Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shining Star Beachfront Accommodation.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shining Star Beachfront Accommodation
Valid Reviews
90 Valid Reviews
The Shining Star Beachfront Accommodation experience has a total of 93 reviews. There are 90 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 90 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
32% |
| 9/10 | 27 |
|
30% |
| 8/10 | 16 |
|
18% |
| 7/10 | 11 |
|
12% |
| 6/10 | 3 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
85.22% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation valid reviews is 85.22% and is based on 90 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 90 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
26% |
| 9/10 | 13 |
|
38% |
| 8/10 | 3 |
|
9% |
| 7/10 | 5 |
|
15% |
| 6/10 | 2 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.12% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation face-to-face reviews is 84.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brian | 10/10 | 155 days | 100% |
| Kay | 9/10 | 216 days | 98% |
| Mike Fricker | 8/10 | 216 days | 97% |
| Wil | 8/10 | 368 days | 92% |
| Laura | 10/10 | 613 days | 80% |
| Steve | 8/10 | 613 days | 78% |
| MWON | 10/10 | 672 days | 75% |
| Charlotte Houël | 8/10 | 672 days | 74% |
| JD Toussaint Raven | 10/10 | 672 days | 75% |
| Hanna | 10/10 | 703 days | 73% |
| Kendra | 8/10 | 703 days | 71% |
| Corrine | 10/10 | 733 days | 70% |
| Scott Lindique | 8/10 | 1037 days | 40% |
| Wai wai | 10/10 | 1343 days | 18% |
| Jaq | 1/10 | 1708 days | 2% |
| Joel | 10/10 | 1829 days | 5% |
| Nicl | 10/10 | 1829 days | 5% |
| Lausgrott from Germany | 10/10 | 1921 days | 5% |
| Marinette Kegels | 10/10 | 2102 days | 5% |
| Australia | 2/10 | 2194 days | 2% |
| H. Shela | 9/10 | 2225 days | 4% |
| Mike Fricker | 8/10 | 2225 days | 4% |
| Melinda Pyke | 10/10 | 2255 days | 4% |
| Teb | 10/10 | 2317 days | 4% |
| Monique Keeper | 10/10 | 2611 days | 3% |
| Paul Smith | 7/10 | 2803 days | 3% |
| Erich Brueggermann | 7/10 | 2827 days | 3% |
| Tearlach | 10/10 | 2882 days | 3% |
| David Coyle | 8/10 | 2883 days | 3% |
| Sarah Groginsky | 10/10 | 2924 days | 3% |
| Tanya Davies | 9/10 | 2954 days | 3% |
| Jamie Fry | 10/10 | 3117 days | 2% |
| Matthew Hallowell | 9/10 | 3226 days | 2% |
| B McNally | 9/10 | 3231 days | 2% |
| Valerie Wee | 6/10 | 3263 days | 2% |
| Wout van Dijk | 7/10 | 3266 days | 2% |
| Jade Duncan | 7/10 | 3308 days | 2% |
| María del Carmen Escandell | 9/10 | 3357 days | 2% |
| Larry Dashiell | 10/10 | 3534 days | 2% |
| Chris Robertson | 8/10 | 3556 days | 2% |
| Stefanie Feldman | 10/10 | 3582 days | 2% |
| Lorcan Lennon | 8/10 | 3636 days | 1% |
| John K | 8/10 | 3654 days | 1% |
| SUE COLEMAN | 8/10 | 3654 days | 1% |
| techno69 | 9/10 | 3685 days | 1% |
| Fabian Rodriguez | 7/10 | 3808 days | 1% |
| Mike Fricker | 8/10 | 3869 days | 1% |
| James Betz | 9/10 | 3871 days | 1% |
| Andrea Sole | 6/10 | 3875 days | 1% |
| Sandra Frischmann | 10/10 | 3897 days | 1% |
| Laura Metz | 9/10 | 3913 days | 1% |
| Hubertus Thost | 10/10 | 3913 days | 1% |
| Julie Robinson | 7/10 | 3915 days | 1% |
| Anouck Roudet | 9/10 | 3921 days | 1% |
| Nigel & Annie Dale | 9/10 | 4020 days | 1% |
| Tony Graham | 9/10 | 4204 days | 0% |
| M Morgan | 9/10 | 4234 days | 0% |
| Sixflipflops | 7/10 | 4234 days | 0% |
| Bertiethebus | 9/10 | 4265 days | 0% |
| Andrew K | 9/10 | 4324 days | 0% |
| Abee and Suess | 10/10 | 4372 days | 0% |
| Hans Duerst | 9/10 | 4636 days | 1% |
| Nick & Adele Waller | 9/10 | 4642 days | 1% |
| Sabine & Stefan | 4/10 | 4643 days | 1% |
| Dugald McCallum | 10/10 | 4658 days | 1% |
| polzeath | 9/10 | 4659 days | 1% |
| Melanie Wood | 6/10 | 4737 days | 1% |
| Weez18 | 8/10 | 4965 days | 1% |
| Sarah and Uli Glas | 10/10 | 4976 days | 1% |
| Fran Williams | 9/10 | 4976 days | 1% |
| Dennis McKrearty | 7/10 | 4982 days | 1% |
| Bette Eh | 10/10 | 4985 days | 1% |
| alcatrazz | 9/10 | 4985 days | 1% |
| Hendrik Behrens | 9/10 | 4990 days | 1% |
| Rene Jakel | 10/10 | 4992 days | 1% |
| Kasia Robshaw | 8/10 | 5000 days | 1% |
| Edwards | 7/10 | 5003 days | 1% |
| Mark Coffey | 10/10 | 5177 days | 1% |
| Martina Pankova | 4/10 | 5336 days | 1% |
| Hilary and Chris Ayton | 9/10 | 5349 days | 1% |
| David B | 8/10 | 5356 days | 1% |
| Bert Tonwen | 7/10 | 5370 days | 1% |
| Armand | 7/10 | 5375 days | 1% |
| martinab | 10/10 | 5435 days | 1% |
| Myriauy Rito | 9/10 | 5459 days | 1% |
| Dan Mair | 9/10 | 5462 days | 1% |
| Cheryl | 9/10 | 5512 days | 1% |
| JoR | 9/10 | 5683 days | 1% |
| JonK | 9/10 | 5683 days | 1% |
| Jana | 10/10 | 5737 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shining Star Beachfront Accommodation experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.41% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Shining Star Beachfront Accommodation experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shining Star Beachfront Accommodation experience has been adjusted for 124 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 121 | -2.36% |
| 122 | -2.38% |
| 123 | -2.39% |
| 124 | -2.41% |
| 125 | -2.43% |
| 126 | -2.45% |
| 127 | -2.47% |
| … | … |
Balancing Adjustment
1.37% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.