Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 59 |
|
29% |
9/10 | 51 |
|
25% |
8/10 | 50 |
|
24% |
7/10 | 29 |
|
14% |
6/10 | 11 |
|
5% |
5/10 | 4 |
|
2% |
4/10 | 0 |
|
0% |
3/10 | 1 |
|
0% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
Rating | Count | Percentage | |
---|---|---|---|
10/10 | 43 |
|
24% |
9/10 | 46 |
|
26% |
8/10 | 44 |
|
25% |
7/10 | 29 |
|
16% |
6/10 | 11 |
|
6% |
5/10 | 4 |
|
2% |
4/10 | 0 |
|
0% |
3/10 | 1 |
|
1% |
2/10 | 0 |
|
0% |
1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
87.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
Reviewer | Rating | Age | Relative Weight |
---|---|---|---|
Rebecca, Colin & Leo | 10/10 | 2387 days | 100% |
Michael Gooch | 10/10 | 2568 days | 91% |
Rebekka Doliva | 10/10 | 2636 days | 88% |
Jayni L'Azou | 10/10 | 2674 days | 86% |
Ludovic Bonneau | 10/10 | 2880 days | 75% |
Roland Eggli | 10/10 | 2882 days | 75% |
Mike | 8/10 | 2896 days | 73% |
Alexander Scheibl | 7/10 | 2897 days | 69% |
Jaroslav Kacmar | 10/10 | 2918 days | 73% |
Gena Bond | 8/10 | 2941 days | 71% |
Taylor Doolittle | 10/10 | 2941 days | 72% |
Barbara Hirsch | 7/10 | 2951 days | 67% |
Jack Halligan | 9/10 | 2954 days | 71% |
Sam Howard | 10/10 | 2954 days | 72% |
Kosia | 10/10 | 2989 days | 70% |
Navina | 10/10 | 2994 days | 70% |
HAFEZ AMRI SANUSI | 8/10 | 2995 days | 68% |
Joanne Woo | 8/10 | 3025 days | 67% |
Viki Kent | 10/10 | 3030 days | 68% |
Ross D | 9/10 | 3030 days | 67% |
Azhar Adlan | 10/10 | 3031 days | 68% |
Anne | 9/10 | 3042 days | 66% |
Philippa Buchanan | 9/10 | 3141 days | 62% |
Rabiah Abdullah | 10/10 | 3239 days | 57% |
Sarah Boettcher | 10/10 | 3244 days | 57% |
Annika Pauly | 6/10 | 3249 days | 49% |
Caroline Shaw | 8/10 | 3255 days | 55% |
Julia | 7/10 | 3255 days | 53% |
Bjoern | 6/10 | 3255 days | 49% |
Sonya Grimm | 8/10 | 3255 days | 55% |
Milan Maiwald | 6/10 | 3256 days | 49% |
Lisa Fenzl | 10/10 | 3258 days | 56% |
Afiya Levy | 10/10 | 3258 days | 56% |
gonzalo caldiz | 9/10 | 3259 days | 56% |
Lærke Hagelskjær | 10/10 | 3262 days | 56% |
Juan Viscegle | 10/10 | 3263 days | 56% |
Jonathan Foskett | 9/10 | 3265 days | 55% |
Helen Hazelwood | 9/10 | 3265 days | 55% |
Ruby Reynolds | 9/10 | 3265 days | 55% |
Aaron Gunning | 10/10 | 3273 days | 56% |
Liwen | 3/10 | 3273 days | 30% |
Verena Konetzhi | 7/10 | 3276 days | 52% |
Lena | 8/10 | 3280 days | 54% |
Kim-Lara | 9/10 | 3288 days | 54% |
Alyssa Wyer | 10/10 | 3306 days | 54% |
Simon Striegel | 10/10 | 3307 days | 54% |
Chris | 9/10 | 3315 days | 53% |
Anais Touri | 10/10 | 3318 days | 53% |
Matt and Louise | 7/10 | 3324 days | 49% |
Daniel Hill | 9/10 | 3325 days | 52% |
Chris | 10/10 | 3330 days | 53% |
Neil | 8/10 | 3334 days | 51% |
SATOKO OSONO | 8/10 | 3341 days | 51% |
Diego Pablos | 7/10 | 3349 days | 48% |
Pierre and Alexandra | 9/10 | 3357 days | 51% |
Mark Van Wijk | 10/10 | 3422 days | 48% |
David McIntosh | 9/10 | 3671 days | 35% |
Lukas, Anne and Malte | 9/10 | 3727 days | 32% |
Logan Leduc | 10/10 | 3732 days | 32% |
Hubert Schmid | 8/10 | 3780 days | 29% |
