Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.38%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2695 days | 100% |
| Michael Gooch | 10/10 | 2876 days | 89% |
| Rebekka Doliva | 10/10 | 2944 days | 85% |
| Jayni L'Azou | 10/10 | 2982 days | 83% |
| Ludovic Bonneau | 10/10 | 3188 days | 71% |
| Roland Eggli | 10/10 | 3190 days | 71% |
| Mike | 8/10 | 3204 days | 68% |
| Alexander Scheibl | 7/10 | 3205 days | 65% |
| Jaroslav Kacmar | 10/10 | 3226 days | 68% |
| Gena Bond | 8/10 | 3249 days | 66% |
| Taylor Doolittle | 10/10 | 3249 days | 67% |
| Barbara Hirsch | 7/10 | 3259 days | 62% |
| Jack Halligan | 9/10 | 3262 days | 66% |
| Sam Howard | 10/10 | 3262 days | 66% |
| Kosia | 10/10 | 3297 days | 64% |
| Navina | 10/10 | 3302 days | 64% |
| HAFEZ AMRI SANUSI | 8/10 | 3303 days | 63% |
| Joanne Woo | 8/10 | 3333 days | 61% |
| Viki Kent | 10/10 | 3338 days | 62% |
| Ross D | 9/10 | 3338 days | 61% |
| Azhar Adlan | 10/10 | 3339 days | 62% |
| Anne | 9/10 | 3350 days | 60% |
| Philippa Buchanan | 9/10 | 3449 days | 55% |
| Rabiah Abdullah | 10/10 | 3547 days | 49% |
| Sarah Boettcher | 10/10 | 3552 days | 49% |
| Annika Pauly | 6/10 | 3557 days | 42% |
| Caroline Shaw | 8/10 | 3563 days | 47% |
| Julia | 7/10 | 3563 days | 45% |
| Bjoern | 6/10 | 3563 days | 42% |
| Sonya Grimm | 8/10 | 3563 days | 47% |
| Milan Maiwald | 6/10 | 3564 days | 42% |
| Lisa Fenzl | 10/10 | 3566 days | 48% |
| Afiya Levy | 10/10 | 3566 days | 48% |
| gonzalo caldiz | 9/10 | 3567 days | 48% |
| Lærke Hagelskjær | 10/10 | 3570 days | 48% |
| Juan Viscegle | 10/10 | 3571 days | 48% |
| Jonathan Foskett | 9/10 | 3573 days | 47% |
| Helen Hazelwood | 9/10 | 3573 days | 47% |
| Ruby Reynolds | 9/10 | 3573 days | 47% |
| Aaron Gunning | 10/10 | 3581 days | 47% |
| Liwen | 3/10 | 3581 days | 26% |
| Verena Konetzhi | 7/10 | 3584 days | 44% |
| Lena | 8/10 | 3588 days | 46% |
| Kim-Lara | 9/10 | 3596 days | 46% |
| Alyssa Wyer | 10/10 | 3614 days | 45% |
| Simon Striegel | 10/10 | 3615 days | 45% |
| Chris | 9/10 | 3623 days | 44% |
| Anais Touri | 10/10 | 3626 days | 45% |
| Matt and Louise | 7/10 | 3632 days | 41% |
| Daniel Hill | 9/10 | 3633 days | 44% |
| Chris | 10/10 | 3638 days | 44% |
| Neil | 8/10 | 3642 days | 43% |
| SATOKO OSONO | 8/10 | 3649 days | 42% |
| Diego Pablos | 7/10 | 3657 days | 40% |
| Pierre and Alexandra | 9/10 | 3665 days | 42% |
| Mark Van Wijk | 10/10 | 3730 days | 38% |
| David McIntosh | 9/10 | 3979 days | 23% |
| Lukas, Anne and Malte | 9/10 | 4035 days | 20% |
| Logan Leduc | 10/10 | 4040 days | 20% |
| Hubert Schmid | 8/10 | 4088 days | 17% |
| Anna Grafenstein | 8/10 | 4274 days | 6% |
| isabel Zander | 8/10 | 4277 days | 6% |
| Calvin Becker | 7/10 | 4277 days | 5% |
| Patricia Revel | 10/10 | 4279 days | 6% |
| Jacques Revel | 8/10 | 4279 days | 6% |
| Julien Joubert-Gaillard | 7/10 | 4281 days | 5% |
| Claudia Hillebrand | 8/10 | 4282 days | 6% |
