Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
153 Valid Reviews
The Hahei Beach Resort experience has a total of 156 reviews. There are 153 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 153 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
20% |
| 9/10 | 43 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 4 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.50% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.50% and is based on 153 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 153 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
81.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Travel1 | 7/10 | 202 days | 94% |
| Sue | 10/10 | 231 days | 100% |
| Rob | 9/10 | 384 days | 94% |
| iona.catley@hotmail.co.uk | 7/10 | 568 days | 78% |
| Niels Wamsler-Jensen | 2/10 | 627 days | 36% |
| Emily | 10/10 | 688 days | 75% |
| Scott D | 8/10 | 688 days | 74% |
| cearon | 8/10 | 872 days | 57% |
| Lunar Orbit | 7/10 | 1023 days | 40% |
| Trish | 9/10 | 1237 days | 25% |
| Ashleigh | 8/10 | 1298 days | 21% |
| Maria | 8/10 | 1663 days | 6% |
| L&A | 3/10 | 1723 days | 3% |
| Gareth | 7/10 | 1723 days | 5% |
| Bert | 6/10 | 1754 days | 5% |
| Timo | 10/10 | 1815 days | 5% |
| Charlotte | 9/10 | 1907 days | 5% |
| Kate | 9/10 | 1968 days | 5% |
| Margie | 7/10 | 1998 days | 4% |
| Maggie | 8/10 | 1998 days | 5% |
| Andy and Julia | 9/10 | 2029 days | 5% |
| Micaela C. | 10/10 | 2029 days | 5% |
| Stefan Miedzinski | 10/10 | 2029 days | 5% |
| Marie van Tol | 8/10 | 2057 days | 4% |
| Michael | 6/10 | 2057 days | 4% |
| Francois & Caroline | 7/10 | 2088 days | 4% |
| Macker | 7/10 | 2149 days | 4% |
| Grizzly Girl | 6/10 | 2180 days | 4% |
| Peter | 9/10 | 2333 days | 4% |
| Bradletn | 9/10 | 2363 days | 4% |
| Michael Stützle | 6/10 | 2363 days | 3% |
| Michelle Smith | 8/10 | 2422 days | 4% |
| Helen Bond | 10/10 | 2422 days | 4% |
| Eversons | 8/10 | 2422 days | 4% |
| Christoph Sand | 5/10 | 2428 days | 3% |
| Amy Lord | 9/10 | 2429 days | 4% |
| Keith Salway | 10/10 | 2433 days | 4% |
| Hannah Young | 10/10 | 2453 days | 4% |
| Jabba | 10/10 | 2453 days | 4% |
| David Jague | 9/10 | 2471 days | 4% |
| Shawn Hoelsch | 10/10 | 2476 days | 4% |
| Courtney Howes | 8/10 | 2489 days | 4% |
| Fifi and Jay | 9/10 | 2672 days | 3% |
| Will Casey | 10/10 | 2707 days | 3% |
| Frank Hofmann | 10/10 | 2753 days | 3% |
| Lisa | 10/10 | 2779 days | 3% |
| Sean Cox | 10/10 | 2834 days | 3% |
| Murray Sutherland | 9/10 | 2838 days | 3% |
| Stuart Morgan | 8/10 | 2914 days | 3% |
| Laurie | 8/10 | 2915 days | 3% |
| Mike Guest | 8/10 | 2916 days | 3% |
| Catherine Davison | 10/10 | 3088 days | 2% |
| David Elliott | 9/10 | 3093 days | 2% |
| Peter Barker | 8/10 | 3102 days | 2% |
| Julia Rey | 9/10 | 3142 days | 2% |
| Steve Newton | 5/10 | 3151 days | 2% |
| Patrick Austin | 6/10 | 3184 days | 2% |
| Hana Rachfalik | 10/10 | 3202 days | 2% |
| Christopher | 9/10 | 3203 days | 2% |
| Iwona Garczynska | 8/10 | 3215 days | 2% |
| Mike Merrick | 8/10 | 3511 days | 2% |
| misstassie | 7/10 | 3549 days | 1% |
| Bert Snel | 9/10 | 3580 days | 1% |
| Jan Legein | 9/10 | 3832 days | 1% |
| Tobias Thull | 7/10 | 3858 days | 1% |
| Aurelien Noailly | 6/10 | 3863 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 3945 days | 1% |
| Julian Roots | 9/10 | 4220 days | 0% |
| Missy and Chaz | 3/10 | 4230 days | 0% |
| 1246km | 4/10 | 4279 days | 0% |
| Will and Taylor | 5/10 | 4279 days | 0% |
| Philip Gibbons | 7/10 | 4279 days | 0% |
| Alekandra Ulm | 10/10 | 4292 days | 0% |
| Lutz Huuemorder | 8/10 | 4316 days | 0% |
