Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
157 Valid Reviews
The Hahei Beach Resort experience has a total of 160 reviews. There are 157 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 157 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 33 |
|
21% |
9/10 | 44 |
|
28% |
8/10 | 34 |
|
22% |
7/10 | 17 |
|
11% |
6/10 | 9 |
|
6% |
5/10 | 5 |
|
3% |
4/10 | 5 |
|
3% |
3/10 | 3 |
|
2% |
2/10 | 3 |
|
2% |
1/10 | 4 |
|
3% |
78.66% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.66% and is based on 157 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 157 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 15 |
|
19% |
9/10 | 26 |
|
33% |
8/10 | 17 |
|
22% |
7/10 | 8 |
|
10% |
6/10 | 2 |
|
3% |
5/10 | 1 |
|
1% |
4/10 | 3 |
|
4% |
3/10 | 2 |
|
3% |
2/10 | 2 |
|
3% |
1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
83.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Sam | 5/10 | 20 days | 77% |
Joel | 10/10 | 112 days | 100% |
Daniel Carranza | 9/10 | 143 days | 99% |
Marcela | 10/10 | 143 days | 100% |
Travel1 | 7/10 | 357 days | 87% |
Sue | 10/10 | 386 days | 92% |
Rob | 9/10 | 539 days | 83% |
iona.catley@hotmail.co.uk | 7/10 | 723 days | 66% |
Niels Wamsler-Jensen | 2/10 | 782 days | 30% |
Emily | 10/10 | 843 days | 60% |
Scott D | 8/10 | 843 days | 59% |
cearon | 8/10 | 1027 days | 41% |
Lunar Orbit | 7/10 | 1178 days | 27% |
Trish | 9/10 | 1392 days | 16% |
Ashleigh | 8/10 | 1453 days | 13% |
Maria | 8/10 | 1818 days | 5% |
L&A | 3/10 | 1878 days | 3% |
Gareth | 7/10 | 1878 days | 5% |
Bert | 6/10 | 1909 days | 4% |
Timo | 10/10 | 1970 days | 5% |
Charlotte | 9/10 | 2062 days | 5% |
Kate | 9/10 | 2123 days | 4% |
Margie | 7/10 | 2153 days | 4% |
Maggie | 8/10 | 2153 days | 4% |
Andy and Julia | 9/10 | 2184 days | 4% |
Micaela C. | 10/10 | 2184 days | 4% |
Stefan Miedzinski | 10/10 | 2184 days | 4% |
Marie van Tol | 8/10 | 2212 days | 4% |
Michael | 6/10 | 2212 days | 4% |
Francois & Caroline | 7/10 | 2243 days | 4% |
Macker | 7/10 | 2304 days | 4% |
Grizzly Girl | 6/10 | 2335 days | 3% |
Peter | 9/10 | 2488 days | 4% |
Bradletn | 9/10 | 2518 days | 4% |
Michael Stützle | 6/10 | 2518 days | 3% |
Michelle Smith | 8/10 | 2577 days | 3% |
Helen Bond | 10/10 | 2577 days | 4% |
Eversons | 8/10 | 2577 days | 3% |
Christoph Sand | 5/10 | 2583 days | 3% |
Amy Lord | 9/10 | 2584 days | 3% |
Keith Salway | 10/10 | 2588 days | 4% |
Hannah Young | 10/10 | 2607 days | 3% |
Jabba | 10/10 | 2607 days | 3% |
David Jague | 9/10 | 2626 days | 3% |
Shawn Hoelsch | 10/10 | 2631 days | 3% |
Courtney Howes | 8/10 | 2644 days | 3% |
Fifi and Jay | 9/10 | 2827 days | 3% |
Will Casey | 10/10 | 2862 days | 3% |
Frank Hofmann | 10/10 | 2908 days | 3% |
Lisa | 10/10 | 2934 days | 3% |
Sean Cox | 10/10 | 2989 days | 3% |
Murray Sutherland | 9/10 | 2993 days | 3% |
Stuart Morgan | 8/10 | 3069 days | 3% |
Laurie | 8/10 | 3070 days | 3% |
Mike Guest | 8/10 | 3071 days | 3% |
Catherine Davison | 10/10 | 3243 days | 2% |
David Elliott | 9/10 | 3247 days | 2% |
Peter Barker | 8/10 | 3257 days | 2% |
Julia Rey | 9/10 | 3297 days | 2% |
Steve Newton | 5/10 | 3306 days | 2% |
Patrick Austin | 6/10 | 3339 days | 2% |
Hana Rachfalik | 10/10 | 3357 days | 2% |
Christopher | 9/10 | 3358 days | 2% |
Iwona Garczynska | 8/10 | 3370 days | 2% |
Mike Merrick | 8/10 | 3666 days | 1% |
misstassie | 7/10 | 3703 days | 1% |
Bert Snel | 9/10 | 3734 days | 1% |
Jan Legein | 9/10 | 3987 days | 1% |
Tobias Thull | 7/10 | 4013 days | 1% |
Aurelien Noailly | 6/10 | 4018 days | 1% |
2 tent travelers from Montreal | 10/10 | 4100 days | 1% |
Julian Roots | 9/10 | 4375 days | 0% |
