I had a worse experience with Avis.

Despite making the reservation for 8 seaters car two months in advance, the agency cancelled it five days before our scheduled pick-up—without any prior notice or explanation. When I contacted Avis company, they denied responsibility, claiming "it was not cancelled by us, so it is not our fault neither, and that we were trying to identify who did". The Avis agent also said he/she also reached out to Auckland Airport, but they couldn’t provide any answers and now offering two cars at a higher price (+1000 NZD). As a result, eight family members were left stranded at the airport without transport.

Reviewed about 1 month ago

Worst customer experience - first and last time using Avis.

Rented a car using a company discount rate for personal use as per their direction. Specifically mentioned to them during the booking that it is for personal use and they noted it down. Upon pick up of rental car, it was placed under the company credit card which we requested them to change it to personal use and that we needed it to be under our personal credit card. They were unable to change it from the company credit card to our personal credit card and advised that the best way is to cancel it and rent it again with a personal credit card. We went away and made the cancellation over telephone as they could not cancel it on-site, upon our return to book the car for personal use, they advised us that they could only use 'walk-in rates' and quoted us 2x the price of the same car that we had booked a few months in advance. None of this was mentioned to us before. The duty manager on-site who had advised us to cancel the booking then said that it was the best rate available and that it was our fault for cancelling the booking and for booking it under the company credit card - we were absolutely upset at this point as Avis made the booking under the company credit card when we specifically told them it is for personal use but with company rates (which they noted down) and Avis told us that cancelling the booking over telephone would be the best way to rent the car for personal use. Every mistake made was on Avis but they were not accepting responsibility for it. We decided to move on and find another rental car company as the duty manager was taking no responsibility for the situation and merely noted that it was their "Philippines" team that made the booking implying that they could not care less and were just pushing away responsibility. Fast forward a few hours, they then have now charged us $400 for the car rental which we have not used (Prior to cancelling, we did confirm that we will not be charged for

Reviewed almost 5 years ago

Car was in good condition.

Cost is a little high. I won't know if I have been treated well until my credit card charges show up on statement correctly.

Reviewed almost 14 years ago

The staff at the airport were very friendly.

We will change the car in Picton, so we have to see how it will work.

Reviewed almost 12 years ago

I had a worse experience with Avis.

Despite making the reservation for 8 seaters car two months in advance, the agency cancelled it five days before our scheduled pick-up—without any prior notice or explanation. When I contacted Avis company, they denied responsibility, claiming "it was not cancelled by us, so it is not our fault neither, and that we were trying to identify who did". The Avis agent also said he/she also reached out to Auckland Airport, but they couldn’t provide any answers and now offering two cars at a higher price (+1000 NZD). As a result, eight family members were left stranded at the airport without transport.

Reviewed about 1 month ago

Worst customer experience - first and last time using Avis.

Rented a car using a company discount rate for personal use as per their direction. Specifically mentioned to them during the booking that it is for personal use and they noted it down. Upon pick up of rental car, it was placed under the company credit card which we requested them to change it to personal use and that we needed it to be under our personal credit card. They were unable to change it from the company credit card to our personal credit card and advised that the best way is to cancel it and rent it again with a personal credit card. We went away and made the cancellation over telephone as they could not cancel it on-site, upon our return to book the car for personal use, they advised us that they could only use 'walk-in rates' and quoted us 2x the price of the same car that we had booked a few months in advance. None of this was mentioned to us before. The duty manager on-site who had advised us to cancel the booking then said that it was the best rate available and that it was our fault for cancelling the booking and for booking it under the company credit card - we were absolutely upset at this point as Avis made the booking under the company credit card when we specifically told them it is for personal use but with company rates (which they noted down) and Avis told us that cancelling the booking over telephone would be the best way to rent the car for personal use. Every mistake made was on Avis but they were not accepting responsibility for it. We decided to move on and find another rental car company as the duty manager was taking no responsibility for the situation and merely noted that it was their "Philippines" team that made the booking implying that they could not care less and were just pushing away responsibility. Fast forward a few hours, they then have now charged us $400 for the car rental which we have not used (Prior to cancelling, we did confirm that we will not be charged for

Reviewed almost 5 years ago

Kiosk staff are great.

Requesting a copy invoice via the website is a complete and utter joke.

In fact telephone calls are ineffective and supervisors run for cover and never return calls when promised.

I have yet to receive any response to hundreds of e-mail sent.

Sadly senior management seem to be very week when it comes to customer service.

I bet that this post will not be responded to by anyone from Avis.

Avis - I challenge you to respond!

Reviewed about 5 years ago

Alquilamos una camioneta por 15 días, en la isla norte nos dieron una Ford Escape con gps incluido, al cruzar a isla sur te cambian de auto, nos dieron una RV sin gps, reclamamos uno y nos dieron el PEOR

, LENTO Y MÁS ANTIGUO GPS DEL MUNDO!!!!! Realmente una vergüenza lo que cobran por alquilarte el auto y que den ese gps que no nos ayudó en nada durante todo el viaje y que obviamente también te cobran. AVIS NUNCA MÁS! Con lo caro que cobran no son capaces de comprar aparatos más modernos.

Reviewed almost 6 years ago

Well for a start the procedure of not having nor pointing out that the sat nav was not included in the car but was required to be hired.

Next I was forced to sign damage report that was not correct as the receiving staff immediately went to the exact spot beneath the car.

I have now paid $300 for he damage that I did not cause. I will never book with thew avis opr in aus or NZ again so it is actually their loss. Also i have advised all my friends and relatives re my experience

Reviewed over 6 years ago

Avis gisbone.

Most useless car rental place I’ve ever been to. I was asked they only can give me a car for a day and there’s 10 cars parked near their shed.

Reviewed almost 7 years ago

Recently hired from Avis Nelson.

Similar experience to others...Avis claiming car returned damaged when we know there was no damage whilst we had it and no one present when car returned at 1745 to Nelson airport. We won't use them again and urge others to take care if they choose to.

Reviewed about 7 years ago