| Jim and JoAnn Harllee | 10/10 | 4316 days | 0% |
| joules1000 | 6/10 | 4554 days | 1% |
| suemax | 9/10 | 4554 days | 1% |
| Jonathan Tuthill | 7/10 | 4570 days | 1% |
| Rob Klauer | 9/10 | 4573 days | 1% |
| Shain Herbert | 9/10 | 4580 days | 1% |
| Susanne A | 8/10 | 4582 days | 1% |
| Janet | 8/10 | 4590 days | 1% |
| Christian & Julia | 9/10 | 4595 days | 1% |
| Ryan Pynappels | 9/10 | 4596 days | 1% |
| Preben vil Helmsen | 9/10 | 4597 days | 1% |
| Markus Heummer | 8/10 | 4598 days | 1% |
| Rachel | 7/10 | 4599 days | 1% |
| Stephan Wolter | 9/10 | 4599 days | 1% |
| Ralf Glaser | 9/10 | 4602 days | 1% |
| Nout de Wit | 7/10 | 4606 days | 1% |
| Maria Dietrich | 8/10 | 4609 days | 1% |
| Leander Siegert | 7/10 | 4612 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4613 days | 0% |
| Remy van Heugten | 4/10 | 4613 days | 1% |
| Manuela Zimmerti | 9/10 | 4677 days | 1% |
| Ross Cooke | 8/10 | 4683 days | 1% |
| Gerard Crothers | 9/10 | 4683 days | 1% |
| Willem & Lilian | 7/10 | 4685 days | 1% |
| Cornelia & Josef | 10/10 | 4688 days | 1% |
| Waldemar Schuler | 9/10 | 4692 days | 1% |
| Theresa | 9/10 | 4692 days | 1% |
| Helen Evans | 8/10 | 4934 days | 1% |
| Jason & Beth Berlin | 9/10 | 4937 days | 1% |
| Jackie MacRostie | 10/10 | 4941 days | 1% |
| Michael Messuie | 9/10 | 4941 days | 1% |
| Dirk Van Den Berg | 10/10 | 4945 days | 1% |
| Faye Cox | 8/10 | 4949 days | 1% |
| Wouter Teensma | 9/10 | 4955 days | 1% |
| Michel Op't Landt | 8/10 | 4957 days | 1% |
| Kurmann/Kayser | 9/10 | 4957 days | 1% |
| Anja Allphell | 9/10 | 4960 days | 1% |
| Nadja | 10/10 | 4966 days | 1% |
| Matthew | 9/10 | 4967 days | 1% |
| David | 8/10 | 4969 days | 1% |
| Trov & Liz Warren | 10/10 | 4971 days | 1% |
| Caroline & Jochen | 3/10 | 4971 days | 0% |
| David and Karin | 10/10 | 4972 days | 1% |
| Chamton | 2/10 | 4979 days | 0% |
| Campfans | 1/10 | 5010 days | 0% |
| Mikeminch | 9/10 | 5071 days | 1% |
| BigSis | 4/10 | 5163 days | 1% |
| Rob | 8/10 | 5233 days | 1% |
| David | 7/10 | 5249 days | 1% |
| kempt | 8/10 | 5255 days | 1% |
| Venot | 8/10 | 5319 days | 1% |
| Gail Mckinstry | 10/10 | 5322 days | 1% |
| Hans & Huxi | 9/10 | 5324 days | 1% |
| Luisa | 9/10 | 5326 days | 1% |
| Jakob Pedersen | 9/10 | 5326 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5336 days | 1% |
| Becky | 8/10 | 5337 days | 1% |
| Belinda Godhard | 2/10 | 5341 days | 0% |
| Lamb | 1/10 | 5343 days | 0% |
| olafrick | 6/10 | 5344 days | 1% |
| deanlaw | 10/10 | 5389 days | 1% |
| annett | 9/10 | 5391 days | 1% |
| usigmund | 7/10 | 5395 days | 1% |
| Emma Coltman | 10/10 | 5408 days | 1% |
| H Simpson | 8/10 | 5410 days | 1% |
| Debbie Rathbone | 1/10 | 5413 days | 0% |
| Hans Hoff | 9/10 | 5414 days | 1% |
| Roeder Grit | 10/10 | 5417 days | 1% |
| Ulyate | 8/10 | 5417 days | 1% |
| Bernard Misfud | 9/10 | 5417 days | 1% |
| Christine Suess | 10/10 | 5418 days | 1% |
| eowyn2k | 8/10 | 5436 days | 1% |
| lannie | 4/10 | 5560 days | 1% |
| DaveV | 9/10 | 5666 days | 1% |
| RichardE | 10/10 | 5685 days | 1% |
| EelcoK | 8/10 | 5685 days | 1% |
| ZimmermannA | 4/10 | 5691 days | 1% |
| AnneliesK | 6/10 | 5691 days | 1% |
| david | 8/10 | 5693 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.42% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 75 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 160 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 157 | -2.38% |
| 158 | -2.39% |
| 159 | -2.41% |
| 160 | -2.42% |
| 161 | -2.44% |
| 162 | -2.45% |
| 163 | -2.47% |
| … | … |
Balancing Adjustment
3.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.