Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Smiths Farm Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Smiths Farm Holiday Park
Valid Reviews
154 Valid Reviews
The Smiths Farm Holiday Park experience has a total of 155 reviews. There are 154 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 154 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 113 |
|
73% |
| 9/10 | 26 |
|
17% |
| 8/10 | 13 |
|
8% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
96.10% Average
The raw data average (mean) for all the Smiths Farm Holiday Park valid reviews is 96.10% and is based on 154 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
29 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 154 valid reviews, the experience has 29 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 29 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 13 |
|
45% |
| 9/10 | 11 |
|
38% |
| 8/10 | 5 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
92.76% Average
The raw data average (mean) for all the Smiths Farm Holiday Park face-to-face reviews is 92.76% and is based on 29 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| EI | 10/10 | 47 days | 100% |
| Andi | 10/10 | 47 days | 100% |
| Hannah | 8/10 | 47 days | 98% |
| Joe | 10/10 | 78 days | 100% |
| Aragorn | 10/10 | 231 days | 97% |
| Thomas | 10/10 | 321 days | 94% |
| Pierre and Martine | 10/10 | 321 days | 94% |
| Mike Howe | 10/10 | 321 days | 94% |
| Sebastian | 10/10 | 352 days | 93% |
| Thomas & Annette | 10/10 | 383 days | 92% |
| Anna | 10/10 | 444 days | 89% |
| Zoe M | 10/10 | 444 days | 89% |
| Thomas Engelhardt | 10/10 | 474 days | 87% |
| RM | 10/10 | 536 days | 84% |
| Corinne | 8/10 | 597 days | 78% |
| ellie | 10/10 | 597 days | 80% |
| Brendan | 10/10 | 627 days | 78% |
| Steve | 10/10 | 658 days | 75% |
| Milly | 10/10 | 686 days | 73% |
| Sarah Woolley | 10/10 | 686 days | 73% |
| Imme | 10/10 | 717 days | 71% |
| Christian Wood | 10/10 | 717 days | 71% |
| Kevin McCall | 10/10 | 748 days | 68% |
| Ralph | 10/10 | 1113 days | 34% |
| Bex & Carl | 10/10 | 1113 days | 34% |
| Gem | 10/10 | 1143 days | 32% |
| Andrew | 10/10 | 1327 days | 19% |
| Kristine V | 10/10 | 1357 days | 17% |
| Barbora | 10/10 | 1416 days | 15% |
| Cloe | 10/10 | 1600 days | 8% |
| Kay | 8/10 | 1661 days | 6% |
| Isabella S | 10/10 | 1692 days | 6% |
| Elin Pranter | 10/10 | 1722 days | 6% |
| Zuzana and family | 10/10 | 1753 days | 5% |
| Just a guy | 10/10 | 1753 days | 5% |
| Liz Wade | 8/10 | 1782 days | 5% |
| Tom S | 10/10 | 1813 days | 5% |
| Erica | 8/10 | 1813 days | 5% |
| Dieter Giesen | 10/10 | 1813 days | 5% |
| Robert | 10/10 | 1844 days | 5% |
| Chris | 10/10 | 1844 days | 5% |
| Callum Mann | 10/10 | 1905 days | 5% |
| Martin Hansen | 10/10 | 1905 days | 5% |
| angelika19 | 10/10 | 1905 days | 5% |
| Anonymous | 10/10 | 1966 days | 5% |
| Anonymous | 10/10 | 1997 days | 5% |
| Nia | 9/10 | 2088 days | 4% |
| Maeike | 9/10 | 2119 days | 4% |
| Maika Laura | 10/10 | 2119 days | 4% |
| Axel & Sabine | 10/10 | 2119 days | 4% |
| Michael | 10/10 | 2147 days | 4% |
| Simone Maccagnan | 10/10 | 2178 days | 4% |
| Beate | 9/10 | 2178 days | 4% |
| Jonas and Lottie | 10/10 | 2209 days | 4% |
| Anita | 9/10 | 2209 days | 4% |
| Lance | 10/10 | 2239 days | 4% |
| Julia Thompson | 10/10 | 2239 days | 4% |
| Brett See | 10/10 | 2270 days | 4% |
| Grizzly Girl | 9/10 | 2270 days | 4% |
| kael Matthews | 9/10 | 2270 days | 4% |
| Kimberly | 10/10 | 2300 days | 4% |
| Jenna webber | 9/10 | 2300 days | 4% |
| Karina | 10/10 | 2484 days | 4% |
| Alde | 10/10 | 2484 days | 4% |
| The Weathersons | 9/10 | 2497 days | 3% |
| Tina Elsdon | 10/10 | 2543 days | 4% |
| Joanna du Toit | 9/10 | 2574 days | 3% |
| Nel Warnaar | 10/10 | 2579 days | 4% |
| Nigel Chapman | 10/10 | 2603 days | 3% |
| Craig Cini | 10/10 | 2668 days | 3% |
| Daniel Unkel | 10/10 | 2717 days | 3% |
| Eric Adelman | 10/10 | 2764 days | 3% |
