Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
158 Valid Reviews
The Hahei Beach Resort experience has a total of 161 reviews. There are 158 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 158 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
22% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.80% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.80% and is based on 158 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 158 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Viktoria | 10/10 | 188 days | 100% |
| Sam | 5/10 | 308 days | 74% |
| Joel | 10/10 | 400 days | 93% |
| Daniel Carranza | 9/10 | 431 days | 90% |
| Marcela | 10/10 | 431 days | 91% |
| Travel1 | 7/10 | 645 days | 72% |
| Sue | 10/10 | 674 days | 76% |
| Rob | 9/10 | 827 days | 62% |
| iona.catley@hotmail.co.uk | 7/10 | 1011 days | 41% |
| Niels Wamsler-Jensen | 2/10 | 1070 days | 17% |
| Emily | 10/10 | 1131 days | 33% |
| Scott D | 8/10 | 1131 days | 32% |
| cearon | 8/10 | 1315 days | 20% |
| Lunar Orbit | 7/10 | 1466 days | 12% |
| Trish | 9/10 | 1680 days | 6% |
| Ashleigh | 8/10 | 1741 days | 5% |
| Maria | 8/10 | 2106 days | 4% |
| L&A | 3/10 | 2166 days | 2% |
| Gareth | 7/10 | 2166 days | 4% |
| Bert | 6/10 | 2197 days | 4% |
| Timo | 10/10 | 2258 days | 4% |
| Charlotte | 9/10 | 2350 days | 4% |
| Kate | 9/10 | 2411 days | 4% |
| Margie | 7/10 | 2441 days | 3% |
| Maggie | 8/10 | 2441 days | 4% |
| Andy and Julia | 9/10 | 2472 days | 4% |
| Micaela C. | 10/10 | 2472 days | 4% |
| Stefan Miedzinski | 10/10 | 2472 days | 4% |
| Marie van Tol | 8/10 | 2500 days | 4% |
| Michael | 6/10 | 2500 days | 3% |
| Francois & Caroline | 7/10 | 2531 days | 3% |
| Macker | 7/10 | 2592 days | 3% |
| Grizzly Girl | 6/10 | 2623 days | 3% |
| Peter | 9/10 | 2776 days | 3% |
| Bradletn | 9/10 | 2806 days | 3% |
| Michael Stützle | 6/10 | 2806 days | 3% |
| Michelle Smith | 8/10 | 2865 days | 3% |
| Helen Bond | 10/10 | 2865 days | 3% |
| Eversons | 8/10 | 2865 days | 3% |
| Christoph Sand | 5/10 | 2871 days | 2% |
| Amy Lord | 9/10 | 2872 days | 3% |
| Keith Salway | 10/10 | 2876 days | 3% |
| Hannah Young | 10/10 | 2895 days | 3% |
| Jabba | 10/10 | 2895 days | 3% |
| David Jague | 9/10 | 2914 days | 3% |
| Shawn Hoelsch | 10/10 | 2919 days | 3% |
| Courtney Howes | 8/10 | 2932 days | 3% |
| Fifi and Jay | 9/10 | 3115 days | 2% |
| Will Casey | 10/10 | 3150 days | 2% |
| Frank Hofmann | 10/10 | 3196 days | 2% |
| Lisa | 10/10 | 3222 days | 2% |
| Sean Cox | 10/10 | 3277 days | 2% |
| Murray Sutherland | 9/10 | 3281 days | 2% |
| Stuart Morgan | 8/10 | 3357 days | 2% |
| Laurie | 8/10 | 3358 days | 2% |
| Mike Guest | 8/10 | 3359 days | 2% |
| Catherine Davison | 10/10 | 3531 days | 2% |
| David Elliott | 9/10 | 3535 days | 2% |
| Peter Barker | 8/10 | 3545 days | 2% |
| Julia Rey | 9/10 | 3585 days | 1% |
| Steve Newton | 5/10 | 3594 days | 1% |
| Patrick Austin | 6/10 | 3627 days | 1% |
| Hana Rachfalik | 10/10 | 3645 days | 1% |
| Christopher | 9/10 | 3646 days | 1% |
| Iwona Garczynska | 8/10 | 3658 days | 1% |
| Mike Merrick | 8/10 | 3954 days | 1% |
| misstassie | 7/10 | 3991 days | 1% |
| Bert Snel | 9/10 | 4022 days | 1% |
| Jan Legein | 9/10 | 4275 days | 0% |
| Tobias Thull | 7/10 | 4301 days | 0% |
| Aurelien Noailly | 6/10 | 4306 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4388 days | 1% |
| Julian Roots | 9/10 | 4663 days | 1% |
| Missy and Chaz | 3/10 | 4673 days | 0% |
| 1246km | 4/10 | 4722 days | 1% |
| Will and Taylor | 5/10 | 4722 days | 1% |
| Philip Gibbons | 7/10 | 4722 days | 1% |
