G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.00%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2237 days | 100% |
| Michael Gooch | 10/10 | 2418 days | 92% |
| Rebekka Doliva | 10/10 | 2486 days | 88% |
| Jayni L'Azou | 10/10 | 2524 days | 87% |
| Ludovic Bonneau | 10/10 | 2730 days | 77% |
| Roland Eggli | 10/10 | 2732 days | 77% |
| Mike | 8/10 | 2746 days | 75% |
| Alexander Scheibl | 7/10 | 2747 days | 71% |
| Jaroslav Kacmar | 10/10 | 2768 days | 75% |
| Gena Bond | 8/10 | 2791 days | 73% |
| Taylor Doolittle | 10/10 | 2791 days | 74% |
| Barbara Hirsch | 7/10 | 2801 days | 68% |
| Jack Halligan | 9/10 | 2804 days | 73% |
| Sam Howard | 10/10 | 2804 days | 73% |
| Kosia | 10/10 | 2839 days | 72% |
| Navina | 10/10 | 2844 days | 72% |
| HAFEZ AMRI SANUSI | 8/10 | 2845 days | 70% |
| Joanne Woo | 8/10 | 2875 days | 69% |
| Viki Kent | 10/10 | 2880 days | 70% |
| Ross D | 9/10 | 2880 days | 69% |
| Azhar Adlan | 10/10 | 2881 days | 70% |
| Anne | 9/10 | 2892 days | 69% |
| Philippa Buchanan | 9/10 | 2991 days | 64% |
| Rabiah Abdullah | 10/10 | 3089 days | 60% |
| Sarah Boettcher | 10/10 | 3094 days | 60% |
| Annika Pauly | 6/10 | 3099 days | 51% |
| Caroline Shaw | 8/10 | 3105 days | 58% |
| Julia | 7/10 | 3105 days | 55% |
| Bjoern | 6/10 | 3105 days | 51% |
| Sonya Grimm | 8/10 | 3105 days | 58% |
| Milan Maiwald | 6/10 | 3106 days | 51% |
| Lisa Fenzl | 10/10 | 3108 days | 59% |
| Afiya Levy | 10/10 | 3108 days | 59% |
| gonzalo caldiz | 9/10 | 3109 days | 58% |
| Lærke Hagelskjær | 10/10 | 3112 days | 59% |
| Juan Viscegle | 10/10 | 3113 days | 59% |
| Jonathan Foskett | 9/10 | 3115 days | 58% |
| Helen Hazelwood | 9/10 | 3115 days | 58% |
| Ruby Reynolds | 9/10 | 3115 days | 58% |
| Aaron Gunning | 10/10 | 3123 days | 58% |
| Liwen | 3/10 | 3123 days | 32% |
| Verena Konetzhi | 7/10 | 3126 days | 54% |
| Lena | 8/10 | 3130 days | 57% |
| Kim-Lara | 9/10 | 3138 days | 57% |
| Alyssa Wyer | 10/10 | 3156 days | 57% |
| Simon Striegel | 10/10 | 3157 days | 57% |
| Chris | 9/10 | 3165 days | 56% |
| Anais Touri | 10/10 | 3168 days | 56% |
| Matt and Louise | 7/10 | 3174 days | 52% |
| Daniel Hill | 9/10 | 3175 days | 55% |
| Chris | 10/10 | 3180 days | 56% |
| Neil | 8/10 | 3184 days | 54% |
| SATOKO OSONO | 8/10 | 3191 days | 54% |
| Diego Pablos | 7/10 | 3199 days | 51% |
| Pierre and Alexandra | 9/10 | 3207 days | 54% |
| Mark Van Wijk | 10/10 | 3272 days | 51% |
| David McIntosh | 9/10 | 3521 days | 39% |
| Lukas, Anne and Malte | 9/10 | 3577 days | 37% |
| Logan Leduc | 10/10 | 3582 days | 37% |
| Hubert Schmid | 8/10 | 3630 days | 34% |
| Anna Grafenstein | 8/10 | 3816 days | 25% |
| isabel Zander | 8/10 | 3819 days | 25% |
| Calvin Becker | 7/10 | 3819 days | 24% |
| Patricia Revel | 10/10 | 3821 days | 26% |
| Jacques Revel | 8/10 | 3821 days | 25% |
| Julien Joubert-Gaillard | 7/10 | 3823 days | 24% |
| Claudia Hillebrand | 8/10 | 3824 days | 25% |
| Audrey Le Bourthe | 10/10 | 3829 days | 25% |
| Stefan Glock | 8/10 | 3834 days | 25% |
