Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 276 days | 51% |
| Talia | 1/10 | 582 days | 43% |
| Eilon | 10/10 | 641 days | 100% |
| Hanno Benno | 5/10 | 672 days | 74% |
| Ethan | 10/10 | 886 days | 72% |
| Andries Caroto | 1/10 | 947 days | 26% |
| DONT BOOK HERE | 1/10 | 1006 days | 23% |
| Peter | 1/10 | 1677 days | 3% |
| Simone | 1/10 | 1677 days | 3% |
| Jenny | 8/10 | 1708 days | 7% |
| Quentin Goutard | 2/10 | 1708 days | 3% |
| Michiel | 9/10 | 1737 days | 7% |
| Sheila Thorp | 5/10 | 1737 days | 5% |
| Thomas MULLER | 1/10 | 1737 days | 3% |
| Mika Feng | 1/10 | 1767 days | 3% |
| Matthias Heins | 1/10 | 1768 days | 3% |
| Jul Dy | 1/10 | 1768 days | 3% |
| Reng Kwan Lee | 8/10 | 1798 days | 6% |
| Bella | 7/10 | 1799 days | 6% |
| Jean | 2/10 | 1829 days | 3% |
| Helene Gosset | 8/10 | 2074 days | 6% |
| Kailyn Seitz | 8/10 | 2101 days | 6% |
| Jasper de Jong | 8/10 | 2102 days | 6% |
| Immanuel Tzipris | 1/10 | 2102 days | 2% |
| Gavin Kibble | 5/10 | 2133 days | 4% |
| Unhappy Camper | 1/10 | 2133 days | 2% |
| Benoît Dalard | 1/10 | 2133 days | 2% |
| Paola Rydman | 6/10 | 2163 days | 5% |
| Melissa Komen | 1/10 | 2163 days | 2% |
| Catherine Briggs | 5/10 | 2164 days | 4% |
| Ashley | 1/10 | 2164 days | 2% |
| Ben | 1/10 | 2164 days | 2% |
| QUI DEE LEE | 1/10 | 2164 days | 2% |
| Dustin Benton | 7/10 | 2193 days | 5% |
| Oliver Wadey | 10/10 | 2316 days | 5% |
| Fallon Golden | 6/10 | 2407 days | 4% |
| Andrew Padgett | 6/10 | 2407 days | 4% |
| Michael Stützle | 9/10 | 2407 days | 5% |
| Alex | 1/10 | 2408 days | 2% |
| Saleena Ham | 9/10 | 2408 days | 5% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2439 days | 2% |
| Amy | 1/10 | 2439 days | 2% |
| Cloe Chenevier | 7/10 | 2466 days | 5% |
| Sam Y | 10/10 | 2497 days | 5% |
| Marcos Garcia | 8/10 | 2497 days | 5% |
| Silvester Reijnders | 8/10 | 2497 days | 5% |
| Catherine | 1/10 | 2498 days | 2% |
| Dotty | 1/10 | 2529 days | 2% |
| Julie Charpiot | 6/10 | 2558 days | 4% |
| ZAHEER AHMED | 4/10 | 2558 days | 3% |
| Kay & Murray Geddes | 1/10 | 2558 days | 2% |
| Sandro Mueller | 2/10 | 2558 days | 2% |
| Jonathan Lloyd | 5/10 | 2589 days | 3% |
| Nalendra Pradono | 3/10 | 2681 days | 2% |
| Lucas Holloway | 10/10 | 2772 days | 4% |
| Victor Chin | 8/10 | 2772 days | 4% |
| Leo Minns | 1/10 | 2772 days | 2% |
| Andrea Aschenbrenner | 1/10 | 2772 days | 2% |
| Ludovic Bonneau | 7/10 | 2779 days | 4% |
| Laura Kudo | 9/10 | 2781 days | 4% |
| Brigitte CREPLET | 1/10 | 2795 days | 2% |
| Laurent Bon | 8/10 | 2803 days | 4% |
| J H | 1/10 | 2803 days | 2% |
| Paulus Petersen | 1/10 | 2803 days | 2% |
| Nadine and Michael | 3/10 | 2811 days | 2% |
| Trudie Abrahams | 9/10 | 2814 days | 4% |
