G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.65%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 395 days | 55% |
| Talia | 1/10 | 701 days | 44% |
| Eilon | 10/10 | 760 days | 100% |
| Hanno Benno | 5/10 | 791 days | 73% |
| Ethan | 10/10 | 1004 days | 65% |
| Andries Caroto | 1/10 | 1066 days | 23% |
| DONT BOOK HERE | 1/10 | 1125 days | 20% |
| Peter | 1/10 | 1796 days | 3% |
| Simone | 1/10 | 1796 days | 3% |
| Jenny | 8/10 | 1827 days | 7% |
| Quentin Goutard | 2/10 | 1827 days | 3% |
| Michiel | 9/10 | 1856 days | 7% |
| Sheila Thorp | 5/10 | 1856 days | 6% |
| Thomas MULLER | 1/10 | 1856 days | 3% |
| Mika Feng | 1/10 | 1886 days | 3% |
| Matthias Heins | 1/10 | 1887 days | 3% |
| Jul Dy | 1/10 | 1887 days | 3% |
| Reng Kwan Lee | 8/10 | 1917 days | 7% |
| Bella | 7/10 | 1918 days | 7% |
| Jean | 2/10 | 1948 days | 3% |
| Helene Gosset | 8/10 | 2193 days | 6% |
| Kailyn Seitz | 8/10 | 2220 days | 6% |
| Jasper de Jong | 8/10 | 2221 days | 6% |
| Immanuel Tzipris | 1/10 | 2221 days | 3% |
| Gavin Kibble | 5/10 | 2252 days | 5% |
| Unhappy Camper | 1/10 | 2252 days | 2% |
| Benoît Dalard | 1/10 | 2252 days | 2% |
| Paola Rydman | 6/10 | 2282 days | 5% |
| Melissa Komen | 1/10 | 2282 days | 2% |
| Catherine Briggs | 5/10 | 2283 days | 5% |
| Ashley | 1/10 | 2283 days | 2% |
| Ben | 1/10 | 2283 days | 2% |
| QUI DEE LEE | 1/10 | 2283 days | 2% |
| Dustin Benton | 7/10 | 2312 days | 6% |
| Oliver Wadey | 10/10 | 2435 days | 6% |
| Fallon Golden | 6/10 | 2526 days | 5% |
| Andrew Padgett | 6/10 | 2526 days | 5% |
| Michael Stützle | 9/10 | 2526 days | 5% |
| Alex | 1/10 | 2527 days | 2% |
| Saleena Ham | 9/10 | 2527 days | 5% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2558 days | 2% |
| Amy | 1/10 | 2558 days | 2% |
| Cloe Chenevier | 7/10 | 2585 days | 5% |
| Sam Y | 10/10 | 2616 days | 5% |
| Marcos Garcia | 8/10 | 2616 days | 5% |
| Silvester Reijnders | 8/10 | 2616 days | 5% |
| Catherine | 1/10 | 2617 days | 2% |
| Dotty | 1/10 | 2648 days | 2% |
| Julie Charpiot | 6/10 | 2677 days | 4% |
| ZAHEER AHMED | 4/10 | 2677 days | 3% |
| Kay & Murray Geddes | 1/10 | 2677 days | 2% |
| Sandro Mueller | 2/10 | 2677 days | 2% |
| Jonathan Lloyd | 5/10 | 2708 days | 4% |
| Nalendra Pradono | 3/10 | 2800 days | 2% |
| Lucas Holloway | 10/10 | 2891 days | 4% |
| Victor Chin | 8/10 | 2891 days | 4% |
| Leo Minns | 1/10 | 2891 days | 2% |
| Andrea Aschenbrenner | 1/10 | 2891 days | 2% |
| Ludovic Bonneau | 7/10 | 2898 days | 4% |
| Laura Kudo | 9/10 | 2900 days | 4% |
| Brigitte CREPLET | 1/10 | 2914 days | 2% |
| Laurent Bon | 8/10 | 2922 days | 4% |
| J H | 1/10 | 2922 days | 2% |
| Paulus Petersen | 1/10 | 2922 days | 2% |
| Nadine and Michael | 3/10 | 2930 days | 2% |
