Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
155 Valid Reviews
The Hahei Beach Resort experience has a total of 158 reviews. There are 155 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 155 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
21% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 4 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.71% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.71% and is based on 155 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 155 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.69%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Daniel Carranza | 9/10 | 31 days | 99% |
| Marcela | 10/10 | 31 days | 100% |
| Travel1 | 7/10 | 245 days | 90% |
| Sue | 10/10 | 274 days | 96% |
| Rob | 9/10 | 427 days | 89% |
| iona.catley@hotmail.co.uk | 7/10 | 611 days | 73% |
| Niels Wamsler-Jensen | 2/10 | 670 days | 34% |
| Emily | 10/10 | 731 days | 70% |
| Scott D | 8/10 | 731 days | 68% |
| cearon | 8/10 | 915 days | 51% |
| Lunar Orbit | 7/10 | 1066 days | 35% |
| Trish | 9/10 | 1280 days | 22% |
| Ashleigh | 8/10 | 1341 days | 18% |
| Maria | 8/10 | 1706 days | 6% |
| L&A | 3/10 | 1766 days | 3% |
| Gareth | 7/10 | 1766 days | 5% |
| Bert | 6/10 | 1797 days | 4% |
| Timo | 10/10 | 1858 days | 5% |
| Charlotte | 9/10 | 1950 days | 5% |
| Kate | 9/10 | 2011 days | 5% |
| Margie | 7/10 | 2041 days | 4% |
| Maggie | 8/10 | 2041 days | 4% |
| Andy and Julia | 9/10 | 2072 days | 4% |
| Micaela C. | 10/10 | 2072 days | 4% |
| Stefan Miedzinski | 10/10 | 2072 days | 4% |
| Marie van Tol | 8/10 | 2100 days | 4% |
| Michael | 6/10 | 2100 days | 4% |
| Francois & Caroline | 7/10 | 2131 days | 4% |
| Macker | 7/10 | 2192 days | 4% |
| Grizzly Girl | 6/10 | 2223 days | 4% |
| Peter | 9/10 | 2376 days | 4% |
| Bradletn | 9/10 | 2406 days | 4% |
| Michael Stützle | 6/10 | 2406 days | 3% |
| Michelle Smith | 8/10 | 2465 days | 4% |
| Helen Bond | 10/10 | 2465 days | 4% |
| Eversons | 8/10 | 2465 days | 4% |
| Christoph Sand | 5/10 | 2471 days | 3% |
| Amy Lord | 9/10 | 2472 days | 4% |
| Keith Salway | 10/10 | 2476 days | 4% |
| Hannah Young | 10/10 | 2495 days | 4% |
| Jabba | 10/10 | 2495 days | 4% |
| David Jague | 9/10 | 2514 days | 4% |
| Shawn Hoelsch | 10/10 | 2519 days | 4% |
| Courtney Howes | 8/10 | 2532 days | 4% |
| Fifi and Jay | 9/10 | 2715 days | 3% |
| Will Casey | 10/10 | 2750 days | 3% |
| Frank Hofmann | 10/10 | 2796 days | 3% |
| Lisa | 10/10 | 2822 days | 3% |
| Sean Cox | 10/10 | 2877 days | 3% |
| Murray Sutherland | 9/10 | 2881 days | 3% |
| Stuart Morgan | 8/10 | 2957 days | 3% |
| Laurie | 8/10 | 2958 days | 3% |
| Mike Guest | 8/10 | 2959 days | 3% |
| Catherine Davison | 10/10 | 3131 days | 2% |
| David Elliott | 9/10 | 3135 days | 2% |
| Peter Barker | 8/10 | 3145 days | 2% |
| Julia Rey | 9/10 | 3185 days | 2% |
| Steve Newton | 5/10 | 3194 days | 2% |
| Patrick Austin | 6/10 | 3227 days | 2% |
| Hana Rachfalik | 10/10 | 3245 days | 2% |
| Christopher | 9/10 | 3246 days | 2% |
| Iwona Garczynska | 8/10 | 3258 days | 2% |
| Mike Merrick | 8/10 | 3554 days | 2% |
| misstassie | 7/10 | 3591 days | 1% |
| Bert Snel | 9/10 | 3622 days | 1% |
| Jan Legein | 9/10 | 3875 days | 1% |
| Tobias Thull | 7/10 | 3901 days | 1% |
| Aurelien Noailly | 6/10 | 3906 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 3988 days | 1% |
| Julian Roots | 9/10 | 4263 days | 0% |
| Missy and Chaz | 3/10 | 4273 days | 0% |
| 1246km | 4/10 | 4322 days | 0% |
| Will and Taylor | 5/10 | 4322 days | 0% |
| Philip Gibbons | 7/10 | 4322 days | 0% |
| Alekandra Ulm | 10/10 | 4335 days | 0% |