| Audrey Le Bourthe | 10/10 | 4287 days | 5% |
| Stefan Glock | 8/10 | 4292 days | 5% |
| Andreas Liebe | 9/10 | 4292 days | 5% |
| Jana Rutkowski | 8/10 | 4295 days | 5% |
| Sarah Jane O'Reilly | 7/10 | 4305 days | 4% |
| Tomas Shairi | 5/10 | 4305 days | 3% |
| Agathe Dupuis | 7/10 | 4306 days | 4% |
| Florent Bouillon | 7/10 | 4306 days | 4% |
| Lena Hanhart | 6/10 | 4306 days | 4% |
| Jonas Hessel | 8/10 | 4306 days | 4% |
| Lena Wacker | 10/10 | 4320 days | 3% |
| Marius Hoffmann | 8/10 | 4326 days | 3% |
| Anna Guzewiez | 8/10 | 4328 days | 3% |
| Carina Borho | 9/10 | 4343 days | 2% |
| Lena Jensen | 9/10 | 4344 days | 2% |
| Jesper Andersen | 9/10 | 4344 days | 2% |
| Markus Spitzmueller | 9/10 | 4344 days | 2% |
| Henry Thiel | 9/10 | 4349 days | 2% |
| Christina Habranke | 9/10 | 4349 days | 2% |
| Claire Lieval | 5/10 | 4356 days | 1% |
| Nora Zeitz | 5/10 | 4367 days | 0% |
| Marc Greeve | 6/10 | 4376 days | 0% |
| Yvonne Horpershoeh | 7/10 | 4376 days | 0% |
| Ron Williams | 9/10 | 4490 days | 30% |
| Stefan | 9/10 | 4659 days | 30% |
| Bettina Fluhrer | 10/10 | 4659 days | 30% |
| Cervenka Jaroslav | 9/10 | 4666 days | 30% |
| Jitka Zenahlikova | 9/10 | 4666 days | 30% |
| Billy Koichopolos | 10/10 | 4667 days | 30% |
| Gina Lisi | 10/10 | 4667 days | 30% |
| Katey Justice | 8/10 | 4669 days | 30% |
| Andrew Grimes | 9/10 | 4669 days | 30% |
| Lynda Quartay | 9/10 | 4669 days | 30% |
| Douglas Walker | 7/10 | 4669 days | 28% |
| Kariuua S | 7/10 | 4671 days | 28% |
| Nicolas Bessiere | 7/10 | 4671 days | 28% |
| Renate | 7/10 | 4677 days | 28% |
| Erik Muchembled | 8/10 | 4678 days | 30% |
| Eric | 8/10 | 4679 days | 30% |
| Rogier Ramaker | 9/10 | 4679 days | 30% |
| Melvin Groenhof | 8/10 | 4679 days | 30% |
| Anna Neuenfeldt | 9/10 | 4680 days | 30% |
| Janine Kohlgrueler | 10/10 | 4681 days | 30% |
| Maja Bogdanowicz | 8/10 | 4681 days | 30% |
| Sara Omary | 8/10 | 4684 days | 30% |
| Tim Sautter | 9/10 | 4687 days | 30% |
| Francis Runge | 8/10 | 4688 days | 30% |
| Bill and Noreen | 9/10 | 4700 days | 30% |
| Kevin Desjandino | 10/10 | 4751 days | 30% |
| Abby Rushmer | 8/10 | 4763 days | 30% |
| Benedicte and Mathilde Colas | 8/10 | 4767 days | 30% |
| Jenben | 10/10 | 4794 days | 30% |
| Loesje | 8/10 | 4825 days | 30% |
| Dovis Heinemann | 10/10 | 5023 days | 30% |
| Andreas Schacke | 7/10 | 5024 days | 28% |
| Barbara Berkhout | 9/10 | 5024 days | 30% |
| David Williams | 9/10 | 5027 days | 30% |
| Delore | 5/10 | 5032 days | 23% |
| Sabrina Germany | 10/10 | 5034 days | 30% |
| Maxine Gilman | 10/10 | 5034 days | 30% |
| Peter & Kate Carmichael | 9/10 | 5050 days | 30% |
| Tom Pratt | 6/10 | 5051 days | 26% |
| Ken | 10/10 | 5052 days | 30% |
| Russell | 9/10 | 5053 days | 30% |
| Gabriele Wendt | 9/10 | 5053 days | 30% |
| Diane Moss | 8/10 | 5053 days | 30% |
| R Straathof | 6/10 | 5055 days | 26% |
| Jonathan Philp | 7/10 | 5060 days | 28% |
