Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hahei Beach Resort
Valid Reviews
157 Valid Reviews
The Hahei Beach Resort experience has a total of 160 reviews. There are 157 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 157 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 33 |
|
21% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.66% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.66% and is based on 157 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 157 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Sam | 5/10 | 65 days | 77% |
| Joel | 10/10 | 157 days | 100% |
| Daniel Carranza | 9/10 | 188 days | 98% |
| Marcela | 10/10 | 188 days | 99% |
| Travel1 | 7/10 | 402 days | 86% |
| Sue | 10/10 | 431 days | 91% |
| Rob | 9/10 | 584 days | 81% |
| iona.catley@hotmail.co.uk | 7/10 | 768 days | 62% |
| Niels Wamsler-Jensen | 2/10 | 827 days | 28% |
| Emily | 10/10 | 888 days | 56% |
| Scott D | 8/10 | 888 days | 55% |
| cearon | 8/10 | 1072 days | 37% |
| Lunar Orbit | 7/10 | 1223 days | 24% |
| Trish | 9/10 | 1437 days | 13% |
| Ashleigh | 8/10 | 1498 days | 11% |
| Maria | 8/10 | 1863 days | 5% |
| L&A | 3/10 | 1923 days | 2% |
| Gareth | 7/10 | 1923 days | 4% |
| Bert | 6/10 | 1954 days | 4% |
| Timo | 10/10 | 2015 days | 4% |
| Charlotte | 9/10 | 2107 days | 4% |
| Kate | 9/10 | 2168 days | 4% |
| Margie | 7/10 | 2198 days | 4% |
| Maggie | 8/10 | 2198 days | 4% |
| Andy and Julia | 9/10 | 2229 days | 4% |
| Micaela C. | 10/10 | 2229 days | 4% |
| Stefan Miedzinski | 10/10 | 2229 days | 4% |
| Marie van Tol | 8/10 | 2257 days | 4% |
| Michael | 6/10 | 2257 days | 3% |
| Francois & Caroline | 7/10 | 2288 days | 3% |
| Macker | 7/10 | 2349 days | 3% |
| Grizzly Girl | 6/10 | 2380 days | 3% |
| Peter | 9/10 | 2533 days | 3% |
| Bradletn | 9/10 | 2563 days | 3% |
| Michael Stützle | 6/10 | 2563 days | 3% |
| Michelle Smith | 8/10 | 2622 days | 3% |
| Helen Bond | 10/10 | 2622 days | 3% |
| Eversons | 8/10 | 2622 days | 3% |
| Christoph Sand | 5/10 | 2628 days | 2% |
| Amy Lord | 9/10 | 2629 days | 3% |
| Keith Salway | 10/10 | 2633 days | 3% |
| Hannah Young | 10/10 | 2652 days | 3% |
| Jabba | 10/10 | 2652 days | 3% |
| David Jague | 9/10 | 2671 days | 3% |
| Shawn Hoelsch | 10/10 | 2676 days | 3% |
| Courtney Howes | 8/10 | 2689 days | 3% |
| Fifi and Jay | 9/10 | 2872 days | 3% |
| Will Casey | 10/10 | 2907 days | 3% |
| Frank Hofmann | 10/10 | 2953 days | 2% |
| Lisa | 10/10 | 2979 days | 2% |
| Sean Cox | 10/10 | 3034 days | 2% |
| Murray Sutherland | 9/10 | 3038 days | 2% |
| Stuart Morgan | 8/10 | 3114 days | 2% |
| Laurie | 8/10 | 3115 days | 2% |
| Mike Guest | 8/10 | 3116 days | 2% |
| Catherine Davison | 10/10 | 3288 days | 2% |
| David Elliott | 9/10 | 3292 days | 2% |
| Peter Barker | 8/10 | 3302 days | 2% |
| Julia Rey | 9/10 | 3342 days | 2% |
| Steve Newton | 5/10 | 3351 days | 1% |
| Patrick Austin | 6/10 | 3384 days | 1% |
| Hana Rachfalik | 10/10 | 3402 days | 2% |
| Christopher | 9/10 | 3403 days | 2% |
| Iwona Garczynska | 8/10 | 3415 days | 1% |
| Mike Merrick | 8/10 | 3711 days | 1% |
| misstassie | 7/10 | 3748 days | 1% |
| Bert Snel | 9/10 | 3779 days | 1% |
| Jan Legein | 9/10 | 4032 days | 0% |
| Tobias Thull | 7/10 | 4058 days | 0% |
| Aurelien Noailly | 6/10 | 4063 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4145 days | 0% |
| Julian Roots | 9/10 | 4420 days | 1% |
| Missy and Chaz | 3/10 | 4430 days | 0% |
| 1246km | 4/10 | 4479 days | 0% |
| Will and Taylor | 5/10 | 4479 days | 0% |
| Philip Gibbons | 7/10 | 4479 days | 1% |
| Alekandra Ulm | 10/10 | 4492 days | 1% |