| Lutz Huuemorder | 8/10 | 4359 days | 0% |
| Jim and JoAnn Harllee | 10/10 | 4359 days | 0% |
| joules1000 | 6/10 | 4597 days | 1% |
| suemax | 9/10 | 4597 days | 1% |
| Jonathan Tuthill | 7/10 | 4613 days | 1% |
| Rob Klauer | 9/10 | 4616 days | 1% |
| Shain Herbert | 9/10 | 4623 days | 1% |
| Susanne A | 8/10 | 4625 days | 1% |
| Janet | 8/10 | 4633 days | 1% |
| Christian & Julia | 9/10 | 4638 days | 1% |
| Ryan Pynappels | 9/10 | 4639 days | 1% |
| Preben vil Helmsen | 9/10 | 4640 days | 1% |
| Markus Heummer | 8/10 | 4641 days | 1% |
| Rachel | 7/10 | 4642 days | 1% |
| Stephan Wolter | 9/10 | 4642 days | 1% |
| Ralf Glaser | 9/10 | 4645 days | 1% |
| Nout de Wit | 7/10 | 4649 days | 1% |
| Maria Dietrich | 8/10 | 4652 days | 1% |
| Leander Siegert | 7/10 | 4655 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 4656 days | 0% |
| Remy van Heugten | 4/10 | 4656 days | 1% |
| Manuela Zimmerti | 9/10 | 4720 days | 1% |
| Ross Cooke | 8/10 | 4726 days | 1% |
| Gerard Crothers | 9/10 | 4726 days | 1% |
| Willem & Lilian | 7/10 | 4728 days | 1% |
| Cornelia & Josef | 10/10 | 4731 days | 1% |
| Waldemar Schuler | 9/10 | 4735 days | 1% |
| Theresa | 9/10 | 4735 days | 1% |
| Helen Evans | 8/10 | 4977 days | 1% |
| Jason & Beth Berlin | 9/10 | 4980 days | 1% |
| Jackie MacRostie | 10/10 | 4984 days | 1% |
| Michael Messuie | 9/10 | 4984 days | 1% |
| Dirk Van Den Berg | 10/10 | 4988 days | 1% |
| Faye Cox | 8/10 | 4992 days | 1% |
| Wouter Teensma | 9/10 | 4998 days | 1% |
| Michel Op't Landt | 8/10 | 5000 days | 1% |
| Kurmann/Kayser | 9/10 | 5000 days | 1% |
| Anja Allphell | 9/10 | 5003 days | 1% |
| Nadja | 10/10 | 5009 days | 1% |
| Matthew | 9/10 | 5010 days | 1% |
| David | 8/10 | 5012 days | 1% |
| Trov & Liz Warren | 10/10 | 5014 days | 1% |
| Caroline & Jochen | 3/10 | 5014 days | 1% |
| David and Karin | 10/10 | 5015 days | 1% |
| Chamton | 2/10 | 5022 days | 0% |
| Campfans | 1/10 | 5053 days | 0% |
| Mikeminch | 9/10 | 5114 days | 1% |
| BigSis | 4/10 | 5206 days | 1% |
| Rob | 8/10 | 5276 days | 1% |
| David | 7/10 | 5292 days | 1% |
| kempt | 8/10 | 5298 days | 1% |
| Venot | 8/10 | 5362 days | 1% |
| Gail Mckinstry | 10/10 | 5365 days | 1% |
| Hans & Huxi | 9/10 | 5367 days | 1% |
| Luisa | 9/10 | 5369 days | 1% |
| Jakob Pedersen | 9/10 | 5369 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5379 days | 1% |
| Becky | 8/10 | 5380 days | 1% |
| Belinda Godhard | 2/10 | 5384 days | 0% |
| Lamb | 1/10 | 5386 days | 0% |
| olafrick | 6/10 | 5387 days | 1% |
| deanlaw | 10/10 | 5432 days | 1% |
| annett | 9/10 | 5434 days | 1% |
| usigmund | 7/10 | 5438 days | 1% |
| Emma Coltman | 10/10 | 5451 days | 1% |
| H Simpson | 8/10 | 5453 days | 1% |
| Debbie Rathbone | 1/10 | 5456 days | 0% |
| Hans Hoff | 9/10 | 5457 days | 1% |
| Roeder Grit | 10/10 | 5460 days | 1% |
| Ulyate | 8/10 | 5460 days | 1% |
| Bernard Misfud | 9/10 | 5460 days | 1% |
| Christine Suess | 10/10 | 5461 days | 1% |
| eowyn2k | 8/10 | 5479 days | 1% |
| lannie | 4/10 | 5603 days | 1% |
| DaveV | 9/10 | 5709 days | 1% |
| RichardE | 10/10 | 5728 days | 1% |
| EelcoK | 8/10 | 5728 days | 1% |
| ZimmermannA | 4/10 | 5734 days | 1% |
| AnneliesK | 6/10 | 5734 days | 1% |
| david | 8/10 | 5736 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.29% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 50 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 15 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 12 | -0.23% |
| 13 | -0.25% |
| 14 | -0.27% |
| 15 | -0.29% |
| 16 | -0.31% |
| 17 | -0.33% |
| 18 | -0.35% |
| … | … |
Balancing Adjustment
2.15% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.