Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
158 Valid Reviews
The Hahei Beach Resort experience has a total of 161 reviews. There are 158 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 158 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
22% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.80% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.80% and is based on 158 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 158 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Viktoria | 10/10 | 200 days | 100% |
| Sam | 5/10 | 320 days | 73% |
| Joel | 10/10 | 412 days | 92% |
| Daniel Carranza | 9/10 | 443 days | 90% |
| Marcela | 10/10 | 443 days | 91% |
| Travel1 | 7/10 | 657 days | 72% |
| Sue | 10/10 | 686 days | 75% |
| Rob | 9/10 | 839 days | 61% |
| iona.catley@hotmail.co.uk | 7/10 | 1023 days | 40% |
| Niels Wamsler-Jensen | 2/10 | 1082 days | 17% |
| Emily | 10/10 | 1143 days | 32% |
| Scott D | 8/10 | 1143 days | 32% |
| cearon | 8/10 | 1327 days | 19% |
| Lunar Orbit | 7/10 | 1478 days | 11% |
| Trish | 9/10 | 1692 days | 6% |
| Ashleigh | 8/10 | 1753 days | 5% |
| Maria | 8/10 | 2118 days | 4% |
| L&A | 3/10 | 2178 days | 2% |
| Gareth | 7/10 | 2178 days | 4% |
| Bert | 6/10 | 2209 days | 4% |
| Timo | 10/10 | 2270 days | 4% |
| Charlotte | 9/10 | 2362 days | 4% |
| Kate | 9/10 | 2423 days | 4% |
| Margie | 7/10 | 2453 days | 3% |
| Maggie | 8/10 | 2453 days | 4% |
| Andy and Julia | 9/10 | 2484 days | 4% |
| Micaela C. | 10/10 | 2484 days | 4% |
| Stefan Miedzinski | 10/10 | 2484 days | 4% |
| Marie van Tol | 8/10 | 2512 days | 4% |
| Michael | 6/10 | 2512 days | 3% |
| Francois & Caroline | 7/10 | 2543 days | 3% |
| Macker | 7/10 | 2604 days | 3% |
| Grizzly Girl | 6/10 | 2635 days | 3% |
| Peter | 9/10 | 2788 days | 3% |
| Bradletn | 9/10 | 2818 days | 3% |
| Michael Stützle | 6/10 | 2818 days | 3% |
| Michelle Smith | 8/10 | 2877 days | 3% |
| Helen Bond | 10/10 | 2877 days | 3% |
| Eversons | 8/10 | 2877 days | 3% |
| Christoph Sand | 5/10 | 2883 days | 2% |
| Amy Lord | 9/10 | 2884 days | 3% |
| Keith Salway | 10/10 | 2888 days | 3% |
| Hannah Young | 10/10 | 2907 days | 3% |
| Jabba | 10/10 | 2907 days | 3% |
| David Jague | 9/10 | 2926 days | 3% |
| Shawn Hoelsch | 10/10 | 2931 days | 3% |
| Courtney Howes | 8/10 | 2944 days | 3% |
| Fifi and Jay | 9/10 | 3127 days | 2% |
| Will Casey | 10/10 | 3162 days | 2% |
| Frank Hofmann | 10/10 | 3208 days | 2% |
| Lisa | 10/10 | 3234 days | 2% |
| Sean Cox | 10/10 | 3289 days | 2% |
| Murray Sutherland | 9/10 | 3293 days | 2% |
| Stuart Morgan | 8/10 | 3369 days | 2% |
| Laurie | 8/10 | 3370 days | 2% |
| Mike Guest | 8/10 | 3371 days | 2% |
| Catherine Davison | 10/10 | 3543 days | 2% |
| David Elliott | 9/10 | 3547 days | 2% |
| Peter Barker | 8/10 | 3557 days | 2% |
| Julia Rey | 9/10 | 3597 days | 1% |
| Steve Newton | 5/10 | 3606 days | 1% |
| Patrick Austin | 6/10 | 3639 days | 1% |
| Hana Rachfalik | 10/10 | 3657 days | 1% |
| Christopher | 9/10 | 3658 days | 1% |
| Iwona Garczynska | 8/10 | 3670 days | 1% |
| Mike Merrick | 8/10 | 3966 days | 1% |
| misstassie | 7/10 | 4003 days | 1% |
| Bert Snel | 9/10 | 4034 days | 1% |
| Jan Legein | 9/10 | 4287 days | 0% |
| Tobias Thull | 7/10 | 4313 days | 0% |
| Aurelien Noailly | 6/10 | 4318 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4400 days | 1% |
| Julian Roots | 9/10 | 4675 days | 1% |
| Missy and Chaz | 3/10 | 4685 days | 0% |
| 1246km | 4/10 | 4734 days | 1% |
| Will and Taylor | 5/10 | 4734 days | 1% |
| Philip Gibbons | 7/10 | 4734 days | 1% |
| Alekandra Ulm | 10/10 | 4747 days | 1% |