| Jo Clarke | 8/10 | 2805 days | 3% |
| Jason Morehouse | 10/10 | 2849 days | 3% |
| Alan Brown | 5/10 | 2877 days | 2% |
| Matthias Wohlgemuth | 7/10 | 2891 days | 3% |
| Leilani Lemusu-Read | 10/10 | 2908 days | 3% |
| Kathrin Weigl | 10/10 | 2925 days | 3% |
| Yachar Tajamady | 10/10 | 2966 days | 3% |
| Tina Brill | 10/10 | 3000 days | 3% |
| Robert Ciarrocchi | 10/10 | 3067 days | 3% |
| Courtney | 10/10 | 3092 days | 3% |
| Cullen Wiginton | 10/10 | 3134 days | 2% |
| Alan Honey | 9/10 | 3164 days | 2% |
| Shaun Burns | 10/10 | 3172 days | 2% |
| Etienne Boeziek | 10/10 | 3176 days | 2% |
| Julia Clark | 9/10 | 3200 days | 2% |
| Sandra Kruse | 10/10 | 3202 days | 2% |
| Victoria Lee | 10/10 | 3282 days | 2% |
| Max Brunner | 10/10 | 3297 days | 2% |
| Hanna from Germany | 10/10 | 3309 days | 2% |
| Sarah Gurney | 10/10 | 3334 days | 2% |
| Ron Web | 10/10 | 3335 days | 2% |
| Claudius How | 10/10 | 3335 days | 2% |
| Jayne Lewis | 10/10 | 3335 days | 2% |
| Jade Duncan | 10/10 | 3353 days | 2% |
| Steve Warren | 10/10 | 3364 days | 2% |
| Megan | 10/10 | 3396 days | 2% |
| Nicolas Justin | 10/10 | 3570 days | 1% |
| Julia | 10/10 | 3580 days | 2% |
| John Wray | 10/10 | 3608 days | 1% |
| Constantin D | 10/10 | 3620 days | 1% |
| Jonathan Arndt | 10/10 | 3621 days | 1% |
| Virpi Andersson | 10/10 | 3639 days | 1% |
| Dieter Schmees | 9/10 | 3651 days | 1% |
| Manuela | 10/10 | 3666 days | 1% |
| Dieter & Lydia Schmees | 9/10 | 3670 days | 1% |
| Bert Snel | 10/10 | 3670 days | 1% |
| oren schnabel | 10/10 | 3670 days | 1% |
| SUE COLEMAN | 9/10 | 3670 days | 1% |
| Astrid Egesten | 9/10 | 3677 days | 1% |
| Gianpiero Rodari | 9/10 | 3700 days | 1% |
| sahni | 9/10 | 3884 days | 1% |
| Jan Legein | 10/10 | 3922 days | 1% |
| Josefin Lind | 9/10 | 3924 days | 1% |
| Herman Holmgist | 9/10 | 3924 days | 1% |
| Leeann Newton | 9/10 | 3971 days | 1% |
| Andrew Young | 10/10 | 3973 days | 1% |
| GN100 | 9/10 | 3973 days | 1% |
| Michael Turek | 10/10 | 4004 days | 1% |
| Linda Morey | 10/10 | 4004 days | 1% |
| Eric and Nienke | 8/10 | 4035 days | 1% |
| Julian Kemp | 10/10 | 4065 days | 1% |
| Steve Warren | 10/10 | 4096 days | 1% |
| PaulMacca | 10/10 | 4188 days | 0% |
| AoP | 10/10 | 4310 days | 0% |
| Penny Compton | 10/10 | 4310 days | 0% |
| Julian Roots | 8/10 | 4310 days | 0% |
| Helen and Ogi | 10/10 | 4323 days | 0% |
| Lis Bon | 10/10 | 4338 days | 0% |
| Pahlfamily | 10/10 | 4369 days | 0% |
| Joroen Borkert | 9/10 | 4387 days | 1% |
| Johannes OBerlin | 10/10 | 4672 days | 1% |
| Shavill | 10/10 | 4675 days | 1% |
| Michael Stoll | 10/10 | 4685 days | 1% |
| E Smudde | 8/10 | 4688 days | 1% |
| RhysWendy | 10/10 | 4735 days | 1% |
| Ken Jones | 9/10 | 5016 days | 1% |
| Steve Waterhouse | 8/10 | 5026 days | 1% |
| Jan Visser | 8/10 | 5041 days | 1% |
| Victoria Purver | 10/10 | 5044 days | 1% |
| Andrew Koster | 9/10 | 5054 days | 1% |
| Emma Edis-Bates | 9/10 | 5057 days | 1% |
| rhubarbsky | 10/10 | 5131 days | 1% |
| krisevelyn | 9/10 | 5345 days | 1% |
| Caitriona Doyle | 10/10 | 5428 days | 1% |
| Hanz | 10/10 | 5430 days | 1% |
| Linley Faulkner | 10/10 | 5434 days | 1% |
| EA Anders | 10/10 | 5451 days | 1% |
| Family van Hessem | 8/10 | 5454 days | 1% |
| Anna | 10/10 | 5504 days | 1% |
| Jessica Clarisse | 10/10 | 5508 days | 1% |
| Christine Suess | 10/10 | 5508 days | 1% |
| LindaV | 8/10 | 5774 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Smiths Farm Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.32% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Smiths Farm Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Smiths Farm Holiday Park experience has been adjusted for 16 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| 17 | -0.34% |
| 18 | -0.36% |
| 19 | -0.38% |
| … | … |
Balancing Adjustment
0.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
98%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.