G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Collingwood Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Collingwood Holiday Park
Valid Reviews
55 Valid Reviews
The Collingwood Holiday Park experience has a total of 57 reviews. There are 55 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 55 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
36% |
| 9/10 | 16 |
|
29% |
| 8/10 | 11 |
|
20% |
| 7/10 | 3 |
|
5% |
| 6/10 | 3 |
|
5% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
86.55% Average
The raw data average (mean) for all the Collingwood Holiday Park valid reviews is 86.55% and is based on 55 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
17 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 55 valid reviews, the experience has 17 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 17 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
18% |
| 9/10 | 3 |
|
18% |
| 8/10 | 5 |
|
29% |
| 7/10 | 2 |
|
12% |
| 6/10 | 3 |
|
18% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
6% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
78.24% Average
The raw data average (mean) for all the Collingwood Holiday Park face-to-face reviews is 78.24% and is based on 17 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kingyclan | 9/10 | 260 days | 100% |
| Jane | 9/10 | 321 days | 98% |
| Chloe | 10/10 | 352 days | 98% |
| Vanda | 10/10 | 566 days | 86% |
| Christian Wood | 10/10 | 625 days | 82% |
| CB | 7/10 | 625 days | 76% |
| Bayart | 9/10 | 625 days | 81% |
| RR | 10/10 | 656 days | 79% |
| Florian | 10/10 | 686 days | 77% |
| M&G Papamoa | 10/10 | 959 days | 50% |
| Scott Lindique | 10/10 | 990 days | 47% |
| Carlos. Christchurch | 10/10 | 1021 days | 44% |
| Graeme | 8/10 | 1296 days | 21% |
| Laz. | 8/10 | 1296 days | 21% |
| Kumar | 1/10 | 1324 days | 8% |
| Clive | 9/10 | 1355 days | 18% |
| Paul Smith | 9/10 | 2055 days | 4% |
| Stephen Lindsay | 9/10 | 2331 days | 4% |
| Colin Petherbridge | 9/10 | 2432 days | 4% |
| Geart-Jan Benedictus | 8/10 | 2455 days | 4% |
| Blu Ice | 10/10 | 2500 days | 4% |
| Matt | 10/10 | 2695 days | 3% |
| Freddy Gates | 8/10 | 2733 days | 3% |
| Dave Kitson | 10/10 | 2751 days | 3% |
| Francis Williams | 10/10 | 2814 days | 3% |
| Paul Miller | 9/10 | 3131 days | 2% |
| Ives van Neck | 10/10 | 3137 days | 2% |
| Jean marc Daubenfeld | 10/10 | 3176 days | 2% |
| Steffen and Johannes | 8/10 | 3201 days | 2% |
| Scott Brooks | 10/10 | 3435 days | 2% |
| Sarrob Sarrob | 9/10 | 3487 days | 2% |
| Martin Bakker | 9/10 | 3546 days | 1% |
| Mark Angell | 9/10 | 3556 days | 1% |
| Chrissy Clements | 9/10 | 3607 days | 1% |
| Sunny Sailing | 9/10 | 3761 days | 1% |
| Brita Topp | 8/10 | 3822 days | 1% |
| Sarah | 7/10 | 3861 days | 1% |
| Sanne Sprogoe Borgaa | 10/10 | 3893 days | 1% |
| Lars Borgaa | 8/10 | 3893 days | 1% |
| Huang Wai | 9/10 | 3900 days | 1% |
| Elin Andersson | 8/10 | 3912 days | 1% |
| Elin Paulssen | 9/10 | 3912 days | 1% |
| GARRYBLOWER | 10/10 | 3943 days | 1% |
| Collacott | 9/10 | 4232 days | 0% |
| Owen Dunning | 6/10 | 4587 days | 1% |
| Katrin | 10/10 | 4605 days | 1% |
| aardvark | 8/10 | 4857 days | 1% |
| Marjan Van Den Braak | 7/10 | 4950 days | 1% |
| Waitson | 8/10 | 4950 days | 1% |
| inda Hall | 8/10 | 4974 days | 1% |
| Lorena | 10/10 | 5342 days | 1% |
| Norbert Hainz | 4/10 | 5355 days | 0% |
| helennz | 6/10 | 5358 days | 1% |
| Mr & Mrs Sage | 10/10 | 5359 days | 1% |
| Barry Treve | 6/10 | 5655 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Collingwood Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.98% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 76 days. However the Collingwood Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Collingwood Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.94% |
| 198 | -2.95% |
| 199 | -2.97% |
| 200 | -2.98% |
| 201 | -3.00% |
| 202 | -3.01% |
| 203 | -3.03% |
| … | … |
Balancing Adjustment
1.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.