Excellent customer service!
I couldn't have asked them to do anything else to make our bike hire go better.
They picked us up at the holiday park and brought us and our gear to the rental place. They had the bikes already fitted for our heights and ready for a 1 week tour. When we returned to Christchurch, they picked us up at the bus stop at 8 pm and drove us to our holiday park before taking the bikes back to the shop.
The hire included spare tubes (which we needed), tire repair kit, spare brake pads, reflective vests, flashing light, water bottles, bungee cords and bike racks with the option of rear, front and handlebar panniers. Bikes were in good shape and well maintained. No maintenance issues on the road, other than a flat tire.
The price was better than many competitors and didn't feel too high for the quality of service and product offered.