Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rainforest Retreat.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rainforest Retreat
Valid Reviews
259 Valid Reviews
The Rainforest Retreat experience has a total of 262 reviews. There are 259 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 259 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 76 |
|
29% |
| 9/10 | 66 |
|
25% |
| 8/10 | 57 |
|
22% |
| 7/10 | 30 |
|
12% |
| 6/10 | 10 |
|
4% |
| 5/10 | 10 |
|
4% |
| 4/10 | 2 |
|
1% |
| 3/10 | 5 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 3 |
|
1% |
83.24% Average
The raw data average (mean) for all the Rainforest Retreat valid reviews is 83.24% and is based on 259 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
100 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 259 valid reviews, the experience has 100 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 100 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 28 |
|
28% |
| 9/10 | 26 |
|
26% |
| 8/10 | 24 |
|
24% |
| 7/10 | 9 |
|
9% |
| 6/10 | 4 |
|
4% |
| 5/10 | 4 |
|
4% |
| 4/10 | 1 |
|
1% |
| 3/10 | 2 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
2% |
82.50% Average
The raw data average (mean) for all the Rainforest Retreat face-to-face reviews is 82.50% and is based on 100 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jen | 10/10 | 33 days | 100% |
| Walvins | 10/10 | 94 days | 100% |
| Dean | 10/10 | 125 days | 99% |
| Mike Fricker | 9/10 | 247 days | 96% |
| Unhappy camper | 8/10 | 247 days | 95% |
| Joe | 10/10 | 369 days | 92% |
| Jimothyhike | 10/10 | 460 days | 88% |
| Chloe | 10/10 | 460 days | 88% |
| 小B | 8/10 | 613 days | 77% |
| Matt Olejniczak | 7/10 | 644 days | 71% |
| Lieke | 8/10 | 672 days | 73% |
| Juju | 10/10 | 703 days | 72% |
| Hannah and Matthew | 9/10 | 856 days | 58% |
| Lucy on the move | 10/10 | 917 days | 52% |
| Darrell | 8/10 | 1009 days | 42% |
| Shushan | 8/10 | 1313 days | 20% |
| Karthik | 10/10 | 1343 days | 18% |
| Emma Brownless | 10/10 | 1374 days | 17% |
| Ellie Richards | 10/10 | 1374 days | 17% |
| Seh | 9/10 | 1433 days | 14% |
| Rach | 8/10 | 1494 days | 11% |
| Teesh K | 10/10 | 1494 days | 11% |
| Hayden | 9/10 | 1525 days | 10% |
| Gemma | 9/10 | 1525 days | 10% |
| Joe Johnson | 9/10 | 1525 days | 10% |
| Ying | 9/10 | 1525 days | 10% |
| Cam | 10/10 | 1555 days | 9% |
| Emma Manson | 9/10 | 1586 days | 8% |
| Sandy | 10/10 | 1617 days | 7% |
| David | 10/10 | 1647 days | 7% |
| Philip | 8/10 | 1678 days | 6% |
| Kerry | 10/10 | 1739 days | 5% |
| Maria | 6/10 | 1739 days | 5% |
| Just a guy | 10/10 | 1739 days | 5% |
| Anna-Lena | 8/10 | 1799 days | 5% |
| Peter | 10/10 | 1799 days | 5% |
| Inge and Tonnie | 7/10 | 1830 days | 5% |
| A&E | 10/10 | 1860 days | 5% |
| Jeff | 8/10 | 1860 days | 5% |
| Olivia | 7/10 | 1860 days | 5% |
| Adam | 9/10 | 1891 days | 5% |
| Erin | 10/10 | 1983 days | 5% |
| Le Na | 10/10 | 2013 days | 5% |
| El and Josh | 9/10 | 2013 days | 5% |
| Mariette | 1/10 | 2044 days | 2% |
| Kate | 10/10 | 2044 days | 5% |
