Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Happy Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Happy Campers
Valid Reviews
256 Valid Reviews
The Happy Campers experience has a total of 279 reviews. There are 256 valid reviews that are included when calculating the ranking score and 23 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 256 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 35 |
|
14% |
| 8/10 | 60 |
|
23% |
| 7/10 | 30 |
|
12% |
| 6/10 | 19 |
|
7% |
| 5/10 | 9 |
|
4% |
| 4/10 | 7 |
|
3% |
| 3/10 | 8 |
|
3% |
| 2/10 | 5 |
|
2% |
| 1/10 | 51 |
|
20% |
62.38% Average
The raw data average (mean) for all the Happy Campers valid reviews is 62.38% and is based on 256 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
105 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 256 valid reviews, the experience has 105 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 105 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
6% |
| 9/10 | 15 |
|
14% |
| 8/10 | 42 |
|
40% |
| 7/10 | 20 |
|
19% |
| 6/10 | 10 |
|
10% |
| 5/10 | 4 |
|
4% |
| 4/10 | 4 |
|
4% |
| 3/10 | 3 |
|
3% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
74.00% Average
The raw data average (mean) for all the Happy Campers face-to-face reviews is 74.00% and is based on 105 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
62.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Unhappy Camper | 1/10 | 291 days | 51% |
| Talia | 1/10 | 597 days | 43% |
| Eilon | 10/10 | 656 days | 100% |
| Hanno Benno | 5/10 | 687 days | 74% |
| Ethan | 10/10 | 901 days | 71% |
| Andries Caroto | 1/10 | 962 days | 26% |
| DONT BOOK HERE | 1/10 | 1021 days | 23% |
| Peter | 1/10 | 1692 days | 3% |
| Simone | 1/10 | 1692 days | 3% |
| Jenny | 8/10 | 1723 days | 7% |
| Quentin Goutard | 2/10 | 1723 days | 3% |
| Michiel | 9/10 | 1752 days | 7% |
| Sheila Thorp | 5/10 | 1752 days | 5% |
| Thomas MULLER | 1/10 | 1752 days | 3% |
| Mika Feng | 1/10 | 1782 days | 3% |
| Matthias Heins | 1/10 | 1783 days | 3% |
| Jul Dy | 1/10 | 1783 days | 3% |
| Reng Kwan Lee | 8/10 | 1813 days | 6% |
| Bella | 7/10 | 1814 days | 6% |
| Jean | 2/10 | 1844 days | 3% |
| Helene Gosset | 8/10 | 2089 days | 6% |
| Kailyn Seitz | 8/10 | 2116 days | 6% |
| Jasper de Jong | 8/10 | 2117 days | 6% |
| Immanuel Tzipris | 1/10 | 2117 days | 2% |
| Gavin Kibble | 5/10 | 2148 days | 4% |
| Unhappy Camper | 1/10 | 2148 days | 2% |
| Benoît Dalard | 1/10 | 2148 days | 2% |
| Paola Rydman | 6/10 | 2178 days | 5% |
| Melissa Komen | 1/10 | 2178 days | 2% |
| Catherine Briggs | 5/10 | 2179 days | 4% |
| Ashley | 1/10 | 2179 days | 2% |
| Ben | 1/10 | 2179 days | 2% |
| QUI DEE LEE | 1/10 | 2179 days | 2% |
| Dustin Benton | 7/10 | 2208 days | 5% |
| Oliver Wadey | 10/10 | 2331 days | 5% |
| Fallon Golden | 6/10 | 2422 days | 4% |
| Andrew Padgett | 6/10 | 2422 days | 4% |
| Michael Stützle | 9/10 | 2422 days | 5% |
| Alex | 1/10 | 2423 days | 2% |
| Saleena Ham | 9/10 | 2423 days | 5% |
| Francisco de Borja Fernandez Gutierrez | 1/10 | 2454 days | 2% |
