Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
158 Valid Reviews
The Hahei Beach Resort experience has a total of 161 reviews. There are 158 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 158 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
22% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.80% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.80% and is based on 158 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 158 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Viktoria | 10/10 | 45 days | 100% |
| Sam | 5/10 | 165 days | 75% |
| Joel | 10/10 | 257 days | 96% |
| Daniel Carranza | 9/10 | 288 days | 94% |
| Marcela | 10/10 | 288 days | 95% |
| Travel1 | 7/10 | 502 days | 80% |
| Sue | 10/10 | 531 days | 84% |
| Rob | 9/10 | 684 days | 73% |
| iona.catley@hotmail.co.uk | 7/10 | 868 days | 53% |
| Niels Wamsler-Jensen | 2/10 | 927 days | 23% |
| Emily | 10/10 | 988 days | 45% |
| Scott D | 8/10 | 988 days | 44% |
| cearon | 8/10 | 1172 days | 29% |
| Lunar Orbit | 7/10 | 1323 days | 18% |
| Trish | 9/10 | 1537 days | 9% |
| Ashleigh | 8/10 | 1598 days | 8% |
| Maria | 8/10 | 1963 days | 4% |
| L&A | 3/10 | 2023 days | 2% |
| Gareth | 7/10 | 2023 days | 4% |
| Bert | 6/10 | 2054 days | 4% |
| Timo | 10/10 | 2115 days | 4% |
| Charlotte | 9/10 | 2207 days | 4% |
| Kate | 9/10 | 2268 days | 4% |
| Margie | 7/10 | 2298 days | 4% |
| Maggie | 8/10 | 2298 days | 4% |
| Andy and Julia | 9/10 | 2329 days | 4% |
| Micaela C. | 10/10 | 2329 days | 4% |
| Stefan Miedzinski | 10/10 | 2329 days | 4% |
| Marie van Tol | 8/10 | 2357 days | 4% |
| Michael | 6/10 | 2357 days | 3% |
| Francois & Caroline | 7/10 | 2388 days | 3% |
| Macker | 7/10 | 2449 days | 3% |
| Grizzly Girl | 6/10 | 2480 days | 3% |
| Peter | 9/10 | 2633 days | 3% |
| Bradletn | 9/10 | 2663 days | 3% |
| Michael Stützle | 6/10 | 2663 days | 3% |
| Michelle Smith | 8/10 | 2722 days | 3% |
| Helen Bond | 10/10 | 2722 days | 3% |
| Eversons | 8/10 | 2722 days | 3% |
| Christoph Sand | 5/10 | 2728 days | 2% |
| Amy Lord | 9/10 | 2729 days | 3% |
| Keith Salway | 10/10 | 2733 days | 3% |
| Hannah Young | 10/10 | 2752 days | 3% |
| Jabba | 10/10 | 2752 days | 3% |
| David Jague | 9/10 | 2771 days | 3% |
| Shawn Hoelsch | 10/10 | 2776 days | 3% |
| Courtney Howes | 8/10 | 2789 days | 3% |
| Fifi and Jay | 9/10 | 2972 days | 2% |
| Will Casey | 10/10 | 3007 days | 2% |
| Frank Hofmann | 10/10 | 3053 days | 2% |
| Lisa | 10/10 | 3079 days | 2% |
| Sean Cox | 10/10 | 3134 days | 2% |
| Murray Sutherland | 9/10 | 3138 days | 2% |
| Stuart Morgan | 8/10 | 3214 days | 2% |
| Laurie | 8/10 | 3215 days | 2% |
| Mike Guest | 8/10 | 3216 days | 2% |
| Catherine Davison | 10/10 | 3388 days | 2% |
| David Elliott | 9/10 | 3392 days | 2% |
| Peter Barker | 8/10 | 3402 days | 2% |
| Julia Rey | 9/10 | 3442 days | 2% |
| Steve Newton | 5/10 | 3451 days | 1% |
| Patrick Austin | 6/10 | 3484 days | 1% |
| Hana Rachfalik | 10/10 | 3502 days | 1% |
| Christopher | 9/10 | 3503 days | 1% |
| Iwona Garczynska | 8/10 | 3515 days | 1% |
| Mike Merrick | 8/10 | 3811 days | 1% |
| misstassie | 7/10 | 3848 days | 1% |
| Bert Snel | 9/10 | 3879 days | 1% |
| Jan Legein | 9/10 | 4132 days | 0% |
| Tobias Thull | 7/10 | 4158 days | 0% |
| Aurelien Noailly | 6/10 | 4163 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4245 days | 0% |
| Julian Roots | 9/10 | 4520 days | 1% |
| Missy and Chaz | 3/10 | 4530 days | 0% |
| 1246km | 4/10 | 4579 days | 0% |
| Will and Taylor | 5/10 | 4579 days | 1% |
| Philip Gibbons | 7/10 | 4579 days | 1% |
| Alekandra Ulm | 10/10 | 4592 days | 1% |
