Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mount / Mt Maunganui Beachside Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mount / Mt Maunganui Beachside Holiday Park
Valid Reviews
57 Valid Reviews
The Mount / Mt Maunganui Beachside Holiday Park experience has a total of 58 reviews. There are 57 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 57 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
25% |
| 9/10 | 16 |
|
28% |
| 8/10 | 13 |
|
23% |
| 7/10 | 5 |
|
9% |
| 6/10 | 4 |
|
7% |
| 5/10 | 2 |
|
4% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
81.93% Average
The raw data average (mean) for all the Mount / Mt Maunganui Beachside Holiday Park valid reviews is 81.93% and is based on 57 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
20 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 57 valid reviews, the experience has 20 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 20 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
35% |
| 9/10 | 6 |
|
30% |
| 8/10 | 4 |
|
20% |
| 7/10 | 1 |
|
5% |
| 6/10 | 2 |
|
10% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.50% Average
The raw data average (mean) for all the Mount / Mt Maunganui Beachside Holiday Park face-to-face reviews is 87.50% and is based on 20 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Campground Reviews | 8/10 | 566 days | 100% |
| Achim | 9/10 | 1782 days | 6% |
| Michael | 10/10 | 1782 days | 6% |
| Johnny H | 9/10 | 1844 days | 6% |
| John Cooper | 8/10 | 1874 days | 6% |
| Kiwiguy | 10/10 | 1935 days | 6% |
| Margie | 10/10 | 2058 days | 6% |
| Scooper | 7/10 | 2058 days | 5% |
| Brian | 8/10 | 2119 days | 5% |
| Backpacking couple | 5/10 | 2178 days | 4% |
| Thomas Syesha | 9/10 | 2548 days | 4% |
| Stephanie Starbuck | 8/10 | 2552 days | 4% |
| Herma | 2/10 | 2898 days | 2% |
| Hock Soon Ong | 9/10 | 3029 days | 3% |
| Frans Van Schie | 9/10 | 3107 days | 3% |
| Kim weng Tok | 9/10 | 3152 days | 3% |
| Alice Craig | 8/10 | 3162 days | 3% |
| Andreea Scott | 10/10 | 3170 days | 3% |
| Tanja Laube | 7/10 | 3201 days | 3% |
| Paul O'Neill | 9/10 | 3211 days | 3% |
| Sven Hasselberger | 9/10 | 3255 days | 3% |
| Max Brunner | 4/10 | 3264 days | 2% |
| Jamie | 8/10 | 3313 days | 2% |
| Chester Martin | 7/10 | 3411 days | 2% |
| Grace Fleck | 9/10 | 3505 days | 2% |
| Matt Betts | 6/10 | 3524 days | 2% |
| Constantin D | 5/10 | 3612 days | 1% |
| Carolin Siegert | 10/10 | 3922 days | 1% |
| Jenny Hall | 6/10 | 4065 days | 1% |
| David Restell | 8/10 | 4218 days | 0% |
| FlyingKiwiGirl | 8/10 | 4249 days | 0% |
| Michael Nolan | 10/10 | 4310 days | 0% |
| K & F | 4/10 | 4310 days | 0% |
| Julien Bocherens | 8/10 | 4386 days | 1% |
| Lydia Holleman | 9/10 | 4391 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4406 days | 1% |
| Petra | 8/10 | 4411 days | 1% |
| Megan Child | 9/10 | 4417 days | 1% |
| roring40 | 10/10 | 4461 days | 1% |
| Michael Touzer | 9/10 | 4670 days | 1% |
| Lee Lloyd | 6/10 | 4685 days | 1% |
| polzeath | 9/10 | 4704 days | 1% |
| Chris & Susanna | 6/10 | 4767 days | 1% |
| antrobdozer | 10/10 | 5284 days | 1% |
| jenniferuk | 8/10 | 5345 days | 1% |
| Mike Robinson | 9/10 | 5399 days | 1% |
| Henrik Plichta | 9/10 | 5415 days | 1% |
| Aaron | 10/10 | 5416 days | 1% |
| Mark | 8/10 | 5425 days | 1% |
| Kane Chain | 10/10 | 5451 days | 1% |
| thomash | 10/10 | 5490 days | 1% |
| jennyb | 9/10 | 5494 days | 1% |
| Andreas Sterki | 10/10 | 5504 days | 1% |
| canadianislandgirl | 8/10 | 5526 days | 1% |
| BryonyS | 10/10 | 5728 days | 1% |
| Brian Boyle | 7/10 | 5771 days | 1% |
| Kruiver | 7/10 | 5781 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mount / Mt Maunganui Beachside Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Mount / Mt Maunganui Beachside Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mount / Mt Maunganui Beachside Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
3.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.