Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hahei Beach Resort
Valid Reviews
157 Valid Reviews
The Hahei Beach Resort experience has a total of 160 reviews. There are 157 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 157 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 33 |
|
21% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.66% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.66% and is based on 157 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 157 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sam | 5/10 | 56 days | 77% |
| Joel | 10/10 | 148 days | 100% |
| Daniel Carranza | 9/10 | 179 days | 98% |
| Marcela | 10/10 | 179 days | 99% |
| Travel1 | 7/10 | 393 days | 86% |
| Sue | 10/10 | 422 days | 91% |
| Rob | 9/10 | 575 days | 81% |
| iona.catley@hotmail.co.uk | 7/10 | 759 days | 63% |
| Niels Wamsler-Jensen | 2/10 | 818 days | 28% |
| Emily | 10/10 | 879 days | 56% |
| Scott D | 8/10 | 879 days | 55% |
| cearon | 8/10 | 1063 days | 38% |
| Lunar Orbit | 7/10 | 1214 days | 24% |
| Trish | 9/10 | 1428 days | 14% |
| Ashleigh | 8/10 | 1489 days | 11% |
| Maria | 8/10 | 1854 days | 5% |
| L&A | 3/10 | 1914 days | 2% |
| Gareth | 7/10 | 1914 days | 4% |
| Bert | 6/10 | 1945 days | 4% |
| Timo | 10/10 | 2006 days | 4% |
| Charlotte | 9/10 | 2098 days | 4% |
| Kate | 9/10 | 2159 days | 4% |
| Margie | 7/10 | 2189 days | 4% |
| Maggie | 8/10 | 2189 days | 4% |
| Andy and Julia | 9/10 | 2220 days | 4% |
| Micaela C. | 10/10 | 2220 days | 4% |
| Stefan Miedzinski | 10/10 | 2220 days | 4% |
| Marie van Tol | 8/10 | 2248 days | 4% |
| Michael | 6/10 | 2248 days | 3% |
| Francois & Caroline | 7/10 | 2279 days | 3% |
| Macker | 7/10 | 2340 days | 3% |
| Grizzly Girl | 6/10 | 2371 days | 3% |
| Peter | 9/10 | 2524 days | 3% |
| Bradletn | 9/10 | 2554 days | 3% |
| Michael Stützle | 6/10 | 2554 days | 3% |
| Michelle Smith | 8/10 | 2613 days | 3% |
| Helen Bond | 10/10 | 2613 days | 3% |
| Eversons | 8/10 | 2613 days | 3% |
| Christoph Sand | 5/10 | 2619 days | 2% |
| Amy Lord | 9/10 | 2620 days | 3% |
| Keith Salway | 10/10 | 2624 days | 3% |
| Hannah Young | 10/10 | 2644 days | 3% |
| Jabba | 10/10 | 2644 days | 3% |
| David Jague | 9/10 | 2662 days | 3% |
| Shawn Hoelsch | 10/10 | 2667 days | 3% |
| Courtney Howes | 8/10 | 2680 days | 3% |
| Fifi and Jay | 9/10 | 2863 days | 3% |
| Will Casey | 10/10 | 2898 days | 3% |
| Frank Hofmann | 10/10 | 2944 days | 2% |
| Lisa | 10/10 | 2970 days | 2% |
| Sean Cox | 10/10 | 3025 days | 2% |
| Murray Sutherland | 9/10 | 3029 days | 2% |
| Stuart Morgan | 8/10 | 3105 days | 2% |
| Laurie | 8/10 | 3106 days | 2% |
| Mike Guest | 8/10 | 3107 days | 2% |
| Catherine Davison | 10/10 | 3279 days | 2% |
| David Elliott | 9/10 | 3284 days | 2% |
| Peter Barker | 8/10 | 3293 days | 2% |
| Julia Rey | 9/10 | 3333 days | 2% |
| Steve Newton | 5/10 | 3342 days | 1% |
| Patrick Austin | 6/10 | 3375 days | 1% |
| Hana Rachfalik | 10/10 | 3393 days | 2% |
| Christopher | 9/10 | 3394 days | 2% |
| Iwona Garczynska | 8/10 | 3406 days | 1% |
| Mike Merrick | 8/10 | 3702 days | 1% |
| misstassie | 7/10 | 3740 days | 1% |
| Bert Snel | 9/10 | 3771 days | 1% |
| Jan Legein | 9/10 | 4023 days | 0% |
| Tobias Thull | 7/10 | 4049 days | 0% |
| Aurelien Noailly | 6/10 | 4054 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4136 days | 0% |
| Julian Roots | 9/10 | 4411 days | 1% |
| Missy and Chaz | 3/10 | 4421 days | 0% |
| 1246km | 4/10 | 4470 days | 0% |
| Will and Taylor | 5/10 | 4470 days | 0% |
| Philip Gibbons | 7/10 | 4470 days | 1% |
| Alekandra Ulm | 10/10 | 4483 days | 1% |
