Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
156 Valid Reviews
The Hahei Beach Resort experience has a total of 159 reviews. There are 156 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 156 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 33 |
|
21% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 4 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.85% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.85% and is based on 156 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 156 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Joel | 10/10 | 47 days | 100% |
| Daniel Carranza | 9/10 | 78 days | 99% |
| Marcela | 10/10 | 78 days | 100% |
| Travel1 | 7/10 | 292 days | 89% |
| Sue | 10/10 | 321 days | 94% |
| Rob | 9/10 | 474 days | 86% |
| iona.catley@hotmail.co.uk | 7/10 | 658 days | 70% |
| Niels Wamsler-Jensen | 2/10 | 717 days | 32% |
| Emily | 10/10 | 778 days | 66% |
| Scott D | 8/10 | 778 days | 64% |
| cearon | 8/10 | 962 days | 47% |
| Lunar Orbit | 7/10 | 1113 days | 32% |
| Trish | 9/10 | 1327 days | 19% |
| Ashleigh | 8/10 | 1388 days | 16% |
| Maria | 8/10 | 1753 days | 5% |
| L&A | 3/10 | 1813 days | 3% |
| Gareth | 7/10 | 1813 days | 5% |
| Bert | 6/10 | 1844 days | 4% |
| Timo | 10/10 | 1905 days | 5% |
| Charlotte | 9/10 | 1997 days | 5% |
| Kate | 9/10 | 2058 days | 4% |
| Margie | 7/10 | 2088 days | 4% |
| Maggie | 8/10 | 2088 days | 4% |
| Andy and Julia | 9/10 | 2119 days | 4% |
| Micaela C. | 10/10 | 2119 days | 4% |
| Stefan Miedzinski | 10/10 | 2119 days | 4% |
| Marie van Tol | 8/10 | 2147 days | 4% |
| Michael | 6/10 | 2147 days | 4% |
| Francois & Caroline | 7/10 | 2178 days | 4% |
| Macker | 7/10 | 2239 days | 4% |
| Grizzly Girl | 6/10 | 2270 days | 4% |
| Peter | 9/10 | 2423 days | 4% |
| Bradletn | 9/10 | 2453 days | 4% |
| Michael Stützle | 6/10 | 2453 days | 3% |
| Michelle Smith | 8/10 | 2512 days | 4% |
| Helen Bond | 10/10 | 2512 days | 4% |
| Eversons | 8/10 | 2512 days | 4% |
| Christoph Sand | 5/10 | 2518 days | 3% |
| Amy Lord | 9/10 | 2519 days | 4% |
| Keith Salway | 10/10 | 2523 days | 4% |
| Hannah Young | 10/10 | 2543 days | 4% |
| Jabba | 10/10 | 2543 days | 4% |
| David Jague | 9/10 | 2561 days | 4% |
| Shawn Hoelsch | 10/10 | 2566 days | 4% |
| Courtney Howes | 8/10 | 2579 days | 3% |
| Fifi and Jay | 9/10 | 2762 days | 3% |
| Will Casey | 10/10 | 2797 days | 3% |
| Frank Hofmann | 10/10 | 2843 days | 3% |
| Lisa | 10/10 | 2869 days | 3% |
| Sean Cox | 10/10 | 2924 days | 3% |
| Murray Sutherland | 9/10 | 2928 days | 3% |
| Stuart Morgan | 8/10 | 3004 days | 3% |
| Laurie | 8/10 | 3005 days | 3% |
| Mike Guest | 8/10 | 3006 days | 3% |
| Catherine Davison | 10/10 | 3178 days | 2% |
| David Elliott | 9/10 | 3183 days | 2% |
| Peter Barker | 8/10 | 3192 days | 2% |
| Julia Rey | 9/10 | 3232 days | 2% |
| Steve Newton | 5/10 | 3241 days | 2% |
| Patrick Austin | 6/10 | 3274 days | 2% |
| Hana Rachfalik | 10/10 | 3292 days | 2% |
| Christopher | 9/10 | 3293 days | 2% |
| Iwona Garczynska | 8/10 | 3305 days | 2% |
| Mike Merrick | 8/10 | 3601 days | 1% |
| misstassie | 7/10 | 3639 days | 1% |
| Bert Snel | 9/10 | 3670 days | 1% |
| Jan Legein | 9/10 | 3922 days | 1% |
| Tobias Thull | 7/10 | 3948 days | 1% |
| Aurelien Noailly | 6/10 | 3953 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4035 days | 1% |
| Julian Roots | 9/10 | 4310 days | 0% |
| Missy and Chaz | 3/10 | 4320 days | 0% |
| 1246km | 4/10 | 4369 days | 0% |
| Will and Taylor | 5/10 | 4369 days | 0% |
| Philip Gibbons | 7/10 | 4369 days | 0% |
| Alekandra Ulm | 10/10 | 4382 days | 1% |