| Philip Harway | 1/10 | 2831 days | 2% |
| Francesca Scott | 9/10 | 2840 days | 4% |
| Isabel Zedelius | 6/10 | 2843 days | 3% |
| Benedikt Lorenz | 7/10 | 2844 days | 4% |
| Kathrin Herbst | 4/10 | 2846 days | 3% |
| Erna Muller | 8/10 | 2848 days | 4% |
| Barbara Hirsch | 7/10 | 2850 days | 4% |
| Shaan and Steven Baker | 9/10 | 2854 days | 4% |
| Karina Gilverson | 1/10 | 2862 days | 2% |
| Christopher Neethling | 1/10 | 2862 days | 2% |
| Jelena Götte | 10/10 | 2862 days | 4% |
| Ingrid Loidl | 10/10 | 2862 days | 4% |
| Philippe Egli | 8/10 | 2862 days | 4% |
| Laila Torp | 1/10 | 2862 days | 2% |
| Jonathan Legris | 1/10 | 2862 days | 2% |
| Romain Cadieu | 9/10 | 2862 days | 4% |
| Katlyn Bessard | 1/10 | 2862 days | 2% |
| Martina Nacev | 1/10 | 2862 days | 2% |
| Laura David | 7/10 | 2881 days | 4% |
| Barbara Knops | 3/10 | 2882 days | 2% |
| Mireia Sanchez | 8/10 | 2885 days | 4% |
| Franziska Liebe | 8/10 | 2893 days | 4% |
| Babak Jafari | 1/10 | 2893 days | 1% |
| S I | 1/10 | 2893 days | 1% |
| Jonas Gorb | 8/10 | 2897 days | 4% |
| Rahel | 8/10 | 2897 days | 4% |
| Elien Dauwe | 8/10 | 2901 days | 4% |
| Thomas | 8/10 | 2905 days | 4% |
| Danny | 7/10 | 2905 days | 3% |
| Trevor Munson | 10/10 | 2954 days | 4% |
| Carlos R | 1/10 | 2955 days | 1% |
| Saskia Wolters | 6/10 | 2984 days | 3% |
| Kyle Fleischer | 10/10 | 3076 days | 3% |
| Jana Ebelina | 9/10 | 3122 days | 3% |
| Beth Cartwright | 1/10 | 3137 days | 1% |
| Skinny Sol | 1/10 | 3137 days | 1% |
| Igor Pretzer | 7/10 | 3152 days | 3% |
| Joerg | 9/10 | 3160 days | 3% |
| Lane Henderson | 8/10 | 3162 days | 3% |
| Johannes Eisel | 7/10 | 3166 days | 3% |
| Patrick Gargan | 10/10 | 3168 days | 3% |
| Surya Gregoire | 6/10 | 3168 days | 3% |
| Dale Luplow | 3/10 | 3168 days | 2% |
| Joerg Heinze | 9/10 | 3168 days | 3% |
| Zuzana Bariakova | 9/10 | 3168 days | 3% |
| Georg H. | 10/10 | 3168 days | 3% |
| Hannah Dent | 1/10 | 3168 days | 1% |
| Laura Rickards | 9/10 | 3169 days | 3% |
| Les Simshauser | 8/10 | 3169 days | 3% |
| Matt Irwin | 4/10 | 3179 days | 2% |
| Rachel Aspinall | 4/10 | 3191 days | 2% |
| Maaike van der Burg | 7/10 | 3197 days | 3% |
| olivier strasman | 6/10 | 3197 days | 3% |
| Harold Bugdahn | 10/10 | 3197 days | 3% |
| Antoine Jeaneau | 4/10 | 3197 days | 2% |
| Johanna Kuch | 6/10 | 3198 days | 3% |
| Megan Brown | 3/10 | 3198 days | 2% |
| Gabriel Siibers | 6/10 | 3198 days | 3% |
| David Sitton | 9/10 | 3202 days | 3% |
| Sven and Annie | 6/10 | 3211 days | 3% |
| Franziska Hohmann | 8/10 | 3212 days | 3% |
| Tiina Somerpuro | 2/10 | 3228 days | 1% |
| Shenae McEwan | 9/10 | 3228 days | 3% |
| Bonnie Fung-On | 8/10 | 3228 days | 3% |
