Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Mount John via Lakeshore.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Mount John via Lakeshore

Valid Reviews

51 Valid Reviews

The Mount John via Lakeshore experience has a total of 51 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 51 valid reviews:

Rating Count Percentage
10/10 17
33%
9/10 19
37%
8/10 9
18%
7/10 5
10%
6/10 1
2%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

89.02% Average

The raw data average (mean) for all the Mount John via Lakeshore valid reviews is 89.02% and is based on 51 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

45 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 51 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 45 face-to-face reviews:

Rating Count Percentage
10/10 13
29%
9/10 18
40%
8/10 9
20%
7/10 5
11%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.67% Average

The raw data average (mean) for all the Mount John via Lakeshore face-to-face reviews is 88.67% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

89.45%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Susanne 10/10 1861 days 100%
Liz 9/10 2106 days 89%
Mike Fricker 10/10 2257 days 84%
Fredrik Lundberg 10/10 2847 days 60%
Anthony Terry 7/10 2933 days 53%
Nolwen 7/10 2947 days 52%
Jill Grange 8/10 2949 days 55%
Coralie Dhenin 8/10 3173 days 46%
Jean-Pierre Guillon 9/10 3175 days 46%
Marie 10/10 3189 days 46%
Michael L 9/10 3193 days 46%
Celine 9/10 3193 days 46%
Lucy Mulvin 9/10 3196 days 46%
Ivan Dupont 8/10 3242 days 43%
Jeroen Suijlang 8/10 3905 days 17%
Julian Kuemme 8/10 3907 days 17%
Mandy Reich 8/10 3908 days 17%
Mark 9/10 3914 days 17%
Eva-Maria Krueger 10/10 3932 days 16%
Anne and Steve Bartlett 9/10 3983 days 14%
Jesse Farrell 9/10 4000 days 13%
Orla Hughes 9/10 4000 days 13%
Friederike 7/10 4281 days 2%
Bettina Fluhrer 10/10 4282 days 2%
Marie 7/10 4282 days 2%
Stientje van den Heuvel 9/10 4283 days 2%
Toomas Viilus 10/10 4293 days 2%
Maarja 10/10 4293 days 2%
Chantal Mortel 8/10 4302 days 1%
Jeanne Moustier 10/10 4338 days 0%
Abby Rushmer 10/10 4386 days 19%
Barbara Berkhout 9/10 4647 days 19%
Jill Homewood 10/10 4655 days 19%
Daniel Patricia 8/10 4665 days 19%
Marion Hassink 9/10 4668 days 19%
Melanie Mathiak 10/10 4674 days 19%
Chris Marsh 10/10 4688 days 19%
Mike1952 10/10 4691 days 19%
bryfrance 10/10 5018 days 19%
Kornelia Kirf 10/10 5018 days 19%
Jim & Rebecca 9/10 5020 days 19%
Lauren Pestell 9/10 5035 days 19%
Jennie McIver 9/10 5043 days 19%
Doris Neuber 9/10 5055 days 19%
Cuz da Maori 6/10 5148 days 16%
Kaddi & Grego 7/10 5394 days 18%
Rolf X 9/10 5403 days 19%
Ian E 9/10 5417 days 19%
marianneb 10/10 5727 days 19%
ChrisD 8/10 5743 days 19%
Peter Bowen-Simpkins 9/10 5747 days 19%

Adjustments

No Adjustment

Several adjustments to the weighted average may be added to improve relevancy and credibility. Mount John via Lakeshore does not meet the criteria for any of these adjustments to apply.

Balancing Adjustment

1.08% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled folk are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

91%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.