| Amy | 1/10 | 2454 days | 2% |
| Cloe Chenevier | 7/10 | 2481 days | 5% |
| Sam Y | 10/10 | 2512 days | 5% |
| Marcos Garcia | 8/10 | 2512 days | 5% |
| Silvester Reijnders | 8/10 | 2512 days | 5% |
| Catherine | 1/10 | 2513 days | 2% |
| Dotty | 1/10 | 2544 days | 2% |
| Julie Charpiot | 6/10 | 2573 days | 4% |
| ZAHEER AHMED | 4/10 | 2573 days | 3% |
| Kay & Murray Geddes | 1/10 | 2573 days | 2% |
| Sandro Mueller | 2/10 | 2573 days | 2% |
| Jonathan Lloyd | 5/10 | 2604 days | 4% |
| Nalendra Pradono | 3/10 | 2696 days | 2% |
| Lucas Holloway | 10/10 | 2787 days | 4% |
| Victor Chin | 8/10 | 2787 days | 4% |
| Leo Minns | 1/10 | 2787 days | 2% |
| Andrea Aschenbrenner | 1/10 | 2787 days | 2% |
| Ludovic Bonneau | 7/10 | 2794 days | 4% |
| Laura Kudo | 9/10 | 2796 days | 4% |
| Brigitte CREPLET | 1/10 | 2810 days | 2% |
| Laurent Bon | 8/10 | 2818 days | 4% |
| J H | 1/10 | 2818 days | 2% |
| Paulus Petersen | 1/10 | 2818 days | 2% |
| Nadine and Michael | 3/10 | 2826 days | 2% |
| Trudie Abrahams | 9/10 | 2829 days | 4% |
| Philip Harway | 1/10 | 2846 days | 2% |
| Francesca Scott | 9/10 | 2855 days | 4% |
| Isabel Zedelius | 6/10 | 2858 days | 3% |
| Benedikt Lorenz | 7/10 | 2859 days | 4% |
| Kathrin Herbst | 4/10 | 2861 days | 3% |
| Erna Muller | 8/10 | 2863 days | 4% |
| Barbara Hirsch | 7/10 | 2865 days | 4% |
| Shaan and Steven Baker | 9/10 | 2869 days | 4% |
| Karina Gilverson | 1/10 | 2877 days | 2% |
| Christopher Neethling | 1/10 | 2877 days | 2% |
| Jelena Götte | 10/10 | 2877 days | 4% |
| Ingrid Loidl | 10/10 | 2877 days | 4% |
| Philippe Egli | 8/10 | 2877 days | 4% |
| Laila Torp | 1/10 | 2877 days | 2% |
| Jonathan Legris | 1/10 | 2877 days | 2% |
| Romain Cadieu | 9/10 | 2877 days | 4% |
| Katlyn Bessard | 1/10 | 2877 days | 2% |
| Martina Nacev | 1/10 | 2877 days | 2% |
| Laura David | 7/10 | 2896 days | 4% |
| Barbara Knops | 3/10 | 2897 days | 2% |
| Mireia Sanchez | 8/10 | 2900 days | 4% |
| Franziska Liebe | 8/10 | 2908 days | 4% |
| Babak Jafari | 1/10 | 2908 days | 2% |
| S I | 1/10 | 2908 days | 2% |
| Jonas Gorb | 8/10 | 2912 days | 4% |
| Rahel | 8/10 | 2912 days | 4% |
| Elien Dauwe | 8/10 | 2916 days | 4% |
| Thomas | 8/10 | 2920 days | 4% |
| Danny | 7/10 | 2920 days | 4% |
| Trevor Munson | 10/10 | 2969 days | 4% |
| Carlos R | 1/10 | 2970 days | 1% |
| Saskia Wolters | 6/10 | 2999 days | 3% |
| Kyle Fleischer | 10/10 | 3091 days | 3% |
| Jana Ebelina | 9/10 | 3137 days | 3% |
| Beth Cartwright | 1/10 | 3152 days | 1% |
| Skinny Sol | 1/10 | 3152 days | 1% |
| Igor Pretzer | 7/10 | 3167 days | 3% |
| Joerg | 9/10 | 3175 days | 3% |
| Lane Henderson | 8/10 | 3177 days | 3% |
| Johannes Eisel | 7/10 | 3181 days | 3% |
| Patrick Gargan | 10/10 | 3183 days | 3% |
| Surya Gregoire | 6/10 | 3183 days | 3% |
| Dale Luplow | 3/10 | 3183 days | 2% |
| Joerg Heinze | 9/10 | 3183 days | 3% |
| Zuzana Bariakova | 9/10 | 3183 days | 3% |
| Georg H. | 10/10 | 3183 days | 3% |
| Hannah Dent | 1/10 | 3183 days | 1% |
| Laura Rickards | 9/10 | 3184 days | 3% |
| Les Simshauser | 8/10 | 3184 days | 3% |