| Philip Roggenkamp | 7/10 | 3228 days | 3% |
| Selly Fletcher | 10/10 | 3228 days | 3% |
| Paul Stafford | 7/10 | 3229 days | 3% |
| Gustavo Rodriguez | 7/10 | 3229 days | 3% |
| Andy Hug | 1/10 | 3259 days | 1% |
| Heinz Peter | 1/10 | 3260 days | 1% |
| Falko | 10/10 | 3263 days | 3% |
| Lissy Fehnker | 1/10 | 3290 days | 1% |
| bernd hagemann | 10/10 | 3290 days | 3% |
| Emma Bennett | 9/10 | 3320 days | 3% |
| Aline | 7/10 | 3321 days | 2% |
| SteffiChristian | 7/10 | 3351 days | 2% |
| Sam Smith | 1/10 | 3534 days | 1% |
| Unternahrer Timo | 8/10 | 3534 days | 2% |
| Sara Garside | 8/10 | 3551 days | 2% |
| Sue Strebe | 8/10 | 3553 days | 2% |
| Marie Schmid | 8/10 | 3556 days | 2% |
| Jonty Rushforth | 3/10 | 3562 days | 1% |
| Joost Hillen | 8/10 | 3562 days | 2% |
| Ben and Morgane | 9/10 | 3569 days | 2% |
| Jamie McArthur | 8/10 | 3585 days | 2% |
| Silvia Hudakova | 1/10 | 3593 days | 1% |
| Gemma Buckman | 1/10 | 3593 days | 1% |
| Sarah Lampl | 10/10 | 3593 days | 2% |
| Kim Smith | 10/10 | 3593 days | 2% |
| Eric Lambley | 5/10 | 3611 days | 1% |
| Jutta Bernhart | 8/10 | 3617 days | 2% |
| Casey Brown | 10/10 | 3624 days | 2% |
| Michael Weber | 9/10 | 3624 days | 2% |
| Henning89 | 10/10 | 3715 days | 2% |
| Iris Anette Berger | 9/10 | 3866 days | 1% |
| Olaf Krause | 9/10 | 3869 days | 1% |
| Brett Holleron | 10/10 | 3869 days | 1% |
| Claudia de Winter | 8/10 | 3871 days | 1% |
| Paul Saligari | 10/10 | 3895 days | 1% |
| Romina De Hill | 6/10 | 3898 days | 1% |
| Maria = Moller Hansen | 9/10 | 3911 days | 1% |
| Bjorn Houlberg | 8/10 | 3911 days | 1% |
| Manuela Michelbach | 8/10 | 3917 days | 1% |
| Danni Turnbull | 7/10 | 3924 days | 1% |
| Stefan Reutler | 9/10 | 3925 days | 1% |
| S B | 6/10 | 3941 days | 1% |
| M K | 7/10 | 3941 days | 1% |
| John Davis | 8/10 | 3958 days | 1% |
| Nora Zeitz | 8/10 | 3958 days | 1% |
| StingerMKO | 1/10 | 3959 days | 0% |
| Chris Mitchell | 10/10 | 3959 days | 1% |
| Bruce Schundler | 9/10 | 3959 days | 1% |
| Elin Andersson | 9/10 | 3959 days | 1% |
| Elin Paulssen | 7/10 | 3959 days | 1% |
| Jesse Farrell | 10/10 | 3968 days | 1% |
| Orla Hughes | 10/10 | 3968 days | 1% |
| anke | 1/10 | 3990 days | 0% |
| Max | 1/10 | 3990 days | 0% |
| J M | 7/10 | 4143 days | 1% |
| Friederike | 10/10 | 4249 days | 0% |
| Tanja Schlagermann | 8/10 | 4267 days | 0% |
| Carel Visser | 4/10 | 4324 days | 0% |
| Carolin | 1/10 | 4324 days | 0% |
| Alison Langley | 7/10 | 4337 days | 0% |
| Michael Kretzschmar | 7/10 | 4341 days | 0% |
| James Cookson | 8/10 | 4348 days | 0% |
| Laurits and Bettina | 8/10 | 4362 days | 0% |
| lavonc | 3/10 | 4385 days | 1% |
| CampervanKing | 8/10 | 4385 days | 1% |
| Mrjray | 10/10 | 4599 days | 1% |
