Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2684 days | 100% |
| Michael Gooch | 10/10 | 2864 days | 89% |
| Rebekka Doliva | 10/10 | 2933 days | 85% |
| Jayni L'Azou | 10/10 | 2971 days | 83% |
| Ludovic Bonneau | 10/10 | 3177 days | 71% |
| Roland Eggli | 10/10 | 3179 days | 71% |
| Mike | 8/10 | 3193 days | 68% |
| Alexander Scheibl | 7/10 | 3194 days | 65% |
| Jaroslav Kacmar | 10/10 | 3215 days | 68% |
| Gena Bond | 8/10 | 3238 days | 66% |
| Taylor Doolittle | 10/10 | 3238 days | 67% |
| Barbara Hirsch | 7/10 | 3248 days | 62% |
| Jack Halligan | 9/10 | 3251 days | 66% |
| Sam Howard | 10/10 | 3251 days | 66% |
| Kosia | 10/10 | 3286 days | 64% |
| Navina | 10/10 | 3291 days | 64% |
| HAFEZ AMRI SANUSI | 8/10 | 3291 days | 63% |
| Joanne Woo | 8/10 | 3321 days | 61% |
| Viki Kent | 10/10 | 3327 days | 62% |
| Ross D | 9/10 | 3327 days | 61% |
| Azhar Adlan | 10/10 | 3328 days | 62% |
| Anne | 9/10 | 3339 days | 60% |
| Philippa Buchanan | 9/10 | 3438 days | 55% |
| Rabiah Abdullah | 10/10 | 3535 days | 49% |
| Sarah Boettcher | 10/10 | 3541 days | 49% |
| Annika Pauly | 6/10 | 3546 days | 42% |
| Caroline Shaw | 8/10 | 3552 days | 47% |
| Julia | 7/10 | 3552 days | 45% |
| Bjoern | 6/10 | 3552 days | 42% |
| Sonya Grimm | 8/10 | 3552 days | 47% |
| Milan Maiwald | 6/10 | 3553 days | 42% |
| Lisa Fenzl | 10/10 | 3555 days | 48% |
| Afiya Levy | 10/10 | 3555 days | 48% |
| gonzalo caldiz | 9/10 | 3556 days | 48% |
| Lærke Hagelskjær | 10/10 | 3559 days | 48% |
| Juan Viscegle | 10/10 | 3560 days | 48% |
| Jonathan Foskett | 9/10 | 3562 days | 47% |
| Helen Hazelwood | 9/10 | 3562 days | 47% |
| Ruby Reynolds | 9/10 | 3562 days | 47% |
| Aaron Gunning | 10/10 | 3570 days | 47% |
| Liwen | 3/10 | 3570 days | 25% |
| Verena Konetzhi | 7/10 | 3573 days | 44% |
| Lena | 8/10 | 3577 days | 46% |
| Kim-Lara | 9/10 | 3585 days | 46% |
| Alyssa Wyer | 10/10 | 3603 days | 45% |
| Simon Striegel | 10/10 | 3604 days | 45% |
| Chris | 9/10 | 3612 days | 44% |
| Anais Touri | 10/10 | 3615 days | 45% |
| Matt and Louise | 7/10 | 3621 days | 41% |
| Daniel Hill | 9/10 | 3622 days | 44% |
| Chris | 10/10 | 3626 days | 44% |
| Neil | 8/10 | 3631 days | 43% |
| SATOKO OSONO | 8/10 | 3638 days | 42% |
| Diego Pablos | 7/10 | 3646 days | 40% |
| Pierre and Alexandra | 9/10 | 3654 days | 42% |
| Mark Van Wijk | 10/10 | 3718 days | 39% |
| David McIntosh | 9/10 | 3968 days | 23% |
| Lukas, Anne and Malte | 9/10 | 4024 days | 20% |
| Logan Leduc | 10/10 | 4029 days | 20% |
| Hubert Schmid | 8/10 | 4077 days | 17% |
| Anna Grafenstein | 8/10 | 4263 days | 6% |
| isabel Zander | 8/10 | 4266 days | 6% |
| Calvin Becker | 7/10 | 4266 days | 6% |
| Patricia Revel | 10/10 | 4268 days | 6% |
| Jacques Revel | 8/10 | 4268 days | 6% |
| Julien Joubert-Gaillard | 7/10 | 4270 days | 5% |
| Claudia Hillebrand | 8/10 | 4271 days | 6% |
| Audrey Le Bourthe | 10/10 | 4276 days | 5% |
