Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.63%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 429 days | 57% |
| Talia | 1/10 | 735 days | 44% |
| Eilon | 10/10 | 794 days | 100% |
| Hanno Benno | 5/10 | 825 days | 73% |
| Ethan | 10/10 | 1039 days | 63% |
| Andries Caroto | 1/10 | 1100 days | 22% |
| DONT BOOK HERE | 1/10 | 1159 days | 19% |
| Peter | 1/10 | 1830 days | 3% |
| Simone | 1/10 | 1830 days | 3% |
| Jenny | 8/10 | 1861 days | 7% |
| Quentin Goutard | 2/10 | 1861 days | 3% |
| Michiel | 9/10 | 1890 days | 7% |
| Sheila Thorp | 5/10 | 1890 days | 6% |
| Thomas MULLER | 1/10 | 1890 days | 3% |
| Mika Feng | 1/10 | 1920 days | 3% |
| Matthias Heins | 1/10 | 1921 days | 3% |
| Jul Dy | 1/10 | 1921 days | 3% |
| Reng Kwan Lee | 8/10 | 1951 days | 7% |
| Bella | 7/10 | 1952 days | 7% |
| Jean | 2/10 | 1982 days | 3% |
| Helene Gosset | 8/10 | 2227 days | 6% |
| Kailyn Seitz | 8/10 | 2254 days | 6% |
| Jasper de Jong | 8/10 | 2255 days | 6% |
| Immanuel Tzipris | 1/10 | 2255 days | 2% |
| Gavin Kibble | 5/10 | 2286 days | 5% |
| Unhappy Camper | 1/10 | 2286 days | 2% |
| Benoît Dalard | 1/10 | 2286 days | 2% |
| Paola Rydman | 6/10 | 2316 days | 5% |
| Melissa Komen | 1/10 | 2316 days | 2% |
| Catherine Briggs | 5/10 | 2317 days | 5% |
| Ashley | 1/10 | 2317 days | 2% |
| Ben | 1/10 | 2317 days | 2% |
| QUI DEE LEE | 1/10 | 2317 days | 2% |
| Dustin Benton | 7/10 | 2346 days | 6% |
| Oliver Wadey | 10/10 | 2469 days | 6% |
| Fallon Golden | 6/10 | 2560 days | 5% |
| Andrew Padgett | 6/10 | 2560 days | 5% |
| Michael Stützle | 9/10 | 2560 days | 5% |
| Alex | 1/10 | 2561 days | 2% |
| Saleena Ham | 9/10 | 2561 days | 5% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2592 days | 2% |
| Amy | 1/10 | 2592 days | 2% |
| Cloe Chenevier | 7/10 | 2619 days | 5% |
| Sam Y | 10/10 | 2650 days | 5% |
| Marcos Garcia | 8/10 | 2650 days | 5% |
| Silvester Reijnders | 8/10 | 2650 days | 5% |
| Catherine | 1/10 | 2651 days | 2% |
| Dotty | 1/10 | 2682 days | 2% |
| Julie Charpiot | 6/10 | 2711 days | 4% |
| ZAHEER AHMED | 4/10 | 2711 days | 3% |
| Kay & Murray Geddes | 1/10 | 2711 days | 2% |
| Sandro Mueller | 2/10 | 2711 days | 2% |
| Jonathan Lloyd | 5/10 | 2742 days | 4% |
| Nalendra Pradono | 3/10 | 2834 days | 2% |
| Lucas Holloway | 10/10 | 2925 days | 4% |
| Victor Chin | 8/10 | 2925 days | 4% |
| Leo Minns | 1/10 | 2925 days | 2% |
| Andrea Aschenbrenner | 1/10 | 2925 days | 2% |
| Ludovic Bonneau | 7/10 | 2932 days | 4% |
| Laura Kudo | 9/10 | 2934 days | 4% |
| Brigitte CREPLET | 1/10 | 2948 days | 2% |
| Laurent Bon | 8/10 | 2956 days | 4% |
| J H | 1/10 | 2956 days | 2% |
| Paulus Petersen | 1/10 | 2956 days | 2% |
| Nadine and Michael | 3/10 | 2964 days | 2% |
