Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shining Star Beachfront Accommodation.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shining Star Beachfront Accommodation
Valid Reviews
92 Valid Reviews
The Shining Star Beachfront Accommodation experience has a total of 94 reviews. There are 92 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 92 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
33% |
| 9/10 | 27 |
|
29% |
| 8/10 | 17 |
|
18% |
| 7/10 | 11 |
|
12% |
| 6/10 | 3 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
85.33% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation valid reviews is 85.33% and is based on 92 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 92 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
26% |
| 9/10 | 13 |
|
38% |
| 8/10 | 3 |
|
9% |
| 7/10 | 5 |
|
15% |
| 6/10 | 2 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.12% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation face-to-face reviews is 84.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jane | 8/10 | 23 days | 98% |
| Cath | 10/10 | 54 days | 100% |
| Brian | 10/10 | 176 days | 98% |
| Kay | 9/10 | 237 days | 96% |
| Mike Fricker | 8/10 | 237 days | 95% |
| Wil | 8/10 | 389 days | 90% |
| Laura | 10/10 | 634 days | 77% |
| Steve | 8/10 | 634 days | 76% |
| MWON | 10/10 | 693 days | 73% |
| Charlotte Houël | 8/10 | 693 days | 71% |
| JD Toussaint Raven | 10/10 | 693 days | 73% |
| Hanna | 10/10 | 724 days | 70% |
| Kendra | 8/10 | 724 days | 69% |
| Corrine | 10/10 | 754 days | 68% |
| Scott Lindique | 8/10 | 1058 days | 38% |
| Wai wai | 10/10 | 1364 days | 17% |
| Jaq | 1/10 | 1729 days | 2% |
| Joel | 10/10 | 1850 days | 5% |
| Nicl | 10/10 | 1850 days | 5% |
| Lausgrott from Germany | 10/10 | 1942 days | 5% |
| Marinette Kegels | 10/10 | 2123 days | 4% |
| Australia | 2/10 | 2215 days | 2% |
| H. Shela | 9/10 | 2246 days | 4% |
| Mike Fricker | 8/10 | 2246 days | 4% |
| Melinda Pyke | 10/10 | 2276 days | 4% |
| Teb | 10/10 | 2338 days | 4% |
| Monique Keeper | 10/10 | 2632 days | 3% |
| Paul Smith | 7/10 | 2824 days | 3% |
| Erich Brueggermann | 7/10 | 2848 days | 3% |
| Tearlach | 10/10 | 2903 days | 3% |
| David Coyle | 8/10 | 2904 days | 3% |
| Sarah Groginsky | 10/10 | 2945 days | 3% |
| Tanya Davies | 9/10 | 2975 days | 3% |
| Jamie Fry | 10/10 | 3138 days | 2% |
| Matthew Hallowell | 9/10 | 3247 days | 2% |
| B McNally | 9/10 | 3252 days | 2% |
| Valerie Wee | 6/10 | 3284 days | 2% |
| Wout van Dijk | 7/10 | 3287 days | 2% |
| Jade Duncan | 7/10 | 3329 days | 2% |
| María del Carmen Escandell | 9/10 | 3378 days | 2% |
| Larry Dashiell | 10/10 | 3555 days | 2% |
| Chris Robertson | 8/10 | 3577 days | 1% |
| Stefanie Feldman | 10/10 | 3603 days | 1% |
| Lorcan Lennon | 8/10 | 3657 days | 1% |
| John K | 8/10 | 3675 days | 1% |
| SUE COLEMAN | 8/10 | 3675 days | 1% |
| techno69 | 9/10 | 3706 days | 1% |
| Fabian Rodriguez | 7/10 | 3829 days | 1% |
| Mike Fricker | 8/10 | 3890 days | 1% |
| James Betz | 9/10 | 3892 days | 1% |
| Andrea Sole | 6/10 | 3896 days | 1% |
| Sandra Frischmann | 10/10 | 3918 days | 1% |
| Laura Metz | 9/10 | 3934 days | 1% |
| Hubertus Thost | 10/10 | 3934 days | 1% |
| Julie Robinson | 7/10 | 3936 days | 1% |
| Anouck Roudet | 9/10 | 3942 days | 1% |
| Nigel & Annie Dale | 9/10 | 4041 days | 1% |
| Tony Graham | 9/10 | 4225 days | 0% |
| M Morgan | 9/10 | 4255 days | 0% |
| Sixflipflops | 7/10 | 4255 days | 0% |
| Bertiethebus | 9/10 | 4286 days | 0% |
| Andrew K | 9/10 | 4345 days | 0% |
| Abee and Suess | 10/10 | 4393 days | 1% |
| Hans Duerst | 9/10 | 4657 days | 1% |
| Nick & Adele Waller | 9/10 | 4663 days | 1% |
| Sabine & Stefan | 4/10 | 4664 days | 0% |
| Dugald McCallum | 10/10 | 4679 days | 1% |
| polzeath | 9/10 | 4680 days | 1% |
| Melanie Wood | 6/10 | 4758 days | 1% |
| Weez18 | 8/10 | 4986 days | 1% |
| Sarah and Uli Glas | 10/10 | 4997 days | 1% |
| Fran Williams | 9/10 | 4997 days | 1% |
| Dennis McKrearty | 7/10 | 5003 days | 1% |
| Bette Eh | 10/10 | 5006 days | 1% |
| alcatrazz | 9/10 | 5006 days | 1% |
| Hendrik Behrens | 9/10 | 5011 days | 1% |
| Rene Jakel | 10/10 | 5013 days | 1% |
| Kasia Robshaw | 8/10 | 5021 days | 1% |
| Edwards | 7/10 | 5024 days | 1% |
| Mark Coffey | 10/10 | 5198 days | 1% |
| Martina Pankova | 4/10 | 5357 days | 0% |
| Hilary and Chris Ayton | 9/10 | 5370 days | 1% |
| David B | 8/10 | 5377 days | 1% |
| Bert Tonwen | 7/10 | 5391 days | 1% |
| Armand | 7/10 | 5396 days | 1% |
| martinab | 10/10 | 5456 days | 1% |
| Myriauy Rito | 9/10 | 5480 days | 1% |
| Dan Mair | 9/10 | 5483 days | 1% |
| Cheryl | 9/10 | 5533 days | 1% |
| JoR | 9/10 | 5704 days | 1% |
| JonK | 9/10 | 5704 days | 1% |
| Jana | 10/10 | 5758 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shining Star Beachfront Accommodation experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.22% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Shining Star Beachfront Accommodation experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shining Star Beachfront Accommodation experience has been adjusted for 11 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| … | … |
Balancing Adjustment
1.03% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.