Booked from England: - try to deal with one person as things got a bit confusing trying to arrange things via email.
However, all turned out well in the end and we collected bikes, panniers and accessories from Clyde. Bikes were heavy but well maintained. Our extra luggage was transferred to Middlemarch and stored at the shop which was handy. The Otago Rail Trail is very straight and mind-numbingly dull in some sections. The "big skies", good accommodation and excellent food at the cafes en route made up for it...........