10 | 2948 days | 2% |
| Kerry Lee | 9/10 | 2957 days | 3% |
| Ceezer Bakker | 3/10 | 2966 days | 1% |
| Erich Brueggermann | 9/10 | 2981 days | 3% |
| Flrent | 9/10 | 3010 days | 2% |
| Victoria Strong | 6/10 | 3015 days | 2% |
| René Birchler | 9/10 | 3047 days | 2% |
| Shelley Warkentin | 6/10 | 3047 days | 2% |
| Joanne Woo | 9/10 | 3077 days | 2% |
| S Webb | 5/10 | 3077 days | 2% |
| Rubenas abidin | 10/10 | 3098 days | 2% |
| Chris | 7/10 | 3108 days | 2% |
| Rachel Chandler | 8/10 | 3137 days | 2% |
| Chloe Cox | 9/10 | 3198 days | 2% |
| Rosemary Roche | 10/10 | 3200 days | 2% |
| Shay | 10/10 | 3201 days | 2% |
| David Elliott | 8/10 | 3291 days | 2% |
| Caleigh | 10/10 | 3305 days | 2% |
| Alex Macdonald | 5/10 | 3351 days | 1% |
| Ian Robb | 7/10 | 3352 days | 2% |
| Clint waters | 9/10 | 3382 days | 2% |
| Paul Read | 6/10 | 3382 days | 1% |
| Jacqui Deans | 9/10 | 3382 days | 2% |
| Matt Lohmeyer | 8/10 | 3382 days | 2% |
| Jennifer Northey | 10/10 | 3382 days | 2% |
| James Whitehead | 7/10 | 3385 days | 2% |
| David From Switzerland | 8/10 | 3404 days | 2% |
| Richard Kirby | 9/10 | 3413 days | 2% |
| Jamie | 10/10 | 3443 days | 2% |
| Juan Gomez | 10/10 | 3457 days | 2% |
| Zhang Li | 10/10 | 3547 days | 1% |
| Rawiri johnston | 8/10 | 3597 days | 1% |
| Saskia Luecke | 8/10 | 3620 days | 1% |
| Matt Betts | 10/10 | 3633 days | 1% |
| Erica b | 7/10 | 3657 days | 1% |
| melissa heng | 10/10 | 3657 days | 1% |
| Berni Hart | 8/10 | 3660 days | 1% |
| Robert Kappel | 10/10 | 3666 days | 1% |
| Jean-Claude Escutary | 7/10 | 3689 days | 1% |
| Stephanie Paton | 8/10 | 3737 days | 1% |
| Jan Rüegg | 9/10 | 3747 days | 1% |
| Thomas Blom | 10/10 | 3747 days | 1% |
| Bjorn Privat | 9/10 | 3759 days | 1% |
| Viki Ziemba | 9/10 | 3772 days | 1% |
| Bartlomiej Berger | 4/10 | 3784 days | 0% |
| Andreas Oetjen | 9/10 | 3785 days | 1% |
| Jay | 6/10 | 3793 days | 1% |
| tschavalon | 10/10 | 3839 days | 1% |
| Nikolas Gut | 9/10 | 4021 days | 0% |
| Charlotte Casey | 8/10 | 4050 days | 0% |
| Brita Topp | 7/10 | 4054 days | 0% |
| Mirjam Betschart | 9/10 | 4068 days | 0% |
| Luca Maria Willensrock | 9/10 | 4076 days | 0% |
| Sybille Willenbrock | 8/10 | 4076 days | 0% |
| Ene Pold | 10/10 | 4076 days | 0% |
| Bjoern | 10/10 | 4081 days | 0% |
| Viola | 10/10 | 4081 days | 0% |
| Henry Thiel | 5/10 | 4094 days | 0% |
| Andreas Zapke | 8/10 | 4110 days | 0% |
| Simone Pickert | 8/10 | 4111 days | 0% |
| Nora Zeitz | 10/10 | 4112 days | 0% |
| Evyatar Karni | 10/10 | 4116 days | 0% |
| GARRYBLOWER | 8/10 | 4144 days | 0% |
| Nigel & Annie Dale | 9/10 | 4174 days | 0% |
| Henrik Joshua | 8/10 | 4174 days | 0% |
| Brian | 9/10 | 4174 days | 0% |
| Sandy Goh | 7/10 | 4205 days | 0% |
| Team Kim&James | 8/10 | 4266 days | 0% |
| Grantygrant | 7/10 | 4388 days | 1% |
| Sylvia Klatt | 5/10 | 4388 days | 0% |
| Steve Maona | 9/10 | 4412 days | 1% |
| Billy Koichopolos | 10/10 | 4412 days | 1% |
| Gina Lisi | 10/10 | 4412 days | 1% |
| Jennifer Bramstad | 8/10 | 4418 days | 1% |
| Josefine Hedlund | 10/10 | 4418 days | 1% |
| Evelina Johansson | 9/10 | 4418 days | 1% |
| Sofia Anderson | 10/10 | 4418 days | 1% |
| annie johnson | 10/10 | 4419 days | 1% |
| Julian Roots | 8/10 | 4419 days | 1% |
| Philip Gibbons | 8/10 | 4447 days | 1% |
| Moni Sangoi | 8/10 | 4478 days | 1% |
| Alison Langley | 9/10 | 4491 days | 1% |
| M Natterser | 8/10 | 4497 days | 1% |
| Fred and Carin | 7/10 | 4498 days | 1% |
