Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.03%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 674 days | 75% |
| Talia | 1/10 | 980 days | 46% |
| Eilon | 10/10 | 1039 days | 100% |
| Hanno Benno | 5/10 | 1070 days | 71% |
| Ethan | 10/10 | 1284 days | 54% |
| Andries Caroto | 1/10 | 1345 days | 18% |
| DONT BOOK HERE | 1/10 | 1404 days | 15% |
| Peter | 1/10 | 2075 days | 5% |
| Simone | 1/10 | 2075 days | 5% |
| Jenny | 8/10 | 2106 days | 11% |
| Quentin Goutard | 2/10 | 2106 days | 5% |
| Michiel | 9/10 | 2135 days | 11% |
| Sheila Thorp | 5/10 | 2135 days | 8% |
| Thomas MULLER | 1/10 | 2135 days | 4% |
| Mika Feng | 1/10 | 2166 days | 4% |
| Matthias Heins | 1/10 | 2166 days | 4% |
| Jul Dy | 1/10 | 2166 days | 4% |
| Reng Kwan Lee | 8/10 | 2197 days | 10% |
| Bella | 7/10 | 2197 days | 10% |
| Jean | 2/10 | 2227 days | 5% |
| Helene Gosset | 8/10 | 2472 days | 9% |
| Kailyn Seitz | 8/10 | 2500 days | 9% |
| Jasper de Jong | 8/10 | 2500 days | 9% |
| Immanuel Tzipris | 1/10 | 2500 days | 4% |
| Gavin Kibble | 5/10 | 2531 days | 7% |
| Unhappy Camper | 1/10 | 2531 days | 4% |
| Benoît Dalard | 1/10 | 2531 days | 4% |
| Paola Rydman | 6/10 | 2562 days | 8% |
| Melissa Komen | 1/10 | 2562 days | 4% |
| Catherine Briggs | 5/10 | 2562 days | 7% |
| Ashley | 1/10 | 2562 days | 4% |
| Ben | 1/10 | 2562 days | 4% |
| QUI DEE LEE | 1/10 | 2562 days | 4% |
| Dustin Benton | 7/10 | 2592 days | 8% |
| Oliver Wadey | 10/10 | 2715 days | 8% |
| Fallon Golden | 6/10 | 2806 days | 7% |
| Andrew Padgett | 6/10 | 2806 days | 7% |
| Michael Stützle | 9/10 | 2806 days | 8% |
| Alex | 1/10 | 2806 days | 3% |
| Saleena Ham | 9/10 | 2806 days | 8% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2837 days | 3% |
| Amy | 1/10 | 2837 days | 3% |
| Cloe Chenevier | 7/10 | 2865 days | 7% |
| Sam Y | 10/10 | 2896 days | 7% |
| Marcos Garcia | 8/10 | 2896 days | 7% |
| Silvester Reijnders | 8/10 | 2896 days | 7% |
| Catherine | 1/10 | 2896 days | 3% |
| Dotty | 1/10 | 2927 days | 3% |
| Julie Charpiot | 6/10 | 2957 days | 6% |
| ZAHEER AHMED | 4/10 | 2957 days | 4% |
| Kay & Murray Geddes | 1/10 | 2957 days | 3% |
| Sandro Mueller | 2/10 | 2957 days | 3% |
| Jonathan Lloyd | 5/10 | 2988 days | 5% |
| Nalendra Pradono | 3/10 | 3080 days | 3% |
| Lucas Holloway | 10/10 | 3171 days | 6% |
| Victor Chin | 8/10 | 3171 days | 6% |
| Leo Minns | 1/10 | 3171 days | 2% |
| Andrea Aschenbrenner | 1/10 | 3171 days | 2% |
| Ludovic Bonneau | 7/10 | 3177 days | 5% |
| Laura Kudo | 9/10 | 3179 days | 6% |
| Brigitte CREPLET | 1/10 | 3193 days | 2% |
| Laurent Bon | 8/10 | 3202 days | 6% |
| J H | 1/10 | 3202 days | 2% |
| Paulus Petersen | 1/10 | 3202 days | 2% |