| Trudie Abrahams | 9/10 | 2967 days | 4% |
| Philip Harway | 1/10 | 2984 days | 1% |
| Francesca Scott | 9/10 | 2993 days | 4% |
| Isabel Zedelius | 6/10 | 2996 days | 3% |
| Benedikt Lorenz | 7/10 | 2997 days | 4% |
| Kathrin Herbst | 4/10 | 2999 days | 3% |
| Erna Muller | 8/10 | 3001 days | 4% |
| Barbara Hirsch | 7/10 | 3003 days | 4% |
| Shaan and Steven Baker | 9/10 | 3007 days | 4% |
| Karina Gilverson | 1/10 | 3015 days | 1% |
| Christopher Neethling | 1/10 | 3015 days | 1% |
| Jelena Götte | 10/10 | 3015 days | 4% |
| Ingrid Loidl | 10/10 | 3015 days | 4% |
| Philippe Egli | 8/10 | 3015 days | 4% |
| Laila Torp | 1/10 | 3015 days | 1% |
| Jonathan Legris | 1/10 | 3015 days | 1% |
| Romain Cadieu | 9/10 | 3015 days | 4% |
| Katlyn Bessard | 1/10 | 3015 days | 1% |
| Martina Nacev | 1/10 | 3015 days | 1% |
| Laura David | 7/10 | 3034 days | 4% |
| Barbara Knops | 3/10 | 3035 days | 2% |
| Mireia Sanchez | 8/10 | 3038 days | 4% |
| Franziska Liebe | 8/10 | 3046 days | 4% |
| Babak Jafari | 1/10 | 3046 days | 1% |
| S I | 1/10 | 3046 days | 1% |
| Jonas Gorb | 8/10 | 3050 days | 4% |
| Rahel | 8/10 | 3050 days | 4% |
| Elien Dauwe | 8/10 | 3054 days | 4% |
| Thomas | 8/10 | 3058 days | 4% |
| Danny | 7/10 | 3058 days | 4% |
| Trevor Munson | 10/10 | 3107 days | 4% |
| Carlos R | 1/10 | 3108 days | 1% |
| Saskia Wolters | 6/10 | 3137 days | 3% |
| Kyle Fleischer | 10/10 | 3229 days | 3% |
| Jana Ebelina | 9/10 | 3275 days | 3% |
| Beth Cartwright | 1/10 | 3290 days | 1% |
| Skinny Sol | 1/10 | 3290 days | 1% |
| Igor Pretzer | 7/10 | 3305 days | 3% |
| Joerg | 9/10 | 3313 days | 3% |
| Lane Henderson | 8/10 | 3315 days | 3% |
| Johannes Eisel | 7/10 | 3319 days | 3% |
| Patrick Gargan | 10/10 | 3321 days | 3% |
| Surya Gregoire | 6/10 | 3321 days | 3% |
| Dale Luplow | 3/10 | 3321 days | 2% |
| Joerg Heinze | 9/10 | 3321 days | 3% |
| Zuzana Bariakova | 9/10 | 3321 days | 3% |
| Georg H. | 10/10 | 3321 days | 3% |
| Hannah Dent | 1/10 | 3321 days | 1% |
| Laura Rickards | 9/10 | 3322 days | 3% |
| Les Simshauser | 8/10 | 3322 days | 3% |
| Matt Irwin | 4/10 | 3332 days | 2% |
| Rachel Aspinall | 4/10 | 3344 days | 2% |
| Maaike van der Burg | 7/10 | 3350 days | 3% |
| olivier strasman | 6/10 | 3350 days | 2% |
| Harold Bugdahn | 10/10 | 3350 days | 3% |
| Antoine Jeaneau | 4/10 | 3350 days | 2% |
| Johanna Kuch | 6/10 | 3351 days | 2% |
| Megan Brown | 3/10 | 3351 days | 1% |
| Gabriel Siibers | 6/10 | 3351 days | 2% |
| David Sitton | 9/10 | 3355 days | 3% |
| Sven and Annie | 6/10 | 3364 days | 2% |
| Franziska Hohmann | 8/10 | 3365 days | 3% |
| Tiina Somerpuro | 2/10 | 3381 days | 1% |
| Shenae McEwan | 9/10 | 3381 days | 3% |
| Bonnie Fung-On | 8/10 | 3381 days | 3% |