| Lutz Huuemorder | 8/10 | 4507 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4507 days | 1% |
| joules1000 | 6/10 | 4745 days | 0% |
| suemax | 9/10 | 4745 days | 1% |
| Jonathan Tuthill | 7/10 | 4761 days | 1% |
| Rob Klauer | 9/10 | 4764 days | 1% |
| Shain Herbert | 9/10 | 4771 days | 1% |
| Susanne A | 8/10 | 4773 days | 1% |
| Janet | 8/10 | 4781 days | 1% |
| Christian & Julia | 9/10 | 4786 days | 1% |
| Ryan Pynappels | 9/10 | 4787 days | 1% |
| Preben vil Helmsen | 9/10 | 4788 days | 1% |
| Markus Heummer | 8/10 | 4789 days | 1% |
| Rachel | 7/10 | 4790 days | 1% |
| Stephan Wolter | 9/10 | 4790 days | 1% |
| Ralf Glaser | 9/10 | 4793 days | 1% |
| Nout de Wit | 7/10 | 4797 days | 1% |
| Maria Dietrich | 8/10 | 4800 days | 1% |
| Leander Siegert | 7/10 | 4803 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4804 days | 0% |
| Remy van Heugten | 4/10 | 4804 days | 0% |
| Manuela Zimmerti | 9/10 | 4868 days | 1% |
| Ross Cooke | 8/10 | 4874 days | 1% |
| Gerard Crothers | 9/10 | 4874 days | 1% |
| Willem & Lilian | 7/10 | 4876 days | 1% |
| Cornelia & Josef | 10/10 | 4879 days | 1% |
| Waldemar Schuler | 9/10 | 4883 days | 1% |
| Theresa | 9/10 | 4883 days | 1% |
| Helen Evans | 8/10 | 5125 days | 1% |
| Jason & Beth Berlin | 9/10 | 5128 days | 1% |
| Jackie MacRostie | 10/10 | 5132 days | 1% |
| Michael Messuie | 9/10 | 5132 days | 1% |
| Dirk Van Den Berg | 10/10 | 5136 days | 1% |
| Faye Cox | 8/10 | 5140 days | 1% |
| Wouter Teensma | 9/10 | 5146 days | 1% |
| Michel Op't Landt | 8/10 | 5148 days | 1% |
| Kurmann/Kayser | 9/10 | 5148 days | 1% |
| Anja Allphell | 9/10 | 5151 days | 1% |
| Nadja | 10/10 | 5157 days | 1% |
| Matthew | 9/10 | 5158 days | 1% |
| David | 8/10 | 5160 days | 1% |
| Trov & Liz Warren | 10/10 | 5162 days | 1% |
| Caroline & Jochen | 3/10 | 5162 days | 0% |
| David and Karin | 10/10 | 5163 days | 1% |
| Chamton | 2/10 | 5170 days | 0% |
| Campfans | 1/10 | 5201 days | 0% |
| Mikeminch | 9/10 | 5262 days | 1% |
| BigSis | 4/10 | 5354 days | 0% |
| Rob | 8/10 | 5424 days | 1% |
| David | 7/10 | 5440 days | 1% |
| kempt | 8/10 | 5446 days | 1% |
| Venot | 8/10 | 5510 days | 1% |
| Gail Mckinstry | 10/10 | 5513 days | 1% |
| Hans & Huxi | 9/10 | 5515 days | 1% |
| Luisa | 9/10 | 5517 days | 1% |
| Jakob Pedersen | 9/10 | 5517 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5527 days | 0% |
| Becky | 8/10 | 5528 days | 1% |
| Belinda Godhard | 2/10 | 5532 days | 0% |
| Lamb | 1/10 | 5534 days | 0% |
| olafrick | 6/10 | 5535 days | 0% |
| deanlaw | 10/10 | 5580 days | 1% |
| annett | 9/10 | 5582 days | 1% |
| usigmund | 7/10 | 5586 days | 1% |
| Emma Coltman | 10/10 | 5599 days | 1% |
| H Simpson | 8/10 | 5601 days | 1% |
| Debbie Rathbone | 1/10 | 5604 days | 0% |
| Hans Hoff | 9/10 | 5605 days | 1% |
| Roeder Grit | 10/10 | 5608 days | 1% |
| Ulyate | 8/10 | 5608 days | 1% |
| Bernard Misfud | 9/10 | 5608 days | 1% |
| Christine Suess | 10/10 | 5609 days | 1% |
| eowyn2k | 8/10 | 5627 days | 1% |
| lannie | 4/10 | 5751 days | 0% |
| DaveV | 9/10 | 5857 days | 1% |
| RichardE | 10/10 | 5876 days | 1% |
| EelcoK | 8/10 | 5876 days | 1% |
| ZimmermannA | 4/10 | 5882 days | 0% |
| AnneliesK | 6/10 | 5882 days | 0% |
| david | 8/10 | 5884 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.87% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 46 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 43 | -0.81% |
| 44 | -0.83% |
| 45 | -0.85% |
| 46 | -0.87% |
| 47 | -0.89% |
| 48 | -0.91% |
| 49 | -0.93% |
| … | … |
Balancing Adjustment
2.41% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.