G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waiteti Trout Stream Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waiteti Trout Stream Holiday Park
Valid Reviews
119 Valid Reviews
The Waiteti Trout Stream Holiday Park experience has a total of 121 reviews. There are 119 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 64 |
|
54% |
| 9/10 | 28 |
|
24% |
| 8/10 | 14 |
|
12% |
| 7/10 | 4 |
|
3% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
88.57% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park valid reviews is 88.57% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
17 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 17 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 17 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
35% |
| 9/10 | 6 |
|
35% |
| 8/10 | 4 |
|
24% |
| 7/10 | 1 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.00% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park face-to-face reviews is 90.00% and is based on 17 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stefan | 1/10 | 1110 days | 52% |
| Naomi | 8/10 | 1202 days | 100% |
| Greg | 10/10 | 1324 days | 73% |
| Liz Wade | 8/10 | 2174 days | 16% |
| Camilla | 10/10 | 2206 days | 16% |
| Orla | 8/10 | 2237 days | 15% |
| Javier Williams | 7/10 | 2237 days | 15% |
| D&R | 10/10 | 2328 days | 15% |
| Mark Jarvis | 9/10 | 2328 days | 15% |
| asomek | 9/10 | 2481 days | 14% |
| TP&MM | 9/10 | 2512 days | 14% |
| Rocket | 9/10 | 2512 days | 14% |
| Dlg | 9/10 | 2571 days | 13% |
| Camping-Dave | 6/10 | 2663 days | 11% |
| Brett Donald | 10/10 | 2927 days | 11% |
| Andy Sheard | 9/10 | 2933 days | 10% |
| Jan Vos | 10/10 | 2981 days | 10% |
| Anna Song | 1/10 | 3210 days | 3% |
| Elaine Yuill | 9/10 | 3258 days | 8% |
| Jo Norsworthy | 9/10 | 3300 days | 8% |
| Mike Guest | 10/10 | 3408 days | 7% |
| juki_ramones | 8/10 | 3422 days | 7% |
| Andrew Nelson | 8/10 | 3556 days | 6% |
| Eric Bellas | 10/10 | 3588 days | 6% |
| Katie Griffin | 8/10 | 3612 days | 5% |
| Axel Merz | 8/10 | 3654 days | 5% |
| Mark George | 10/10 | 3664 days | 5% |
| Anita Liow | 9/10 | 3666 days | 5% |
| Jacci Williams | 2/10 | 3667 days | 2% |
| Sam Howard | 3/10 | 3682 days | 3% |
| Roel Boorsma | 8/10 | 3685 days | 5% |
| David From Switzerland | 9/10 | 3699 days | 5% |
| Maxim Domashev | 1/10 | 3701 days | 2% |
| Gayle Campbell | 10/10 | 3713 days | 5% |
| Jade Duncan | 8/10 | 3750 days | 4% |
| Aengus Jankowsky | 10/10 | 3758 days | 4% |
| Nurul Nadia Naziron | 10/10 | 3763 days | 4% |
| Chiara Magelli | 9/10 | 3864 days | 4% |
| Jason Robus | 7/10 | 3887 days | 3% |
| Elka Keijzer | 6/10 | 3911 days | 3% |
| Emma Keegan | 10/10 | 3941 days | 3% |
| Sabine Hargens | 10/10 | 3992 days | 3% |
| Mike Merrick | 10/10 | 3994 days | 3% |
| Sarah Farr | 10/10 | 4031 days | 2% |
| Bob Lygo | 10/10 | 4031 days | 2% |
| misstassie | 10/10 | 4031 days | 2% |
| Huia Ketcham | 10/10 | 4062 days | 2% |
| Lars Van Uffelen | 1/10 | 4062 days | 1% |
| John K | 10/10 | 4123 days | 2% |
| Teresa Erana | 10/10 | 4153 days | 2% |
| Jenny Duncan | 10/10 | 4185 days | 1% |
| John W | 10/10 | 4246 days | 1% |
| john_seasoned_traveler | 10/10 | 4246 days | 1% |
