Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shining Star Beachfront Accommodation.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shining Star Beachfront Accommodation
Valid Reviews
94 Valid Reviews
The Shining Star Beachfront Accommodation experience has a total of 96 reviews. There are 94 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 94 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
33% |
| 9/10 | 28 |
|
30% |
| 8/10 | 17 |
|
18% |
| 7/10 | 11 |
|
12% |
| 6/10 | 3 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
85.53% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation valid reviews is 85.53% and is based on 94 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 94 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
26% |
| 9/10 | 13 |
|
38% |
| 8/10 | 3 |
|
9% |
| 7/10 | 5 |
|
15% |
| 6/10 | 2 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.12% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation face-to-face reviews is 84.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.68%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Bob and Lydia | 10/10 | 135 days | 100% |
| Fredrik | 9/10 | 347 days | 93% |
| Jane | 8/10 | 408 days | 90% |
| Cath | 10/10 | 439 days | 90% |
| Brian | 10/10 | 561 days | 83% |
| Kay | 9/10 | 622 days | 78% |
| Mike Fricker | 8/10 | 622 days | 77% |
| Wil | 8/10 | 774 days | 65% |
| Laura | 10/10 | 1019 days | 42% |
| Steve | 8/10 | 1019 days | 42% |
| MWON | 10/10 | 1078 days | 37% |
| Charlotte Houël | 8/10 | 1078 days | 36% |
| JD Toussaint Raven | 10/10 | 1078 days | 37% |
| Hanna | 10/10 | 1109 days | 35% |
| Kendra | 8/10 | 1109 days | 34% |
| Corrine | 10/10 | 1139 days | 32% |
| Scott Lindique | 8/10 | 1443 days | 13% |
| Wai wai | 10/10 | 1749 days | 5% |
| Jaq | 1/10 | 2114 days | 2% |
| Joel | 10/10 | 2235 days | 4% |
| Nicl | 10/10 | 2235 days | 4% |
| Lausgrott from Germany | 10/10 | 2327 days | 4% |
| Marinette Kegels | 10/10 | 2508 days | 4% |
| Australia | 2/10 | 2600 days | 2% |
| H. Shela | 9/10 | 2631 days | 3% |
| Mike Fricker | 8/10 | 2631 days | 3% |
| Melinda Pyke | 10/10 | 2661 days | 3% |
| Teb | 10/10 | 2723 days | 3% |
| Monique Keeper | 10/10 | 3017 days | 3% |
| Paul Smith | 7/10 | 3209 days | 2% |
| Erich Brueggermann | 7/10 | 3233 days | 2% |
| Tearlach | 10/10 | 3288 days | 2% |
| David Coyle | 8/10 | 3289 days | 2% |
| Sarah Groginsky | 10/10 | 3330 days | 2% |
| Tanya Davies | 9/10 | 3360 days | 2% |
| Jamie Fry | 10/10 | 3523 days | 2% |
| Matthew Hallowell | 9/10 | 3632 days | 1% |
| B McNally | 9/10 | 3637 days | 1% |
| Valerie Wee | 6/10 | 3669 days | 1% |
| Wout van Dijk | 7/10 | 3672 days | 1% |
| Jade Duncan | 7/10 | 3714 days | 1% |
| María del Carmen Escandell | 9/10 | 3763 days | 1% |
| Larry Dashiell | 10/10 | 3940 days | 1% |
| Chris Robertson | 8/10 | 3962 days | 1% |
| Stefanie Feldman | 10/10 | 3988 days | 1% |
| Lorcan Lennon | 8/10 | 4042 days | 0% |
| John K | 8/10 | 4060 days | 1% |
| SUE COLEMAN | 8/10 | 4060 days | 1% |
| techno69 | 9/10 | 4091 days | 0% |
| Fabian Rodriguez | 7/10 | 4214 days | 0% |
| Mike Fricker | 8/10 | 4275 days | 0% |
| James Betz | 9/10 | 4277 days | 0% |
| Andrea Sole | 6/10 | 4281 days | 0% |
| Sandra Frischmann | 10/10 | 4303 days | 0% |
| Laura Metz | 9/10 | 4319 days | 0% |
| Hubertus Thost | 10/10 | 4319 days | 0% |
| Julie Robinson | 7/10 | 4321 days | 0% |
| Anouck Roudet | 9/10 | 4327 days | 0% |
| Nigel & Annie Dale | 9/10 | 4426 days | 1% |
| Tony Graham | 9/10 | 4610 days | 1% |
| M Morgan | 9/10 | 4640 days | 1% |
| Sixflipflops | 7/10 | 4640 days | 1% |
| Bertiethebus | 9/10 | 4671 days | 1% |
| Andrew K | 9/10 | 4730 days | 1% |
| Abee and Suess | 10/10 | 4778 days | 1% |
| Hans Duerst | 9/10 | 5042 days | 1% |
| Nick & Adele Waller | 9/10 | 5048 days | 1% |
| Sabine & Stefan | 4/10 | 5049 days | 0% |
| Dugald McCallum | 10/10 | 5064 days | 1% |
| polzeath | 9/10 | 5065 days | 1% |
| Melanie Wood | 6/10 | 5143 days | 1% |
| Weez18 | 8/10 | 5371 days | 1% |
| Sarah and Uli Glas | 10/10 | 5382 days | 1% |
| Fran Williams | 9/10 | 5382 days | 1% |
| Dennis McKrearty | 7/10 | 5388 days | 1% |
| Bette Eh | 10/10 | 5391 days | 1% |
| alcatrazz | 9/10 | 5391 days | 1% |
| Hendrik Behrens | 9/10 | 5396 days | 1% |
| Rene Jakel | 10/10 | 5398 days | 1% |
| Kasia Robshaw | 8/10 | 5406 days | 1% |
| Edwards | 7/10 | 5409 days | 1% |
| Mark Coffey | 10/10 | 5583 days | 1% |
| Martina Pankova | 4/10 | 5742 days | 0% |
| Hilary and Chris Ayton | 9/10 | 5755 days | 1% |
| David B | 8/10 | 5762 days | 1% |
| Bert Tonwen | 7/10 | 5776 days | 1% |
| Armand | 7/10 | 5781 days | 1% |
| martinab | 10/10 | 5841 days | 1% |
| Myriauy Rito | 9/10 | 5865 days | 1% |
| Dan Mair | 9/10 | 5868 days | 1% |
| Cheryl | 9/10 | 5918 days | 1% |
| JoR | 9/10 | 6089 days | 1% |
| JonK | 9/10 | 6089 days | 1% |
| Jana | 10/10 | 6143 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shining Star Beachfront Accommodation experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.31% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Shining Star Beachfront Accommodation experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shining Star Beachfront Accommodation experience has been adjusted for 114 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 111 | -2.25% |
| 112 | -2.27% |
| 113 | -2.29% |
| 114 | -2.31% |
| 115 | -2.33% |
| 116 | -2.35% |
| 117 | -2.38% |
| … | … |
Balancing Adjustment
1.23% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.