| Lutz Huuemorder | 8/10 | 4406 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4406 days | 1% |
| joules1000 | 6/10 | 4644 days | 1% |
| suemax | 9/10 | 4644 days | 1% |
| Jonathan Tuthill | 7/10 | 4660 days | 1% |
| Rob Klauer | 9/10 | 4663 days | 1% |
| Shain Herbert | 9/10 | 4670 days | 1% |
| Susanne A | 8/10 | 4672 days | 1% |
| Janet | 8/10 | 4680 days | 1% |
| Christian & Julia | 9/10 | 4685 days | 1% |
| Ryan Pynappels | 9/10 | 4686 days | 1% |
| Preben vil Helmsen | 9/10 | 4687 days | 1% |
| Markus Heummer | 8/10 | 4688 days | 1% |
| Rachel | 7/10 | 4689 days | 1% |
| Stephan Wolter | 9/10 | 4689 days | 1% |
| Ralf Glaser | 9/10 | 4692 days | 1% |
| Nout de Wit | 7/10 | 4696 days | 1% |
| Maria Dietrich | 8/10 | 4699 days | 1% |
| Leander Siegert | 7/10 | 4702 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4703 days | 0% |
| Remy van Heugten | 4/10 | 4703 days | 1% |
| Manuela Zimmerti | 9/10 | 4767 days | 1% |
| Ross Cooke | 8/10 | 4773 days | 1% |
| Gerard Crothers | 9/10 | 4773 days | 1% |
| Willem & Lilian | 7/10 | 4775 days | 1% |
| Cornelia & Josef | 10/10 | 4778 days | 1% |
| Waldemar Schuler | 9/10 | 4782 days | 1% |
| Theresa | 9/10 | 4782 days | 1% |
| Helen Evans | 8/10 | 5024 days | 1% |
| Jason & Beth Berlin | 9/10 | 5027 days | 1% |
| Jackie MacRostie | 10/10 | 5031 days | 1% |
| Michael Messuie | 9/10 | 5031 days | 1% |
| Dirk Van Den Berg | 10/10 | 5035 days | 1% |
| Faye Cox | 8/10 | 5039 days | 1% |
| Wouter Teensma | 9/10 | 5045 days | 1% |
| Michel Op't Landt | 8/10 | 5047 days | 1% |
| Kurmann/Kayser | 9/10 | 5047 days | 1% |
| Anja Allphell | 9/10 | 5050 days | 1% |
| Nadja | 10/10 | 5056 days | 1% |
| Matthew | 9/10 | 5057 days | 1% |
| David | 8/10 | 5059 days | 1% |
| Trov & Liz Warren | 10/10 | 5061 days | 1% |
| Caroline & Jochen | 3/10 | 5061 days | 1% |
| David and Karin | 10/10 | 5062 days | 1% |
| Chamton | 2/10 | 5069 days | 0% |
| Campfans | 1/10 | 5100 days | 0% |
| Mikeminch | 9/10 | 5161 days | 1% |
| BigSis | 4/10 | 5253 days | 1% |
| Rob | 8/10 | 5323 days | 1% |
| David | 7/10 | 5339 days | 1% |
| kempt | 8/10 | 5345 days | 1% |
| Venot | 8/10 | 5409 days | 1% |
| Gail Mckinstry | 10/10 | 5412 days | 1% |
| Hans & Huxi | 9/10 | 5414 days | 1% |
| Luisa | 9/10 | 5416 days | 1% |
| Jakob Pedersen | 9/10 | 5416 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5426 days | 1% |
| Becky | 8/10 | 5427 days | 1% |
| Belinda Godhard | 2/10 | 5431 days | 0% |
| Lamb | 1/10 | 5433 days | 0% |
| olafrick | 6/10 | 5434 days | 1% |
| deanlaw | 10/10 | 5479 days | 1% |
| annett | 9/10 | 5481 days | 1% |
| usigmund | 7/10 | 5485 days | 1% |
| Emma Coltman | 10/10 | 5498 days | 1% |
| H Simpson | 8/10 | 5500 days | 1% |
| Debbie Rathbone | 1/10 | 5503 days | 0% |
| Hans Hoff | 9/10 | 5504 days | 1% |
| Roeder Grit | 10/10 | 5507 days | 1% |
| Ulyate | 8/10 | 5507 days | 1% |
| Bernard Misfud | 9/10 | 5507 days | 1% |
| Christine Suess | 10/10 | 5508 days | 1% |
| eowyn2k | 8/10 | 5526 days | 1% |
| lannie | 4/10 | 5650 days | 1% |
| DaveV | 9/10 | 5756 days | 1% |
| RichardE | 10/10 | 5775 days | 1% |
| EelcoK | 8/10 | 5775 days | 1% |
| ZimmermannA | 4/10 | 5781 days | 1% |
| AnneliesK | 6/10 | 5781 days | 1% |
| david | 8/10 | 5783 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.87% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 43 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 40 | -0.81% |
| 41 | -0.83% |
| 42 | -0.85% |
| 43 | -0.87% |
| 44 | -0.89% |
| 45 | -0.91% |
| 46 | -0.93% |
| … | … |
Balancing Adjustment
1.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.