| Miro Amsalem | 9/10 | 4307 days | 0% |
| Robyn McDermott | 9/10 | 4307 days | 0% |
| Cimino Cole | 10/10 | 4307 days | 0% |
| Julie Ledanois | 8/10 | 4349 days | 0% |
| Pierre Gentile | 8/10 | 4349 days | 0% |
| Alex Sheldon | 9/10 | 4363 days | 0% |
| Stefan Reutler | 10/10 | 4363 days | 0% |
| Granste Stéphane | 10/10 | 4366 days | 0% |
| Andrew Young | 10/10 | 4366 days | 0% |
| Jenny Hall | 7/10 | 4397 days | 3% |
| Janine K | 9/10 | 4397 days | 4% |
| Stuart Hazelton | 10/10 | 4397 days | 4% |
| Paul Lipsanos | 10/10 | 4428 days | 4% |
| dominique raccah | 9/10 | 4428 days | 4% |
| Joseph Ross | 10/10 | 4489 days | 4% |
| W & K Boyd | 10/10 | 4519 days | 4% |
| Nigel Shaw | 10/10 | 4611 days | 4% |
| Emily Sweetman | 9/10 | 4703 days | 4% |
| Julian Roots | 9/10 | 4703 days | 4% |
| Heather Macdonald | 10/10 | 4731 days | 4% |
| MiriamWhelan | 10/10 | 4762 days | 4% |
| Vullings_Family | 9/10 | 4762 days | 4% |
| Maurice Grice | 10/10 | 4762 days | 4% |
| Trason | 10/10 | 4793 days | 4% |
| Daniel Kwon | 10/10 | 4793 days | 4% |
| David | 8/10 | 4823 days | 4% |
| Robertson | 10/10 | 4854 days | 4% |
| shaunarana | 10/10 | 4946 days | 4% |
| TravelGran | 10/10 | 5007 days | 4% |
| greena_world | 9/10 | 5007 days | 4% |
| The_Thorpes | 10/10 | 5037 days | 4% |
| TararuaSocialRiders | 10/10 | 5037 days | 4% |
| sidcupjon | 10/10 | 5068 days | 4% |
| Anglea de Smit | 9/10 | 5079 days | 3% |
| thebrems | 9/10 | 5128 days | 4% |
| TurnerClan | 10/10 | 5128 days | 4% |
| guyr | 10/10 | 5128 days | 4% |
| Michael | 10/10 | 5159 days | 4% |
| Natascha & Greg | 9/10 | 5171 days | 3% |
| Francesca_9696 | 10/10 | 5189 days | 4% |
| NandJ | 10/10 | 5189 days | 4% |
| jag10 | 10/10 | 5220 days | 4% |
| aliocha | 10/10 | 5220 days | 4% |
| c2000 | 9/10 | 5220 days | 4% |
| VCK | 10/10 | 5281 days | 4% |
| vlim003 | 10/10 | 5403 days | 4% |
| tazman | 9/10 | 5403 days | 4% |
| P Bukal | 10/10 | 5413 days | 3% |
| Noah Stegmann | 9/10 | 5414 days | 3% |
| Christoph & Maria | 10/10 | 5424 days | 3% |
| Marty Fey | 8/10 | 5425 days | 2% |
| Rolf | 7/10 | 5425 days | 2% |
| Simon Vickers | 9/10 | 5433 days | 3% |
| rodcorn | 10/10 | 5434 days | 4% |
| Marianne Astorp | 9/10 | 5453 days | 3% |
| fourboys | 10/10 | 5493 days | 4% |
| Treadways | 10/10 | 5493 days | 4% |
| Andersons | 10/10 | 5554 days | 4% |
| somethingabout | 10/10 | 5615 days | 4% |
| ksteer | 10/10 | 5646 days | 4% |
| Family_Thomsen | 8/10 | 5781 days | 2% |
| Gail Mckinstry | 10/10 | 5805 days | 3% |
| Elisabeth Egerup | 10/10 | 5806 days | 3% |
| BeanzoNZ | 1/10 | 5858 days | 1% |
| selinab | 10/10 | 5882 days | 3% |
| David Gildea | 10/10 | 5919 days | 4% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waiteti Trout Stream Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 45 days. However the Waiteti Trout Stream Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waiteti Trout Stream Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.02% |
| 198 | -4.04% |
| 199 | -4.06% |
| 200 | -4.08% |
| 201 | -4.10% |
| 202 | -4.12% |
| 203 | -4.14% |
| … | … |
Balancing Adjustment
3.06% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.