Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Hahei Beach Resort

Valid Reviews

157 Valid Reviews

The Hahei Beach Resort experience has a total of 160 reviews. There are 157 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 157 valid reviews:

Rating Count Percentage
10/10 33
21%
9/10 44
28%
8/10 34
22%
7/10 17
11%
6/10 9
6%
5/10 5
3%
4/10 5
3%
3/10 3
2%
2/10 3
2%
1/10 4
3%

78.66% Average

The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.66% and is based on 157 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

79 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 157 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 79 face-to-face reviews:

Rating Count Percentage
10/10 15
19%
9/10 26
33%
8/10 17
22%
7/10 8
10%
6/10 2
3%
5/10 1
1%
4/10 3
4%
3/10 2
3%
2/10 2
3%
1/10 3
4%

78.23% Average

The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

83.10%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Sam 5/10 20 days 77%
Joel 10/10 112 days 100%
Daniel Carranza 9/10 143 days 99%
Marcela 10/10 143 days 100%
Travel1 7/10 357 days 87%
Sue 10/10 386 days 92%
Rob 9/10 539 days 83%
iona.catley@hotmail.co.uk 7/10 723 days 66%
Niels Wamsler-Jensen 2/10 782 days 30%
Emily 10/10 843 days 60%
Scott D 8/10 843 days 59%
cearon 8/10 1027 days 41%
Lunar Orbit 7/10 1178 days 27%
Trish 9/10 1392 days 16%
Ashleigh 8/10 1453 days 13%
Maria 8/10 1818 days 5%
L&A 3/10 1878 days 3%
Gareth 7/10 1878 days 5%
Bert 6/10 1909 days 4%
Timo 10/10 1970 days 5%
Charlotte 9/10 2062 days 5%
Kate 9/10 2123 days 4%
Margie 7/10 2153 days 4%
Maggie 8/10 2153 days 4%
Andy and Julia 9/10 2184 days 4%
Micaela C. 10/10 2184 days 4%
Stefan Miedzinski 10/10 2184 days 4%
Marie van Tol 8/10 2212 days 4%
Michael 6/10 2212 days 4%
Francois & Caroline 7/10 2243 days 4%
Macker 7/10 2304 days 4%
Grizzly Girl 6/10 2335 days 3%
Peter 9/10 2488 days 4%
Bradletn 9/10 2518 days 4%
Michael Stützle 6/10 2518 days 3%
Michelle Smith 8/10 2577 days 3%
Helen Bond 10/10 2577 days 4%
Eversons 8/10 2577 days 3%
Christoph Sand 5/10 2583 days 3%
Amy Lord 9/10 2584 days 3%
Keith Salway 10/10 2588 days 4%
Hannah Young 10/10 2607 days 3%
Jabba 10/10 2607 days 3%
David Jague 9/10 2626 days 3%
Shawn Hoelsch 10/10 2631 days 3%
Courtney Howes 8/10 2644 days 3%
Fifi and Jay 9/10 2827 days 3%
Will Casey 10/10 2862 days 3%
Frank Hofmann 10/10 2908 days 3%
Lisa 10/10 2934 days 3%
Sean Cox 10/10 2989 days 3%
Murray Sutherland 9/10 2993 days 3%
Stuart Morgan 8/10 3069 days 3%
Laurie 8/10 3070 days 3%
Mike Guest 8/10 3071 days 3%
Catherine Davison 10/10 3243 days 2%
David Elliott 9/10 3247 days 2%
Peter Barker 8/10 3257 days 2%
Julia Rey 9/10 3297 days 2%
Steve Newton 5/10 3306 days 2%
Patrick Austin 6/10 3339 days 2%
Hana Rachfalik 10/10 3357 days 2%
Christopher 9/10 3358 days 2%
Iwona Garczynska 8/10 3370 days 2%
Mike Merrick 8/10 3666 days 1%
misstassie 7/10 3703 days 1%
Bert Snel 9/10 3734 days 1%
Jan Legein 9/10 3987 days 1%
Tobias Thull 7/10 4013 days 1%
Aurelien Noailly 6/10 4018 days 1%
2 tent travelers from Montreal 10/10 4100 days 1%
