Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
156 Valid Reviews
The Hahei Beach Resort experience has a total of 159 reviews. There are 156 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 156 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 33 |
|
21% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 4 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.85% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.85% and is based on 156 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 156 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.19%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Joel | 10/10 | 35 days | 100% |
| Daniel Carranza | 9/10 | 66 days | 99% |
| Marcela | 10/10 | 66 days | 100% |
| Travel1 | 7/10 | 280 days | 89% |
| Sue | 10/10 | 309 days | 95% |
| Rob | 9/10 | 462 days | 87% |
| iona.catley@hotmail.co.uk | 7/10 | 646 days | 71% |
| Niels Wamsler-Jensen | 2/10 | 705 days | 33% |
| Emily | 10/10 | 766 days | 67% |
| Scott D | 8/10 | 766 days | 65% |
| cearon | 8/10 | 950 days | 48% |
| Lunar Orbit | 7/10 | 1101 days | 32% |
| Trish | 9/10 | 1315 days | 20% |
| Ashleigh | 8/10 | 1376 days | 16% |
| Maria | 8/10 | 1741 days | 5% |
| L&A | 3/10 | 1801 days | 3% |
| Gareth | 7/10 | 1801 days | 5% |
| Bert | 6/10 | 1832 days | 4% |
| Timo | 10/10 | 1893 days | 5% |
| Charlotte | 9/10 | 1985 days | 5% |
| Kate | 9/10 | 2046 days | 5% |
| Margie | 7/10 | 2076 days | 4% |
| Maggie | 8/10 | 2076 days | 4% |
| Andy and Julia | 9/10 | 2107 days | 4% |
| Micaela C. | 10/10 | 2107 days | 4% |
| Stefan Miedzinski | 10/10 | 2107 days | 4% |
| Marie van Tol | 8/10 | 2135 days | 4% |
| Michael | 6/10 | 2135 days | 4% |
| Francois & Caroline | 7/10 | 2166 days | 4% |
| Macker | 7/10 | 2227 days | 4% |
| Grizzly Girl | 6/10 | 2258 days | 4% |
| Peter | 9/10 | 2411 days | 4% |
| Bradletn | 9/10 | 2441 days | 4% |
| Michael Stützle | 6/10 | 2441 days | 3% |
| Michelle Smith | 8/10 | 2500 days | 4% |
| Helen Bond | 10/10 | 2500 days | 4% |
| Eversons | 8/10 | 2500 days | 4% |
| Christoph Sand | 5/10 | 2506 days | 3% |
| Amy Lord | 9/10 | 2507 days | 4% |
| Keith Salway | 10/10 | 2511 days | 4% |
| Hannah Young | 10/10 | 2530 days | 4% |
| Jabba | 10/10 | 2530 days | 4% |
| David Jague | 9/10 | 2549 days | 4% |
| Shawn Hoelsch | 10/10 | 2554 days | 4% |
| Courtney Howes | 8/10 | 2567 days | 3% |
| Fifi and Jay | 9/10 | 2750 days | 3% |
| Will Casey | 10/10 | 2785 days | 3% |
| Frank Hofmann | 10/10 | 2831 days | 3% |
| Lisa | 10/10 | 2857 days | 3% |
| Sean Cox | 10/10 | 2912 days | 3% |
| Murray Sutherland | 9/10 | 2916 days | 3% |
| Stuart Morgan | 8/10 | 2992 days | 3% |
| Laurie | 8/10 | 2993 days | 3% |
| Mike Guest | 8/10 | 2994 days | 3% |
| Catherine Davison | 10/10 | 3166 days | 2% |
| David Elliott | 9/10 | 3170 days | 2% |
| Peter Barker | 8/10 | 3180 days | 2% |
| Julia Rey | 9/10 | 3220 days | 2% |
| Steve Newton | 5/10 | 3229 days | 2% |
| Patrick Austin | 6/10 | 3262 days | 2% |
| Hana Rachfalik | 10/10 | 3280 days | 2% |
| Christopher | 9/10 | 3281 days | 2% |
| Iwona Garczynska | 8/10 | 3293 days | 2% |
| Mike Merrick | 8/10 | 3589 days | 1% |
| misstassie | 7/10 | 3626 days | 1% |
| Bert Snel | 9/10 | 3657 days | 1% |
| Jan Legein | 9/10 | 3910 days | 1% |
| Tobias Thull | 7/10 | 3936 days | 1% |
| Aurelien Noailly | 6/10 | 3941 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4023 days | 1% |
| Julian Roots | 9/10 | 4298 days | 0% |
| Missy and Chaz | 3/10 | 4308 days | 0% |
| 1246km | 4/10 | 4357 days | 0% |
| Will and Taylor | 5/10 | 4357 days | 0% |
| Philip Gibbons | 7/10 | 4357 days | 0% |