| Anna | 9/10 | 5066 days | 30% |
| Lesley | 8/10 | 5099 days | 30% |
| Jensen Bresbenbeek | 8/10 | 5131 days | 30% |
| Bernhard & Brigitte Gosch | 8/10 | 5137 days | 30% |
| Thomas Klebensberger | 10/10 | 5370 days | 30% |
| Ken Talan | 10/10 | 5370 days | 30% |
| Sean Brownell | 7/10 | 5374 days | 28% |
| Mariette Salden | 9/10 | 5378 days | 30% |
| Ed Piotrowski | 7/10 | 5382 days | 28% |
| Prideaux | 6/10 | 5384 days | 26% |
| Bill Mclennan | 10/10 | 5387 days | 30% |
| Sophia Kelly | 8/10 | 5389 days | 30% |
| Dave Lidgard | 9/10 | 5392 days | 30% |
| Oppenoorth | 9/10 | 5393 days | 30% |
| Mark Walker | 9/10 | 5393 days | 30% |
| T Lipscombe | 6/10 | 5397 days | 26% |
| Daryl | 10/10 | 5398 days | 30% |
| Michael Long | 8/10 | 5398 days | 30% |
| Javier Munoz | 7/10 | 5398 days | 28% |
| Birga | 10/10 | 5402 days | 30% |
| Jerry & Floon | 8/10 | 5403 days | 30% |
| Jessica Vogels | 6/10 | 5403 days | 26% |
| Simon Vickers | 10/10 | 5404 days | 30% |
| Elise van Haastert | 9/10 | 5404 days | 30% |
| Jesper Hassel | 8/10 | 5410 days | 30% |
| Carolin Moberg | 9/10 | 5410 days | 30% |
| Flueckiger | 10/10 | 5414 days | 30% |
| Marleen Meyers | 8/10 | 5416 days | 30% |
| Dieter Uhlmann | 6/10 | 5416 days | 26% |
| Sabrina Sari | 7/10 | 5418 days | 28% |
| Claudia Vermeer | 7/10 | 5419 days | 28% |
| Irene and Thib Schneider | 10/10 | 5421 days | 30% |
| Tom Hill | 9/10 | 5428 days | 30% |
| Bronwyn Mewett | 9/10 | 5433 days | 30% |
| Morgan892 | 10/10 | 5525 days | 30% |
| Andrew Hammond | 10/10 | 5556 days | 30% |
| imbeachy | 10/10 | 5586 days | 30% |
| Trisha | 10/10 | 5617 days | 30% |
| Meg & Steve | 7/10 | 5703 days | 28% |
| rinusm | 8/10 | 5706 days | 30% |
| steveE | 9/10 | 5709 days | 30% |
| Jess | 10/10 | 5744 days | 30% |
| Inbar Yizhar Barnea | 10/10 | 5758 days | 30% |
| Peter G | 8/10 | 5764 days | 30% |
| Chris Helms | 7/10 | 5764 days | 28% |
| Jamie | 8/10 | 5790 days | 30% |
| Schygulla | 8/10 | 5790 days | 30% |
| margaret Klawitter | 10/10 | 5791 days | 30% |
| kate | 10/10 | 5795 days | 30% |
| Jules | 7/10 | 5795 days | 28% |
| Frances Hay | 8/10 | 5797 days | 30% |
| carsteng | 9/10 | 5854 days | 30% |
| Suzanne | 9/10 | 5921 days | 30% |
| Andrea | 8/10 | 6024 days | 30% |
| jessica | 7/10 | 6025 days | 28% |
| KimC | 8/10 | 6092 days | 30% |
| Denys | 7/10 | 6108 days | 28% |
| JohannaB | 10/10 | 6123 days | 30% |
| ChristineM | 10/10 | 6137 days | 30% |
| SiegfriedL | 9/10 | 6159 days | 30% |
| johanna | 9/10 | 6177 days | 30% |
| MissTraveller2009 | 10/10 | 6225 days | 30% |
| jack | 8/10 | 6226 days | 30% |
| Lisa | 10/10 | 6297 days | 30% |
| Thomas Bachmann | 9/10 | 6352 days | 30% |
| Ted Sebastian | 8/10 | 6488 days | 30% |
| Alison Street | 7/10 | 6503 days | 28% |
| Jurgen Westphal | 8/10 | 6504 days | 30% |
| John Howlett | 8/10 | 6520 days | 30% |
| Davinia | 8/10 | 6579 days | 30% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.