Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 686 days | 76% |
| Talia | 1/10 | 992 days | 46% |
| Eilon | 10/10 | 1051 days | 100% |
| Hanno Benno | 5/10 | 1082 days | 71% |
| Ethan | 10/10 | 1296 days | 54% |
| Andries Caroto | 1/10 | 1357 days | 18% |
| DONT BOOK HERE | 1/10 | 1416 days | 15% |
| Peter | 1/10 | 2087 days | 5% |
| Simone | 1/10 | 2087 days | 5% |
| Jenny | 8/10 | 2118 days | 11% |
| Quentin Goutard | 2/10 | 2118 days | 5% |
| Michiel | 9/10 | 2147 days | 11% |
| Sheila Thorp | 5/10 | 2147 days | 8% |
| Thomas MULLER | 1/10 | 2147 days | 5% |
| Mika Feng | 1/10 | 2177 days | 4% |
| Matthias Heins | 1/10 | 2178 days | 4% |
| Jul Dy | 1/10 | 2178 days | 4% |
| Reng Kwan Lee | 8/10 | 2208 days | 11% |
| Bella | 7/10 | 2209 days | 10% |
| Jean | 2/10 | 2239 days | 5% |
| Helene Gosset | 8/10 | 2484 days | 9% |
| Kailyn Seitz | 8/10 | 2511 days | 9% |
| Jasper de Jong | 8/10 | 2512 days | 9% |
| Immanuel Tzipris | 1/10 | 2512 days | 4% |
| Gavin Kibble | 5/10 | 2543 days | 7% |
| Unhappy Camper | 1/10 | 2543 days | 4% |
| Benoît Dalard | 1/10 | 2543 days | 4% |
| Paola Rydman | 6/10 | 2573 days | 8% |
| Melissa Komen | 1/10 | 2573 days | 4% |
| Catherine Briggs | 5/10 | 2574 days | 7% |
| Ashley | 1/10 | 2574 days | 4% |
| Ben | 1/10 | 2574 days | 4% |
| QUI DEE LEE | 1/10 | 2574 days | 4% |
| Dustin Benton | 7/10 | 2603 days | 8% |
| Oliver Wadey | 10/10 | 2726 days | 8% |
| Fallon Golden | 6/10 | 2817 days | 7% |
| Andrew Padgett | 6/10 | 2817 days | 7% |
| Michael Stützle | 9/10 | 2817 days | 8% |
| Alex | 1/10 | 2818 days | 3% |
| Saleena Ham | 9/10 | 2818 days | 8% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2849 days | 3% |
| Amy | 1/10 | 2849 days | 3% |
| Cloe Chenevier | 7/10 | 2876 days | 7% |
| Sam Y | 10/10 | 2907 days | 7% |
| Marcos Garcia | 8/10 | 2907 days | 7% |
| Silvester Reijnders | 8/10 | 2907 days | 7% |
| Catherine | 1/10 | 2908 days | 3% |
| Dotty | 1/10 | 2939 days | 3% |
| Julie Charpiot | 6/10 | 2968 days | 6% |
| ZAHEER AHMED | 4/10 | 2968 days | 5% |
| Kay & Murray Geddes | 1/10 | 2968 days | 3% |
| Sandro Mueller | 2/10 | 2968 days | 3% |
| Jonathan Lloyd | 5/10 | 2999 days | 5% |
| Nalendra Pradono | 3/10 | 3091 days | 3% |
| Lucas Holloway | 10/10 | 3182 days | 6% |
| Victor Chin | 8/10 | 3182 days | 6% |
| Leo Minns | 1/10 | 3182 days | 2% |
| Andrea Aschenbrenner | 1/10 | 3182 days | 2% |
| Ludovic Bonneau | 7/10 | 3189 days | 6% |
| Laura Kudo | 9/10 | 3191 days | 6% |
| Brigitte CREPLET | 1/10 | 3205 days | 2% |
| Laurent Bon | 8/10 | 3213 days | 6% |
| J H | 1/10 | 3213 days | 2% |
| Paulus Petersen | 1/10 | 3213 days | 2% |