Missy and Chaz | 3/10 | 4385 days | 1% |
1246km | 4/10 | 4434 days | 1% |
Will and Taylor | 5/10 | 4434 days | 1% |
Philip Gibbons | 7/10 | 4434 days | 1% |
Alekandra Ulm | 10/10 | 4447 days | 1% |
Lutz Huuemorder | 8/10 | 4471 days | 1% |
Jim and JoAnn Harllee | 10/10 | 4471 days | 1% |
joules1000 | 6/10 | 4709 days | 1% |
suemax | 9/10 | 4709 days | 1% |
Jonathan Tuthill | 7/10 | 4725 days | 1% |
Rob Klauer | 9/10 | 4728 days | 1% |
Shain Herbert | 9/10 | 4735 days | 1% |
Susanne A | 8/10 | 4737 days | 1% |
Janet | 8/10 | 4745 days | 1% |
Christian & Julia | 9/10 | 4750 days | 1% |
Ryan Pynappels | 9/10 | 4751 days | 1% |
Preben vil Helmsen | 9/10 | 4752 days | 1% |
Markus Heummer | 8/10 | 4753 days | 1% |
Rachel | 7/10 | 4754 days | 1% |
Stephan Wolter | 9/10 | 4754 days | 1% |
Ralf Glaser | 9/10 | 4757 days | 1% |
Nout de Wit | 7/10 | 4761 days | 1% |
Maria Dietrich | 8/10 | 4764 days | 1% |
Leander Siegert | 7/10 | 4767 days | 1% |
Lilja Bjork Hermannsdottir | 1/10 | 4768 days | 0% |
Remy van Heugten | 4/10 | 4768 days | 1% |
Manuela Zimmerti | 9/10 | 4832 days | 1% |
Ross Cooke | 8/10 | 4838 days | 1% |
Gerard Crothers | 9/10 | 4838 days | 1% |
Willem & Lilian | 7/10 | 4840 days | 1% |
Cornelia & Josef | 10/10 | 4843 days | 1% |
Waldemar Schuler | 9/10 | 4847 days | 1% |
Theresa | 9/10 | 4847 days | 1% |
Helen Evans | 8/10 | 5089 days | 1% |
Jason & Beth Berlin | 9/10 | 5092 days | 1% |
Jackie MacRostie | 10/10 | 5096 days | 1% |
Michael Messuie | 9/10 | 5096 days | 1% |
Dirk Van Den Berg | 10/10 | 5100 days | 1% |
Faye Cox | 8/10 | 5104 days | 1% |
Wouter Teensma | 9/10 | 5110 days | 1% |
Michel Op't Landt | 8/10 | 5112 days | 1% |
Kurmann/Kayser | 9/10 | 5112 days | 1% |
Anja Allphell | 9/10 | 5115 days | 1% |
Nadja | 10/10 | 5121 days | 1% |
Matthew | 9/10 | 5122 days | 1% |
David | 8/10 | 5124 days | 1% |
Trov & Liz Warren | 10/10 | 5126 days | 1% |
Caroline & Jochen | 3/10 | 5126 days | 1% |
David and Karin | 10/10 | 5127 days | 1% |
Chamton | 2/10 | 5134 days | 0% |
Campfans | 1/10 | 5165 days | 0% |
Mikeminch | 9/10 | 5226 days | 1% |
BigSis | 4/10 | 5318 days | 1% |
Rob | 8/10 | 5388 days | 1% |
David | 7/10 | 5404 days | 1% |
kempt | 8/10 | 5410 days | 1% |
Venot | 8/10 | 5474 days | 1% |
Gail Mckinstry | 10/10 | 5477 days | 1% |
Hans & Huxi | 9/10 | 5479 days | 1% |
Luisa | 9/10 | 5481 days | 1% |
Jakob Pedersen | 9/10 | 5481 days | 1% |
Martÿn Steenvoorden | 5/10 | 5491 days | 1% |
Becky | 8/10 | 5492 days | 1% |
Belinda Godhard | 2/10 | 5496 days | 0% |
Lamb | 1/10 | 5498 days | 0% |
olafrick | 6/10 | 5499 days | 1% |
deanlaw | 10/10 | 5544 days | 1% |
annett | 9/10 | 5546 days | 1% |
usigmund | 7/10 | 5550 days | 1% |
Emma Coltman | 10/10 | 5563 days | 1% |
H Simpson | 8/10 | 5565 days | 1% |
Debbie Rathbone | 1/10 | 5568 days | 0% |
Hans Hoff | 9/10 | 5569 days | 1% |
Roeder Grit | 10/10 | 5572 days | 1% |
Ulyate | 8/10 | 5572 days | 1% |
Bernard Misfud | 9/10 | 5572 days | 1% |
Christine Suess | 10/10 | 5573 days | 1% |
eowyn2k | 8/10 | 5591 days | 1% |
lannie | 4/10 | 5715 days | 1% |
DaveV | 9/10 | 5821 days | 1% |
RichardE | 10/10 | 5840 days | 1% |
EelcoK | 8/10 | 5840 days | 1% |
ZimmermannA | 4/10 | 5846 days | 1% |
AnneliesK | 6/10 | 5846 days | 1% |
david | 8/10 | 5848 days | 1% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
-0.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 10 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
7 | -0.14% |
8 | -0.17% |
9 | -0.19% |
10 | -0.21% |
11 | -0.23% |
12 | -0.25% |
13 | -0.27% |
… | … |
2.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.