Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Waterworks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
The Waterworks
Valid Reviews
47 Valid Reviews
The The Waterworks experience has a total of 49 reviews. There are 47 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 47 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
51% |
| 9/10 | 10 |
|
21% |
| 8/10 | 9 |
|
19% |
| 7/10 | 2 |
|
4% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.85% Average
The raw data average (mean) for all the The Waterworks valid reviews is 90.85% and is based on 47 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
13 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 47 valid reviews, the experience has 13 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 13 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
23% |
| 9/10 | 3 |
|
23% |
| 8/10 | 5 |
|
38% |
| 7/10 | 1 |
|
8% |
| 6/10 | 1 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.62% Average
The raw data average (mean) for all the The Waterworks face-to-face reviews is 84.62% and is based on 13 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
91.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Emma Keegan | 7/10 | 3459 days | 96% |
| Camille Guevel | 9/10 | 3480 days | 78% |
| Naelan Le Borgue | 8/10 | 3480 days | 76% |
| Jonas Nielsen | 6/10 | 3861 days | 31% |
| Leeann Newton | 10/10 | 3881 days | 38% |
| GN100 | 8/10 | 3881 days | 37% |
| MichelleG2 | 10/10 | 3914 days | 46% |
| William Notcutt | 8/10 | 4279 days | 0% |
| anaelena | 10/10 | 4585 days | 52% |
| Vbeirne | 5/10 | 4645 days | 37% |
| legomobilen | 10/10 | 4706 days | 52% |
| Mary Hamilton | 10/10 | 4706 days | 52% |
| erica130 | 10/10 | 4737 days | 52% |
| debs | 9/10 | 4737 days | 51% |
| floflo | 10/10 | 4859 days | 52% |
| Kim652406 | 10/10 | 4890 days | 52% |
| AliBe | 10/10 | 4890 days | 52% |
| Jo_harper | 10/10 | 4920 days | 52% |
| Jon_and_Family | 9/10 | 4920 days | 51% |
| bryanhamey | 10/10 | 4920 days | 52% |
| deanmatuka | 10/10 | 4951 days | 52% |
| Mirka Tinterova | 9/10 | 4953 days | 39% |
| Mr and Mrs Scott | 8/10 | 5316 days | 51% |
| Carolina Gonzalez | 10/10 | 5342 days | 39% |
| Ralf Genthe | 9/10 | 5361 days | 39% |
| Numun | 9/10 | 5375 days | 51% |
| kathryngorton | 9/10 | 5406 days | 51% |
| ona74 | 10/10 | 5406 days | 52% |
| asiacritics | 8/10 | 5436 days | 51% |
| lizzie | 10/10 | 5436 days | 52% |
| Renee Porter | 10/10 | 5559 days | 52% |
| Jones | 10/10 | 5559 days | 52% |
| Chris Ogilvie | 9/10 | 5559 days | 51% |
| keryhuel patrick | 9/10 | 5559 days | 51% |
| Ben Tee | 10/10 | 5559 days | 52% |
| Lee Hanson | 10/10 | 5620 days | 52% |
| Matene | 10/10 | 5620 days | 52% |
| Charles Lyne | 9/10 | 5620 days | 51% |
| Belinda Muir | 8/10 | 5740 days | 51% |
| xp67 | 10/10 | 5752 days | 52% |
| William McFarlanne | 10/10 | 5895 days | 52% |
| Audrey Fairclough | 10/10 | 5912 days | 52% |
| Andria Davis | 10/10 | 6043 days | 39% |
| SueLinsk | 8/10 | 6380 days | 38% |
| beesom | 8/10 | 6416 days | 38% |
| Rolf | 8/10 | 6428 days | 38% |
| Nicole | 7/10 | 6428 days | 35% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Waterworks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 75 days. However the The Waterworks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Waterworks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.98% |
| 198 | -3.00% |
| 199 | -3.01% |
| 200 | -3.03% |
| 201 | -3.04% |
| 202 | -3.06% |
| 203 | -3.07% |
| … | … |
Balancing Adjustment
1.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.