| Stefan Glock | 8/10 | 4281 days | 5% |
| Andreas Liebe | 9/10 | 4281 days | 5% |
| Jana Rutkowski | 8/10 | 4284 days | 5% |
| Sarah Jane O'Reilly | 7/10 | 4294 days | 4% |
| Tomas Shairi | 5/10 | 4294 days | 3% |
| Agathe Dupuis | 7/10 | 4295 days | 4% |
| Florent Bouillon | 7/10 | 4295 days | 4% |
| Lena Hanhart | 6/10 | 4295 days | 4% |
| Jonas Hessel | 8/10 | 4295 days | 4% |
| Lena Wacker | 10/10 | 4309 days | 3% |
| Marius Hoffmann | 8/10 | 4315 days | 3% |
| Anna Guzewiez | 8/10 | 4317 days | 3% |
| Carina Borho | 9/10 | 4332 days | 2% |
| Lena Jensen | 9/10 | 4333 days | 2% |
| Jesper Andersen | 9/10 | 4333 days | 2% |
| Markus Spitzmueller | 9/10 | 4333 days | 2% |
| Henry Thiel | 9/10 | 4338 days | 2% |
| Christina Habranke | 9/10 | 4338 days | 2% |
| Claire Lieval | 5/10 | 4345 days | 1% |
| Nora Zeitz | 5/10 | 4356 days | 0% |
| Marc Greeve | 6/10 | 4365 days | 0% |
| Yvonne Horpershoeh | 7/10 | 4365 days | 0% |
| Ron Williams | 9/10 | 4479 days | 29% |
| Stefan | 9/10 | 4648 days | 29% |
| Bettina Fluhrer | 10/10 | 4648 days | 30% |
| Cervenka Jaroslav | 9/10 | 4655 days | 29% |
| Jitka Zenahlikova | 9/10 | 4655 days | 29% |
| Billy Koichopolos | 10/10 | 4656 days | 30% |
| Gina Lisi | 10/10 | 4656 days | 30% |
| Katey Justice | 8/10 | 4658 days | 29% |
| Andrew Grimes | 9/10 | 4658 days | 29% |
| Lynda Quartay | 9/10 | 4658 days | 29% |
| Douglas Walker | 7/10 | 4658 days | 27% |
| Kariuua S | 7/10 | 4660 days | 27% |
| Nicolas Bessiere | 7/10 | 4660 days | 27% |
| Renate | 7/10 | 4666 days | 27% |
| Erik Muchembled | 8/10 | 4667 days | 29% |
| Eric | 8/10 | 4668 days | 29% |
| Rogier Ramaker | 9/10 | 4668 days | 29% |
| Melvin Groenhof | 8/10 | 4668 days | 29% |
| Anna Neuenfeldt | 9/10 | 4669 days | 29% |
| Janine Kohlgrueler | 10/10 | 4670 days | 30% |
| Maja Bogdanowicz | 8/10 | 4670 days | 29% |
| Sara Omary | 8/10 | 4673 days | 29% |
| Tim Sautter | 9/10 | 4676 days | 29% |
| Francis Runge | 8/10 | 4677 days | 29% |
| Bill and Noreen | 9/10 | 4689 days | 29% |
| Kevin Desjandino | 10/10 | 4740 days | 30% |
| Abby Rushmer | 8/10 | 4752 days | 29% |
| Benedicte and Mathilde Colas | 8/10 | 4756 days | 29% |
| Jenben | 10/10 | 4783 days | 30% |
| Loesje | 8/10 | 4814 days | 29% |
| Dovis Heinemann | 10/10 | 5012 days | 30% |
| Andreas Schacke | 7/10 | 5013 days | 27% |
| Barbara Berkhout | 9/10 | 5013 days | 29% |
| David Williams | 9/10 | 5016 days | 29% |
| Delore | 5/10 | 5021 days | 22% |
| Sabrina Germany | 10/10 | 5023 days | 30% |
| Maxine Gilman | 10/10 | 5023 days | 30% |
| Peter & Kate Carmichael | 9/10 | 5039 days | 29% |
| Tom Pratt | 6/10 | 5040 days | 25% |
| Ken | 10/10 | 5041 days | 30% |
| Russell | 9/10 | 5042 days | 29% |
| Gabriele Wendt | 9/10 | 5042 days | 29% |
| Diane Moss | 8/10 | 5042 days | 29% |
| R Straathof | 6/10 | 5044 days | 25% |
| Jonathan Philp | 7/10 | 5049 days | 27% |
| Anna | 9/10 | 5055 days | 29% |
