Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Shining Star Beachfront Accommodation.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Shining Star Beachfront Accommodation
Valid Reviews
90 Valid Reviews
The Shining Star Beachfront Accommodation experience has a total of 92 reviews. There are 90 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 90 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
32% |
| 9/10 | 27 |
|
30% |
| 8/10 | 16 |
|
18% |
| 7/10 | 11 |
|
12% |
| 6/10 | 3 |
|
3% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
85.22% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation valid reviews is 85.22% and is based on 90 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 90 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
26% |
| 9/10 | 13 |
|
38% |
| 8/10 | 3 |
|
9% |
| 7/10 | 5 |
|
15% |
| 6/10 | 2 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.12% Average
The raw data average (mean) for all the Shining Star Beachfront Accommodation face-to-face reviews is 84.12% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.96%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Brian | 10/10 | 110 days | 100% |
| Kay | 9/10 | 171 days | 98% |
| Mike Fricker | 8/10 | 171 days | 97% |
| Wil | 8/10 | 323 days | 93% |
| Laura | 10/10 | 568 days | 82% |
| Steve | 8/10 | 568 days | 81% |
| MWON | 10/10 | 627 days | 78% |
| Charlotte Houël | 8/10 | 627 days | 77% |
| JD Toussaint Raven | 10/10 | 627 days | 78% |
| Hanna | 10/10 | 658 days | 76% |
| Kendra | 8/10 | 658 days | 74% |
| Corrine | 10/10 | 688 days | 73% |
| Scott Lindique | 8/10 | 992 days | 44% |
| Wai wai | 10/10 | 1298 days | 21% |
| Jaq | 1/10 | 1663 days | 3% |
| Joel | 10/10 | 1784 days | 5% |
| Nicl | 10/10 | 1784 days | 5% |
| Lausgrott from Germany | 10/10 | 1876 days | 5% |
| Marinette Kegels | 10/10 | 2057 days | 4% |
| Australia | 2/10 | 2149 days | 2% |
| H. Shela | 9/10 | 2180 days | 4% |
| Mike Fricker | 8/10 | 2180 days | 4% |
| Melinda Pyke | 10/10 | 2210 days | 4% |
| Teb | 10/10 | 2272 days | 4% |
| Monique Keeper | 10/10 | 2566 days | 3% |
| Paul Smith | 7/10 | 2758 days | 3% |
| Erich Brueggermann | 7/10 | 2782 days | 3% |
| Tearlach | 10/10 | 2837 days | 3% |
| David Coyle | 8/10 | 2838 days | 3% |
| Sarah Groginsky | 10/10 | 2879 days | 3% |
| Tanya Davies | 9/10 | 2910 days | 3% |
| Jamie Fry | 10/10 | 3072 days | 2% |
| Matthew Hallowell | 9/10 | 3181 days | 2% |
| B McNally | 9/10 | 3186 days | 2% |
| Valerie Wee | 6/10 | 3218 days | 2% |
| Wout van Dijk | 7/10 | 3221 days | 2% |
| Jade Duncan | 7/10 | 3263 days | 2% |
| María del Carmen Escandell | 9/10 | 3312 days | 2% |
| Larry Dashiell | 10/10 | 3490 days | 2% |
| Chris Robertson | 8/10 | 3511 days | 2% |
| Stefanie Feldman | 10/10 | 3537 days | 2% |
| Lorcan Lennon | 8/10 | 3591 days | 1% |
| John K | 8/10 | 3610 days | 1% |
| SUE COLEMAN | 8/10 | 3610 days | 1% |
| techno69 | 9/10 | 3641 days | 1% |
| Fabian Rodriguez | 7/10 | 3763 days | 1% |
| Mike Fricker | 8/10 | 3824 days | 1% |
| James Betz | 9/10 | 3826 days | 1% |
| Andrea Sole | 6/10 | 3830 days | 1% |
| Sandra Frischmann | 10/10 | 3852 days | 1% |
| Laura Metz | 9/10 | 3868 days | 1% |
| Hubertus Thost | 10/10 | 3868 days | 1% |
| Julie Robinson | 7/10 | 3870 days | 1% |
| Anouck Roudet | 9/10 | 3876 days | 1% |
| Nigel & Annie Dale | 9/10 | 3975 days | 1% |
| Tony Graham | 9/10 | 4159 days | 0% |
| M Morgan | 9/10 | 4189 days | 0% |
| Sixflipflops | 7/10 | 4189 days | 0% |
| Bertiethebus | 9/10 | 4220 days | 0% |
| Andrew K | 9/10 | 4279 days | 0% |
| Abee and Suess | 10/10 | 4327 days | 0% |
| Hans Duerst | 9/10 | 4591 days | 1% |
| Nick & Adele Waller | 9/10 | 4597 days | 1% |
| Sabine & Stefan | 4/10 | 4598 days | 0% |
| Dugald McCallum | 10/10 | 4613 days | 1% |
| polzeath | 9/10 | 4614 days | 1% |
| Melanie Wood | 6/10 | 4692 days | 1% |
| Weez18 | 8/10 | 4920 days | 1% |
| Sarah and Uli Glas | 10/10 | 4931 days | 1% |
| Fran Williams | 9/10 | 4931 days | 1% |
| Dennis McKrearty | 7/10 | 4937 days | 1% |
| Bette Eh | 10/10 | 4940 days | 1% |
| alcatrazz | 9/10 | 4940 days | 1% |
| Hendrik Behrens | 9/10 | 4945 days | 1% |
| Rene Jakel | 10/10 | 4947 days | 1% |
| Kasia Robshaw | 8/10 | 4955 days | 1% |
| Edwards | 7/10 | 4958 days | 1% |
| Mark Coffey | 10/10 | 5132 days | 1% |
| Martina Pankova | 4/10 | 5291 days | 0% |
| Hilary and Chris Ayton | 9/10 | 5304 days | 1% |
| David B | 8/10 | 5311 days | 1% |
| Bert Tonwen | 7/10 | 5325 days | 1% |
| Armand | 7/10 | 5330 days | 1% |
| martinab | 10/10 | 5390 days | 1% |
| Myriauy Rito | 9/10 | 5414 days | 1% |
| Dan Mair | 9/10 | 5417 days | 1% |
| Cheryl | 9/10 | 5467 days | 1% |
| JoR | 9/10 | 5638 days | 1% |
| JonK | 9/10 | 5638 days | 1% |
| Jana | 10/10 | 5692 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Shining Star Beachfront Accommodation experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 75 days. However the Shining Star Beachfront Accommodation experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Shining Star Beachfront Accommodation experience has been adjusted for 80 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 77 | -1.17% |
| 78 | -1.18% |
| 79 | -1.20% |
| 80 | -1.21% |
| 81 | -1.23% |
| 82 | -1.24% |
| 83 | -1.26% |
| … | … |
Balancing Adjustment
1.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.