Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Riverside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Riverside Holiday Park
Valid Reviews
131 Valid Reviews
The Riverside Holiday Park experience has a total of 136 reviews. There are 131 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 131 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 63 |
|
48% |
| 9/10 | 28 |
|
21% |
| 8/10 | 17 |
|
13% |
| 7/10 | 8 |
|
6% |
| 6/10 | 4 |
|
3% |
| 5/10 | 6 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 4 |
|
3% |
86.64% Average
The raw data average (mean) for all the Riverside Holiday Park valid reviews is 86.64% and is based on 131 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 131 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
10% |
| 9/10 | 0 |
|
0% |
| 8/10 | 6 |
|
30% |
| 7/10 | 3 |
|
15% |
| 6/10 | 3 |
|
15% |
| 5/10 | 3 |
|
15% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
5% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
10% |
63.50% Average
The raw data average (mean) for all the Riverside Holiday Park face-to-face reviews is 63.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Toni | 10/10 | 77 days | 100% |
| Rich | 10/10 | 138 days | 99% |
| Jan | 10/10 | 319 days | 95% |
| Felix Koester | 10/10 | 381 days | 92% |
| EI | 9/10 | 411 days | 90% |
| Ellie | 9/10 | 442 days | 88% |
| Kay | 9/10 | 625 days | 77% |
| Georgie | 10/10 | 656 days | 76% |
| Doreen Kirk | 8/10 | 656 days | 74% |
| Emma B | 10/10 | 685 days | 73% |
| Dylan | 10/10 | 869 days | 57% |
| Tzan from CA | 10/10 | 900 days | 54% |
| Julie | 10/10 | 961 days | 48% |
| Tom | 10/10 | 1050 days | 39% |
| Amy Shoemake | 10/10 | 1112 days | 34% |
| Evan | 10/10 | 1142 days | 32% |
| Roxanne | 10/10 | 1507 days | 11% |
| Cera | 10/10 | 1660 days | 7% |
| Wayne Ravelich | 8/10 | 1752 days | 5% |
| Clive | 10/10 | 1811 days | 5% |
| Tourist in my own country | 1/10 | 1811 days | 2% |
| Jade Bray | 9/10 | 1811 days | 5% |
| Harry | 10/10 | 1811 days | 5% |
| Dan | 9/10 | 1872 days | 5% |
| Teesh K | 9/10 | 1872 days | 5% |
| Daretobe | 9/10 | 1872 days | 5% |
| Manuela | 10/10 | 1933 days | 5% |
| Shar-ron & Jim | 9/10 | 1933 days | 5% |
| Holly J | 8/10 | 1995 days | 5% |
| Anneke | 10/10 | 2117 days | 4% |
| Red G. | 10/10 | 2146 days | 4% |
| Thpes | 8/10 | 2177 days | 4% |
| Brad | 10/10 | 2177 days | 4% |
| Josh & Eleanor | 9/10 | 2269 days | 4% |
| Phil Bennett | 9/10 | 2299 days | 4% |
| Phil | 9/10 | 2299 days | 4% |
| Shelbi Kelly | 10/10 | 2299 days | 4% |
| Gaudenz Schnell | 10/10 | 2483 days | 4% |
| Marie van Tol | 9/10 | 2511 days | 4% |
| Beth | 10/10 | 2511 days | 4% |
| Jeremy | 9/10 | 2542 days | 4% |
| Jacqui | 10/10 | 2573 days | 3% |
| Marco | 9/10 | 2603 days | 3% |
| Ryan | 10/10 | 2634 days | 3% |
| Grizzly Girl | 10/10 | 2634 days | 3% |
| Lance | 10/10 | 2634 days | 3% |
| Daphne H | 9/10 | 2664 days | 3% |
| Cassie | 9/10 | 2664 days | 3% |
| Esther | 8/10 | 2756 days | 3% |
| Clovis C. | 10/10 | 2817 days | 3% |
| Tom J. | 9/10 | 2848 days | 3% |
| Anke | 9/10 | 2848 days | 3% |
| S Weslake | 9/10 | 2848 days | 3% |
| Tom Meulders | 5/10 | 2920 days | 2% |
| Joe Trigg | 5/10 | 2970 days | 2% |
| Gary Prescot | 8/10 | 3001 days | 3% |
| Peter Suan | 10/10 | 3114 days | 2% |
| Lotta Vuorjoki | 10/10 | 3145 days | 2% |
| Janet Pentelow | 7/10 | 3174 days | 2% |
| Julia Kurtz | 8/10 | 3183 days | 2% |
| Tracey Leyston | 10/10 | 3223 days | 2% |