| Trudie Abrahams | 9/10 | 2933 days | 4% |
| Philip Harway | 1/10 | 2950 days | 2% |
| Francesca Scott | 9/10 | 2959 days | 4% |
| Isabel Zedelius | 6/10 | 2962 days | 4% |
| Benedikt Lorenz | 7/10 | 2963 days | 4% |
| Kathrin Herbst | 4/10 | 2965 days | 3% |
| Erna Muller | 8/10 | 2967 days | 4% |
| Barbara Hirsch | 7/10 | 2969 days | 4% |
| Shaan and Steven Baker | 9/10 | 2973 days | 4% |
| Karina Gilverson | 1/10 | 2981 days | 2% |
| Christopher Neethling | 1/10 | 2981 days | 2% |
| Jelena Götte | 10/10 | 2981 days | 4% |
| Ingrid Loidl | 10/10 | 2981 days | 4% |
| Philippe Egli | 8/10 | 2981 days | 4% |
| Laila Torp | 1/10 | 2981 days | 2% |
| Jonathan Legris | 1/10 | 2981 days | 2% |
| Romain Cadieu | 9/10 | 2981 days | 4% |
| Katlyn Bessard | 1/10 | 2981 days | 2% |
| Martina Nacev | 1/10 | 2981 days | 2% |
| Laura David | 7/10 | 3000 days | 4% |
| Barbara Knops | 3/10 | 3001 days | 2% |
| Mireia Sanchez | 8/10 | 3004 days | 4% |
| Franziska Liebe | 8/10 | 3012 days | 4% |
| Babak Jafari | 1/10 | 3012 days | 2% |
| S I | 1/10 | 3012 days | 2% |
| Jonas Gorb | 8/10 | 3016 days | 4% |
| Rahel | 8/10 | 3016 days | 4% |
| Elien Dauwe | 8/10 | 3020 days | 4% |
| Thomas | 8/10 | 3024 days | 4% |
| Danny | 7/10 | 3024 days | 4% |
| Trevor Munson | 10/10 | 3073 days | 4% |
| Carlos R | 1/10 | 3074 days | 2% |
| Saskia Wolters | 6/10 | 3103 days | 3% |
| Kyle Fleischer | 10/10 | 3195 days | 3% |
| Jana Ebelina | 9/10 | 3240 days | 3% |
| Beth Cartwright | 1/10 | 3256 days | 1% |
| Skinny Sol | 1/10 | 3256 days | 1% |
| Igor Pretzer | 7/10 | 3271 days | 3% |
| Joerg | 9/10 | 3279 days | 3% |
| Lane Henderson | 8/10 | 3281 days | 3% |
| Johannes Eisel | 7/10 | 3285 days | 3% |
| Patrick Gargan | 10/10 | 3287 days | 3% |
| Surya Gregoire | 6/10 | 3287 days | 3% |
| Dale Luplow | 3/10 | 3287 days | 2% |
| Joerg Heinze | 9/10 | 3287 days | 3% |
| Zuzana Bariakova | 9/10 | 3287 days | 3% |
| Georg H. | 10/10 | 3287 days | 3% |
| Hannah Dent | 1/10 | 3287 days | 1% |
| Laura Rickards | 9/10 | 3288 days | 3% |
| Les Simshauser | 8/10 | 3288 days | 3% |
| Matt Irwin | 4/10 | 3298 days | 2% |
| Rachel Aspinall | 4/10 | 3310 days | 2% |
| Maaike van der Burg | 7/10 | 3316 days | 3% |
| olivier strasman | 6/10 | 3316 days | 3% |
| Harold Bugdahn | 10/10 | 3316 days | 3% |
| Antoine Jeaneau | 4/10 | 3316 days | 2% |
| Johanna Kuch | 6/10 | 3317 days | 3% |
| Megan Brown | 3/10 | 3317 days | 2% |
| Gabriel Siibers | 6/10 | 3317 days | 3% |
| David Sitton | 9/10 | 3321 days | 3% |
| Sven and Annie | 6/10 | 3330 days | 3% |
| Franziska Hohmann | 8/10 | 3331 days | 3% |
| Tiina Somerpuro | 2/10 | 3347 days | 1% |
| Shenae McEwan | 9/10 | 3347 days | 3% |
| Bonnie Fung-On | 8/10 | 3347 days | 3% |