| Nadine and Michael | 3/10 | 3221 days | 3% |
| Trudie Abrahams | 9/10 | 3224 days | 6% |
| Philip Harway | 1/10 | 3241 days | 2% |
| Francesca Scott | 9/10 | 3250 days | 6% |
| Isabel Zedelius | 6/10 | 3253 days | 5% |
| Benedikt Lorenz | 7/10 | 3254 days | 5% |
| Kathrin Herbst | 4/10 | 3256 days | 4% |
| Erna Muller | 8/10 | 3258 days | 5% |
| Barbara Hirsch | 7/10 | 3260 days | 5% |
| Shaan and Steven Baker | 9/10 | 3264 days | 6% |
| Karina Gilverson | 1/10 | 3272 days | 2% |
| Christopher Neethling | 1/10 | 3272 days | 2% |
| Jelena Götte | 10/10 | 3272 days | 6% |
| Ingrid Loidl | 10/10 | 3272 days | 6% |
| Philippe Egli | 8/10 | 3272 days | 5% |
| Laila Torp | 1/10 | 3272 days | 2% |
| Jonathan Legris | 1/10 | 3272 days | 2% |
| Romain Cadieu | 9/10 | 3272 days | 5% |
| Katlyn Bessard | 1/10 | 3272 days | 2% |
| Martina Nacev | 1/10 | 3272 days | 2% |
| Laura David | 7/10 | 3291 days | 5% |
| Barbara Knops | 3/10 | 3292 days | 3% |
| Mireia Sanchez | 8/10 | 3295 days | 5% |
| Franziska Liebe | 8/10 | 3303 days | 5% |
| Babak Jafari | 1/10 | 3303 days | 2% |
| S I | 1/10 | 3303 days | 2% |
| Jonas Gorb | 8/10 | 3307 days | 5% |
| Rahel | 8/10 | 3307 days | 5% |
| Elien Dauwe | 8/10 | 3311 days | 5% |
| Thomas | 8/10 | 3315 days | 5% |
| Danny | 7/10 | 3315 days | 5% |
| Trevor Munson | 10/10 | 3364 days | 5% |
| Carlos R | 1/10 | 3365 days | 2% |
| Saskia Wolters | 6/10 | 3394 days | 4% |
| Kyle Fleischer | 10/10 | 3486 days | 4% |
| Jana Ebelina | 9/10 | 3532 days | 4% |
| Beth Cartwright | 1/10 | 3547 days | 2% |
| Skinny Sol | 1/10 | 3547 days | 2% |
| Igor Pretzer | 7/10 | 3562 days | 4% |
| Joerg | 9/10 | 3570 days | 4% |
| Lane Henderson | 8/10 | 3572 days | 4% |
| Johannes Eisel | 7/10 | 3576 days | 4% |
| Patrick Gargan | 10/10 | 3578 days | 4% |
| Surya Gregoire | 6/10 | 3578 days | 3% |
| Dale Luplow | 3/10 | 3578 days | 2% |
| Joerg Heinze | 9/10 | 3578 days | 4% |
| Zuzana Bariakova | 9/10 | 3578 days | 4% |
| Georg H. | 10/10 | 3578 days | 4% |
| Hannah Dent | 1/10 | 3578 days | 2% |
| Laura Rickards | 9/10 | 3579 days | 4% |
| Les Simshauser | 8/10 | 3579 days | 4% |
| Matt Irwin | 4/10 | 3589 days | 3% |
| Rachel Aspinall | 4/10 | 3601 days | 3% |
| Maaike van der Burg | 7/10 | 3607 days | 4% |
| olivier strasman | 6/10 | 3607 days | 3% |
| Harold Bugdahn | 10/10 | 3607 days | 4% |
| Antoine Jeaneau | 4/10 | 3607 days | 3% |
| Johanna Kuch | 6/10 | 3608 days | 3% |
| Megan Brown | 3/10 | 3608 days | 2% |
| Gabriel Siibers | 6/10 | 3608 days | 3% |
| David Sitton | 9/10 | 3612 days | 4% |
| Sven and Annie | 6/10 | 3621 days | 3% |
| Franziska Hohmann | 8/10 | 3622 days | 4% |
| Tiina Somerpuro | 2/10 | 3638 days | 2% |