Anna Grafenstein | 8/10 | 3966 days | 20% |
isabel Zander | 8/10 | 3969 days | 20% |
Calvin Becker | 7/10 | 3969 days | 19% |
Patricia Revel | 10/10 | 3971 days | 20% |
Jacques Revel | 8/10 | 3971 days | 20% |
Julien Joubert-Gaillard | 7/10 | 3973 days | 19% |
Claudia Hillebrand | 8/10 | 3974 days | 20% |
Audrey Le Bourthe | 10/10 | 3979 days | 20% |
Stefan Glock | 8/10 | 3984 days | 19% |
Andreas Liebe | 9/10 | 3984 days | 20% |
Jana Rutkowski | 8/10 | 3987 days | 19% |
Sarah Jane O'Reilly | 7/10 | 3997 days | 18% |
Tomas Shairi | 5/10 | 3997 days | 15% |
Agathe Dupuis | 7/10 | 3998 days | 18% |
Florent Bouillon | 7/10 | 3998 days | 18% |
Lena Hanhart | 6/10 | 3998 days | 16% |
Jonas Hessel | 8/10 | 3998 days | 19% |
Lena Wacker | 10/10 | 4012 days | 18% |
Marius Hoffmann | 8/10 | 4018 days | 18% |
Anna Guzewiez | 8/10 | 4020 days | 18% |
Carina Borho | 9/10 | 4035 days | 17% |
Lena Jensen | 9/10 | 4036 days | 17% |
Jesper Andersen | 9/10 | 4036 days | 17% |
Markus Spitzmueller | 9/10 | 4036 days | 17% |
Henry Thiel | 9/10 | 4041 days | 17% |
Christina Habranke | 9/10 | 4041 days | 17% |
Claire Lieval | 5/10 | 4048 days | 13% |
Nora Zeitz | 5/10 | 4059 days | 12% |
Marc Greeve | 6/10 | 4068 days | 13% |
Yvonne Horpershoeh | 7/10 | 4068 days | 15% |
Ron Williams | 9/10 | 4182 days | 10% |
Stefan | 9/10 | 4351 days | 1% |
Bettina Fluhrer | 10/10 | 4351 days | 1% |
Cervenka Jaroslav | 9/10 | 4358 days | 1% |
Jitka Zenahlikova | 9/10 | 4358 days | 1% |
Billy Koichopolos | 10/10 | 4359 days | 1% |
Gina Lisi | 10/10 | 4359 days | 1% |
Katey Justice | 8/10 | 4361 days | 1% |
Andrew Grimes | 9/10 | 4361 days | 1% |
Lynda Quartay | 9/10 | 4361 days | 1% |
Douglas Walker | 7/10 | 4361 days | 1% |
Kariuua S | 7/10 | 4363 days | 1% |
Nicolas Bessiere | 7/10 | 4363 days | 1% |
Renate | 7/10 | 4369 days | 0% |
Erik Muchembled | 8/10 | 4370 days | 0% |
Eric | 8/10 | 4371 days | 0% |
Rogier Ramaker | 9/10 | 4371 days | 0% |
Melvin Groenhof | 8/10 | 4371 days | 0% |
Anna Neuenfeldt | 9/10 | 4372 days | 0% |
Janine Kohlgrueler | 10/10 | 4373 days | 0% |
Maja Bogdanowicz | 8/10 | 4373 days | 0% |
Sara Omary | 8/10 | 4376 days | 0% |
Tim Sautter | 9/10 | 4379 days | 0% |
Francis Runge | 8/10 | 4380 days | 25% |
Bill and Noreen | 9/10 | 4392 days | 25% |
Kevin Desjandino | 10/10 | 4443 days | 26% |
Abby Rushmer | 8/10 | 4455 days | 25% |
Benedicte and Mathilde Colas | 8/10 | 4459 days | 25% |
Jenben | 10/10 | 4486 days | 26% |
Loesje | 8/10 | 4517 days | 25% |
Dovis Heinemann | 10/10 | 4715 days | 26% |
Andreas Schacke | 7/10 | 4716 days | 24% |
Barbara Berkhout | 9/10 | 4716 days | 25% |
David Williams | 9/10 | 4719 days | 25% |
Delore | 5/10 | 4724 days | 20% |
Sabrina Germany | 10/10 | 4726 days | 26% |
Maxine Gilman | 10/10 | 4726 days | 26% |
Peter & Kate Carmichael | 9/10 | 4742 days | 25% |
Tom Pratt | 6/10 | 4743 days | 22% |
Ken | 10/10 | 4744 days | 26% |
Russell | 9/10 | 4745 days | 25% |
Gabriele Wendt | 9/10 | 4745 days | 25% |
Diane Moss | 8/10 | 4745 days | 25% |
R Straathof | 6/10 | 4747 days | 22% |