| Nadine and Michael | 3/10 | 3209 days | 3% |
| Trudie Abrahams | 9/10 | 3212 days | 6% |
| Philip Harway | 1/10 | 3230 days | 2% |
| Francesca Scott | 9/10 | 3238 days | 5% |
| Isabel Zedelius | 6/10 | 3241 days | 5% |
| Benedikt Lorenz | 7/10 | 3242 days | 5% |
| Kathrin Herbst | 4/10 | 3244 days | 4% |
| Erna Muller | 8/10 | 3246 days | 5% |
| Barbara Hirsch | 7/10 | 3248 days | 5% |
| Shaan and Steven Baker | 9/10 | 3252 days | 5% |
| Karina Gilverson | 1/10 | 3261 days | 2% |
| Christopher Neethling | 1/10 | 3261 days | 2% |
| Jelena Götte | 10/10 | 3261 days | 5% |
| Ingrid Loidl | 10/10 | 3261 days | 5% |
| Philippe Egli | 8/10 | 3261 days | 5% |
| Laila Torp | 1/10 | 3261 days | 2% |
| Jonathan Legris | 1/10 | 3261 days | 2% |
| Romain Cadieu | 9/10 | 3261 days | 5% |
| Katlyn Bessard | 1/10 | 3261 days | 2% |
| Martina Nacev | 1/10 | 3261 days | 2% |
| Laura David | 7/10 | 3279 days | 5% |
| Barbara Knops | 3/10 | 3280 days | 3% |
| Mireia Sanchez | 8/10 | 3283 days | 5% |
| Franziska Liebe | 8/10 | 3291 days | 5% |
| Babak Jafari | 1/10 | 3292 days | 2% |
| S I | 1/10 | 3292 days | 2% |
| Jonas Gorb | 8/10 | 3295 days | 5% |
| Rahel | 8/10 | 3295 days | 5% |
| Elien Dauwe | 8/10 | 3299 days | 5% |
| Thomas | 8/10 | 3303 days | 5% |
| Danny | 7/10 | 3303 days | 5% |
| Trevor Munson | 10/10 | 3353 days | 5% |
| Carlos R | 1/10 | 3353 days | 2% |
| Saskia Wolters | 6/10 | 3383 days | 4% |
| Kyle Fleischer | 10/10 | 3475 days | 4% |
| Jana Ebelina | 9/10 | 3520 days | 4% |
| Beth Cartwright | 1/10 | 3536 days | 2% |
| Skinny Sol | 1/10 | 3536 days | 2% |
| Igor Pretzer | 7/10 | 3550 days | 4% |
| Joerg | 9/10 | 3558 days | 4% |
| Lane Henderson | 8/10 | 3560 days | 4% |
| Johannes Eisel | 7/10 | 3564 days | 4% |
| Patrick Gargan | 10/10 | 3567 days | 4% |
| Surya Gregoire | 6/10 | 3567 days | 3% |
| Dale Luplow | 3/10 | 3567 days | 2% |
| Joerg Heinze | 9/10 | 3567 days | 4% |
| Zuzana Bariakova | 9/10 | 3567 days | 4% |
| Georg H. | 10/10 | 3567 days | 4% |
| Hannah Dent | 1/10 | 3567 days | 2% |
| Laura Rickards | 9/10 | 3567 days | 4% |
| Les Simshauser | 8/10 | 3567 days | 4% |
| Matt Irwin | 4/10 | 3577 days | 3% |
| Rachel Aspinall | 4/10 | 3589 days | 2% |
| Maaike van der Burg | 7/10 | 3596 days | 4% |
| olivier strasman | 6/10 | 3596 days | 3% |
| Harold Bugdahn | 10/10 | 3596 days | 4% |
| Antoine Jeaneau | 4/10 | 3596 days | 2% |
| Johanna Kuch | 6/10 | 3596 days | 3% |
| Megan Brown | 3/10 | 3596 days | 2% |
| Gabriel Siibers | 6/10 | 3596 days | 3% |
| David Sitton | 9/10 | 3600 days | 4% |
| Sven and Annie | 6/10 | 3609 days | 3% |
| Franziska Hohmann | 8/10 | 3610 days | 4% |
