Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
156 Valid Reviews
The Hahei Beach Resort experience has a total of 159 reviews. There are 156 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 156 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 33 |
|
21% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 4 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.85% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.85% and is based on 156 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 156 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Joel | 10/10 | 17 days | 100% |
| Daniel Carranza | 9/10 | 48 days | 99% |
| Marcela | 10/10 | 48 days | 100% |
| Travel1 | 7/10 | 262 days | 89% |
| Sue | 10/10 | 291 days | 95% |
| Rob | 9/10 | 444 days | 88% |
| iona.catley@hotmail.co.uk | 7/10 | 628 days | 72% |
| Niels Wamsler-Jensen | 2/10 | 687 days | 33% |
| Emily | 10/10 | 748 days | 68% |
| Scott D | 8/10 | 748 days | 67% |
| cearon | 8/10 | 932 days | 49% |
| Lunar Orbit | 7/10 | 1083 days | 34% |
| Trish | 9/10 | 1297 days | 21% |
| Ashleigh | 8/10 | 1358 days | 17% |
| Maria | 8/10 | 1723 days | 5% |
| L&A | 3/10 | 1783 days | 3% |
| Gareth | 7/10 | 1783 days | 5% |
| Bert | 6/10 | 1814 days | 4% |
| Timo | 10/10 | 1875 days | 5% |
| Charlotte | 9/10 | 1967 days | 5% |
| Kate | 9/10 | 2028 days | 5% |
| Margie | 7/10 | 2058 days | 4% |
| Maggie | 8/10 | 2058 days | 4% |
| Andy and Julia | 9/10 | 2089 days | 4% |
| Micaela C. | 10/10 | 2089 days | 4% |
| Stefan Miedzinski | 10/10 | 2089 days | 4% |
| Marie van Tol | 8/10 | 2117 days | 4% |
| Michael | 6/10 | 2117 days | 4% |
| Francois & Caroline | 7/10 | 2148 days | 4% |
| Macker | 7/10 | 2209 days | 4% |
| Grizzly Girl | 6/10 | 2240 days | 4% |
| Peter | 9/10 | 2393 days | 4% |
| Bradletn | 9/10 | 2423 days | 4% |
| Michael Stützle | 6/10 | 2423 days | 3% |
| Michelle Smith | 8/10 | 2482 days | 4% |
| Helen Bond | 10/10 | 2482 days | 4% |
| Eversons | 8/10 | 2482 days | 4% |
| Christoph Sand | 5/10 | 2488 days | 3% |
| Amy Lord | 9/10 | 2489 days | 4% |
| Keith Salway | 10/10 | 2493 days | 4% |
| Hannah Young | 10/10 | 2512 days | 4% |
| Jabba | 10/10 | 2512 days | 4% |
| David Jague | 9/10 | 2531 days | 4% |
| Shawn Hoelsch | 10/10 | 2536 days | 4% |
| Courtney Howes | 8/10 | 2549 days | 4% |
| Fifi and Jay | 9/10 | 2732 days | 3% |
| Will Casey | 10/10 | 2767 days | 3% |
| Frank Hofmann | 10/10 | 2813 days | 3% |
| Lisa | 10/10 | 2839 days | 3% |
| Sean Cox | 10/10 | 2894 days | 3% |
| Murray Sutherland | 9/10 | 2898 days | 3% |
| Stuart Morgan | 8/10 | 2974 days | 3% |
| Laurie | 8/10 | 2975 days | 3% |
| Mike Guest | 8/10 | 2976 days | 3% |
| Catherine Davison | 10/10 | 3148 days | 2% |
| David Elliott | 9/10 | 3152 days | 2% |
| Peter Barker | 8/10 | 3162 days | 2% |
| Julia Rey | 9/10 | 3202 days | 2% |
| Steve Newton | 5/10 | 3211 days | 2% |
| Patrick Austin | 6/10 | 3244 days | 2% |
| Hana Rachfalik | 10/10 | 3262 days | 2% |
| Christopher | 9/10 | 3263 days | 2% |
| Iwona Garczynska | 8/10 | 3275 days | 2% |
| Mike Merrick | 8/10 | 3571 days | 2% |
| misstassie | 7/10 | 3608 days | 1% |
| Bert Snel | 9/10 | 3639 days | 1% |
| Jan Legein | 9/10 | 3892 days | 1% |
| Tobias Thull | 7/10 | 3918 days | 1% |
| Aurelien Noailly | 6/10 | 3923 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4005 days | 1% |
| Julian Roots | 9/10 | 4280 days | 0% |
| Missy and Chaz | 3/10 | 4290 days | 0% |
| 1246km | 4/10 | 4339 days | 0% |
| Will and Taylor | 5/10 | 4339 days | 0% |
| Philip Gibbons | 7/10 | 4339 days | 0% |
