Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Athenree Hot Springs & Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Athenree Hot Springs & Holiday Park
Valid Reviews
53 Valid Reviews
The Athenree Hot Springs & Holiday Park experience has a total of 53 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 53 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
45% |
| 9/10 | 14 |
|
26% |
| 8/10 | 9 |
|
17% |
| 7/10 | 2 |
|
4% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
4% |
| 3/10 | 1 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
87.55% Average
The raw data average (mean) for all the Athenree Hot Springs & Holiday Park valid reviews is 87.55% and is based on 53 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
11 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 53 valid reviews, the experience has 11 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 11 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
36% |
| 9/10 | 2 |
|
18% |
| 8/10 | 2 |
|
18% |
| 7/10 | 1 |
|
9% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
9% |
| 3/10 | 1 |
|
9% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.00% Average
The raw data average (mean) for all the Athenree Hot Springs & Holiday Park face-to-face reviews is 80.00% and is based on 11 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Porter | 10/10 | 361 days | 100% |
| Matt magill | 10/10 | 392 days | 99% |
| Campground Reviews | 9/10 | 392 days | 98% |
| Jo McAlpine | 8/10 | 606 days | 84% |
| The Katoas | 10/10 | 667 days | 81% |
| Peter and Lynda | 10/10 | 818 days | 67% |
| Gil Gurney | 10/10 | 849 days | 64% |
| Flower | 1/10 | 910 days | 23% |
| Caravaners | 9/10 | 910 days | 56% |
| Emma | 9/10 | 1122 days | 35% |
| Sebastian Stoof | 7/10 | 1153 days | 31% |
| Qtmac | 9/10 | 1367 days | 18% |
| Teo | 10/10 | 1579 days | 9% |
| Gayle | 4/10 | 1609 days | 5% |
| Anton Reynecke | 9/10 | 1853 days | 5% |
| Robert Thomson | 10/10 | 1914 days | 5% |
| DawnH | 9/10 | 1914 days | 5% |
| Martin Hansen | 8/10 | 1945 days | 5% |
| Martin Hansen | 8/10 | 1945 days | 5% |
| Beth | 9/10 | 2128 days | 5% |
| Evangelene | 10/10 | 2159 days | 5% |
| Brian | 9/10 | 2159 days | 5% |
| Pat Burns | 10/10 | 2159 days | 5% |
| Paul Smith | 8/10 | 2187 days | 4% |
| Freddy | 10/10 | 2218 days | 5% |
| NA | 9/10 | 2249 days | 4% |
| Charlotte | 10/10 | 2279 days | 4% |
| Deb S | 8/10 | 2310 days | 4% |
| John Robinson | 10/10 | 2524 days | 4% |
| Derek Gillard | 10/10 | 2552 days | 4% |
| Phil and Mel Rowson | 10/10 | 2641 days | 4% |
| kerry Delacour | 9/10 | 2705 days | 3% |
| Sam Hone | 10/10 | 3186 days | 2% |
| Aaron wood | 10/10 | 3270 days | 2% |
| Ingel Janssen | 8/10 | 3382 days | 2% |
| Daniela Wall | 8/10 | 3609 days | 1% |
| Craig | 10/10 | 3620 days | 2% |
| Brita Topp | 10/10 | 3924 days | 1% |
| Angus Smith | 10/10 | 4044 days | 1% |
| Patricia Busbach | 10/10 | 4350 days | 0% |
| Graeme | 9/10 | 4715 days | 1% |
| Dirk Faupel | 10/10 | 4810 days | 1% |
| Dirk Faupel | 10/10 | 4810 days | 1% |
| Laura Leigh | 9/10 | 5074 days | 1% |
| nga | 9/10 | 5081 days | 1% |
| M Theuws | 9/10 | 5083 days | 1% |
| Ronald Lippett | 10/10 | 5086 days | 1% |
| Sven | 10/10 | 5096 days | 1% |
| Pete | 8/10 | 5385 days | 1% |
| Coby Aalbrecht | 8/10 | 5473 days | 1% |
| Volker Jåkel | 4/10 | 5543 days | 0% |
| Abigail | 3/10 | 5785 days | 0% |
| Anna | 7/10 | 5785 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Athenree Hot Springs & Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.13% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 48 days. However the Athenree Hot Springs & Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Athenree Hot Springs & Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.07% |
| 198 | -4.09% |
| 199 | -4.11% |
| 200 | -4.13% |
| 201 | -4.15% |
| 202 | -4.17% |
| 203 | -4.19% |
| … | … |
Balancing Adjustment
1.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.