G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverside Holiday Park
Valid Reviews
131 Valid Reviews
The Riverside Holiday Park experience has a total of 136 reviews. There are 131 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 131 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 63 |
|
48% |
| 9/10 | 28 |
|
21% |
| 8/10 | 17 |
|
13% |
| 7/10 | 8 |
|
6% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
86.64% Average
The raw data average (mean) for all the Riverside Holiday Park valid reviews is 86.64% and is based on 131 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 131 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
10% |
| 9/10 | 0 |
|
0% |
| 8/10 | 6 |
|
30% |
| 7/10 | 3 |
|
15% |
| 6/10 | 3 |
|
15% |
| 5/10 | 3 |
|
15% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
10% |
63.50% Average
The raw data average (mean) for all the Riverside Holiday Park face-to-face reviews is 63.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Toni | 10/10 | 78 days | 100% |
| Rich | 10/10 | 139 days | 99% |
| Jan | 10/10 | 320 days | 94% |
| Felix Koester | 10/10 | 382 days | 92% |
| EI | 9/10 | 412 days | 90% |
| Ellie | 9/10 | 443 days | 88% |
| Kay | 9/10 | 626 days | 77% |
| Georgie | 10/10 | 657 days | 76% |
| Doreen Kirk | 8/10 | 657 days | 74% |
| Emma B | 10/10 | 686 days | 73% |
| Dylan | 10/10 | 870 days | 57% |
| Tzan from CA | 10/10 | 901 days | 54% |
| Julie | 10/10 | 962 days | 48% |
| Tom | 10/10 | 1051 days | 39% |
| Amy Shoemake | 10/10 | 1113 days | 34% |
| Evan | 10/10 | 1143 days | 32% |
| Roxanne | 10/10 | 1508 days | 11% |
| Cera | 10/10 | 1661 days | 6% |
| Wayne Ravelich | 8/10 | 1753 days | 5% |
| Clive | 10/10 | 1812 days | 5% |
| Tourist in my own country | 1/10 | 1812 days | 2% |
| Jade Bray | 9/10 | 1812 days | 5% |
| Harry | 10/10 | 1812 days | 5% |
| Dan | 9/10 | 1873 days | 5% |
| Teesh K | 9/10 | 1873 days | 5% |
| Daretobe | 9/10 | 1873 days | 5% |
| Manuela | 10/10 | 1934 days | 5% |
| Shar-ron & Jim | 9/10 | 1934 days | 5% |
| Holly J | 8/10 | 1996 days | 5% |
| Anneke | 10/10 | 2118 days | 4% |
| Red G. | 10/10 | 2147 days | 4% |
| Thpes | 8/10 | 2178 days | 4% |
| Brad | 10/10 | 2178 days | 4% |
| Josh & Eleanor | 9/10 | 2270 days | 4% |
| Phil Bennett | 9/10 | 2300 days | 4% |
| Phil | 9/10 | 2300 days | 4% |
| Shelbi Kelly | 10/10 | 2300 days | 4% |
| Gaudenz Schnell | 10/10 | 2483 days | 4% |
| Marie van Tol | 9/10 | 2512 days | 4% |
| Beth | 10/10 | 2512 days | 4% |
| Jeremy | 9/10 | 2543 days | 4% |
| Jacqui | 10/10 | 2574 days | 3% |
| Marco | 9/10 | 2604 days | 3% |
| Ryan | 10/10 | 2635 days | 3% |
| Grizzly Girl | 10/10 | 2635 days | 3% |
| Lance | 10/10 | 2635 days | 3% |
| Daphne H | 9/10 | 2665 days | 3% |
| Cassie | 9/10 | 2665 days | 3% |
| Esther | 8/10 | 2757 days | 3% |
| Clovis C. | 10/10 | 2818 days | 3% |
| Tom J. | 9/10 | 2849 days | 3% |
| Anke | 9/10 | 2849 days | 3% |
| S Weslake | 9/10 | 2849 days | 3% |
| Tom Meulders | 5/10 | 2921 days | 2% |
| Joe Trigg | 5/10 | 2971 days | 2% |
| Gary Prescot | 8/10 | 3002 days | 3% |
| Peter Suan | 10/10 | 3115 days | 2% |
| Lotta Vuorjoki | 10/10 | 3146 days | 2% |
| Janet Pentelow | 7/10 | 3175 days | 2% |
| Julia Kurtz | 8/10 | 3184 days | 2% |
| Tracey Leyston | 10/10 | 3224 days | 2% |
| Kati Behrendt | 9/10 | 3232 days | 2% |
| Tombeadle | 10/10 | 3241 days | 2% |