| Lutz Huuemorder | 8/10 | 4516 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4516 days | 1% |
| joules1000 | 6/10 | 4754 days | 0% |
| suemax | 9/10 | 4754 days | 1% |
| Jonathan Tuthill | 7/10 | 4770 days | 1% |
| Rob Klauer | 9/10 | 4773 days | 1% |
| Shain Herbert | 9/10 | 4780 days | 1% |
| Susanne A | 8/10 | 4782 days | 1% |
| Janet | 8/10 | 4790 days | 1% |
| Christian & Julia | 9/10 | 4795 days | 1% |
| Ryan Pynappels | 9/10 | 4796 days | 1% |
| Preben vil Helmsen | 9/10 | 4797 days | 1% |
| Markus Heummer | 8/10 | 4798 days | 1% |
| Rachel | 7/10 | 4799 days | 1% |
| Stephan Wolter | 9/10 | 4799 days | 1% |
| Ralf Glaser | 9/10 | 4802 days | 1% |
| Nout de Wit | 7/10 | 4806 days | 1% |
| Maria Dietrich | 8/10 | 4809 days | 1% |
| Leander Siegert | 7/10 | 4812 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4813 days | 0% |
| Remy van Heugten | 4/10 | 4813 days | 0% |
| Manuela Zimmerti | 9/10 | 4877 days | 1% |
| Ross Cooke | 8/10 | 4883 days | 1% |
| Gerard Crothers | 9/10 | 4883 days | 1% |
| Willem & Lilian | 7/10 | 4885 days | 1% |
| Cornelia & Josef | 10/10 | 4888 days | 1% |
| Waldemar Schuler | 9/10 | 4892 days | 1% |
| Theresa | 9/10 | 4892 days | 1% |
| Helen Evans | 8/10 | 5134 days | 1% |
| Jason & Beth Berlin | 9/10 | 5137 days | 1% |
| Jackie MacRostie | 10/10 | 5141 days | 1% |
| Michael Messuie | 9/10 | 5141 days | 1% |
| Dirk Van Den Berg | 10/10 | 5145 days | 1% |
| Faye Cox | 8/10 | 5149 days | 1% |
| Wouter Teensma | 9/10 | 5155 days | 1% |
| Michel Op't Landt | 8/10 | 5157 days | 1% |
| Kurmann/Kayser | 9/10 | 5157 days | 1% |
| Anja Allphell | 9/10 | 5160 days | 1% |
| Nadja | 10/10 | 5166 days | 1% |
| Matthew | 9/10 | 5167 days | 1% |
| David | 8/10 | 5169 days | 1% |
| Trov & Liz Warren | 10/10 | 5171 days | 1% |
| Caroline & Jochen | 3/10 | 5171 days | 0% |
| David and Karin | 10/10 | 5172 days | 1% |
| Chamton | 2/10 | 5179 days | 0% |
| Campfans | 1/10 | 5210 days | 0% |
| Mikeminch | 9/10 | 5271 days | 1% |
| BigSis | 4/10 | 5363 days | 0% |
| Rob | 8/10 | 5433 days | 1% |
| David | 7/10 | 5449 days | 1% |
| kempt | 8/10 | 5455 days | 1% |
| Venot | 8/10 | 5519 days | 1% |
| Gail Mckinstry | 10/10 | 5522 days | 1% |
| Hans & Huxi | 9/10 | 5524 days | 1% |
| Luisa | 9/10 | 5526 days | 1% |
| Jakob Pedersen | 9/10 | 5526 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5536 days | 0% |
| Becky | 8/10 | 5537 days | 1% |
| Belinda Godhard | 2/10 | 5541 days | 0% |
| Lamb | 1/10 | 5543 days | 0% |
| olafrick | 6/10 | 5544 days | 0% |
| deanlaw | 10/10 | 5589 days | 1% |
| annett | 9/10 | 5591 days | 1% |
| usigmund | 7/10 | 5595 days | 1% |
| Emma Coltman | 10/10 | 5608 days | 1% |
| H Simpson | 8/10 | 5610 days | 1% |
| Debbie Rathbone | 1/10 | 5613 days | 0% |
| Hans Hoff | 9/10 | 5614 days | 1% |
| Roeder Grit | 10/10 | 5617 days | 1% |
| Ulyate | 8/10 | 5617 days | 1% |
| Bernard Misfud | 9/10 | 5617 days | 1% |
| Christine Suess | 10/10 | 5618 days | 1% |
| eowyn2k | 8/10 | 5636 days | 1% |
| lannie | 4/10 | 5760 days | 0% |
| DaveV | 9/10 | 5866 days | 1% |
| RichardE | 10/10 | 5885 days | 1% |
| EelcoK | 8/10 | 5885 days | 1% |
| ZimmermannA | 4/10 | 5891 days | 0% |
| AnneliesK | 6/10 | 5891 days | 0% |
| david | 8/10 | 5893 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 62 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 55 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 52 | -0.94% |
| 53 | -0.96% |
| 54 | -0.98% |
| 55 | -1.00% |
| 56 | -1.02% |
| 57 | -1.03% |
| 58 | -1.05% |
| … | … |
Balancing Adjustment
2.44% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.