Avis Rental Cars
51 Rankers Reviews
Maps
Details
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Organisation |
Avis Rental CarsCommercial organisation |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Directions Wellington Office |
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Directions Blenheim Office |
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Directions Auckland Office |
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Directions Gisborne Office |
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Directions Invercargill Office |
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Directions New Plymouth Office |
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Directions Queenstown Township Office |
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Directions Timaru Office |
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Directions Whangarei Office |
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Directions Greymouth Office |
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Directions Kerikeri Office |
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Directions Christchurch Office |
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Directions Hamilton Office |
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Directions Wellington Office |
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Directions Rotorua Office |
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Directions Whanganui Office |
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Directions Napier Office |
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Directions Palmerston North Office |
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Directions Taupo Office |
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Directions Dunedin Office |
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Directions Hokitika Office |
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Directions Nelson Office |
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Directions Picton Office |
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Directions Tauranga Office |
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Directions Westport Office |
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Directions Auckland Office |
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Directions Auckland Office |
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Directions Auckland Office |
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Directions Gisborne Office |
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Directions Queenstown Township Office |
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Directions Timaru Office |
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Directions Whangarei Office |
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Directions Whanganui Office |
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Directions Hamilton Office |
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Directions Taupo Office |
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Directions Dunedin Office |
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Directions Tauranga Office |
Rental CarsReviews
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1.5/5
Car was good but got a shock when I received the bill charges under different names which I didn’t expect .
S![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(101,31,197)" /><path d="m 150 623 Q 94 206 -323 150 Q 94 94 150 -323 Q 206 94 623 150 Q 206 206 150 623 z" fill="rgb(59,184,202)" /><path d="m 150 451 Q 256 44 -151 150 Q 256 256 150 -151 Q 44 256 451 150 Q 44 44 150 451 z" fill="rgb(196,71,53)" /><path d="m 150 126 Q 85 215 174 150 Q 85 85 150 174 Q 215 85 126 150 Q 215 215 150 126 z" fill="rgb(154,224,58)" /></svg>)
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0.5/5
I had a worse experience with Avis.
Despite making the reservation for 8 seaters car two months in advance, the agency cancelled it five days before our scheduled pick-up—without any prior notice or explanation. When I contacted Avis company, they denied responsibility, claiming "it was not cancelled by us, so it is not our fault neither, and that we were trying to identify who did". The Avis agent also said he/she also reached out to Auckland Airport, but they couldn’t provide any answers and now offering two cars at a higher price (+1000 NZD). As a result, eight family members were left stranded at the airport without transport.
A![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(65,231,224)" /><path d="m 150 515 Q 203 97 -215 150 Q 203 203 150 -215 Q 97 203 515 150 Q 97 97 150 515 z" fill="rgb(210,34,199)" /><path d="m 150 346 Q 207 93 -46 150 Q 207 207 150 -46 Q 93 207 346 150 Q 93 93 150 346 z" fill="rgb(45,221,56)" /><path d="m 150 239 Q 187 113 61 150 Q 187 187 150 61 Q 113 187 239 150 Q 113 113 150 239 z" fill="rgb(190,24,31)" /></svg>)
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0.5/5
I will NEVER rent from Budget or Avis again.
(They are owned by the same company.) I was billed $550 for damage to my rental car without being notified, and the corporate "customer service" office's stance is that I signed a rental agreement, so they don't have to provide me with any proof that the car was damaged. I have no idea what "damage" they claim was done to the car, and to the best of my knowledge it wasn't damaged. We drove the car from Nelson to Queenstown without incident, and returned the car at the Queenstown Airport location. No one was there to check the car in, and I was directed to simply drop off the keys at the desk in the terminal building, which I did. I didn't think that a reputable corporation like Budget would bother to cheat me out of $550. Apparently, I was incorrect in that assumption. A year later they are still sending me bills for the additional charges.
I have seen similar reviews on this and other sites. I suggest renting from any other company. The conduct of the local franchise is clearly fraudulent, and the response at the corporate level is inexcusable.