| Tiina Somerpuro | 2/10 | 3627 days | 2% |
| Shenae McEwan | 9/10 | 3627 days | 4% |
| Bonnie Fung-On | 8/10 | 3627 days | 4% |
| Philip Roggenkamp | 7/10 | 3627 days | 3% |
| Selly Fletcher | 10/10 | 3627 days | 4% |
| Paul Stafford | 7/10 | 3627 days | 3% |
| Gustavo Rodriguez | 7/10 | 3627 days | 3% |
| Andy Hug | 1/10 | 3658 days | 1% |
| Heinz Peter | 1/10 | 3658 days | 1% |
| Falko | 10/10 | 3661 days | 3% |
| Lissy Fehnker | 1/10 | 3688 days | 1% |
| bernd hagemann | 10/10 | 3688 days | 3% |
| Emma Bennett | 9/10 | 3719 days | 3% |
| Aline | 7/10 | 3719 days | 3% |
| SteffiChristian | 7/10 | 3749 days | 3% |
| Sam Smith | 1/10 | 3933 days | 1% |
| Unternahrer Timo | 8/10 | 3933 days | 2% |
| Sara Garside | 8/10 | 3949 days | 2% |
| Sue Strebe | 8/10 | 3951 days | 2% |
| Marie Schmid | 8/10 | 3954 days | 2% |
| Jonty Rushforth | 3/10 | 3961 days | 1% |
| Joost Hillen | 8/10 | 3961 days | 2% |
| Ben and Morgane | 9/10 | 3967 days | 2% |
| Jamie McArthur | 8/10 | 3983 days | 2% |
| Silvia Hudakova | 1/10 | 3992 days | 1% |
| Gemma Buckman | 1/10 | 3992 days | 1% |
| Sarah Lampl | 10/10 | 3992 days | 2% |
| Kim Smith | 10/10 | 3992 days | 2% |
| Eric Lambley | 5/10 | 4009 days | 1% |
| Jutta Bernhart | 8/10 | 4015 days | 2% |
| Casey Brown | 10/10 | 4023 days | 2% |
| Michael Weber | 9/10 | 4023 days | 2% |
| Henning89 | 10/10 | 4114 days | 1% |
| Iris Anette Berger | 9/10 | 4264 days | 1% |
| Olaf Krause | 9/10 | 4267 days | 0% |
| Brett Holleron | 10/10 | 4267 days | 1% |
| Claudia de Winter | 8/10 | 4269 days | 0% |
| Paul Saligari | 10/10 | 4293 days | 0% |
| Romina De Hill | 6/10 | 4296 days | 0% |
| Maria = Moller Hansen | 9/10 | 4309 days | 0% |
| Bjorn Houlberg | 8/10 | 4309 days | 0% |
| Manuela Michelbach | 8/10 | 4315 days | 0% |
| Danni Turnbull | 7/10 | 4322 days | 0% |
| Stefan Reutler | 9/10 | 4323 days | 0% |
| S B | 6/10 | 4339 days | 0% |
| M K | 7/10 | 4339 days | 0% |
| John Davis | 8/10 | 4356 days | 0% |
| Nora Zeitz | 8/10 | 4356 days | 0% |
| StingerMKO | 1/10 | 4357 days | 0% |
| Chris Mitchell | 10/10 | 4357 days | 0% |
| Bruce Schundler | 9/10 | 4357 days | 0% |
| Elin Andersson | 9/10 | 4357 days | 0% |
| Elin Paulssen | 7/10 | 4357 days | 0% |
| Jesse Farrell | 10/10 | 4366 days | 0% |
| Orla Hughes | 10/10 | 4366 days | 0% |
| anke | 1/10 | 4388 days | 1% |
| Max | 1/10 | 4388 days | 1% |
| J M | 7/10 | 4541 days | 2% |
| Friederike | 10/10 | 4647 days | 2% |
| Tanja Schlagermann | 8/10 | 4665 days | 2% |
| Carel Visser | 4/10 | 4722 days | 2% |
| Carolin | 1/10 | 4722 days | 1% |
| Alison Langley | 7/10 | 4735 days | 2% |
| Michael Kretzschmar | 7/10 | 4739 days | 2% |
| James Cookson | 8/10 | 4746 days | 2% |