| Kelly Linn | 8/10 | 2074 days | 4% |
| Maggie | 9/10 | 2074 days | 4% |
| Luke Thomson | 5/10 | 2105 days | 3% |
| Tash & Laura | 8/10 | 2133 days | 4% |
| Jacqui | 9/10 | 2164 days | 4% |
| Sascha Koch | 3/10 | 2164 days | 2% |
| Liz | 8/10 | 2164 days | 4% |
| Heather Abbott | 7/10 | 2164 days | 4% |
| Paula G | 9/10 | 2195 days | 4% |
| Rick | 8/10 | 2195 days | 4% |
| ian kennedy | 8/10 | 2225 days | 4% |
| Jordan & Jazlyn | 9/10 | 2225 days | 4% |
| Julia Thompson | 10/10 | 2225 days | 4% |
| Mike Fricker | 9/10 | 2256 days | 4% |
| Claudia | 10/10 | 2286 days | 4% |
| Rachel | 8/10 | 2286 days | 4% |
| Scooper | 7/10 | 2286 days | 4% |
| Cédric | 10/10 | 2317 days | 4% |
| Cho | 10/10 | 2317 days | 4% |
| Louis | 7/10 | 2348 days | 4% |
| Eb Brough | 9/10 | 2348 days | 4% |
| Esther | 9/10 | 2378 days | 4% |
| Ella | 9/10 | 2409 days | 4% |
| Bex & Jake | 10/10 | 2409 days | 4% |
| Florian | 10/10 | 2439 days | 4% |
| Christina | 9/10 | 2439 days | 4% |
| Benn | 7/10 | 2470 days | 3% |
| Nat | 7/10 | 2470 days | 3% |
| Laura | 4/10 | 2498 days | 2% |
| Robert Wilkinson | 9/10 | 2498 days | 4% |
| Michael Gooch | 8/10 | 2498 days | 4% |
| Michael Jayaranjan | 10/10 | 2501 days | 4% |
| Rasmus Lundgaard Nielsen | 9/10 | 2526 days | 4% |
| Eversons | 5/10 | 2529 days | 3% |
| Guinnifer Fuld | 8/10 | 2550 days | 4% |
| Sarah Atkinson | 9/10 | 2560 days | 4% |
| Luke Pearce | 9/10 | 2584 days | 3% |
| Kevin Thom | 10/10 | 2587 days | 4% |
| Samantha Brewin | 6/10 | 2601 days | 3% |
| Jasmine Andrew | 8/10 | 2605 days | 3% |
| Phil and Mel Rowson | 9/10 | 2609 days | 3% |
| S H | 10/10 | 2621 days | 3% |
| Vanessa Stubbs | 7/10 | 2647 days | 3% |
| Geoff Steele | 9/10 | 2651 days | 3% |
| Bernhard Roth | 10/10 | 2658 days | 3% |
| Javier Mimbrera | 8/10 | 2682 days | 3% |
| Sascha Wolff | 3/10 | 2768 days | 2% |
| Nick Lawson | 7/10 | 2794 days | 3% |
| Ian Ling | 10/10 | 2804 days | 3% |
| Belinda Clarke | 9/10 | 2808 days | 3% |
| Laura Kudo | 7/10 | 2815 days | 3% |
| Lars Peter Morling | 5/10 | 2825 days | 2% |
| Kerry Lee | 9/10 | 2834 days | 3% |
| Ceezer Bakker | 3/10 | 2843 days | 2% |
| Erich Brueggermann | 9/10 | 2858 days | 3% |
| Flrent | 9/10 | 2887 days | 3% |
| Victoria Strong | 6/10 | 2892 days | 3% |
| René Birchler | 9/10 | 2925 days | 3% |
| Shelley Warkentin | 6/10 | 2925 days | 2% |
| Joanne Woo | 9/10 | 2955 days | 3% |
| S Webb | 5/10 | 2955 days | 2% |
| Rubenas abidin | 10/10 | 2975 days | 3% |
| Chris | 7/10 | 2986 days | 3% |
| Rachel Chandler | 8/10 | 3014 days | 3% |
| Chloe Cox | 9/10 | 3075 days | 3% |
| Rosemary Roche | 10/10 | 3078 days | 3% |
| Shay | 10/10 | 3078 days | 3% |
| David Elliott | 8/10 | 3169 days | 2% |
| Caleigh | 10/10 | 3182 days | 2% |
| Alex Macdonald | 5/10 | 3229 days | 2% |
| Ian Robb | 7/10 | 3229 days | 2% |
| Clint waters | 9/10 | 3260 days | 2% |
| Paul Read | 6/10 | 3260 days | 2% |
| Jacqui Deans | 9/10 | 3260 days | 2% |
| Matt Lohmeyer | 8/10 | 3260 days | 2% |
| Jennifer Northey | 10/10 | 3260 days | 2% |
| James Whitehead | 7/10 | 3262 days | 2% |