T![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(146,24,64)" /><path d="m 150 520 Q 94 206 -220 150 Q 94 94 150 -220 Q 206 94 520 150 Q 206 206 150 520 z" fill="rgb(121,92,0)" /><path d="m 150 398 Q 271 29 -98 150 Q 271 271 150 -98 Q 29 271 398 150 Q 29 29 150 398 z" fill="rgb(134,163,255)" /><path d="m 150 281 Q 287 13 19 150 Q 287 287 150 19 Q 13 287 281 150 Q 13 13 150 281 z" fill="rgb(109,231,191)" /></svg>)
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0.5/5
Worst customer experience - first and last time using Avis.
Rented a car using a company discount rate for personal use as per their direction. Specifically mentioned to them during the booking that it is for personal use and they noted it down. Upon pick up of rental car, it was placed under the company credit card which we requested them to change it to personal use and that we needed it to be under our personal credit card. They were unable to change it from the company credit card to our personal credit card and advised that the best way is to cancel it and rent it again with a personal credit card. We went away and made the cancellation over telephone as they could not cancel it on-site, upon our return to book the car for personal use, they advised us that they could only use 'walk-in rates' and quoted us 2x the price of the same car that we had booked a few months in advance. None of this was mentioned to us before. The duty manager on-site who had advised us to cancel the booking then said that it was the best rate available and that it was our fault for cancelling the booking and for booking it under the company credit card - we were absolutely upset at this point as Avis made the booking under the company credit card when we specifically told them it is for personal use but with company rates (which they noted down) and Avis told us that cancelling the booking over telephone would be the best way to rent the car for personal use. Every mistake made was on Avis but they were not accepting responsibility for it. We decided to move on and find another rental car company as the duty manager was taking no responsibility for the situation and merely noted that it was their "Philippines" team that made the booking implying that they could not care less and were just pushing away responsibility. Fast forward a few hours, they then have now charged us $400 for the car rental which we have not used (Prior to cancelling, we did confirm that we will not be charged for
M![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(121,138,43)" /><path d="m 150 548 Q 203 97 -248 150 Q 203 203 150 -248 Q 97 203 548 150 Q 97 97 150 548 z" fill="rgb(107,164,10)" /><path d="m 150 434 Q 125 175 -134 150 Q 125 125 150 -134 Q 175 125 434 150 Q 175 175 150 434 z" fill="rgb(148,91,245)" /><path d="m 150 170 Q 181 119 130 150 Q 181 181 150 130 Q 119 181 170 150 Q 119 119 150 170 z" fill="rgb(134,117,212)" /></svg>)
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0.5/5
2 months after dropping the car back I noticed a charge for $900.
When I queried with them, it took two weeks to respond and all they sent me was an avis invoice. I received no call, no email, no evidence of damage, no real evidence that they repaired this vehicle.
They also said I should provide photos to show there was no damage. I "discovered the Avis Difference". They are unscrupleless criminals. They should remember NZ is a small country and I intend to tell everyone about their scam.
BL![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(212,61,180)" /><path d="m 150 656 Q 238 62 -356 150 Q 238 238 150 -356 Q 62 238 656 150 Q 62 62 150 656 z" fill="rgb(46,20,150)" /><path d="m 150 479 Q 109 191 -179 150 Q 109 109 150 -179 Q 191 109 479 150 Q 191 191 150 479 z" fill="rgb(209,235,105)" /><path d="m 150 317 Q 273 27 -17 150 Q 273 273 150 -17 Q 27 273 317 150 Q 27 27 150 317 z" fill="rgb(43,194,75)" /></svg>)
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0.5/5
Kiosk staff are great.
Requesting a copy invoice via the website is a complete and utter joke.
In fact telephone calls are ineffective and supervisors run for cover and never return calls when promised.
I have yet to receive any response to hundreds of e-mail sent.
Sadly senior management seem to be very week when it comes to customer service.
I bet that this post will not be responded to by anyone from Avis.
Avis - I challenge you to respond!
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4.0/5
Problems with the panel light and it was no problem to change car.
No warning triangle and first aid box on board.
DK![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(202,24,212)" /><path d="m 150 655 Q 187 113 -355 150 Q 187 187 150 -355 Q 113 187 655 150 Q 113 113 150 655 z" fill="rgb(48,192,60)" /><path d="m 150 348 Q 85 215 -48 150 Q 85 85 150 -48 Q 215 85 348 150 Q 215 215 150 348 z" fill="rgb(207,63,195)" /><path d="m 150 291 Q 284 16 9 150 Q 284 284 150 9 Q 16 284 291 150 Q 16 16 150 291 z" fill="rgb(53,231,43)" /></svg>)
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4.0/5
Car was in good condition.