| Lesley | 8/10 | 5088 days | 29% |
| Jensen Bresbenbeek | 8/10 | 5120 days | 29% |
| Bernhard & Brigitte Gosch | 8/10 | 5126 days | 29% |
| Thomas Klebensberger | 10/10 | 5359 days | 30% |
| Ken Talan | 10/10 | 5359 days | 30% |
| Sean Brownell | 7/10 | 5363 days | 27% |
| Mariette Salden | 9/10 | 5367 days | 29% |
| Ed Piotrowski | 7/10 | 5371 days | 27% |
| Prideaux | 6/10 | 5373 days | 25% |
| Bill Mclennan | 10/10 | 5376 days | 30% |
| Sophia Kelly | 8/10 | 5378 days | 29% |
| Dave Lidgard | 9/10 | 5381 days | 29% |
| Oppenoorth | 9/10 | 5382 days | 29% |
| Mark Walker | 9/10 | 5382 days | 29% |
| T Lipscombe | 6/10 | 5386 days | 25% |
| Daryl | 10/10 | 5387 days | 30% |
| Michael Long | 8/10 | 5387 days | 29% |
| Javier Munoz | 7/10 | 5387 days | 27% |
| Birga | 10/10 | 5391 days | 30% |
| Jerry & Floon | 8/10 | 5392 days | 29% |
| Jessica Vogels | 6/10 | 5392 days | 25% |
| Simon Vickers | 10/10 | 5393 days | 30% |
| Elise van Haastert | 9/10 | 5393 days | 29% |
| Jesper Hassel | 8/10 | 5399 days | 29% |
| Carolin Moberg | 9/10 | 5399 days | 29% |
| Flueckiger | 10/10 | 5403 days | 30% |
| Marleen Meyers | 8/10 | 5405 days | 29% |
| Dieter Uhlmann | 6/10 | 5405 days | 25% |
| Sabrina Sari | 7/10 | 5407 days | 27% |
| Claudia Vermeer | 7/10 | 5408 days | 27% |
| Irene and Thib Schneider | 10/10 | 5410 days | 30% |
| Tom Hill | 9/10 | 5417 days | 29% |
| Bronwyn Mewett | 9/10 | 5422 days | 29% |
| Morgan892 | 10/10 | 5514 days | 30% |
| Andrew Hammond | 10/10 | 5545 days | 30% |
| imbeachy | 10/10 | 5575 days | 30% |
| Trisha | 10/10 | 5606 days | 30% |
| Meg & Steve | 7/10 | 5692 days | 27% |
| rinusm | 8/10 | 5695 days | 29% |
| steveE | 9/10 | 5698 days | 29% |
| Jess | 10/10 | 5733 days | 30% |
| Inbar Yizhar Barnea | 10/10 | 5747 days | 30% |
| Peter G | 8/10 | 5753 days | 29% |
| Chris Helms | 7/10 | 5753 days | 27% |
| Jamie | 8/10 | 5779 days | 29% |
| Schygulla | 8/10 | 5779 days | 29% |
| margaret Klawitter | 10/10 | 5780 days | 30% |
| kate | 10/10 | 5784 days | 30% |
| Jules | 7/10 | 5784 days | 27% |
| Frances Hay | 8/10 | 5786 days | 29% |
| carsteng | 9/10 | 5843 days | 29% |
| Suzanne | 9/10 | 5910 days | 29% |
| Andrea | 8/10 | 6013 days | 29% |
| jessica | 7/10 | 6014 days | 27% |
| KimC | 8/10 | 6081 days | 29% |
| Denys | 7/10 | 6097 days | 27% |
| JohannaB | 10/10 | 6112 days | 30% |
| ChristineM | 10/10 | 6126 days | 30% |
| SiegfriedL | 9/10 | 6148 days | 29% |
| johanna | 9/10 | 6166 days | 29% |
| MissTraveller2009 | 10/10 | 6214 days | 30% |
| jack | 8/10 | 6214 days | 29% |
| Lisa | 10/10 | 6286 days | 30% |
| Thomas Bachmann | 9/10 | 6341 days | 29% |
| Ted Sebastian | 8/10 | 6477 days | 29% |
| Alison Street | 7/10 | 6492 days | 27% |
| Jurgen Westphal | 8/10 | 6493 days | 29% |
| John Howlett | 8/10 | 6509 days | 29% |
| Davinia | 8/10 | 6568 days | 29% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.