G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 327 days | 52% |
| Talia | 1/10 | 633 days | 43% |
| Eilon | 10/10 | 692 days | 100% |
| Hanno Benno | 5/10 | 723 days | 74% |
| Ethan | 10/10 | 937 days | 69% |
| Andries Caroto | 1/10 | 998 days | 25% |
| DONT BOOK HERE | 1/10 | 1057 days | 22% |
| Peter | 1/10 | 1728 days | 3% |
| Simone | 1/10 | 1728 days | 3% |
| Jenny | 8/10 | 1759 days | 7% |
| Quentin Goutard | 2/10 | 1759 days | 3% |
| Michiel | 9/10 | 1788 days | 7% |
| Sheila Thorp | 5/10 | 1788 days | 5% |
| Thomas MULLER | 1/10 | 1788 days | 3% |
| Mika Feng | 1/10 | 1818 days | 3% |
| Matthias Heins | 1/10 | 1819 days | 3% |
| Jul Dy | 1/10 | 1819 days | 3% |
| Reng Kwan Lee | 8/10 | 1849 days | 7% |
| Bella | 7/10 | 1850 days | 6% |
| Jean | 2/10 | 1880 days | 3% |
| Helene Gosset | 8/10 | 2125 days | 6% |
| Kailyn Seitz | 8/10 | 2152 days | 6% |
| Jasper de Jong | 8/10 | 2153 days | 6% |
| Immanuel Tzipris | 1/10 | 2153 days | 2% |
| Gavin Kibble | 5/10 | 2184 days | 5% |
| Unhappy Camper | 1/10 | 2184 days | 2% |
| Benoît Dalard | 1/10 | 2184 days | 2% |
| Paola Rydman | 6/10 | 2214 days | 5% |
| Melissa Komen | 1/10 | 2214 days | 2% |
| Catherine Briggs | 5/10 | 2215 days | 4% |
| Ashley | 1/10 | 2215 days | 2% |
| Ben | 1/10 | 2215 days | 2% |
| QUI DEE LEE | 1/10 | 2215 days | 2% |
| Dustin Benton | 7/10 | 2244 days | 5% |
| Oliver Wadey | 10/10 | 2367 days | 5% |
| Fallon Golden | 6/10 | 2458 days | 4% |
| Andrew Padgett | 6/10 | 2458 days | 4% |
| Michael Stützle | 9/10 | 2458 days | 5% |
| Alex | 1/10 | 2459 days | 2% |
| Saleena Ham | 9/10 | 2459 days | 5% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2490 days | 2% |
| Amy | 1/10 | 2490 days | 2% |
| Cloe Chenevier | 7/10 | 2517 days | 5% |
| Sam Y | 10/10 | 2548 days | 5% |
| Marcos Garcia | 8/10 | 2548 days | 5% |
| Silvester Reijnders | 8/10 | 2548 days | 5% |
| Catherine | 1/10 | 2549 days | 2% |
| Dotty | 1/10 | 2580 days | 2% |
| Julie Charpiot | 6/10 | 2609 days | 4% |
| ZAHEER AHMED | 4/10 | 2609 days | 3% |
| Kay & Murray Geddes | 1/10 | 2609 days | 2% |
| Sandro Mueller | 2/10 | 2609 days | 2% |
| Jonathan Lloyd | 5/10 | 2640 days | 4% |
| Nalendra Pradono | 3/10 | 2732 days | 2% |
| Lucas Holloway | 10/10 | 2823 days | 4% |
| Victor Chin | 8/10 | 2823 days | 4% |
| Leo Minns | 1/10 | 2823 days | 2% |
| Andrea Aschenbrenner | 1/10 | 2823 days | 2% |
| Ludovic Bonneau | 7/10 | 2830 days | 4% |
| Laura Kudo | 9/10 | 2832 days | 4% |
| Brigitte CREPLET | 1/10 | 2846 days | 2% |
| Laurent Bon | 8/10 | 2854 days | 4% |
| J H | 1/10 | 2854 days | 2% |
| Paulus Petersen | 1/10 | 2854 days | 2% |
| Nadine and Michael | 3/10 | 2862 days | 2% |
| Trudie Abrahams | 9/10 | 2865 days | 4% |
