Just made a phone call to ask a simple question.

Guy who answered the phone was rude and offensive.

Wish I had recorded the conversation to teach receptionists how NOT to answer a phone.

Reviewed over 2 years ago

We have been to the caravan park 3 times now and we will keep going back.

We love the place. Yes it might be a bit outdated and in need of a paint job but it is always clean and tidy. It is very family orientated and we always feel welcome. The grounds are tidy and child friendly.

To all the other reviews, it's not a 5 star hotel, it's a camping ground.

Thanks guys, you are awesome.

Reviewed almost 5 years ago and experienced in February 2019

After having such fun here as a child I thought, 'let's have a fun family day out'.

Sadly it seems the place is in it's original state since I was last there 25 + years ago. Completely run down and in disrepair. Everything in need of a paint and refresh.... pools not even filled right up - was this in an attempt to save money? At the water slides we are greeted by local livestock (sheep), including their excrement which was on the paths...on the way to the water slides... so that entered the slides with us. The only reason we stayed is because the kids had been so excited to go on the slides. Really, honestly not sure how these are still open from a health and safety perspective. Not worth the trip or expense sadly.

Reviewed almost 5 years ago

I got tho agree with most comments on this campsite/hot pools.

The pictures look better then it's real. The hot pools are clean and great but the rest needs a make over. Slidings are great fun for kids, so I'm sure your kids will have a fun day this place.

Reviewed over 11 years ago and experienced in January 2011

Me and my family stayed at waingaro hot springs motel since march 2019, dam right robbery the owners are, cause you can pay a bond with a week in advance and the owners still say ur behind in rent and

they do things half pie way and never want to spend money and don't do repairs once you tell them and don't do things by the book and doging with the money and speaks to customers real rude, owners even speak real rude and embrasse you in front of customers that come there and also talk about your personal information or business in front of customers aswell, pretty much makes people that stay their help round the park to do their work or duties. Owners (Chood Singh and Amrose Singh) they are really rude and they charge the godley earth to buy their food from in the shop. Me and my family are so happy to be out of their and that place pulls you right down and owners expect you to do work for them for free and not get paid for the work you have done. I could not live out there another day and no reception at all what so ever. Owners are very much racist against maori's and yes it needs a big makeover, why me and my family were there since march this year we never got supplied any towels or toilet paper and then got told we had buy our own and even when light bulbs are blown, owners will not supply a new one and got told we have to buy our own and said it's not there job to supply us with them and I would not recommend anyone at all to go there for a trip outing or even stay there on a temporary bases, owners also expect workers or customers to do their everyday home washing and owners come down the hill beeping there horn on there car just to get ur attention to help them with their work and they took a lady and her son in and pays no rent and is the highest paid worker there and does bugger all and has 2-3 hour breaks and thats BULLSHIT IF YOU ASK ME.

Reviewed almost 5 years ago

After having such fun here as a child I thought, 'let's have a fun family day out'.

Sadly it seems the place is in it's original state since I was last there 25 + years ago. Completely run down and in disrepair. Everything in need of a paint and refresh.... pools not even filled right up - was this in an attempt to save money? At the water slides we are greeted by local livestock (sheep), including their excrement which was on the paths...on the way to the water slides... so that entered the slides with us. The only reason we stayed is because the kids had been so excited to go on the slides. Really, honestly not sure how these are still open from a health and safety perspective. Not worth the trip or expense sadly.

Reviewed almost 5 years ago

Dont ever bother staying here.

WAINGARO HOT SPRINGS PARK IS DISGUSTING. We had booked in a month in advance for 1 night but upon our arrival, they had replaced our booking with someone else who

was staying longer and our booking had been canceled without notification. After complaining, they put us another cabin with no blankets sheets pillows or towels as we originally were told these were all provided and we didnt need to bring any. We requested blankets and pillows and got 1 thin blanket each with no pillows, so spent a very cold night. No heaters available either. The cabins had cigarette butts on the floor, stunk of stale smoke and mould. Cockroaches were running about in the cupboards and the mattresses were dirty and stained. We had to use the shared public toilets and showers as our original cabin had been given to someone else but the shared bathroom had no soap, no paper hand towels and we had no towels. The Manager wasnt available to complain to, and we were told she was out shopping all day and had no cell phone to contact her!. The man in reception was very apologetic however. The place is rundown, old and just plain out gross. Will not return there and id never recommend this discusting poorly managed place to anyone elce either.

Reviewed over 5 years ago

I got tho agree with most comments on this campsite/hot pools.

The pictures look better then it's real. The hot pools are clean and great but the rest needs a make over. Slidings are great fun for kids, so I'm sure your kids will have a fun day this place.

Reviewed over 11 years ago and experienced in January 2011

Very clean, hot pools price included with camp fee.

Not too convenient kitchen location (due to levels at camp) and no stairs down to pool level - beautiful trees and green grass.

Reviewed over 12 years ago and experienced in February 2012

This place is dire.

It is overpriced at $42 for the facilities provided. There are two ablution blocks. The upper block has 1 timed light switch in the ladies controlling the lights in the male & female areas. Unlucky for the chap who is in mid ablution when the timer runs out or a well meaning female switches it off. There is no hot water or soap dispenser and the cold water tap has a threaded outside tap fitting. In the lower block (above the kitchen) not all the shower doors are lockable. The kitchen had only 1 sink & dangerously the only way we could get hot water was from the hot drinking water dispenser tap about 60 cms above the sink. The site has no low level lighting along the pathways to guide you & is therefore pitch black at night.

There are some old decrepit caravans on site with faded & whole ridden curtains. On leaving the site the next day there was a large stained sheet hanging on the line - this about summed the whole place up.

All the facilities are dilapidated & in urgent need of modernisation. The lack of investment is obvious. Happy to take good money without providing a reasonable standard of facility. The only good thing was that the showers were hot.

Would not recoomend this site to anyone.

Reviewed almost 13 years ago