Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

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Cymen Crick

Rankers Owner

Jucy Cruise Milford Sound

Valid Reviews

205 Valid Reviews

The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 205 valid reviews:

Rating Count Percentage
10/10 59
29%
9/10 51
25%
8/10 50
24%
7/10 29
14%
6/10 11
5%
5/10 4
2%
4/10 0
0%
3/10 1
0%
2/10 0
0%
1/10 0
0%

84.93% Average

The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

178 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 178 face-to-face reviews:

Rating Count Percentage
10/10 43
24%
9/10 46
26%
8/10 44
25%
7/10 29
16%
6/10 11
6%
5/10 4
2%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 0
0%

83.60% Average

The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

87.17%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Rebecca, Colin & Leo 10/10 2387 days 100%
Michael Gooch 10/10 2568 days 91%
Rebekka Doliva 10/10 2636 days 88%
Jayni L'Azou 10/10 2674 days 86%
Ludovic Bonneau 10/10 2880 days 75%
Roland Eggli 10/10 2882 days 75%
Mike 8/10 2896 days 73%
Alexander Scheibl 7/10 2897 days 69%
Jaroslav Kacmar 10/10 2918 days 73%
Gena Bond 8/10 2941 days 71%
Taylor Doolittle 10/10 2941 days 72%
Barbara Hirsch 7/10 2951 days 67%
Jack Halligan 9/10 2954 days 71%
Sam Howard 10/10 2954 days 72%
Kosia 10/10 2989 days 70%
Navina 10/10 2994 days 70%
HAFEZ AMRI SANUSI 8/10 2995 days 68%
Joanne Woo 8/10 3025 days 67%
Viki Kent 10/10 3030 days 68%
Ross D 9/10 3030 days 67%
Azhar Adlan 10/10 3031 days 68%
Anne 9/10 3042 days 66%
Philippa Buchanan 9/10 3141 days 62%
Rabiah Abdullah 10/10 3239 days 57%
Sarah Boettcher 10/10 3244 days 57%
Annika Pauly 6/10 3249 days 49%
Caroline Shaw 8/10 3255 days 55%
Julia 7/10 3255 days 53%
Bjoern 6/10 3255 days 49%
Sonya Grimm 8/10 3255 days 55%
Milan Maiwald 6/10 3256 days 49%
Lisa Fenzl 10/10 3258 days 56%
Afiya Levy 10/10 3258 days 56%
gonzalo caldiz 9/10 3259 days 56%
Lærke Hagelskjær 10/10 3262 days 56%
Juan Viscegle 10/10 3263 days 56%
Jonathan Foskett 9/10 3265 days 55%
Helen Hazelwood 9/10 3265 days 55%
Ruby Reynolds 9/10 3265 days 55%
Aaron Gunning 10/10 3273 days 56%
Liwen 3/10 3273 days 30%
Verena Konetzhi 7/10 3276 days 52%
Lena 8/10 3280 days 54%
Kim-Lara 9/10 3288 days 54%
Alyssa Wyer 10/10 3306 days 54%
Simon Striegel 10/10 3307 days 54%
Chris 9/10 3315 days 53%
Anais Touri 10/10 3318 days 53%
Matt and Louise 7/10 3324 days 49%
Daniel Hill 9/10 3325 days 52%
Chris 10/10 3330 days 53%
Neil 8/10 3334 days 51%
SATOKO OSONO 8/10 3341 days 51%
Diego Pablos 7/10 3349 days 48%
Pierre and Alexandra 9/10 3357 days 51%
Mark Van Wijk 10/10 3422 days 48%
David McIntosh 9/10 3671 days 35%
Lukas, Anne and Malte 9/10 3727 days 32%
Logan Leduc 10/10 3732 days 32%
Hubert Schmid 8/10 3780 days 29%
Anna Grafenstein 8/10 3966 days 20%
isabel Zander 8/10 3969 days 20%
Calvin Becker 7/10 3969 days 19%
Patricia Revel 10/10 3971 days 20%
Jacques Revel 8/10 3971 days 20%
Julien Joubert-Gaillard 7/10 3973 days 19%
Claudia Hillebrand 8/10 3974 days 20%
Audrey Le Bourthe 10/10 3979 days 20%
Stefan Glock 8/10 3984 days 19%
Andreas Liebe 9/10 3984 days 20%
Jana Rutkowski 8/10 3987 days 19%
Sarah Jane O'Reilly 7/10 3997 days 18%
Tomas Shairi 5/10 3997 days 15%
Agathe Dupuis 7/10 3998 days 18%
Florent Bouillon 7/10 3998 days 18%
Lena Hanhart 6/10 3998 days 16%
Jonas Hessel 8/10 3998 days 19%
Lena Wacker 10/10 4012 days 18%
Marius Hoffmann 8/10 4018 days 18%
Anna Guzewiez 8/10 4020 days 18%
Carina Borho 9/10 4035 days 17%
Lena Jensen 9/10 4036 days 17%
Jesper Andersen 9/10 4036 days 17%
Markus Spitzmueller 9/10 4036 days 17%
Henry Thiel 9/10 4041 days 17%
Christina Habranke 9/10 4041 days 17%
Claire Lieval 5/10 4048 days 13%
Nora Zeitz 5/10 4059 days 12%
Marc Greeve 6/10 4068 days 13%
Yvonne Horpershoeh 7/10 4068 days 15%
Ron Williams 9/10 4182 days 10%
Stefan 9/10 4351 days 1%