| Kati Behrendt | 9/10 | 3231 days | 2% |
| Tombeadle | 10/10 | 3241 days | 2% |
| Peter Armstrong | 6/10 | 3241 days | 2% |
| Erich Brueggermann | 7/10 | 3270 days | 2% |
| Rebecca Lindsey | 7/10 | 3272 days | 2% |
| Robert Hunt | 8/10 | 3313 days | 2% |
| Sheryl Hicks | 8/10 | 3335 days | 2% |
| Ivan Wee | 10/10 | 3339 days | 2% |
| Daphne H | 9/10 | 3387 days | 2% |
| Daniel Gold | 10/10 | 3486 days | 2% |
| william Sinclair | 10/10 | 3486 days | 2% |
| samuele cason | 10/10 | 3517 days | 2% |
| Wayne Jeskie | 9/10 | 3527 days | 2% |
| Ray Tombs | 10/10 | 3537 days | 2% |
| Julian Minnis | 10/10 | 3538 days | 2% |
| Jean Evans | 10/10 | 3578 days | 2% |
| Richard Thorpe | 7/10 | 3582 days | 1% |
| Philippa and Adam | 9/10 | 3593 days | 1% |
| Mike Awater | 10/10 | 3595 days | 1% |
| Julia Rey | 10/10 | 3603 days | 1% |
| Henry Gann | 10/10 | 3605 days | 1% |
| Jenn | 10/10 | 3635 days | 1% |
| Brian Gray | 10/10 | 3638 days | 1% |
| Meta bobnar | 9/10 | 3728 days | 1% |
| Kirsty Longland | 10/10 | 3761 days | 1% |
| Wolfgang Rank | 10/10 | 3912 days | 1% |
| Stephanie Poppe | 7/10 | 3918 days | 1% |
| Esther Itier | 8/10 | 3938 days | 1% |
| Thomas Neron | 8/10 | 3938 days | 1% |
| Jaron Frost | 10/10 | 3944 days | 1% |
| Pete Arney | 9/10 | 3944 days | 1% |
| Averil Brown | 9/10 | 3969 days | 1% |
| Janie James | 10/10 | 4003 days | 1% |
| Enrico Anna | 10/10 | 4003 days | 1% |
| mark radford | 10/10 | 4003 days | 1% |
| Bjorn Privat | 10/10 | 4011 days | 1% |
| Ingrid Harder | 10/10 | 4034 days | 1% |
| Joanne Robertson | 8/10 | 4041 days | 0% |
| johno Tunnell | 9/10 | 4064 days | 1% |
| Karen Boot | 8/10 | 4064 days | 1% |
| Emma Barr | 10/10 | 4064 days | 1% |
| Nicola Whelan Henderson | 10/10 | 4064 days | 1% |
| Ellen McKee | 10/10 | 4064 days | 1% |
| Scott kearney | 10/10 | 4064 days | 1% |
| Lucas MacDonald | 10/10 | 4064 days | 1% |
| Hartwig Crailsheim | 10/10 | 4064 days | 1% |
| kim haward | 10/10 | 4156 days | 0% |
| Alan Williams | 10/10 | 4278 days | 0% |
| Thomas Hölscher | 10/10 | 4278 days | 0% |
| Thomas Walsh | 9/10 | 4309 days | 0% |
| Steve Fraser | 5/10 | 4337 days | 0% |
| Lee D | 1/10 | 4552 days | 0% |
| Alex Laidlaw | 5/10 | 4771 days | 0% |
| Sander Heike | 8/10 | 5011 days | 1% |
| Monika Kneidl | 7/10 | 5014 days | 1% |
| Lorna Williams | 7/10 | 5034 days | 1% |
| Hilbert vanEssen | 3/10 | 5036 days | 0% |
| Ed & Katie Riches | 6/10 | 5051 days | 1% |
| Preben vil Helmsen | 6/10 | 5051 days | 1% |
| Thomas & Ruth Hardmeier | 1/10 | 5056 days | 0% |
| Kurt & Noemi Buhler | 1/10 | 5063 days | 0% |
| Des & Ann Bidwell | 6/10 | 5063 days | 1% |
| Dugald McCallum | 5/10 | 5067 days | 0% |
| James McColl | 10/10 | 5160 days | 1% |
| Powerfamily | 8/10 | 5283 days | 1% |
| Jaime Ress | 8/10 | 5385 days | 1% |
| Cory Wornell | 10/10 | 5394 days | 1% |
| Thelia Beament | 8/10 | 5408 days | 1% |
| Tim Wright | 7/10 | 5431 days | 1% |
| SonjaG | 5/10 | 6121 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Riverside Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.46% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Riverside Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Riverside Holiday Park experience has been adjusted for 72 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 69 | -1.40% |
| 70 | -1.42% |
| 71 | -1.44% |
| 72 | -1.46% |
| 73 | -1.48% |
| 74 | -1.50% |
| 75 | -1.52% |
| … | … |
Balancing Adjustment
0.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.