| Lutz Huuemorder | 8/10 | 4771 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4771 days | 1% |
| joules1000 | 6/10 | 5009 days | 1% |
| suemax | 9/10 | 5009 days | 1% |
| Jonathan Tuthill | 7/10 | 5025 days | 1% |
| Rob Klauer | 9/10 | 5028 days | 1% |
| Shain Herbert | 9/10 | 5035 days | 1% |
| Susanne A | 8/10 | 5037 days | 1% |
| Janet | 8/10 | 5045 days | 1% |
| Christian & Julia | 9/10 | 5050 days | 1% |
| Ryan Pynappels | 9/10 | 5051 days | 1% |
| Preben vil Helmsen | 9/10 | 5052 days | 1% |
| Markus Heummer | 8/10 | 5053 days | 1% |
| Rachel | 7/10 | 5054 days | 1% |
| Stephan Wolter | 9/10 | 5054 days | 1% |
| Ralf Glaser | 9/10 | 5057 days | 1% |
| Nout de Wit | 7/10 | 5061 days | 1% |
| Maria Dietrich | 8/10 | 5064 days | 1% |
| Leander Siegert | 7/10 | 5067 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5068 days | 0% |
| Remy van Heugten | 4/10 | 5068 days | 1% |
| Manuela Zimmerti | 9/10 | 5132 days | 1% |
| Ross Cooke | 8/10 | 5138 days | 1% |
| Gerard Crothers | 9/10 | 5138 days | 1% |
| Willem & Lilian | 7/10 | 5140 days | 1% |
| Cornelia & Josef | 10/10 | 5143 days | 1% |
| Waldemar Schuler | 9/10 | 5147 days | 1% |
| Theresa | 9/10 | 5147 days | 1% |
| Helen Evans | 8/10 | 5389 days | 1% |
| Jason & Beth Berlin | 9/10 | 5392 days | 1% |
| Jackie MacRostie | 10/10 | 5396 days | 1% |
| Michael Messuie | 9/10 | 5396 days | 1% |
| Dirk Van Den Berg | 10/10 | 5400 days | 1% |
| Faye Cox | 8/10 | 5404 days | 1% |
| Wouter Teensma | 9/10 | 5410 days | 1% |
| Michel Op't Landt | 8/10 | 5412 days | 1% |
| Kurmann/Kayser | 9/10 | 5412 days | 1% |
| Anja Allphell | 9/10 | 5415 days | 1% |
| Nadja | 10/10 | 5421 days | 1% |
| Matthew | 9/10 | 5422 days | 1% |
| David | 8/10 | 5424 days | 1% |
| Trov & Liz Warren | 10/10 | 5426 days | 1% |
| Caroline & Jochen | 3/10 | 5426 days | 0% |
| David and Karin | 10/10 | 5427 days | 1% |
| Chamton | 2/10 | 5434 days | 0% |
| Campfans | 1/10 | 5465 days | 0% |
| Mikeminch | 9/10 | 5526 days | 1% |
| BigSis | 4/10 | 5618 days | 1% |
| Rob | 8/10 | 5688 days | 1% |
| David | 7/10 | 5704 days | 1% |
| kempt | 8/10 | 5710 days | 1% |
| Venot | 8/10 | 5774 days | 1% |
| Gail Mckinstry | 10/10 | 5777 days | 1% |
| Hans & Huxi | 9/10 | 5779 days | 1% |
| Luisa | 9/10 | 5781 days | 1% |
| Jakob Pedersen | 9/10 | 5781 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5791 days | 1% |
| Becky | 8/10 | 5792 days | 1% |
| Belinda Godhard | 2/10 | 5796 days | 0% |
| Lamb | 1/10 | 5798 days | 0% |
| olafrick | 6/10 | 5799 days | 1% |
| deanlaw | 10/10 | 5844 days | 1% |
| annett | 9/10 | 5846 days | 1% |
| usigmund | 7/10 | 5850 days | 1% |
| Emma Coltman | 10/10 | 5863 days | 1% |
| H Simpson | 8/10 | 5865 days | 1% |
| Debbie Rathbone | 1/10 | 5868 days | 0% |
| Hans Hoff | 9/10 | 5869 days | 1% |
| Roeder Grit | 10/10 | 5872 days | 1% |
| Ulyate | 8/10 | 5872 days | 1% |
| Bernard Misfud | 9/10 | 5872 days | 1% |
| Christine Suess | 10/10 | 5873 days | 1% |
| eowyn2k | 8/10 | 5891 days | 1% |
| lannie | 4/10 | 6015 days | 1% |
| DaveV | 9/10 | 6121 days | 1% |
| RichardE | 10/10 | 6140 days | 1% |
| EelcoK | 8/10 | 6140 days | 1% |
| ZimmermannA | 4/10 | 6146 days | 1% |
| AnneliesK | 6/10 | 6146 days | 1% |
| david | 8/10 | 6148 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.58% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 177 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 174 | -3.52% |
| 175 | -3.54% |
| 176 | -3.56% |
| 177 | -3.58% |
| 178 | -3.60% |
| 179 | -3.62% |
| 180 | -3.64% |
| … | … |
Balancing Adjustment
2.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.