Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Russell TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Russell TOP 10 Holiday Park
Valid Reviews
144 Valid Reviews
The Russell TOP 10 Holiday Park experience has a total of 146 reviews. There are 144 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 144 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 58 |
|
40% |
| 9/10 | 43 |
|
30% |
| 8/10 | 25 |
|
17% |
| 7/10 | 9 |
|
6% |
| 6/10 | 2 |
|
1% |
| 5/10 | 2 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
87.78% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park valid reviews is 87.78% and is based on 144 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
93 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 144 valid reviews, the experience has 93 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 93 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
32% |
| 9/10 | 32 |
|
34% |
| 8/10 | 21 |
|
23% |
| 7/10 | 6 |
|
6% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
87.42% Average
The raw data average (mean) for all the Russell TOP 10 Holiday Park face-to-face reviews is 87.42% and is based on 93 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| The White Pearl | 5/10 | 477 days | 89% |
| Kurt | 7/10 | 630 days | 97% |
| Shari | 9/10 | 661 days | 100% |
| Sarah Woolley | 10/10 | 689 days | 98% |
| Dawn | 5/10 | 995 days | 45% |
| Anna Swain | 10/10 | 1238 days | 33% |
| Dan | 10/10 | 1299 days | 28% |
| Belinda & Jean-Michel | 10/10 | 1695 days | 8% |
| Gary Major | 10/10 | 1785 days | 6% |
| Mike Smith | 10/10 | 1816 days | 6% |
| Bert | 7/10 | 1847 days | 6% |
| Su | 10/10 | 1847 days | 6% |
| Suzanne J | 10/10 | 1938 days | 6% |
| Scooper | 8/10 | 2061 days | 6% |
| Sheryl Mackintosh | 10/10 | 2091 days | 6% |
| Peggy Tamati | 10/10 | 2122 days | 6% |
| Amber Lilac | 10/10 | 2150 days | 5% |
| Sabine | 9/10 | 2181 days | 5% |
| Deb S | 9/10 | 2273 days | 5% |
| Sue, UK | 10/10 | 2273 days | 5% |
| Natalie Tomlinson-Kurz | 10/10 | 2637 days | 4% |
| Marwin Jurjus | 10/10 | 2639 days | 4% |
| Grainne Phelan | 9/10 | 2832 days | 4% |
| Laurie Meston | 9/10 | 2839 days | 4% |
| Siobhan Ryan | 10/10 | 2846 days | 4% |
| clive ilich | 10/10 | 2851 days | 4% |
| Dave Rollison | 8/10 | 2851 days | 4% |
| Herman Visser | 10/10 | 2904 days | 3% |
| Julia Lloyd | 10/10 | 2910 days | 3% |
| Hazel North | 10/10 | 2941 days | 3% |
| Tim Burnett | 9/10 | 3034 days | 3% |
| Dennis Page | 10/10 | 3185 days | 3% |
| Staffan Johansson | 10/10 | 3228 days | 3% |
| Aaron Morrow | 9/10 | 3235 days | 3% |
| Urs Baumgartner | 9/10 | 3266 days | 2% |
| Suzanne Vermeulen | 3/10 | 3369 days | 1% |
| Family Trip | 7/10 | 3948 days | 1% |
| Sara Clausen | 6/10 | 3954 days | 1% |
| Leon Courtney | 7/10 | 3955 days | 1% |
| Laurene | 1/10 | 3968 days | 0% |
| Guillaume | 2/10 | 3972 days | 0% |
| catherine welsh | 8/10 | 4007 days | 1% |
| Ut & Sacha | 10/10 | 4099 days | 0% |
| Dick Kooij | 9/10 | 4385 days | 1% |
| Alastair MacDonald | 9/10 | 4390 days | 1% |
| Reijenga | 9/10 | 4394 days | 1% |
| Peter | 10/10 | 4396 days | 1% |
| Judy | 10/10 | 4412 days | 1% |
| kayburns | 2/10 | 4494 days | 0% |
| Peter Kent | 10/10 | 4665 days | 1% |
| Christop Isabella | 10/10 | 4666 days | 1% |
| Tuedi Muggli | 10/10 | 4675 days | 1% |
| Peter Hart | 10/10 | 4675 days | 1% |
| Michael Jefferies | 10/10 | 4681 days | 1% |
| Trevor & Sheila Redman | 10/10 | 4683 days | 1% |
| Schneider | 10/10 | 4691 days | 1% |
| Gillian MacLaren | 10/10 | 4692 days | 1% |
| Walter & Heidi Baumann | 8/10 | 4692 days | 1% |
| Hans Oudenbroek | 8/10 | 4692 days | 1% |
| Charlotte | 8/10 | 4693 days | 1% |