Bettina Fluhrer 10/10 4351 days 1%
Cervenka Jaroslav 9/10 4358 days 1%
Jitka Zenahlikova 9/10 4358 days 1%
Billy Koichopolos 10/10 4359 days 1%
Gina Lisi 10/10 4359 days 1%
Katey Justice 8/10 4361 days 1%
Andrew Grimes 9/10 4361 days 1%
Lynda Quartay 9/10 4361 days 1%
Douglas Walker 7/10 4361 days 1%
Kariuua S 7/10 4363 days 1%
Nicolas Bessiere 7/10 4363 days 1%
Renate 7/10 4369 days 0%
Erik Muchembled 8/10 4370 days 0%
Eric 8/10 4371 days 0%
Rogier Ramaker 9/10 4371 days 0%
Melvin Groenhof 8/10 4371 days 0%
Anna Neuenfeldt 9/10 4372 days 0%
Janine Kohlgrueler 10/10 4373 days 0%
Maja Bogdanowicz 8/10 4373 days 0%
Sara Omary 8/10 4376 days 0%
Tim Sautter 9/10 4379 days 0%
Francis Runge 8/10 4380 days 25%
Bill and Noreen 9/10 4392 days 25%
Kevin Desjandino 10/10 4443 days 26%
Abby Rushmer 8/10 4455 days 25%
Benedicte and Mathilde Colas 8/10 4459 days 25%
Jenben 10/10 4486 days 26%
Loesje 8/10 4517 days 25%
Dovis Heinemann 10/10 4715 days 26%
Andreas Schacke 7/10 4716 days 24%
Barbara Berkhout 9/10 4716 days 25%
David Williams 9/10 4719 days 25%
Delore 5/10 4724 days 20%
Sabrina Germany 10/10 4726 days 26%
Maxine Gilman 10/10 4726 days 26%
Peter & Kate Carmichael 9/10 4742 days 25%
Tom Pratt 6/10 4743 days 22%
Ken 10/10 4744 days 26%
Russell 9/10 4745 days 25%
Gabriele Wendt 9/10 4745 days 25%
Diane Moss 8/10 4745 days 25%
R Straathof 6/10 4747 days 22%
Jonathan Philp 7/10 4752 days 24%
Anna 9/10 4758 days 25%
Lesley 8/10 4791 days 25%
Jensen Bresbenbeek 8/10 4823 days 25%
Bernhard & Brigitte Gosch 8/10 4829 days 25%
Thomas Klebensberger 10/10 5062 days 26%
Ken Talan 10/10 5062 days 26%
Sean Brownell 7/10 5066 days 24%
Mariette Salden 9/10 5070 days 25%
Ed Piotrowski 7/10 5074 days 24%
Prideaux 6/10 5076 days 22%
Bill Mclennan 10/10 5079 days 26%
Sophia Kelly 8/10 5081 days 25%
Dave Lidgard 9/10 5084 days 25%
Oppenoorth 9/10 5085 days 25%
Mark Walker 9/10 5085 days 25%
T Lipscombe 6/10 5089 days 22%
Daryl 10/10 5090 days 26%
Michael Long 8/10 5090 days 25%
Javier Munoz 7/10 5090 days 24%
Birga 10/10 5094 days 26%
Jerry & Floon 8/10 5095 days 25%
Jessica Vogels 6/10 5095 days 22%
Simon Vickers 10/10 5096 days 26%
Elise van Haastert 9/10 5096 days 25%
Jesper Hassel 8/10 5102 days 25%
Carolin Moberg 9/10 5102 days 25%
Flueckiger 10/10 5106 days 26%
Marleen Meyers 8/10 5108 days 25%
Dieter Uhlmann 6/10 5108 days 22%
Sabrina Sari 7/10 5110 days 24%
Claudia Vermeer 7/10 5111 days 24%
Irene and Thib Schneider 10/10 5113 days 26%
Tom Hill 9/10 5120 days 25%
Bronwyn Mewett 9/10 5125 days 25%
Morgan892 10/10 5217 days 26%
Andrew Hammond 10/10 5248 days 26%
imbeachy 10/10 5278 days 26%
Trisha 10/10 5309 days 26%
Meg & Steve 7/10 5395 days 24%
rinusm 8/10 5398 days 25%
steveE 9/10 5401 days 25%
Jess 10/10 5436 days 26%
Inbar Yizhar Barnea 10/10 5450 days 26%
Peter G 8/10 5456 days 25%
Chris Helms 7/10 5456 days 24%
Jamie 8/10 5482 days 25%
Schygulla 8/10 5482 days 25%
margaret Klawitter 10/10 5483 days 26%
kate 10/10 5487 days 26%
Jules 7/10 5487 days 24%
Frances Hay 8/10 5489 days 25%
carsteng 9/10 5546 days 25%
Suzanne 9/10 5613 days 25%
Andrea 8/10 5716 days 25%
jessica 7/10 5717 days 24%
KimC 8/10 5784 days 25%
Denys 7/10 5800 days 24%
JohannaB 10/10 5815 days 26%
ChristineM 10/10 5829 days 26%
SiegfriedL 9/10 5851 days 25%
johanna 9/10 5869 days 25%
MissTraveller2009 10/10 5917 days 26%
jack 8/10 5918 days 25%
Lisa 10/10 5989 days 26%
Thomas Bachmann 9/10 6044 days 25%
Ted Sebastian 8/10 6180 days 25%
Alison Street 7/10 6195 days 24%
Jurgen Westphal 8/10 6196 days 25%
John Howlett 8/10 6212 days 25%
Davinia 8/10 6271 days 25%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.15% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.09%
198 -4.11%
199 -4.13%
200 -4.15%
201 -4.18%
202 -4.20%
203 -4.22%

Balancing Adjustment

2.24% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

85%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.