| Philip Roggenkamp | 7/10 | 3381 days | 3% |
| Selly Fletcher | 10/10 | 3381 days | 3% |
| Paul Stafford | 7/10 | 3382 days | 3% |
| Gustavo Rodriguez | 7/10 | 3382 days | 3% |
| Andy Hug | 1/10 | 3412 days | 1% |
| Heinz Peter | 1/10 | 3413 days | 1% |
| Falko | 10/10 | 3416 days | 3% |
| Lissy Fehnker | 1/10 | 3443 days | 1% |
| bernd hagemann | 10/10 | 3443 days | 3% |
| Emma Bennett | 9/10 | 3473 days | 3% |
| Aline | 7/10 | 3474 days | 2% |
| SteffiChristian | 7/10 | 3504 days | 2% |
| Sam Smith | 1/10 | 3687 days | 1% |
| Unternahrer Timo | 8/10 | 3687 days | 2% |
| Sara Garside | 8/10 | 3704 days | 2% |
| Sue Strebe | 8/10 | 3706 days | 2% |
| Marie Schmid | 8/10 | 3709 days | 2% |
| Jonty Rushforth | 3/10 | 3715 days | 1% |
| Joost Hillen | 8/10 | 3715 days | 2% |
| Ben and Morgane | 9/10 | 3722 days | 2% |
| Jamie McArthur | 8/10 | 3738 days | 2% |
| Silvia Hudakova | 1/10 | 3746 days | 1% |
| Gemma Buckman | 1/10 | 3746 days | 1% |
| Sarah Lampl | 10/10 | 3746 days | 2% |
| Kim Smith | 10/10 | 3746 days | 2% |
| Eric Lambley | 5/10 | 3764 days | 1% |
| Jutta Bernhart | 8/10 | 3770 days | 2% |
| Casey Brown | 10/10 | 3777 days | 2% |
| Michael Weber | 9/10 | 3777 days | 2% |
| Henning89 | 10/10 | 3868 days | 1% |
| Iris Anette Berger | 9/10 | 4019 days | 1% |
| Olaf Krause | 9/10 | 4022 days | 1% |
| Brett Holleron | 10/10 | 4022 days | 1% |
| Claudia de Winter | 8/10 | 4024 days | 1% |
| Paul Saligari | 10/10 | 4048 days | 1% |
| Romina De Hill | 6/10 | 4051 days | 1% |
| Maria = Moller Hansen | 9/10 | 4064 days | 1% |
| Bjorn Houlberg | 8/10 | 4064 days | 1% |
| Manuela Michelbach | 8/10 | 4070 days | 1% |
| Danni Turnbull | 7/10 | 4077 days | 1% |
| Stefan Reutler | 9/10 | 4078 days | 1% |
| S B | 6/10 | 4094 days | 1% |
| M K | 7/10 | 4094 days | 1% |
| John Davis | 8/10 | 4111 days | 1% |
| Nora Zeitz | 8/10 | 4111 days | 1% |
| StingerMKO | 1/10 | 4112 days | 0% |
| Chris Mitchell | 10/10 | 4112 days | 1% |
| Bruce Schundler | 9/10 | 4112 days | 1% |
| Elin Andersson | 9/10 | 4112 days | 1% |
| Elin Paulssen | 7/10 | 4112 days | 1% |
| Jesse Farrell | 10/10 | 4121 days | 1% |
| Orla Hughes | 10/10 | 4121 days | 1% |
| anke | 1/10 | 4143 days | 0% |
| Max | 1/10 | 4143 days | 0% |
| J M | 7/10 | 4296 days | 0% |
| Friederike | 10/10 | 4402 days | 1% |
| Tanja Schlagermann | 8/10 | 4420 days | 1% |
| Carel Visser | 4/10 | 4477 days | 1% |
| Carolin | 1/10 | 4477 days | 0% |
| Alison Langley | 7/10 | 4490 days | 1% |
| Michael Kretzschmar | 7/10 | 4494 days | 1% |
| James Cookson | 8/10 | 4501 days | 1% |
| Laurits and Bettina | 8/10 | 4515 days | 1% |
| lavonc | 3/10 | 4538 days | 1% |
| CampervanKing | 8/10 | 4538 days | 1% |
| Mrjray | 10/10 | 4752 days | 1% |
