G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Willowhaven Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Willowhaven Holiday Park
Valid Reviews
80 Valid Reviews
The Affordable Willowhaven Holiday Park experience has a total of 81 reviews. There are 80 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 80 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
28% |
| 9/10 | 31 |
|
39% |
| 8/10 | 15 |
|
19% |
| 7/10 | 6 |
|
8% |
| 6/10 | 3 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
86.13% Average
The raw data average (mean) for all the Affordable Willowhaven Holiday Park valid reviews is 86.13% and is based on 80 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
10 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 80 valid reviews, the experience has 10 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 10 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
10% |
| 9/10 | 7 |
|
70% |
| 8/10 | 2 |
|
20% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.00% Average
The raw data average (mean) for all the Affordable Willowhaven Holiday Park face-to-face reviews is 89.00% and is based on 10 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Cam an | 10/10 | 48 days | 100% |
| Nalu | 9/10 | 383 days | 91% |
| Yann Le Guyadec | 9/10 | 444 days | 88% |
| Joel Ross | 9/10 | 689 days | 72% |
| Laura | 6/10 | 689 days | 63% |
| iona.catley@hotmail.co.uk | 10/10 | 689 days | 73% |
| Cameron Hunter | 10/10 | 717 days | 71% |
| Carina | 10/10 | 748 days | 68% |
| Kate | 9/10 | 748 days | 67% |
| Daniel | 9/10 | 809 days | 62% |
| Kirsty Speers | 7/10 | 809 days | 58% |
| Clinton dela Cruz | 10/10 | 1082 days | 36% |
| Alex | 7/10 | 1297 days | 19% |
| Belhambra | 10/10 | 1447 days | 13% |
| Just a guy | 10/10 | 1784 days | 5% |
| Kristell | 9/10 | 1813 days | 4% |
| Adam | 8/10 | 1875 days | 4% |
| Izzy | 8/10 | 1905 days | 4% |
| Emma | 8/10 | 1966 days | 4% |
| Soph | 7/10 | 1966 days | 4% |
| Scooper | 8/10 | 2089 days | 4% |
| Melissa Rodrigues | 9/10 | 2150 days | 4% |
| Pat Burns | 8/10 | 2150 days | 4% |
| Jess | 1/10 | 2178 days | 1% |
| Tash & Laura | 9/10 | 2178 days | 4% |
| Melz | 10/10 | 2270 days | 4% |
| Pim Brackenie | 7/10 | 2270 days | 3% |
| john hambly | 8/10 | 2301 days | 3% |
| Grizzly Girl | 8/10 | 2301 days | 3% |
| Chelsea | 8/10 | 2331 days | 3% |
| Inez Cavallaro | 10/10 | 2331 days | 3% |
| Laura | 9/10 | 2515 days | 3% |
| The Farrs | 9/10 | 2515 days | 3% |
| Andreas Fuchs | 10/10 | 2519 days | 3% |
| Stephanie Starbuck | 6/10 | 2583 days | 2% |
| Silvia Martin | 8/10 | 2620 days | 3% |
| Montana McLeod | 10/10 | 2747 days | 3% |
| Matt Robbins | 9/10 | 2816 days | 2% |
| Josh Styx | 8/10 | 2826 days | 2% |
| Janet Pentelow | 9/10 | 2841 days | 2% |
| Richard Webb | 9/10 | 2903 days | 2% |
| Richard Webb | 9/10 | 2918 days | 1% |
| Mark van Beers | 9/10 | 2947 days | 2% |
| Danny Josa Parrott | 10/10 | 2988 days | 2% |
| Shelly Stanchuk | 9/10 | 3000 days | 2% |
| Toby Walters | 10/10 | 3092 days | 2% |
| Goldfinger | 10/10 | 3214 days | 2% |
| David Elliott | 8/10 | 3214 days | 2% |
| Heather Scoltock | 4/10 | 3270 days | 1% |
| Gregor Hohn | 9/10 | 3309 days | 1% |
| Brandy Brooks | 10/10 | 3316 days | 1% |
| Guy Cozen | 10/10 | 3317 days | 1% |
| Kresten Skak | 9/10 | 3338 days | 1% |
| Bertrand Delacour | 9/10 | 3351 days | 1% |
| Amanda Kuen | 8/10 | 3358 days | 1% |
| Corry Stucki | 8/10 | 3388 days | 1% |
| Suzanne Vermeulen | 9/10 | 3397 days | 1% |
| Sebastian Huber | 9/10 | 3430 days | 1% |
| Harriet Bramley | 9/10 | 3446 days | 1% |
| Anita and Wilbur | 10/10 | 3451 days | 1% |
| Will Waine | 10/10 | 3458 days | 1% |
| Chris Read | 5/10 | 3527 days | 1% |
| Michael Ricketts | 9/10 | 3620 days | 1% |
| Manuela | 9/10 | 3697 days | 0% |
| Sebastian Kindler | 10/10 | 3698 days | 0% |
| Grant Pease | 10/10 | 3731 days | 1% |
| Sina Leidig | 10/10 | 3762 days | 1% |
| Jacqui V | 9/10 | 4004 days | 0% |
| catherine welsh | 7/10 | 4035 days | 0% |
| Sonja | 7/10 | 4035 days | 0% |
| Lotte Uneken | 8/10 | 4443 days | 0% |
| phudgb | 6/10 | 4461 days | 0% |
| Chris Sylvia | 8/10 | 4699 days | 0% |
| Andrea Bircher | 9/10 | 4720 days | 0% |
| John & Myra Sloan | 9/10 | 4806 days | 0% |
| Steve Read | 9/10 | 5065 days | 0% |
| Chris White | 9/10 | 5079 days | 0% |
| Peter & Margo Boullin | 9/10 | 5080 days | 0% |
| shirleyduncan | 10/10 | 5100 days | 0% |
| nosey | 9/10 | 5223 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Willowhaven Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 46 days. However the Affordable Willowhaven Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Willowhaven Holiday Park experience has been adjusted for 38 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 35 | -0.72% |
| 36 | -0.74% |
| 37 | -0.76% |
| 38 | -0.78% |
| 39 | -0.80% |
| 40 | -0.82% |
| 41 | -0.84% |
| … | … |
Balancing Adjustment
1.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.