| David From Switzerland | 8/10 | 3281 days | 2% |
| Richard Kirby | 9/10 | 3291 days | 2% |
| Jamie | 10/10 | 3321 days | 2% |
| Juan Gomez | 10/10 | 3334 days | 2% |
| Zhang Li | 10/10 | 3424 days | 2% |
| Rawiri johnston | 8/10 | 3474 days | 2% |
| Saskia Luecke | 8/10 | 3497 days | 2% |
| Matt Betts | 10/10 | 3510 days | 2% |
| Erica b | 7/10 | 3535 days | 2% |
| melissa heng | 10/10 | 3535 days | 2% |
| Berni Hart | 8/10 | 3537 days | 2% |
| Robert Kappel | 10/10 | 3543 days | 2% |
| Jean-Claude Escutary | 7/10 | 3566 days | 1% |
| Stephanie Paton | 8/10 | 3614 days | 1% |
| Jan Rüegg | 9/10 | 3625 days | 1% |
| Thomas Blom | 10/10 | 3625 days | 1% |
| Bjorn Privat | 9/10 | 3636 days | 1% |
| Viki Ziemba | 9/10 | 3649 days | 1% |
| Bartlomiej Berger | 4/10 | 3661 days | 1% |
| Andreas Oetjen | 9/10 | 3662 days | 1% |
| Jay | 6/10 | 3670 days | 1% |
| tschavalon | 10/10 | 3717 days | 1% |
| Nikolas Gut | 9/10 | 3898 days | 1% |
| Charlotte Casey | 8/10 | 3927 days | 1% |
| Brita Topp | 7/10 | 3931 days | 1% |
| Mirjam Betschart | 9/10 | 3945 days | 1% |
| Luca Maria Willensrock | 9/10 | 3953 days | 1% |
| Sybille Willenbrock | 8/10 | 3953 days | 1% |
| Ene Pold | 10/10 | 3953 days | 1% |
| Bjoern | 10/10 | 3958 days | 1% |
| Viola | 10/10 | 3958 days | 1% |
| Henry Thiel | 5/10 | 3971 days | 1% |
| Andreas Zapke | 8/10 | 3987 days | 1% |
| Simone Pickert | 8/10 | 3988 days | 1% |
| Nora Zeitz | 10/10 | 3989 days | 1% |
| Evyatar Karni | 10/10 | 3993 days | 1% |
| GARRYBLOWER | 8/10 | 4021 days | 1% |
| Nigel & Annie Dale | 9/10 | 4051 days | 1% |
| Henrik Joshua | 8/10 | 4051 days | 1% |
| Brian | 9/10 | 4051 days | 1% |
| Sandy Goh | 7/10 | 4082 days | 1% |
| Team Kim&James | 8/10 | 4143 days | 0% |
| Grantygrant | 7/10 | 4265 days | 0% |
| Sylvia Klatt | 5/10 | 4265 days | 0% |
| Steve Maona | 9/10 | 4289 days | 0% |
| Billy Koichopolos | 10/10 | 4289 days | 0% |
| Gina Lisi | 10/10 | 4289 days | 0% |
| Jennifer Bramstad | 8/10 | 4295 days | 0% |
| Josefine Hedlund | 10/10 | 4295 days | 0% |
| Evelina Johansson | 9/10 | 4295 days | 0% |
| Sofia Anderson | 10/10 | 4295 days | 0% |
| annie johnson | 10/10 | 4296 days | 0% |
| Julian Roots | 8/10 | 4296 days | 0% |
| Philip Gibbons | 8/10 | 4324 days | 0% |
| Moni Sangoi | 8/10 | 4355 days | 0% |
| Alison Langley | 9/10 | 4368 days | 0% |
| M Natterser | 8/10 | 4374 days | 0% |
| Fred and Carin | 7/10 | 4375 days | 0% |
| Lydia Holleman | 8/10 | 4377 days | 0% |
| D Pieter | 8/10 | 4384 days | 1% |
| Kali Lohman | 8/10 | 4402 days | 1% |
| Jos Schieveen | 7/10 | 4640 days | 1% |
| Jurgen Joyce | 8/10 | 4653 days | 1% |
| Heath | 1/10 | 4657 days | 0% |
| Lucy Duffy | 10/10 | 4664 days | 1% |
| Robert & Bridget Holden | 7/10 | 4670 days | 1% |
| Rick Moth | 8/10 | 4670 days | 1% |
| Patrick Grant | 8/10 | 4671 days | 1% |
| Beat Kindler | 9/10 | 4673 days | 1% |
| Seth & Carla | 8/10 | 4675 days | 1% |
| Simon Fry | 7/10 | 4675 days | 1% |
| Peter Aertssen | 6/10 | 4676 days | 1% |
| Aoife Lillis | 8/10 | 4678 days | 1% |
