Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Willowhaven Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
80 Valid Reviews
The Affordable Willowhaven Holiday Park experience has a total of 81 reviews. There are 80 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 80 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 22 |
|
28% |
9/10 | 31 |
|
39% |
8/10 | 15 |
|
19% |
7/10 | 6 |
|
8% |
6/10 | 3 |
|
4% |
5/10 | 1 |
|
1% |
4/10 | 1 |
|
1% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 1 |
|
1% |
86.13% Average
The raw data average (mean) for all the Affordable Willowhaven Holiday Park valid reviews is 86.13% and is based on 80 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
10 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 80 valid reviews, the experience has 10 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 10 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 1 |
|
10% |
9/10 | 7 |
|
70% |
8/10 | 2 |
|
20% |
7/10 | 0 |
|
0% |
6/10 | 0 |
|
0% |
5/10 | 0 |
|
0% |
4/10 | 0 |
|
0% |
3/10 | 0 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
89.00% Average
The raw data average (mean) for all the Affordable Willowhaven Holiday Park face-to-face reviews is 89.00% and is based on 10 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
89.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Cam an | 10/10 | 21 days | 100% |
Nalu | 9/10 | 356 days | 92% |
Yann Le Guyadec | 9/10 | 417 days | 89% |
Joel Ross | 9/10 | 662 days | 74% |
Laura | 6/10 | 662 days | 64% |
iona.catley@hotmail.co.uk | 10/10 | 662 days | 75% |
Cameron Hunter | 10/10 | 690 days | 73% |
Carina | 10/10 | 721 days | 70% |
Kate | 9/10 | 721 days | 69% |
Daniel | 9/10 | 782 days | 64% |
Kirsty Speers | 7/10 | 782 days | 60% |
Clinton dela Cruz | 10/10 | 1055 days | 38% |
Alex | 7/10 | 1270 days | 20% |
Belhambra | 10/10 | 1420 days | 14% |
Just a guy | 10/10 | 1757 days | 5% |
Kristell | 9/10 | 1786 days | 4% |
Adam | 8/10 | 1848 days | 4% |
Izzy | 8/10 | 1878 days | 4% |
Emma | 8/10 | 1939 days | 4% |
Soph | 7/10 | 1939 days | 4% |
Scooper | 8/10 | 2062 days | 4% |
Melissa Rodrigues | 9/10 | 2123 days | 4% |
Pat Burns | 8/10 | 2123 days | 4% |
Jess | 1/10 | 2151 days | 1% |
Tash & Laura | 9/10 | 2151 days | 4% |
Melz | 10/10 | 2243 days | 4% |
Pim Brackenie | 7/10 | 2243 days | 3% |
john hambly | 8/10 | 2274 days | 3% |
Grizzly Girl | 8/10 | 2274 days | 3% |
Chelsea | 8/10 | 2304 days | 3% |
Inez Cavallaro | 10/10 | 2304 days | 3% |
Laura | 9/10 | 2488 days | 3% |
The Farrs | 9/10 | 2488 days | 3% |
Andreas Fuchs | 10/10 | 2492 days | 3% |
Stephanie Starbuck | 6/10 | 2556 days | 2% |
Silvia Martin | 8/10 | 2593 days | 3% |
Montana McLeod | 10/10 | 2720 days | 3% |
Matt Robbins | 9/10 | 2789 days | 2% |
Josh Styx | 8/10 | 2799 days | 2% |
Janet Pentelow | 9/10 | 2814 days | 2% |
Richard Webb | 9/10 | 2876 days | 2% |
Richard Webb | 9/10 | 2891 days | 1% |
Mark van Beers | 9/10 | 2920 days | 2% |
Danny Josa Parrott | 10/10 | 2961 days | 2% |
Shelly Stanchuk | 9/10 | 2972 days | 2% |
Toby Walters | 10/10 | 3065 days | 2% |
Goldfinger | 10/10 | 3186 days | 2% |
David Elliott | 8/10 | 3186 days | 2% |
Heather Scoltock | 4/10 | 3243 days | 1% |
Gregor Hohn | 9/10 | 3282 days | 1% |
Brandy Brooks | 10/10 | 3289 days | 1% |
Guy Cozen | 10/10 | 3290 days | 1% |
Kresten Skak | 9/10 | 3311 days | 1% |
Bertrand Delacour | 9/10 | 3324 days | 1% |
Amanda Kuen | 8/10 | 3331 days | 1% |
Corry Stucki | 8/10 | 3361 days | 1% |
Suzanne Vermeulen | 9/10 | 3370 days | 1% |
Sebastian Huber | 9/10 | 3403 days | 1% |
Harriet Bramley | 9/10 | 3419 days | 1% |
Anita and Wilbur | 10/10 | 3424 days | 1% |
Will Waine | 10/10 | 3430 days | 1% |
Chris Read | 5/10 | 3500 days | 1% |
Michael Ricketts | 9/10 | 3593 days | 1% |
Manuela | 9/10 | 3670 days | 0% |
Sebastian Kindler | 10/10 | 3671 days | 0% |
Grant Pease | 10/10 | 3703 days | 1% |
Sina Leidig | 10/10 | 3734 days | 1% |
Jacqui V | 9/10 | 3977 days | 0% |
catherine welsh | 7/10 | 4008 days | 0% |
Sonja | 7/10 | 4008 days | 0% |
Lotte Uneken | 8/10 | 4416 days | 0% |
phudgb | 6/10 | 4434 days | 0% |
Chris Sylvia | 8/10 | 4672 days | 0% |
Andrea Bircher | 9/10 | 4693 days | 0% |
John & Myra Sloan | 9/10 | 4779 days | 0% |
Steve Read | 9/10 | 5038 days | 0% |
Chris White | 9/10 | 5052 days | 0% |
Peter & Margo Boullin | 9/10 | 5053 days | 0% |
shirleyduncan | 10/10 | 5073 days | 0% |
nosey | 9/10 | 5196 days | 0% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Willowhaven Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.20% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Affordable Willowhaven Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Willowhaven Holiday Park experience has been adjusted for 10 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
7 | -0.14% |
8 | -0.16% |
9 | -0.18% |
10 | -0.20% |
11 | -0.22% |
12 | -0.24% |
13 | -0.26% |
… | … |
1.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.