| Alekandra Ulm | 10/10 | 4352 days | 0% |
| Lutz Huuemorder | 8/10 | 4376 days | 0% |
| Jim and JoAnn Harllee | 10/10 | 4376 days | 0% |
| joules1000 | 6/10 | 4614 days | 1% |
| suemax | 9/10 | 4614 days | 1% |
| Jonathan Tuthill | 7/10 | 4630 days | 1% |
| Rob Klauer | 9/10 | 4633 days | 1% |
| Shain Herbert | 9/10 | 4640 days | 1% |
| Susanne A | 8/10 | 4642 days | 1% |
| Janet | 8/10 | 4650 days | 1% |
| Christian & Julia | 9/10 | 4655 days | 1% |
| Ryan Pynappels | 9/10 | 4656 days | 1% |
| Preben vil Helmsen | 9/10 | 4657 days | 1% |
| Markus Heummer | 8/10 | 4658 days | 1% |
| Rachel | 7/10 | 4659 days | 1% |
| Stephan Wolter | 9/10 | 4659 days | 1% |
| Ralf Glaser | 9/10 | 4662 days | 1% |
| Nout de Wit | 7/10 | 4666 days | 1% |
| Maria Dietrich | 8/10 | 4669 days | 1% |
| Leander Siegert | 7/10 | 4672 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4673 days | 0% |
| Remy van Heugten | 4/10 | 4673 days | 1% |
| Manuela Zimmerti | 9/10 | 4737 days | 1% |
| Ross Cooke | 8/10 | 4743 days | 1% |
| Gerard Crothers | 9/10 | 4743 days | 1% |
| Willem & Lilian | 7/10 | 4745 days | 1% |
| Cornelia & Josef | 10/10 | 4748 days | 1% |
| Waldemar Schuler | 9/10 | 4752 days | 1% |
| Theresa | 9/10 | 4752 days | 1% |
| Helen Evans | 8/10 | 4994 days | 1% |
| Jason & Beth Berlin | 9/10 | 4997 days | 1% |
| Jackie MacRostie | 10/10 | 5001 days | 1% |
| Michael Messuie | 9/10 | 5001 days | 1% |
| Dirk Van Den Berg | 10/10 | 5005 days | 1% |
| Faye Cox | 8/10 | 5009 days | 1% |
| Wouter Teensma | 9/10 | 5015 days | 1% |
| Michel Op't Landt | 8/10 | 5017 days | 1% |
| Kurmann/Kayser | 9/10 | 5017 days | 1% |
| Anja Allphell | 9/10 | 5020 days | 1% |
| Nadja | 10/10 | 5026 days | 1% |
| Matthew | 9/10 | 5027 days | 1% |
| David | 8/10 | 5029 days | 1% |
| Trov & Liz Warren | 10/10 | 5031 days | 1% |
| Caroline & Jochen | 3/10 | 5031 days | 1% |
| David and Karin | 10/10 | 5032 days | 1% |
| Chamton | 2/10 | 5039 days | 0% |
| Campfans | 1/10 | 5070 days | 0% |
| Mikeminch | 9/10 | 5131 days | 1% |
| BigSis | 4/10 | 5223 days | 1% |
| Rob | 8/10 | 5293 days | 1% |
| David | 7/10 | 5309 days | 1% |
| kempt | 8/10 | 5315 days | 1% |
| Venot | 8/10 | 5379 days | 1% |
| Gail Mckinstry | 10/10 | 5382 days | 1% |
| Hans & Huxi | 9/10 | 5384 days | 1% |
| Luisa | 9/10 | 5386 days | 1% |
| Jakob Pedersen | 9/10 | 5386 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5396 days | 1% |
| Becky | 8/10 | 5397 days | 1% |
| Belinda Godhard | 2/10 | 5401 days | 0% |
| Lamb | 1/10 | 5403 days | 0% |
| olafrick | 6/10 | 5404 days | 1% |
| deanlaw | 10/10 | 5449 days | 1% |
| annett | 9/10 | 5451 days | 1% |
| usigmund | 7/10 | 5455 days | 1% |
| Emma Coltman | 10/10 | 5468 days | 1% |
| H Simpson | 8/10 | 5470 days | 1% |
| Debbie Rathbone | 1/10 | 5473 days | 0% |
| Hans Hoff | 9/10 | 5474 days | 1% |
| Roeder Grit | 10/10 | 5477 days | 1% |
| Ulyate | 8/10 | 5477 days | 1% |
| Bernard Misfud | 9/10 | 5477 days | 1% |
| Christine Suess | 10/10 | 5478 days | 1% |
| eowyn2k | 8/10 | 5496 days | 1% |
| lannie | 4/10 | 5620 days | 1% |
| DaveV | 9/10 | 5726 days | 1% |
| RichardE | 10/10 | 5745 days | 1% |
| EelcoK | 8/10 | 5745 days | 1% |
| ZimmermannA | 4/10 | 5751 days | 1% |
| AnneliesK | 6/10 | 5751 days | 1% |
| david | 8/10 | 5753 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.26% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 13 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| 13 | -0.26% |
| 14 | -0.28% |
| 15 | -0.30% |
| 16 | -0.32% |
| … | … |
Balancing Adjustment
1.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.