Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hahei Beach Resort
Valid Reviews
157 Valid Reviews
The Hahei Beach Resort experience has a total of 160 reviews. There are 157 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 157 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 33 |
|
21% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.66% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.66% and is based on 157 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 157 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sam | 5/10 | 49 days | 77% |
| Joel | 10/10 | 141 days | 100% |
| Daniel Carranza | 9/10 | 172 days | 98% |
| Marcela | 10/10 | 172 days | 99% |
| Travel1 | 7/10 | 386 days | 86% |
| Sue | 10/10 | 415 days | 91% |
| Rob | 9/10 | 568 days | 82% |
| iona.catley@hotmail.co.uk | 7/10 | 752 days | 64% |
| Niels Wamsler-Jensen | 2/10 | 811 days | 28% |
| Emily | 10/10 | 872 days | 57% |
| Scott D | 8/10 | 872 days | 56% |
| cearon | 8/10 | 1056 days | 38% |
| Lunar Orbit | 7/10 | 1207 days | 25% |
| Trish | 9/10 | 1421 days | 14% |
| Ashleigh | 8/10 | 1482 days | 11% |
| Maria | 8/10 | 1847 days | 5% |
| L&A | 3/10 | 1907 days | 2% |
| Gareth | 7/10 | 1907 days | 4% |
| Bert | 6/10 | 1938 days | 4% |
| Timo | 10/10 | 1999 days | 4% |
| Charlotte | 9/10 | 2091 days | 4% |
| Kate | 9/10 | 2152 days | 4% |
| Margie | 7/10 | 2182 days | 4% |
| Maggie | 8/10 | 2182 days | 4% |
| Andy and Julia | 9/10 | 2213 days | 4% |
| Micaela C. | 10/10 | 2213 days | 4% |
| Stefan Miedzinski | 10/10 | 2213 days | 4% |
| Marie van Tol | 8/10 | 2241 days | 4% |
| Michael | 6/10 | 2241 days | 3% |
| Francois & Caroline | 7/10 | 2272 days | 3% |
| Macker | 7/10 | 2333 days | 3% |
| Grizzly Girl | 6/10 | 2364 days | 3% |
| Peter | 9/10 | 2517 days | 3% |
| Bradletn | 9/10 | 2547 days | 3% |
| Michael Stützle | 6/10 | 2547 days | 3% |
| Michelle Smith | 8/10 | 2606 days | 3% |
| Helen Bond | 10/10 | 2606 days | 3% |
| Eversons | 8/10 | 2606 days | 3% |
| Christoph Sand | 5/10 | 2612 days | 2% |
| Amy Lord | 9/10 | 2613 days | 3% |
| Keith Salway | 10/10 | 2617 days | 3% |
| Hannah Young | 10/10 | 2637 days | 3% |
| Jabba | 10/10 | 2637 days | 3% |
| David Jague | 9/10 | 2655 days | 3% |
| Shawn Hoelsch | 10/10 | 2660 days | 3% |
| Courtney Howes | 8/10 | 2673 days | 3% |
| Fifi and Jay | 9/10 | 2856 days | 3% |
| Will Casey | 10/10 | 2891 days | 3% |
| Frank Hofmann | 10/10 | 2937 days | 2% |
| Lisa | 10/10 | 2963 days | 2% |
| Sean Cox | 10/10 | 3018 days | 2% |
| Murray Sutherland | 9/10 | 3022 days | 2% |
| Stuart Morgan | 8/10 | 3098 days | 2% |
| Laurie | 8/10 | 3099 days | 2% |
| Mike Guest | 8/10 | 3100 days | 2% |
| Catherine Davison | 10/10 | 3272 days | 2% |
| David Elliott | 9/10 | 3277 days | 2% |
| Peter Barker | 8/10 | 3286 days | 2% |
| Julia Rey | 9/10 | 3326 days | 2% |
| Steve Newton | 5/10 | 3335 days | 1% |
| Patrick Austin | 6/10 | 3368 days | 1% |
| Hana Rachfalik | 10/10 | 3386 days | 2% |
| Christopher | 9/10 | 3387 days | 2% |
| Iwona Garczynska | 8/10 | 3399 days | 1% |
| Mike Merrick | 8/10 | 3695 days | 1% |
| misstassie | 7/10 | 3733 days | 1% |
| Bert Snel | 9/10 | 3764 days | 1% |
| Jan Legein | 9/10 | 4016 days | 0% |
| Tobias Thull | 7/10 | 4042 days | 0% |
| Aurelien Noailly | 6/10 | 4047 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4129 days | 0% |
| Julian Roots | 9/10 | 4404 days | 1% |
| Missy and Chaz | 3/10 | 4414 days | 0% |
| 1246km | 4/10 | 4463 days | 0% |
| Will and Taylor | 5/10 | 4463 days | 0% |
| Philip Gibbons | 7/10 | 4463 days | 1% |
| Alekandra Ulm | 10/10 | 4476 days | 1% |