| recycled_teenagers | 9/10 | 4599 days | 1% |
| stewburt | 10/10 | 4599 days | 1% |
| Signe Kaspersen | 9/10 | 4624 days | 1% |
| Eelke | 9/10 | 4630 days | 1% |
| theospierings | 10/10 | 4630 days | 1% |
| Indra t Jolle | 8/10 | 4634 days | 1% |
| Schael | 9/10 | 4634 days | 1% |
| Florion Scheffel | 7/10 | 4635 days | 1% |
| Marion Hassink | 8/10 | 4636 days | 1% |
| Carl & Desiree Potter | 9/10 | 4642 days | 1% |
| Diane Moss | 8/10 | 4644 days | 1% |
| Gloria, Rose & An | 7/10 | 4651 days | 1% |
| A Sorg | 8/10 | 4651 days | 1% |
| Elisabeth | 6/10 | 4652 days | 1% |
| Dman | 6/10 | 4659 days | 1% |
| Stefan Roehrbein | 7/10 | 4659 days | 1% |
| beckyw | 10/10 | 4721 days | 1% |
| Konny | 8/10 | 4737 days | 1% |
| collings57 | 10/10 | 4812 days | 1% |
| charlespang | 10/10 | 4843 days | 1% |
| hansdirk | 9/10 | 4874 days | 1% |
| Dave van Bergen | 9/10 | 4960 days | 1% |
| Knapen | 7/10 | 4976 days | 1% |
| noname | 10/10 | 4981 days | 1% |
| Graham Mason | 5/10 | 4983 days | 1% |
| Roald and Ellen | 6/10 | 4985 days | 1% |
| Tina Baun | 8/10 | 4988 days | 1% |
| nga | 9/10 | 4996 days | 1% |
| Viola Rickert | 8/10 | 4998 days | 1% |
| Peter | 7/10 | 5001 days | 1% |
| Danny and Loreen Way | 8/10 | 5012 days | 1% |
| Angi Otti | 8/10 | 5015 days | 1% |
| Barbara Koegel | 7/10 | 5021 days | 1% |
| Andreas Neo | 4/10 | 5021 days | 1% |
| Kevp72 | 8/10 | 5024 days | 1% |
| Brad_And_Sharon | 8/10 | 5116 days | 1% |
| steveE | 8/10 | 5300 days | 1% |
| Corine van Been | 8/10 | 5343 days | 1% |
| Stefan Scheiterlein | 8/10 | 5343 days | 1% |
| Hans | 8/10 | 5351 days | 1% |
| Matt Roper | 8/10 | 5352 days | 1% |
| Teresa Gizzi | 7/10 | 5354 days | 1% |
| Lynn Tichauer | 8/10 | 5372 days | 1% |
| Glenn Williamson | 8/10 | 5382 days | 1% |
| Richard Thompson | 8/10 | 5386 days | 1% |
| Arnold_Clarke | 9/10 | 5420 days | 1% |
| Stefan Lua | 6/10 | 5453 days | 1% |
| Jansen | 6/10 | 5455 days | 1% |
| Anayara Diaz Torres | 7/10 | 5462 days | 1% |
| jackson | 9/10 | 5512 days | 1% |
| kindel | 3/10 | 5577 days | 1% |
| dieteru | 5/10 | 5695 days | 1% |
| Peter Bowen-Simpkins | 6/10 | 5715 days | 1% |
| KathrinS | 8/10 | 5715 days | 1% |
| Ernst Thomas | 8/10 | 5716 days | 1% |
| gpollino | 2/10 | 5779 days | 1% |
| Helen | 8/10 | 5807 days | 1% |
| Toni Keown | 8/10 | 5836 days | 1% |
| Ashlee Gough | 9/10 | 5897 days | 1% |
| Georgina Mulligan | 5/10 | 6088 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.89% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.84% |
| 198 | -3.86% |
| 199 | -3.87% |
| 200 | -3.89% |
| 201 | -3.91% |
| 202 | -3.93% |
| 203 | -3.95% |
| … | … |
Balancing Adjustment
17.28% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.