Cost is a little high. I won't know if I have been treated well until my credit card charges show up on statement correctly.
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4.0/5
Cars are OK.
Booking on the internet too, but the price has a bit increased between our booking and picking up the car.
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4.0/5
The staff at the airport were very friendly.
We will change the car in Picton, so we have to see how it will work.
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3.5/5
Car is top condition.
Many stations (if you have a problem). Not possible to take the car on the ferry.
CL![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(148,131,13)" /><path d="m 150 581 Q 266 34 -281 150 Q 266 266 150 -281 Q 34 266 581 150 Q 34 34 150 581 z" fill="rgb(130,246,55)" /><path d="m 150 408 Q 101 199 -108 150 Q 101 101 150 -108 Q 199 101 408 150 Q 199 199 150 408 z" fill="rgb(125,9,200)" /><path d="m 150 119 Q 211 89 181 150 Q 211 211 150 181 Q 89 211 119 150 Q 89 89 150 119 z" fill="rgb(107,124,242)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(251,248,44)" /><path d="m 150 513 Q 188 112 -213 150 Q 188 188 150 -213 Q 112 188 513 150 Q 112 112 150 513 z" fill="rgb(156,232,191)" /><path d="m 150 336 Q 234 66 -36 150 Q 234 234 150 -36 Q 66 234 336 150 Q 66 66 150 336 z" fill="rgb(99,23,64)" /><path d="m 150 145 Q 261 39 155 150 Q 261 261 150 155 Q 39 261 145 150 Q 39 39 150 145 z" fill="rgb(4,7,211)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(225,209,164)" /><path d="m 150 607 Q 54 246 -307 150 Q 54 54 150 -307 Q 246 54 607 150 Q 246 246 150 607 z" fill="rgb(138,122,21)" /><path d="m 150 481 Q 127 173 -181 150 Q 127 127 150 -181 Q 173 127 481 150 Q 173 173 150 481 z" fill="rgb(117,133,234)" /><path d="m 150 214 Q 266 34 86 150 Q 266 266 150 86 Q 34 266 214 150 Q 34 34 150 214 z" fill="rgb(30,46,91)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(46,250,68)" /><path d="m 150 580 Q 127 173 -280 150 Q 127 127 150 -280 Q 173 127 580 150 Q 173 173 150 580 z" fill="rgb(36,92,251)" /><path d="m 150 458 Q 141 159 -158 150 Q 141 141 150 -158 Q 159 141 458 150 Q 159 159 150 458 z" fill="rgb(219,163,4)" /><path d="m 150 267 Q 218 82 33 150 Q 218 218 150 33 Q 82 218 267 150 Q 82 82 150 267 z" fill="rgb(209,5,187)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(241,124,61)" /><path d="m 150 667 Q 180 120 -367 150 Q 180 180 150 -367 Q 120 180 667 150 Q 120 120 150 667 z" fill="rgb(81,7,208)" /><path d="m 150 385 Q 122 178 -85 150 Q 122 122 150 -85 Q 178 122 385 150 Q 178 178 150 385 z" fill="rgb(174,248,47)" /><path d="m 150 331 Q 224 76 -31 150 Q 224 224 150 -31 Q 76 224 331 150 Q 76 76 150 331 z" fill="rgb(14,131,194)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(220,224,40)" /><path d="m 150 590 Q 130 170 -290 150 Q 130 130 150 -290 Q 170 130 590 150 Q 170 170 150 590 z" fill="rgb(225,182,240)" /><path d="m 150 427 Q 299 1 -127 150 Q 299 299 150 -127 Q 1 299 427 150 Q 1 1 150 427 z" fill="rgb(30,73,15)" /><path d="m 150 169 Q 129 171 131 150 Q 129 129 150 131 Q 171 129 169 150 Q 171 171 150 169 z" fill="rgb(35,31,215)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(125,183,110)" /><path d="m 150 535 Q 128 172 -235 150 Q 128 128 150 -235 Q 172 128 535 150 Q 172 172 150 535 z" fill="rgb(106,176,177)" /><path d="m 150 432 Q 225 75 -132 150 Q 225 225 150 -132 Q 75 225 432 150 Q 75 75 150 432 z" fill="rgb(149,79,78)" /><path d="m 150 246 Q 228 72 54 150 Q 228 228 150 54 Q 72 228 246 150 Q 72 72 150 246 z" fill="rgb(130,72,145)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(8,209,43)" /><path d="m 150 535 Q 223 77 -235 150 Q 223 223 150 -235 Q 77 223 535 150 Q 77 77 150 535 z" fill="rgb(164,233,143)" /><path d="m 150 448 Q 220 80 -148 150 Q 220 220 150 -148 Q 80 220 448 150 Q 80 80 150 448 z" fill="rgb(91,22,112)" /><path d="m 150 226 Q 67 233 74 150 Q 67 67 150 74 Q 233 67 226 150 Q 233 233 150 226 z" fill="rgb(247,46,212)" /></svg>)
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(243,21,116)" /><path d="m 150 650 Q 204 96 -350 150 Q 204 204 150 -350 Q 96 204 650 150 Q 96 96 150 650 z" fill="rgb(246,206,52)" /><path d="m 150 432 Q 48 252 -132 150 Q 48 48 150 -132 Q 252 48 432 150 Q 252 252 150 432 z" fill="rgb(9,49,203)" /><path d="m 150 160 Q 216 84 140 150 Q 216 216 150 140 Q 84 216 160 150 Q 84 84 150 160 z" fill="rgb(12,234,139)" /></svg>)