| Lydia Holleman | 8/10 | 4500 days | 1% |
| D Pieter | 8/10 | 4507 days | 1% |
| Kali Lohman | 8/10 | 4525 days | 1% |
| Jos Schieveen | 7/10 | 4763 days | 1% |
| Jurgen Joyce | 8/10 | 4776 days | 1% |
| Heath | 1/10 | 4780 days | 0% |
| Lucy Duffy | 10/10 | 4787 days | 1% |
| Robert & Bridget Holden | 7/10 | 4793 days | 1% |
| Rick Moth | 8/10 | 4793 days | 1% |
| Patrick Grant | 8/10 | 4794 days | 1% |
| Beat Kindler | 9/10 | 4796 days | 1% |
| Seth & Carla | 8/10 | 4798 days | 1% |
| Simon Fry | 7/10 | 4798 days | 1% |
| Peter Aertssen | 6/10 | 4799 days | 1% |
| Aoife Lillis | 8/10 | 4801 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 4805 days | 1% |
| Barrie Corless | 9/10 | 4812 days | 1% |
| Dean | 9/10 | 4859 days | 1% |
| Laura McCusker | 9/10 | 4891 days | 1% |
| Melissa | 7/10 | 5089 days | 1% |
| Fontvieille | 10/10 | 5102 days | 1% |
| Thomas Klebensberger | 10/10 | 5115 days | 1% |
| Becky Edney | 9/10 | 5124 days | 1% |
| Gordon Agent | 7/10 | 5127 days | 1% |
| Sophie Burge | 8/10 | 5127 days | 1% |
| Mark Vass | 3/10 | 5135 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5136 days | 1% |
| Claire Colquhoun | 8/10 | 5137 days | 1% |
| Erin | 10/10 | 5141 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5141 days | 1% |
| Katherine Forward | 9/10 | 5144 days | 1% |
| Chris Ashton | 8/10 | 5144 days | 1% |
| Kai Eppink | 1/10 | 5148 days | 0% |
| Martin | 9/10 | 5148 days | 1% |
| Mike and Diane Baker | 10/10 | 5151 days | 1% |
| Nicolas | 5/10 | 5151 days | 0% |
| Matthys Kikke | 9/10 | 5154 days | 1% |
| Mike and Sue Clark | 10/10 | 5156 days | 1% |
| Flueckiger | 9/10 | 5159 days | 1% |
| Mark Aarts | 8/10 | 5169 days | 1% |
| Jane Hancock | 10/10 | 5173 days | 1% |
| Jochen | 7/10 | 5176 days | 1% |
| Doris Neuber | 9/10 | 5177 days | 1% |
| HarryS | 5/10 | 5270 days | 1% |
| Mary Van | 9/10 | 5331 days | 1% |
| nelliekaye | 6/10 | 5331 days | 1% |
| antrobdozer | 10/10 | 5362 days | 1% |
| susandicus | 10/10 | 5454 days | 1% |
| Peter and Hilda | 10/10 | 5484 days | 1% |
| Matthias & Ceristiane | 10/10 | 5502 days | 1% |
| Chris Bil | 8/10 | 5510 days | 1% |
| johnandgin | 8/10 | 5515 days | 1% |
| Angela | 10/10 | 5516 days | 1% |
| Sievers | 8/10 | 5518 days | 1% |
| Doris Resch | 10/10 | 5521 days | 1% |
| Rolf X | 9/10 | 5525 days | 1% |
| Mathias | 10/10 | 5530 days | 1% |
| Jamie | 8/10 | 5535 days | 1% |
| David Hobson | 7/10 | 5535 days | 1% |
| Loleit | 10/10 | 5536 days | 1% |
| Joel K | 9/10 | 5541 days | 1% |
| Petra Berrens | 9/10 | 5541 days | 1% |
| Luternauer | 10/10 | 5542 days | 1% |
| Jessica | 9/10 | 5548 days | 1% |
| marcoswi | 8/10 | 5549 days | 1% |
| Jonathan Angela | 7/10 | 5557 days | 1% |
| sophiep | 10/10 | 5589 days | 1% |
| chrish1 | 9/10 | 5605 days | 1% |
| katepat | 10/10 | 5605 days | 1% |
| Marshall | 3/10 | 5607 days | 0% |
| Casarotti Luana | 9/10 | 5617 days | 1% |
| eowyn2k | 7/10 | 5635 days | 1% |
| andriesk | 6/10 | 5731 days | 1% |
| SteveB | 10/10 | 5849 days | 1% |
| CarleyJ | 9/10 | 5883 days | 1% |
| Steven | 7/10 | 5883 days | 1% |
| VincentD | 5/10 | 5883 days | 0% |
| Debbie | 9/10 | 5891 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.38% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 21 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 18 | -0.33% |
| 19 | -0.35% |
| 20 | -0.36% |
| 21 | -0.38% |
| 22 | -0.40% |
| 23 | -0.42% |
| 24 | -0.44% |
| … | … |
Balancing Adjustment
1.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.