Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Russell TOP 10 Holiday Park
Valid Reviews
144 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 146 reviews. There are 144 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 144 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 58 |
|
40% |
| 9/10 | 43 |
|
30% |
| 8/10 | 25 |
|
17% |
| 7/10 | 9 |
|
6% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.78% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.78% and is based on 144 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 144 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| The White Pearl | 5/10 | 582 days | 93% |
| Kurt | 7/10 | 735 days | 98% |
| Shari | 9/10 | 766 days | 100% |
| Sarah Woolley | 10/10 | 794 days | 97% |
| Dawn | 5/10 | 1100 days | 40% |
| Anna Swain | 10/10 | 1343 days | 27% |
| Dan | 10/10 | 1404 days | 23% |
| Belinda & Jean-Michel | 10/10 | 1800 days | 7% |
| Gary Major | 10/10 | 1890 days | 7% |
| Mike Smith | 10/10 | 1921 days | 7% |
| Bert | 7/10 | 1952 days | 6% |
| Su | 10/10 | 1952 days | 7% |
| Suzanne J | 10/10 | 2043 days | 7% |
| Scooper | 8/10 | 2166 days | 6% |
| Sheryl Mackintosh | 10/10 | 2196 days | 6% |
| Peggy Tamati | 10/10 | 2227 days | 6% |
| Amber Lilac | 10/10 | 2255 days | 6% |
| Sabine | 9/10 | 2286 days | 6% |
| Deb S | 9/10 | 2378 days | 6% |
| Sue, UK | 10/10 | 2378 days | 6% |
| Natalie Tomlinson-Kurz | 10/10 | 2743 days | 5% |
| Marwin Jurjus | 10/10 | 2744 days | 5% |
| Grainne Phelan | 9/10 | 2937 days | 4% |
| Laurie Meston | 9/10 | 2944 days | 4% |
| Siobhan Ryan | 10/10 | 2951 days | 4% |
| clive ilich | 10/10 | 2957 days | 4% |
| Dave Rollison | 8/10 | 2957 days | 4% |
| Herman Visser | 10/10 | 3009 days | 4% |
| Julia Lloyd | 10/10 | 3016 days | 4% |
| Hazel North | 10/10 | 3047 days | 4% |
| Tim Burnett | 9/10 | 3139 days | 3% |
| Dennis Page | 10/10 | 3291 days | 3% |
| Staffan Johansson | 10/10 | 3333 days | 3% |
| Aaron Morrow | 9/10 | 3340 days | 3% |
| Urs Baumgartner | 9/10 | 3371 days | 3% |
| Suzanne Vermeulen | 3/10 | 3474 days | 1% |
| Family Trip | 7/10 | 4053 days | 1% |
| Sara Clausen | 6/10 | 4059 days | 0% |
| Leon Courtney | 7/10 | 4060 days | 1% |
| Laurene | 1/10 | 4073 days | 0% |
| Guillaume | 2/10 | 4077 days | 0% |
| catherine welsh | 8/10 | 4112 days | 0% |
| Ut & Sacha | 10/10 | 4204 days | 0% |
| Dick Kooij | 9/10 | 4490 days | 1% |
| Alastair MacDonald | 9/10 | 4495 days | 1% |
| Reijenga | 9/10 | 4499 days | 1% |
| Peter | 10/10 | 4501 days | 1% |
| Judy | 10/10 | 4517 days | 1% |
| kayburns | 2/10 | 4599 days | 0% |
| Peter Kent | 10/10 | 4770 days | 1% |
| Christop Isabella | 10/10 | 4771 days | 1% |
| Tuedi Muggli | 10/10 | 4780 days | 1% |
| Peter Hart | 10/10 | 4780 days | 1% |
| Michael Jefferies | 10/10 | 4786 days | 1% |
| Trevor & Sheila Redman | 10/10 | 4788 days | 1% |
| Schneider | 10/10 | 4796 days | 1% |
| Gillian MacLaren | 10/10 | 4797 days | 1% |
| Walter & Heidi Baumann | 8/10 | 4797 days | 1% |
| Hans Oudenbroek | 8/10 | 4797 days | 1% |
| Charlotte | 8/10 | 4798 days | 1% |
| Ralf Glaser | 9/10 | 4800 days | 1% |
| Slangen | 8/10 | 4805 days | 1% |
| Fleur & Nils | 8/10 | 4805 days | 1% |
| Frank Waskikowski | 10/10 | 4806 days | 1% |
| Maria Dietrich | 8/10 | 4807 days | 1% |
| Samplonius | 9/10 | 4807 days | 1% |
| Schweiger | 10/10 | 4807 days | 1% |
