G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kauri Coast TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kauri Coast TOP 10 Holiday Park
Valid Reviews
67 Valid Reviews
The Kauri Coast TOP 10 Holiday Park experience has a total of 70 reviews. There are 67 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 67 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
60% |
| 9/10 | 12 |
|
18% |
| 8/10 | 9 |
|
13% |
| 7/10 | 3 |
|
4% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
91.34% Average
The raw data average (mean) for all the Kauri Coast TOP 10 Holiday Park valid reviews is 91.34% and is based on 67 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
23 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 67 valid reviews, the experience has 23 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 23 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
26% |
| 9/10 | 9 |
|
39% |
| 8/10 | 4 |
|
17% |
| 7/10 | 3 |
|
13% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.09% Average
The raw data average (mean) for all the Kauri Coast TOP 10 Holiday Park face-to-face reviews is 86.09% and is based on 23 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
98.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jona | 10/10 | 334 days | 100% |
| Chris | 10/10 | 425 days | 96% |
| Anne | 10/10 | 425 days | 96% |
| T. Ourist | 10/10 | 487 days | 92% |
| Helen | 10/10 | 487 days | 92% |
| Milli | 10/10 | 548 days | 88% |
| Katie | 10/10 | 578 days | 86% |
| Elissa | 10/10 | 578 days | 86% |
| Suzanne Keen | 10/10 | 578 days | 86% |
| Julie | 10/10 | 578 days | 86% |
| Elizabeth Keller | 9/10 | 578 days | 86% |
| Roger Heckly | 10/10 | 609 days | 84% |
| Dan | 10/10 | 1125 days | 35% |
| Anna Swain | 10/10 | 1186 days | 30% |
| Teresa | 10/10 | 1308 days | 22% |
| Anthea | 10/10 | 1490 days | 12% |
| Renee | 10/10 | 1551 days | 10% |
| Natascha | 10/10 | 1704 days | 6% |
| N&A | 10/10 | 1795 days | 5% |
| Ancient Uncle | 9/10 | 1856 days | 5% |
| Wendy Munro | 10/10 | 2098 days | 5% |
| Jayne Rex | 10/10 | 2438 days | 4% |
| Bert Hughes | 10/10 | 2708 days | 3% |
| Madelyn Fagerman | 10/10 | 2763 days | 3% |
| Chantel Bennett | 10/10 | 2770 days | 3% |
| Caroline Booker | 10/10 | 2859 days | 3% |
| Benjamin Warnholz | 10/10 | 2871 days | 3% |
| Nick Mossman | 10/10 | 3025 days | 3% |
| Stephanie Oliver | 8/10 | 3029 days | 3% |
| Volker Stroenisch | 8/10 | 3137 days | 2% |
| Ann-Catherine Deblon | 8/10 | 3161 days | 2% |
| Annie Crafar | 10/10 | 3316 days | 2% |
| Denelle Coutts | 2/10 | 3336 days | 1% |
| Mike Fricker | 8/10 | 3835 days | 1% |
| Family Trip | 10/10 | 3896 days | 1% |
| mr burns | 10/10 | 3955 days | 1% |
| Sabine | 10/10 | 4016 days | 1% |
| Julian Roots | 9/10 | 4261 days | 0% |
| Kiwi Flyer | 8/10 | 4289 days | 0% |
| Wenmechers | 9/10 | 4341 days | 0% |
| Manuela and Thomas | 9/10 | 4357 days | 0% |
| KDS_Holiday | 10/10 | 4412 days | 1% |
| Ian Douglas | 9/10 | 4613 days | 1% |
| V deLeeuw | 9/10 | 4622 days | 1% |
| Mike3 | 10/10 | 4626 days | 1% |
| Florion Scheffel | 10/10 | 4631 days | 1% |
| Peter Wall | 10/10 | 4639 days | 1% |
| Walter & Heidi Baumann | 10/10 | 4640 days | 1% |
| Eline Vakentijn | 7/10 | 4640 days | 1% |
| Scott Simpson | 10/10 | 4643 days | 1% |
| Hans Erik Munch | 9/10 | 4653 days | 1% |
| Kroepfl | 9/10 | 4654 days | 1% |
| Benjamin Meier | 9/10 | 4732 days | 1% |
| Herman Plasman | 8/10 | 4732 days | 1% |
| Elke & Charlotte | 8/10 | 4737 days | 1% |
| Mark de Boer | 7/10 | 4737 days | 1% |
| Patricia French | 8/10 | 4951 days | 1% |
| Jason & Beth Berlin | 9/10 | 4978 days | 1% |
| Peter & Margo Boullin | 9/10 | 5000 days | 1% |
| chumfft | 10/10 | 5173 days | 1% |
| John N | 10/10 | 5351 days | 1% |
| M and H Lunn | 8/10 | 5366 days | 1% |
| Vanessa | 4/10 | 5458 days | 1% |
| wanganuilover | 10/10 | 5508 days | 1% |
| elisabethk | 10/10 | 5576 days | 1% |
| Ed | 7/10 | 5732 days | 1% |
| Amanda McCaig | 5/10 | 6087 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kauri Coast TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.84% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 51 days. However the Kauri Coast TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kauri Coast TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.78% |
| 198 | -3.80% |
| 199 | -3.82% |
| 200 | -3.84% |
| 201 | -3.86% |
| 202 | -3.88% |
| 203 | -3.90% |
| … | … |
Balancing Adjustment
0.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.