| Alekandra Ulm | 10/10 | 4735 days | 1% |
| Lutz Huuemorder | 8/10 | 4759 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4759 days | 1% |
| joules1000 | 6/10 | 4997 days | 1% |
| suemax | 9/10 | 4997 days | 1% |
| Jonathan Tuthill | 7/10 | 5013 days | 1% |
| Rob Klauer | 9/10 | 5016 days | 1% |
| Shain Herbert | 9/10 | 5023 days | 1% |
| Susanne A | 8/10 | 5025 days | 1% |
| Janet | 8/10 | 5033 days | 1% |
| Christian & Julia | 9/10 | 5038 days | 1% |
| Ryan Pynappels | 9/10 | 5039 days | 1% |
| Preben vil Helmsen | 9/10 | 5040 days | 1% |
| Markus Heummer | 8/10 | 5041 days | 1% |
| Rachel | 7/10 | 5042 days | 1% |
| Stephan Wolter | 9/10 | 5042 days | 1% |
| Ralf Glaser | 9/10 | 5045 days | 1% |
| Nout de Wit | 7/10 | 5049 days | 1% |
| Maria Dietrich | 8/10 | 5052 days | 1% |
| Leander Siegert | 7/10 | 5055 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5056 days | 0% |
| Remy van Heugten | 4/10 | 5056 days | 1% |
| Manuela Zimmerti | 9/10 | 5120 days | 1% |
| Ross Cooke | 8/10 | 5126 days | 1% |
| Gerard Crothers | 9/10 | 5126 days | 1% |
| Willem & Lilian | 7/10 | 5128 days | 1% |
| Cornelia & Josef | 10/10 | 5131 days | 1% |
| Waldemar Schuler | 9/10 | 5135 days | 1% |
| Theresa | 9/10 | 5135 days | 1% |
| Helen Evans | 8/10 | 5377 days | 1% |
| Jason & Beth Berlin | 9/10 | 5380 days | 1% |
| Jackie MacRostie | 10/10 | 5384 days | 1% |
| Michael Messuie | 9/10 | 5384 days | 1% |
| Dirk Van Den Berg | 10/10 | 5388 days | 1% |
| Faye Cox | 8/10 | 5392 days | 1% |
| Wouter Teensma | 9/10 | 5398 days | 1% |
| Michel Op't Landt | 8/10 | 5400 days | 1% |
| Kurmann/Kayser | 9/10 | 5400 days | 1% |
| Anja Allphell | 9/10 | 5403 days | 1% |
| Nadja | 10/10 | 5409 days | 1% |
| Matthew | 9/10 | 5410 days | 1% |
| David | 8/10 | 5412 days | 1% |
| Trov & Liz Warren | 10/10 | 5414 days | 1% |
| Caroline & Jochen | 3/10 | 5414 days | 0% |
| David and Karin | 10/10 | 5415 days | 1% |
| Chamton | 2/10 | 5422 days | 0% |
| Campfans | 1/10 | 5453 days | 0% |
| Mikeminch | 9/10 | 5514 days | 1% |
| BigSis | 4/10 | 5606 days | 1% |
| Rob | 8/10 | 5676 days | 1% |
| David | 7/10 | 5692 days | 1% |
| kempt | 8/10 | 5698 days | 1% |
| Venot | 8/10 | 5762 days | 1% |
| Gail Mckinstry | 10/10 | 5765 days | 1% |
| Hans & Huxi | 9/10 | 5767 days | 1% |
| Luisa | 9/10 | 5769 days | 1% |
| Jakob Pedersen | 9/10 | 5769 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5779 days | 1% |
| Becky | 8/10 | 5780 days | 1% |
| Belinda Godhard | 2/10 | 5784 days | 0% |
| Lamb | 1/10 | 5786 days | 0% |
| olafrick | 6/10 | 5787 days | 1% |
| deanlaw | 10/10 | 5832 days | 1% |
| annett | 9/10 | 5834 days | 1% |
| usigmund | 7/10 | 5838 days | 1% |
| Emma Coltman | 10/10 | 5851 days | 1% |
| H Simpson | 8/10 | 5853 days | 1% |
| Debbie Rathbone | 1/10 | 5856 days | 0% |
| Hans Hoff | 9/10 | 5857 days | 1% |
| Roeder Grit | 10/10 | 5860 days | 1% |
| Ulyate | 8/10 | 5860 days | 1% |
| Bernard Misfud | 9/10 | 5860 days | 1% |
| Christine Suess | 10/10 | 5861 days | 1% |
| eowyn2k | 8/10 | 5879 days | 1% |
| lannie | 4/10 | 6003 days | 1% |
| DaveV | 9/10 | 6109 days | 1% |
| RichardE | 10/10 | 6128 days | 1% |
| EelcoK | 8/10 | 6128 days | 1% |
| ZimmermannA | 4/10 | 6134 days | 1% |
| AnneliesK | 6/10 | 6134 days | 1% |
| david | 8/10 | 6136 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 165 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 162 | -3.30% |
| 163 | -3.32% |
| 164 | -3.34% |
| 165 | -3.36% |
| 166 | -3.38% |
| 167 | -3.40% |
| 168 | -3.42% |
| … | … |
Balancing Adjustment
2.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.