Julian Roots 9/10 4375 days 0%
Missy and Chaz 3/10 4385 days 1%
1246km 4/10 4434 days 1%
Will and Taylor 5/10 4434 days 1%
Philip Gibbons 7/10 4434 days 1%
Alekandra Ulm 10/10 4447 days 1%
Lutz Huuemorder 8/10 4471 days 1%
Jim and JoAnn Harllee 10/10 4471 days 1%
joules1000 6/10 4709 days 1%
suemax 9/10 4709 days 1%
Jonathan Tuthill 7/10 4725 days 1%
Rob Klauer 9/10 4728 days 1%
Shain Herbert 9/10 4735 days 1%
Susanne A 8/10 4737 days 1%
Janet 8/10 4745 days 1%
Christian & Julia 9/10 4750 days 1%
Ryan Pynappels 9/10 4751 days 1%
Preben vil Helmsen 9/10 4752 days 1%
Markus Heummer 8/10 4753 days 1%
Rachel 7/10 4754 days 1%
Stephan Wolter 9/10 4754 days 1%
Ralf Glaser 9/10 4757 days 1%
Nout de Wit 7/10 4761 days 1%
Maria Dietrich 8/10 4764 days 1%
Leander Siegert 7/10 4767 days 1%
Lilja Bjork Hermannsdottir 1/10 4768 days 0%
Remy van Heugten 4/10 4768 days 1%
Manuela Zimmerti 9/10 4832 days 1%
Ross Cooke 8/10 4838 days 1%
Gerard Crothers 9/10 4838 days 1%
Willem & Lilian 7/10 4840 days 1%
Cornelia & Josef 10/10 4843 days 1%
Waldemar Schuler 9/10 4847 days 1%
Theresa 9/10 4847 days 1%
Helen Evans 8/10 5089 days 1%
Jason & Beth Berlin 9/10 5092 days 1%
Jackie MacRostie 10/10 5096 days 1%
Michael Messuie 9/10 5096 days 1%
Dirk Van Den Berg 10/10 5100 days 1%
Faye Cox 8/10 5104 days 1%
Wouter Teensma 9/10 5110 days 1%
Michel Op't Landt 8/10 5112 days 1%
Kurmann/Kayser 9/10 5112 days 1%
Anja Allphell 9/10 5115 days 1%
Nadja 10/10 5121 days 1%
Matthew 9/10 5122 days 1%
David 8/10 5124 days 1%
Trov & Liz Warren 10/10 5126 days 1%
Caroline & Jochen 3/10 5126 days 1%
David and Karin 10/10 5127 days 1%
Chamton 2/10 5134 days 0%
Campfans 1/10 5165 days 0%
Mikeminch 9/10 5226 days 1%
BigSis 4/10 5318 days 1%
Rob 8/10 5388 days 1%
David 7/10 5404 days 1%
kempt 8/10 5410 days 1%
Venot 8/10 5474 days 1%
Gail Mckinstry 10/10 5477 days 1%
Hans & Huxi 9/10 5479 days 1%
Luisa 9/10 5481 days 1%
Jakob Pedersen 9/10 5481 days 1%
Martÿn Steenvoorden 5/10 5491 days 1%
Becky 8/10 5492 days 1%
Belinda Godhard 2/10 5496 days 0%
Lamb 1/10 5498 days 0%
olafrick 6/10 5499 days 1%
deanlaw 10/10 5544 days 1%
annett 9/10 5546 days 1%
usigmund 7/10 5550 days 1%
Emma Coltman 10/10 5563 days 1%
H Simpson 8/10 5565 days 1%
Debbie Rathbone 1/10 5568 days 0%
Hans Hoff 9/10 5569 days 1%
Roeder Grit 10/10 5572 days 1%
Ulyate 8/10 5572 days 1%
Bernard Misfud 9/10 5572 days 1%
Christine Suess 10/10 5573 days 1%
eowyn2k 8/10 5591 days 1%
lannie 4/10 5715 days 1%
DaveV 9/10 5821 days 1%
RichardE 10/10 5840 days 1%
EelcoK 8/10 5840 days 1%
ZimmermannA 4/10 5846 days 1%
AnneliesK 6/10 5846 days 1%
david 8/10 5848 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.21% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Hahei Beach Resort experience has been adjusted for 10 days. Adjustments are according to the following table.

Days Adjustment
7 -0.14%
8 -0.17%
9 -0.19%
10 -0.21%
11 -0.23%
12 -0.25%
13 -0.27%

Balancing Adjustment

2.27% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

85%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.