| Philip Roggenkamp | 7/10 | 3347 days | 3% |
| Selly Fletcher | 10/10 | 3347 days | 3% |
| Paul Stafford | 7/10 | 3348 days | 3% |
| Gustavo Rodriguez | 7/10 | 3348 days | 3% |
| Andy Hug | 1/10 | 3378 days | 1% |
| Heinz Peter | 1/10 | 3379 days | 1% |
| Falko | 10/10 | 3382 days | 3% |
| Lissy Fehnker | 1/10 | 3409 days | 1% |
| bernd hagemann | 10/10 | 3409 days | 3% |
| Emma Bennett | 9/10 | 3439 days | 3% |
| Aline | 7/10 | 3440 days | 3% |
| SteffiChristian | 7/10 | 3469 days | 2% |
| Sam Smith | 1/10 | 3653 days | 1% |
| Unternahrer Timo | 8/10 | 3653 days | 2% |
| Sara Garside | 8/10 | 3670 days | 2% |
| Sue Strebe | 8/10 | 3672 days | 2% |
| Marie Schmid | 8/10 | 3675 days | 2% |
| Jonty Rushforth | 3/10 | 3681 days | 1% |
| Joost Hillen | 8/10 | 3681 days | 2% |
| Ben and Morgane | 9/10 | 3688 days | 2% |
| Jamie McArthur | 8/10 | 3704 days | 2% |
| Silvia Hudakova | 1/10 | 3712 days | 1% |
| Gemma Buckman | 1/10 | 3712 days | 1% |
| Sarah Lampl | 10/10 | 3712 days | 2% |
| Kim Smith | 10/10 | 3712 days | 2% |
| Eric Lambley | 5/10 | 3730 days | 1% |
| Jutta Bernhart | 8/10 | 3736 days | 2% |
| Casey Brown | 10/10 | 3743 days | 2% |
| Michael Weber | 9/10 | 3743 days | 2% |
| Henning89 | 10/10 | 3834 days | 2% |
| Iris Anette Berger | 9/10 | 3985 days | 1% |
| Olaf Krause | 9/10 | 3988 days | 1% |
| Brett Holleron | 10/10 | 3988 days | 1% |
| Claudia de Winter | 8/10 | 3990 days | 1% |
| Paul Saligari | 10/10 | 4014 days | 1% |
| Romina De Hill | 6/10 | 4017 days | 1% |
| Maria = Moller Hansen | 9/10 | 4030 days | 1% |
| Bjorn Houlberg | 8/10 | 4030 days | 1% |
| Manuela Michelbach | 8/10 | 4036 days | 1% |
| Danni Turnbull | 7/10 | 4043 days | 1% |
| Stefan Reutler | 9/10 | 4044 days | 1% |
| S B | 6/10 | 4060 days | 1% |
| M K | 7/10 | 4060 days | 1% |
| John Davis | 8/10 | 4077 days | 1% |
| Nora Zeitz | 8/10 | 4077 days | 1% |
| StingerMKO | 1/10 | 4078 days | 0% |
| Chris Mitchell | 10/10 | 4078 days | 1% |
| Bruce Schundler | 9/10 | 4078 days | 1% |
| Elin Andersson | 9/10 | 4078 days | 1% |
| Elin Paulssen | 7/10 | 4078 days | 1% |
| Jesse Farrell | 10/10 | 4087 days | 1% |
| Orla Hughes | 10/10 | 4087 days | 1% |
| anke | 1/10 | 4109 days | 0% |
| Max | 1/10 | 4109 days | 0% |
| J M | 7/10 | 4261 days | 0% |
| Friederike | 10/10 | 4368 days | 0% |
| Tanja Schlagermann | 8/10 | 4386 days | 1% |
| Carel Visser | 4/10 | 4443 days | 1% |
| Carolin | 1/10 | 4443 days | 1% |
| Alison Langley | 7/10 | 4456 days | 1% |
| Michael Kretzschmar | 7/10 | 4460 days | 1% |
| James Cookson | 8/10 | 4467 days | 1% |
| Laurits and Bettina | 8/10 | 4481 days | 1% |
| lavonc | 3/10 | 4504 days | 1% |
| CampervanKing | 8/10 | 4504 days | 1% |
| Mrjray | 10/10 | 4718 days | 1% |