| Matt Irwin | 4/10 | 3194 days | 2% |
| Rachel Aspinall | 4/10 | 3206 days | 2% |
| Maaike van der Burg | 7/10 | 3212 days | 3% |
| olivier strasman | 6/10 | 3212 days | 3% |
| Harold Bugdahn | 10/10 | 3212 days | 3% |
| Antoine Jeaneau | 4/10 | 3212 days | 2% |
| Johanna Kuch | 6/10 | 3213 days | 3% |
| Megan Brown | 3/10 | 3213 days | 2% |
| Gabriel Siibers | 6/10 | 3213 days | 3% |
| David Sitton | 9/10 | 3217 days | 3% |
| Sven and Annie | 6/10 | 3226 days | 3% |
| Franziska Hohmann | 8/10 | 3227 days | 3% |
| Tiina Somerpuro | 2/10 | 3243 days | 1% |
| Shenae McEwan | 9/10 | 3243 days | 3% |
| Bonnie Fung-On | 8/10 | 3243 days | 3% |
| Philip Roggenkamp | 7/10 | 3243 days | 3% |
| Selly Fletcher | 10/10 | 3243 days | 3% |
| Paul Stafford | 7/10 | 3244 days | 3% |
| Gustavo Rodriguez | 7/10 | 3244 days | 3% |
| Andy Hug | 1/10 | 3274 days | 1% |
| Heinz Peter | 1/10 | 3275 days | 1% |
| Falko | 10/10 | 3278 days | 3% |
| Lissy Fehnker | 1/10 | 3305 days | 1% |
| bernd hagemann | 10/10 | 3305 days | 3% |
| Emma Bennett | 9/10 | 3335 days | 3% |
| Aline | 7/10 | 3336 days | 3% |
| SteffiChristian | 7/10 | 3366 days | 2% |
| Sam Smith | 1/10 | 3549 days | 1% |
| Unternahrer Timo | 8/10 | 3549 days | 2% |
| Sara Garside | 8/10 | 3566 days | 2% |
| Sue Strebe | 8/10 | 3568 days | 2% |
| Marie Schmid | 8/10 | 3571 days | 2% |
| Jonty Rushforth | 3/10 | 3577 days | 1% |
| Joost Hillen | 8/10 | 3577 days | 2% |
| Ben and Morgane | 9/10 | 3584 days | 2% |
| Jamie McArthur | 8/10 | 3600 days | 2% |
| Silvia Hudakova | 1/10 | 3608 days | 1% |
| Gemma Buckman | 1/10 | 3608 days | 1% |
| Sarah Lampl | 10/10 | 3608 days | 2% |
| Kim Smith | 10/10 | 3608 days | 2% |
| Eric Lambley | 5/10 | 3626 days | 1% |
| Jutta Bernhart | 8/10 | 3632 days | 2% |
| Casey Brown | 10/10 | 3639 days | 2% |
| Michael Weber | 9/10 | 3639 days | 2% |
| Henning89 | 10/10 | 3730 days | 2% |
| Iris Anette Berger | 9/10 | 3881 days | 1% |
| Olaf Krause | 9/10 | 3884 days | 1% |
| Brett Holleron | 10/10 | 3884 days | 1% |
| Claudia de Winter | 8/10 | 3886 days | 1% |
| Paul Saligari | 10/10 | 3910 days | 1% |
| Romina De Hill | 6/10 | 3913 days | 1% |
| Maria = Moller Hansen | 9/10 | 3926 days | 1% |
| Bjorn Houlberg | 8/10 | 3926 days | 1% |
| Manuela Michelbach | 8/10 | 3932 days | 1% |
| Danni Turnbull | 7/10 | 3939 days | 1% |
| Stefan Reutler | 9/10 | 3940 days | 1% |
| S B | 6/10 | 3956 days | 1% |
| M K | 7/10 | 3956 days | 1% |
| John Davis | 8/10 | 3973 days | 1% |
| Nora Zeitz | 8/10 | 3973 days | 1% |
| StingerMKO | 1/10 | 3974 days | 0% |
| Chris Mitchell | 10/10 | 3974 days | 1% |
| Bruce Schundler | 9/10 | 3974 days | 1% |
| Elin Andersson | 9/10 | 3974 days | 1% |
| Elin Paulssen | 7/10 | 3974 days | 1% |
| Jesse Farrell | 10/10 | 3983 days | 1% |
| Orla Hughes | 10/10 | 3983 days | 1% |
| anke | 1/10 | 4005 days | 0% |
| Max | 1/10 | 4005 days | 0% |
| J M | 7/10 | 4158 days | 1% |
| Friederike | 10/10 | 4264 days | 0% |
| Tanja Schlagermann | 8/10 | 4282 days | 0% |
| Carel Visser | 4/10 | 4339 days | 0% |