| Laurits and Bettina | 8/10 | 4760 days | 2% |
| lavonc | 3/10 | 4783 days | 1% |
| CampervanKing | 8/10 | 4783 days | 2% |
| Mrjray | 10/10 | 4997 days | 2% |
| recycled_teenagers | 9/10 | 4997 days | 2% |
| stewburt | 10/10 | 4997 days | 2% |
| Signe Kaspersen | 9/10 | 5022 days | 2% |
| Eelke | 9/10 | 5028 days | 2% |
| theospierings | 10/10 | 5028 days | 2% |
| Indra t Jolle | 8/10 | 5032 days | 2% |
| Schael | 9/10 | 5032 days | 2% |
| Florion Scheffel | 7/10 | 5033 days | 2% |
| Marion Hassink | 8/10 | 5034 days | 2% |
| Carl & Desiree Potter | 9/10 | 5040 days | 2% |
| Diane Moss | 8/10 | 5042 days | 2% |
| Gloria, Rose & An | 7/10 | 5049 days | 2% |
| A Sorg | 8/10 | 5049 days | 2% |
| Elisabeth | 6/10 | 5050 days | 2% |
| Dman | 6/10 | 5057 days | 2% |
| Stefan Roehrbein | 7/10 | 5057 days | 2% |
| beckyw | 10/10 | 5119 days | 2% |
| Konny | 8/10 | 5135 days | 2% |
| collings57 | 10/10 | 5210 days | 2% |
| charlespang | 10/10 | 5241 days | 2% |
| hansdirk | 9/10 | 5272 days | 2% |
| Dave van Bergen | 9/10 | 5358 days | 2% |
| Knapen | 7/10 | 5374 days | 2% |
| noname | 10/10 | 5379 days | 2% |
| Graham Mason | 5/10 | 5381 days | 2% |
| Roald and Ellen | 6/10 | 5383 days | 2% |
| Tina Baun | 8/10 | 5386 days | 2% |
| nga | 9/10 | 5394 days | 2% |
| Viola Rickert | 8/10 | 5396 days | 2% |
| Peter | 7/10 | 5399 days | 2% |
| Danny and Loreen Way | 8/10 | 5410 days | 2% |
| Angi Otti | 8/10 | 5413 days | 2% |
| Barbara Koegel | 7/10 | 5419 days | 2% |
| Andreas Neo | 4/10 | 5419 days | 2% |
| Kevp72 | 8/10 | 5422 days | 2% |
| Brad_And_Sharon | 8/10 | 5514 days | 2% |
| steveE | 8/10 | 5698 days | 2% |
| Corine van Been | 8/10 | 5741 days | 2% |
| Stefan Scheiterlein | 8/10 | 5741 days | 2% |
| Hans | 8/10 | 5749 days | 2% |
| Matt Roper | 8/10 | 5750 days | 2% |
| Teresa Gizzi | 7/10 | 5752 days | 2% |
| Lynn Tichauer | 8/10 | 5770 days | 2% |
| Glenn Williamson | 8/10 | 5780 days | 2% |
| Richard Thompson | 8/10 | 5784 days | 2% |
| Arnold_Clarke | 9/10 | 5818 days | 2% |
| Stefan Lua | 6/10 | 5851 days | 2% |
| Jansen | 6/10 | 5853 days | 2% |
| Anayara Diaz Torres | 7/10 | 5860 days | 2% |
| jackson | 9/10 | 5910 days | 2% |
| kindel | 3/10 | 5975 days | 1% |
| dieteru | 5/10 | 6093 days | 2% |
| Peter Bowen-Simpkins | 6/10 | 6113 days | 2% |
| KathrinS | 8/10 | 6113 days | 2% |
| Ernst Thomas | 8/10 | 6114 days | 2% |
| gpollino | 2/10 | 6177 days | 1% |
| Helen | 8/10 | 6206 days | 2% |
| Toni Keown | 8/10 | 6234 days | 2% |
| Ashlee Gough | 9/10 | 6296 days | 2% |
| Georgina Mulligan | 5/10 | 6486 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
18.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.