G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Smiths Farm Holiday Park
Valid Reviews
155 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 157 reviews. There are 155 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 113 |
|
73% |
| 9/10 | 27 |
|
17% |
| 8/10 | 13 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.06% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.06% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Steve | 9/10 | 53 days | 100% |
| EI | 10/10 | 145 days | 100% |
| Andi | 10/10 | 145 days | 100% |
| Hannah | 8/10 | 145 days | 98% |
| Joe | 10/10 | 176 days | 99% |
| Aragorn | 10/10 | 329 days | 95% |
| Thomas | 10/10 | 419 days | 91% |
| Pierre and Martine | 10/10 | 419 days | 91% |
| Mike Howe | 10/10 | 419 days | 91% |
| Sebastian | 10/10 | 450 days | 89% |
| Thomas & Annette | 10/10 | 481 days | 88% |
| Anna | 10/10 | 542 days | 84% |
| Zoe M | 10/10 | 542 days | 84% |
| Thomas Engelhardt | 10/10 | 572 days | 82% |
| RM | 10/10 | 634 days | 78% |
| Corinne | 8/10 | 695 days | 72% |
| ellie | 10/10 | 695 days | 73% |
| Brendan | 10/10 | 725 days | 71% |
| Steve | 10/10 | 756 days | 68% |
| Milly | 10/10 | 784 days | 66% |
| Sarah Woolley | 10/10 | 784 days | 66% |
| Imme | 10/10 | 815 days | 63% |
| Christian Wood | 10/10 | 815 days | 63% |
| Kevin McCall | 10/10 | 846 days | 60% |
| Ralph | 10/10 | 1211 days | 27% |
| Bex & Carl | 10/10 | 1211 days | 27% |
| Gem | 10/10 | 1241 days | 25% |
| Andrew | 10/10 | 1425 days | 14% |
| Kristine V | 10/10 | 1455 days | 13% |
| Barbora | 10/10 | 1514 days | 10% |
| Cloe | 10/10 | 1698 days | 6% |
| Kay | 8/10 | 1759 days | 5% |
| Isabella S | 10/10 | 1790 days | 5% |
| Elin Pranter | 10/10 | 1820 days | 5% |
| Zuzana and family | 10/10 | 1851 days | 5% |
| Just a guy | 10/10 | 1851 days | 5% |
| Liz Wade | 8/10 | 1879 days | 5% |
| Tom S | 10/10 | 1911 days | 5% |
| Erica | 8/10 | 1911 days | 5% |
| Dieter Giesen | 10/10 | 1911 days | 5% |
| Robert | 10/10 | 1942 days | 5% |
| Chris | 10/10 | 1942 days | 5% |
| Callum Mann | 10/10 | 2003 days | 5% |
| Martin Hansen | 10/10 | 2003 days | 5% |
| angelika19 | 10/10 | 2003 days | 5% |
| Anonymous | 10/10 | 2064 days | 4% |
| Anonymous | 10/10 | 2095 days | 4% |
| Nia | 9/10 | 2186 days | 4% |
| Maeike | 9/10 | 2217 days | 4% |
| Maika Laura | 10/10 | 2217 days | 4% |
| Axel & Sabine | 10/10 | 2217 days | 4% |
| Michael | 10/10 | 2245 days | 4% |
| Simone Maccagnan | 10/10 | 2276 days | 4% |
| Beate | 9/10 | 2276 days | 4% |
| Jonas and Lottie | 10/10 | 2307 days | 4% |
| Anita | 9/10 | 2307 days | 4% |
| Lance | 10/10 | 2337 days | 4% |
| Julia Thompson | 10/10 | 2337 days | 4% |
| Brett See | 10/10 | 2368 days | 4% |
| Grizzly Girl | 9/10 | 2368 days | 4% |
| kael Matthews | 9/10 | 2368 days | 4% |
| Kimberly | 10/10 | 2398 days | 4% |
| Jenna webber | 9/10 | 2398 days | 4% |
| Karina | 10/10 | 2582 days | 3% |
| Alde | 10/10 | 2582 days | 3% |
| The Weathersons | 9/10 | 2595 days | 2% |
| Tina Elsdon | 10/10 | 2640 days | 3% |
| Joanna du Toit | 9/10 | 2671 days | 3% |
| Nel Warnaar | 10/10 | 2677 days | 3% |
| Nigel Chapman | 10/10 | 2701 days | 3% |
| Craig Cini | 10/10 | 2766 days | 3% |
| Daniel Unkel | 10/10 | 2815 days | 3% |
| Eric Adelman | 10/10 | 2862 days | 3% |
| Jo Clarke | 8/10 | 2903 days | 3% |
| Jason Morehouse | 10/10 | 2946 days | 3% |
| Alan Brown | 5/10 | 2975 days | 2% |
| Matthias Wohlgemuth | 7/10 | 2989 days | 2% |