| Lutz Huuemorder | 8/10 | 4616 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4616 days | 1% |
| joules1000 | 6/10 | 4854 days | 1% |
| suemax | 9/10 | 4854 days | 1% |
| Jonathan Tuthill | 7/10 | 4870 days | 1% |
| Rob Klauer | 9/10 | 4873 days | 1% |
| Shain Herbert | 9/10 | 4880 days | 1% |
| Susanne A | 8/10 | 4882 days | 1% |
| Janet | 8/10 | 4890 days | 1% |
| Christian & Julia | 9/10 | 4895 days | 1% |
| Ryan Pynappels | 9/10 | 4896 days | 1% |
| Preben vil Helmsen | 9/10 | 4897 days | 1% |
| Markus Heummer | 8/10 | 4898 days | 1% |
| Rachel | 7/10 | 4899 days | 1% |
| Stephan Wolter | 9/10 | 4899 days | 1% |
| Ralf Glaser | 9/10 | 4902 days | 1% |
| Nout de Wit | 7/10 | 4906 days | 1% |
| Maria Dietrich | 8/10 | 4909 days | 1% |
| Leander Siegert | 7/10 | 4912 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4913 days | 0% |
| Remy van Heugten | 4/10 | 4913 days | 0% |
| Manuela Zimmerti | 9/10 | 4977 days | 1% |
| Ross Cooke | 8/10 | 4983 days | 1% |
| Gerard Crothers | 9/10 | 4983 days | 1% |
| Willem & Lilian | 7/10 | 4985 days | 1% |
| Cornelia & Josef | 10/10 | 4988 days | 1% |
| Waldemar Schuler | 9/10 | 4992 days | 1% |
| Theresa | 9/10 | 4992 days | 1% |
| Helen Evans | 8/10 | 5234 days | 1% |
| Jason & Beth Berlin | 9/10 | 5237 days | 1% |
| Jackie MacRostie | 10/10 | 5241 days | 1% |
| Michael Messuie | 9/10 | 5241 days | 1% |
| Dirk Van Den Berg | 10/10 | 5245 days | 1% |
| Faye Cox | 8/10 | 5249 days | 1% |
| Wouter Teensma | 9/10 | 5255 days | 1% |
| Michel Op't Landt | 8/10 | 5257 days | 1% |
| Kurmann/Kayser | 9/10 | 5257 days | 1% |
| Anja Allphell | 9/10 | 5260 days | 1% |
| Nadja | 10/10 | 5266 days | 1% |
| Matthew | 9/10 | 5267 days | 1% |
| David | 8/10 | 5269 days | 1% |
| Trov & Liz Warren | 10/10 | 5271 days | 1% |
| Caroline & Jochen | 3/10 | 5271 days | 0% |
| David and Karin | 10/10 | 5272 days | 1% |
| Chamton | 2/10 | 5279 days | 0% |
| Campfans | 1/10 | 5310 days | 0% |
| Mikeminch | 9/10 | 5371 days | 1% |
| BigSis | 4/10 | 5463 days | 0% |
| Rob | 8/10 | 5533 days | 1% |
| David | 7/10 | 5549 days | 1% |
| kempt | 8/10 | 5555 days | 1% |
| Venot | 8/10 | 5619 days | 1% |
| Gail Mckinstry | 10/10 | 5622 days | 1% |
| Hans & Huxi | 9/10 | 5624 days | 1% |
| Luisa | 9/10 | 5626 days | 1% |
| Jakob Pedersen | 9/10 | 5626 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5636 days | 1% |
| Becky | 8/10 | 5637 days | 1% |
| Belinda Godhard | 2/10 | 5641 days | 0% |
| Lamb | 1/10 | 5643 days | 0% |
| olafrick | 6/10 | 5644 days | 1% |
| deanlaw | 10/10 | 5689 days | 1% |
| annett | 9/10 | 5691 days | 1% |
| usigmund | 7/10 | 5695 days | 1% |
| Emma Coltman | 10/10 | 5708 days | 1% |
| H Simpson | 8/10 | 5710 days | 1% |
| Debbie Rathbone | 1/10 | 5713 days | 0% |
| Hans Hoff | 9/10 | 5714 days | 1% |
| Roeder Grit | 10/10 | 5717 days | 1% |
| Ulyate | 8/10 | 5717 days | 1% |
| Bernard Misfud | 9/10 | 5717 days | 1% |
| Christine Suess | 10/10 | 5718 days | 1% |
| eowyn2k | 8/10 | 5736 days | 1% |
| lannie | 4/10 | 5860 days | 0% |
| DaveV | 9/10 | 5966 days | 1% |
| RichardE | 10/10 | 5985 days | 1% |
| EelcoK | 8/10 | 5985 days | 1% |
| ZimmermannA | 4/10 | 5991 days | 0% |
| AnneliesK | 6/10 | 5991 days | 1% |
| david | 8/10 | 5993 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.22% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 22 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 19 | -0.19% |
| 20 | -0.20% |
| 21 | -0.21% |
| 22 | -0.22% |
| 23 | -0.23% |
| 24 | -0.24% |
| 25 | -0.25% |
| … | … |
Balancing Adjustment
1.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.