| Alekandra Ulm | 10/10 | 4370 days | 0% |
| Lutz Huuemorder | 8/10 | 4394 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4394 days | 1% |
| joules1000 | 6/10 | 4632 days | 1% |
| suemax | 9/10 | 4632 days | 1% |
| Jonathan Tuthill | 7/10 | 4648 days | 1% |
| Rob Klauer | 9/10 | 4651 days | 1% |
| Shain Herbert | 9/10 | 4658 days | 1% |
| Susanne A | 8/10 | 4660 days | 1% |
| Janet | 8/10 | 4668 days | 1% |
| Christian & Julia | 9/10 | 4673 days | 1% |
| Ryan Pynappels | 9/10 | 4674 days | 1% |
| Preben vil Helmsen | 9/10 | 4675 days | 1% |
| Markus Heummer | 8/10 | 4676 days | 1% |
| Rachel | 7/10 | 4677 days | 1% |
| Stephan Wolter | 9/10 | 4677 days | 1% |
| Ralf Glaser | 9/10 | 4680 days | 1% |
| Nout de Wit | 7/10 | 4684 days | 1% |
| Maria Dietrich | 8/10 | 4687 days | 1% |
| Leander Siegert | 7/10 | 4690 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4691 days | 0% |
| Remy van Heugten | 4/10 | 4691 days | 1% |
| Manuela Zimmerti | 9/10 | 4755 days | 1% |
| Ross Cooke | 8/10 | 4761 days | 1% |
| Gerard Crothers | 9/10 | 4761 days | 1% |
| Willem & Lilian | 7/10 | 4763 days | 1% |
| Cornelia & Josef | 10/10 | 4766 days | 1% |
| Waldemar Schuler | 9/10 | 4770 days | 1% |
| Theresa | 9/10 | 4770 days | 1% |
| Helen Evans | 8/10 | 5012 days | 1% |
| Jason & Beth Berlin | 9/10 | 5015 days | 1% |
| Jackie MacRostie | 10/10 | 5019 days | 1% |
| Michael Messuie | 9/10 | 5019 days | 1% |
| Dirk Van Den Berg | 10/10 | 5023 days | 1% |
| Faye Cox | 8/10 | 5027 days | 1% |
| Wouter Teensma | 9/10 | 5033 days | 1% |
| Michel Op't Landt | 8/10 | 5035 days | 1% |
| Kurmann/Kayser | 9/10 | 5035 days | 1% |
| Anja Allphell | 9/10 | 5038 days | 1% |
| Nadja | 10/10 | 5044 days | 1% |
| Matthew | 9/10 | 5045 days | 1% |
| David | 8/10 | 5047 days | 1% |
| Trov & Liz Warren | 10/10 | 5049 days | 1% |
| Caroline & Jochen | 3/10 | 5049 days | 1% |
| David and Karin | 10/10 | 5050 days | 1% |
| Chamton | 2/10 | 5057 days | 0% |
| Campfans | 1/10 | 5088 days | 0% |
| Mikeminch | 9/10 | 5149 days | 1% |
| BigSis | 4/10 | 5241 days | 1% |
| Rob | 8/10 | 5311 days | 1% |
| David | 7/10 | 5327 days | 1% |
| kempt | 8/10 | 5333 days | 1% |
| Venot | 8/10 | 5397 days | 1% |
| Gail Mckinstry | 10/10 | 5400 days | 1% |
| Hans & Huxi | 9/10 | 5402 days | 1% |
| Luisa | 9/10 | 5404 days | 1% |
| Jakob Pedersen | 9/10 | 5404 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5414 days | 1% |
| Becky | 8/10 | 5415 days | 1% |
| Belinda Godhard | 2/10 | 5419 days | 0% |
| Lamb | 1/10 | 5421 days | 0% |
| olafrick | 6/10 | 5422 days | 1% |
| deanlaw | 10/10 | 5467 days | 1% |
| annett | 9/10 | 5469 days | 1% |
| usigmund | 7/10 | 5473 days | 1% |
| Emma Coltman | 10/10 | 5486 days | 1% |
| H Simpson | 8/10 | 5488 days | 1% |
| Debbie Rathbone | 1/10 | 5491 days | 0% |
| Hans Hoff | 9/10 | 5492 days | 1% |
| Roeder Grit | 10/10 | 5495 days | 1% |
| Ulyate | 8/10 | 5495 days | 1% |
| Bernard Misfud | 9/10 | 5495 days | 1% |
| Christine Suess | 10/10 | 5496 days | 1% |
| eowyn2k | 8/10 | 5514 days | 1% |
| lannie | 4/10 | 5638 days | 1% |
| DaveV | 9/10 | 5744 days | 1% |
| RichardE | 10/10 | 5763 days | 1% |
| EelcoK | 8/10 | 5763 days | 1% |
| ZimmermannA | 4/10 | 5769 days | 1% |
| AnneliesK | 6/10 | 5769 days | 1% |
| david | 8/10 | 5771 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.63% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 31 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 28 | -0.57% |
| 29 | -0.59% |
| 30 | -0.61% |
| 31 | -0.63% |
| 32 | -0.65% |
| 33 | -0.67% |
| 34 | -0.69% |
| … | … |
Balancing Adjustment
1.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.