| Philip Harway | 1/10 | 2882 days | 2% |
| Francesca Scott | 9/10 | 2891 days | 4% |
| Isabel Zedelius | 6/10 | 2894 days | 3% |
| Benedikt Lorenz | 7/10 | 2895 days | 4% |
| Kathrin Herbst | 4/10 | 2897 days | 3% |
| Erna Muller | 8/10 | 2899 days | 4% |
| Barbara Hirsch | 7/10 | 2901 days | 4% |
| Shaan and Steven Baker | 9/10 | 2905 days | 4% |
| Karina Gilverson | 1/10 | 2913 days | 2% |
| Christopher Neethling | 1/10 | 2913 days | 2% |
| Jelena Götte | 10/10 | 2913 days | 4% |
| Ingrid Loidl | 10/10 | 2913 days | 4% |
| Philippe Egli | 8/10 | 2913 days | 4% |
| Laila Torp | 1/10 | 2913 days | 2% |
| Jonathan Legris | 1/10 | 2913 days | 2% |
| Romain Cadieu | 9/10 | 2913 days | 4% |
| Katlyn Bessard | 1/10 | 2913 days | 2% |
| Martina Nacev | 1/10 | 2913 days | 2% |
| Laura David | 7/10 | 2932 days | 4% |
| Barbara Knops | 3/10 | 2933 days | 2% |
| Mireia Sanchez | 8/10 | 2936 days | 4% |
| Franziska Liebe | 8/10 | 2944 days | 4% |
| Babak Jafari | 1/10 | 2944 days | 2% |
| S I | 1/10 | 2944 days | 2% |
| Jonas Gorb | 8/10 | 2948 days | 4% |
| Rahel | 8/10 | 2948 days | 4% |
| Elien Dauwe | 8/10 | 2952 days | 4% |
| Thomas | 8/10 | 2956 days | 4% |
| Danny | 7/10 | 2956 days | 4% |
| Trevor Munson | 10/10 | 3005 days | 4% |
| Carlos R | 1/10 | 3006 days | 1% |
| Saskia Wolters | 6/10 | 3035 days | 3% |
| Kyle Fleischer | 10/10 | 3127 days | 3% |
| Jana Ebelina | 9/10 | 3173 days | 3% |
| Beth Cartwright | 1/10 | 3188 days | 1% |
| Skinny Sol | 1/10 | 3188 days | 1% |
| Igor Pretzer | 7/10 | 3203 days | 3% |
| Joerg | 9/10 | 3211 days | 3% |
| Lane Henderson | 8/10 | 3213 days | 3% |
| Johannes Eisel | 7/10 | 3217 days | 3% |
| Patrick Gargan | 10/10 | 3219 days | 3% |
| Surya Gregoire | 6/10 | 3219 days | 3% |
| Dale Luplow | 3/10 | 3219 days | 2% |
| Joerg Heinze | 9/10 | 3219 days | 3% |
| Zuzana Bariakova | 9/10 | 3219 days | 3% |
| Georg H. | 10/10 | 3219 days | 3% |
| Hannah Dent | 1/10 | 3219 days | 1% |
| Laura Rickards | 9/10 | 3220 days | 3% |
| Les Simshauser | 8/10 | 3220 days | 3% |
| Matt Irwin | 4/10 | 3230 days | 2% |
| Rachel Aspinall | 4/10 | 3242 days | 2% |
| Maaike van der Burg | 7/10 | 3248 days | 3% |
| olivier strasman | 6/10 | 3248 days | 3% |
| Harold Bugdahn | 10/10 | 3248 days | 3% |
| Antoine Jeaneau | 4/10 | 3248 days | 2% |
| Johanna Kuch | 6/10 | 3249 days | 3% |
| Megan Brown | 3/10 | 3249 days | 2% |
| Gabriel Siibers | 6/10 | 3249 days | 3% |
| David Sitton | 9/10 | 3253 days | 3% |
| Sven and Annie | 6/10 | 3262 days | 3% |
| Franziska Hohmann | 8/10 | 3263 days | 3% |
| Tiina Somerpuro | 2/10 | 3279 days | 1% |
| Shenae McEwan | 9/10 | 3279 days | 3% |
| Bonnie Fung-On | 8/10 | 3279 days | 3% |