| Ralf Glaser | 9/10 | 4695 days | 1% |
| Slangen | 8/10 | 4700 days | 1% |
| Fleur & Nils | 8/10 | 4700 days | 1% |
| Frank Waskikowski | 10/10 | 4701 days | 1% |
| Maria Dietrich | 8/10 | 4702 days | 1% |
| Samplonius | 9/10 | 4702 days | 1% |
| Schweiger | 10/10 | 4702 days | 1% |
| John Reynolds | 10/10 | 4702 days | 1% |
| David Blundell | 10/10 | 4702 days | 1% |
| Lilja Bjork Hermannsdottir | 9/10 | 4706 days | 1% |
| Remy van Heugten | 8/10 | 4706 days | 1% |
| Kurt Furuskar | 9/10 | 4718 days | 1% |
| bosha22 | 10/10 | 4769 days | 1% |
| Pietsch | 9/10 | 4773 days | 1% |
| Robert Carswell | 8/10 | 4775 days | 1% |
| Jungo | 9/10 | 4781 days | 1% |
| Bart Goovaerts | 9/10 | 4785 days | 1% |
| damaca | 9/10 | 4830 days | 1% |
| lyndavid | 8/10 | 5013 days | 1% |
| Derek | 9/10 | 5024 days | 1% |
| John Duffy | 10/10 | 5030 days | 1% |
| Barry Digby | 9/10 | 5031 days | 1% |
| Michael Simmang | 10/10 | 5032 days | 1% |
| Birgette Lindved | 10/10 | 5033 days | 1% |
| Peter & Angela Brown | 10/10 | 5034 days | 1% |
| Krabbe | 8/10 | 5035 days | 1% |
| Julia Hofstetter | 9/10 | 5037 days | 1% |
| Lynda Hutchins | 10/10 | 5038 days | 1% |
| Scheauwen | 10/10 | 5042 days | 1% |
| Haan Begerian | 8/10 | 5058 days | 1% |
| Tobias Torax | 10/10 | 5059 days | 1% |
| Jonathon Heaney | 9/10 | 5065 days | 1% |
| Michael Duckert | 8/10 | 5066 days | 1% |
| Loren van Oordt | 10/10 | 5067 days | 1% |
| Igor Filart | 7/10 | 5067 days | 1% |
| T Chapman | 8/10 | 5067 days | 1% |
| Fred West | 9/10 | 5071 days | 1% |
| sarahwarhurst | 10/10 | 5134 days | 1% |
| David | 10/10 | 5342 days | 1% |
| macmaster | 9/10 | 5348 days | 1% |
| shoretie | 10/10 | 5378 days | 1% |
| Jake Webster | 9/10 | 5395 days | 1% |
| Michael Egli | 9/10 | 5400 days | 1% |
| Mette | 10/10 | 5404 days | 1% |
| Gerhard Kronen | 8/10 | 5406 days | 1% |
| Richie_L | 10/10 | 5409 days | 1% |
| Daniel Goldsbrough | 8/10 | 5410 days | 1% |
| Haitsma | 8/10 | 5417 days | 1% |
| Willi Heinen | 9/10 | 5417 days | 1% |
| Heike Pless | 9/10 | 5418 days | 1% |
| Walter | 7/10 | 5423 days | 1% |
| Hannah Clark | 7/10 | 5430 days | 1% |
| Valerie Van Hemelrijck | 7/10 | 5432 days | 1% |
| Robin Sykes | 10/10 | 5433 days | 1% |
| Stephen | 9/10 | 5433 days | 1% |
| Bram-Jan M | 6/10 | 5436 days | 1% |
| Laura Walters | 8/10 | 5436 days | 1% |
| Jens Bo Rykor | 9/10 | 5450 days | 1% |
| jan and john | 9/10 | 5453 days | 1% |
| Torsten Gehrke | 8/10 | 5454 days | 1% |
| Brian Boyle | 9/10 | 5468 days | 1% |
| aussiesi | 4/10 | 5468 days | 0% |
| kevinp | 9/10 | 5480 days | 1% |
| barts | 9/10 | 5483 days | 1% |
| joannaw | 8/10 | 5484 days | 1% |
| nadinef | 9/10 | 5491 days | 1% |
| Anne Ford | 9/10 | 5501 days | 1% |
| Robert Hausser | 9/10 | 5503 days | 1% |
| Jansen | 7/10 | 5503 days | 1% |
| Sibylle Locher | 9/10 | 5507 days | 1% |
| Jean Paul Mesnage | 10/10 | 5509 days | 1% |
| rogerandchristine | 10/10 | 5628 days | 1% |
| joyceb | 9/10 | 5698 days | 1% |
| Chris Barker | 8/10 | 5737 days | 1% |
| MorganK | 9/10 | 5740 days | 1% |
| wanganuilover | 10/10 | 5743 days | 1% |
| arthurwa | 10/10 | 5743 days | 1% |
| Katy1 | 9/10 | 5745 days | 1% |
| BrendaM | 10/10 | 5760 days | 1% |
| MargaretH | 10/10 | 5786 days | 1% |
| Anneleen | 8/10 | 5790 days | 1% |
| Lucy | 9/10 | 5792 days | 1% |
| TobiL | 8/10 | 5813 days | 1% |
| Tamara | 10/10 | 6199 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Russell TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Russell TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Russell TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
3.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.