| Lutz Huuemorder | 8/10 | 4500 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4500 days | 1% |
| joules1000 | 6/10 | 4738 days | 0% |
| suemax | 9/10 | 4738 days | 1% |
| Jonathan Tuthill | 7/10 | 4754 days | 1% |
| Rob Klauer | 9/10 | 4757 days | 1% |
| Shain Herbert | 9/10 | 4764 days | 1% |
| Susanne A | 8/10 | 4766 days | 1% |
| Janet | 8/10 | 4774 days | 1% |
| Christian & Julia | 9/10 | 4779 days | 1% |
| Ryan Pynappels | 9/10 | 4780 days | 1% |
| Preben vil Helmsen | 9/10 | 4781 days | 1% |
| Markus Heummer | 8/10 | 4782 days | 1% |
| Rachel | 7/10 | 4783 days | 1% |
| Stephan Wolter | 9/10 | 4783 days | 1% |
| Ralf Glaser | 9/10 | 4786 days | 1% |
| Nout de Wit | 7/10 | 4790 days | 1% |
| Maria Dietrich | 8/10 | 4793 days | 1% |
| Leander Siegert | 7/10 | 4796 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4797 days | 0% |
| Remy van Heugten | 4/10 | 4797 days | 0% |
| Manuela Zimmerti | 9/10 | 4861 days | 1% |
| Ross Cooke | 8/10 | 4867 days | 1% |
| Gerard Crothers | 9/10 | 4867 days | 1% |
| Willem & Lilian | 7/10 | 4869 days | 1% |
| Cornelia & Josef | 10/10 | 4872 days | 1% |
| Waldemar Schuler | 9/10 | 4876 days | 1% |
| Theresa | 9/10 | 4876 days | 1% |
| Helen Evans | 8/10 | 5118 days | 1% |
| Jason & Beth Berlin | 9/10 | 5121 days | 1% |
| Jackie MacRostie | 10/10 | 5125 days | 1% |
| Michael Messuie | 9/10 | 5125 days | 1% |
| Dirk Van Den Berg | 10/10 | 5129 days | 1% |
| Faye Cox | 8/10 | 5133 days | 1% |
| Wouter Teensma | 9/10 | 5139 days | 1% |
| Michel Op't Landt | 8/10 | 5141 days | 1% |
| Kurmann/Kayser | 9/10 | 5141 days | 1% |
| Anja Allphell | 9/10 | 5144 days | 1% |
| Nadja | 10/10 | 5150 days | 1% |
| Matthew | 9/10 | 5151 days | 1% |
| David | 8/10 | 5153 days | 1% |
| Trov & Liz Warren | 10/10 | 5155 days | 1% |
| Caroline & Jochen | 3/10 | 5155 days | 0% |
| David and Karin | 10/10 | 5156 days | 1% |
| Chamton | 2/10 | 5163 days | 0% |
| Campfans | 1/10 | 5194 days | 0% |
| Mikeminch | 9/10 | 5255 days | 1% |
| BigSis | 4/10 | 5347 days | 0% |
| Rob | 8/10 | 5417 days | 1% |
| David | 7/10 | 5433 days | 1% |
| kempt | 8/10 | 5439 days | 1% |
| Venot | 8/10 | 5503 days | 1% |
| Gail Mckinstry | 10/10 | 5506 days | 1% |
| Hans & Huxi | 9/10 | 5508 days | 1% |
| Luisa | 9/10 | 5510 days | 1% |
| Jakob Pedersen | 9/10 | 5510 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5520 days | 0% |
| Becky | 8/10 | 5521 days | 1% |
| Belinda Godhard | 2/10 | 5525 days | 0% |
| Lamb | 1/10 | 5527 days | 0% |
| olafrick | 6/10 | 5528 days | 0% |
| deanlaw | 10/10 | 5573 days | 1% |
| annett | 9/10 | 5575 days | 1% |
| usigmund | 7/10 | 5579 days | 1% |
| Emma Coltman | 10/10 | 5592 days | 1% |
| H Simpson | 8/10 | 5594 days | 1% |
| Debbie Rathbone | 1/10 | 5597 days | 0% |
| Hans Hoff | 9/10 | 5598 days | 1% |
| Roeder Grit | 10/10 | 5601 days | 1% |
| Ulyate | 8/10 | 5601 days | 1% |
| Bernard Misfud | 9/10 | 5601 days | 1% |
| Christine Suess | 10/10 | 5602 days | 1% |
| eowyn2k | 8/10 | 5620 days | 1% |
| lannie | 4/10 | 5744 days | 0% |
| DaveV | 9/10 | 5850 days | 1% |
| RichardE | 10/10 | 5869 days | 1% |
| EelcoK | 8/10 | 5869 days | 1% |
| ZimmermannA | 4/10 | 5875 days | 0% |
| AnneliesK | 6/10 | 5875 days | 0% |
| david | 8/10 | 5877 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.76% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 39 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 36 | -0.70% |
| 37 | -0.72% |
| 38 | -0.74% |
| 39 | -0.76% |
| 40 | -0.78% |
| 41 | -0.80% |
| 42 | -0.82% |
| … | … |
Balancing Adjustment
2.39% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.