| Philip Roggenkamp | 7/10 | 3279 days | 3% |
| Selly Fletcher | 10/10 | 3279 days | 3% |
| Paul Stafford | 7/10 | 3280 days | 3% |
| Gustavo Rodriguez | 7/10 | 3280 days | 3% |
| Andy Hug | 1/10 | 3310 days | 1% |
| Heinz Peter | 1/10 | 3311 days | 1% |
| Falko | 10/10 | 3314 days | 3% |
| Lissy Fehnker | 1/10 | 3341 days | 1% |
| bernd hagemann | 10/10 | 3341 days | 3% |
| Emma Bennett | 9/10 | 3371 days | 3% |
| Aline | 7/10 | 3372 days | 3% |
| SteffiChristian | 7/10 | 3402 days | 2% |
| Sam Smith | 1/10 | 3585 days | 1% |
| Unternahrer Timo | 8/10 | 3585 days | 2% |
| Sara Garside | 8/10 | 3602 days | 2% |
| Sue Strebe | 8/10 | 3604 days | 2% |
| Marie Schmid | 8/10 | 3607 days | 2% |
| Jonty Rushforth | 3/10 | 3613 days | 1% |
| Joost Hillen | 8/10 | 3613 days | 2% |
| Ben and Morgane | 9/10 | 3620 days | 2% |
| Jamie McArthur | 8/10 | 3636 days | 2% |
| Silvia Hudakova | 1/10 | 3644 days | 1% |
| Gemma Buckman | 1/10 | 3644 days | 1% |
| Sarah Lampl | 10/10 | 3644 days | 2% |
| Kim Smith | 10/10 | 3644 days | 2% |
| Eric Lambley | 5/10 | 3662 days | 1% |
| Jutta Bernhart | 8/10 | 3668 days | 2% |
| Casey Brown | 10/10 | 3675 days | 2% |
| Michael Weber | 9/10 | 3675 days | 2% |
| Henning89 | 10/10 | 3766 days | 2% |
| Iris Anette Berger | 9/10 | 3917 days | 1% |
| Olaf Krause | 9/10 | 3920 days | 1% |
| Brett Holleron | 10/10 | 3920 days | 1% |
| Claudia de Winter | 8/10 | 3922 days | 1% |
| Paul Saligari | 10/10 | 3946 days | 1% |
| Romina De Hill | 6/10 | 3949 days | 1% |
| Maria = Moller Hansen | 9/10 | 3962 days | 1% |
| Bjorn Houlberg | 8/10 | 3962 days | 1% |
| Manuela Michelbach | 8/10 | 3968 days | 1% |
| Danni Turnbull | 7/10 | 3975 days | 1% |
| Stefan Reutler | 9/10 | 3976 days | 1% |
| S B | 6/10 | 3992 days | 1% |
| M K | 7/10 | 3992 days | 1% |
| John Davis | 8/10 | 4009 days | 1% |
| Nora Zeitz | 8/10 | 4009 days | 1% |
| StingerMKO | 1/10 | 4010 days | 0% |
| Chris Mitchell | 10/10 | 4010 days | 1% |
| Bruce Schundler | 9/10 | 4010 days | 1% |
| Elin Andersson | 9/10 | 4010 days | 1% |
| Elin Paulssen | 7/10 | 4010 days | 1% |
| Jesse Farrell | 10/10 | 4019 days | 1% |
| Orla Hughes | 10/10 | 4019 days | 1% |
| anke | 1/10 | 4041 days | 0% |
| Max | 1/10 | 4041 days | 0% |
| J M | 7/10 | 4194 days | 0% |
| Friederike | 10/10 | 4300 days | 0% |
| Tanja Schlagermann | 8/10 | 4318 days | 0% |
| Carel Visser | 4/10 | 4375 days | 0% |
| Carolin | 1/10 | 4375 days | 0% |
| Alison Langley | 7/10 | 4388 days | 1% |
| Michael Kretzschmar | 7/10 | 4392 days | 1% |
| James Cookson | 8/10 | 4399 days | 1% |
| Laurits and Bettina | 8/10 | 4413 days | 1% |
| lavonc | 3/10 | 4436 days | 1% |
| CampervanKing | 8/10 | 4436 days | 1% |
| Mrjray | 10/10 | 4650 days | 1% |