| Leilani Lemusu-Read | 10/10 | 3005 days | 3% |
| Kathrin Weigl | 10/10 | 3023 days | 3% |
| Yachar Tajamady | 10/10 | 3064 days | 2% |
| Tina Brill | 10/10 | 3097 days | 2% |
| Robert Ciarrocchi | 10/10 | 3165 days | 2% |
| Courtney | 10/10 | 3190 days | 2% |
| Cullen Wiginton | 10/10 | 3232 days | 2% |
| Alan Honey | 9/10 | 3262 days | 2% |
| Shaun Burns | 10/10 | 3270 days | 2% |
| Etienne Boeziek | 10/10 | 3274 days | 2% |
| Julia Clark | 9/10 | 3298 days | 2% |
| Sandra Kruse | 10/10 | 3300 days | 2% |
| Victoria Lee | 10/10 | 3380 days | 2% |
| Max Brunner | 10/10 | 3395 days | 2% |
| Hanna from Germany | 10/10 | 3407 days | 2% |
| Sarah Gurney | 10/10 | 3432 days | 2% |
| Ron Web | 10/10 | 3432 days | 2% |
| Claudius How | 10/10 | 3433 days | 2% |
| Jayne Lewis | 10/10 | 3433 days | 2% |
| Jade Duncan | 10/10 | 3451 days | 2% |
| Steve Warren | 10/10 | 3462 days | 2% |
| Megan | 10/10 | 3493 days | 2% |
| Nicolas Justin | 10/10 | 3668 days | 1% |
| Julia | 10/10 | 3677 days | 1% |
| John Wray | 10/10 | 3705 days | 1% |
| Constantin D | 10/10 | 3718 days | 1% |
| Jonathan Arndt | 10/10 | 3719 days | 1% |
| Virpi Andersson | 10/10 | 3736 days | 1% |
| Dieter Schmees | 9/10 | 3749 days | 1% |
| Manuela | 10/10 | 3764 days | 1% |
| Dieter & Lydia Schmees | 9/10 | 3767 days | 1% |
| Bert Snel | 10/10 | 3767 days | 1% |
| oren schnabel | 10/10 | 3767 days | 1% |
| SUE COLEMAN | 9/10 | 3767 days | 1% |
| Astrid Egesten | 9/10 | 3775 days | 1% |
| Gianpiero Rodari | 9/10 | 3797 days | 1% |
| sahni | 9/10 | 3982 days | 1% |
| Jan Legein | 10/10 | 4020 days | 0% |
| Josefin Lind | 9/10 | 4022 days | 0% |
| Herman Holmgist | 9/10 | 4022 days | 0% |
| Leeann Newton | 9/10 | 4069 days | 0% |
| Andrew Young | 10/10 | 4071 days | 0% |
| GN100 | 9/10 | 4071 days | 0% |
| Michael Turek | 10/10 | 4102 days | 0% |
| Linda Morey | 10/10 | 4102 days | 0% |
| Eric and Nienke | 8/10 | 4133 days | 0% |
| Julian Kemp | 10/10 | 4163 days | 0% |
| Steve Warren | 10/10 | 4194 days | 0% |
| PaulMacca | 10/10 | 4286 days | 0% |
| AoP | 10/10 | 4408 days | 1% |
| Penny Compton | 10/10 | 4408 days | 1% |
| Julian Roots | 8/10 | 4408 days | 1% |
| Helen and Ogi | 10/10 | 4421 days | 1% |
| Lis Bon | 10/10 | 4436 days | 1% |
| Pahlfamily | 10/10 | 4467 days | 1% |
| Joroen Borkert | 9/10 | 4485 days | 1% |
| Johannes OBerlin | 10/10 | 4770 days | 1% |
| Shavill | 10/10 | 4773 days | 1% |
| Michael Stoll | 10/10 | 4783 days | 1% |
| E Smudde | 8/10 | 4786 days | 1% |
| RhysWendy | 10/10 | 4833 days | 1% |
| Ken Jones | 9/10 | 5114 days | 1% |
| Steve Waterhouse | 8/10 | 5124 days | 1% |
| Jan Visser | 8/10 | 5139 days | 1% |
| Victoria Purver | 10/10 | 5142 days | 1% |
| Andrew Koster | 9/10 | 5152 days | 1% |
| Emma Edis-Bates | 9/10 | 5155 days | 1% |
| rhubarbsky | 10/10 | 5229 days | 1% |
| krisevelyn | 9/10 | 5443 days | 1% |
| Caitriona Doyle | 10/10 | 5526 days | 1% |
| Hanz | 10/10 | 5528 days | 1% |
| Linley Faulkner | 10/10 | 5532 days | 1% |
| EA Anders | 10/10 | 5549 days | 1% |
| Family van Hessem | 8/10 | 5552 days | 1% |
| Anna | 10/10 | 5602 days | 1% |
| Jessica Clarisse | 10/10 | 5606 days | 1% |
| Christine Suess | 10/10 | 5606 days | 1% |
| LindaV | 8/10 | 5872 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 8 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.13% |
| 8 | -0.15% |
| 9 | -0.17% |
| 10 | -0.19% |
| 11 | -0.21% |
| … | … |
Balancing Adjustment
0.21% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.