Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Autohomes.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick's avatar

Cymen Crick

Rankers Owner

Kiwi Autohomes

Valid Reviews

33 Valid Reviews

The Kiwi Autohomes experience has a total of 33 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 33 valid reviews:

Rating Count Percentage
10/10 18
55%
9/10 4
12%
8/10 3
9%
7/10 4
12%
6/10 1
3%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 2
6%

85.15% Average

The raw data average (mean) for all the Kiwi Autohomes valid reviews is 85.15% and is based on 33 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

5 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 33 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 5 face-to-face reviews:

Rating Count Percentage
10/10 0
0%
9/10 0
0%
8/10 2
40%
7/10 3
60%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

74.00% Average

The raw data average (mean) for all the Kiwi Autohomes face-to-face reviews is 74.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.34%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Dik Troost 1/10 1870 days 45%
David Brooks 10/10 2357 days 100%
Kelly Babb 9/10 2510 days 91%
Deb Morris 10/10 2540 days 90%
Daniel GALVIN 9/10 2540 days 89%
Jo Savoye 7/10 2540 days 83%
Jill and Tony Showell 5/10 2572 days 64%
Bart van Dijk 10/10 2630 days 85%
CAROL VINCENT 10/10 2752 days 78%
Laura Munguira Vadillo 8/10 3288 days 30%
Bjorn Berend 6/10 3361 days 37%
Frank Marco 10/10 3362 days 45%
Astrid Egesten 7/10 3765 days 10%
Lawrence Eddington 10/10 3787 days 21%
Gordon and Jenny Subritzky 7/10 4415 days 6%
KT29 10/10 4763 days 17%
aussietourers 10/10 4884 days 17%
toniallen 10/10 4915 days 17%
hofoa 10/10 5037 days 17%
markrus 10/10 5098 days 17%
susanjourdan 10/10 5098 days 17%
jpcandel 9/10 5129 days 16%
alexisgendre 10/10 5249 days 17%
Annkadunk 10/10 5249 days 17%
TriWoz 10/10 5249 days 17%
Barry_Tracy 10/10 5280 days 17%
Mary Van 10/10 5310 days 17%
carsten 1/10 5433 days 0%
Pete 8/10 5433 days 16%
Angela Clark 10/10 5706 days 17%
Michael White 8/10 6190 days 8%
Nancy Dol 7/10 6225 days 6%
Wendy Morris 9/10 6863 days 16%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Autohomes experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-6.98% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Kiwi Autohomes experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.63%
2 -1.50%
3 -0.38%
4 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Kiwi Autohomes experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.92%
198 -3.94%
199 -3.96%
200 -3.98%
201 -4.00%
202 -4.02%
203 -4.04%

Balancing Adjustment

3.18% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

77%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.