| recycled_teenagers | 9/10 | 4752 days | 1% |
| stewburt | 10/10 | 4752 days | 1% |
| Signe Kaspersen | 9/10 | 4777 days | 1% |
| Eelke | 9/10 | 4783 days | 1% |
| theospierings | 10/10 | 4783 days | 1% |
| Indra t Jolle | 8/10 | 4787 days | 1% |
| Schael | 9/10 | 4787 days | 1% |
| Florion Scheffel | 7/10 | 4788 days | 1% |
| Marion Hassink | 8/10 | 4789 days | 1% |
| Carl & Desiree Potter | 9/10 | 4795 days | 1% |
| Diane Moss | 8/10 | 4797 days | 1% |
| Gloria, Rose & An | 7/10 | 4804 days | 1% |
| A Sorg | 8/10 | 4804 days | 1% |
| Elisabeth | 6/10 | 4805 days | 1% |
| Dman | 6/10 | 4812 days | 1% |
| Stefan Roehrbein | 7/10 | 4812 days | 1% |
| beckyw | 10/10 | 4874 days | 1% |
| Konny | 8/10 | 4890 days | 1% |
| collings57 | 10/10 | 4965 days | 1% |
| charlespang | 10/10 | 4996 days | 1% |
| hansdirk | 9/10 | 5027 days | 1% |
| Dave van Bergen | 9/10 | 5113 days | 1% |
| Knapen | 7/10 | 5129 days | 1% |
| noname | 10/10 | 5134 days | 1% |
| Graham Mason | 5/10 | 5136 days | 1% |
| Roald and Ellen | 6/10 | 5138 days | 1% |
| Tina Baun | 8/10 | 5141 days | 1% |
| nga | 9/10 | 5149 days | 1% |
| Viola Rickert | 8/10 | 5151 days | 1% |
| Peter | 7/10 | 5154 days | 1% |
| Danny and Loreen Way | 8/10 | 5165 days | 1% |
| Angi Otti | 8/10 | 5168 days | 1% |
| Barbara Koegel | 7/10 | 5174 days | 1% |
| Andreas Neo | 4/10 | 5174 days | 1% |
| Kevp72 | 8/10 | 5177 days | 1% |
| Brad_And_Sharon | 8/10 | 5269 days | 1% |
| steveE | 8/10 | 5453 days | 1% |
| Corine van Been | 8/10 | 5496 days | 1% |
| Stefan Scheiterlein | 8/10 | 5496 days | 1% |
| Hans | 8/10 | 5504 days | 1% |
| Matt Roper | 8/10 | 5505 days | 1% |
| Teresa Gizzi | 7/10 | 5507 days | 1% |
| Lynn Tichauer | 8/10 | 5525 days | 1% |
| Glenn Williamson | 8/10 | 5535 days | 1% |
| Richard Thompson | 8/10 | 5539 days | 1% |
| Arnold_Clarke | 9/10 | 5573 days | 1% |
| Stefan Lua | 6/10 | 5606 days | 1% |
| Jansen | 6/10 | 5608 days | 1% |
| Anayara Diaz Torres | 7/10 | 5615 days | 1% |
| jackson | 9/10 | 5665 days | 1% |
| kindel | 3/10 | 5730 days | 1% |
| dieteru | 5/10 | 5848 days | 1% |
| Peter Bowen-Simpkins | 6/10 | 5868 days | 1% |
| KathrinS | 8/10 | 5868 days | 1% |
| Ernst Thomas | 8/10 | 5869 days | 1% |
| gpollino | 2/10 | 5932 days | 0% |
| Helen | 8/10 | 5960 days | 1% |
| Toni Keown | 8/10 | 5989 days | 1% |
| Ashlee Gough | 9/10 | 6050 days | 1% |
| Georgina Mulligan | 5/10 | 6241 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.66% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 61 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.61% |
| 198 | -3.63% |
| 199 | -3.65% |
| 200 | -3.66% |
| 201 | -3.68% |
| 202 | -3.70% |
| 203 | -3.72% |
| … | … |
Balancing Adjustment
17.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.