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1.5/5
Car was good but got a shock when I received the bill charges under different names which I didn’t expect .
S -
0.5/5
I had a worse experience with Avis.
Despite making the reservation for 8 seaters car two months in advance, the agency cancelled it five days before our scheduled pick-up—without any prior notice or explanation. When I contacted Avis company, they denied responsibility, claiming "it was not cancelled by us, so it is not our fault neither, and that we were trying to identify who did". The Avis agent also said he/she also reached out to Auckland Airport, but they couldn’t provide any answers and now offering two cars at a higher price (+1000 NZD). As a result, eight family members were left stranded at the airport without transport.
A -
0.5/5
I will NEVER rent from Budget or Avis again.
(They are owned by the same company.) I was billed $550 for damage to my rental car without being notified, and the corporate "customer service" office's stance is that I signed a rental agreement, so they don't have to provide me with any proof that the car was damaged. I have no idea what "damage" they claim was done to the car, and to the best of my knowledge it wasn't damaged. We drove the car from Nelson to Queenstown without incident, and returned the car at the Queenstown Airport location. No one was there to check the car in, and I was directed to simply drop off the keys at the desk in the terminal building, which I did. I didn't think that a reputable corporation like Budget would bother to cheat me out of $550. Apparently, I was incorrect in that assumption. A year later they are still sending me bills for the additional charges.
I have seen similar reviews on this and other sites. I suggest renting from any other company. The conduct of the local franchise is clearly fraudulent, and the response at the corporate level is inexcusable.
T -
0.5/5
Worst customer experience - first and last time using Avis.
Rented a car using a company discount rate for personal use as per their direction. Specifically mentioned to them during the booking that it is for personal use and they noted it down. Upon pick up of rental car, it was placed under the company credit card which we requested them to change it to personal use and that we needed it to be under our personal credit card. They were unable to change it from the company credit card to our personal credit card and advised that the best way is to cancel it and rent it again with a personal credit card. We went away and made the cancellation over telephone as they could not cancel it on-site, upon our return to book the car for personal use, they advised us that they could only use 'walk-in rates' and quoted us 2x the price of the same car that we had booked a few months in advance. None of this was mentioned to us before. The duty manager on-site who had advised us to cancel the booking then said that it was the best rate available and that it was our fault for cancelling the booking and for booking it under the company credit card - we were absolutely upset at this point as Avis made the booking under the company credit card when we specifically told them it is for personal use but with company rates (which they noted down) and Avis told us that cancelling the booking over telephone would be the best way to rent the car for personal use. Every mistake made was on Avis but they were not accepting responsibility for it. We decided to move on and find another rental car company as the duty manager was taking no responsibility for the situation and merely noted that it was their "Philippines" team that made the booking implying that they could not care less and were just pushing away responsibility. Fast forward a few hours, they then have now charged us $400 for the car rental which we have not used (Prior to cancelling, we did confirm that we will not be charged for
M -
0.5/5
2 months after dropping the car back I noticed a charge for $900.