Jonathan Philp | 7/10 | 4752 days | 24% |
Anna | 9/10 | 4758 days | 25% |
Lesley | 8/10 | 4791 days | 25% |
Jensen Bresbenbeek | 8/10 | 4823 days | 25% |
Bernhard & Brigitte Gosch | 8/10 | 4829 days | 25% |
Thomas Klebensberger | 10/10 | 5062 days | 26% |
Ken Talan | 10/10 | 5062 days | 26% |
Sean Brownell | 7/10 | 5066 days | 24% |
Mariette Salden | 9/10 | 5070 days | 25% |
Ed Piotrowski | 7/10 | 5074 days | 24% |
Prideaux | 6/10 | 5076 days | 22% |
Bill Mclennan | 10/10 | 5079 days | 26% |
Sophia Kelly | 8/10 | 5081 days | 25% |
Dave Lidgard | 9/10 | 5084 days | 25% |
Oppenoorth | 9/10 | 5085 days | 25% |
Mark Walker | 9/10 | 5085 days | 25% |
T Lipscombe | 6/10 | 5089 days | 22% |
Daryl | 10/10 | 5090 days | 26% |
Michael Long | 8/10 | 5090 days | 25% |
Javier Munoz | 7/10 | 5090 days | 24% |
Birga | 10/10 | 5094 days | 26% |
Jerry & Floon | 8/10 | 5095 days | 25% |
Jessica Vogels | 6/10 | 5095 days | 22% |
Simon Vickers | 10/10 | 5096 days | 26% |
Elise van Haastert | 9/10 | 5096 days | 25% |
Jesper Hassel | 8/10 | 5102 days | 25% |
Carolin Moberg | 9/10 | 5102 days | 25% |
Flueckiger | 10/10 | 5106 days | 26% |
Marleen Meyers | 8/10 | 5108 days | 25% |
Dieter Uhlmann | 6/10 | 5108 days | 22% |
Sabrina Sari | 7/10 | 5110 days | 24% |
Claudia Vermeer | 7/10 | 5111 days | 24% |
Irene and Thib Schneider | 10/10 | 5113 days | 26% |
Tom Hill | 9/10 | 5120 days | 25% |
Bronwyn Mewett | 9/10 | 5125 days | 25% |
Morgan892 | 10/10 | 5217 days | 26% |
Andrew Hammond | 10/10 | 5248 days | 26% |
imbeachy | 10/10 | 5278 days | 26% |
Trisha | 10/10 | 5309 days | 26% |
Meg & Steve | 7/10 | 5395 days | 24% |
rinusm | 8/10 | 5398 days | 25% |
steveE | 9/10 | 5401 days | 25% |
Jess | 10/10 | 5436 days | 26% |
Inbar Yizhar Barnea | 10/10 | 5450 days | 26% |
Peter G | 8/10 | 5456 days | 25% |
Chris Helms | 7/10 | 5456 days | 24% |
Jamie | 8/10 | 5482 days | 25% |
Schygulla | 8/10 | 5482 days | 25% |
margaret Klawitter | 10/10 | 5483 days | 26% |
kate | 10/10 | 5487 days | 26% |
Jules | 7/10 | 5487 days | 24% |
Frances Hay | 8/10 | 5489 days | 25% |
carsteng | 9/10 | 5546 days | 25% |
Suzanne | 9/10 | 5613 days | 25% |
Andrea | 8/10 | 5716 days | 25% |
jessica | 7/10 | 5717 days | 24% |
KimC | 8/10 | 5784 days | 25% |
Denys | 7/10 | 5800 days | 24% |
JohannaB | 10/10 | 5815 days | 26% |
ChristineM | 10/10 | 5829 days | 26% |
SiegfriedL | 9/10 | 5851 days | 25% |
johanna | 9/10 | 5869 days | 25% |
MissTraveller2009 | 10/10 | 5917 days | 26% |
jack | 8/10 | 5918 days | 25% |
Lisa | 10/10 | 5989 days | 26% |
Thomas Bachmann | 9/10 | 6044 days | 25% |
Ted Sebastian | 8/10 | 6180 days | 25% |
Alison Street | 7/10 | 6195 days | 24% |
Jurgen Westphal | 8/10 | 6196 days | 25% |
John Howlett | 8/10 | 6212 days | 25% |
Davinia | 8/10 | 6271 days | 25% |
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
Days | Adjustment |
---|---|
… | … |
197 | -4.09% |
198 | -4.11% |
199 | -4.13% |
200 | -4.15% |
201 | -4.18% |
202 | -4.20% |
203 | -4.22% |
… | … |
2.24% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.