| John Reynolds | 10/10 | 4807 days | 1% |
| David Blundell | 10/10 | 4807 days | 1% |
| Lilja Bjork Hermannsdottir | 9/10 | 4811 days | 1% |
| Remy van Heugten | 8/10 | 4811 days | 1% |
| Kurt Furuskar | 9/10 | 4823 days | 1% |
| bosha22 | 10/10 | 4874 days | 1% |
| Pietsch | 9/10 | 4878 days | 1% |
| Robert Carswell | 8/10 | 4880 days | 1% |
| Jungo | 9/10 | 4886 days | 1% |
| Bart Goovaerts | 9/10 | 4890 days | 1% |
| damaca | 9/10 | 4935 days | 1% |
| lyndavid | 8/10 | 5118 days | 1% |
| Derek | 9/10 | 5129 days | 1% |
| John Duffy | 10/10 | 5135 days | 1% |
| Barry Digby | 9/10 | 5136 days | 1% |
| Michael Simmang | 10/10 | 5137 days | 1% |
| Birgette Lindved | 10/10 | 5138 days | 1% |
| Peter & Angela Brown | 10/10 | 5139 days | 1% |
| Krabbe | 8/10 | 5140 days | 1% |
| Julia Hofstetter | 9/10 | 5142 days | 1% |
| Lynda Hutchins | 10/10 | 5143 days | 1% |
| Scheauwen | 10/10 | 5147 days | 1% |
| Haan Begerian | 8/10 | 5163 days | 1% |
| Tobias Torax | 10/10 | 5164 days | 1% |
| Jonathon Heaney | 9/10 | 5170 days | 1% |
| Michael Duckert | 8/10 | 5171 days | 1% |
| Loren van Oordt | 10/10 | 5172 days | 1% |
| Igor Filart | 7/10 | 5172 days | 1% |
| T Chapman | 8/10 | 5172 days | 1% |
| Fred West | 9/10 | 5176 days | 1% |
| sarahwarhurst | 10/10 | 5239 days | 1% |
| David | 10/10 | 5447 days | 1% |
| macmaster | 9/10 | 5453 days | 1% |
| shoretie | 10/10 | 5483 days | 1% |
| Jake Webster | 9/10 | 5500 days | 1% |
| Michael Egli | 9/10 | 5505 days | 1% |
| Mette | 10/10 | 5509 days | 1% |
| Gerhard Kronen | 8/10 | 5511 days | 1% |
| Richie_L | 10/10 | 5514 days | 1% |
| Daniel Goldsbrough | 8/10 | 5515 days | 1% |
| Haitsma | 8/10 | 5522 days | 1% |
| Willi Heinen | 9/10 | 5522 days | 1% |
| Heike Pless | 9/10 | 5523 days | 1% |
| Walter | 7/10 | 5528 days | 1% |
| Hannah Clark | 7/10 | 5535 days | 1% |
| Valerie Van Hemelrijck | 7/10 | 5537 days | 1% |
| Robin Sykes | 10/10 | 5538 days | 1% |
| Stephen | 9/10 | 5538 days | 1% |
| Bram-Jan M | 6/10 | 5541 days | 1% |
| Laura Walters | 8/10 | 5541 days | 1% |
| Jens Bo Rykor | 9/10 | 5555 days | 1% |
| jan and john | 9/10 | 5558 days | 1% |
| Torsten Gehrke | 8/10 | 5559 days | 1% |
| Brian Boyle | 9/10 | 5573 days | 1% |
| aussiesi | 4/10 | 5573 days | 1% |
| kevinp | 9/10 | 5585 days | 1% |
| barts | 9/10 | 5588 days | 1% |
| joannaw | 8/10 | 5589 days | 1% |
| nadinef | 9/10 | 5596 days | 1% |
| Anne Ford | 9/10 | 5606 days | 1% |
| Robert Hausser | 9/10 | 5608 days | 1% |
| Jansen | 7/10 | 5608 days | 1% |
| Sibylle Locher | 9/10 | 5612 days | 1% |
| Jean Paul Mesnage | 10/10 | 5614 days | 1% |
| rogerandchristine | 10/10 | 5733 days | 1% |
| joyceb | 9/10 | 5803 days | 1% |
| Chris Barker | 8/10 | 5842 days | 1% |
| MorganK | 9/10 | 5845 days | 1% |
| wanganuilover | 10/10 | 5848 days | 1% |
| arthurwa | 10/10 | 5848 days | 1% |
| Katy1 | 9/10 | 5850 days | 1% |
| BrendaM | 10/10 | 5865 days | 1% |
| MargaretH | 10/10 | 5891 days | 1% |
| Anneleen | 8/10 | 5895 days | 1% |
| Lucy | 9/10 | 5897 days | 1% |
| TobiL | 8/10 | 5918 days | 1% |
| Tamara | 10/10 | 6304 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.66% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.61% |
| 198 | -3.63% |
| 199 | -3.65% |
| 200 | -3.66% |
| 201 | -3.68% |
| 202 | -3.70% |
| 203 | -3.72% |
| … | … |
Balancing Adjustment
3.15% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.