When I queried with them, it took two weeks to respond and all they sent me was an avis invoice. I received no call, no email, no evidence of damage, no real evidence that they repaired this vehicle.
They also said I should provide photos to show there was no damage. I "discovered the Avis Difference". They are unscrupleless criminals. They should remember NZ is a small country and I intend to tell everyone about their scam.
BL -
0.5/5
Kiosk staff are great.
Requesting a copy invoice via the website is a complete and utter joke.
In fact telephone calls are ineffective and supervisors run for cover and never return calls when promised.
I have yet to receive any response to hundreds of e-mail sent.
Sadly senior management seem to be very week when it comes to customer service.
I bet that this post will not be responded to by anyone from Avis.
Avis - I challenge you to respond!
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0.5/5
Luckily I check the car before I left because the paperwork indicated the car was damage free but the car had a large scratch on the rear right.
I'm sure they would have charged me if I didn't notice. Beware of this company.
N![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(0,183,194)" /><path d="m 150 553 Q 60 240 -253 150 Q 60 60 150 -253 Q 240 60 553 150 Q 240 240 150 553 z" fill="rgb(193,88,144)" /><path d="m 150 424 Q 185 115 -124 150 Q 185 185 150 -124 Q 115 185 424 150 Q 115 115 150 424 z" fill="rgb(62,167,111)" /><path d="m 150 190 Q 276 24 110 150 Q 276 276 150 110 Q 24 276 190 150 Q 24 24 150 190 z" fill="rgb(255,72,61)" /></svg>)
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0.5/5
Hired car 1 day using Air NZ points.
Was charged on my credit card also - i figured there would be some issue as the person on counter was new.
I called up and the guy said no problem i will credit back your card and email to confirm. Heard nothing after a week. Called, left message, emailed three times, contacted on facebook - nothing. Finally got through 3 weeks later - Advised it is air nz problem... Called Air Nz they said they will out a form but really it is Avis problem...... Trying to close my credit card as moved overseas... Avis blatantly stole from me - The ratings here say it all. Avoid at all costs.
R![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(97,229,238)" /><path d="m 150 582 Q 151 149 -282 150 Q 151 151 150 -282 Q 149 151 582 150 Q 149 149 150 582 z" fill="rgb(132,11,149)" /><path d="m 150 508 Q 251 49 -208 150 Q 251 251 150 -208 Q 49 251 508 150 Q 49 49 150 508 z" fill="rgb(123,244,106)" /><path d="m 150 114 Q 232 68 186 150 Q 232 232 150 186 Q 68 232 114 150 Q 68 68 150 114 z" fill="rgb(158,26,17)" /></svg>)
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0.5/5
Alquilamos una camioneta por 15 días, en la isla norte nos dieron una Ford Escape con gps incluido, al cruzar a isla sur te cambian de auto, nos dieron una RV sin gps, reclamamos uno y nos dieron el PEOR
, LENTO Y MÁS ANTIGUO GPS DEL MUNDO!!!!! Realmente una vergüenza lo que cobran por alquilarte el auto y que den ese gps que no nos ayudó en nada durante todo el viaje y que obviamente también te cobran. AVIS NUNCA MÁS! Con lo caro que cobran no son capaces de comprar aparatos más modernos.
C![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(247,112,165)" /><path d="m 150 603 Q 227 73 -303 150 Q 227 227 150 -303 Q 73 227 603 150 Q 73 73 150 603 z" fill="rgb(168,141,212)" /><path d="m 150 326 Q 68 232 -26 150 Q 68 68 150 -26 Q 232 68 326 150 Q 232 232 150 326 z" fill="rgb(87,114,43)" /><path d="m 150 187 Q 108 192 113 150 Q 108 108 150 113 Q 192 108 187 150 Q 192 192 150 187 z" fill="rgb(8,143,90)" /></svg>)
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