| Shenae McEwan | 9/10 | 3638 days | 4% |
| Bonnie Fung-On | 8/10 | 3638 days | 4% |
| Philip Roggenkamp | 7/10 | 3638 days | 3% |
| Selly Fletcher | 10/10 | 3638 days | 4% |
| Paul Stafford | 7/10 | 3639 days | 3% |
| Gustavo Rodriguez | 7/10 | 3639 days | 3% |
| Andy Hug | 1/10 | 3669 days | 1% |
| Heinz Peter | 1/10 | 3670 days | 1% |
| Falko | 10/10 | 3673 days | 4% |
| Lissy Fehnker | 1/10 | 3700 days | 1% |
| bernd hagemann | 10/10 | 3700 days | 3% |
| Emma Bennett | 9/10 | 3730 days | 3% |
| Aline | 7/10 | 3731 days | 3% |
| SteffiChristian | 7/10 | 3761 days | 3% |
| Sam Smith | 1/10 | 3944 days | 1% |
| Unternahrer Timo | 8/10 | 3944 days | 2% |
| Sara Garside | 8/10 | 3961 days | 2% |
| Sue Strebe | 8/10 | 3963 days | 2% |
| Marie Schmid | 8/10 | 3966 days | 2% |
| Jonty Rushforth | 3/10 | 3972 days | 1% |
| Joost Hillen | 8/10 | 3972 days | 2% |
| Ben and Morgane | 9/10 | 3979 days | 2% |
| Jamie McArthur | 8/10 | 3995 days | 2% |
| Silvia Hudakova | 1/10 | 4003 days | 1% |
| Gemma Buckman | 1/10 | 4003 days | 1% |
| Sarah Lampl | 10/10 | 4003 days | 2% |
| Kim Smith | 10/10 | 4003 days | 2% |
| Eric Lambley | 5/10 | 4021 days | 1% |
| Jutta Bernhart | 8/10 | 4027 days | 2% |
| Casey Brown | 10/10 | 4034 days | 2% |
| Michael Weber | 9/10 | 4034 days | 2% |
| Henning89 | 10/10 | 4125 days | 1% |
| Iris Anette Berger | 9/10 | 4276 days | 1% |
| Olaf Krause | 9/10 | 4279 days | 0% |
| Brett Holleron | 10/10 | 4279 days | 0% |
| Claudia de Winter | 8/10 | 4281 days | 0% |
| Paul Saligari | 10/10 | 4305 days | 0% |
| Romina De Hill | 6/10 | 4308 days | 0% |
| Maria = Moller Hansen | 9/10 | 4321 days | 0% |
| Bjorn Houlberg | 8/10 | 4321 days | 0% |
| Manuela Michelbach | 8/10 | 4327 days | 0% |
| Danni Turnbull | 7/10 | 4334 days | 0% |
| Stefan Reutler | 9/10 | 4335 days | 0% |
| S B | 6/10 | 4351 days | 0% |
| M K | 7/10 | 4351 days | 0% |
| John Davis | 8/10 | 4368 days | 0% |
| Nora Zeitz | 8/10 | 4368 days | 0% |
| StingerMKO | 1/10 | 4369 days | 0% |
| Chris Mitchell | 10/10 | 4369 days | 0% |
| Bruce Schundler | 9/10 | 4369 days | 0% |
| Elin Andersson | 9/10 | 4369 days | 0% |
| Elin Paulssen | 7/10 | 4369 days | 0% |
| Jesse Farrell | 10/10 | 4378 days | 0% |
| Orla Hughes | 10/10 | 4378 days | 0% |
| anke | 1/10 | 4400 days | 1% |
| Max | 1/10 | 4400 days | 1% |
| J M | 7/10 | 4553 days | 2% |
| Friederike | 10/10 | 4659 days | 3% |
| Tanja Schlagermann | 8/10 | 4677 days | 2% |
| Carel Visser | 4/10 | 4734 days | 2% |
| Carolin | 1/10 | 4734 days | 1% |
| Alison Langley | 7/10 | 4747 days | 2% |
| Michael Kretzschmar | 7/10 | 4751 days | 2% |
| James Cookson | 8/10 | 4758 days | 2% |