| recycled_teenagers | 9/10 | 4718 days | 1% |
| stewburt | 10/10 | 4718 days | 1% |
| Signe Kaspersen | 9/10 | 4743 days | 1% |
| Eelke | 9/10 | 4749 days | 1% |
| theospierings | 10/10 | 4749 days | 1% |
| Indra t Jolle | 8/10 | 4753 days | 1% |
| Schael | 9/10 | 4753 days | 1% |
| Florion Scheffel | 7/10 | 4754 days | 1% |
| Marion Hassink | 8/10 | 4755 days | 1% |
| Carl & Desiree Potter | 9/10 | 4761 days | 1% |
| Diane Moss | 8/10 | 4763 days | 1% |
| Gloria, Rose & An | 7/10 | 4770 days | 1% |
| A Sorg | 8/10 | 4770 days | 1% |
| Elisabeth | 6/10 | 4771 days | 1% |
| Dman | 6/10 | 4778 days | 1% |
| Stefan Roehrbein | 7/10 | 4778 days | 1% |
| beckyw | 10/10 | 4840 days | 1% |
| Konny | 8/10 | 4856 days | 1% |
| collings57 | 10/10 | 4930 days | 1% |
| charlespang | 10/10 | 4961 days | 1% |
| hansdirk | 9/10 | 4992 days | 1% |
| Dave van Bergen | 9/10 | 5078 days | 1% |
| Knapen | 7/10 | 5095 days | 1% |
| noname | 10/10 | 5100 days | 1% |
| Graham Mason | 5/10 | 5102 days | 1% |
| Roald and Ellen | 6/10 | 5104 days | 1% |
| Tina Baun | 8/10 | 5107 days | 1% |
| nga | 9/10 | 5115 days | 1% |
| Viola Rickert | 8/10 | 5117 days | 1% |
| Peter | 7/10 | 5120 days | 1% |
| Danny and Loreen Way | 8/10 | 5131 days | 1% |
| Angi Otti | 8/10 | 5134 days | 1% |
| Barbara Koegel | 7/10 | 5140 days | 1% |
| Andreas Neo | 4/10 | 5140 days | 1% |
| Kevp72 | 8/10 | 5143 days | 1% |
| Brad_And_Sharon | 8/10 | 5235 days | 1% |
| steveE | 8/10 | 5418 days | 1% |
| Corine van Been | 8/10 | 5462 days | 1% |
| Stefan Scheiterlein | 8/10 | 5462 days | 1% |
| Hans | 8/10 | 5470 days | 1% |
| Matt Roper | 8/10 | 5471 days | 1% |
| Teresa Gizzi | 7/10 | 5473 days | 1% |
| Lynn Tichauer | 8/10 | 5491 days | 1% |
| Glenn Williamson | 8/10 | 5501 days | 1% |
| Richard Thompson | 8/10 | 5505 days | 1% |
| Arnold_Clarke | 9/10 | 5539 days | 1% |
| Stefan Lua | 6/10 | 5572 days | 1% |
| Jansen | 6/10 | 5574 days | 1% |
| Anayara Diaz Torres | 7/10 | 5581 days | 1% |
| jackson | 9/10 | 5631 days | 1% |
| kindel | 3/10 | 5695 days | 1% |
| dieteru | 5/10 | 5814 days | 1% |
| Peter Bowen-Simpkins | 6/10 | 5834 days | 1% |
| KathrinS | 8/10 | 5834 days | 1% |
| Ernst Thomas | 8/10 | 5835 days | 1% |
| gpollino | 2/10 | 5898 days | 1% |
| Helen | 8/10 | 5926 days | 1% |
| Toni Keown | 8/10 | 5955 days | 1% |
| Ashlee Gough | 9/10 | 6016 days | 1% |
| Georgina Mulligan | 5/10 | 6207 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.10% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 55 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.04% |
| 198 | -4.06% |
| 199 | -4.08% |
| 200 | -4.10% |
| 201 | -4.12% |
| 202 | -4.14% |
| 203 | -4.16% |
| … | … |
Balancing Adjustment
17.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.