| Carolin | 1/10 | 4339 days | 0% |
| Alison Langley | 7/10 | 4352 days | 0% |
| Michael Kretzschmar | 7/10 | 4356 days | 0% |
| James Cookson | 8/10 | 4363 days | 0% |
| Laurits and Bettina | 8/10 | 4377 days | 0% |
| lavonc | 3/10 | 4400 days | 1% |
| CampervanKing | 8/10 | 4400 days | 1% |
| Mrjray | 10/10 | 4614 days | 1% |
| recycled_teenagers | 9/10 | 4614 days | 1% |
| stewburt | 10/10 | 4614 days | 1% |
| Signe Kaspersen | 9/10 | 4639 days | 1% |
| Eelke | 9/10 | 4645 days | 1% |
| theospierings | 10/10 | 4645 days | 1% |
| Indra t Jolle | 8/10 | 4649 days | 1% |
| Schael | 9/10 | 4649 days | 1% |
| Florion Scheffel | 7/10 | 4650 days | 1% |
| Marion Hassink | 8/10 | 4651 days | 1% |
| Carl & Desiree Potter | 9/10 | 4657 days | 1% |
| Diane Moss | 8/10 | 4659 days | 1% |
| Gloria, Rose & An | 7/10 | 4666 days | 1% |
| A Sorg | 8/10 | 4666 days | 1% |
| Elisabeth | 6/10 | 4667 days | 1% |
| Dman | 6/10 | 4674 days | 1% |
| Stefan Roehrbein | 7/10 | 4674 days | 1% |
| beckyw | 10/10 | 4736 days | 1% |
| Konny | 8/10 | 4752 days | 1% |
| collings57 | 10/10 | 4827 days | 1% |
| charlespang | 10/10 | 4858 days | 1% |
| hansdirk | 9/10 | 4889 days | 1% |
| Dave van Bergen | 9/10 | 4975 days | 1% |
| Knapen | 7/10 | 4991 days | 1% |
| noname | 10/10 | 4996 days | 1% |
| Graham Mason | 5/10 | 4998 days | 1% |
| Roald and Ellen | 6/10 | 5000 days | 1% |
| Tina Baun | 8/10 | 5003 days | 1% |
| nga | 9/10 | 5011 days | 1% |
| Viola Rickert | 8/10 | 5013 days | 1% |
| Peter | 7/10 | 5016 days | 1% |
| Danny and Loreen Way | 8/10 | 5027 days | 1% |
| Angi Otti | 8/10 | 5030 days | 1% |
| Barbara Koegel | 7/10 | 5036 days | 1% |
| Andreas Neo | 4/10 | 5036 days | 1% |
| Kevp72 | 8/10 | 5039 days | 1% |
| Brad_And_Sharon | 8/10 | 5131 days | 1% |
| steveE | 8/10 | 5315 days | 1% |
| Corine van Been | 8/10 | 5358 days | 1% |
| Stefan Scheiterlein | 8/10 | 5358 days | 1% |
| Hans | 8/10 | 5366 days | 1% |
| Matt Roper | 8/10 | 5367 days | 1% |
| Teresa Gizzi | 7/10 | 5369 days | 1% |
| Lynn Tichauer | 8/10 | 5387 days | 1% |
| Glenn Williamson | 8/10 | 5397 days | 1% |
| Richard Thompson | 8/10 | 5401 days | 1% |
| Arnold_Clarke | 9/10 | 5435 days | 1% |
| Stefan Lua | 6/10 | 5468 days | 1% |
| Jansen | 6/10 | 5470 days | 1% |
| Anayara Diaz Torres | 7/10 | 5477 days | 1% |
| jackson | 9/10 | 5527 days | 1% |
| kindel | 3/10 | 5592 days | 1% |
| dieteru | 5/10 | 5710 days | 1% |
| Peter Bowen-Simpkins | 6/10 | 5730 days | 1% |
| KathrinS | 8/10 | 5730 days | 1% |
| Ernst Thomas | 8/10 | 5731 days | 1% |
| gpollino | 2/10 | 5794 days | 1% |
| Helen | 8/10 | 5822 days | 1% |
| Toni Keown | 8/10 | 5851 days | 1% |
| Ashlee Gough | 9/10 | 5913 days | 1% |
| Georgina Mulligan | 5/10 | 6103 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Happy Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Happy Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Happy Campers experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
17.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
70%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.