| Laurits and Bettina | 8/10 | 4772 days | 2% |
| lavonc | 3/10 | 4795 days | 1% |
| CampervanKing | 8/10 | 4795 days | 2% |
| Mrjray | 10/10 | 5009 days | 3% |
| recycled_teenagers | 9/10 | 5009 days | 3% |
| stewburt | 10/10 | 5009 days | 3% |
| Signe Kaspersen | 9/10 | 5034 days | 3% |
| Eelke | 9/10 | 5040 days | 3% |
| theospierings | 10/10 | 5040 days | 3% |
| Indra t Jolle | 8/10 | 5044 days | 2% |
| Schael | 9/10 | 5044 days | 3% |
| Florion Scheffel | 7/10 | 5045 days | 2% |
| Marion Hassink | 8/10 | 5046 days | 2% |
| Carl & Desiree Potter | 9/10 | 5052 days | 3% |
| Diane Moss | 8/10 | 5054 days | 2% |
| Gloria, Rose & An | 7/10 | 5061 days | 2% |
| A Sorg | 8/10 | 5061 days | 2% |
| Elisabeth | 6/10 | 5062 days | 2% |
| Dman | 6/10 | 5069 days | 2% |
| Stefan Roehrbein | 7/10 | 5069 days | 2% |
| beckyw | 10/10 | 5131 days | 3% |
| Konny | 8/10 | 5147 days | 2% |
| collings57 | 10/10 | 5222 days | 3% |
| charlespang | 10/10 | 5253 days | 3% |
| hansdirk | 9/10 | 5284 days | 3% |
| Dave van Bergen | 9/10 | 5370 days | 3% |
| Knapen | 7/10 | 5386 days | 2% |
| noname | 10/10 | 5391 days | 3% |
| Graham Mason | 5/10 | 5393 days | 2% |
| Roald and Ellen | 6/10 | 5395 days | 2% |
| Tina Baun | 8/10 | 5398 days | 2% |
| nga | 9/10 | 5406 days | 3% |
| Viola Rickert | 8/10 | 5408 days | 2% |
| Peter | 7/10 | 5411 days | 2% |
| Danny and Loreen Way | 8/10 | 5422 days | 2% |
| Angi Otti | 8/10 | 5425 days | 2% |
| Barbara Koegel | 7/10 | 5431 days | 2% |
| Andreas Neo | 4/10 | 5431 days | 2% |
| Kevp72 | 8/10 | 5434 days | 2% |
| Brad_And_Sharon | 8/10 | 5526 days | 2% |
| steveE | 8/10 | 5710 days | 2% |
| Corine van Been | 8/10 | 5753 days | 2% |
| Stefan Scheiterlein | 8/10 | 5753 days | 2% |
| Hans | 8/10 | 5761 days | 2% |
| Matt Roper | 8/10 | 5762 days | 2% |
| Teresa Gizzi | 7/10 | 5764 days | 2% |
| Lynn Tichauer | 8/10 | 5782 days | 2% |
| Glenn Williamson | 8/10 | 5792 days | 2% |
| Richard Thompson | 8/10 | 5796 days | 2% |
| Arnold_Clarke | 9/10 | 5830 days | 3% |
| Stefan Lua | 6/10 | 5863 days | 2% |
| Jansen | 6/10 | 5865 days | 2% |
| Anayara Diaz Torres | 7/10 | 5872 days | 2% |
| jackson | 9/10 | 5922 days | 3% |
| kindel | 3/10 | 5987 days | 1% |
| dieteru | 5/10 | 6105 days | 2% |
| Peter Bowen-Simpkins | 6/10 | 6125 days | 2% |
| KathrinS | 8/10 | 6125 days | 2% |
| Ernst Thomas | 8/10 | 6126 days | 2% |
| gpollino | 2/10 | 6189 days | 1% |
| Helen | 8/10 | 6217 days | 2% |
| Toni Keown | 8/10 | 6246 days | 2% |
| Ashlee Gough | 9/10 | 6308 days | 3% |
| Georgina Mulligan | 5/10 | 6498 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
18.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.