| recycled_teenagers | 9/10 | 4650 days | 1% |
| stewburt | 10/10 | 4650 days | 1% |
| Signe Kaspersen | 9/10 | 4675 days | 1% |
| Eelke | 9/10 | 4681 days | 1% |
| theospierings | 10/10 | 4681 days | 1% |
| Indra t Jolle | 8/10 | 4685 days | 1% |
| Schael | 9/10 | 4685 days | 1% |
| Florion Scheffel | 7/10 | 4686 days | 1% |
| Marion Hassink | 8/10 | 4687 days | 1% |
| Carl & Desiree Potter | 9/10 | 4693 days | 1% |
| Diane Moss | 8/10 | 4695 days | 1% |
| Gloria, Rose & An | 7/10 | 4702 days | 1% |
| A Sorg | 8/10 | 4702 days | 1% |
| Elisabeth | 6/10 | 4703 days | 1% |
| Dman | 6/10 | 4710 days | 1% |
| Stefan Roehrbein | 7/10 | 4710 days | 1% |
| beckyw | 10/10 | 4772 days | 1% |
| Konny | 8/10 | 4788 days | 1% |
| collings57 | 10/10 | 4863 days | 1% |
| charlespang | 10/10 | 4894 days | 1% |
| hansdirk | 9/10 | 4925 days | 1% |
| Dave van Bergen | 9/10 | 5011 days | 1% |
| Knapen | 7/10 | 5027 days | 1% |
| noname | 10/10 | 5032 days | 1% |
| Graham Mason | 5/10 | 5034 days | 1% |
| Roald and Ellen | 6/10 | 5036 days | 1% |
| Tina Baun | 8/10 | 5039 days | 1% |
| nga | 9/10 | 5047 days | 1% |
| Viola Rickert | 8/10 | 5049 days | 1% |
| Peter | 7/10 | 5052 days | 1% |
| Danny and Loreen Way | 8/10 | 5063 days | 1% |
| Angi Otti | 8/10 | 5066 days | 1% |
| Barbara Koegel | 7/10 | 5072 days | 1% |
| Andreas Neo | 4/10 | 5072 days | 1% |
| Kevp72 | 8/10 | 5075 days | 1% |
| Brad_And_Sharon | 8/10 | 5167 days | 1% |
| steveE | 8/10 | 5351 days | 1% |
| Corine van Been | 8/10 | 5394 days | 1% |
| Stefan Scheiterlein | 8/10 | 5394 days | 1% |
| Hans | 8/10 | 5402 days | 1% |
| Matt Roper | 8/10 | 5403 days | 1% |
| Teresa Gizzi | 7/10 | 5405 days | 1% |
| Lynn Tichauer | 8/10 | 5423 days | 1% |
| Glenn Williamson | 8/10 | 5433 days | 1% |
| Richard Thompson | 8/10 | 5437 days | 1% |
| Arnold_Clarke | 9/10 | 5471 days | 1% |
| Stefan Lua | 6/10 | 5504 days | 1% |
| Jansen | 6/10 | 5506 days | 1% |
| Anayara Diaz Torres | 7/10 | 5513 days | 1% |
| jackson | 9/10 | 5563 days | 1% |
| kindel | 3/10 | 5628 days | 1% |
| dieteru | 5/10 | 5746 days | 1% |
| Peter Bowen-Simpkins | 6/10 | 5766 days | 1% |
| KathrinS | 8/10 | 5766 days | 1% |
| Ernst Thomas | 8/10 | 5767 days | 1% |
| gpollino | 2/10 | 5830 days | 1% |
| Helen | 8/10 | 5858 days | 1% |
| Toni Keown | 8/10 | 5887 days | 1% |
| Ashlee Gough | 9/10 | 5948 days | 1% |
| Georgina Mulligan | 5/10 | 6139 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.02% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.96% |
| 198 | -3.98% |
| 199 | -4.00% |
| 200 | -4.02% |
| 201 | -4.04% |
| 202 | -4.06% |
| 203 | -4.08% |
| … | … |
Balancing Adjustment
17.39% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.