| Andreas Liebe | 9/10 | 3834 days | 25% |
| Jana Rutkowski | 8/10 | 3837 days | 24% |
| Sarah Jane O'Reilly | 7/10 | 3847 days | 23% |
| Tomas Shairi | 5/10 | 3847 days | 18% |
| Agathe Dupuis | 7/10 | 3848 days | 23% |
| Florent Bouillon | 7/10 | 3848 days | 23% |
| Lena Hanhart | 6/10 | 3848 days | 21% |
| Jonas Hessel | 8/10 | 3848 days | 24% |
| Lena Wacker | 10/10 | 3862 days | 24% |
| Marius Hoffmann | 8/10 | 3868 days | 23% |
| Anna Guzewiez | 8/10 | 3870 days | 23% |
| Carina Borho | 9/10 | 3885 days | 22% |
| Lena Jensen | 9/10 | 3886 days | 22% |
| Jesper Andersen | 9/10 | 3886 days | 22% |
| Markus Spitzmueller | 9/10 | 3886 days | 22% |
| Henry Thiel | 9/10 | 3891 days | 22% |
| Christina Habranke | 9/10 | 3891 days | 22% |
| Claire Lieval | 5/10 | 3898 days | 17% |
| Nora Zeitz | 5/10 | 3909 days | 16% |
| Marc Greeve | 6/10 | 3918 days | 18% |
| Yvonne Horpershoeh | 7/10 | 3918 days | 20% |
| Ron Williams | 9/10 | 4032 days | 16% |
| Stefan | 9/10 | 4201 days | 8% |
| Bettina Fluhrer | 10/10 | 4201 days | 8% |
| Cervenka Jaroslav | 9/10 | 4208 days | 7% |
| Jitka Zenahlikova | 9/10 | 4208 days | 7% |
| Billy Koichopolos | 10/10 | 4209 days | 7% |
| Gina Lisi | 10/10 | 4209 days | 7% |
| Katey Justice | 8/10 | 4211 days | 7% |
| Andrew Grimes | 9/10 | 4211 days | 7% |
| Lynda Quartay | 9/10 | 4211 days | 7% |
| Douglas Walker | 7/10 | 4211 days | 7% |
| Kariuua S | 7/10 | 4213 days | 7% |
| Nicolas Bessiere | 7/10 | 4213 days | 7% |
| Renate | 7/10 | 4219 days | 6% |
| Erik Muchembled | 8/10 | 4220 days | 7% |
| Eric | 8/10 | 4221 days | 7% |
| Rogier Ramaker | 9/10 | 4221 days | 7% |
| Melvin Groenhof | 8/10 | 4221 days | 7% |
| Anna Neuenfeldt | 9/10 | 4222 days | 7% |
| Janine Kohlgrueler | 10/10 | 4223 days | 7% |
| Maja Bogdanowicz | 8/10 | 4223 days | 7% |
| Sara Omary | 8/10 | 4226 days | 6% |
| Tim Sautter | 9/10 | 4229 days | 6% |
| Francis Runge | 8/10 | 4230 days | 6% |
| Bill and Noreen | 9/10 | 4242 days | 6% |
| Kevin Desjandino | 10/10 | 4293 days | 3% |
| Abby Rushmer | 8/10 | 4305 days | 3% |
| Benedicte and Mathilde Colas | 8/10 | 4309 days | 3% |
| Jenben | 10/10 | 4336 days | 1% |
| Loesje | 8/10 | 4367 days | 0% |
| Dovis Heinemann | 10/10 | 4565 days | 23% |
| Andreas Schacke | 7/10 | 4566 days | 22% |
| Barbara Berkhout | 9/10 | 4566 days | 23% |
| David Williams | 9/10 | 4569 days | 23% |
| Delore | 5/10 | 4574 days | 18% |
| Sabrina Germany | 10/10 | 4576 days | 23% |
| Maxine Gilman | 10/10 | 4576 days | 23% |
| Peter & Kate Carmichael | 9/10 | 4592 days | 23% |
| Tom Pratt | 6/10 | 4593 days | 20% |
| Ken | 10/10 | 4594 days | 23% |
| Russell | 9/10 | 4595 days | 23% |
| Gabriele Wendt | 9/10 | 4595 days | 23% |
| Diane Moss | 8/10 | 4595 days | 23% |
| R Straathof | 6/10 | 4597 days | 20% |
| Jonathan Philp | 7/10 | 4602 days | 22% |
| Anna | 9/10 | 4608 days | 23% |
| Lesley | 8/10 | 4641 days | 23% |
| Jensen Bresbenbeek | 8/10 | 4673 days | 23% |
| Bernhard & Brigitte Gosch | 8/10 | 4679 days | 23% |
| Thomas Klebensberger | 10/10 | 4912 days | 23% |