| Peter Armstrong | 6/10 | 3241 days | 2% |
| Erich Brueggermann | 7/10 | 3271 days | 2% |
| Rebecca Lindsey | 7/10 | 3272 days | 2% |
| Robert Hunt | 8/10 | 3314 days | 2% |
| Sheryl Hicks | 8/10 | 3336 days | 2% |
| Ivan Wee | 10/10 | 3340 days | 2% |
| Daphne H | 9/10 | 3388 days | 2% |
| Daniel Gold | 10/10 | 3486 days | 2% |
| william Sinclair | 10/10 | 3486 days | 2% |
| samuele cason | 10/10 | 3517 days | 2% |
| Wayne Jeskie | 9/10 | 3528 days | 2% |
| Ray Tombs | 10/10 | 3538 days | 2% |
| Julian Minnis | 10/10 | 3539 days | 2% |
| Jean Evans | 10/10 | 3578 days | 2% |
| Richard Thorpe | 7/10 | 3583 days | 1% |
| Philippa and Adam | 9/10 | 3594 days | 1% |
| Mike Awater | 10/10 | 3596 days | 1% |
| Julia Rey | 10/10 | 3604 days | 1% |
| Henry Gann | 10/10 | 3606 days | 1% |
| Jenn | 10/10 | 3636 days | 1% |
| Brian Gray | 10/10 | 3638 days | 1% |
| Meta bobnar | 9/10 | 3729 days | 1% |
| Kirsty Longland | 10/10 | 3762 days | 1% |
| Wolfgang Rank | 10/10 | 3913 days | 1% |
| Stephanie Poppe | 7/10 | 3919 days | 1% |
| Esther Itier | 8/10 | 3939 days | 1% |
| Thomas Neron | 8/10 | 3939 days | 1% |
| Jaron Frost | 10/10 | 3944 days | 1% |
| Pete Arney | 9/10 | 3945 days | 1% |
| Averil Brown | 9/10 | 3970 days | 1% |
| Janie James | 10/10 | 4003 days | 1% |
| Enrico Anna | 10/10 | 4003 days | 1% |
| mark radford | 10/10 | 4003 days | 1% |
| Bjorn Privat | 10/10 | 4012 days | 1% |
| Ingrid Harder | 10/10 | 4034 days | 1% |
| Joanne Robertson | 8/10 | 4042 days | 0% |
| johno Tunnell | 9/10 | 4064 days | 1% |
| Karen Boot | 8/10 | 4064 days | 1% |
| Emma Barr | 10/10 | 4064 days | 1% |
| Nicola Whelan Henderson | 10/10 | 4064 days | 1% |
| Ellen McKee | 10/10 | 4064 days | 1% |
| Scott kearney | 10/10 | 4064 days | 1% |
| Lucas MacDonald | 10/10 | 4064 days | 1% |
| Hartwig Crailsheim | 10/10 | 4064 days | 1% |
| kim haward | 10/10 | 4157 days | 0% |
| Alan Williams | 10/10 | 4278 days | 0% |
| Thomas Hölscher | 10/10 | 4278 days | 0% |
| Thomas Walsh | 9/10 | 4310 days | 0% |
| Steve Fraser | 5/10 | 4338 days | 0% |
| Lee D | 1/10 | 4553 days | 0% |
| Alex Laidlaw | 5/10 | 4772 days | 0% |
| Sander Heike | 8/10 | 5012 days | 1% |
| Monika Kneidl | 7/10 | 5015 days | 1% |
| Lorna Williams | 7/10 | 5035 days | 1% |
| Hilbert vanEssen | 3/10 | 5037 days | 0% |
| Ed & Katie Riches | 6/10 | 5052 days | 1% |
| Preben vil Helmsen | 6/10 | 5052 days | 1% |
| Thomas & Ruth Hardmeier | 1/10 | 5057 days | 0% |
| Kurt & Noemi Buhler | 1/10 | 5064 days | 0% |
| Des & Ann Bidwell | 6/10 | 5064 days | 1% |
| Dugald McCallum | 5/10 | 5068 days | 0% |
| James McColl | 10/10 | 5161 days | 1% |
| Powerfamily | 8/10 | 5284 days | 1% |
| Jaime Ress | 8/10 | 5386 days | 1% |
| Cory Wornell | 10/10 | 5395 days | 1% |
| Thelia Beament | 8/10 | 5409 days | 1% |
| Tim Wright | 7/10 | 5432 days | 1% |
| SonjaG | 5/10 | 6122 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverside Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.48% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Riverside Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverside Holiday Park experience has been adjusted for 73 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 70 | -1.42% |
| 71 | -1.44% |
| 72 | -1.46% |
| 73 | -1.48% |
| 74 | -1.50% |
| 75 | -1.52% |
| 76 | -1.54% |
| … | … |
Balancing Adjustment
0.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.