| Andreas & Leonie Fehr | 10/10 | 4682 days | 1% |
| Barrie Corless | 9/10 | 4689 days | 1% |
| Dean | 9/10 | 4736 days | 1% |
| Laura McCusker | 9/10 | 4768 days | 1% |
| Melissa | 7/10 | 4966 days | 1% |
| Fontvieille | 10/10 | 4979 days | 1% |
| Thomas Klebensberger | 10/10 | 4992 days | 1% |
| Becky Edney | 9/10 | 5001 days | 1% |
| Gordon Agent | 7/10 | 5004 days | 1% |
| Sophie Burge | 8/10 | 5004 days | 1% |
| Mark Vass | 3/10 | 5012 days | 0% |
| Margit and Corein Groenevelt | 6/10 | 5013 days | 1% |
| Claire Colquhoun | 8/10 | 5014 days | 1% |
| Erin | 10/10 | 5018 days | 1% |
| Mulder & vanNistelrooij | 8/10 | 5018 days | 1% |
| Katherine Forward | 9/10 | 5021 days | 1% |
| Chris Ashton | 8/10 | 5021 days | 1% |
| Kai Eppink | 1/10 | 5025 days | 0% |
| Martin | 9/10 | 5025 days | 1% |
| Mike and Diane Baker | 10/10 | 5028 days | 1% |
| Nicolas | 5/10 | 5028 days | 1% |
| Matthys Kikke | 9/10 | 5031 days | 1% |
| Mike and Sue Clark | 10/10 | 5033 days | 1% |
| Flueckiger | 9/10 | 5036 days | 1% |
| Mark Aarts | 8/10 | 5046 days | 1% |
| Jane Hancock | 10/10 | 5050 days | 1% |
| Jochen | 7/10 | 5053 days | 1% |
| Doris Neuber | 9/10 | 5054 days | 1% |
| HarryS | 5/10 | 5147 days | 1% |
| Mary Van | 9/10 | 5208 days | 1% |
| nelliekaye | 6/10 | 5208 days | 1% |
| antrobdozer | 10/10 | 5239 days | 1% |
| susandicus | 10/10 | 5331 days | 1% |
| Peter and Hilda | 10/10 | 5361 days | 1% |
| Matthias & Ceristiane | 10/10 | 5379 days | 1% |
| Chris Bil | 8/10 | 5387 days | 1% |
| johnandgin | 8/10 | 5392 days | 1% |
| Angela | 10/10 | 5393 days | 1% |
| Sievers | 8/10 | 5395 days | 1% |
| Doris Resch | 10/10 | 5398 days | 1% |
| Rolf X | 9/10 | 5402 days | 1% |
| Mathias | 10/10 | 5407 days | 1% |
| Jamie | 8/10 | 5412 days | 1% |
| David Hobson | 7/10 | 5412 days | 1% |
| Loleit | 10/10 | 5413 days | 1% |
| Joel K | 9/10 | 5418 days | 1% |
| Petra Berrens | 9/10 | 5418 days | 1% |
| Luternauer | 10/10 | 5419 days | 1% |
| Jessica | 9/10 | 5425 days | 1% |
| marcoswi | 8/10 | 5426 days | 1% |
| Jonathan Angela | 7/10 | 5434 days | 1% |
| sophiep | 10/10 | 5466 days | 1% |
| chrish1 | 9/10 | 5482 days | 1% |
| katepat | 10/10 | 5482 days | 1% |
| Marshall | 3/10 | 5484 days | 0% |
| Casarotti Luana | 9/10 | 5494 days | 1% |
| eowyn2k | 7/10 | 5512 days | 1% |
| andriesk | 6/10 | 5608 days | 1% |
| SteveB | 10/10 | 5726 days | 1% |
| CarleyJ | 9/10 | 5760 days | 1% |
| Steven | 7/10 | 5760 days | 1% |
| VincentD | 5/10 | 5760 days | 1% |
| Debbie | 9/10 | 5768 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rainforest Retreat experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.59% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Rainforest Retreat experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rainforest Retreat experience has been adjusted for 29 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 26 | -0.53% |
| 27 | -0.55% |
| 28 | -0.57% |
| 29 | -0.59% |
| 30 | -0.61% |
| 31 | -0.63% |
| 32 | -0.65% |
| … | … |
Balancing Adjustment
1.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.