| Ken Talan | 10/10 | 4912 days | 23% |
| Sean Brownell | 7/10 | 4916 days | 22% |
| Mariette Salden | 9/10 | 4920 days | 23% |
| Ed Piotrowski | 7/10 | 4924 days | 22% |
| Prideaux | 6/10 | 4926 days | 20% |
| Bill Mclennan | 10/10 | 4929 days | 23% |
| Sophia Kelly | 8/10 | 4931 days | 23% |
| Dave Lidgard | 9/10 | 4934 days | 23% |
| Oppenoorth | 9/10 | 4935 days | 23% |
| Mark Walker | 9/10 | 4935 days | 23% |
| T Lipscombe | 6/10 | 4939 days | 20% |
| Daryl | 10/10 | 4940 days | 23% |
| Michael Long | 8/10 | 4940 days | 23% |
| Javier Munoz | 7/10 | 4940 days | 22% |
| Birga | 10/10 | 4944 days | 23% |
| Jerry & Floon | 8/10 | 4945 days | 23% |
| Jessica Vogels | 6/10 | 4945 days | 20% |
| Simon Vickers | 10/10 | 4946 days | 23% |
| Elise van Haastert | 9/10 | 4946 days | 23% |
| Jesper Hassel | 8/10 | 4952 days | 23% |
| Carolin Moberg | 9/10 | 4952 days | 23% |
| Flueckiger | 10/10 | 4956 days | 23% |
| Marleen Meyers | 8/10 | 4958 days | 23% |
| Dieter Uhlmann | 6/10 | 4958 days | 20% |
| Sabrina Sari | 7/10 | 4960 days | 22% |
| Claudia Vermeer | 7/10 | 4961 days | 22% |
| Irene and Thib Schneider | 10/10 | 4963 days | 23% |
| Tom Hill | 9/10 | 4970 days | 23% |
| Bronwyn Mewett | 9/10 | 4975 days | 23% |
| Morgan892 | 10/10 | 5067 days | 23% |
| Andrew Hammond | 10/10 | 5098 days | 23% |
| imbeachy | 10/10 | 5128 days | 23% |
| Trisha | 10/10 | 5159 days | 23% |
| Meg & Steve | 7/10 | 5245 days | 22% |
| rinusm | 8/10 | 5248 days | 23% |
| steveE | 9/10 | 5251 days | 23% |
| Jess | 10/10 | 5286 days | 23% |
| Inbar Yizhar Barnea | 10/10 | 5300 days | 23% |
| Peter G | 8/10 | 5306 days | 23% |
| Chris Helms | 7/10 | 5306 days | 22% |
| Jamie | 8/10 | 5332 days | 23% |
| Schygulla | 8/10 | 5332 days | 23% |
| margaret Klawitter | 10/10 | 5333 days | 23% |
| kate | 10/10 | 5337 days | 23% |
| Jules | 7/10 | 5337 days | 22% |
| Frances Hay | 8/10 | 5339 days | 23% |
| carsteng | 9/10 | 5396 days | 23% |
| Suzanne | 9/10 | 5463 days | 23% |
| Andrea | 8/10 | 5566 days | 23% |
| jessica | 7/10 | 5567 days | 22% |
| KimC | 8/10 | 5634 days | 23% |
| Denys | 7/10 | 5651 days | 22% |
| JohannaB | 10/10 | 5665 days | 23% |
| ChristineM | 10/10 | 5679 days | 23% |
| SiegfriedL | 9/10 | 5701 days | 23% |
| johanna | 9/10 | 5720 days | 23% |
| MissTraveller2009 | 10/10 | 5767 days | 23% |
| jack | 8/10 | 5768 days | 23% |
| Lisa | 10/10 | 5840 days | 23% |
| Thomas Bachmann | 9/10 | 5895 days | 23% |
| Ted Sebastian | 8/10 | 6030 days | 23% |
| Alison Street | 7/10 | 6045 days | 22% |
| Jurgen Westphal | 8/10 | 6046 days | 23% |
| John Howlett | 8/10 | 6062 days | 23% |
| Davinia | 8/10 | 6121 days | 23% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.94% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 78 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.89% |
| 198 | -2.91% |
| 199 | -2.92% |
| 200 | -2.94% |
| 201 | -2.95% |
| 202 | -2.97% |
| 203 | -2.98% |
| … | … |
Balancing Adjustment
2.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.